Southern California Rental Housing Association Rental Advisor

November 2019

2019 Mark of Excellence Awards

25 Anniversary th

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CONTENTS Industry Voices

NOVEMBER 2019

7 Connecting in A World

That Is Communicating

Lucinda Lilley, FBS Property, AMO Business Operations

23 Gerry Ranglas Spotlight

Industry Achievement Award Member Spotlight

31 Operating Rentals in A State of Emergency Alan Pentico, CAE, SCRHA Emergency Resources

In Every Issue 3 4 11 15 46

President’s Message Executive Director’s Message Regional Legislative Update Capitol News Travel Program

21 Creating Goodwill Norman Cullen Tenant Retention

29 Protect Yourself After A Fire Sean Scott Disaster Recovery

34 Mark of Excellence Award Winners SCRHA Member Spotlight

Use A Member First

51 Business Directory: Property Management Companies 53 Business Directory: Supplier Members Search the Online Business Directory at socalrha.org.

2019 OFFICERS

President Scott Cook, CPM, SVN Asset Advisory Group President Elect Lucinda Lilley CPM, GRI, FBS Property Management, AMO Vice President Robin Duma, CAM Secretary Nichole M Lawhon CAM, NALP, Apartments.com Treasurer Kendra Bork, ARM, Cambridge Management Group, Inc. Legislative Chair John Modlin, Independent Owner Immediate Past President Christian Davis, JPI

2019 DIRECTORS

Aiesha Blevins, Alliance Residential Melissa Deen, Sunrise Management Company AMO Mark Feinberg, Heinz & Feinberg Todd Henderson, Independent Owner Shannon Kelly, Independent Owner Jay Lopeman, CAS, BG MultiFamily Gail Miller, CPM, Lincoln Military Housing Athan Ranglas, R & V Management Abigail Rex, CPM, ARM, American Asset Management Kurt Sullivan CSM, Douglas Allred Company

HONORARY LIFE ADVISOR G. Wesley Harker

Rental Advisor

MAGAZINE STAFF Publisher Alan Pentico, CAE, Executive Director Managing Editor Olivia Galvez, Director of Operations Editor Lindsey Lee, Marketing Coordinator Design & Layout Marc Shanahan EDITORIAL ADVISORY BOARD Melissa De Marco, FBS Property, AMO-Chair Melissa Deen, Sunrise Management Company, AMO-Vice Chair Norman Cullen, CULTR 1, LP Sarah Hoverson, Livable Abbey Schneeloch, Stonewall Properties Inc. Etta Smith, Generation Contracting & Emergency Services, Inc. Karen Trapane, Forensic Analytical Consulting Services (FACS) DeAnna Wilson, Conversion Logix ASSOCIATION STAFF Alan Pentico, CAE Executive Director apentico@socalrha.org 858.278.8070

Olivia Galvez Director of Business Operations/Operational Advice ogalvez@socalrha.org 858.751.2217 Molly Kirkland Director of Public Affairs/Operational Advice mkirkland@socalrha.org 858.751.2200 Mike Nagy Public Affairs Manager mnagy@socalrha.org 858.751.2214 Kim Zebroski Member & Administrative Assistant kzebroski@socalrha.org 858.751.2220 Lindsey Lee Marketing Coordinator llee@socalrha.org 858.751.2218 Tanya Sprague Membership Development Specialist tsprague@socalrha.org 858.751.2208

Southern California Rental Housing Association Rental Advisor Magazine is published by the San Diego Multi-Housing Corporation (SDMHC) a wholly owned subsidiary of the Southern California Rental Housing Association (SCRHA). The magazine is published monthly and is provided to Southern California Rental Housing Association members only. The views expressed in these articles are the authors's and do not necessarily represent those of the Southern California Rental Housing Association or SDMHC. All rights reserved. Materials may not be reproduced or translated without prior written permission by the publisher. Contact the Southern California Rental Housing Association at 858.278.8070 or visit socalrha.org for more information.

Our Address

Southern California Rental Housing Association 5675 Ruffin Road, Suite 310, San Diego, CA 92123 San Diego Office: 858.278.8070 Toll Free: 888.762.7313 Fax: 888.871.5229 socalrha.org

Advertising - We do not guarantee or endorse the products or services of any of the advertisers, but we would like to assist both readers and advertisers in maintaining a continued vote of confidence and respect for one another. Information provided in the advertisements are the sole responsibility of the advertiser. For concerns please contact the advertiser directly.

CONTRIBUTE: Educational articles in Rental Advisor Magazine must be between 500-800 words, include a byline of the author, and a final paragraph with contact information. Deadline is the 10th of the month before publication. Submit to publications@socalrha.org.

ADVERTISE: Contact the Association at 858-278-8070 or email info@socalrha.org for advertising information, including rates, production specifications, and print deadlines.

Scott Cook

2019 President Southern California Rental Housing Association

A

re you prepared for 2020? Do you know the new laws regarding Just Cause, caps on rent increases, and Source of Income Discrimination? Do you know these laws take effect January 1, 2020? Now is your opportunity to get prepared if you are not. It is imperative that all rental property managers and owners comply with the new laws. All owners and managers must change their policies accordingly because they are jeopardizing their investment if they do not. These new laws also will affect Supplier Members because the laws will affect how managers and owners operate their properties.

The impacts of these new laws will ripple through the rental housing industry. It’s more straws on the camel’s back; unfortunately, the added weight of these laws will force some managers and owners out of the industry. But, many others will remain as they learn to adapt and understand the importance of providing a critical service to many Californians.

These laws will be a real big pain for many of us, but when life gives you lemons, let’s make lemonade!

With adversity, comes opportunity.

We learn and grow accustomed to such changes.

We operate in a state where our elected officials create short-sighted regulations that make it more difficult for Californians to find housing. We must convince our elected representatives that our industry provides the most affordable form of housing. Like past challenges, we always find ways to overcome new challenges. SCRHA members already have a strong advantage over many rental owners, managers, and industry professionals who are not SCRHA members.

The SCRHA has held multiple classes on AB 1482 and more classes have been added to the schedule. The classes are sold out because members are reading about new laws in SCRHA communications. The SCRHA will modify its rental forms and implement other measures to help members comply with the new laws.

Yes, it is frustrating that we need to comply with more burdensome regulations, but remember all industries undergo change. No industry is immune from government disruptions, especially in California. The fight is far from over. There are groups still advocating for more onerous laws because they believe AB 1482 does not do enough to protect tenants.

Here’s another challenge and an opportunity for all of us. Let’s make sure our elected officials don’t impose more burdensome and onerous regulations on housing. We cannot rely on other industries to protect ours. Everyone in the rental housing industry must step up and defend it. We need members to donate to the SCRHA Political Action Committee, volunteer in SCRHA activities, sign up for its communications and attend SCRHA classes and events. Importantly, support the SCRHA by doing business with other members.

Do you know a property or business that is not an SCRHA member? Tell them why they need join the SCRHA today! Be an advocate for rental housing and communicate often with your elected officials. Let’s make lemonade from those lemons.

AB 1482 should not be a surprise to SCRHA members because the Association has been telling members about bills like AB 1482 since the start of the session.

November 2019 socalrha.org | 3

Alan Pentico, CAE

Executive Director Southern California Rental Housing Association

S

o... read any good new stories lately?

Well neither have I, but we can’t allow the news from Sacramento or Washington to dampen our spirits. We must be more determined and more focused to ensure we fare better next year. Despite passage of AB 1482, we were successful in defeating many other bills that would have dire consequences for our industry.

The Southern California Rental Housing Association (SCRHA) will remain your primary resource for the rental housing industry providing its members the products, services, and training SCRHA members need to stay competitive to overcome new challenges.

From now to 2020 and beyond, the Association will continue to update its rental forms to keep members compliant with local and state laws. There will be more white papers addressing landlord/tenant issues added to its library. There will be more industry surveys like the Fall 2019 Vacancy and Rental Rate survey for the San Diego Region in the December 2019 Rental Advisor Magazine. We will release more products and services in the future. The SCRHA recently launched a news blog this month. The blog features news articles, videos and other information relevant to the SCRHA and rental housing.

There will be other publications like the SCRHA Business Directory released in January 2020. Supplier Members: do not miss the opportunity to advertise in the Business Directory, previously known as the Buyer’s Guide. The SCRHA Business Directory is the resource most widely used by SCRHA members looking for products or services for their rental properties. Use an SCRHA member first if you need a product or service.

For SCRHA members in Riverside, our Riverside

Quarterly Conference will be in Temecula on November 19. The conference will have a Fair Housing Seminar, Legislative Update, and an Industry Mixer – Visit the Events Calendar on the SCRHA website at http://socalrha.org to register or call the office at (858) 278-8070 for more information.

Thank you for being an SCRHA member. You sell out our classes and seminars, and events like the 100th Birthday Celebration, Golf Classic, Apartment Perspective 2020 and most recently the Mark of Excellence Awards – I can’t thank you enough for your support. Thank you Mark of Excellence Title Sponsor Dexcore Restoration and to our many other sponsors. Congratulations to all Mark of Excellence award winners and nominees and thank you to all attendees who came out to show their support.

Congratulations to this year’s Industry Achievement Award Winner, Gerry Ranglas. All winners and nominees embody excellence within the rental housing industry.

You invest in the SCRHA every time you attend an activity or event, sponsor or advertise, volunteer, and continue being an SCRHA member. Your investment guarantees our continued success while enabling us to develop the products and services you need to maintain your success and being your advocate in rental housing matters. Your support helps us expand our services. Tell your clients, colleagues and suppliers who are not members about the SCRHA – their membership will help us achieve more.

We will continue organizing more classes on AB 1482.

We hope to see you at the SCRHA Holiday Party on December 6. Come and meet fellow SCRHA members and Board of Directors, and elected officials. We will have plenty of food and drink as we celebrate the holidays and look forward to 2020.

Thank you for your membership and support.

4 | Southern California Rental Housing Association Rental Advisor November 2019

November 2019 socalrha.org | 5

Riverside Quarter-Day Conference Legislative Update and Fair Housing Class

Join us for our Quarter-Day Conference to better understand Fair Housing and new state laws.

Legislative Update | 3:00 p.m.

The Legislative Update includes an overview of all the legislation we lobbied for and against this year. We will also cover the bills signed into law, including AB 1482, and the potential impacts that these bills will have on our industry.

Fair Housing with Patti Widget, Fast Evict | 3:30 p.m.

• Being familiar with the state and federal laws • Recognizing your liabilities • Following prudent leasing procedures from rental criteria, marketing, & screening, to denial or move-in • Establishing and enforcing community policies • Disabilities and understanding what a disability is and determining what accommodations /modifications are reasonable • Specialized issues including medical marijuana, hoarding, live-in caregivers, motorized scooters and ESAs

November 19, 2019 3:00 p.m. Legislative Update Ronald H. Roberts Temecula Public Library 30600 Pauba Road, Community Room A Temecula, CA 92592 3:30 p.m. Fair Housing Ronald H. Roberts Temecula Public Library 30600 Pauba Road, Community Room A Temecula, CA 92592 4:45 p.m. Association Mixer Killarney’s Restaurant & Irish Pub Temecula, CA 92592 Legislative Update & Fair Housing Class: $30 SCRHA Association Mixer: No Host Event

SCRHA Association Mixer | 4:45 p.m.

Meet rental housing managers, owners, and industry suppliers. Invite your clients, industry friends, and colleagues to join us for this NO HOST event.

