March 2020

March 2020

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CONTENTS Industry Voices

MARCH 2020

7 Inspect To Protect

Etta Smith, Generation Contracting & Emergency Services Business Operations

31 Can Landlords Charge Renters for Repairs if They Do the Repairs Themselves?

Molly Wood, SPHR Operations

39 When it’s time to turn over management, what should you ask?

FastEvict.com, Lawgroup Attorney & Associates Operations

In Every Issue 3 4 11 15

President’s Message Executive Director’s Message Regional Legislative Update Capitol News

21 Top Three Misconceptions on Harassment Prevention Training

Melissa DeMarco, FBS Property, AMO Operations

Use A Member First

51 Business Directory: Property Management Companies 53 Business Directory: Suppliers Search the Online Business Directory at socalrha.org.

2020 OFFICERS

President Kendra Bork, Cambridge Management President Elect Lucinda Lilley, FBS Property, AMO Vice President John Modlin, GRI, Independent Owner Secretary Aiesha Blevins, Alliance Residential Treasurer Abigail Rex, American Asset Management

Rental Advisor

MAGAZINE STAFF Publisher Alan Pentico, CAE, Executive Director Managing Editor Olivia Galvez, Director of Operations Editor Lindsey Lee, Marketing Coordinator Design & Layout Marc Shanahan EDITORIAL ADVISORY BOARD Melissa De Marco, FBS Property, AMO-Chair Etta Smith, Generation Contracting & Emergency Services, Inc.-Vice Chair Norman Cullen, CULTR 1, LP Melissa Deen, Sunrise Management Company, AMO DeAnna Wilson, Conversion Logix

Legislative Chair Shannon Kelly, Independent Owner Immediate Past President Scott Cook, CPM, SVN Asset Advisory Group

2020 DIRECTORS

ASSOCIATION STAFF

Alan Pentico, CAE, Executive Director apentico@socalrha.org 858.278.8070

Allison Pfister, GreyStar Athan Ranglas, R&V Management Buck Buchanan, Owner Carla Azevedo-Taber, Progress Management Gail Miller, Lincoln Military Housing Hojjat "Tom" Tamar, Owner Jay Lopeman, BG Multifamily Kurt Sullivan, Douglas Allred Company Melissa Deen, Sunrise Property Management Nichole Lawhon, Apartments.com Scott Ledesma, Generation Contracting & Emergency Services Todd Henderson, Owner

Olivia Galvez, Director of Business Operations/Operational Advice ogalvez@socalrha.org 858.751.2217

HONORARY LIFE ADVISOR

Lindsey Lee, Marketing Coordinator llee@socalrha.org 858.751.2218

G. Wesley Harker

Molly Kirkland, Director of Public Affairs/Operational Advice mkirkland@socalrha.org 858.751.2200 Kim Zebroski, Office Manager kzebroski@socalrha.org 858.751.2220 Lorna R. Kindred, Education Manager lkindred@socalrha.org 858.751.2219 Mike Nagy, Public Affairs Manager mnagy@socalrha.org 858.751.2214

Tanya Sprague, Membership Sales Representative tsprague@socalrha.org 858.751.2208

Southern California Rental Housing Association Rental Advisor Magazine is published by the San Diego Multi-Housing Corporation (SDMHC) a wholly owned subsidiary of the Southern California Rental Housing Association (SCRHA). The magazine is published monthly and is provided to Southern California Rental Housing Association members only. The views expressed in these articles are the authors's and do not necessarily represent those of the Southern California Rental Housing Association or SDMHC.

Cover Credit Š Jason Finn | Dreamstime.com

Our Address

Southern California Rental Housing Association 5675 Ruffin Road, Suite 310, San Diego, CA 92123 San Diego Office: 858.278.8070 Toll Free: 888.762.7313 Fax: 888.871.5229 socalrha.org

All rights reserved. Materials may not be reproduced or translated without prior written permission by the publisher. Contact the Southern California Rental Housing Association at 858.278.8070 or visit socalrha.org for more information.

Advertising - We do not guarantee or endorse the products or services of any of the advertisers, but we would like to assist both readers and advertisers in maintaining a continued vote of confidence and respect for one another. Information provided in the advertisements are the sole responsibility of the advertiser. For concerns please contact the advertiser directly.

CONTRIBUTE: Educational articles in Rental Advisor Magazine must be between 500-800 words, include a byline of the author, and a final paragraph with contact information. Deadline is the 10th of the month before publication. Submit to publications@socalrha.org.

ADVERTISE: Contact the Association at 858-278-8070 or email info@socalrha.org for advertising information, including rates, production specifications, and print deadlines.

Kendra Bork

2020 President Southern California Rental Housing Association

B

y the time you read this message, California voters will have decided the top candidates facing each other in city, county, state and federal elections in November, as well as which local and state ballot measures have been approved. San Diego voters will also have decided their region’s future on housing and planning. I hope you voted and that you urged your friends, family, and colleagues to vote as well. It is not only our civic duty, but it is critically important that everyone in the rental housing industry who is eligible to vote be an active participant in the political process both now and moving forward.

We must be united and resolve to defeat further restrictions on our industry.

But, it doesn’t end in March. We need to be sure that we are out in force this November, proactively spreading our messages ahead of time about voting no on the rent control proposition.

We need to support and donate to like-minded candidates and causes that are in-line with our point of view and will help us get our messaging out to a wider audience. Please start (or continue) supporting these candidates and causes, especially those endorsed by the SCRHA, which you can find in our communications as they are announced.

While we already have statewide rent control because of AB 1482, some think it is not enough and will not stop there. Don’t think that rent control and tenants’ rights advocates will stop trying to add more restrictions on our industry. They will continue to push unless we change the narrative and start working on solving the actual problems. Along with like-minded elected officials, they are only interested in putting band aids on the symptoms. Even after the passage of rent control, they want to place greater restrictions on our industry, trying to implement more of the very same policies that brought on California’s housing affordability crisis in the first place. They don’t even realize that rent control only hurts the people who need housing the most and that it doesn’t do anything to solve the underlying problems causing the housing crisis.

We need to be vigilant and defeat these issues wherever they come up - at city hall, the State Legislature and ballot box - while at the same time proposing solutions to help solve the problem and create affordable homes for more Californians.

For proof of what we’re facing, just look at your March 3 ballot, visit the County of Registrar of Voters website to see November’s ballot, read the SCRHA newsletter and call-to-action emails, or read the articles in the RentalAdvisor Magazine. The tenants’ rights groups and their supporters are incessantly proposing bills and ballot measures aimed at our industry, and they will continue targeting our industry unless we find ways to stop them by solving the actual problem – not just the symptoms. They already have demonstrated that they don’t need the will of voters to impose rent control; state legislators still passed AB 1482 despite a resounding defeat of Proposition 10 in November 2018.

Please continue to educate your community about how failed policies like rent control are responsible for California’s present housing crisis. Talk to your elected officials and the candidates you support – not just on Legislative Day or during town halls, but by visiting them in their local or Sacramento offices, or joining SCRHA when they meet with local leaders.

Make your voice heard to them: tell them your stories of how their proposals will affect not only you, but also your residents.

Even more important, let everyone you know about the importance of rental housing. Right now, tenants’ rights groups believe they control the narrative in Sacramento. We have to change the stereotype that they have imposed on our industry and take charge of the narrative. Please use your voice and become an advocate for rental housing.

March 2020 socalrha.org | 3

Alan Pentico, CAE

Executive Director Southern California Rental Housing Association

W

hy is it important to be a member of the Southern California Rental Housing Association?

The reason is the SCRHA provides members easy access to information, people and products they readily couldn’t find using any other source. Try asking someone who’s not in the rental housing industry where to find information, and you will get a wide range of responses; unfortunately, most answers will be inaccurate. That’s the challenge we face as an industry because the general public knows very little about rental housing. Our dilemma is not unique, look at the entertainment industry.

advocating, educating and promoting the rental housing industry. The SCRHA still thrives because members like you believe it is important and necessary. We exist because we want to help everyone in the rental housing industry perform exceptionally. A lot has changed in California in 2020 when it comes to landlord/tenant issues, and unfortunately, some landlords and companies are not staying informed about recent changes to the industry. All members should use the SCRHA as a resource and urge those who are not SCRHA members to contact us.

The SCRHA has dozens of new classes to help members understand California laws and best practices. We have a library of white papers on common rental issues and rental forms to help The entertainment industry is not only about the big- owners and managers better manage their property. name entertainers and the entertainment executives. We have designation programs for managers, maintenance technicians and leasing agents who There are companies and people specializing in production, design, marketing, editing and managing want to improve or expand their knowledge. We have our InfoLink Resident Screening product for who are essential in keeping the entertainment industry operating efficiently. owners and managers who need fast and reliable service in screening applicants. Members and nonRental housing is not all about the big corporate members can visit socalrha.org to see our activities, landlords. There are the managers, leasing agents, products, and services. maintenance technicians, the supplier companies and their employees who provide the products SCRHA suppliers, owners, and managers: Did you register for the ‘Innovations in Rental Housing and services to each property, and the small Education Conference and EXPO’ on April 21 at independent rental owners who work hard daily to the San Diego Convention Center? If not, why keep their properties maintained and profitable. are you waiting? This annual event is an excellent The rental housing industry is not only a large part way for members to find innovative services for of the economy, but it is also intertwined in the community. We as rental housing professionals must rental properties and to market those products or remind ourselves that we are always representing services to thousands of attendees all in one day. the industry when we are in the community.

Maintenance Technicians: you can still register for Maintenance Mania on April 21 even if you It is a reflection upon the industry whenever a missed the Maintenance Mania Boot Camp. property or company does not perform to the Do you know a manager, owner, or supplier who is industry standard. We must ensure that everyone is not an SCRHA member in Imperial, Riverside or San performing at or above the industry standard. 2020 Diego County? Please refer them to us and let them SCRHA President Kendra Bork stated in her message know why they need to be an SCRHA member. last month, “we have a perception problem.” We need to change that perception by changing the Thank you for your membership and support. narrative and by leading by example.

For more than 100 years, the SCRHA has been 4 | Southern California Rental Housing Association Rental Advisor March 2020

March 2020 socalrha.org | 5

Independent Owner 101 Certification

The Southern California Rental Housing Association is recommending a series of six (6) online Visto courses to earn Independent Owner 101 certification through SCRHA. In order to receive certification, you must complete all six (6) Visto classes in the series and the eight-hour Fair Housing course offered by the SCRHA. All classes must be completed within a twelve (12) month period.

Register at www.naahq.org/education-careers/online-learning You must select the Southern California Rental Housing Association when registering and notify us when you enroll in your first class and complete the last one in the series.

