2019-2020 Annual Highlights

DIVISION OF STUDENT DEVELOPMENT AND ENROLLMENT SERVICES

2019–2020

ANNUAL HIGHLIGHTS

2019–2020 SDES Annual Report 1

TABLE OF CONTENTS 1..........A Letter from Dr. Ehasz 2.........SDES Key Accomplishments 4........SDES COVID-19 Response 8.........Student Well-Being 10.....Student Access and Opportunity 12......Student Learning and Success 14......Student Career Readiness and Post Baccalaureate Success 16......Student Advocacy, Equity and Inclusion 18......Spotlight: Downtown Campus 20....Awards 22.....Publications 23.....Presentations

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A Letter from Dr. Ehasz Every year, I look forward to a review of the many accomplishments of the finest staff and students in the Division of Student Development and Enrollment Services (SDES). During this extraordinary time of a pandemic in our midst, civil unrest and injustices across our country, and a national election, I am most proud of the commitment, courage, and compassion that our SDES family showed to each other while focusing our collective attention on student success.

SDES is a team dedicated to creating the best student experience for all UCF students. The accomplishments of the last year would not be possible without the commitment, courage, and compassion of everyone — student workers, support staff, graduate assistants, Student Government, psychologists, conduct officers, care case managers, administrative assistants, accountants, mail room clerks, admission recruiters, employee relations specialists, resident assistants, financial aid officers and too many others to name. Thank you for every challenge you took on, problem you solved, conversation you engaged in, phone call you answered, referral you made, late night and weekend you gave, and zoom meeting you participated in for the sake of others. You made a difference in the well-being of our community and helped students stay in school, live ethically, be healthy, and graduate as UCF Knights ready to change the world!

This review provides a bookend to my 46-year career in higher education, 26 years at UCF, and 16 years as SDES vice-president. Words cannot fully express my deep, heartfelt gratitude for the people with whom I had the opportunity to share experiences, laugh and cry together, and “reach for the stars.” It is my hope that UCF is a better place than I “found” it and just as I believe that “the student who comes to UCF is not the same person who graduates from UCF”, I leave as a more enriched and better person than when I came here.

“Once a Knight Always A Knight” — Go Knights ­­— CHARGE ON!

Maribeth Ehasz, Ph.D. Vice President for Student Development and Enrollment Services

2019–2020 SDES Annual Report 1

SDES Key Accomplishments Launched a Chatbot (Knightbot) using AdmitHub. Knightbot is able to answer first tier triage general financial aid questions.

STUDENT FINANCIAL AID: Financial Literacy Program (Centsible Knights) ranked in the Top 50 in the U.S. (LendEDU 2020).

STUDENT UNION: Four-year renovations and expansion of the Student Union has just been completed and includes new office spaces for Student Government including a Student Senate chamber, a Reflection Room, two gender neutral restrooms, and a mother’s room. The food court has expanded to nearly double seating capacity and now has a full-service Starbucks on the second floor.

UCF: Premier Institution in Florida for LGBTQ+ students by Campus Pride Index (ranked at this level since 2016).

ENROLLMENT SERVICES:

UCF DOWNTOWN STUDENT AFFAIRS: Enrollment Services, Student Success and

Engagement, Well-Being and UnionWest at Creative Village Student Housing was operationalized in the past year to serve the needs of over 7,700 downtown students including 600 students from UCF and Valencia College housed in a new residence hall facility, mixed use building — ­ UnionWest at Creative Village. The student services areas served over 30,000 duplicated student contacts in their inaugural year and had over a 95% student housing occupancy rate.

UNDERGRADUATE ADMISSIONS:

UCF hosted 48,800 visitors to the university in the 2019–20 academic year. This number includes appointments (F2F and virtual), daily tours and information sessions, special group tours, and Open House events.

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2019–2020 SDES Annual Report 3

COVID-19, starting in March 2020, had a major impact on our division in the final quarter of this year in review. Everyone in SDES made strategic adjustments to accommodate the university’s move towards virtual and continued to support our students. The next few pages are a small picture of the SDES response…

Career Services • Career Services virtual workshops, employer information sessions, and other career programs had 2,907 participants summer 2020, and 10,452 participants fall 2020.