Register at socalrha.org 6 | Southern California Rental Housing Association Rental Advisor November 2019

© Thodonal | Dreamstime.com

Connecting in A World

That Is Communicating Property Management is a demanding career. In our day, we juggle many tasks, make numerous decisions, and communicate with many people: owners of property, residents, suppliers. Sometimes our communication is successful... sometimes it is not. I wonder why?

Communication is defined as “the imparting or exchanging of information or news.” Wow. That sounds dry. But I suppose if your intent is simply to spew data hoping that it will stick, that definition will work.

What if you want to do something different? What if you want to use communication to make a difference…to hear rather than just talk…to exchange ideas rather than try to be right…..

to CONNECT with others for the purpose of working toward common goals and improve your results in any given area? It is possible!

We need to be able to communicate and connect with people to accomplish the goal at hand In our world today, success is becoming increasingly dependent on collaboration. To collaborate, we must learn to connect with people. All of our knowledge, skills, and talent, won’t help us become the true leaders we are unless we know how to connect with others. It doesn’t matter who you are – Leasing Agent,

By Lucinda Lilley, FBS Property, AMO

Administrative Assistant, Property Manager, Maintenance Tech, Regional Vice President- you can improve your results by improving your ability to connect and influence people in an ethical way.

In a new world with tons of AI, we still need people. It is impossible to be totally self sufficient at this time in our lives. We need to be able to communicate and connect with people to accomplish the goal at hand – whether immediate or long term.

What is the goal of the leasing call? To make an appointment.

How do you do that? By connecting with the caller to learn of their wants and needs. By connecting with the caller to share your enthusiasm to help them find November 2019 socalrha.org | 7

their home. By connecting with the caller to create a relationship that ultimately will serve in their choosing YOU. By connecting with the caller to lead them – to influence them.

What is the goal of the visit from the irate resident? To calm them down! No, but seriously, what is the goal? The goal is to listen to and understand what has happened to upset the visitor.

The goal is not to simply put up defenses and make excuses for whatever is troubling the customer. The goal is to connect in such a way that he or she knows that they can trust you, that you care about them, and that you can help them. By connecting with the visitor, you lead and influence them to aid you in the resolution of the matter.

What is the goal of the Employee

Improvement Plan? To connect with the employee in an effort to lead and influence and assist them in their self awareness and growth. It is not a time to TELL, rather than to ask the right questions. The answer is within each of us. Taking the time to help another determine their goals and growth is all about connection through communication.

Communication within our organizations is vital to success – personal and company. The internal communication among teams says a lot about the company. If poor communication persists, the teams become unfocused and uncentered. With no transparency and clearly communicated goals, employees feel disenfranchised and uncertain of the purpose of the organization.

Some successful tools to prevent this from happening are to assure

a strong onboarding process, check in with team members in the organization frequently, discuss the vision of the company openly and often, listen to concerns, complaints, and praises of our teams with the intent to hear and learn and exchange ideas.

As Dr. John C. Maxwell discusses in his book, “Everyone Communicates, Few Connect”, he relates that great communicators take the time and expend the energy to connect with their audiences – whether it be an audience of one or of thousands.

They realize that connecting is all about others and work hard to connect on common ground. Great communication and connection is an opportunity to inspire others.

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10 | Southern California Rental Housing Association Rental Advisor November 2019

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REGIONAL

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LEGISLATIVEUPDATE

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Carlsbad to hold hearing on Water and Sewer Rates

The Carlsbad Municipal Water District Board of Directors will hold a hearing on November 19 to decide if it will accept a water and sewer rate increase for its customers. Carlsbad Municipal Water District is the largest among three water agencies that provide service in the City of Carlsbad.

In October, the Carlsbad City Council, which acts as the water agency’s Board of Directors, listened to Cost of Service Study recommendations. The study recommended a slight increase in water and wastewater rates for 2020 and 2021.

The city mailed notices to all municipal water district customers informing them of the November 19 hearing. The notices also give district customers the opportunity to protest the proposed rate increase. The water district board cannot approve the increase if 50 or more percent of customers send letters to protest the increase.

If the rate is not contested, the water rates would increase 2 percent for most residential customers.

For example, Water Usage Charge rate for Tier 1 multifamily would remain at $3.85/unit in 2020 and increase to $3.95/unit in 2021. The Fixed Rate

Delivery Charge for Potable Water would increase from $145.58 to $147.45 in 2020 and to $150.40 in 2021 for properties with a 2-inch water meter.

The study also recommended an increase in the wastewater rate of 3 percent in 2020 and another 3 percent in 2021. Wastewater rates for multifamily properties would increase from $3.29/unit to $3.38/unit in 2020 and to $3.48/unit in 2021. The increased rates are to help pay for increased costs of maintaining, adding or repairing the water district’s infrastructure. The rates take effect January 1, 2020.

Customers can access the mailed notice on the Carlsbad Water Utilities’ webpage at https://www.carlsbadca.gov/services/depts/pw/ utils/water/default.asp,

Santa Fe Irrigation District will consider rate increase in January

The Santa Fe Irrigation District (SFID) Board of Directors voted to have a final hearing on a new water rate structure for its customers. The SFID Board will vote on the proposal in January 2020. If the policy is adopted, there will be a new five-tier rate structure accompanied with three percent water rate increase for most district customers.

November 2019 socalrha.org | 11

The SFID presently has a four-tiered rate structure for single-family residential based on meter size and usage tiers. Last September, the board of directors discussed proposed five options for the new rate structure including a ‘universal option’ where all district customers pay the same rate per unit of water. The Board believed the five-tier proposal was the most functional and equitable of the proposals.

of one to three percent, but some other Tier 1 customers depending on their geographical location could see a rate increase up to 7 percent. SFID Customers can view the entire proposed water rate structure on the Santa Fe Irrigation District website at www.sfidwater.org.

The proposed rate structure recommends SFID customers’ pay a bi-monthly fixed charge and a volumetric rate depending on their usage. The fixed charge based on meter size would be decreased to offset water usage. The option includes a rate increase of 3 percent, but some customers will not see the increase in the first year.

Cathedral City held several public forums in October to get input from city residents on what to do with short-term vacation rentals. The city’s short-term vacation rental task force presided over a series of forums to get comments from residents.

For example, customers using 10 or less units of water every two-month billing cycle would belong under Tier 1; customers that use 11-32 units during the same cycle would belong to Tier 2. SFID staff says 55 percent of SFID customers with a ¾-inch water meter would fall under Tier 1. Beginning January 2020, most Tier 1 customers will see a rate increase

Cathedral City holding forums over Short-Term Vacation Rentals

Residents who attended expressed a wide range of ideas on what the City should do with short-term vacation rentals. Comments ranged from a total ban on all vacation rentals in the city, adopt more regulations and stricter enforcement on vacations rentals, or keep the rules as is.

Cathedral City adopted a moratorium on vacation rental applying for permits last summer. However,

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the city still accepts applications from rentals that have permission from their Homeowners Association (HOA) and the moratorium does not affect rentals already permitted with the city. The moratorium was in response to residents’ complaints about noise, trash, parking problems generated by problem vacation rentals; they contend the current ordinance is not doing enough to stop problem rentals.

On July 24, Cathedral City’s City Council adopted the moratorium which will remain in effect until the city amends its existing ordinance. The City Council established a task force in charge of reviewing and making new policy recommendations to the City Council. The task force eventually will provide policy recommendations to the City Council for adoption.

The city first established its vacation rental ordinance in November 2016, and it has been amended several times since then. Among the regulations in the ordinance, vacation rentals are required to have permission from its HOA and comply with the HOA’s Covenants, Conditions and Restrictions (CC&Rs). Rental operators must pay an annual $415 licensing fee and 12 percent Transient Occupancy Tax (TOT) to the city. The rentals must pass an annual health and fire safety inspection

by the city. Property management companies operating the short-term vacation rentals must obtain a Business License. Buildings with five or more dwellings may not apply for the permit.

Operators must provide brochures to visitors advising them on good neighbor conduct. The ordinance limits the number of occupants that can stay in the rental based on the number of bedrooms.

Vacation rental operators are required to notify all residents within 100 feet about the rental and make available a 24-hour call number to residents so they can report complaints. Operators that fail to respond or comply with filed complaints can face fines up to $500 per occurrence; operators must respond to complaints within 45 minutes of when the complaint was made. Operators caught violating the ordinance can face heavy fines. Operators can face a fine up to $5000 fine each time for operating an unlicensed rental.

The task force has not said when it will have its recommendations ready or when it will forward them to the City Council. Members can visit Cathedral City’s short-term vacation rental webpage for details at www.cathedralcity.gov.

November 2019 socalrha.org | 13

San Marcos launches new App to report concerns, issues

City of San Marcos in October launched a new app enabling city residents and others to report issues happening around the city. The app will allow users to report graffiti, city facilities in need of maintenance, trash, and stormwater runoff.

The app uses the user’s phone GPS to help city workers identify the location of where the report was taken. The app shows the progress of the issue after it has been reported. The user will be notified when the issue has been completed. Users are still asked to dial 9-1-1 if the issue is an emergency. Users can download Apple and Android versions of the app at https://www.san-marcos.net/live/online-services/ report-a-concern/san-marcos-city-app.

City of Menifee increase fines, crackdown on Illegal Dumping

The City of Menifee last month initiated a new program to stop illegal dumping in the city. The program is in response to increased occurrences of illegal dumping in the city. According to city officials, the city hauled almost 7,300 cubic yards of trash

from city streets including appliances, furniture and household products so far this year.

The city’s Code Enforcement Division is enforcing the program. The Division creates a new Community Action Team that will partner with city residents who will help monitor and report dumping incidents.

The city council also increased fines and penalties for those caught dumping trash and other items on city streets and right of ways. Violators face a $1000 fine for the first offense, $1,500 for the second offense and $3000 for the third offense. Code Enforcement also will have the authority to impound vehicles used in dumping incidents.

Menifee’s Public Works Department is making plans to install a network of cameras with license plate reading software around the city to monitor possible dumping sites. Residents can contact Menifee’s Code Enforcement Division for more details at https:// www.cityofmenifee.us/.

14 | Southern California Rental Housing Association Rental Advisor November 2019

California

CAPITOL NEWS

By: Pat Moran with Aaron Read & Associates, SCRHA's State Lobbying Firm Well it took a while for the Governor to get around to signing AB 1482, but, as expected he did sign it. AB 1482 will place an annual cap on rent and implement a statewide “just cause” eviction process. The signing of AB 1482, dubbed the Tenant Protection Act (TPA), marks one of the most significant policy changes for the rental housing market in decades.

AB 1482 caps annual rent increases to 5% plus CPI and applies “just cause” eviction policy statewide.

The bill takes effect January 1, 2020 and sunsets on January 1, 2030.

California is the third state to have passed a significant expansion of renter protections this year.

Oregon approved a statewide rent cap of 7% a year plus inflation, but unlike California, its law won’t expire in 10 years. New York legislators boosted existing rent controls in New York City and allowed other communities in the state to implement the policy. Ironically, the law’s signing also comes less than a year after California voters decisively rejected a proposition that would have allowed cities and counties to impose stricter rent controls in their communities. Newsom, who opposed that initiative,

subsequently called on lawmakers to pass measures that would provide some stability for tenants.

