CYGNIA Maintenance Brochure

148 36 20

43,260 Cygnia Maintenance is the U K’s largest, and leading, provider of sign maintenance, sign repairs and image protection services

21

100%

15%

2,783

Maintaining Retail Image

1995 46,828

484 15% 20

1,843,260

78,530

484 78,53 78,530 1995

257

25,305

46,828 484 2,783 148,452 42% 1,658 1995 100% 20

484

1,658

25,305

78,530

25,305

36

148

100%

257 25,305 0.0027% 2,783 148 1,843,260 36 25,305 78,530 20 1,658 21 78,530 100% 484

257

484

21

100% 42%

257

2,783 484 36 2,783 21 257 15% 46,828 14 42% 257 15% 148 2,783 21 1995

1,658

484

46,828 1,658

15%

42% 1995 484 257 25,305 1,843,260

20 0.0027% 148 100% 148,452 15% 2,78325,305 36 46,828 2,783

78,530

Maintaining Retail Image Cygnia - the UK’s largest provider of specialist signage maintenance, repair and energy saving services to the retail and commercial property sectors.

Safety, cleanliness, full illumination and energy efficiency are the four goals we have for our customers’ signage.

“Cygnia’s scheduled maintenance programme helps us deliver our signage safety policy across our entire retail estate” FM Manager 2016 Cygnia’s PPMs and signage integrity inspections help retailers meet their duty of care.

We are trusted to maintain the corporate image of the UK’s leading retail businesses, looking after over 78,000 properties nationwide.

A suite of tailored maintenance services ranging from 2hr emergency call outs to contracts providing a fully comprehensive pre planned maintenance programme. Delivered both direct to businesses and through facilities management companies.

Top reasons to have a PPM contract on your estates’ signage:-

• • •

Health & Safety

- Duty of care to your staff and your customers

Brand Image

- It’s your first chance to make a good impression

Protect your Investment - Regular maintenance will improve lifespan, aesthetics and energy efficiency

•

Manage your Costs

- Improves financial control and the risk of unforeseen capital expenditure

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Management Time

- Reduces time wasted on organising call outs and preventable repairs

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Asset Register

- Complete estate wide record with service & repair history

Cygnia’s LED Retrofit Energy Save™ - reducing retailers’ energy bills Cygnia’s market leading LED retrofit solution for signage helps businesses save money and reduce their carbon footprint. Using only market leading brands, a 5 year parts and labour warranty and work being done outside of opening hours all come as standard.

Typical Retail Park Example: 12m² Flexface Sign 12 hours illumination Electricity CO2 Consumption Emissions* per day kW’s Kg C02e 14p per kW per hour Fluorescent Lighting

3,286

6,470

LED Lighting

428

840

Annual Reduction

-2,858

-5,630

Helping retailers meet their ESOS obligations.

Typical payback time in months

Within 12 mths

Electricity Costs £2,015 £262

-£1,753 Source: *www.carbonfootprint.com

Cygnia’s crews deliver Brand Maintenance...

Rapid Response

First Time Fix

24/7 access to our customer services team ensures reliability, scalability and a prompt response, wherever the need.

Modern, liveried and tracked vehicles carrying a comprehensive range of stock and materials to maximise first time fixes.

Product Knowledge Cygnia have a comprehensive training programme ensuring all engineers have the skills and knowledge to tackle all types and styles of signage.

Safety First Working safely is at the core of everything we do. Cygnia’s engineers understand why we always put health and safety first, ensuring safety for themselves, your staff and your customers.

National Team Cygnia have the largest number of crews within the sign maintenance industry, all directly employed and strategically located throughout the UK. Many of our engineers have been with us for over 10 years.

“Cygnia provide PPMs to Trust Ford’s 65 UK-wide dealerships and we find the service to be both thorough and trouble free”.

Rhona Bland Facilities Management Team

“Fantastic work, and a 24hr turn around. Thank you. Can you pass my thanks onto the team please”.

Tim Fowler Arcus FM

“Our position as market leader was achieved and has been maintained through a dedication to innovation, team training and outstanding customer service” Phil Sharman, Founder and Managing Director

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Customer Services

From the moment you contact the helpdesk you are in safe hands, our knowledgeable and friendly customer services team are available 24/7 and will handle your enquiries in a swift and professional manner, keeping you informed every step of the way.

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IT Systems

Our end to end CRM system has been developed in-house to ensure seamless visibility. Whether it be a scheduled PPM visit or an estate-wide LED retrofit project we have a real time view and audit trail, complete with worksheets and before and after photographs.

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The Quote

Our quotes are designed to be clear, comprehensive and easily understood. We tell you what we are going to do, how we are going to do it and what parts we will be using to do it.

Once we receive confirmation we will then tell you when we are going to do it.

The Engine Room

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Our highly experienced operations team are taking care of our crews, from obtaining permits, organising access equipment and planning our engineers’ days on the road they are there to ensure we deliver what we have promised.

Customer Feedback Magnet Kitchens “I had no reservations in renewing Magnet’s 3 year PPM sign maintenance contract with Cygnia. Prior to renewing any contract I seek feedback from the people that use the service.

The feedback from our property department and the branch managers was very positive.”