Asbestos Awareness: Even though the use of asbestos was banned in 1989, more than 1.3 million workers still face significant asbestos exposure risk on the job. This course covers basic asbestos repair techniques as well as guidelines for asbestos removal.

Conflict Resolution: Learn four ways to respond to any conflict, and when to use each approach in a property management environment: improved listening skills, negotiation techniques, and how to work with a coworker to solve a disagreement.

Curb Appeal and General Exterior: This course identifies what curb appeal is and its importance in rental housing.

Maintenance and Resident Retention: In this course, you will learn why maintenance matters in retention, how to perfect your maintenance process and ways to enable maintenance success.

Assistance Animals in Multifamily Housing: Reasonable accommodation requests for assistance animals, including emotional support animals, creates challenges for many owners. They affect an owner’s ability to apply rules and policies to the requesting resident’s animal. Additionally, they expose owners to possible fair housing complaints.

Preventive Maintenance: All rental housing, regardless of the style or location, have certain maintenance requirements in common. Without the proper attention, a dwelling will quickly fall into disrepair. Preventative maintenance helps keep that from happening. The goal of this course is to help you design, implement, and maintain an effective Preventative Maintenance Program so that you may protect the life and value of your rental property and ensure a satisfactory living experience for your residents.

Fair Housing: A staple in the rental housing industry, this two-part series provides an in-depth look for individuals looking for refresher training or for a company looking to train new and seasoned employees. This two-part series will be held in person at Southern California Rental Housing Association and includes new Fair Housing laws for 2020.

INSPECT TO

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PROTECT

As outdoor temperatures heat up and spring rolls in, it is prime time to create a check list of areas to inspect around your property following the winter months. Focusing on preventative maintenance can be critical to preventing property damage.

Not only should you survey the exterior and interior condition of your property, but it is also important to review your database of vendors to ensure they are ready to respond if you do need help.

“After working in the property restoration industry for more than 20 years, I have no doubt that making time to walk your property on a regular basis can be invaluable to preventing costly damage,” said Scott Ledesma, CEO, Generation Contracting and Emergency Services. “Learning to recognize where property issues are likely to occur can help stop a

Preventative Maintenance Tips By: Etta Smith, Generation Contracting & Emergency Services small problem from turning into a big emergency.”

EXTERIOR CHECK POINTS • Gutters & Sump Pumps – Ensure these areas are clear of debris and functioning properly to allow for proper drainage when the rainy days come.

• Windows & Sliding Doors – Inspect sills, seals, caulking, etc., for water-tight integrity. Clearing debris and spider webs may be needed to ensure a proper seal.

• Exterior Water Stains – Take note of exterior walls with signs of water staining. This can be indicative of improper drainage causing pooling and may lead to water damage.

• Bugs & Varmints – Open storage sheds, crawlspaces and look for signs of rodents or animal nesting.

Learn to identify signs of termite damage to wood finishes.

• Concrete Structures – Survey

driveways, sidewalks, staircases and home foundations for signs of cracking that could create trip hazards or allow water intrusion.

• Nighttime Safety – Walk your property at night to locate areas where lighting may need to be serviced or installed. Look for trip hazards that may be hard to see in low light.

INTERIOR CHECK POINTS • Fire Safety – Smoke and carbon monoxide detector batteries should be changed regularly.

Test alarm systems to ensure they are operational. Have fire extinguishers serviced regularly.

• Proper Ventilation – Clear ventilation fans of dust to allow sufficient negative air flow.

Inspect air filters for HVAC systems & replace every 90 days or as necessary.

• Plumbing Leaks – Inspect hoses and pipes for sinks, toilets, water March 2020 socalrha.org | 7

heaters, dishwashers and washing machines for signs of moisture or water stains, indicating a possible leak.

• Deep Cleaning – An annual deep clean of ‘high moisture environments’ (bathrooms, laundry rooms, showers/grout) can help prevent microbial growth.

• Dust High & Low – Wipe down baseboards behind doors and in low-traffic areas that may not be accessed regularly. Remove dust from light fixtures and ceiling fans.

SERVICE PROVIDERS • Credentials – Review service agreements, insurance certificates, licenses, etc., to verify that all documentation required is on file and up to date.

• Service Needs – Identify

property services where you may be lacking a solid supplier connection or may need to add more vendors as a back-up option.

• Contact Information – Ask suppliers for an updated contact list to ensure you have the right information on file.

• Emergency Protocol – Review property emergency procedures.

Ensure all staff are properly trained and know the initial actions in the event of a fire or flood on a property.

While this is not a comprehensive list, hopefully the check points above serve as a good starting point for creating your own spring-cleaning check list. Every property is different and may require different preventative measures. Once you have your check list in place, decide on a schedule. Some items may need

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to be inspected quarterly while others are better assessed on an annual or semi-annual basis.

Consistency is the key to success!

WHITE PAPERS Our experts have created an entire library of white papers to help you navigate the complex issues facing rental owners and property managers.

Log in to your account to read one of our in-depth white papers. With more than 60 white papers available online, you can access the information you need.

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REGIONAL

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LEGISLATIVEUPDATE

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SD County Board approves Reforms to Building Permit Process; Unveils new Portal to track Housing

The San Diego County Board of Supervisors approved a set of policies to streamline the entitlement process for residential projects in the county’s unincorporated areas. The package of policies are intended to reduce the time and cost of issuing building permits.

The package was authored by County Supervisor Jim Desmond. Last year, the Board of Supervisors directed the County’s Chief Administrative Officer to create a list of recommendations that would reduce the time and cost of the entitlement process and return to the Board for approval. The policy recommendations originated from county employees from multiple agencies. County Supervisors unanimously approved the package on February 12.

Policies include: • Creating a program allowing engineers to selfcertify.

• Allowing greater flexibility for final engineering plans.

• Allowing more exemptions in certain processing.

• Increasing coordination among county departments.

• Creating a resolution process for projects.

• Phasing out obsolete or onerous fire and safety codes and requirements.

Supervisors hope the new polices will encourage builders not only to build more housing, but also give them the flexibility to introduce a greater variety of housing types.

Last month, San Diego County unveiled a new web-based portal allowing the public to track the development in the unincorporated areas. The County says that 5,802 new units have been built since the General Plan was last updated in 2011. The online portal also shows how many homes can be built in those specific areas. The County’s General Plan allows for up to 60,748 new homes to be built.

The portal is available on San Diego County’s General Plan website at https://www.sandiegocounty.gov/ content/sdc/pds/generalplan.html.

Palm Springs Ushers New Utility Model for Customers

Beginning this April, Palm Springs utility customers automatically will be enrolled into a Community Choice Aggregation (CCA) utility program called ‘Desert Community Energy.’ Under the previous utility model, the local utility was in charge of generating or purchasing the electricity and then

March 2020 socalrha.org | 11

billing customers for usage. Under the CCA model, local governments that participate in the CCA are in charge of procuring the electricity from multiple sources and billing customers for usage.

Green Rate programs.

Palm Desert and Cathedral City have not officially adopted the new CCA model but are currently holding workshops to see when or how the cities will be a part. CCAs have become popular models among Palm Springs began informing utility customers about the change in February. The Desert Community local governments in California and in seven other states. Sonoma and Marin Counties presently operate Energy program is intended to reduce utility rates and the city’s carbon footprint. Electricity purchased their CCAs. Riverside County is implementing its CCA for county residents and San Diego County is under the Desert Community Energy program will determining if it will form its own CCA or join with come from 100 percent renewable sources. Utility other cities in the San Diego Region. CCA proponents customers that don’t want to opt into the Desert say the system is less expensive than utility-based Community Energy program can enroll in other models and allow utility customers to purchase their programs. Customers can opt into the ‘Desert Saver’ program which provides 35 percent of its electricity power from renewable sources. to be procured from renewable sources.

Customers also can keep SoCal Edison as their primary utility. Customer that keep SoCal Edison can remain under its present model or select from the utility’s “Green Rate” plans. SoCal Edison customers may choose to have their electricity come from 50 or 100 percent renewable sources. CCA’s Desert Community Energy and Desert Saver plans are expected to be less expensive than the SoCal Edison’s

Palm Desert faces pressure to add more Council Districts

Last summer, two women sued the City of Palm Desert alleging the city’s at-large voting system violated California’s Voting Rights Act and must adopt a council district model. Last December, an agreement was declared between Palm Desert and two women to adopt a council district system. The initial compromise agreed to by the city and the plaintiffs would create 2 Council Districts with a ranked choice voting system. However, one of the plaintiffs says the city should implement a fivecouncil district system like the systems adopted by the neighboring cities of Indio, Cathedral City and Palm Springs.

The city’s two-district plan would establish a ‘Downtown District’ and ‘Donut District.’ Downtown District would cover the Civic Center Area and nearby neighborhoods representing 20 percent of the city’s population. The Downtown District would have one council seat. The Donut District would represent the other 80 percent of neighborhoods outside of the Downtown District. The Donut district would have four councilmembers. The council members would be elected at-large based on a voting ranking system. The two council seats would have four-year terms and the elections for two of the seats would be staggered every two years.

After the settlement was declared in December, the city held a public workshop in January so residents could see the compromise. Residents who attended

12 | Southern California Rental Housing Association Rental Advisor March 2020

the workshop asked why the city selected the two-council district system. The plaintiff publicly expressed a preference for the five-district system alleging that the two-district proposal has been gerrymandered and would discourage Latinos from voting. Proponents of the two-district system and those who want to keep all elections at-large say the district plan will cause districts to compete against each other for city resources. Proponents added the plaintiff was going back on her word after she agreed to the settlement.

The Palm Desert City Council held a workshop on February 12 so the public could review and comment on the city’s demographics, boundaries and maps of both districts. Those who attended the workshop expressed opposition to the two-district system with several speakers suggesting that the Downtown District be split into two districts with the Donut District be divided into three districts. The City Council, after the workshop, gave residents until the end of February to submit their districts to them for consideration.

The City Council will hold three more workshops, the next hearing is scheduled for February 27. The city hopes to have the districting plan ready by July 13, so it can be considered by voters in November 2020. If the plan is not ready this July, the plan will be ready for the November 2022 election.

MEMBERSHIP REFERRAL PROGRAM Do you know someone who owns or manages a rental property? Do you know a company that provides products and services to the rental housing industry?

Refer them to the Association to earn $20 when they join!

Email membership@socalrha.org for details.

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CAPITOL NEWS

By: Aaron Read & Associates, SCRHA's Lobbying Firm

Bills continue to be introduced in the 2020 legislative year. We are reviewing all of them and identifying the ones that will impact SCRHA. One bill we have been waiting on is the Governor’s trailer bill language to address housing and homelessness. It has just been released and it is titled the California Access to Housing and Services Act. This is the framework for the governor’s proposal to provide $750 million in one-time General Fund (GF) revenue to increase units available for homeless individuals or those at risk of homelessness.