• UCF Career Services introduced Hiring Hours as a new, innovative way to engage students and employers.

• Through Reddit, Career Services was able to reach a population of students who are initially hesitant to either connect with us or have little knowledge of what the department does.

• In Fall 2020, Career Services staff had individual appointments with 869 students and alumni.

Counseling and Psychological Services

Creative School for Children Creative School for Children (CSC) provided daily virtual learning opportunities for the children during the closure and beginning in March 2020 (in partnership with Knight’s Pantry), coordinated with Second Harvest to be a food distribution site for UCF students, employees and community members.

Starting March 16, 2020, Counseling and Psychological Services’ (CAPS) clinical system provided remote services to meet the diverse needs of the UCF community. Remote services included phone consultations and sessions via Therapy Assistance Online (TAO) Zoom platform with audioconference and videoconferencing options.

Extended service for students that graduated or were not enrolled in summer 2020: 67

First Year Experience • First Year Experience (FYE) staff had less than 6 weeks to transition the entire orientation process from an in-person program to a virtual process • The quality experience was consistent to previous years: • 95.2% of FTIC students felt they had necessary information to begin their transition to UCF • 9 6.4% of FTIC students stated they were confident that UCF had resources to support them in their first year at UCF

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SDES COVID-19 RESPONSE

2019–2020 SDES Annual Report 5

HOUSING AND RESIDENCE LIFE

In March 2020, Housing and Residence Life (DHRL) managed a campus-wide effort to support 7,485 residents as they depopulated the residence halls including implementing access restrictions to ensure security of residents’ belongings until retrieved; creating a process for residents to safely retrieve belongings in May and June or have belongings packed and shipped or stored; and supporting 504 students permitted to live on campus during the pandemic due to extenuating circumstances. After rooms were emptied, DHRL and Facilities Operations cleaned and sanitized all rooms and common areas for fall move-in.

• Overall satisfaction with the UCF move-out experience was very high with residents and parents/guardians expressing 92.9% satisfaction in spring 2020 (n=257) KNIGHT’S PANTRY

• The Pantry stayed open throughout the campus period of remote learning without any gap in service, providing to-go bags to Knights in need through the efforts of our student leadership and student staff.

• Over 3,000 to-go bags were distributed from March–December 2020.

• The Pantry also provided bag service to students that were quarantined/isolated in Housing throughout the fall semester.

LEAD SCHOLARS ACADEMY

• LEAD Scholars Academy was able to pivot 29 face to face classes to Zoom synchronous courses in spring 2020 in March.

• LEAD Scholars Academy events: After UCF went virtual in March 2020, LEAD hosted 53 social, educational, and service workshops for students in spring 2020. In fall 2020 LEAD hosted 159 social, educational, and service workshops including 25 in person events.

OFFICE OF STUDENT FINANCIAL ASSISTANCE

More than $28 Million in Federal Emergency Pandemic Funding (C.A.R.E.S.) ($28,026,869) was disbursed in the 2019–2020 academic year to more than 22,000 students.

UNDERGRADUATE ADMISSIONS

Undergraduate Admissions (UA) quickly transitioned all spring outreach events and yield activities to virtual formats in March and leveraged Zoom, social media, video, and text campaigns to engage more than 23,000 admitted FTIC and transfer students.

STUDENT ACCESSIBILITY SERVICES

• Student Accessibility Services (SAS) connected with 2,845 UCF students in 2020 • SAS participated in the Faculty Return to Teaching ad hoc committee to elevate faculty teaching during COVID-19, which was crucial given disabled students’ wide participation in UCF courses.

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WELLNESS AND HEALTH PROMOTION SERVICES

• Launched a new peer wellness coaching program to provide peer to peer coaching.

• Peer education programs included 10,266 student contacts on topics like alcohol and other drugs, couponing and gardening.

• Wellness and Health Promotion Services (WHPS) enhanced social media engagement: 226,598 student contacts including proper handwashing, recipes, cooking demonstrations, and condom information.

• Armor Up Ambassadors: 80 students focused on promoting risk reduction behaviors: physical distancing, mask wearing, and COVID Self Checker screening, with 50,000+ contacts and increased COVID Self Checker screening compliance by 17%.

