Propostion S & N Contracting Outreach 2009 Annual Report

1

2009 Annual Report

Contracting Outreach Propositions S and N Construction Bond Program January 2010

San Diego Community College District (SDCCD)

Propositions S and N 20099 Annual Report p Contracting Outreach 2

I.I

O Overview i

II.

Participation Report – Consultants A A.

Consultant Contract Volume Report

III. Participation Report – Contractors A.

Contractor Contract Volume Report p

IV. Contractor Database V.

Community Events and Outreach Activities

VI. Education and Technical Support Activities VII. 2009 Bid Results VIII. Appendix

San Diego Community College District (SDCCD)

Propositions S and N 20099 Annual Report p Contracting Outreach - Overview 3 The San Diego Community College District (SDCCD) Contractor Outreach Program is designed to The San Diego Community College District (SDCCD) Contractor Outreach Program is designed to encourage local businesses and contractors to bid on District contracts. The District believes it has a responsibility to work with local business enterprise organizations and provide meaningful opportunities to local businesses. The District works to assure that local contractors, subcontractors, vendors and other business service providers are aware of and have opportunities to participate in projects built with funds from Propositions S and N. The mission of the SDCCD Contractor Outreach Program is to: Diversify the contracting workforce by providing opportunities for small, disadvantaged and historically underutilized businesses that lead to success and progressive, sustainable growth.

The Contractor Outreach Program is currently supported by the Black Contractors Consortium (BCC) The Contractor Outreach Program is currently supported by the Black Contractors Consortium (BCC) the San Diego Contracting Opportunities Center (SDCOC), and Gafcon.

Activities performed by the Black Contractors Consortium (BCC) support the following objectives: • Increase participation of small business and/or historically Disadvantaged Business Enterprise (DBE) • Promote and introduce the small business/DBE community to the District’s prime contractors for the purpose of developing working relationships and job opportunities the purpose of developing working relationships and job opportunities • Promote opportunities provided by prime and first‐tier subcontractors to small and DBE contractors for work as lower tier subcontractors • Build capacity within the small business/DBE community to bid effectively on District projects Activities performed by the San Diego Contracting Opportunities Center (SDCOC) support the following objectives: • Increase the number of bidders aware of District bid opportunities • Advertise and provide business education training and workshops, and business development training to these businesses to increase capacity and potential for success bidding on District jobs SDCCD Facilities Management provides overall coordination of these activities, and also works to identify DBE status of second tier subcontractors and to track whether these subcontractors are having repeat DBE status of second‐tier subcontractors, and to track whether these subcontractors are having repeat success in winning District bids. Facilities also works to assure information about bid opportunities is made available to the public in a timely fashion.

San Diego Community College District (SDCCD)

Propositions S and N 20099 Annual Report p Contracting Outreach - Overview

Agenda 4

Contractor and small business outreach will include the following activities: Contractor and small business outreach will include the following activities: • Attend community organization‐based events and trade association functions that target small and DBE contractors • Promote ongoing District bid opportunities at times of bids and through a variety of communications mechanisms, including email, phone, fax and flier/ad distribution • Host business‐to‐business networking events to promote relationships and provided updated information about pending bids and job opportunities.

The 2009 Annual Report on Contractor Outreach includes the following: Participation Report Participation data provides percentages of small and DBE firms contracted to work in 2009 on Propositions S and N‐funded projects, and includes the percentage of contractors/ subcontractors and architects/consultants and type of firm. architects/consultants and type of firm.

Contractor Database The database provides names, trades, contact information and placement outcomes.

Community Events and Outreach Activities Participation in contractor outreach activities and events is designed to promote awareness of and i interest in participating on Propositions S and N projects, and provide information about i i i i P ii S dN j d id i f i b h how to do d business with SDCCD contractors and consultants.

Education and Technical Support Activities Support activities are performed to help small businesses improve their ability to prepare for and effectively bid on District projects.

Upcoming Construction Opportunities The District’s website is updated each time a new bid opportunity becomes available. A list of future construction contract opportunities with a year look‐ahead is also available.

Job Placement and Employment Resources Information is made available to job‐seekers about available and/or potential job opportunities at District job sites and regular visits are conducted at the sites to maintain relationships and provide District job sites, and regular visits are conducted at the sites to maintain relationships and provide ongoing information to existing contractors and their subcontractors.