By signing the bill, the Governor hopes to avoid future ballot initiatives or legislative fights surrounding the issue, however, that seems niave considering the Los Angeles-based AIDS Healthcare Foundation is currently collecting signatures for a measure to appear on the November 2020 statewide ballot that would, among other things, limit how much a landlord could increase rents when a new tenant moves in — something now prohibited under state law. Michael Weinstein, the foundation’s president, opposed the rent cap legislation because he believed its protections were inadequate.

The Governor signed the bill in Oakland to kick off a statewide housing affordability tour, during which he made stops in Los Angeles and San Diego to sign housing production measures.

There are a number of exceptions to the law’s new rules. The rent cap will not apply to apartments built within the last 15-years or single-family home November 2019 socalrha.org | 15

rentals unless they’re owned by corporations or other institutional investors. Limits on rent increases will not change for those currently living in rentcontrolled apartments. But the new rules extend protections for renters living in newer complexes in cities with rent control. In Los Angeles, for instance, rent control limits increases to about 3% or 4% per year for those living in apartments built before October 1978. Tenants in buildings constructed between that time and 2005 will see any increases to their rent capped under the new law.

responsible for providing the appropriate figures.)

• You will be able to increase rent up to two times a year, but you are still limited to the annual cap.

• If you increased rent between March 15, 2019 and January 1, 2020, and the amount is over the allowable increase, you will have to adjust your rent back. The applicable rent on January 1, 2020, shall be the rent as of March 15, 2019, plus the maximum permissible increase. o Note: You are not liable to a tenant for any corresponding over-payment.

Here are some basics you need to know: • Rent increases in any 12-month period will be limited to 5% plus the change in inflation from April 1 of the prior year to April 1 of the current year, as measured by the Consumer Price Index (CPI) for the area in which the property is located.

o For the San Diego Region, for example, we believe this will be 2.2%. (We are working to clarify this figure with the State as San Diego & Riverside region reports are provided every other month for odd months by the Bureau of Labor Statistics. Imperial County will use the California Index as provided by the Department of Industrial Relations. It is our hope that the Department of Housing & Community Development will become

• Vacancy Decontrol remains intact. You will be able to reset your rents to market rate upon all original tenants vacating.

• The bill is set to sunset in 10 years.

• Just Cause termination will be implemented statewide and kick in at 12 months of tenancy if all tenants have occupied the unit for 12 months or more.

o If there has been changes in occupancy, then Just Cause takes effect at 24 months.

• Just Cause applies to month-to-month tenancies and fixed-term lease renewals.

• At-Fault terminations include, but are not limited to, non-payment of rent, lease violations, criminal activity.

• No-Fault terminations are defined as owner movein, withdrawal from rental market, a habitability order from a government agency, and intent to demolish or substantially remodel.

o Substantially remodel is defined as: the replacement or substantial modification of any structural, electrical, plumbing, or mechanical system that requires a permit from a governmental agency, or the abatement of hazardous materials, including lead-based paint, mold, or asbestos, in accordance with applicable federal, state, and local laws, that cannot be reasonably accomplished in a safe manner with the tenant in place and that requires the tenant to vacate the residential real property for at least 30 days. Cosmetic improvements alone, including painting, decorating, and minor repairs, or other work that can be performed safely without having the residential real property vacated, do not qualify as substantial rehabilitation.

• No-Fault terminations will trigger a relocation payment of one-month's rent, regardless of the tenant's income. The last month's rent may also be waived.

• Specific language and disclosures are required for

16 | Southern California Rental Housing Association Rental Advisor November 2019

exempt properties and when terminating tenancy.

SCRHA will be updating its forms accordingly.

Exemptions • Single-Family Homes and Condos

o This does not apply if they are owned by a Real Estate Investment Trust (REIT), Corporation or LLC where one of the owners is a Corporation.

• Owner-occupied duplexes • Deed Restricted Housing • Housing built within the last 15 years (determined

by Certificate of Occupancy date) • Housing subject to a local Rent Control ordinance (Local Ordinance & Costa-Hawkins apply. I.e. Palm Springs) • Dormitories • *Owner-occupied properties where no more than 2 bedrooms are rented are excluded from the Just Cause provisions. This includes Granny Flats (Accessory/Junior units).

• *Jurisdictions like the City of San Diego, who already had an ordinance in place before Sept. 1, 2019, are not subject to the Just Cause provisions.

(Please note that there are efforts starting at the City to make its ordinance more restrictive.)

These are the highlights of the new law. As with any new law, there are many more details and SCRHA is creating resources to address all the finer points of the law. We thank you again for your grassroots efforts to stop this flawed legislation.

In addition to AB 1482, the Governor signed the following measures to protect tenants against discrimination and eviction:

SB 329 by Senator Holly Mitchell (D-Los Angeles) prohibits landlords from discriminating against tenants who rely upon housing assistance paid directly to landlords, such as a Section 8 voucher, to help them pay rent.

SB 222 by Senator Jerry Hill (D-San Mateo)

underscores that housing discrimination on account of military or veteran status is unlawful in California by explicitly stating so within the Fair Employment and Housing Act (FEHA). In addition, by defining a Veterans Affairs Supportive Housing (VASH) voucher as a source of income for purposes of FEHA, the bill prohibits landlords from discriminating against a tenant on the basis that the tenant pays part or all of

the rent using a VASH voucher.

AB 1110 by Assemblymember Laura Friedman

(D-Glendale) requires landlords to give 90 days’ notice to a tenant before imposing rent increases of more than 10 percent.

AB 1399 by Assemblymember Richard Bloom (D-Santa Monica) closes a loophole in the Ellis Act wherein landlords evict all the tenants from rentstabilized units in a property, claiming they are leaving the rental market, when they have no plans for the property and are actually trying to raise rent in the stabilized units. The bill clarifies that once any unit is returned to the rental market, the entire property is considered back on the rental market.

SB 644 by Senator Steven Glazer (D-Orinda)

lowers the amount that a landlord can charge service members for a security deposit on residential rental housing.

AB 1487 by Assemblymember David Chiu (D-San Francisco) establishes the Bay Area Housing Finance Authority, which will increase affordable housing by providing for enhanced funding and technical assistance at a regional level for new affordable housing production, affordable housing preservation, and tenant protection.

MEMBERSHIP REFERRAL PROGRAM Do you know someone who owns or manages a rental property? Do you know a company that provides products and services to the rental housing industry?

Refer them to the Association to earn a $20 cash bonus when they join!

Email membership@socalrha.org for details.

November 2019 socalrha.org | 17

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As a member of Southern California Rental Housing Association and the National Apartment Association (NAA), you have access to special discounts on the products and services provided through the NAA Open Door Program. Visit bit.ly/naasavings for details.

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Our experts have created an entire library of white papers to help you navigate the complex issues facing rental owners and property managers.

Log in to your account to read one of our indepth white papers.

With more than 60 white papers available online, you can access the information you need at your convenience. bit.ly/SCRHAwhitepapers

Creating Goodwill:

Ideas for Resident Retention

By Norman Cullen

With the recent passage and signing by the As you are aware in your daily life, state and Governor of AB1482 and headlines about the high local governments continue to increase taxes and costs of rental housing how are you dealing with regulations upon all of us. your tenants?

Elections are coming up, please inform yourself before During the Holiday Season, we like to share voting on how each candidate, bond, and proposition will affect you and the housing supply. holiday cheer with our residents.

For the past 26 years, we have given each of our residents a can of Danish Cookies ($3.78 at Costco), a holiday card, and a $25 Vons Gift Card.

This year, our note will say:

We know that you have a choice in your living arrangements, and we appreciate your tenancy.

Enclosed please find a $25 Vons Gift Card to help you with your Holiday cheer.

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Norman Cullen is a 30+ year member of the Association and frequent attendee of our monthly seminars. His biggest advice to his fellow members is: to use the Association's rental forms and InfoLink Screening Services, Stay informed and attend the monthly seminars, contribute to the Political Action Fund, and treat your tenants as you hope your kids would be treated.

November 2019 socalrha.org | 21

Gerry Ranglas Industry Achievement Award

When did you first start out in the industry?

I started out in the industry in 1971 when I went to work for a property management company owned by a local law firm here in San Diego. I was a junior attending San Diego State University, majoring in Real Estate, and was looking through the help-wanted ads to find a part-time job in my field as I was working my way through college. I ran across an ad seeking a part-time position for a college student majoring in Real Estate to assist in the law firm’s property management division.

I applied and got the job at the age of 21 while still attending college and my real estate career was officially on its way! Little did I know at the time, this would become a lifetime career and that I would be where I am at today, still going strong 48 years later.

What led you to get involved?

While in college, I took a personality test to help me decide what I should major in and I scored highest in Real Estate, Marketing and Law. I decided between these three choices that I would major in Real Estate and that is how I chose my career field.

Where do you see the industry heading in the next three to five years?

Since we specialize in the apartment sector of Real Estate locally which includes management, development, and investments, I am more familiar and can speak more about this particular sector. I am generally optimistic about our industry over the next three to five years.

There is a shortage of apartments based on our population growth and I think we will stay in the 94% to 95% occupancy level. Of

course, if there is a recession it normally leads to job losses and potentially a corresponding increase in vacancy as some people may need to double up to save money. However, I think any recession will be mild and should not significantly impact our occupancy. The Federal Reserve appears to be proactively setting policies that are conducive to a soft landing in the event of a recession, as evidenced by the recent reductions in interest rates.

What do you see as the biggest challenges facing the industry?

In my opinion, the biggest challenges facing the industry have to do with the government’s interference and regulation of our industry. Instead of letting market forces determine the course of our industry, which is a very efficient way of doing things, we are subject to politicians telling us how to run November 2019 socalrha.org | 23

our business, when they have no experience with our industry and are not on the front lines. I think a lot of the safety net regulations that the government adopts have to do with protecting the consumers against unscrupulous or irresponsible landlords, which are a minority in our industry, in my opinion. I would like to see the local apartment associations be empowered to self-police our industry so that residents

can email their complaints and the association can address them. Of course, this may result in higher costs for members due to more staff, but I think it’s a better alternative than government intervention.

Another challenge is finding people to work in our industry as there is a labor shortage with the current low unemployment rate and it is becoming increasingly more difficult to find qualified people with experience, to fill open positions.

Who are local peers that you admire and have helped you grow?

My local peers that have helped me grow and whom I admire

24 | Southern California Rental Housing Association Rental Advisor November 2019

greatly, are my early mentors that assisted me along the way when I first started in this industry. They are now deceased but have left lasting impressions. My boss who hired me at the law firm where I had my first job in 1971, was Gene Hanken, who also was the seller of the first apartment building we syndicated with my partner in 1973. Gene formed a company called Hanken Cono and Assad, Co., a real estate management and investment company similar to R&V Management which is still around today under the able leadership of Al Assad, a good friend and business mentor whom I have had a 40-year relationship with. Also, my deceased business partner, A. “Laki� Vassiliadis, who passed away in 2002, was a very positive mentor and influence in my business career and personal life, as we started R & V Management together in 1979 and established the platform on which the company was built and under which it flourishes. In addition, there are a lot of industry peers too numerous to list that I have met throughout the years that have had a positive influence on my development. There is no shortage of innovative, energetic and creative professionals in our business. The individuals who work for our company currently and in the past, have also been a source of inspiration for me as well.

Tell us about some of your leadership innovations, responsibilities, and accomplishments.

I think throughout the years our industry has evolved to keep up with the advances of the technological revolution.

Starting in property management in 1971, I would have never envisioned that residents could lease apartments, pay their rent, submit maintenance requests, and communicate with the rental offices, all online. I am proud of the fact that we, at R&V Management, have kept up with the latest technology in our business and have implemented these advances in our company.