Office of Student Rights and Responsibilities Student Care Services (SCS): • Coordinated CARES Act emergency fund routing with Student Financial Assistance • Streamlined COVID-19 response for on and off campus students Spring 2020 121 Summer 2020 365 Fall 2020 2108 SCS has responded to over 2,100 COVID-19 impacted students during Fall 2020. Coordination of care for on-campus students included: phone calls and emails follow-up; referrals to free counseling support; delivery of emergency food items and toiletries; individual meal cards; class absence support and faculty notification and reminders about quarantine and isolation protocols Students in on-campus isolation received additional coordination including support: pharmacy deliveries; and SCS partnered with Lead Scholars to create activity and resource bags for students who were in isolation or quarantine in on-campus housing during the breaks.

2019–2020 SDES Annual Report 7

Student Well-Being

KNIGHTS PANTRY Pounds of food distributed.... 66,021

FROM CARING COMES COURAGE

Visits to the Pantry................... 36,539

Programs............................................. 45

Volunteer Hours...........................3,657

Student Contacts....................... 4,000 Students attended Safe Knight Week Carnival (in person)........... 930

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64,179

ALIVE TEK HAZING PREVENTION MODULE COMPLETIONS

92

PARTICIPANTS AT THE HEALTHY KNIGHTS EXPO (DRIVE BY EVENT DUE TO COVID-19)

3,374

SAFE RIDES PROVIDED

BY PARTNERSHIP OF LYFT AND UCF

CAPS Outreach

94,034

UCF CONTACTS WITH CAPS OUTREACH SERVICES, 77,826 OF THOSE THROUGH ONLINE PRESENTATIONS AND SOCIAL MEDIA IMPACT

202

PEOPLE ATTENDED QPR SUICIDE PREVENTION TRAININGS

72

STUDENTS ENROLLED IN TAO WITH 209 TREATMENT SESSIONS

1,170

Armor Up Ambassadors in the Student Union encouraging students to follow campus COVID-19 safety protocols.

SERVICE HOURS Greek life.................................................... 46,125 LEAD.......................................................... 24,934 Volunteer UCF......................................... 36,850 RWC Sports Club....................................... 3,810

$3,038,756.80

TOTAL ECONOMIC IMPACT BASED ON THE POINTS OF LIGHT FOUNDATION IMPACT OF SERVICE $27.20 (INCREASED IN JULY 2020 FROM $22.13)

PARTICIPANTS IN FIELD OF MEMORIES. THE EXHIBIT IS A POWERFUL AND POIGNANT VISUAL DISPLAY REPRESENTING THE 1100 SUICIDES THAT OCCUR ON U. S. COLLEGE CAMPUSES EACH YEAR.

Students using clinical services: 5,816 students with 26,031 appointments Number of groups through CAPS: 77 with 550 clients and 3,513 attended appointments Number of students in crisis served: 1,709 with 2,699 conducted crisis appointments Telemental health: 2,542 appointments 2019–2020 SDES Annual Report 9

Student Access and Opportunity

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Enrollment Services UNDERGRADUATE ADMISSIONS New FTIC applications......................46,575 New FTIC admits............................... 20,642 New FTIC enrolled................................ 7,807 New transfer applications.................28,992 New transfer admits............................8,790 New transfer enrolled.......................... 6,523

Fall 2019 FTIC Quality Statistics GPA............................................................ 4.17 SAT...........................................................1332 ACT........................................................... 32.7

National Merit Scholars............................ 90 National Hispanic Scholars.......................37 Provost Scholars..................................... 232 Top 10 Knights....................................... 2,192

STUDENT FINANCIAL ASSISTANCE • Amount of aid disbursed: $598,721,461 to 54,626 students • Amount of CARES Act funding disbursed: $28,035,625 to 24,513 students

2019–2020 SDES Annual Report 11

628,756 NUMBER OF VISITS TO THE RECREATION AND WELLNESS CENTER (RWC)