San Diego Community College District (SDCCD)

Propositions S and N 20099 Annual Report p Participation Report - Consultant

Agenda 5

There have been a total of 320 individual consultant contracts awarded related to Propositions S and N projects since the inception of the construction bond program. Of these consultants, nearly two‐thirds qualify as “disadvantaged” firms under federal and state reporting structures. These firms include Small Business Enterprise (SBE), Disadvantaged Business Enterprise (DBE), Woman‐owned Business Enterprise (WBE) and Disabled Veteran Business Enterprise (DVBE).

Compared to the end of the 2008 calendar year, the number of contracts for consultants (which includes architects, engineers and other professional services not involved in physical construction) more than doubled from 142 to 320. The percentage of “disadvantaged” consultants, however, remained above 60%, dropping only slightly from 69% in 2008 to 64% for 2009.

Targeted Consultant Group

# of Contracts

Percentage of Participation

Small Business Enterprise (SBE)

97

30.31%

Disadvantaged Business Enterprise (DBE)

62

19.38%

Woman‐owned Business Enterprise (WBE)

45

14.06%

2

0.63%

Large Business Enterprise

114

35.62%

Total Consultants Total Consultants

320

100 0% 100.0%

Total Consultants Qualified as Disadvantaged

206

64.38 %

Disabled Veteran Business Enterprise (DVBE)

Consultant Participation Small Business Enterprise (97) Disadvantaged Business Enterprise (62) Woman‐owned Business Enterprise (45) Disabled Veteran Business Enterprise (2) Large Business Enterprise (114)

San Diego Community College District (SDCCD)

Propositions S and N 20099 Annual Report p Contract Volume Report - Consultant 6 To date, there have been more than $119 million in contracts awarded to consultants performing To date there have been more than $119 million in contracts awarded to consultants performing work on Propositions S and N projects. Of these contracts, nearly $44 million, or about 37% of the contract totals, went to underutilized or small business.

Targeted Consultant Group

Contract Volume

Percentage of Volume

$24,255,609.39

20.33%

Disadvantaged Business Enterprise (DBE)

$9,391,165.02

7.88%

Woman‐owned Business Enterprise (WBE)

$10,002,221.70

8.38%

$147,621.00

.12%

$75,516,162.40

63.29%

$119,312,779.51

100.0%

$43,796,617.11

36.71%

Small Business Enterprise (SBE)

Disabled Veteran Business Enterprise (DVBE) Large Business Enterprise

Total Contractors Total Volume Awarded to Disadvantaged Firms

Consultant Contract Volume

Small Business Enterprise Disadvantaged Business Enterprise Woman‐owned Business Enterprise Disabled Veteran Business Enterprise Large Business Enterprise

San Diego Community College District (SDCCD)

Propositions S and N 20099 Annual Report p Participation Report - Contractor 7 To date, there have been 182 individual construction contracts awarded to contracting/subcontracting To date there have been 182 individual construction contracts awarded to contracting/subcontracting firms for work related to Propositions S and N projects. Of these contracts, 45% went to firms which qualify as “disadvantaged” firms under federal and state reporting structures, an increase from 37% in 2008. These firms include Small Business Enterprise (SBE), Disadvantaged Business Enterprise (DBE), Woman‐owned Business Enterprise (WBE) and Disabled Veteran Business Enterprise (DVBE). The highest growth for any single group was for SBEs, up 6% from 2008.

Targeted Contractor Group

# of Contracts

Percentage of Participation

Small Business Enterprise (SBE)

55

30%

Disadvantaged Business Enterprise (DBE)

14

8%

Woman‐owned Business Enterprise (WBE)

10

5%

3

2%

100

55%

182

100%

82

45%

Disabled Veteran Business Enterprise (DVBE) Large Business Enterprise

Total Contractors Total Contractors Qualified as Disadvantaged

Contractor Participation p ( ) Small Business Enterprise (55) Disadvantaged Business Enterprise (14) Woman‐owned Business Enterprise (10) Disabled Veteran Business Enterprise (3) Large Business Enterprise (100)

San Diego Community College District (SDCCD)

Propositions S and N 20099 Annual Report p Contract Volume Report - Contractor 8 To date, there have been approximately $313 million in contracts awarded to contractors performing To date there have been approximately $313 million in contracts awarded to contractors performing work on Propositions S and N projects. Of these contracts, nearly $44 million, or about 14% of the contract totals, went to disadvantaged or small business. Additionally, the District now direct‐ sources contractors for jobs under $15,000, utilizing the San Diego Contracting Opportunities Center and the Black Contractors Association to identify qualified and available firms.