In addition, I have always believed that it is important to be close to what you own so you can touch and feel your assets and accordingly, we have the vast majority of our holdings in San Diego. We manage said assets in a very efficient manner, employing regional property supervisors to manage projects that are in close proximity to one another in order to cut down travel time

and increase property visits as well as be able to shuffle staff between properties when there are employee shortages at neighboring communities. The proximity of separate projects clustered close to one another allows our regionals to do a more efficient job of managing more projects than would be the case if they were located far from one another in different counties or states. Finally, in the recent years, R&V Management has been involved in development projects throughout the county and have collaborated with numerous top San Diego developers in order to provide Class A multifamily projects which we build and keep for the longterm.

What accomplishment makes you most proud?

The accomplishment that makes me the proudest, is the growth of the company over the last 40 years. We started from scratch and are now the largest apartment ownership group in San Diego County with close to 11,000 units locally and another 2,000 outside

of the county. We started with smaller projects in size from 10 to 50 units to the average size now being approximately 250 units per location. Also, early on we were capital constrained and were limited in the size and quality of the properties we could purchase. Throughout the years, we have exchanged these projects into bigger and better locations and upgraded the portfolio. In addition, we started developing apartment projects from the ground up about 10 years ago to hold long-term and incorporate into our portfolio. We developed or are developing, 10 projects totaling around 2,000 units which are part of our portfolio. These newer assets are top of the line with all “Best in Class� amenities.

It is rewarding to develop newer assets at a value wholesale and then enjoy the retail value upon completion. Early on in my career, we used to look at these newer assets with envy and knew they were cost prohibitive and now to be able to build and own them, is a very rewarding accomplishment.

We are also buying newly built November 2019 socalrha.org | 25

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assets at advantageous pricing to the point where we have greatly reduced the overall age of the portfolio which bodes well for the future. Another very rewarding aspect of my career is the company culture we have fostered in order to promote long-term employment and advancement.

We have a vast number of employees who have been with us for many years and consider the company a place to work for the remainder of their business career until retirement. This is a benefit for us as it provides longterm continuity and stability for property operations. The fact that we have employees that are happy and content and want to work

for us long term until retirement, gives me great satisfaction.

What motivates you to come back every day, ready to do more?

What motivates me to come back every day is that we have now established the company as a leader in the local industry in terms of acquisitions and management. This has enabled us to have an infrastructure of lenders, investors and brokers which has made the difficult become easier. Not to oversimplify, but the hard years of work to build up the company has now created an easier path of travel moving forward to where it’s a pleasure to see the fruits of one’s labor. Coming from Greece as an immigrant at the age of 5 ½ years old with my parents, starting from nothing and being where I am today, is the epitome of the American dream.

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EMERGENCY RESOURCES As a property owner or manager, your emergency plan is a critical component of your business plan, especially when your business involves residential housing.

We encourage you to have a disaster plan in place before it’s ever needed.

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PROTECT YOURSELF AFTER A FIRE

Smoke, Soot, Ash, and Volatile Organic Compounds Are Toxic During a structure fire or wildfire, innumerable toxic chemicals, poisonous gases, heavy metals, and other toxins are generated by the materials, household products, and vegetation that burns. These contaminants fill the air, become part of the ash, and are extremely dangerous to your health if inhaled. Soot and ash can also pose a health risk if they come in contact with your skin, where they can be absorbed into your system.

If you need to enter an area affected by fire or smoke, consider the following safety tips:

1

Avoid breathing air contaminated by smoke odor and minimize your exposure to contaminated areas.

2

By: Sean Scott, Author The Red Guide To Recovery

If you need to enter a smoke damaged structure, wear proper personal protective equipment, including a proper fitting respirator with a P-100 HEPA filter designed to filter vapor or gasses (not a dust mask).

wear, hardhat, etc.

3

6

Persons with heart or lung disease should consult their physician before using a mask during post-fire cleanup.

4

Avoid handling or coming in direct skin contact with items or materials affected by smoke, soot, or ash. If you need to retrieve items damaged by smoke, wear proper personal protection equipment, such as coveralls, eye protection, gloves, proper foot

5

Avoid getting ash into the air as much as possible. Do not use leaf blowers, brooms, or take other actions that will put ash into the air.

Avoid using shop vacuums and other common vacuum cleaners. These do not filter out ultra-fine particles but blow them out the exhaust into the air where they can be inhaled.

7

Do not allow children or pets to enter areas that have smoke odor, ash or soot. If children or pets get soot or ash on their skin or hair, wash immediately with mild soap and warm water.

November 2019 socalrha.org | 29

8

11

9

12

If you anticipate that you will need to be inside a building or area affected by smoke, attempt to ventilate the area by opening windows or doors and minimize your exposure as much as possible.

Have an environmental testing laboratory test for hazardous materials, including asbestos, lead, volatile organic compounds (VOC’s) and particulates to determine what types and concentrations of toxins may be present. Contact Rarefied Air Environmental for more information at 619-888-4840 or visit www. rarefiedairenvironmental.com.

10

Do not eat or drink anything that has signs of heat or smoke damage. When in doubt, throw it out!

If you experience any adverse health symptoms from exposure to smoke or soot, seek medical attention immediately.

Avoid the use of deodorizers, air fresheners, fragrances, or chemicals that may do little more than camouflage toxic particles or create additional toxic byproducts. For information on smoke odor remediation or fire restoration, contact Nick Ferreira of RestoraCore Innovative Restoration at 619-813-8380.

“air scrubber” with a specialized HEPA filter or other type of filter designed to remove ultra-fine particulate matter.

For more information on fire restoration

and disaster recovery or to see a vast array of free recovery resources visit: https:// www.theredguidetorecovery.com/freepreparedness-recovery-tools/ Media: For more information on fire and restoration topics or to arrange interviews with Sean Scott, contact him at 858-453-6767 or e-mail Sean@TheRedGuideToRecovery. com.

13 14

Avoid the use of ozone in confined spaces.

If you need to be in an enclosed space that has a smoke odor, such as an office, home, or building, try to have the air cleaned or filtered. This can be done by renting or purchasing an

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Operating Rentals in A State of Emergency

By Alan Pentico, CAE, Executive Director of Southern California Rental Housing Association

L

ast month, Governor Newsom declared a statewide emergency due to weather conditions and wildfires. When such emergencies are declared, rules to prevent Price Gouging are in place and include limitations on rent increases over 10%. This law also applies to vacant units and their advertised rents.

AB 1919, which went into effect in 2019, added rules for rental housing including limitations on terminating tenancy. To learn more, SCRHA members should consult the “CPC 396 - Anti-Price Gouging Rules - AB 1919” White Paper available via the member portal.

While rent increases for many rental properties will be subject

to stricter rent caps in 2020 as a result of AB 1482, properties exempt from AB 1482 will still be subject to the 10% cap due to the emergency declaration.

It is recommended that you consult legal counsel if you are considering an increase over 10%.

Emergency Declarations are typically in effect for 30 days, however, the Governor may extend that time period. SCRHA will keep you posted on further developments.

As fire season continues, we want to remind you of the resources available to help keep you prepared!

FIRE) website at www.fire.ca.gov for a list of incidents in the state.

Various utility providers are still utilizing planned outages in an effort to prevent fire. While ratepayers are typically contacted directly, property owners and managers should be aware of potential outages as well.

You can visit the link below for your utility provider to see the latest information on possible outages and communities that may be impacted: • SDG&E Customers at www. sdge.com/wildfire-safety

Visit the California Department of Forestry and Fire Protection (CAL November 2019 socalrha.org | 31

• Southern California Edison Customers at www.sce.com/ safety/wildfire • Imperial Irrigation District Energy Customers at www.iid. com/ Visit the SCRHA Emergency Resources webpage at bit.ly/2nTXCR0 for disaster preparedness information and more.

It is also recommended that you sign up for timely emergency alerts at • www.readysandiego.org

Encourage your residents to sign up as well!

We hope you find these resources helpful. Remember: the safety of you, your employees, and your residents is what matters most.

SPECIAL NOTE FOR DIGITAL READERS Our online magazine includes live links that take you directly to the information you seek!

Simply click on a link to be taken directly from the magazine to the URL listed in the story

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Thank You to Our Sponsors

EMERALD Sponsors

CRYSTAL Sponsors

PEARL Sponsors American Technologies, Inc. Cambridge Management Group, Inc. Interior Logic Group Opal Sponsors Chase Commercial Term Lending Cox Communications

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Congratulations to all Mark of Excellence winners. You are the true "Mark of Excellence" in our industry, and we are proud to recognize your accomplishments.

Industry Acheivement Award Gerry Ranglas R & V Management President's Award Melissa De Marco, FBS Property Management Nancy Robertson Service Award Diana Peek Apartments.com Assistant Manager of The Year 1-250 Units First Place Dexter Gareau, H.G. Fenton Company Second Place Kelsey Triestram-Laury H.G.Fenton Company

Assistant Manager of the Year 251+ Units First Place Jose Soto, H.G. Fenton Company Second Place Bryan Obeso, R & V Management Cristina Herrera, R & V Management Patrick Dixon, H.G. Fenton Company Third Place Jeremy Moore, H.G. Fenton Company Good Neighbhor of The Year Southern Cross Property Consultants Industry Partner of The Year Company Bald Eagle Security Services, Inc.

Third Place Michelle Van Rooyen H.G. Fenton Company 36 | Southern California Rental Housing Association Rental Advisor November 2019

Industry Partner of The Year Individual

Maintenance Supervisor of The Year Single or Multiple Sites 251 + Units

First Place Tom Tamar City Wide Protection Services, Inc.

First Place Jese Tovar Vargas Progress Management Company

Second Place Robert Preciado City Wide Protection Services, Inc.

Second Place Antonio Quintero, H.G. Fenton Company

Third Place Scott Staples City Wide Protection Services, Inc. Leasing Professional of The Year First Place Genevieve Gundogar Sudberry Properties, Inc.

Third Place Steven R. Bertling II Trilar Management Group Maintenance/Make-Ready Technician of The Year 1-250 Units First Place Ezequiel Herrera, H.G. Fenton Company

Jordan Traynor, H.G. Fenton Company

Second Place Gustavo Orihuela, H.G. Fenton Company

Second Place Makenna Kovach, H.G. Fenton Company

Third Place Derek Whiting, H.G. Fenton Company

Third Place Melanie Aikin, H.G. Fenton Company

Peter Sandoval Progress Management Company

Maintenance Supervisor of The Year Single or Multiple Sites 1-250 Units First Place Francisco Tapia, H.G. Fenton Company Second Place Adrian Martinez, H.G. Fenton Company Third Place Chris Durrett, H.G. Fenton Company

November 2019 socalrha.org | 37

Maintenance/Make-Ready Technician of The Year 251+ Units

Property Manager of the Year 1-100 Units

First Place Thomas Biddlecome, MG Properties Group

First Place Allyse Windham, H.G. Fenton Company

Second Place Ricardo Ledgard, H.G. Fenton Company

Second Place Alicia Tarkhani, Sunrise Management

Ulises Robles, H.G. Fenton Company

Third Place Diana Larson, Sunrise Management

Third Place Felipe Estrada, H.G. Fenton Company Pete Eckley, R & V Management Multi-Site Manager of the Year

Property Manager of the Year 101-300 Units First Place Chelsey Moch, H.G. Fenton Company Second Place Candace Hollinbeck H.G. Fenton Company

First Place Olivia Connolly, H.G. Fenton Company Second Place Maria Rohr, FBS Property Management Third Place Tammy Landeros F&F Property Management, Inc Porter/Housekeeper of the Year

Third Place Melissa Harbin Greystar Real Estate Partners Stephanie Zahn Progress Management Company

First Place Ricardo Cervantes, H.G. Fenton Company Second Place John Robinson, H.G. Fenton Company Third Place Maria Garcia, Sunrise Management

38 | Southern California Rental Housing Association Rental Advisor November 2019

Property Manager of the Year 301+ Units

Rental Community of The Year 301+ Units

First Place Tony Giroux, H.G. Fenton Company

First Place Alterra & Pravada Apartments Greystar Real Estate Partners

Second Place Jessica Massa, Sudberry Properties, Inc. Third Place Amanda Davidson Sudberry Properties, Inc.