94%

RETENTION RATE FOR FTIC RWC USERS WHO VISITED 21–30 TIMES

National placement Sports Club teams: • 2019 USA Wakeboarding Boat National Champions — Wakeboarding Club • 2019 USA Wakeboarding Cable National Champions — Wakeboarding Club • 2020 NCWA National Champion — Clay Perry/174lbs — Wrestling Club

302

RECORD NUMBER OF STUDENTATHLETES THAT MADE AMERICAN ATHLETIC CONFERENCE ALLACADEMIC TEAM

25

NUMBER OF CONSECUTIVE SEMESTERS WITH AN OVERALL STUDENTATHLETE GPA OVER 3.0

FIRST YEAR EXPERIENCE

FTIC orientation sessions........................ 18 Students................................................ 7,830 Guests.................................................... 7,548

Pegasus Palooza serves as the University’s official welcome week. There are hundreds of events hosted by numerous campus departments and student organizations. In 2019, the first Week of Welcome was hosted at UCF Downtown.

Pegasus Palooza student participants........................ 35,349 Welcome Week programs.......................14 Welcome Week participants............3,855

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Student Learning and Success

LEAD SCHOLARS ACADEMY

GPA............................... 4.24 SAT................................ 1337 ACT................................. 29.7 Spring 2020 Clinton Global Initiative International conference........................ 12

OFFICE OF STUDENT INVOLVEMENT

Number of participants at OSI events................... 75,029 Number of OSI events..................................................... 290 Number of RSO’s.............................................................. 630 Number of student leader participants at KORT leadership events.................................................... 517 Number of participants in the RSO online training module......................................... 2,617

2019–2020 SDES Annual Report 13

Handshake is a digital platform that allows UCF students and alumni to search for internships and jobs, schedule appointment with career counselors, sign-up for interviews, and register to attend events, workshops and career fairs.

36,410

UCF STUDENTS HAVE REGISTERED A PUBLIC PROFILE IN HANDSHAKE

23,160

UCF STUDENTS CONNECTED WITH CAREER SERVICES FOR AN EVENT, PROGRAM, A CAREER COUNSELING SESSION OR INTERVIEW

23,831

UCF ALUMNI REGISTERED A PUBLIC PROFILE IN HANDSHAKE

11,810

EMPLOYERS ADVERTISE JOB POSTING AND RECRUIT UCF STUDENTS AND ALUMNI THROUGH HANDSHAKE

Lockheed Martin CWEP Program The Lockheed Martin College Work Experience Program (CWEP) provided 655 students opportunities to gain hands-on, paid work experience while attending UCF. This longstanding program, which is one of the largest in the country, will celebrate 40 a year partnership between Lockheed Martin and UCF in 2021.

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Student Career Readiness and Post Baccalaureate Success

2019–2020 SDES Annual Report 15

Student Advocacy, Equity & Inclusion

160

NUMBER OF SDES STAFF THAT COMPLETED 8+ DIVERSITY EDUCATION UNITS IN 2019

814

NUMBER OF PARTICIPANTS AT SOCIAL JUSTICE AND ADVOCACY PROGRAMMING

Safe Zone

61

TOTAL SAFE ZONE PROGRAMS

622

TOTAL NUMBER OF FACULTY, STAFF, AND STUDENTS FOR SAFE ZONE LGBTQ+ 101

433

TOTAL NUMBER OF FACULTY, STAFF, AND STUDENTS FOR SAFE ZONE ADVOCATES

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NUMBER OF PARTICIPANTS

Inclusive Education Services

3

NUMBER OF GRADUATES

100%

SUCCESSFULLY PROGRESSED THROUGH THE ACADEMIC YEAR

UNIQUE STUDENTS CONNECTED WITH STUDENT ACCESSIBILITY SERVICES

First Generation Retention Projects MINORITY MEN

FIRST GENERATION

TOTAL NUMBER OF PARTICIPANTS AT TASTE OF UCF

2019–2020 SDES Annual Report 17

The Downtown Student Services team has had a game-changing year with the opening of a campus that has already become a national model. When the UCF Downtown Campus opened on August 26th, 2019, Student Affairs launched an innovative inter-departmental partnership that included the following areas: First Stop, Student Success, Student Engagement, Well-Being, and UnionWest at Creative Village Student Housing. Through the challenges of ongoing campus construction, a hurricane, and a pandemic, the Downtown Student Services team never lost sight of their mission: to serve current and prospective students and represent UCF’s vision for the downtown campus of increasing access to higher education for those who live and work in downtown Orlando. With the successful implementation of an integrated and coordinated care network that includes over 20 departments from UCF and Valencia College, who came together to serve over 30,000 duplicated contacts during the fall launch semester, we are excited about the impact we have made and the opportunities to come. The Downtown Student Services team is excited and grateful to be recognized as the SDES Team of the Year, the Outstanding Collaborative Effort Award with Valencia College, and the City of Orlando’s Golden Brick Award of Excellence.