Targeted Contractor Group

Contract Volume

Percentage of Volume

Small Business Enterprise (SBE)

$21,874,074.03

6.99%

Disadvantaged Business Enterprise (DBE)

$11,011,733.58

3.52%

Woman‐owned Business Enterprise (WBE)

$10,339,210.16

3.30%

$407,150.00

.14%

$269,199,612.52

86.05%

$312,831,780.29

100.0%

$43,632,167.77

13.95%

Disabled Veteran Business Enterprise (DVBE) Large Business Enterprise

Total Contractors Total Volume Awarded to Disadvantaged Firms

Contractor Contract Volume Small Business Enterprise Small Business Enterprise Disadvantaged Business Enterprise Woman‐owned Business Enterprise Disabled Veteran Business Enterprise Large Business Enterprise

San Diego Community College District (SDCCD)

Propositions S and N 20099 Annual Report p Contractor Database

Agenda 9

Both the Black Contractors Consortium (BCC) and the San Diego Contracting Opportunities Center Both the Black Contractors Consortium (BCC) and the San Diego Contracting Opportunities Center (SDCOC) maintain databases listing small and/or disadvantaged contractors contacted through outreach and recruitment events. These events are also attended by various District representatives including the Vice Chancellor of Facilities Management, Construction Manager, Assistant Construction Manager, District Architect, Contract Specialist and Propositions S and N Communications Director. These events include registration activities that are used to add to and maintain a comprehensive database of contractors and others who are contacted at the times of maintain a comprehensive database of contractors and others who are contacted at the times of bids. These contractors are informed of job opportunities that pertain to their scope of work or area of specialty. The information collected includes contact name; company name; contact information to include address, phone, fax and email; and eligibility for disadvantaged business classifications.

The BCC updates its Small Business Contractor Database on a monthly basis, by date of The BCC updates its Small Business Contractor Database on a monthly basis by date of recruitment, and updates are made regularly to reflect changes in phone or address for existing contacts.

The SDCOC also maintains a database of small business contractors and vendors who may potentially have a skill or trade relevant to a Propositions S and N project. Eighty new clients were added to the database during 2009 and counseling records updated with 154 follow up counseling added to the database during 2009, and counseling records updated with 154 follow‐up counseling sessions to other existing construction clients. There were 222 administration actions were taken to support 157 additional clients. To date, the SDCOC database includes 5,964 contacts.

Both organizations are able to respond fully to requests for qualified subs and vendors from contractors looking for specialized skills or additional workers to supplement for specialized skills or additional workers to supplement their teams.

San Diego Community College District (SDCCD)

Propositions S and N 20099 Annual Report p Community Events and Contractor Outreach

Agenda 10

The Second Annual Contractors Networking and Outreach Event was held on October 2, 2009, at San Diego Mesa College. The event drew more than 350 total attendees, and included the participation of 29 of the District’s large builders; major mechanical, electrical and plumbing contractors; and other specialty trade contractors serving as exhibitors.

Evaluation forms were sent to both the attendees and exhibitors. Overwhelmingly, both groups had favorable feedback.

“I was very impressed with the visitors we had at our booth. I feel pretty confident that we will be using some of these companies. They were very professional and represented their companies very well.”

University Mechanical and Engineering Contractors, Inc.

“Thank you for your efforts in setting‐up and including us at this morning's networking event, which I feel was a complete success for all parties involved.

I know that it was specifically a successful event for us in terms of outreaching to disadvantaged and minority‐owned businesses. ” Whiting‐Turner

Targeted attendees were asked what they considered the most valuable part of the event .

Here are some responses: “Finding new opportunities for business. Sometimes it’s easy to feel stuck in the same work group. This event made it easy to reach out in ways that didn't appear desperate. The event personnel and exhibitors were very professional and were truly interested in learning about my business.”

“The opportunity to meet the bigger contractors and be exposed to the pp yp opportunities they present.”