Second Place Club River Run, H.G. Fenton Company Third Place Portofino, H.G. Fenton Company

Todd Steinhardt Greystar Real Estate Partners

Rental Community of The Year 35+ Years

Rental Community of The Year 1-100 Units

First Place Bella Del Mar, H.G. Fenton Company

First Place Pierside North Greystar Real Estate Partners

Solana Highlands, H.G. Fenton Company

Second Place Urbana, H.G. Fenton Company Third Place Vici, H.G. Fenton Company

Second Place Pacific Palms Capital Growth Properties, Inc. Third Place Bay Pointe Apartments Progress Management Company

Rental Community of The Year 101-300 Units First Place Creekview, H.G. Fenton Company Second Place River Front, H.G. Fenton Company Third Place Dylan Point Loma, Greystar Real Estate Partners November 2019 socalrha.org | 39

Welcome New Members INDEPENDENT OWNERS Chuck Stein Dillon-Alfter DLS Investments, LLC Jose Moraga Laura Aceves LR Management Muto Family Trust Paul and Charline Dixon Rebecca Ohlau Renteria Trust Skip Brauburger Steve Holness

"I grew up in this association, my mother is a member as well. I continually gain knowledge and advice from the Association. Whether it is a class, the staff, the Rental Advisor Magazine, I am never without resources to protect my investments."

Otto Emme - Owner

SUPPLIERS AMS Construction San Diego Backflow Testing

"Being a member of SCRHA, and most importantly being involved in committees and attending events, has helped me build trusting relations to expand my growth in business opportunities."

Robert Preciado - City Wide Protection Services

PROPERTY MANAGER TESTIMONIAL ISG Real Estate

“Property management is a risky business.

Our SCRHA membership is our primary risk management tool. The SCRHA forms, specialized training, and whitepapers are priceless. If we need help, [the staff] is always ready to assist. Simply stated, our membership with [The Southern California Rental Housing Association] helps me sleep better.”

Erik Collins - JDI Management Company

40 | Southern California Rental Housing Association Rental Advisor November 2019

CELEBRATING 1969 John F. Cihak 1970 Betty Kern 1974 Vaclav Koci 1975 David J. Hay 1975 Irene Jackson 1975 NB Properties, Inc. 1976 Deborah Gerlach 1977 Cameron Brothers Company LLC 1977 Diamond Apartments 1977 Susie and Jim Uribe, Owners 1977 Loraine Wininger C/O Ralph Phillips 1977 Lyon & Lyon, Inc. 1977 Mesa Palms Apartments 1978 Hans Iliew 1978 Janice Zamudio 1980 R & V Management 1980 Rohn Properties Management 1984 Karen Virtue 1985 G & Y Properties LLC 1985 Washtek, Inc. 1986 La Paloma Apts.

1986 Randall Leavitt 1986 Rodney Smith 1987 Fred and Jan Fogerty 1987 Wood/Saukkonen 1989 Mary Jane Dunn 1991 Matthew and Sheila Gleason 1991 Blossom Court Apartment 1991 Dean Freeman 1991 Pedro Ferreira

an ANNIVERSARY This Month

10+ years of membership 1993 1993 1995 1996 1996 1996 1997 1998 1998 1999 1999 1999 2000 2000 2000 2001 2002 2004 2005 2005 2006 2006 2006 2006 2008 2008 2009 2009 2009

Cassidy & Associates Real Estate Inc. Michael Boardman Stefan Hoffer John M. Neill D.L.B. Realty, Inc. Robert and Linda Lofgren Patrick F. McMillin, CPM Simplicio C. Villanueva Herbert Baker Jr. Villa Pacific Properties Joyce Peterson Steve Schmidt & Company Baldwin Moore Realty Jean Ready-Froning Mike Spears Frances Harvey AJ Properties Jo Lancaster John B. Harris Robert Nees Assurant Specialty Property Gurley N. Sellers, III John Modlin Richard W. Redditt Jana Harris Painting Inc. Michael Weinrick Charles McCoy Hobrock Enterprises LLC Serge Decorte

November 2019 socalrha.org | 41

CALENDAR S a v e

14 November

16 November

9:00 a.m.-11:00 a.m. $25 Members | $45 Non-Members

8:00 a.m.-5:00 p.m.

Y o u r

19 November

19 November

4:45 p.m.-7:00 p.m.

No Host

3:30 p.m.-4:30 p.m. $30

S e a t !

4 December

19 December

11:30 a.m.-1:30 p.m. $25 Members | $45 Non-Members

9:00 a.m.-11:00 a.m. $25 Members | $45 Non-Members

Learning to Operate under Rent Control and Just Cause

SCRHA Industry Mixer - Temecula

Learning to Operate under Rent Control and Just Cause

Certified Apartment Portfolio Supervisor (CAPS)

Riverside QuarterDay Conference

Learning to Operate under Rent Control and Just Cause

ICON KEY

Independent Property Owners

42 | Southern California Rental Housing Association Rental Advisor November 2019

Property Managers

Save Your Seat!

18 November Real Estate Investment Basics

9:00 a.m.-11:00 a.m. $25 Members | $45 Non-Members

FEATURED EVENTS

Riverside Quarter-Day Conference: Legislative Update & Fair Housing Class

November 19, 2019 | Riverside & Temecula • Legislative Update & Fair Housing Class - $30 • SCRHA Mixer at Killarney’s Restaurant & Irish Pub Register at bit.ly/2LVvyGH

21 November

Learning to Operate under Rent Control and Just Cause 11:30 a.m.-1:30 p.m. $25 Members | $45 Non-Members

23 January

Tenant Screening in A Challenging Market (IROC) 9:00 a.m.-11:00 a.m.

IROC Members: FREE Property Managers: $35 Members | $45 Non-Members

Suppliers

Holiday Party & 2020 Board Installation

December 6, 2019 | Courtyard by Marriott Join us for a meeting of the Membership at 4:30 p.m.

Stay to enjoy appetizers and holiday cheer with the Board, staff, and industry colleagues.

Register at bit.ly/36C3fFr

Register for events and classes online at socalrha.org or call 858.278.8070.

Contact the Events Team at 858.278.8070 or events@socalrha.org for more information.

November 2019 socalrha.org | 43

2020 Business Directory of Suppliers Let local independent owners and property managers know that you’re a trusted member of SCRHA with your listing in the 2020 Business Directory of Suppliers.

The Business Directory of Suppliers only prints once a year! This opportunity is the perfect chance to put your business in front of more than 2,400 owners and property managers!

Email publications@socalrha.org for details.

Deadline for Insertion: 12/2/2019

Resident Screening Options for Members Accurate and timely resident screening reports play a critical role in helping you fill vacancies. To help our members make informed decisions with accurate information, we offer several resident screening tools to provide the necessary information in compliance with all legal requirements.

In-depth resident screenings are available for our members at a discounted rate through our partner InfoLink.

These comprehensive reports compile information pulled from national and

regional sources is a single easy-to-read overview. Whether you need a short outline or a detailed history with rental references andeemployment verification, InfoLink Resident Screening offers the services you need.

InfoLink Resident Screening makes every effort to ensure compliance with the Fair Credit Reporting Act (FCRA) and requires users to have a permissible purpose through a federally mandated compliance process.

Visit bit.ly/2Q1i7aG to set up your account.

44 | Southern California Rental Housing Association Rental Advisor November 2019

November 2019 socalrha.org | 45

OCTOBER 2019

BELGIUM TO THE BALTICS

Next July, rental property owners and friends are off on a grand adventure to one of the most beautiful parts of Europe, the Baltics.

Our 16-day tour will include touring in the gems of Northern Europe including a visit to stunning St. Petersburg and wonderful coastal cities like Tallinn, Estonia; Oslo, Norway; Helsinki, Finland; Stockholm, Sweden and beautiful SCRHA Ad - 04-24-19.pdf 1 4/24/2019 4:43:16 PM

Copenhagen, Denmark. We have even put in a pre-stay in one of the most beautiful towns in northern Europe, Brugge, Belgium. A 3-night stay in this medieval city includes all touring and puts you right in the heart of the town in the historic quarter.

After three nights in Belgium, we’ll enjoy a night in Copenhagen before we board the brand-new

Partner Solution

Sky Princess, just launched in 2019. This beautiful Royal Class ship will be our home as we explore six ports in the Baltics including a two-night stay in St. Petersburg, Russia with fabulous experiences across the city from legendary Catherine’s Palace and the Hermitage to the Peterhof Palace and City Canals. We will visit a total of eight countries across 16 days.

Our July Belgium to the Baltics tour features 3 nights in Belgium, 1 night in Copenhagen and 11 nights on the beautiful Sky Princess with Princess Cruises. All land gratuities, most meals and all hotels and taxes are included in the tour, a nearly all-inclusive experience, all in Stewart Tours Style.

10% Discount For SCRHA Members!

Our small group travel with Rental Property Owners and friends feature 25 or less travelers which gives an intimate travel experience. Discover a destination without crowded tours, lost in a large tour company or packed shore excursion. There will be a rental property owners’ roundtable session on the tour so don’t forget to talk to your tax advisor about potential tax benefits of association travel.

SDIAA

46 | Southern California Rental Housing Association Rental Advisor November 2019

For more information, visit StewartTours.com or call 866944-3036.

From $7,199 pp + Group Airfare.

16 Days – July 6-22, 2020

November 2019 socalrha.org | 47

DISCOVER TRUSTED SUPPLIERS

Use our Business Directory to find products and services from our Supplier members.

If you have a favorite Supplier not listed in our directory, share them with our team at membership@socalrha.org.

VISIT BIT.LY/SCRHADIRECTORY

Private Money/ Hard Money • Multifamily, Office, Retail, Industrial, Land • Vacant properties ok • Wholesale Rates-Low Points - Low Hassle • No Prepayment Penalties • Rates starting at 8.5% • Up to 90% of cost if purchasing under market • Loan amounts from 50K to 20 million • No credit score requirement

Louie Loans Multifamily/ Apartment Buildings

Industrial Buildings

*Cost is the purchase price less any seller credits. Loan amount not to exceed 75% of the current value.

Over $150,000,000 Funded Call Today!

619.252.7588 Louis@LouieLoans.com LouieLoans.com Louis Stathakis DRE# 01840190, NMLS# 282315 Real Estate Broker / CA Dept of Real Estate Louie Loans DRE #01953048, NMLS# 1549522

Office Buildings

Connect

Archives Missed an important article? Visit bit.ly/rentaladvisor to browse past issues of Rental Advisor Magazine.