The purpose of the Act is to move homeless individuals into safe and stable permanent housing with supportive services as needed. In addition, its purpose is to increase housing for the homeless or people at imminent risk of becoming homeless.

Participation in other programs with complementary purposes is encouraged for beneficiaries. The trailer bill language states that the California Access to Housing and Services Fund would be created and would receive funds allocated by the Legislature as well as from donations. Funding provided in the annual budget act would be used by the State

Department of Social Services (Department) who would contract with a regional administrator to provide homeless assistance and services.

The regional administrator is defined as an entity or consortium of entities that will operate across a region, has a proven history of conducting activities and establishing public and private partnerships within the region to provide necessary services and supports, understands the region’s housing supply and rental market, and is not a private forprofit entity. The governor is currently proposing that local governments be eligible to apply to be regional administrators, however there will be a 10% administrative cap on the funding.

Funds can be used for: • Housing-related financial assistance, including rental subsidies and deposits • Stabilizing residential facilities for adults and the elderly • Development of new housing, improvement of existing housing, or conversion of existing housing into habitable spaces March 2020 socalrha.org | 15

• Tenancy support services • Administration and data collection • Outreach Regional administrators will be tasked with developing prioritization around participation in conjunction with regional communities. Those priorities may include: • Chronically homeless individuals • Newly homeless individuals without resources or social supports • Those seeking rehabilitation or family stability following the end of detention of a parent • Homeless who are under 24 or are older than 60 • Those committed to the Department of State Hospitals or a community-based restoration program • Domestic abuse survivors • SSI/SSP recipients • Justice-involved populations Available funding will be awarded through a Request for Application (RFA) process for each region (as defined by the Department of Social Services) considering the following criteria and any other criteria the Department decides upon: • Housing need as measured by a recent census, Point-in-Time count, and the geographic and demographic distribution of those populations

• Number of low-income rent or mortgage burdened households • Total number of housing units per capita and housing need determination by income level • Racial equity Within each regional area, funding shall be awarded to one qualified regional administrator by the Department, with the following factors to be considered: • History of providing housing, services, or supports, or a commitment to further develop capacity to provide housing and services • Organization capacity for operations • History or ability to partner with government entities, community-based organizations, and other stakeholders In addition to establishing data collection, reporting, and evaluation criteria, the Department shall determine whether regional administrators are performing successfully based on measurable objectives which may include the number of homeless housed and an increase of housing affordability, among other objectives. If a regional administrator is not performing, the contract may be terminated or transferred to another regional administrator. Regional administrators must submit an annual independent financial audit.

This trailer bill language will be considered as part of the budget process in the Senate and Assembly Budget Subcommittees.

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Partner Solutions As a member of Southern California Rental Housing Association, you have access to discounts on the products and services provided by our Partner Solutions. Visit socalrha.org/become-a-member/member-discounts for details!

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BROKER PROGRAM Are you selling an investment property with 50 units or less? Give your client the tools needed to be successful in the rental housing industry.

Purchase a gift membership to the Southern California Rental Housing Association as a value-added gift for your client.

CALL 858.278.8070 or EMAIL MEMBERSHIP@SOCALRHA.ORG

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If you’re interested in being involved with this program, you can contact them directly at sales@paluxymedia.com and set an appointment.

Top Three Misconceptions on Harassment Prevention Training Written by Molly Wood, SPHR Š Anan Sudsaithong | Dreamstime.com

As you probably know by now, in the aftermath of the great harassment scandals of 2017, California has expanded legislation surrounding Harassment Prevention Training.

Although the deadline to provide training to non-management employees has been extended, the law still requires that supervisory employees are provided with two hours of training, and all other employees receive one hour or training to be completed

by January 1, 2021. Seasonal or temporary employees must be trained within 30 days or 100 hours worked, whichever comes first. And this mandate is applicable to employers with as few as five employees, a big drop from the former 50+ employee decree.

So, a few bad apples have made more hoops for all business owners to jump through. You may be thinking that there must

be a way to make this fast and easy, and there is, but it might not be the way you were assuming.

Before you go through the effort of researching a quick fix, here are three common misconceptions regarding the essential features and functions of a compliant training program.

MISCONCEPTION: I can just have my employees and supervisors watch a video.

REALITY: In order to meet standards, harassment prevention training must be interactive. This can be achieved through classroom-style training, webinar, or interactive e-learning. If you choose to go with the e-learning approach, the training must provide instructions on how to contact a trainer who will answer questions within two business days. If a question is asked and not answered that

training is no longer valid.

Questions asked during a webinar or in a classroom setting can be answered on the spot and subsequently meet requirements.

Employers cannot have supervisors and/or employees watch or listen to a pre-recorded training to comply with the new law.

MISCONCEPTION: I know how to prevent harassment! I can conduct training myself.

REALITY: The California DFEH establishes three types of qualified trainers: a) Attorneys who have been members of the bar of any state for at least two years and whose practice includes employment law under the Fair Employment and Housing Act or the federal Title VII; March 2020 socalrha.org | 21

b) Human resources professionals or harassment prevention consultants with at least two years of practical experience with discrimination, harassment, retaliation, and investigations; c) Law school, college, or university instructors with a post-graduate degree or California teaching credential and 20 hours of instruction experience about applicable employment law. d) Law school, college, or university instructors with a post-graduate degree or California SCRHA Ad - 04-24-19.pdf 1 4/24/2019 4:43:16 PM

teaching credential and 20 hours of instruction experience about applicable employment law.

the New York Knicks, $11.6 million in punitive damages was awarded to a former executive because the head coach called her MISCONCEPTION: a “B*%ch” and “Ho” to her face I already have a harassmentand later made a “thinly veiled free work environment. It’s solicitation for sex.” These were no big deal if I don’t do the two individuals in high ranking harassment prevention training. positions in the organization. The head coach may have thought his REALITY: comments were taken as a joke If you are not discussing or that because they were both in harassment prevention, people positions of power, it would not will frequently not even notice if be considered harassment. $11.6 they are doing it. million ended that notion.

As an example, in a case involving

10% Discount For SCRHA Members!

While your organization’s pockets are likely not as deep as the New York Knicks, imagine what even $500 thousand in punitive damages would do to your business! Not to mention the bad press coverage, your reputation on “the street” (social media) with prospective employees, and the low employee morale that comes with all these negative repercussions.

As workplace cultures become more diverse and accepting of people coming from different walks of life, we must be more aware of behaviors that can be taken, at best, as offensive, and, at worst, as harassment. An effective training program will not only keep you compliant with California law but will help to ensure that your work environment is as inclusive and engaging as possible.

SDIAA

22 | Southern California Rental Housing Association Rental Advisor March 2020

March 2020 socalrha.org | 23

What to Expect at EXPO!

24 | Southern California Rental Housing Association Rental Advisor March 2020

Dixieline Lumber & Home Centers - 103 Restoration Managment Company - 104 Urban Surfaces - 105 Pacific Bathtub Refinishers, Inc. - 106 California Safety Agency - 107 Wash Laundry Systems - 108 Alpha Video Surveillance - 109 Yardi - 110 Ams Paving, Inc. - 111 Pinnacle Emergency Services - 112 Security First - 113 Sully-Jones Roofing - 302 Best Rate Repair - 303 Zoom Recreation - 304 Precision Concrete Cutting - 306 Conversion Logix - 308 Production Interiors Llc - 310 Asap Drain Guys & Plumbing - 311 Fsi Construction - 312 All Valley Washer Service - 314 Corporation For Supportive Housing - 316 1031 Capital Solutions - 317 Culligan Water - 318 Landsystems - A Monarch Landscape Company - 319 Lp Building Solutions - 320 Entrata - 322 City Wide Group Of Companies - 324 Newman Windows And Doors - 325 Paul Davis Emergency Services - 326 Career Strategies, Inc - 328 Western Towing - 329 Weblisters, Llc - 402 Apartmentratings & Satisfacts - 403 Symons Fire Protection, Inc. - 405 Rentvision - 407 Zillow Rentals - 409 Sherwin Williams - 411 American Bathtub Refinishers - 416 Best Washer Sales & Service - 420 Generation Contracting & Emergency Services, Inc - 422 Empire Today - 424 J & C Carpet Company - 502 Mcmillin Contracting Services - 503 Cleanology Housekeeping Personnel Service - 504 Luther Burbank Savings - 505 Pro-Tech Painting Company - 506

Signal 88 Security Of San Diego - 507 Harbro Emergency Services And Restoration - 508 County Of San Diego Housing And Community Development Services (Housing Choice Voucher Program) - 509 Bath Fitter San Diego - 511 Dependable Disposal & Recycling - 602 Redi Carpet Sales Of Califorina, Llc - 603 Optimum Seismic - 604 Redi Carpet Sales Of Califorina, Llc - 605 Cable, Pipe & Leak Detection - 606 Commercial Restoration Company - 607 R & B Wholesale Distributors, Inc. - 608 Advanced Excercise - 609 Pacific Drain And Plumbing - 611 Pacific Drain And Plumbing - 613 Dunn-Edwards - 615 Griswold Real Estate Mgmt., Inc. - 617 Hd Supply - 619 Stealth Monitoring - 702 The Phoenix Staffing - 703 San Diego Backflow Testing, Inc. - 704 Oyo Homes - 706 Water Heaters Only, Inc. - 708 Sd Wood Cabinet - 710 Home Depot - 711 Chase Commercial Lending - 712 Kimball.,Tirey & St. John Llp - 714 Interior Logic Group - 716 Garage Door Medics - 717 Cort Furniture - 719 Keytrak - 721 Black Diamond Paving & Concrete - 723 Npm Staffing An Intersolutions Company - 725 Apartments.com - 729 Air Temperature Specialists - 802 Camp Construction Services - 805 Culligan Water - 809 Triple Plus - 811 Cox Communications - 816 Renter's Legal Liability, Llc - 818 Bg Multifamily - 820 Handytrac Systems - 822 America's Finest Carpet - 824 Appliance Parts Company - 825 Usgi - Upland - 827 Bald Eagle Security Services, Inc.

March 2020 socalrha.org | 25

Tuesday, April 21, 2020 | San Diego Convention Center Early Registration for Owners & Property Managers: $10 Members | $30 Non-Members Onsite Rate for Owners & Property Managers: $15 Members | $40 Non-Members Panel of Experts | 8:00 a.m.-8:45 a.m.

Litigation Avoidance and Management Strategies | 10:00 a.m.-10:45 a.m.