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Spotlight: Downtown Campus UNIONWEST AT CREATIVE VILLAGE MOVE-IN: The new campus welcomed

over 600 UCF and Valencia College students on move-in day. This community had a 97% occupancy rate for their opening semester.

COMMUNITY SUPPORT: In October, downtown

student affairs staff participated in the inaugural Parramore Trick-Or-Treat event which provided candy and goodies to 400+ children of Parramore.

MARKETING CAMPAIGN: Student affairs

launched a marketing campaign, it happens downtown, to increase awareness of student services and programs offered at the downtown campus. This campaign resulted in a 50% increase in student contacts.

ASSIST GRANT: Student Success secured a $40,000 ASSIST grant that welcomed a new model for inter and intrainstitution partnership. Over 20 UCF and Valencia departments were able to apply for grant monies to support this coordinated care network.

2019–2020 SDES Annual Report 19

Individual Awards Ida Cerezo Recreation and Wellness Center Kathiana Desir Housing and Residence Life Lizaenid Rivera Gonzalez Housing and Residence Life Germayne Graham LEAD Scholars Academy Marcia Hatcher Housing and Residence Life Phyllis Kornegay Fraternity & Sorority Life Kaila Kowalski Housing and Residence Life Kaila Kowalski Housing and Residence Life Michelle Ku Student Legal Services Rebecca Lynn Housing and Residence Life Stacey Malaret LEAD Scholars Academy Heather Marshall Recreation and Wellness Center A. J. Range Neighborhood Relations and Safety Education Zachary Reedy Housing and Residence Life Natalia Reynoso Housing and Residence Life Andrea Snead Recreation and Wellness Center Andrea Snead Recreation and Wellness Center

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USPS Employee of the Month UCF Human Resources Residence Life Professional Staff — April 2020 National Association of College and University Residence Halls Residence Life Professional Staff — August 2019 South Atlantic Association for College and University Residence Halls SDES Experienced Professional Award UCF SDES Residence Life Professional Staff — July 2019 South Atlantic Association for College and University Residence Halls Customer Service Award UCF SDES Advisor of the Year, Regional and National Level National Association of College and University Residence Halls The Ms. Anne-Marie Advisor of the Year Award UCF Office of Student Involvement Recognition for pro-bono work Florida Supreme Court Residence Life Professional Staff — July 2020 South Atlantic Association for College and University Residence Halls National Distinguished Advisor Award National Society of Leadership and Success Director of Tournament Basketball Officials-Georgia Regional NIRSA: Leaders in Collegiate Recreation Orange County Champion Summer Camp Star Supporter Award Orange County Champion Summer Camp Mentoring Program Spotlight — July 2019 National Association of College and University Residence Halls Institution Faculty/Staff — July 2019 South Atlantic Association for College and University Residence Halls Professional Staff Member of the Year Knights of the Round Table Juliette Moore Distinguished Leadership Award NIRSA: Leaders in Collegiate Recreation

Andrea Snead Recreation and Wellness Center Haley Winston Office of Student Involvement

Named to the NIRSA Board of Directors NIRSA: Leaders in Collegiate Recreation Excellence in Teaching Award for 2019–2020 First Year Experience SLS-1501 Program

Department Awards First Year Experience Housing and Residence Life Housing and Residence Life LEAD Scholars Academy Recreation and Wellness Center Recreation and Wellness Center Marketing Recreation and Wellness Center Marketing