Newsletters Our Weekly Update is delivered to your inbox every Friday. The email contains critical legisliative updates, featured news stories impacting the industry, and current events happening at the Association. Sign up at www. socalrha.org.

Visit socalrha.org to find online resources for members. Whether you want to register for upcoming classes and events, download rental forms, or search our directory for new vendors, you'll find everything you need on our website.

Be sure to log in to your account to access members-only resources.

Call 858.278.8070 to reset your login credentials.

Follow Us Keep up with the Association on your favorite social media platform. Our Twitter feed (@ SoCalRHA) is where you can follow breaking news and our Instagram feed (@SoCalRHA) chronicles our classes and events. Like us on Facebook (facebook.com/ and LinkedIn for event updates and breaking news. Use #socalrha to share your content with us!

Keep in Touch Send us your insights on the rental housing industry or involvement with the Association.

Email publications@socalrha.org with "Letters to the Editor" in the subject line.

Mail Southern California Rental Housing Association 5675 Ruffin Road, Suite 310, San Diego, CA 92123 Online at socalrha.org.

socalrha.org November 2019 socalrha.org | 49

Let's Add to Your Portfolio In the past 9 years, Opus Bank’s Commercial Real Estate Banking Division has funded over $9 Billion dollars – that’s Billion with a “B” – so we have the strength and staying power you want in a financial partner.

If you have your eye on a multi-family or commercial property that has great potential, we’re here to help you add it to your portfolio. Opus Bank® has capital to lend, a broad range of financing options, and the expertise to tailor any one of these options to your specific needs.

Richard Kovalcheck, a San Diego native with years of Commercial Real Estate Banking experience and local market knowledge. Richard is ready to discuss your objectives, explain our selection of new and unique lending options, explore different scenarios, and put a financing package together that works best for you.

Contact Richard at 858.480.6735

OpusBank.com/LetsDoThis 50 | Southern California Rental Housing Association Rental Advisor November 2019

Business Directory

PROPERTY MANAGEMENT COMPANIES # 5150 Baltimore Dr at the Crossroads.................... ........................................................(858) 793-8899 A ADD Realty, Inc..............................(619) 232-6811 All Points Real Estate................. (619) 298-7724 Alliance Investment Corp.........(858) 597-4900 Alliance Residential Company.(760) 759-0025 Ambassador Property Management..................... .........................................................(760) 945-8107 American Assets Trust..............(858) 350-2564 Antelope Ridge (Sentinel Real Estate).................. ...........................................................(951) 672-8181 APSA Investments Corp.............(858) 610-2154 Arbor Terrace................................(619) 293-3612 Arbors at California Oaks Apartment Homes..... ..........................................................(951) 461-3264 Ascent Real Estate..................... (858) 551-9600 Asset Property Management..(858) 560-9363 Avenue 5......................................(206) 582-3333 Award Property Mgmt.................. (619) 471-1755 B Berkshire Communities........... (408) 614-5587 Bob Cota Realty......................... (619) 465-9934 Brentwood Management Co..(619) 220-8595 Bridge Property Management.(801) 716-5795 Brycorp, Inc...................................(619) 920-7174 Buchanan Property Management Corp........... ....................................................... (619) 269-0276 C Cambridge Management Group, Inc.................... .......................................................... (619) 497-0771 Canyonwood.................................(619) 501-2838 Capital Growth Properties, Inc..(858) 454-8857 Chase Pacific Property Management and Real Estate Services............................. (858) 271-8841 Choice Properties / Point Loma Real Estate....... .........................................................(619) 223-4075 Cirrus Asset Management, Inc..(818) 222-4840 City View Apartments|Greystar.(619) 234-0134 Community Research Foundation, Inc................. .........................................................(619) 275-0822 Core Property Group.................. (619) 399-7279

D Delta Property Management... (619) 465-5851 Douglas Allred Company....... (858) 793-0202 E Eagle Glen Apartments | Greystar......................... ..........................................................(951) 461-4565 Elevate SD Properties..................(619) 535-8112 Essel Manager, Inc......................(619) 239-4300 Euston Management.................(858) 793-8899 EV Lofts | Greystar.......................(619) 452-2892 F Fairfield Residential Company LLC................... ........................................................(858) 457-2123 FBS Property, AMO .................. (619) 286-4721 FDC Management, Inc............. (714) 685-7000 Foothills at Old Town................(951) 676-7545 G Gables Alta Murrieta.................(951) 698-0628 Gables Point Loma.....................(619) 223-6577 Greystar Real Estate Partners.(602) 522-1200 Griswold Real Estate Mgmt., Inc......................... ....................................................... (858) 597-6100 H H.G. Fenton Company............... (619) 400-0120 Hanken, Cono, Assad & Co...... (619) 698-4770 Harprop, Inc................................. (650) 941-6900 Heartland Associates................ (619) 462-2082 HeetWave Properties................ (888) 557-4338 Homes Management, ATS Homes, Inc................ ........................................................ (760) 432-4663 HomeTeam Property Management....................... ......................................................... (619) 872-7368 Horizon Properties Management Service........... .........................................................(619) 482-3054 Humphreys Residential............ (619) 865-0389 Hunt Military Communities.......(760) 385-4835 I IMT Sorrento Valley..................(858) 530-2100 Income Property Advisors Inc..(619) 302-0363 Integrity Plus Property Management................ ....................................................... (619) 546-4999 Interfaith Housing Assistance Corporation..... ........................................................ (619) 668-1532 Investors Property Management Group........... .......................................................(760) 967-4764 IPI Property Management.......(858) 277-2700 J JHB California Properties, LLC.(760) 722-6421 Johnston Property Management, Inc................ ...................................................... (760) 944-0703 JPI Development, LLC............. (858) 299-4768

K Kevin Robinson.......................... (619) 265-5859 KFR STAR Realty ........................(619) 293-7653 Kleege Enterprises...................... (858) 481-3081 L L.E.W. Management................... (619) 440-8915 Land Trek Property Management...................... ...................................................... (760) 758-6000 Lincoln Military Housing.......... (858) 874-8100 Lisa's Property Managment... (858) 243-8028 LMC (Lennar Multifamily Communities)............ ....................................................... (619) 376-2208 Lyon Living...................................(949) 838-1274 M Margarita Summit | Euston Management......... ......................................................... (951) 676-1921 Maya Linda Apartments..........(858) 566-5350 Melroy Asset Management....... (858) 483-5111 MG Properties...........................(858) 658-0500 Mira Bella Apartments | Simpson Property Group...........................................(858) 560-5720 More Property Management... (858) 514-8201 N Noah Realty................................(858) 504-0416 O Ocean Breeze Apartments|Greystar................. ....................................................... (619) 428-3369 Olympus Property..................... (817) 795-4900 P Pacific Commercial Management, Inc.............. ......................................................(858) 450-6886 Pacifica SD Management........(619) 296-9000 Parkdale Apartments | Norco Mgmt. Corp...... ........................................................ (760) 737-9017 Pasas Properties, Inc................ (619) 607-7560 Pedro Ferreira............................(619) 224-0306 People Helping Others Prop. Mgmt.................. .......................................................(619) 282-5400 Pierside North | Greystar......... (949) 202-3991 Pierside South | Greystar........ (760) 433-3500 Pinnacle Property Management Services, LLC ...................................................... (949) 224-2929 Prime Group Residential......................................

Professional Real Estate Management............. ........................................................(619) 297-7736 Providence Real Estate Management Corporation................................ (760) 525-8705 R R & V Management ..................... (619) 285-5500 R. A. Snyder Properties, Inc........ (619) 297-0274 REC Properties| PeĂƒÂąasquitos Point Apts........... .......................................................... (858) 484-5047 Rehmann Realty Group...............(619) 440-5669 November 2019 socalrha.org | 51

RG Investment Real Estate Services Inc.............. ......................................................... (858) 268-5004 Richman Property Services.........(813) 262-0401 River Bank Village | Winn Residential................... ........................................................... (951) 695-0120 River Oaks | Waterton Residential ........................ ........................................................... (760) 721-8585 Rohn Properties Management... (619) 990-7433 Rolling Hills Gardens | Greystar.(619) 482-7583 S San Diego Housing Commission........................... .......................................................... (619) 578-7531 San Diego Realty Services.......... (619) 713-1044 Sardo Properties...........................(619) 405-9418 Scott Management Company..(310) 370-2696 SD Rent Pros............................... (619) 884-0906 Sea West Property Management........................... ....................................................... (760) 452-2900 Seapoint Properties, Inc.......... (858) 866-5636 Seventh & G|Greystar................ (619) 696-8096 Shapell Properties, Inc..............(323) 988-7590 Solaire | Greystar........................(949) 945-3499 South Bay Community Services............................. ........................................................ (619) 420-3620 Stafford Property Group............ (619) 957-7326 Strat Prop Management, Inc.......(619) 295-2211 Strata Equity Group.................. (858) 546-0900 Strategic Assets Management.(858) 430-6068 Sun An Sea Property Mgmt.......(619) 298-4160 SunRidge Properties, Inc..........(858) 578-3600 Sunrise Management Company AMO.................. .......................................................... (858) 751-1768 Sunset View Apartments | Greystar...................... ........................................................(760) 433-2900 SVN Asset Advisory Group...... (858) 452-9100 T Team Bourda Incorporated... (858) 279-6265 Thatcher Properties, Inc..........(619) 286-4250 The Apartment Company....... (858) 688-9307 The Enclave at Menifee (Sentinel Real Estate) ........................................................ (951) 679-5100 The Hanover Company.............(713) 267-2100 The Helm Management...........(619) 589-6222 The Premiere Residential , LLC.(858) 455-7711 The Terraces...............................(760) 735-5140 Torrey Pines Property Management................. ...................................................... (858) 454-4200 Trilar Management Group...... (760) 929-4940 Trinity Property Consultants...(949) 299-0812 Tuscany Hills Apartments | Euston Management..............................(760) 744-9339 Tyco Property Management .... (619) 425-1017

V Valor Property Management................................... ...........................................................(619) 415-7616 Virtuosic Properties Inc.............. (619) 757-6975

Z Zimmerman Property Management.................. ........................................................ (619) 546-5361

W West Park Apartments | Sudberry...................... ........................................................ (619) 223-7777 Whispering Oaks Apartments | Greystar.......... .........................................................(760) 471-1262 Willin Properties.........................(619) 298-0500 Winn Residential........................(559) 435-3434

Reach San Diego’s largest audience with over

4.1 Million Print and Digital users with The San Diego Union-Tribune Rental Directory.

In partnership with the SDCAA tip of the week.

U UDR, Inc.........................................(720) 283-6120

52 | Southern California Rental Housing Association Rental Advisor November 2019

Special pricing for SDCAA members.