The District , SDCOC and BCA also promoted SDCCD opportunities at regional networking events, such as the San Diego County Water Authority’s annual “Paths to Partnerships “ event and the American Subcontractors Association’s annual networking reception.. The BCA also held monthly “Chat ‘n Chew” events to promote networking between District contractors and local small business.

San Diego Community College District (SDCCD)

Propositions S and N 20099 Annual Report p Bid Notifications

Agenda 11

Both the Black Contractors Consortium (BCC) and the San Diego Contracting Opportunities Center (SDCOC) issue bid notifications to members of their databases, based on relevancy of the job to the contractor or vendor’s area of specialty. They also provide plan room services.

The SDCOC provided 479 bid notifications to active construction clients relating to 36 SDCCD bids.

The bid notices consisted of a combination of Propositions S and N and other bid notices from the Facilities Management Department as well as from the Purchasing and Contracting Services .

Additionally, actions were taken by SDCOC to assist prime contractors (Whitaker Construction Corp. , Gordon Prill San Diego, Davis Reed Construction, Barnhart Inc. and HAR Construction) bidding on District projects in finding small business contractors. These activities resulted in the distribution of 927 bid notifications of the prime’s interest to approximately 162 potential subcontractors.

The BCC issued bid notifications as well, although specific numbers were not tracked.

San Diego Community College District (SDCCD)

Propositions S and N 20099 Annual Report p Education and Technical Support Activities

Agenda 12

Technical assistance and training provided by the San Diego Contracting Opportunities Center (SDCOC) helps small businesses to prepare for and bid on District jobs. These services result in decreased contracting outlays for the District. This assistance increases the number of bidders aware of District bidding opportunities, and while the District does benefit directly from such services as these, so does the small business contracting community specifically, and the local economy in general.

From January 1 through December 15, 2009, technical assistance and related counseling was provided for the first time to 80 small business contractors. During this period, 154 follow‐up technical assistance/ counseling sessions were providing to 113 (unduplicated) small business contractors.

Workshops designed to assist small business in developing contracting skills were held on 40 separate dates, with each workshop serving the equivalent of two to three classroom hours each. In all, the dates, with each workshop serving the equivalent of two to three classroom hours each. In all, the workshops reached 1,033 attendees.

Specific workshops tailored to doing business with the SDCCD are in development.

San Diego Community College District (SDCCD)

Propositions S and N 20099 Annual Report p Bids - Overall Results 13 Project Bid

# of packages in the bid

Total # of 1st Tier Bidders

# of Disadvantaged 1st Tier Bidders

Percentage

Miramar College Classroom Buildings A & B

23

128

30

23%

Miramar Underground Fire Miramar Underground Fire Suppression Improvements

1

10

6

60%

Athletic Facility Demolition – Mesa College

1

11

8

73%

Rosa Parks Memorial Project Rosa Parks Memorial Project Mesa College

1

12

5

42%

Miramar College Area F

1

9

3

33%

Mesa Consulting

2

2

2

100%

Mesa Site Modular Building Utility Improvements

1

12

6

50%

Re‐roofing Building D‐100 Mesa College

1

9

1

11%

District Di t i t Service Center S i C t Remodel

1

16

7

44%

Library Learning Resource Center ‐ Miramar College

23

153

54

35%

Building I 400 and site Building I‐400 and site demolition – Mesa College

1

11

7

64%

Infrastructure Fire‐Utilities Mesa College

1

6

1

17%

San Diego Community College District (SDCCD)

Propositions S and N 20099 Annual Report p Bid – Award Results 14 Project/Campus Winning Bidder

Disadvantaged Business Eligibility

Contract Amount

Classroom Buildings A & B – Miramar College (Prime Contracts) FJ Willert Contracting Co.

SBE

$387,250

Bomel Construction Co. Construction Co

Not eligible Not eligible

$1 277 296 $1,277,296

RND Contractors

Not eligible

$3,300,000

K&Z Cabinet Co. , Inc.

Not eligible

$304,140

Second Tier #1

MBE, DVBE

$102,300

EMS Construction Inc. EMS Construction

Not eligible Not eligible

$1,191,000

Johnson, Barnes, & Finch, Inc.

Not eligible

$523,157

La Mesa Glass Inc.

SBE

$2,405,342

Brady Company, San Diego

Not eligible

$2,275,000

Second Tier #1

, DVBE, SBE

$45,000 $ ,

Lawrie and Company, Inc.