Lynn Dover, Kimball, Tirey & St. John LLP Richard Snyder, CPM, R.A. Snyder Properties, Inc. Are your policies and practices the best they can be? Learn how to develop and implement risk management strategies to avoid costly litigation; master your dispute resolution skills; learn what to do (and not to do) if you are served with a lawsuit; navigate the litigation process; and learn affirmative steps you can take to minimize the time and money spent in litigation.

The Next-Gen Renter: 2020 and Beyond | 10:00 a.m.-10:45 a.m.

Chelsea Kneeland, J. Turner Research This data-driven deep dive will shed light on just who will be renting in the years to come. What consumer trends are influencing purchasing decisions? What social philosophies are they building their lives around? And more importantly, is multifamily aligning its living experiences, marketing and more to not only attract but retain these individuals? Learn how to future proof your communities to ensure continued success and achieve revenue goals.

Legislative Update | 11:00 a.m.-11:45 a.m.

Molly Kirkland, Southern California Rental Housing Association Pat Moran, Aaron Read and Associates An overview of all the legislation we lobbied for and against this year. We will also cover the bills signed into law and the potential impacts that these bills will have on our industry.

Elaine Swann, Etiquette and Lifestyle Expert | 1:45 p.m.-2:45 p.m.

Keynote Speaker -Networking for Success -Let Crazy Be Crazy: How to Interact with Difficult Personalities in A Business Setting -Mastering Etiquette Essentials for a Professional Workplace What’s New in Fair Housing Shanly Hopkins, Kimball, Tirey & St. John LLP An overview of new laws and emerging issues.

Class times subject to change. Please check day-of schedule. *Fair Housing does not qualify for credit, as it covers new laws and their impacts, but not all necessary areas.

Attendees receive two (2) hours of CEC credits for attending two (2) or more classes*!

Register at socalrha.org 26 | Southern California Rental Housing Association Rental Advisor March 2020

Tuesday, April 21, 2020 San Diego Convention Center $35 Members | $45 Non-Members Note that registration fee includes entrance to the Innovations in Rental Housing Education Conference & EXPO.

Maintenance Mania registration is now open! Show off your skills and enter to win cash, prizes, and a chance to compete at the national Maintenance Mania competition.

Tuesday, April 21, 2020 San Diego Convention Center

PRIZE CATEGORIES • 1st Place OVERALL WINNER may qualify as the regional winner and is eligible to attend and compete in the National Maintenance Mania Competition at the NAA Apartmentalize in Boston, MA. • 2nd and 3rd place winners will receive prizes from SCRHA.

REGISTRATION DETAILS • Entrance fee for competition is due at registration.

• No limitations per company AFTER March 9, 2020. Entrants will be registered on a firstcome, first-served basis. All entrants will receive a detailed packet for completion and submission upon completing initial registration.

All ticket purchases, both online, via email and in-person, are FINAL. There are NO REFUNDS, CREDITS, OR EXCHANGES, even for tickets purchased by mistake or at a nonmember rate. Make sure that if you are a member, you log in to your account to receive member pricing. Please confirm your order before payment.

March 2020 socalrha.org | 27

A refreshingly simple way to manage your properties Residential

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“

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”

We were able to set up a complex in about 30 minutes. The process was easy, straightforward and seamless.

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“

”

My transition to Yardi Breeze was quick and easy, and I received fantastic support throughout.

Rachelle Powers Action Realty Group

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Danielle Drozdek RB Homes, Inc.

Get a free, personalized demo to see why thousands of companies choose Yardi Breeze YardiBreeze.com | (800) 866 -1144 28 | Southern California Rental Housing Association Rental Advisor March 2020

Discover what you can do with intuitive & powerful property management software

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unit per month $2 per (minimums apply)

Easy setup Property accounting Vacancy & prospect tracking ILS posting Online applications Online payments Online maintenance Email & text communications Vendor payments Owner payments & reports Live chat support Renters insurance Resident screening* Corporate websites* Property websites Online state-based lease documents Customer relationship management Job cost tracking Invoice approval & processing Corporate accounting Customizable financial statements Menu-level security *Additional fees apply

Tested, proven & trusted real estate solutions for over 35 years YardiBreeze.com | (800) 866 -1144 March 2020 socalrha.org | 29

Boost your knowledge, skills, and confidence!

Certified Apartment Manager WE RECOMMEND THIS COURSE for community managers and experienced assistant managers.

Earning your CAM credential allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve the owner’s investment goals. The CAM credential positions you well for career opportunities and advancement.

YOU’LL LEARN ABOUT: • Occupancy rates

• Apartment turnover

• Comprehensive marketing plans

• Working with contractors and vendors

• Sales team management and product readiness

• Recruiting high-caliber employees

• Equitable treatment of current and potential residents

• Employee orientation and training

• Resident retention and maintaining a positive company image

• Employment regulations and record keeping

• Communicating with residents • Customer service and issue resolution • Enforcing company policy and complying with laws and regulations

• Employee evaluation • Analyzing the property’s financial operations and taking corrective actions for underperformance • Monitoring property performance to achieve the owner’s investment goals • Accounting principles and practices

• Property inspections

• Maximizing net operating income

• Preventive maintenance programs

• Reporting property performance accurately

• Service request process

Available in person and online Online member price: $825 www.GoWithVisto.org

For more information, visit www.naahq.org/CAM. To locate an affiliate offering this course near you, visit www.naahq.org/education-careers/find-a-course.

30 | Southern California Rental Housing Association Rental Advisor March 2020

© Vladimir Stanišić | Dreamstime.com

Can Landlords Charge Renters for Repairs If They Do the Repairs Themselves?

Written By: FASTEVICT.COM LAWGROUP ATTORNEY & ASSOCIATES Whether or not a California landlord can charge tenants for repairs that are done by either a contractor or by the landlord depends upon whether the need for the repair is the result of damages or normal wear and tear.

old and it breaks, that’s wear and tear. But if a spoon accidentally goes down it breaking it, that’s damages due to negligence. If the tenants fail to remove the lint in a dryer and it overheats, that’s damages due to negligence.

Normal wear and tear of a rental unit is the physical deterioration of the property from normal regular use. These include things that time and regular daily use can cause to be worn like electrical switches, frayed pull strings on blinds, peeling wallpaper or faded curtains and dirty window screens.

Landlords are expected to keep up the habitability of the rental, such as leaks, exterior painting, and calking. Electrical repairs that are usually paid for by the landlord to a contractor. However, if the repair is the result of an accident or damages caused by the tenant, and the landlord is capable of making those repairs, there are several good reasons for the landlord to do it.

Wear and tear generally does not include occupants and their guests’ accidents or carelessness, which are considered damages.

Fingerprints and faded paint would constitute wear and tear, while large stains on the wall, ripped wallpaper, or broken molding would be considered damage.

If the garbage disposal is 20 years

The language in the lease or rental agreement is key. It should cover what happens when renter’s negligence or recklessness are the cause of the repair. Clearly state that the landlord has the prerogative to choose the contractor. By signing the agreement, the tenant gives permission for you or your

contractor to do the work.

California state tenancy codes require renters to notify the landlord when damage occurs. If the damage affects the habitability of the premises, a landlord must respond within 24 hours. One advantage of having the landlord do the repair is they know and care about the property best, and so can often get to the heart of the problem and know what is needed to fix it fastest.

Repairs often need immediate attention. Contractors often take time to become available and the landlord can frequently be the fastest to respond. Many repairs require follow-up checking which may also be most efficient for the landlord to do.

If the repair is the result of damages rather than normal wear and tear, and the landlord is qualified to do the repair, they can do it themselves and bill the tenant the same as if they had hired a contractor to do it.

March 2020 socalrha.org | 31

However, they need to charge reasonable market rates to do so.

after 10 years is the responsibility of the landlord.

Most states like California have provisions that determine the reasonableness of wear and tear, which often depends on the tenants’ length of residency. For instance, if the tenants lived in the property for three years, it may be reasonable to expect to paint the walls and clean the carpets.

An itemized statement should always be provided by the landlord whether the cost of the repair from damages was fixed by the landlord or a contractor.

It should detail any charges, including the hourly labor rate, the number of hours spent on the repair, what materials were used, the cost of those materials and any additional costs like transportation to get materials.

Many California courts will allow you to prorate the useful life of a damaged item. Under California landlord-tenant guidelines, a carpet’s useful life is eight to 10 years. If there is a major spill that requires the carpet to be replaced, then the cost of replacing the carpeting would have to be prorated over a 10-year period.

The cost of replacing the carpet

These costs for damages can come out of the security deposit if it was the tenant’s conduct that caused it. Having tenants carry renter’s insurance helps assure the costs of any damages will be paid if they exceed the security deposit.

Make sure all costs are carefully itemized and be sure the labor rate is the going market rate to avoid disputes over security deposits, which is one of the most common causes of tenant lawsuits!

California state law indicates that a landlord can be charged up to three times the deposit as a fine for illegally withholding money from former tenants for labor and repairs. Protect yourself by making the labor rate completely reasonable if were to ever be reviewed by a judge.

Written by M.C. Earle attorney for Fast Evict Law Group. 474 W. Orange Show Rd San Bernardino Ca 92408 909-889-2000.

SCRHA Association Mixer

Ballast Point Brewing Company - Miramar Industry mixers are an excellent opportunity to meet other rental property owners, managers, and industry suppliers.

Thursday, March 19, 2020 4:30 p.m.-7:30 p.m.

Invite your clients, industry friends, and colleagues to learn more about the Southern California Rental Housing Association and its members.

Ballast Point Brewing Company Miramar

We look forward to networking with our members and other professionals who are interested in joining the Southern California Rental Housing Association.

See you there!

32 | Southern California Rental Housing Association Rental Advisor March 2020

9045 Carroll Way San Diego, CA 92121 No Host Event

No cost to attend, but please register at socalrha.org

EMERGENCY RESOURCES As a property owner or manager, your emergency plan is a critical component of your business plan, especially when your business involves residential housing.

We encourage you to have a disaster plan in place before it’s ever needed.

As your trusted resource for operational advice and resources, we’ve compiled a list of resources to help you respond to a crisis.

socalrha.org

March 2020 socalrha.org | 33

LIMITED SEATING Register today!

March 2020 socalrha.org | 35

AB 1482 - Learning to Operate under Rent Control and Just Cause Tuesday, March 24, 2020 | 2:00 p.m.-4:00 p.m.

SCRHA is hosting a series of classes to inform members of their obligations under AB 1482.

Tuesday, March 24, 2020 2:00 p.m.-4:00 p.m.

SCRHA

This class will cover: • How much and how often you can raise rent.