Contact Hung Luong at 619-718-5131 Or email: hung.luong@sduniontribune.com

Business Directory

SUPPLIER MEMBERS 1031 Exchange Services, & Trust Services

Direct 1031 Exchange............................. (720) 358-1031 Exchange Resources, Inc....................... (619) 528-1031

Advertising & Marketing

Apartments.com.................................... (888) 658-7368 Conversion Logix ★●▲......................... (866) 297-4914 RentPath...................................................(858) 220-8521 Zillow Group............................................(206) 757-4830

Air Conditioning

Air Temperature Specialists................(888) 588-1602

Apartment Brokerage/Sales

Doug Taber, CCIM - Apartment Broker........................... ...................................................................... (619) 483-1031

Apartment Marketing

Market Apartments................................. (801) 676-1684

Appliance Leasing

Appliance Warehouse of America..... (619) 750-9533

Appliance Parts & Repair

Appliance Parts Company.................. (480) 755-5540

Appliance Sales

Expressions Home Gallery................ (800) 550-4227 R & B Wholesale Distributors, Inc... (909) 230-5400

Asphalt & Asphalt Maintenance

AMS Paving, Inc...................................... (858) 880-6133 Apache Asphalt & Seal Corp............. (760) 598-8855 Aztec Paving, Inc.................................... (619) 465-9813 SealCo.......................................................(760) 466-3779

Attorneys-At-Law

FastEvict.com Law Group ★●▲...........800-686-8686 Heinz & Feinberg.................................. (619) 238-5454 Kimball, Tirey & St. John LLP............... (619) 234-1690 Todd A. Brisco & Associates, APC...... (714) 634-2814

Backflow Testing

Bee Removal

Innovative Pest Solutions..................... (800) 871-9878

Blinds

America's Finest Carpet Company... (800) 888-1568 Bonded Inc............................................. (858) 576-8400

Electrical Contractors

ABI Multifamily....................................... (858) 256-7690 Doug Taber - Real Estate Broker......... (619) 483-1031

Cabinet and Countertops

Designer Quartz...................................... (213) 516-9223 Dixieline..................................................... (619) 358-8188 Grand Design Kitchens........................ (760) 789-0992 Marjan Stone ●......................................(760) 994-6008 SD Wood Cabinet..................................(858) 450-6090

Cable Television

Cox............................................................ (858) 836-7582

Carpet Cleaning

Bonded Inc.............................................. (858) 576-8400 Cleanology Housekeeping Personnel Service............. ..................................................................... (619) 281-2532

Carpet Sales & Flooring

America's Finest Carpet Company....(800) 888-1568 Bonded Inc.............................................. (858) 576-8400 G. B. Sales................................................ (858) 571-3600 Interior Logic Group..............................(858) 496-5222 J & C Carpet Company.......................... (619) 498-1424 Sid's Carpet Barn, Inc.............................(619) 477-7000

Cleaning & Janitorial Services

Atlas Property Service......................... (858) 386-4578 Cleanology Housekeeping Personnel Service............. ..................................................................... (619) 281-2532 Pacific Coast Cleaning, Inc..................(858) 565-1603 Suite Cleaning.......................................... (619) 434-9961 Sunset Commercial Services...............(877) 536-2777

Coin-Operated Laundry Equipment

American Bathtub Refinishers............(619) 265-9200 Bill Howe Plumbing, Inc........................ (619) 286-6348 Calbath......................................................(949) 263-0779

Bathtub Liners

American Bathtub Refinishers.......... (619) 265-9200 Bath Fitter................................................ (619) 447-2000

Bed Bug Services

Innovative Pest Solutions..................... (800) 871-9878

Grace Hill, Inc......................................... (404) 895-9570 Kennedy Electric.................................... (619) 582-6568

Emergency Service Flood/Fire

Advanced Restoration..........................(619) 932-0000 American Technologies Inc ★●▲....... (619) 458-5979 Bonded Inc.............................................. (858) 576-8400 Commercial Restoration Company ★●▲........................ ....................................................................(720) 427-2932

Employment Agency

The Phoenix Staffing............................ (858) 799-0665

Environmental: Asbestos/Lead/ Mold

Alliance Environmental Group, Inc.. (877) 858-6220 American Technologies Inc ★●▲....... (619) 458-5979 Central Valley Environmental San Diego........................ .................................................................... (619) 838-4035 Envirocheck............................................(858) 952-6368 FACS ★●▲................................................(510) 266-4600

Events

Amazing Craft Workshops.................... (619) 832-1278

Evictions

Fast Eviction Service ★●▲..................(800) 686-8686 Kimball, Tirey & St. John LLP............... (619) 234-1690

Exterminators

Innovative Pest Solutions..................... (800) 871-9878 Lloyd Pest Control................................. (800) 570-2847

Financial Services

1031 Capital Solutions...........................(949) 887-4627 Chase Commercial Term Lending..... (619) 464-0573 MyPoint Credit Union.............................(858) 243-7471

All Valley Washer Service..................... (800) 247-1100 PWS Laundry..........................................(858) 560-6969 WASH Multifamily Laundry Systems..(858) 279-1234 Washtek, Inc............................................(760) 735-2495

Fire Equipment Sales & Service

Collections

Opti-Fit.......................................................(619) 822-7370 Out-Fit.......................................................(559) 970-6606

FastEvict.com Law Group ★●▲.........(800) 686-8686 Kimball, Tirey & St. John LLP................ (619) 234-1690

Construction and Remodeling

Bathroom Remodeling & Refinishing

Tide Cleaners..........................................(858) 333-4843

Brokerage

Banks

American Bathtub Refinishers.......... (619) 265-9200 Citiwide Restoration ●........................... (858) 231-2801 Pacific Bathtub Refinishers Inc............(619) 772-2535

Dry Cleaning & Laundry Service Education

Air Temperature Specialists................(888) 588-1602

Concrete Grinding

Bathroom Refinishing

Air Temperature Specialists................(888) 588-1602 ASAP Drain Guys & Plumbing ●......... (760) 721-2904 Bill Howe Plumbing, Inc........................ (619) 286-6348

Boiler Repair

Pacific Backflow Company, Inc..........(760) 639-4000 San Diego Backflow Testing, Inc....... (877) 363-8378 Chase Commercial Term Lending..... (619) 464-0573 Opus Bank...............................................(949) 251-8250 Pacific Mercantile Bank ★●▲.............. (858) 320-8410

Drain & Sewer Cleaning

Veteran Solutions, Inc........................... (619) 889-8087 Larry O'Dell Construction......................(619) 501-5252 McMillin Contracting Services.............(619) 401-7000 PrimeCo ●▲............................................. (800) 881-8067 Workright Property Services Inc.......... (858) 751-6312

Construction Management

Southern Cross Property Consultants............................. .................................................................. (858) 395-8657 XPERA Group.......................................... (858) 284-4710

Corporate Housing

Hosteeva.................................................. (704) 451-6690

Courtesy Patrol

City Wide Protection Services, Inc.... (619) 938-2333

Deck Coating

Life Deck/Pacific Pebbles....................(619) 262-8600 Medrano Co..............................................(619) 264-3434

Decks and Patios

Best Rate Repair.........................................619-229-0116

Symons Fire Protection........................ (619) 588-6364 Telgian Corporation ★●▲....................(877) 835-4426

Fitness Equipment & Sales Flood Damage

Citiwide Restoration ●........................... (858) 231-2801 Generation Contracting & Emergency Services, Inc... ................................................................... (858) 679-9928

Floor Coverings

Bonded Inc.............................................. (858) 576-8400 Empire Today..........................................(760) 877-2985 Redi Carpet Sales of California , LLC.(858) 576-8400 Seamless Flooring, LLC....................... (858) 257-2586 Urban Surfaces........................................ (951) 738-9301

Furniture Rentals

Brook Furniture Rental........................... (858) 271-0107 Cort Furniture Rental............................(858) 549-0800

Garage Door and Repairs

Garage Door Medics..............................(619) 363-7667

Gates

Controlled Entry Specialists, Inc......... (619) 670-8100

General Contractors

FSI Construction.......................................(972) 880-5171 Har-Bro Emergency Services & Restoration.................. ....................................................................(619) 398-0200 Larry O'Dell Construction......................(619) 501-5252

November 2019 socalrha.org | 53

M. C. Contracting Service.................... (619) 282-3083 McMillin Contracting Services.............(619) 401-7000

Heating & Air Conditioning

Air Temperature Specialists..................888-588-1602 Bill Howe Plumbing, Inc....................... (619) 286-6348

Market Research

ALN Apartment Data, Inc..................... (800) 643-6416 Rentometer...............................................(888) 424-2175

Mold Inspections & Remediation

Go-Staff, Inc............................................(858) 292-8562 Link Staffing Services............................(858) 874-3334 NPM Staffing ★●▲.................................. (619) 804-2554 The Phoenix Staffing............................ (858) 799-0665

Property Management Software

Human Resources

American Technologies Inc ★●▲....... (619) 458-5979 Bill Howe Plumbing, Inc....................... (619) 286-6348 Citiwide Restoration ●........................... (858) 231-2801 FACS ★●▲................................................(510) 266-4600 Generation Contracting & Emergency Services, Inc.. . ................................................................... (858) 679-9928

Insurance

Ellis, Partners in Management Solutions......................... ....................................................................(972) 256-3767

Livable ★●▲............................................. (877) 789-6027

Sam's Heating and Air Conditioning, Inc...................... . .................................................................... (619) 697-9824 San Diego Employers Assoc ★........ (858) 505-0024 BCIS Insurance Services ★●▲........... (888) 909-2247 Farmers Insurance McWhirter Agency............................ .................................................................... (619) 463-7320 Renters Legal Liability............................ (801) 928-7015 Snapp & Associates Insurance Services, Inc................. .....................................................................(619) 908-3100 Successful Solutions, LLC.................... (619) 460-9433

Internet Advertising Service

Apartments.com................................... (888) 658-7368 WebListers LLC...................................... (800) 784-2155

Internet Marketing

ApartmentSEO........................................(562) 448-8735

Internet Service Provider

Cox ........................................................... (858) 836-7582

Janitorial Services

Atlas Property Service......................... (858) 386-4578 Aztec Landscaping Inc.......................... (619) 464-3303 Cleanology Housekeeping Personnel Service............. ..................................................................... (619) 281-2532 DAPA Services, Inc. "Customized Cleaning Solutions"...........................................................(619) 221-9292 GMI Cleaning-Security......................... (858) 244-7860

Kitchen Remodeling

McMillin Contracting Services............ (619) 401-7000

Landscape Maintenance & Service

A Plus Tree Care, Inc.............................(866) 815-2525 Aztec Landscaping Inc.......................... (619) 464-3303 BrightView............................................... (858) 208-6394 Christian Landscape Company........... (619) 291-8678 LaBahn's Landscaping............................ (619) 579-9151 Landcare Logic ●..................................(858) 560-8555 Liberty Landscaping, Inc......................(951) 683-2999 M. C. Contracting Service.................... (619) 282-3083 MSE Landscape Professionals, Inc..... (760) 743-4127 New Way Landscape and Tree Service............... (858) 505-8300 Pacific Green Landscape, Inc..............(619) 390-9962

Mystery Shopping Odor Control

NonScents Pro ●..................................... (858) 291-0132

Package Storage & Delivery

Luxer One...................................................(916) 261-0691

Paint Manufacturers & Supplies

Behr Paint...................................................(951) 241-3833 Dunn-Edwards Corporation ★●▲....... (619) 884-3866 Sherwin-Williams Co.............................(858) 496-8925 Vista Paint Corporation.......................... (619) 277-6778

Painting

CertaPro Painters................................... (760) 580-3091 Citiwide Restoration ●........................... (858) 231-2801 Done-Rite Painting Inc............................(619) 977-0241 Dynamix Painting, Inc............................(760) 787-0269 General Coatings Corporation.............(858) 587-1277 Jana Harris Painting Inc..........................(619) 917-9037 Pilot Painting and Construction.......... (714) 229-5900 Pro-Tech Painting Company..............(858) 527-0200

Parking Enforcement

Maintenance & Repair

Generation Contracting & Emergency Services, Inc.. . ................................................................... (858) 679-9928 Larry O'Dell Construction..................... (619) 501-5252 PCC Trip Hazard Removal ●▲............. (760) 658-6116