Best ‘New Student Orientation’ App Appademy Awards Spotlight August 2020: Fall Move-In South Atlantic Association for College and University Residence Halls Social Program August 2020: Meet your Neighbor South Atlantic Association for College and University Residence Halls 2019 Outstanding Leadership Program of the Year NASPA Presidential Primary (March 2020) Orange County Supervisor of Elections

NIRSA Creative Excellence Social Media Award NIRSA: Leaders in Collegiate Recreation NIRSA Creative Excellence Award: Student Publication NIRSA: Leaders in Collegiate Recreation

2019–2020 SDES Annual Report 21

Publications Articles Becht, K., & Roberts-Dahm, L. D., Meyer, A., Giarrusso, D., & Still Richardson, E. (2020). Inclusive Postsecondary Education Programs of Study for Students with Intellectual Disability. Journal of Postsecondary Education and Disability, 33(1), 63-79.

Becht, K., Blades, C., Agarwal, R., & Burke, S. (2020). Academic access and progress for students with intellectual disability in inclusive postsecondary education: A systematic review of literature. Inclusion, 8(2), 90-104.

Buhain, J., Bradbury, C., & Bilal, M. (2019, July). Empowering Asian Voices. Asian American Psychological Association Newsletter.

Lenfest, R. (2020). Why I believe in the great power of ‘positivity’ and how it can uplift your day. Brevard Business News.

Manuel, E. A. (2019). The Red Bandanna-A Life. A Choice. A Legacy. The Journal of College Orientation and Transition, 26(2).

Mendez, J. P., Johnson, J. D., Azizova, Z. T., Clark, M.H., & Krsmanovic, M. (2020). Widening the pathway to a degree: The impact of first-year seminar courses at an emerging Hispanic serving institution. Journal of First-Year Experience and Students in Transition, 32(2).

Plante, J. D., Bryer, T. A., & Winston, H. G. (2019). Creating a scale for service: The Volunteer UCF Continuum.

International Journal of Adult Vocational Education and Technology, 10(3), 54-65.

Thacker, F. N. (2020). Becoming Liberated in the Process of Researching and Writing about Liberation: A Scholarly Reflection of a Healing Process in a Doctoral Program. Georgia Journal of College Student Affairs.

Books Ehasz, M. & Jones, J. (2021), Commitment to transfer access and success – the UCF success story. In J. N.Gardner, A. Koch, M. Rosenberg (Eds.), The Transfer Experience: A Handbook for Creating a More Equitable and Successful Postsecondary System. Stylus Publishing.

Volpe White, J. M., Guthrie, K. L., & Torres, M. (2019). Thinking with purpose: Reflection in leadership learning.

Charlotte, NC: Information Age Publishing.

Book Chapters Singh, A.A., Parker, B., Aqil, A., & Thacker, F. (2020). In L. Comas-Dias & E. Torres-Rivera (Eds.), Liberation psychology: Theory, method, practice, and social justice. Liberation psychology and LGBTQ+ communities: Naming colonization, uplifting resilience and reclaiming ancient his-stories, her-stories and t-stories. (207–224). Washington, DC: American Psychological Association.

Volpe White, J. M., Guthrie, K. L., & Torres, M. (2020). Testimonio: Leader profile. In J. M. Volpe White, K. L. Guthrie, & M. Torres (Eds.), Thinking with purpose: Facilitating reflection in leadership learning (pp. xx-xx). Charlotte, NC: Information Age Publishing.

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Presentations Conference Presentations Alcivar, D., & Flositz, E. (2019). Career Readiness Week. Southern Association of Colleges and Employers. Memphis. TN. Alcivar, D. (2020). Engaged Practices for Employer Advisory Boards. Southern Association of Colleges and Employers.

Virtual.

Alcivar, D. (2020). Building Career Guidance Across the Institution to Better Serve Latino Students: NACE Faculty Champions Program. ¡Excelencia in Education! Leadership Institute: Linking Completion to the Workforce. Virtual.

Becht, K. (2020, June). Why go to college: The credentialing Dance. Tennessee Institute of Higher Education Alliance Meeting. Virtual.

Becht, K. (2020, June) What credentials can my kid with intellectual disability earn in college? 22nd Annual Family Café. Recorded for virtual.