Not eligible

$418,000

Martin Corporation

Not eligible

$643,555

Pugliese Interior Systems, Inc.

Not eligible

$192,500

ProSpectra Contract Flooring

Not eligible

$603,630

Commercial Furnishings Inc.

SBE

$109,400

Windco Painting, Inc.

SBE

$196,000

Inland Building Construction Company, Inc.

Not eligible

$237,900

RVH Constructors

Not eligible

$60,000

Contract Décor Inc.

SBE

$114,500

Inland Building Construction Inc.

Not eligible

$321,000

San Diego Community College District (SDCCD)

Propositions S and N 20099 Annual Report p Bid – Award Results 15 Project/Campus Winning Bidder

Disadvantaged Business Eligibility

Contract Amount

Classroom Buildings A & B – Miramar College (Prime Contracts) ‐ continued JPI

Not eligible

$194,500

Advance Plumbing Company Advance Plumbing Company

Not eligible Not eligible

$632 700 $632,700

Alpha Mechanical, Heating & A/C, Inc.

Not eligible

$2,793,000

Gould Electric

Not eligible

$2,499,000

Removal of Underground Storage Tank and Installation of Aboveground Storage Tank – Mesa College and Miramar College Angus Asphalt, Inc.

SBE

$133,265

Underground Fire Suppression System Improvements – Miramar College Atlas‐Allied Inc.

SBE

Second Tier #1 – Haitbrink Asphalt

SBE

Second Tier #2 – Vet Source

SBE

$316,200

Re‐Roof of Building “1” – South Wing – Educational Cultural Complex (ECC) Roof Construction Inc. Second Tier – Jan’s Asbestos

SBE

$72,094

SBE

Athletic Facility Demolition – Mesa College CW Wilson Corporation

DBE

$94,720

Building I‐400 and Site Demolition – Mesa College AMPCO Contracting

$292,000

S Second Tier d Ti #1 – #1 ACME Safety & Supply ACME S f &S l

SBE/WBE/DBE

$4 000 $4,000

Second Tier #2 – Par & Sons, Inc.

DVBE

$8,000

San Diego Community College District (SDCCD)

Propositions S and N 20099 Annual Report p Bid – Award Results 16 Project/Campus / Winning Bidder

Disadvantaged Business Eligibility

Contract Amount

Library Learning Resource Center – Miramar College October 23, 2009 Whillock Contracting Inc.

Not eligible

$317, 654

Tidwell Concrete Construction Concrete Construction

Not eligible Not eligible

$1 872 000 $1,872,000

Blazing Industrial

Not eligible

$3,898.363

Lozano Caseworks, Inc.

DBE

Best Contracting Services

Not eligible

$1,072,620 $328,449

Soltek Pacific Construction

Not eligible

$ $350,000

Lawrie and Company, Inc.

Not eligible

$1,867,202

Nevell Group

Not eligible

$1,024,175

Continental

SBE

$357,999

Advanced Acoustics

Not eligible g

$374,670 $ ,

ProSpectra Contract Flooring

Not eligible

$711,711

MC Painting

WBE/SBE

$168,880

ISEC

Not eligible

$184,000

Inland Building Construction

Not eligible

$161,800 $28 400 $28,400 $375,800

Herk Edwards

Not eligible

$104,572

JPI

Not eligible

$191,000

Peltzer Plumbing, Inc.

Not eligible

$773,318

Interstate Plumbing

Not eligible

$2,328,300

Southland Electric

Not eligible

$1,970,000

Best Maintenance

MBE/WBE/SBE

$277,885

$114,900

San Diego Community College District (SDCCD)

Propositions S and N 20099 Annual Report p Bid – Award Results 17

Project/Campus Winning Bidder

Disadvantaged Business Eligibility

Contract Amount

Athletic Facility Demolition – Mesa College CW Wilson Corporation

DBE

$94,720

Site Modular Building Utility Improvements – Mesa College 3D Enterprises

SBE

$587,000

Reroof Building D‐100 – Mesa College Commercial and Industrial Roofing Co., Inc.

SBE, DVBE

$77,301

Athletic Facility Improvements – Mesa College Byrom Davey, Inc.