• What happens if you raised your rent since March 15, 2019.

• What you need to know about Just Cause.

• Which properties are exempt from the new law.

Remember, not knowing the law is not a legal defense. Learn in our classroom, not a courtroom!

Instructors: Wendy St. John, Kimball, Tirey & St. John LLP and Molly Kirkland, SCRHA Director of Public Affairs

5675 Ruffin Road, Suite 310 San Diego, CA 92123 $30 Members | $45 Non-Members

All ticket purchases, both online, via email and inperson, are FINAL. There are NO REFUNDS, CREDITS, OR EXCHANGES, even for tickets purchased by mistake or at a non-member rate. Make sure that if you are a member, you log in to your account to receive member pricing. Please confirm your order before payment.

Register early, seating is limited.

Register at socalrha.org

36 | Southern California Rental Housing Association Rental Advisor March 2020

Connect Archives Missed an important article? Visit bit.ly/rentaladvisor to browse past issues of Rental Advisor Magazine.

Newsletters Our Weekly Update is delivered to your inbox every Wednesday.

The email contains critical legislative updates, and current events happening at the Association. Sign up at socalrha.org.

Visit socalrha.org to find online resources for members. Whether you want to register for upcoming classes and events, download rental forms, or search our directory for new vendors, you'll find everything you need on our website.

Be sure to log in to your account to access members-only resources.

Call 858.278.8070 to reset your login credentials.

socalrha.org

Follow Us Keep up with the Association on your favorite social media platform. Our Twitter feed (@ SoCalRHA) is where you can follow breaking news and our Instagram feed (@SoCalRHA) chronicles our classes and events. Like us on Facebook (facebook.com/ and LinkedIn for event updates and breaking news. Use #socalrha to share your content with us!

Keep in Touch Send us your insights on the rental housing industry or involvement with the Association.

Email publications@socalrha.org with "Letters to the Editor" in the subject line.

Mail Southern California Rental Housing Association 5675 Ruffin Road, Suite 310, San Diego, CA 92123 March 2020 socalrha.org | 37

Advertise with SCRHA Reach Your Target Audience

Reach 2,400+ members throughout Southern California by advertising in Rental Advisor Magazine.

Rental Advisor Magazine reaches the hands of Southern California Rental Housing Association members who own or manage more than 150,000 units in Southern California.

Distributed in print and available online, your advertisement increases visibility with independent property owners, managers, and community leaders throughout the region.

SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION RENTAL ADVISOR MAGAZINE

BY THE NUMBERS

2,400 Members 70% Independent Owners 20% Property Managers 10% Suppliers

50+ Cities Represented San Diego County Imperial County Southern Riverside County

socalrha.org 38 | Southern California Rental Housing Association Rental Advisor March 2020

When it’s time to turn over management, what should you ask? Š Joerg Habermeier | Dreamstime.com

Written By Melissa DeMarco, FBS Property, AMO

Strategic Independent Owners know that owning rental property is a business and should be treated as such. Managing property can be great for some, but for others it can be very time consuming. So, when the time comes to consider turning your property (s) over, it is important to ask the right questions.

Often, price is the first question asked, but truthfully it should probably be the last.

Consider these when you are ready:

1

2

4

What are your qualifications for a resident?

How many doors does each person manage?

How do you handle emergencies?

7

What does your company do for the industry and the community?

How many properties do you manage in my zip code?

5

8

Do employees have Real Estate Licenses or designations?

3

What kind of response time can I and my residents expect?

6

How many evictions per year do you average?

9

Will you provide tax information and will you 1099 all suppliers?

10

What is your management fee?

March 2020 socalrha.org | 39

Welcome New Members INDEPENDENT OWNERS Bortin Properties David Lizama Ivy Garcia Jeffrey Selzer

Jonathan Stead Kylee Burton Mia Jallos Peggy Hamilton

Richard Muus Veronica Hermann Veronica Munoz Zaida Escalante

SUPPLIERS ADT Smart Communities Buyers Access HomeStreet Bank

Horizon Solar Power Insurent Landsystems - A Monarch

Landscape Company Primus Paint Workx

PROPERTY MANAGERS Logan Property Management Rowan | Lyon Living

"Our company has proudly been a member of the Southern California Rental Housing Association for over 30 years. The legislative and educational support the association offers is unparallel. The diverse group of members within the association is always willing to lend a helping hand whenever anyone is in need.

The association has been vital in protecting the rental housing industry and supporting the growth of our company. I encourage everyone to be a part of this exceptional association."

Athan Ranglas – R & V Management

40 | Southern California Rental Housing Association Rental Advisor March 2020

CELEBRATING 1960 1974 1975 1977 1978 1978 1979 1980 1980 1981 1982 1983 1984 1984 1986 1986 1987 1987 1989 1989 1991 1992 1992 1993 1993 1995 1995 1996 1996 1996 1996 1996 1997 1997

Dangel Properties John Griffith Karen Zounes Matt Jurlina Atlas Management Group Richard Ramsey Leland Cook, III & Mary A. Dart David Mallett Sally Nesbitt & Cathy McLean Mission Bay Realty Jim Seagrim Darrell E. Holt, CPA Fumi I Danque Herman Miller Park Place Garden Apartments Peter Mallen Allen Yockey Doris McDowell Johnston Property Management, Inc. Torrey Pines Property Management Fred Wanke Arlene Simpson Dan and Marci Kaufman Charles Davis Daniel Klausenstock Acacia Enterprises Olive Tree Apartments George Rahe III Charles Dashiell Linda Steenson Ludecke Investment Properties, LLC Pat Marinos & Marina Bush Patrick F. McMillin, CPM Harper Properties

an ANNIVERSARY This Month

10+ years of membership 1997 1998 1998 1998 1999 1999 1999 2000 2000 2000 2002 2002 2003 2003 2003 2004 2004 2004 2004 2005 2005 2005 2005 2006 2006 2006 2007 2008 2008 2008 2009 2009 2010

Waite Real Estate Asset Property Management Mary Sandra Schroeder Rehmann Realty Group JDI Management Company Ocean Village Apartments LLC Paul Hastie Antonia Seng Florence Labo-Crick Michael Chasin Charles Pratt Nicole Gauthier Casa De Helix Apts Chuck Hoffman CSCDMT Family LP Sal & Alice Dalfio Joni Skinner Patricia Wert Stadium Arms The Clay Family Trust Ed Mulhern G. Rochelle Brinton Jerry Van Wey Sharon Whitley Larsen La Scala Apartment Homes Lynn Gardner The Premiere Residential , LLC Zimmerman Property Management Albert G. Morales Jack Doyle Pacific Crest Apartments LLC Cristina Rutherford Joemara Rentals, LLC CertaPro Painters

March 2020 socalrha.org | 41

CALENDAR Register at socalrha.org Register for events and classes online or call 858.278.8070.

Contact the Events Team at 858.278.8070 or events@socalrha.org for more information.

17 MAR

8:30a-3:30p

Maintenance 101 Training Series:Air Conditioning Mechanical and Electrical (Advanced) and Safety on Site

19 MAR

12:30p-1:30p

Solution Series: Statewide Mandatory Section 8

19 MAR

4:30p-7:30p

Association Mixer

Ballast Point Miramar

24 MAR

25 MAR

Solution Series: AB 1482 Learning to Operate under Rent Control & Just Cause

Supplier Success Course (CAS Prerequisite)

Solution Series: SDHC Section 8 Housing Choice Voucher Program Overview

15 APR

23 APR

30 APR

4:00p-6:00p

Member Orientation

ICON KEY

9:00a-12:00p

8:30a-4:00p

Fair Housing

Independent Property Owners

42 | Southern California Rental Housing Association Rental Advisor March 2020

6 APR

9:30a-11:30p

9:00a-11:00a

Solution Series: Marketing Your Rental Property

Property Managers

Suppliers

Featured Event Maintenance Mania April 21, 2020

Maintenance Mania registration is now open! Show off your skills and enter to win cash, prizes, and a chance to compete at the national Maintenance Mania competition.

10:00a-12:00p

7 APR

Featured Event

2020 Innovations in Rental Housing Education Conference & EXPO April 21, 2020

1,800 Property Owner & Manager Attendees 100+ Exhibitors to Visit​- Free Education Seminars Cash Prizes

San Diego Convention Center 8:30a-4:30p

13 APR

10:00a-12:00p

14 APR

8:30a-3:30p

Certificate for Apartment Maintenance Technicians (CAMT) Training

Solution Series: Risk Management

Maintenance 101 Training Series: EPA Section 608 of The Federal Clean Air Act Certification Testing

6 MAY

9 JUNE

10 JUNE

10:00a-12:00p

Noticing Tenants (IROC)

8:30a-4:00p

Maintenance 101 Training Series: Electrical & Plumbing Fundamentals (Beginners)

9:00a-11:00a

Selling Rental Property without The Tax Bill

Save Your Seat!

March 2020 socalrha.org | 43

Maintenance 101 Training Series The Southern California Rental Housing Association, along with HD Supply, is excited to bring you in-depth maintenance classes designed for independent owners and maintenance techs. Every class features an overview of practical skills.

Enrollment includes access to HD Supply’s online learning so you can review class materials and take other online courses for FREE! Each half-day session is $55/$65 per person. Register for TWO half-day sessions: morning and afternoon in the same day for $90/$100 (total) per person (excluded EPA Certification Course). Pricing shown is member/non-member pricing.

There are many ways to sign up for these popular classes! You can register online at socalrha.org or simply mark the classes you want to attend and fill out the registration form with your information. Return the completed form to education@socalrha.org or fax to 858.278.8071.

Name:

Member No.:

Company Name: Phone Number:

Email:

Individual Course:

Classes x $55/$65 =

Two Course Special (2 Half-Day Sessions on Same Day): Specials x $90/$100 = Full Maintenance Series (All 11 6 classes) $415/$425: □ Check Payment (Payable to SCRHA) □ Payment by Credit Card □ American Express □ Discover □MasterCard

□ Visa

Morning Session: 8:30 a.m. -11:30 a.m.

Afternoon Session: 12:30 p.m.-3:30 p.m. □ Tuesday, March 17, 2020 Air Conditioning Mechanical and Electrical (Advanced) Morning Session: $55/$65 □ Tuesday, March 17, 2020 Safety on Site | Afternoon Session: $ 55/$65 □ Tuesday, April 14, 2020 EPA Certification| Full Day: $180/$195 □ Tuesday, June 9, 2020 Electrical Fundamentals (Beginners) Morning session: $55/$65 □ Tuesday, June 9,2020 Plumbing Fundamentals (Beginners) Afternoon session: $55/$65 □ Tuesday, October 13, 2020 Water Heater | Morning session: $55/$65

□ Thursday, October 22, 2020 Electrical Fundamentals (Advanced) Morning Session: $55/$65 □ Thursday, October 22, 2020 Plumbing Fundamentals (Advanced) Afternoon Session: $55/$65

Name on Card: Expiration Date:

Zip Code:

This registration form is a legally binding contract when signed below by the student and accepted by the Southern California Rental Housing Association.

