Client Services Guide

Client Services Guide

Your Planning Resource for a Successful Event

Downtown San Diego

Welcome to San Diego!

We are pleased to host you in America’s Brightest City.

Our beloved city promises to be the perfect backdrop for a memorable conference and event. With beautiful weather, world-famous attractions, stunning venues, globally acclaimed museums and an award-winning culinary scene, San Diego offers a diverse and invigorating experience. From its 70 miles of sun-kissed beaches to our vibrant neighborhoods, you will find beauty and inspiration at every turn.

Complementing our welcoming environment are San Diego’s stellar meetings and event amenities. The San Diego Convention Center, located along the scenic San Diego Bay, is just minutes from San Diego International Airport, steps from the bustling Gaslamp Quarter filled with restaurants, bars, shops and fun, and a short walk or drive to 14,000 hotel rooms.

Beyond its reputation as a premier destination, San Diego stands as a global hub of innovation and connection. Here, ideas flourish, collaborations form, and groundbreaking advancements take shape. Our world-class research institutions, universities, and dynamic convention center foster an environment where creativity and progress thrive.

Our goal is to provide you with an exceptional experience that will leave a lasting impression, encouraging you and your attendees to return. We are grateful you’ve chosen San Diego and look forward to showcasing all that America’s Brightest City has to offer.

With appreciation from your partners at:

Meet in America’s Brightest City

Elevate Your Experience Pre-Convention Tools: Custom Microsites 6 Promotional Items for Tradeshows

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Customized Hotel Locator Maps

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Client Services: Meeting Services 8 Hotel Packages 9 Special Event Venues

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Transportation 9

Destination & Promotional Assets: Rights Free Images, Video, Destination Tools

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Regional Neighborhood Guides

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Shareable Highlights 11

Customize Your Convention: Airport Welcome Signage & Airport Registration

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Branding the City 12 San Diego Convention Center Branding

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Deepen Your Impact Community Outreach: Corporate Social Responsibility

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DEI Program 14 Sustainability Efforts 14 Show your Badge Program

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Pre-Convention Tools Let us help you promote your upcoming convention in San Diego with helpful tools to build excitement and boost attendance. The Client Services team will be your experts and believe preparation creates perfection.

Please reach out to your Client Services contact to access the below tools.

SanDiego.org Microsite Our marketing department can design a personalized convention website for your convention, featuring event details, housing and transportation information, city guides, and activities for attendees.

HEADER TEXT: EYEBROW: Max 30 Chars TITLE: Max 40 Chars SUBTITLE: Max 70 Chars IMAGES: DESKTOP: 1800x734 px MOBILE: 768 x 788 px LOGO: 100 x 100px EVENT INFO: LOGO TITLE: Max 40 Chars COPY: No Max HOTEL INFO: IMAGE: 727x545 px HOTEL NAME AND ADDRESS COPY: No Max HOTEL URL DISPLAY OFFERS: YES/NO (Pulls from all offers on SDTA website) DISPLAY GALLERY: YES/NO IMAGES: All sizes accepted DESCRIPTION: Max 90 Chars

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Promotion for Tradeshow With downloadable photos of beautiful San Diego, destination information, and promotional tools, our easy-to-use resources support you in maximizing attendance. Your Client Services contact can assist with print and digital assets to make San Diego shine.

Foam Board Imagery for promotional signage.

Postcard Promotional postcards.

Video Access to “Meet in America’s Brightest City” video telling San Diego’s story of endless sunshine with an extensive array of stunning venues, innovative offerings, and unique regions to inspire your group to greater creative heights all-year-round.

Access

Customize Your Hotel Map Let us help you guide your attendees through their hotel choices with a customized map of your San Diego housing block.

Your map can be used during housing registration, in your program and on your website.

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Client Services As your local expert, let us connect you with all San Diego has to offer. Our team’s extensive knowledge of the city will assist you in selecting the perfect event venues, hotels, restaurants and local vendors.

Meet the Team

Allie Asuncion Senior Director, Site & Client Experience

Gerrica Gray-Johnson Senior Director, Client Services

Jacqueline Scott Senior Director, Client Services

Alison Milardovich Manager, Client Services

Meeting Services San Diego’s hospitality industry shares a passion for helping you make your meeting or event a standout. With a creative spirit and dedication to achieve exceptional results, the region is filled with professionals who can deliver outstanding service to alleviate the extra work and burden for the planner. From Destination Management Companies to top-notch technology and production companies to support services like photographers, translators and even a security team, you’ll have a host of high-quality options to choose from.

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Access

Download our comprehensive 200page reference guide for more information about our services, off-site meeting and convention facilities, accommodations and more.