Not eligible

$2,631,541

Precast for Business & Humanities Buildings – City College (Design Build RFP) Core Slab Structures Second Tier Sub – SoCal Logistics

$5,144,000 DVBE

$250,000

Declined to state

$839,600

District Services Center Remodel 3D Construction, Inc. Second Tier Sub – Cyber Prof. Solutions Second Tier Sub Cyber Prof. Solutions

MBE

No pricing No pricing submitted

Rpsa Parks Memorial – Mesa College Fordyce Construction

SBE

$131,994.00

Infrastructure/Fire Utilities – Mesa College Palm Engineering Construction Company Second Tier Sub – Jesmar

$168,000 DBE

No pricing submitted

San Diego Community College District (SDCCD)

Propositions S and N 20099 Annual Report p APPENDIX - Definitions 18 Disabled Veteran Business (DVBE) The Disabled Veteran Business Enterprise (DVBE) Participation Program was established to acknowledge disabled veterans for their service and to further DVBE participation in state contracting, promote competition and encourage greater economic opportunity.

The state of established a DVBE participation goal of at least three percent. The goal applies to the total contract dollars expended each year by an awarding department Each state agency establishes total contract dollars expended each year by an awarding department.

Each state agency establishes their own method for attaining the goal and they have the discretion to include the program goal within individual contracts. Every year, state agencies must also report to the governor and the legislature their total DVBE contracting participation.

Reference: Department of General Services http://www.pd.dgs.ca.gov/dvbe/default.htm Disadvantaged Business Enterprise (DBE) In order for a business to be considered a DBE, it must meet the following general guidelines: • The firm must be at least 51% owned by one or more socially and economically disadvantaged individuals.

• The firm must be an independent business, and one or more of the socially and economically disadvantaged owners must control its management and daily operations disadvantaged owners must control its management and daily operations.

• Only existing for‐profit “Small Business Concerns,” as defined by the Small Business Act and Small Business Administration (SBA) regulations may be certified.

• DBE applicants are first subject to the applicable small business size standards of the SB. Second, the average annual gross receipts for the firm (including its affiliates) over the previous three fiscal years must not exceed U.S. D.O.T.’s cap of $20.41 million.

• The Personal Net worth (PNW) of each socially and economically disadvantaged owner must not The Personal Net orth (PNW) of each sociall and economicall disad antaged o ner m st not exceed $750,000, excluding the individual’s ownership interest in the applicant firm and the equity in his/her primary residence.

Socially and economically disadvantaged individual means any individual who is a citizen of the United States (or lawfully admitted permanent resident) and who is a member of the following g p groups: Black American, Hispanic American, Native American, Asian‐Pacific American, Subcontinent , p , , , Asian American, or Women, or any individual found to be socially and economically disadvantaged on a case‐by‐case basis by a certifying agency pursuant to the standards of the U.S. DOT 49 CFR Part 26.

Reference: California Department of Transportation http://www.dot.ca.gov/hq/bep/downloads/Word/Application_for_Regular_DBEs_2.22.08.doc

San Diego Community College District (SDCCD)

Propositions S and N 20099 Annual Report p APPENDIX - Definitions 19 Equal Employment Opportunity (EEO) The term Equal Employment Opportunity was created by President Lyndon B. Johnson when he signed Executive Order 11246, created to prohibit federal contractors from discriminating against employees on the basis of race, sex, creed, religion, color, or national origin.

Small Business Enterprise (SBE) In order to be considered a “small business” as determined by the State of California, businesses y , must meet these eligibility requirements: Must be independently owned and operated; Cannot be dominant in its field of operation; Must have its principal office located in California; Must have its owners (or officers in the case of a corporation) domiciled in California; and Together with its affiliates, be either: A business with 100 or fewer employees and an average annual gross receipts of $12 million or less • A business with 100 or fewer employees and an average annual gross receipts of $12 million or less (over the previous three tax years), or • A manufacturer with 100 or fewer employees.

Reference: California Department of General Services http://www.pd.dgs.ca.gov/smbus/sbcert.htm Women Business Enterprise (WBE) A WBE is a small business owned and controlled by one or more women. Owned and controlled ll b d d ll d b d d ll d means that at least 51 percent of the small business concern is owned by one or more women; and whose management and daily business operations are controlled by one or more women who own it.

Reference: California Department of Transportation http://www.dot.ca.gov/hq/bep/downloads/Word/SMBE_Cert_App.doc