Signature:

Each half-day session is $55/$65 per person. Register for TWO half-day sessions – morning and afternoon in the same day for $90 /$100 (total) per person!

□ Tuesday, October 13, 2020 Mold & Mildew | Afternoon Session: $55/$65

Credit Card Number:

Security code:

Class Venue 5675 Ruffin Road, Suite 310 San Diego, CA 92123

Date:

*Schedule for modules may vary. **Class dates are subject to change. Cancellation Policy & Rescheduling: Cancellations are only accepted in writing. Cancellations received 96 hours prior to the first course will result in a refund of the series minus a $15 cancellation fee.

44 | Southern California Rental Housing Association Rental Advisor March 2020

□Tuesday, December 8, 2020 Make Ready Technician Morning Session: $55/$65 □Tuesday, December 8, 2020 Kitchen Appliance | Afternoon Session: $55/$65

Air Conditioning Mechanical and Electrical | (Advanced) Tuesday, March 10, 2020 | 8:30 a.m.-11:30 a.m.

This three-hour course is an introduction and overview for HVAC technicians, no matter his or her skill level. It begins with discussing air conditioning systems and the fundamentals of the "refrigeration cycle." The four major components of an AC system, how they work, and how to maintain them is then detailed. This class covers topics such as preventative maintenance (tools and techniques) and the troubleshooting skills needed to work on and operate the equipment typically found in both multi-family facilities and single-family homes.

grade water heater tank. The course will present and clarify operation fundamentals of the Natural Gas Burner and InTank Electrode water heaters, and typical equipment parts layout and design. It will identify major serviceable components and maintenance procedures used to set-up, operate, troubleshoot, repair, and clean a typical residential grade water heater.

Safety on Site Tuesday, March 10, 2020 | 12:30 p.m.-3:30 p.m.

This 3-hour class is an overview of the highest priority a maintenance associate has, which is safety. It is a good introduction to OSHA and the regulations it has designed to keep the maintenance associate safe and healthy on the work site. In addition to these laws and rules, common sense applications and ideas will be discussed.

Mold & Mildew Tuesday, October 13, 2020 | 12:30 p.m.-2:00 p.m.

This 1.5-hour course is designed to be a starting place for any maintenance technician no matter his/her skill level. The "MOLD & MILDEW" course is designed to explain and clarify the qualities, characteristics, and most common sites and causes of a mold growth, and when found, how to identify them. We will review what a complete repair process for an interior wall growth, accounting for replacement wallboard and structural materials, including the selection and use of tools and consumables. The course will present an overview of trouble-shooting the causes of mold, with several accepted mitigation solutions including maintenance.

EPA Section 608 of the Federal Clean Air Act Certification Testing | (Advanced) Tuesday, April 14, 2020 This is an opportunity for technicians to become certified by the EPA to work with AC refrigerants. A technician must hold this certification in order to legally purchase or handle all refrigerants used in residential and commercial air conditioning systems. This morning session will review the EPA 608 booklet. Booklet will be provided to enrollees two weeks prior to start of class. After the morning review session, the test will be administered by a Proctor for ESCO in accordance with EPA guidelines.

Electrical Fundamentals (Advanced) Thursday, October 22, 2020 | 8:30 a.m.-11:30 a.m.

This 3-hour class is an introduction and overview to Electricity, how it works, and how it is measured using the functions of Voltage - Amperage -Watts - Resistance. Ohms law and is applications will assist in defining and understanding troubleshooting components. The basics of electrical circuits, typical residential wiring, breakers, service box connections, grounding wires and cable color and insulation codes will be covered. Additional topics include: safety, American wire gauge and amperage, OSHA, and basic techniques of electrical troubleshooting.

Electrical Fundamentals (Beginners) Tuesday, June 9, 2020 | 8:30 a.m.-11:30 a.m.

This 3-hour class is an introduction and overview to Electricity, how it works, and how it is measured using the functions of Voltage - Amperage -Watts-Resistance. Ohms law and is applications will assist in defining and understanding troubleshooting components. The basics of electrical circuits, typical residential wiring, breakers, service box connections, grounding wires and cable color and insulation codes will be covered. Additional topics include: safety, American wire gauge and amperage, OSHA, and basic techniques of electrical troubleshooting.

Plumbing Fundamentals (Advanced) Thursday, October 22, 2020 | 12:30 p.m.-3:30 p.m.

This 3-hour class addresses the challenges associated with the most common service requests on site: plumbing. Topics will include, major fixture components from the water meter and pressure regulator thru the hot and cold water supply lines into the building. Galvanized thru PEX and tools used to assemble a watertight circuit are presented. Typical basin, bath, and shower fixtures, associated drains, and the tools and techniques for opening them will be covered.

Troubleshooting and safety with tools, products and process will be an additional focus.

Plumbing Fundamentals (Beginners) Tuesday, June 9, 2020 | 12:30 p.m.-3:30 p.m.

This 3-hour class addresses the challenges associated with the most common service requests on site: plumbing. Topics will include, major fixture components from the water meter and pressure regulator thru the hot and cold water supply lines into the building. Galvanized thru PEX and tools used to assemble a watertight circuit are presented. Typical basin, bath, and shower fixtures, associated drains, and the tools and techniques for opening them will be covered.

Troubleshooting and safety with tools, products and process will be an additional focus.

Maintenance Make Ready Tuesday, December 8, 2020 | 8:30 a.m.-11:30 a.m.

This 3-hour class is an overview providing information on all aspects of importance and procedures of making ready units.

Water Heater - Gas and Electric | 8:30 a.m.-11:30 p.m. | Tuesday, October 13, 2020 This 3-hour class is an introduction and overview of operation, maintenance and repair of a typical residential

Kitchen Appliance Repair Tuesday, December 8, 2020 | 12:30 p.m.-3:30 p.m.

This 3-hour class is an introduction and overview of the appliances found in a typical residential kitchen: range (gas or electric), dishwasher, and garbage disposal, (not including the Refrigerator). The course will review the mechanical and electrical components, operations, cycles, functions, and general troubleshooting of each of the listed appliances.

Typical design and installation principles, and a review of how to read wiring diagrams will be a focus of this class.

March 2020 socalrha.org | 45

Property Management 101 Certification

The Southern California Rental Housing Association is recommending a series of six (6) online Visto courses to earn the Property Management 101 certification through SCRHA. In order to receive certification, you must complete all six (6) Visto classes in the series and the eight-hour Fair Housing course offered by the SCRHA. All classes must be completed within a twelve (12) month period.

Register at www.naahq.org/education-careers/online-learning You must select the Southern California Rental Housing Association when registering and notify us when you enroll in your first class and complete the last one in the series.

Advanced Closing Techniques: Are you closing 100% of the customers who visit your community? In this course, you will grow your skill set as you master fundamental and advanced closing techniques. Learn how body language, storytelling, and follow up techniques are crucial to a successful close.

Customer Relationship Management: Customer Relationship Management is a customer-focused business philosophy that emphasizes personalized service to inspire customer loyalty. In this course, you will explore the development, characteristics, and considerations of this philosophy.

Advanced Leasing: Whether you have leased ten or ten thousand apartment homes, we know you will benefit from the real-life leasing lessons included in this course.

Successful completion of this course will help you to expand and enhance your leasing skills and become a Leasing Leader.

Leasing 101: This course is intended as an introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career.

In this course, you will learn the characteristics of a Leasing Leader, including dress code guidelines, presentation techniques, overcoming objections, and continued learning.

Assistance Animals in Multifamily Housing: Reasonable accommodation requests for assistance animals– including emotional support animals–create challenges for many apartment owners. They affect an owner’s ability to assess pet deposits and fees and to apply rules and policies to the requesting resident’s animal.

Additionally, they expose owners to possible fair housing complaints.

This course will address those issues; specifically, what the implementation of federal policies looks like in practice.

Preventive Maintenance: All apartment communities, regardless of the style or location, have certain maintenance requirements in common. Without the proper attention to those maintenance requirements, a community will quickly fall into disrepair. Preventative maintenance helps keep that from happening. The goal of this course is to help you design, implement, and maintain an effective Preventative Maintenance Program so that you may protect the life and value of your community and ensure a satisfactory living experience for your residents.

Fair Housing: A staple in the property management industry, this two-part series provides an in-depth look for individuals looking for refresher training or for a company looking to train new and seasoned employees. This twopart series will be held in person at Southern California Rental Housing Association.

46 | Southern California Rental Housing Association Rental Advisor March 2020

ASSOCIATION SPONSORS Thank You for Your Support PLATINUM SPONSORS

GOLD SPONSORS

SILVER SPONSORS

Generation Contracting and Emergency Services Inc. Paul Davis Emergency Services of Temecula BRONZE SPONSORS

Chase Bank-Kristy Blair Team

socalrha.org March 2020 socalrha.org | 47

Spring 2020 Vacancy and Rental Rate Surveys San Diego Managers and Owners, look for the SCRHA Spring 2020 Vacancy & Rental Rate Survey in your mail. Please complete and return the survey using the enclosed instructions by Thursday, March 26.

The survey helps provide manager and owner members in San Diego County important rental market information in their city and zip code.

Fillable PDF Surveys are available at socalrha. org/resources/industry-surveys.

Private Money/ Hard Money • Multifamily, Office, Retail, Industrial, Land • Vacant properties ok • Wholesale Rates-Low Points - Low Hassle • No Prepayment Penalties • Rates starting at 8.5% • Up to 90% of cost if purchasing under market • Loan amounts from 50K to 20 million • No credit score requirement

Louie Loans Multifamily/ Apartment Buildings

Industrial Buildings

*Cost is the purchase price less any seller credits. Loan amount not to exceed 75% of the current value.

Over $150,000,000 Funded Call Today!

619.252.7588 Louis@LouieLoans.com LouieLoans.com Louis Stathakis DRE# 01840190, NMLS# 282315 Real Estate Broker / CA Dept of Real Estate Louie Loans DRE #01953048, NMLS# 1549522

48 | Southern California Rental Housing Association Rental Advisor March 2020

Office Buildings

March 2020 socalrha.org | 49

Members of the Southern California Rental Housing Association can save on resident screenings from InfoLink. As a valued partner with the Association, InfoLink provides our members with simple risk assessments and comprehensive full credit reports at member pricing. Visit bit.ly/infolinkreports or call 866.239.5831 for more information.