Maintenance Supply

HD Supply Facilities Maintenance..... (760) 809-1470 Smalley & Company............................. (949) 444-4059 Wilmar.......................................................(909) 203-9801

Refuse Removal

Dependable Disposal & Recycling..... (619) 460-3551 Republic Services Co............................ (760) 508-5119 Valet Living............................................... (813) 248-1327 Waste Management...............................(619) 201-9248

Remote Video Monitoring

Best Security & Fire Products..............(760) 781-5700

Renovations & Remodeling

AAA Refinishing Corp...........................(800) 456-1492 Bill Howe Plumbing, Inc........................ (619) 286-6348 Larry O'Dell Construction......................(619) 501-5252 McMillin Contracting Services.............(619) 401-7000 Resicom Building and Restoration.... (858) 227-9700

Renters Insurance Repiping

Reliant Parking Solutions.................... (888) 977-6848

Paving Maintenance

Air Temperature Specialists................(888) 588-1602 Bill Howe Plumbing, Inc........................ (619) 286-6348

AMS Paving, Inc...................................... (858) 880-6133 Eagle Paving.......................................... (858) 486-6400

Reputation Management

Pest Control

Resident Retention

Corky's Pest Control................................(800) 901-1102 Dewey Pest Control................................ (760) 744-3173 Innovative Pest Solutions .................... (800) 871-9878 Lloyd Pest Control................................. (800) 570-2847

Pipe Lining

Specialized Pipe Technologies...........(619) 242-1620

Plumbing

Plumbing Fixtures

Kern Key Services ●............................... (619) 341-3505

ABI Multifamily....................................... (858) 256-7690 ACI Apartments...................................... (619) 299-3000 SVN Vanguard........................................... (619) 658-1113 Voit Real Estate Services................... (858) 453-0505

Parking Management Software

Lenders

Locksmith

Real Estate

Assurant Specialty Property............... (760) 936-5757 ePremium Insurance............................. (949) 370-7368

ASAP Drain Guys & Plumbing ●......... (760) 721-2904 Bill Howe Plumbing, Inc........................ (619) 286-6348 Cable, Pipe & Leak Detection, Inc...... (619) 873-1530 Banc of California...................................(858) 221-0895 Chase Commercial Term Lending.... (619) 464-0573 Luther Burbank Savings....................... (619) 405-9961 RanchoTed................................................ (619) 647-1999

Ratio Utility Billing Systems

Reliant Parking Solutions.................... (888) 977-6848

Air Temperature Specialists................(888) 588-1602 ASAP Drain Guys & Plumbing ●......... (760) 721-2904 Bill Howe Plumbing, Inc........................ (619) 286-6348 Pacific Drain and Plumbing................. (760) 436-8600 Workright Property Services Inc.......... (858) 751-6312

Leak Detection

AppFolio.................................................. (866) 648-1536 Entrata...................................................... (949) 281-7293 ResMan..................................................... (972) 349-1406 Yardi Systems...................................... (805) 699-2040

Ferguson Enterprises.......................... (888) 334-0004

Pool Furniture

SatisFacts Research............................. (866) 655-1490 SatisFacts Research............................. (866) 655-1490

Resident Surveys

SatisFacts Research............................. (866) 655-1490

Roofing

A-1 All American Roofing Company.... (858) 537-5177 AMS Construction..................................(833) 267-7663 Commercial & Industrial Roofing.........(619) 465-3737 Diamond Roofing..................................... (619) 295-3110 DILS Roofing & Exteriors..................... (760) 727-6000 Premium Roof Services, Inc.................(619) 239-8880 Sully-Jones Roofing..................................(800) 611-3110

Security Deposit

Assurant....................................................(760) 936-5757

Security Guard Patrol

Gardner Outdoor and Pool Remodeling......................... ................................................................... (619) 593-8880

Bald Eagle Security Services, Inc.......(619) 230-0022 Bastion Security..................................... (800) 783-5700 Brothers in Arms Security..................... (844) 458-1021 City Wide Protection Services, Inc..... (619) 938-2333 Elite Security ............................................ (619) 574-1589 Signal 88 Security of San Diego.........(619) 363-7233

Power Washing

Security Services

Texacraft .................................................. (800) 327-1541

Pool Maintenance & Refacing

Aztec Landscaping Inc.......................... (619) 464-3303

Property Management

Wakeland Housing & Development. (619) 235-2296

Property Management Personnel

BG Multifamily...........................................(619) 785-3164 Career Strategies...................................(619) 640-2250

54 | Southern California Rental Housing Association Rental Advisor November 2019

Bastion Security..................................... (800) 783-5700 California Safety Agency.....................(866) 996-6990 City Wide Protection Services, Inc..... (619) 938-2333 GMI Cleaning-Security......................... (858) 244-7860 JDS Security............................................. (619) 781-8694 Security First............................................ (619) 243-3992 Stealth Monitoring.................................... (214) 341-0123

Security Systems

Tenant Screening

Seismic Retrofit

Termite Control & Repair

Best Rate Repair.......................................(619) 229-0116

Air Temperature Specialists................(888) 588-1602 ASAP Drain Guys & Plumbing ●......... (760) 721-2904 Bill Howe Plumbing, Inc........................ (619) 286-6348 Water Heaters Only, Inc....................... (530) 274-3001

Sewer & Drain Line Video

Towing Services

Water Softening & Conditioning

Trauma Scene Clean Up

Window Coverings

Bay Alarm Company.............................. (858) 519-4625 Optimum Seismic..................................(323) 605-0000 ASAP Drain Guys & Plumbing ●......... (760) 721-2904 Bill Howe Plumbing, Inc........................ (619) 286-6348 Cable, Pipe & Leak Detection, Inc...... (619) 873-1530

Signs and Banners

Active Sign Company.............................(619) 477-4900 Southwestern Sign Systems...............(858) 663-6862

Slab Leaks

Air Temperature Specialists................(888) 588-1602 Bill Howe Plumbing, Inc........................ (619) 286-6348

Software

RealPage, Inc.......................................... (877) 325-7243

Storage

Mi-Box...................................................... (858) 779-2600 Park Locker............................................. (559) 722-5068

Submetering / Billing Services

California Sub-Meters........................... (858) 571-8999 Conservice Utility Billing & Mgmt....... (602) 481-7440 Guardian Water & Power.........................(877) 291-3141 Livable ★●▲............................................. (877) 789-6027 Minol USA................................................. (888) 766-1253 Multifamily Utility Company............... (800) 266-0968

Surface Repair

Surface Experts Inland Valley............. (951) 383-3883

Telephone Services

Cox Communications-San Diego Accts.......................... ................................................................... (858) 836-7582

Moco Inc................................................... (800) 814-8213

Western Towing..................................... (619) 297-8697 24Trauma.................................................. (619) 244-1652

Tree Services

Arborwell................................................. (888) 969-8733 Aztec Landscaping Inc.......................... (619) 464-3303

Video Surveillance

Alpha Video Surveillance........................(619) 738-1719

Water and Energy Saving Retrofits

Bottom Line Utility Solutions, Inc..........(949) 707-1311

Water Conservation

Water Heaters

Soft Flow Water Treatment, LLC..........(619) 371-2369 Bonded Inc............................................. (858) 576-8400 G. B. Sales............................................... (858) 571-3600

Windows

Milgard Manufacturing - Temecula.....(951) 334-1584 Newman Replacement Windows ★●▲......................... ...................................................................(760) 438-8080 Western Window Sale & Install.......... (858) 569-5091

Wood Damage Repair

Best Rate Repair...................................... (619) 229-0116

California Sub-Meters........................... (858) 571-8999 Livable ★●▲............................................. (877) 789-6027

Wrought Iron & Stainless Steel

Water Damage Restoration

Service Area Guide Please note that all businesses currently in the directory serve clients in San Diego County. Please use the following guide to finding suppliers working with clients in Imperial County or Riverside County.

Bill Howe Plumbing, Inc........................ (619) 286-6348 Bonded Inc.............................................. (858) 576-8400 Dexcore Restoration................................(619) 993-3417 Generation Contracting & Emergency Services, Inc... ................................................................... (858) 679-9928 PuroClean Emergency Services........ (858) 566-7876 Restoration Management Company.. (858) 935-1170 Servpro of Point Loma.......................... (619) 275-2802 SERVPRO of San Diego City SW & SERVPRO of Centre City/Uptown...............................(619) 269-5004 Servpro of Sorrento Valley/UTC & La Mesa/Lemon Grove...........................................................(858) 527-1144

Ornamentalic Inc..................................... (619) 733-5414

★ Serving Imperial County / El Centro Area ● Serving Southern Riverside County (i.e. Temecula, Murrieta, Menifee) ▲ Serving Eastern Riverside County (i.e. Palm Springs, Palm Desert, Cathedral City)

Temporary Housing

Airbnb........................................................ (949) 422-7166

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credit profile • OFAC search • national criminal eviction/ civil records search national criminal database search social security verification • rental verification employment verification November 2019 socalrha.org | 55

ADVERTISER Index advertising 52 Union-Tribune 619-718-5131

electrical contractors 20 Kennedy Electric 619-464-6568

security patrol 12 Signal 88 Security of San Diego 619-363-7233

air duct cleaning 5 Redi Carpet 800-734-6801

general contractors 20 Pacific Coast Construction 760-298-3170

sidewalk repair 24 Precision Trip Hazard Removal 760-658-6116

banking 50 Opus Bank 858-480-6735

loans 48 Louie Loans 619-252-7588

solar 28 Evolution Building Efficiency 866-615-8429

bathroom remodeling 26 American Bathtub Refinishers 619-265-9200

paving 32 AMS Paving 858-880-6133

tenant screening 55 Infolink Resident Screening 888.762.7313

bathtub liners 26 American Bathtub Refinishers 619-265-9200

pest control BC Corky's Pest Control 800-333-7138 22 Lloyd Pest Control 800-223-2847

termite Control 22 Lloyd Pest Control 800-223-2847

bathtub refinishing 26 American Bathtub Refinishers 619-265-9200 broker/real estate 30 Terry Moore 619-889-1031 carpet cleaning 5 Redi Carpet 800-734-6801 carpet sales 5 Redi Carpet 800-734-6801 concrete services 24 Precision Trip Hazard Removal 760-658-6116

plumbing 46 ASAP Drain Guys and Plumbing 619-581-2127 property management IFC Harland Property Management 858-367-0343 real estate management 10 Griswold Real Estate Management 858-597-6100 refuse removal 12 Dependable Disposal 619-460-3551

damage restoration 13 Hersum Construction 858-373-5900 20 Pacific Coast Construction 760-298-3170 deck coatings & waterproofing 27 Medrano 619-264-3434 20 Pacific Coast Construction & Water Proofing 760-298-3170

56 | Southern California Rental Housing Association Rental Advisor November 2019

towing 16 Western Towing 619-297-8697 utility billing system 14 Livable 877-789-6027 water heaters 46 ASAP Drain Guys and Plumbing 619-581-2127 water purifier 9 Soft Flow Water Treatment 619-990-1355 windows 18 Newman Replacement Windows 619-677-6511 760-764-4553

100Memories th

Southern California Rental Housing Association's

Mark of Excellence Awards This year marked the 25th annivesary of the Mark of Excellence Awards. We congratulate all the nominees, and hope you enjoy a look back to the 2009 Mark of Excellence.

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