Becht, K. (2020, April). A Florida VR partnership journey. Think College Combined Affinity Group VR, Policy, & Student Credentials. Webinar.

Becht, K. (2020, April). Dreams – choices – achievements: Growing your child’s life goals. Down Syndrome Association of Central Florida. Virtual.

Becht, K. (2020, April). Students with intellectual disability succeed in college. Treasure Coast Transition Fair, Treasure Coast Interagency Transition Council, Port St. Lucie, FL. Campbell, S & Carey, C. (2020). Therapy for Black Girls. UCF Counseling Conference, Orlando, FL. Cohen, H. (2020). Student Conduct Board Management: From Failure to Success. Association for Student Conduct Administrators, Arlington. VA. Cohen, H. (2020). Virtual Engagement: Promoting University Values to Online Students. Association for Student Conduct Administrators. Orlando, FL. Costello, E., Keaton, A., Boyd, B., & D’Agostino, K. (2019). Holding Down the Fort. FACRAO Annual Conference, St. Augustine. FL. Costello, E. (2019). Trends in College Admissions. Florida Council of Independent Schools Annual Conference, Orlando, FL. Cotton, H. (2020). Walk the Walk and Talk the Talk: How to Prove Your Community Is Invaluable to Your University.

Association of Fraternal Leadership & Values Central Conference, Indianapolis, IN. Cotton, H. (2020). Developing Council-Wide Risk Prevention Strategies. Association of Fraternal Leadership & Values Central Conference, Indianapolis, IN. Edwards, M. & Kelly, J. (2019). It’s All Fun and Games Until Someone Messes Up the Mail Merge. NODA Annual Conference, Houston, TX. Higginbotham IV, E., Kelly, J., Manuel, E., & Smith, K. (2019). Preparing to Launch: Navigating New Approaches to Content Delivery. NODA Annual Conference, Houston, TX. Hofmann, K., Brownson, C., Krasnow, A., Escoto, E., Morse, C., Wallack, C., & Sahgal, A. (2019). An Identity in Crisis in College Counseling: Looking in the Mirror at our Fundamental Assumptions. Annual Association of University and College Counseling Center Directors (AUCCCD) Conference, San Antonio, TX.

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Presentations Hofmann, K. & Lucero-Miller, D. (2020). A call of self-care for all: The importance of director self-care. Annual Association of University and College Counseling Center Directors (AUCCCD) Conference, San Antonio, TX. Kaplowitz, M. & Nunes, M. (2020). Identity Exhaustion: Advocacy, Burnout, and Resiliency in Higher Education. Still We RISE Diversity and Inclusion Conference, St. Petersburg, FL. Kelly, J. (2019). Supervise Me. Graduate Student Symposium. NODA Annual Conference, Houston, TX. Khawand, J. C. (2020). Facilitating Hearings while Working from Home. Association for Student Conduct Administration, Orlando, FL. Ku, M. (2020). Fairness and Diversity: Why Should I Care? Florida Bar Eminent Domain Committee, Orlando, FL. Liverano, D. (2020, Feb.) Utilizing Motivational Interviewing to Improve Student Success. American Society for Clinical Laboratory Science - Clinical Laboratory Educators Conference, Lake Buena Vista, FL. Malaret, S. (2020). Exploring Virtual Community Service - Making an Impact from Home. National Society of Leadership and Success. Virtual.

Malaret, S. (2020). Take the First Step: Encouraging Engagement in Community Service Events on Campus. National Society of Leadership and Success. Virtual.

Malaret, S. (2020). Graduate School Preparation. National Society of Leadership and Success. Virtual.

Mauro, S. (2019). Oh, that’s what that is: A Student Development Guide for Professionals New to Student Affair. NIRSA Region II Conference, Chattanooga, TN. McCloud, R. (2019). Do you have an Entourage? Defining Support for First-Generation Students. Student Affairs Administrators in Higher Education (NASPA) Conference, Orlando, FL. McCloud, R. (2019). Academic Coaching as a Tool for Resilience, Persistence and Retention of First Generation, LowIncome Students. Association for the Coaching & Tutoring Profession Conference, Orlando, FL. McCloud, R. & Clarke, R. (2019). So They Say They Like it Here But Do They Really? Assessing Affiliative Behavior through Sense of Belonging on First Generation, Low Income College Students. Florida College Access Network Summit, Orlando, FL. McCloud, R. (2019). The Right Stuff: Using Academic Coaching to Support First Generation Students. Florida Academic Advising Association Conference, Boca Raton, FL. McCloud, R. (2020). Virtual Mentor (Bright Minds, Fresh Ideas Think Tank a NAF Future Ready Lab Virtual Summer Internship). Florida Prosperity Partnership, Sanford, FL. McCloud, R. (2020). Resume Review. Great Minds in STEM 2020 GMIS Conference. Virtual.