Please note the maximum amount you can charge for a resident screening report is $52.46.

Screening Packages Custom-Formatted Credit Profile

Specially Designated Nationals Search (OFAC)

Social Security Verification

Eviction/Civil Record Search

National Criminal Database*

Rental Verification

Employment Verification

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Mini Web: $17.81

Fax: $19.88

Phone: $26.62

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Fax: $27.69

Phone: $36.22

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Basic Web: $25.50

Basic with Criminal Web: $34.02

Fax: $35.91

Phone: $43.36

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Complete Web: $41.67

Fax: $43.38

Complete with Criminal Web $47.68

Fax $48.33

Pre-Employment Web: $34.10

Fax: $33.42

Phone: $47.91

Additional Services County-Level Criminal Search (One County/One Name)

$16.00

Risk Assessment (Available to users receiving the full credit report who would like to receive the assesment) On-line Application Fee

$3.40 $2.40

Report Mailing

$4.20

Report Format Change (To receive report in a different format than initial request)

$4.20

Visit bit.ly/infolinkreports or call 866.239.5831 for more information.

50 | Southern California Rental Housing Association Rental Advisor March 2020

Business Directory

PROPERTY MANAGEMENT COMPANIES # 5150 Baltimore Dr at the Crossroads.................... ........................................................(858) 793-8899 655 WB Operating LLC............ (619) 702-0655 A ADD Realty, Inc..............................(619) 232-6811 All Points Real Estate................. (619) 298-7724 Alliance Investment Corp.........(858) 597-4900 Alliance Residential Company.(760) 759-0025 American Assets Trust..............(858) 350-2564 Antelope Ridge (Sentinel Real Estate).................. ...........................................................(951) 672-8181 APSA Investments Corp.............(858) 610-2154 Arbor Terrace................................(619) 293-3612 Arbors at California Oaks Apartment Homes..... ..........................................................(951) 461-3264 Ascent Real Estate..................... (858) 551-9600 Asset Property Management..(858) 560-9363 Avenue 5......................................(206) 582-3333 Award Property Mgmt.................. (619) 471-1755 B Berkshire Communities........... (408) 614-5587 Bob Cota Realty......................... (619) 465-9934 Brentwood Management Co..(619) 220-8595 Bridge Property Management.(801) 716-5795 Brycorp, Inc...................................(619) 920-7174 Buchanan Property Management Corp........... ....................................................... (619) 269-0276 C Cambridge Management Group, Inc.................... .......................................................... (619) 497-0771 Canyonwood.................................(619) 501-2838 Capital Growth Properties, Inc..(858) 454-8857 Chase Pacific Property Management and Real Estate Services............................. (858) 271-8841 Choice Properties / Point Loma Real Estate....... .........................................................(619) 223-4075 Cirrus Asset Management, Inc..(818) 222-4840 City View Apartments|Greystar.(619) 234-0134 Community Research Foundation, Inc................. .........................................................(619) 275-0822 Core Property Group.................. (619) 399-7279 CPQH - Camp Pendleton & Quantico Housing .

(760) 400-8179

D Delta Property Management... (619) 465-5851 Douglas Allred Company....... (858) 793-0202 E Eagle Glen Apartments | Greystar......................... ..........................................................(951) 461-4565 Elevate SD Properties..................(619) 535-8112 Essel Manager, Inc......................(619) 239-4300 Euston Management.................(858) 793-8899 EV Lofts | Greystar.......................(619) 452-2892 F Fairfield Residential Company LLC................... ........................................................(858) 457-2123 FBS Property, AMO .................. (619) 286-4721 FDC Management, Inc............. (714) 685-7000 Foothills at Old Town................(951) 676-7545 G Gables Oak Creek.....................(951) 600-9696 Gables Point Loma.....................(619) 223-6577 Greystar Real Estate Partners.(602) 522-1200 Griswold Real Estate Mgmt., Inc......................... ....................................................... (858) 597-6100 H H.G. Fenton Company............... (619) 400-0120 Hanken, Cono, Assad & Co...... (619) 698-4770 Harprop, Inc................................. (650) 941-6900 Heartland Associates................ (619) 462-2082 HeetWave Properties................ (888) 557-4338 Homes Management, ATS Homes, Inc................ ........................................................ (760) 432-4663 HomeTeam Property Management....................... ......................................................... (619) 872-7368 Horizon Properties Management Service........... .........................................................(619) 482-3054 Humphreys Residential............ (619) 865-0389 Hunt Military Communities.......(760) 385-4835 I IMT Sorrento Valley..................(858) 530-2100 Income Property Advisors Inc..(619) 302-0363 Integrity Plus Property Management................ ....................................................... (619) 546-4999 Interfaith Housing Assistance Corporation..... ........................................................ (619) 668-1532 Investors Property Management Group........... .......................................................(760) 967-4764 IPI Property Management.......(858) 277-2700 ISG Real Estate..........................(619) 500-5860 J JHB California Properties, LLC.(760) 722-6421 Johnston Property Management, Inc................ ...................................................... (760) 944-0703 JPI Development, LLC............. (858) 299-4768

K Kevin Robinson.......................... (619) 265-5859 KFR STAR Realty ........................(619) 293-7653 Kleege Enterprises...................... (858) 481-3081 L L.E.W. Management................... (619) 440-8915 Land Trek Property Management...................... ...................................................... (760) 758-6000 Lincoln Military Housing.......... (858) 874-8100 LMC (Lennar Multifamily Communities)............ ....................................................... (619) 376-2208 Lyon Living...................................(949) 838-1274 M Margarita Summit | Euston Management......... ......................................................... (951) 676-1921 Maya Linda Apartments..........(858) 566-5350 Melroy Asset Management....... (858) 483-5111 MG Properties...........................(858) 658-0500 Mira Bella Apartments | Simpson Property Group...........................................(858) 560-5720 More Property Management... (858) 514-8201 N Noah Realty................................(858) 504-0416 O Ocean Breeze Apartments|Greystar................. ....................................................... (619) 428-3369 P Pacific Commercial Management, Inc.............. ......................................................(858) 450-6886 Pacifica SD Management........(619) 296-9000 Parkdale Apartments | Norco Mgmt. Corp...... ........................................................ (760) 737-9017 Pasas Properties, Inc................ (619) 607-7560 Pedro Ferreira............................(619) 224-0306 People Helping Others Prop. Mgmt.................. .......................................................(619) 282-5400 Pierside North | Greystar......... (949) 202-3991 Pierside South | Greystar........ (760) 433-3500 Pinnacle Property Management Services, LLC ...................................................... (949) 224-2929 Prime Group Residential......................................

Professional Real Estate Management............. ........................................................(619) 297-7736 Providence Real Estate Management Corporation................................ (760) 525-8705 R R & V Management ..................... (619) 285-5500 R. A. Snyder Properties, Inc........ (619) 297-0274 REC Properties| PeĂąasquitos Point Apts.............. .......................................................... (858) 484-5047 Rehmann Realty Group...............(619) 440-5669 RG Investment Real Estate Services Inc.............. ......................................................... (858) 268-5004 March 2020 socalrha.org | 51

Richman Property Services.........(813) 262-0401 River Bank Village | Winn Residential................... ........................................................... (951) 695-0120 River Oaks | Waterton Residential ........................ ........................................................... (760) 721-8585 Rohn Properties Management... (619) 990-7433 Rolling Hills Gardens | Greystar.(619) 482-7583 S San Diego Housing Commission........................... .......................................................... (619) 578-7531 San Diego Realty Services.......... (619) 713-1044 Sardo Properties...........................(619) 405-9418 Scott Management Company..(310) 370-2696 ScottWay Capital.........................(619) 209-3544 SD Rent Pros............................... (619) 884-0906 Seapoint Properties, Inc.......... (858) 866-5636 Seventh & G|Greystar................ (619) 696-8096 Shapell Properties, Inc..............(323) 988-7590 Shore Managememnt...............(858) 274-3500 Solaire | Greystar........................(949) 945-3499 South Bay Community Services............................. ........................................................ (619) 420-3620 Stafford Property Group............ (619) 957-7326 Strat Prop Management, Inc.......(619) 295-2211 Strata Equity Group.................. (858) 546-0900 Strategic Assets Management.(858) 430-6068 Sun An Sea Property Mgmt.......(619) 298-4160 SunRidge Properties, Inc..........(858) 578-3600 Sunrise Management Company AMO.................. .......................................................... (858) 751-1768

Sunset View Apartments | Greystar...................... ........................................................(760) 433-2900 SVN Asset Advisory Group...... (858) 452-9100 T Team Bourda Incorporated... (858) 279-6265 Thatcher Properties, Inc..........(619) 286-4250 The Apartment Company....... (858) 688-9307 The Enclave at Menifee (Sentinel Real Estate) ........................................................ (951) 679-5100 The Hanover Company.............(713) 267-2100 The Helm Management...........(619) 589-6222 The Premiere Residential , LLC.(858) 455-7711 The Terraces...............................(760) 735-5140 Torrey Pines Property Management................. ...................................................... (858) 454-4200 Trilar Management Group...... (760) 929-4940 Trinity Property Consultants...(949) 299-0812 Tuscany Hills Apartments | Euston Management..............................(760) 744-9339 Tyco Property Management .... (619) 425-1017 U UDR, Inc.........................................(720) 283-6120 V Valor Property Management................................... ...........................................................(619) 415-7616 Virtuosic Properties Inc.............. (619) 757-6975

52 | Southern California Rental Housing Association Rental Advisor March 2020

W West Park Apartments | Sudberry...................... ........................................................ (619) 223-7777 Whispering Oaks Apartments | Greystar.......... .........................................................(760) 471-1262 Willin Properties.........................(619) 298-0500 Winn Residential........................(559) 435-3434 Z Zimmerman Property Management.................. ........................................................ (619) 546-5361

Business Directory

SUPPLIER MEMBERS 1031 Exchange Services, & Trust Services

Direct 1031 Exchange............................. (720) 358-1031 Exchange Resources, Inc....................... (619) 528-1031

Advertising & Marketing

Apartments.com.................................... (888) 658-7368 Conversion Logix ★●▲......................... (866) 297-4914 RentPath...................................................(858) 220-8521 Zillow Group............................................(206) 757-4830

Air Conditioning

Air Temperature Specialists................(888) 588-1602

Apartment Brokerage/Sales

Doug Taber, CCIM - Apartment Broker........................... ...................................................................... (619) 483-1031

Bee Removal

Dry Cleaning & Laundry Service

Blinds

Education

Innovative Pest Solutions..................... (800) 871-9878 America's Finest Carpet Company... (800) 888-1568 Bonded Inc............................................. (858) 576-8400