Hotel Packages San Diego boasts over 560 diverse accommodations, including 135 conference-ready properties. From historic hotels to trendy boutiques and world-class coastal resorts, America’s Brightest City offers a perfect fit for every group and event. Look to us as your expert to fulfill your existing hotel room block or add overflow rooms.

Special Event Venues From beachfront bashes and cultural programming to maritime adventures and wildlife encounters, San Diego offers one-of-a-kind settings to inspire and delight attendees. Whether you’re planning a sophisticated gala or a casual outdoor gathering, San Diego’s vibrancy and stunning backdrops will elevate your next event experience.

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Click to search hotels and venues for your conference

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Discover the latest additions to our event venue package

Transportation With San Diego International Airport’s proximity to downtown and proximity to downtown and the Tijuana International Airport (TIJ) via the Cross Border Xpress (CBX) ease of public transportation, attendees can seamlessly transition from plane to conference in minutes.

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Destination & Promotional Assets These San Diego promotional assets can be used in advance of a meeting or convention. Everything from destination images, video and top listicle content is available for your marketing needs.

SDTA’s video asset library is best viewed on the YouTube.com/SanDiego branded channel.

Everything, from San Diego tourism commercials to popular video content series, is housed there for viewing and sharing.

Access Here

Access Here

Attendance Building Promotional Video No other meeting destination offers a unique blend of coastline, creativity, culture, and convenience quite like San Diego. Create an inspiring environment for your next gathering, group event or upcoming conference.

Meet up in America’s Brightest City.

SDCC Welcome Video Welcome guests with our San Diego Destination Video, available with an introduction and welcome from Clifford “Rip” Rippetoe, San Diego Convention Center President and CEO.

Destination Assets Rights Free Images Images from across the destination are available for meeting/convention promotion.

Access Here To access B-Roll video for promotional use please see below: 10

Access Here

Discover San Diego: Regional Videos and Neighborhood Guides Each of the following 60-second videos showcases the incredible diversity of San Diego’s vibrant neighborhoods and unique experiences, offering convention attendees a taste of the city’s distinct charm and world-class experiences.

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Shareable Highlights Share these links with attendees to create excitement for your upcoming event:

Guides to the Good Stuff Local experts give the inside scoop on the best, the hidden, the unexpected and the unbelievable.

Sunny 7 Series Each Sunny 7 listicle gives the top 7 experiences from tours to water activities to adventures within a specific region.

What’s New The latest in San Diego news for Meeting Planners and Delegates.

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Customize Your Convention San Diego offers a wide variety of unique resources and customizable branding to elevate your meeting.

Airport Signage & Registration Create an inviting welcome from the moment attendees touch down at San Diego International Airport. We can create complimentary signage featuring your logo in the baggage claim area.

Branding Throughout the City Increase your group’s visibility and exposure by connecting you with entities that provide various advertising opportunities around town including City Bus/Trolley Wraps & Ads, MTS Station Ads & Bus Benches, Electric Street Carts, Bench Ads, Pedicabs, Old Town Trolley, Airport Advertising, Downtown Partnership and Gaslamp Quarter Association Welcome/Street Banners.

Access

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Click to view Advertising Opportunites in detail

San Diego Convention Center Branding Tell your Convention’s story with creative branding opportunities.

- Large-Scale Video Screens - Marquee Signs - Double-Sided Video Walls Connect

Click to learn more about SDCC branding opportunities

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Community Outreach Deepen your impact by working with the local community to create a long-lasting impression. These experiences not only enrich your event but also resonate deeply with participants and stakeholders, demonstrating a commitment to making a difference.

Corporate Social Responsibility Connect with local organizations to make contributions to the local community during your stay. From blood drives to beautification to in-kind donations, we will help you find the perfect fit for your CSR initiatives.

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Diversity Equity and Inclusion In San Diego, we believe tourism is for all. SDTA is committed to creating an inclusive workplace and destination where everyone is welcome, valued, and empowered to thrive.

Learn More Voted as one of the most diverse cities in the U.S., San Diego shines as a leading inclusive destination. SDTA is one of the first DMO’s to offer an Accelerator program which supports business owners by women, veterans, people of color, people with disabilities and members of the LGBTQAI+ community.

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Sustainability San Diego is a trailblazer in sustainability and voted as one of the greenest cities in the US. Request resources to create a green meeting to lessen your carbon footprint.

Learn More

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Show Your Badge Program Simply show your badge to unlock great savings around San Diego at participating restaurants, galleries, museums, hotels, and more!

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750 B STREET, SUITE 1500 SAN DIEGO, CA 92101 P. 619. 232. 3101 SANDIEGO.ORG