Allan Renwick – Category Lead Buyer – Magnet Kitchens

Travelodge “I selected Cygnia to provide sign maintenance services for Travelodge because it was clear from their strong presence in the retail sector they had the capacity and expertise to support Travelodge and our diverse portfolio of hotels.”

Quality Assurance

Key to our continued success is that we do what we say we are going to do to the highest possible standards. On a rolling programme our quality assurance team check engineers work within 5 days of it being completed across the entire UK

Mark Timmins – Head of Outsourced Maintenance - Travelodge

GAME Retail Ltd “Cygnia provide Pre-Planned Maintenance services for the signage of the entire GAME estate. Their customer service team, as well as their engineers, provide an excellent service and give us peace of mind that our signs are being well maintained and looking their best at all times.”

Mark Wenlock – Project & Facilities Manager – Game Retail Ltd

Cygnia Boutique™ – the bespoke service The Cygnia Boutique™ team go beyond signage maintenance and provide a bespoke facilities management service, tailored to the particular needs of high-end retail outlets and department store concessions.

30 Crews Nationwide

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Currently looking after 254 locations throughout the UK, the services being provided include:

Management

Cygnia’s management philosophy is focussed around enabling successful teamwork. We believe this is achieved through empowerment, on-going training and trust. In return we receive loyalty & innovation and our customers just see great service.

Help Desk 01843 862944 365 days a year 24/7 Single point of contact

callouts@cygniamaintenance.com

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• Signage & Lighting - both external and internal, including display cabinets • Shop Fitting Repairs – drawers, hinges, cabinets and damaged counter surfaces • Emergency Light Testing • Same Day Marketing Campaign Changes Up to 40 locations across the entire UK by 10am

Manufacture

All parts required for manufacturing are made by our sister company Blaze Signs. We have a full time member of their staff located in the Cygnia office to ensure a seamless and speedy service.

The dedicated team are there to ensure our client’s counters and outlets are looking their very best at all times.

Pets at Home give Green Light for LED Retrofit

As part of their continuous drive to reduce their carbon footprint Pets at Home embarked upon a LED retrofit to the signage across their entire estate.

Cygnia have been providing signage maintenance services to Pets at Home since 2009. On the back of a strong working relationship Pets at Home and Cygnia started exploring the LED retrofit programme together in early 2016.

“Having put together the business case, the decision to go ahead with the programme was easy to make, as well as the environmental benefits the financial returns were also very clear” says Janice Williams, Head of Facilities Management at Pets at Home.

As a pilot project, using a selection of different manufacturers’ products, Cygnia retrofitted the signs at 10 Pets at Home stores near their Support Office in Cheshire. Senior management visited the stores and based on the quality of illumination, selected the products for the rest of the programme.

Cygnia carried out all works outside of shopping hours, eliminating any disruption to the stores trading, whilst there, the signs were also thoroughly cleaned and re-tensioned, all work carried out included a 5 year parts and labour warranty.

1,84

Maplin and Cygnia Develop Strong Working Relationship

Cygnia Stats Percentage of UK covered by Cygnia engineers

100%

Number of Cygnia vans on the road

36

Number of national retailers relying on Cygnia for sign maintenance services

257

Number of FM companies with whom Cygnia have a partnering agreement

21

Number of individual training courses attended by staff each year

484

Percentage of times we were called back to a completed job in 2016 Percentage of employees who have worked at Cygnia for more than 10 years

0.0027%

15%

Number of PPMs completed per year

25,305

Number of premises to have received LED retro fit/upgrade in last 3 years

2,783

Percentage of clients who have been with us for more than 5 years

42%

Number of miles travelled by our engineers every year

1,843,260

Number of properties looked after by Cygnia Maintenance

78,530

Number of lamps changed every year by Cygnia engineers

148,452

Number of engineer visits to customer sites every year

46,828

Number of positive interventions every year

148

Number of PPM jobs audited every year

1,658

Number of years longest serving engineer has been employed by Cygnia maintenance

20

The percentage of engineers directly employed by Cygnia

100%

The year Cygnia Maintenance was founded

1995

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4 Cygnia started providing sign maintenance services for Maplin in 2016. Cygnia were first asked to provide a quotation for LED retrofits for a number of signs that required maintenance.

“The LED conversion financials presented by Cygnia were extremely compelling” says Jonathan England, Head of Property at Maplin “For every sign we upgrade to LED we reduce our CO2 emissions every year and our electricity consumption is cut dramatically.

Taking into account the cost of the work carried out by Cygnia payback is no more than 12 months for each sign upgraded.”

The programme not only helps us to maintain our image, achieve our ESOS (Energy Savings Opportunity Scheme) obligations and reduce our annual energy bill, it is also good for the environment.

My idea of a great maintenance company is one that does what they say they are going to do, when they say they are going to do it and cause the minimum amount of inconvenience when they do it.

Cygnia have been providing this level of service to Maplin and as a result have been selected as one of our preferred suppliers.

Please contact us for more information:

T - 01843 862 944 W – www.cygniamaintenance.com E - sales@cygniamaintenance.com As a wholly owned subsidiary of Blaze Signs Holdings Ltd our combined delivery of cutting edge sign manufacturing, sign drawing and sign installation and maintenance services provide a total management solution for commercial business signage.

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