Seesaw Onsite Professional Learning Customer Cancellation Policy Purpose To ensure the highest quality onsite professional learning experience, Seesaw coordinates facilitator schedules and travel arrangements well in advance of each session. We understand that plans can change, and we strive to be as flexible as possible while honoring these commitments.
Policy Customer Cancellation 15 Days or More Before the Onsite Customers may cancel or reschedule an onsite professional learning session with fifteen (15) or more calendar days notice at no additional charge. Seesaw will work with the customer to identify a mutually agreeable rescheduled date, subject to facilitator availability.
Customer Cancellations 14 Days or Less Before the Onsite If an onsite professional learning session is canceled fourteen (14) calendar days or less before the scheduled date, Seesaw has already committed facilitator time and resources to support the engagement. In these cases, the customer may choose one of the following options:
Option 1: Keep the Scheduled Onsite Day The Seesaw facilitator will travel to the scheduled location, and the day can be repurposed to best meet the customer's needs. Examples include: ● ● ● ● ● ●
Instructional coaching sessions Administrator or leadership meetings Classroom observations and feedback Office hours or individualized teacher support Professional learning planning or consultation Other mutually agreed-upon professional learning services
This option allows the organization to receive the full value of the purchased professional learning day.
Option 2: Cancel the Onsite Day If the customer chooses not to utilize the scheduled onsite day, the purchased professional learning day will be forfeited and cannot be refunded, credited, or rescheduled. (1/2)
Exceptions Seesaw recognizes that unforeseen events may make an onsite session impossible. Exceptions to this policy may be granted in extraordinary circumstances, including but not limited to: ● ● ● ●
Natural disasters or severe weather Public health emergencies Government travel restrictions Other events outside the reasonable control of either Seesaw or the customer
Any exceptions will be reviewed on a case-by-case basis by Seesaw Professional Learning leadership.
Our Commitment Our goal is to maximize the value of every professional learning engagement while respecting the facilitator time and resources dedicated to each onsite experience. When unexpected changes occur, we will work collaboratively with customers to identify the best possible use of the scheduled professional learning day whenever feasible.
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