McCloud, R. (2020). Virtual Mentoring. National Organization for the Professional Advancement of Black Chemists and Chemical Engineers (NOBCChE) Conference. Virtual.

McCloud, R. (2020). One in 50,000 Literally! Coaching Students to Success in Large Public Institutions. Council on Opportunity in Education 39th Annual Conference, Washington, DC.

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Presentations Meyer, A. (2020) AHEAD Start Virtual Academy for New(er) Disability Resource Professionals. Association on Higher Education and Disability. Virtual.

Meyer, A. (2020) The Art of Directing and Leading a Disability Resource Office. Association on Higher Education and Disability. Virtual.

Meyer, A. (2020) Leading During and Beyond COVID-19. Association on Higher Education and Disability. Virtual.

Meyer, A. (2020) Identifying and Removing Barriers to Access: Using a Framework to Guide Considerations of Complex Requests. Association on Higher Education and Disability. Virtual.

Meyer, A. (2020) Identifying and Removing Barriers to Access: Using a Framework to Guide Considerations of Complex Requests. Minnesota Association on Higher Education and Disability. Virtual.

Morin, M., Sanchez, B., Hernández, E., & Torres, M. (2019, November). Employing Testimonio Methodologies: Challenges and Opportunities Towards Emancipatory Scholarship. Association for the Study of Higher Education (ASHE) Conference, Portland, OR. Nassoiy, K. (2020). Overcoming Challenging Behaviors. Florida Association for the Education of Young Children. Virtual.

Nunes, M. & Colcha, M. (2020). Queer Counseling: Exploring LGBTQ+ Competency within Counselors. UCF Counseling Conference, Orlando, FL. Roberts-Dahm, L. D., & Becht, K. (2020, July). Credential guidance briefs: Sharing Florida’s process and related resources. AHEAD 2020: TPSID Project Directors Meeting. Virtual.

Sims, K. (2020). Exploring Test Accommodations in a COVID-19 World. Association on Higher Education and Disability. Virtual.

Sims, K. (2020). Let’s Talk Alternative Testing: Sharing of best practices. Accessible Information Management. Virtual.

Thacker, F. (2020). Liberation as the commitment of critical transformation: how “waking up” to injustice influences multicultural and social justice competency of counselor trainees. UCF Counseling Conference, Orlando, FL Thacker, F., Konvalinka, A., Silver, M., & Bryant, A. (2020). Two Institutions Under One Roof: The UCF and Valencia College Partnership. ACUHO-I Annual Conference. Virtual.

Toro, R. (2020). Effective Career/College Readiness Practices from the School Counseling Perspective. Hispanic Association for Colleges & Universities, Orlando, FL. Turner, S. (2020). Promoting Autonomy in Young Children. Early Learning Leaders. Virtual.

Winston, H. G. & McFadden, M. (2019, June). Reclaiming the dirty words of CLDE. Civic Learning & Democratic Engagement Meeting, Fort Lauderdale, FL. Zuchovicki, M. (2020). Navigating institutional systems: How to beat the traffic. Association for Student Conduct Administrators, Arlington, VA. Zuchovicki, M. (2020). Reframing self-care into a squad care practice. Association for Student Conduct Administrators, Arlington, VA. Zuchovicki, M. (2020). Squad care that self-care: best practices to supervise while #WFH. Association of Student Conduct Administrators FL Remote-In, Orlando, FL.

2019–2020 SDES Annual Report 21

MILLICAN HALL 282 P. O . B O X 1 6 0 1 6 0 ORLANDO, FL 32816-0160 407-823-4625

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