Boiler Repair

Air Temperature Specialists................(888) 588-1602

Brokerage

Doug Taber - Real Estate Broker......... (619) 483-1031

Cabinet and Countertops

Designer Quartz...................................... (213) 516-9223 Dixieline..................................................... (619) 358-8188 Grand Design Kitchens........................ (760) 789-0992 Marjan Stone ●......................................(760) 994-6008 SD Wood Cabinet..................................(858) 450-6090

Cable Television

Cox............................................................ (858) 836-7582

Carpet Cleaning

Bonded Inc.............................................. (858) 576-8400 Cleanology Housekeeping Personnel Service............. ..................................................................... (619) 281-2532

Carpet Sales & Flooring

Appliance Warehouse of America..... (619) 750-9533

America's Finest Carpet Company....(800) 888-1568 Bonded Inc.............................................. (858) 576-8400 G. B. Sales................................................ (858) 571-3600 Interior Logic Group..............................(858) 496-5222 J & C Carpet Company.......................... (619) 498-1424 Sid's Carpet Barn, Inc.............................(619) 477-7000

Appliance Parts & Repair

Cleaning & Janitorial Services

Apartment Marketing

Market Apartments................................. (801) 676-1684

Appliance Leasing

Appliance Parts Company.................. (480) 755-5540

Appliance Sales

Expressions Home Gallery................ (800) 550-4227 R & B Wholesale Distributors, Inc... (909) 230-5400

Atlas Property Service......................... (858) 386-4578 Cleanology Housekeeping Personnel Service............. ..................................................................... (619) 281-2532 Pacific Coast Cleaning, Inc..................(858) 565-1603 Sunset Commercial Services...............(877) 536-2777

Asphalt & Asphalt Maintenance

Coin-Operated Laundry Equipment

AMS Paving, Inc...................................... (858) 880-6133 Apache Asphalt & Seal Corp............. (760) 598-8855 Aztec Paving, Inc.................................... (619) 465-9813

Attorneys-At-Law

FastEvict.com Law Group ★●▲...........800-686-8686 Heinz & Feinberg.................................. (619) 238-5454 Kimball, Tirey & St. John LLP............... (619) 234-1690 Todd A. Brisco & Associates, APC...... (714) 634-2814

Backflow Testing

Pacific Backflow Company, Inc..........(760) 639-4000 San Diego Backflow Testing, Inc....... (877) 363-8378

Banks

Chase Commercial Term Lending..... (619) 464-0573 HomeStreet Bank..................................(858) 223-2900 Opus Bank...............................................(949) 251-8250 Pacific Mercantile Bank ★●▲.............. (858) 320-8410

Bathroom Refinishing

American Bathtub Refinishers.......... (619) 265-9200 Citiwide Restoration ●........................... (858) 231-2801 Pacific Bathtub Refinishers Inc............(619) 772-2535

Bathroom Remodeling & Refinishing

American Bathtub Refinishers............(619) 265-9200 Bill Howe Plumbing, Inc........................ (619) 286-6348

Bathtub Liners

American Bathtub Refinishers.......... (619) 265-9200 Bath Fitter................................................ (619) 447-2000

Bed Bug Services

Innovative Pest Solutions..................... (800) 871-9878

Tide Cleaners..........................................(858) 333-4843 Grace Hill, Inc......................................... (404) 895-9570

Electrical Contractors

Kennedy Electric.................................... (619) 582-6568

Electronic Key Access

KeyTrak, Inc............................................ (888) 539-8725

Emergency Service Flood/Fire

Advanced Restoration..........................(619) 932-0000 American Technologies Inc ★●▲....... (619) 458-5979 Bonded Inc.............................................. (858) 576-8400 Commercial Restoration Company ★●▲........................ ....................................................................(720) 427-2932 Paul Davis Emergency Services..........(951) 444-8794 Pinnacle Emergency Services............(877) 673-9059

Employment Agency

The Phoenix Staffing............................ (858) 799-0665

Environmental: Asbestos/Lead/ Mold

American Technologies Inc ★●▲....... (619) 458-5979 Central Valley Environmental San Diego........................ .................................................................... (619) 838-4035 Envirocheck............................................(858) 952-6368 FACS ★●▲................................................(510) 266-4600

Evictions

Fast Eviction Service ★●▲..................(800) 686-8686 Kimball, Tirey & St. John LLP............... (619) 234-1690

Exterminators

Innovative Pest Solutions..................... (800) 871-9878 Lloyd Pest Control................................. (800) 570-2847

Financial Services

1031 Capital Solutions...........................(949) 887-4627 Chase Commercial Term Lending..... (619) 464-0573 MyPoint Credit Union.............................(858) 243-7471

All Valley Washer Service..................... (800) 247-1100 WASH Multifamily Laundry Systems..(858) 279-1234 Washtek, Inc............................................(760) 735-2495

Fire Equipment Sales & Service

Collections

Fitness Equipment & Sales

FastEvict.com Law Group ★●▲.........(800) 686-8686 Kimball, Tirey & St. John LLP................ (619) 234-1690

Concrete Grinding

Veteran Solutions, Inc........................... (619) 889-8087

Construction and Remodeling

Larry O'Dell Construction......................(619) 501-5252 McMillin Contracting Services.............(619) 401-7000 PrimeCo ●▲............................................. (800) 881-8067 Workright Property Services Inc.......... (858) 751-6312

Symons Fire Protection........................ (619) 588-6364 Telgian Corporation ★●▲....................(877) 835-4426 Advanced Exercise ..............................(858) 205-5800 Fitness Machine Technicians............. (760) 600-9575 Opti-Fit.......................................................(619) 822-7370 Out-Fit.......................................................(559) 970-6606

Flood Damage

Citiwide Restoration ●........................... (858) 231-2801 Generation Contracting & Emergency Services, Inc... ................................................................... (858) 679-9928

Floor Coverings

Southern Cross Property Consultants............................. .................................................................. (858) 395-8657 XPERA Group.......................................... (858) 284-4710

Bonded Inc.............................................. (858) 576-8400 Empire Today..........................................(760) 877-2985 Redi Carpet Sales of California , LLC.(858) 576-8400 Seamless Flooring, LLC....................... (858) 257-2586 Urban Surfaces........................................ (951) 738-9301

Corporate Housing

Furniture Rentals

Construction Management

Hosteeva.................................................. (704) 451-6690

Courtesy Patrol

City Wide Protection Services, Inc.... (619) 938-2333

Deck Coating

Life Deck/Pacific Pebbles....................(619) 262-8600 Medrano Co..............................................(619) 264-3434

Brook Furniture Rental........................... (858) 271-0107 Cort Furniture Rental............................(858) 549-0800

Garage Door and Repairs

Garage Door Medics..............................(619) 363-7667

Gates

Controlled Entry Specialists, Inc......... (619) 670-8100

Drain & Sewer Cleaning

Air Temperature Specialists................(888) 588-1602 ASAP Drain Guys & Plumbing ● .......................................

(760) 721-2904 Bill Howe Plumbing, Inc........................ (619) 286-6348

March 2020 socalrha.org | 53

General Contractors

Camp Construction Services.................(713) 413-2267 FSI Construction.......................................(972) 880-5171 Har-Bro Emergency Services & Restoration.................. ....................................................................(619) 398-0200 Larry O'Dell Construction......................(619) 501-5252 M. C. Contracting Service.................... (619) 282-3083 McMillin Contracting Services.............(619) 401-7000

Heating & Air Conditioning

Air Temperature Specialists..................888-588-1602 Bill Howe Plumbing, Inc....................... (619) 286-6348 Sam's Heating and Air Conditioning, Inc...................... . .................................................................... (619) 697-9824

Human Resources

San Diego Employers Assoc ★........ (858) 505-0024

Insurance

BCIS Insurance Services ★●▲........... (888) 909-2247 Farmers Insurance McWhirter Agency............................ .................................................................... (619) 463-7320 Renters Legal Liability............................ (801) 928-7015 Snapp & Associates Insurance Services, Inc................. .....................................................................(619) 908-3100

Internet Advertising Service

Apartments.com................................... (888) 658-7368 WebListers LLC...................................... (800) 784-2155

Internet Service Provider

Cox ........................................................... (858) 836-7582

Janitorial Services

Atlas Property Service......................... (858) 386-4578 Aztec Landscaping Inc.......................... (619) 464-3303 Cleanology Housekeeping Personnel Service............. ..................................................................... (619) 281-2532 DAPA Services, Inc. "Customized Cleaning Solutions"...........................................................(619) 221-9292 GMI Cleaning-Security......................... (858) 244-7860

Kitchen Remodeling

McMillin Contracting Services............ (619) 401-7000

Landscape Maintenance & Service

A Plus Tree Care, Inc.............................(866) 815-2525 Aztec Landscaping Inc.......................... (619) 464-3303 BrightView............................................... (858) 208-6394 LaBahn's Landscaping............................ (619) 579-9151 Landsystems - A Monarch Landscape Company......... ..................................................................... (213) 369-2414 Liberty Landscaping, Inc......................(951) 683-2999 M. C. Contracting Service.................... (619) 282-3083 MSE Landscape Professionals, Inc..... (760) 743-4127 New Way Landscape and Tree Service............... (858) 505-8300 Pacific Green Landscape, Inc..............(619) 390-9962

Leak Detection

ASAP Drain Guys & Plumbing ●......... (760) 721-2904 Bill Howe Plumbing, Inc........................ (619) 286-6348 Cable, Pipe & Leak Detection, Inc...... (619) 873-1530

Lenders

Maintenance Supply

HD Supply Facilities Maintenance..... (760) 809-1470 Smalley & Company............................. (949) 444-4059 Wilmar.......................................................(909) 203-9801

Link Staffing Services............................(858) 874-3334 NPM Staffing an InterSolutions Company ★●▲............ .................................................................... (619) 804-2554 The Phoenix Staffing............................ (858) 799-0665

Market Research

Property Management Software

ALN Apartment Data, Inc..................... (800) 643-6416 Rentometer...............................................(888) 424-2175

Marketing & Advertising

RentVision................................................ (402) 617-8368

Mold Inspections & Remediation

American Technologies Inc ★●▲....... (619) 458-5979 Bill Howe Plumbing, Inc....................... (619) 286-6348 Citiwide Restoration ●........................... (858) 231-2801 FACS ★●▲................................................(510) 266-4600 Generation Contracting & Emergency Services, Inc.. . ................................................................... (858) 679-9928

Mystery Shopping

Ellis, Partners in Management Solutions......................... ....................................................................(972) 256-3767

Package Storage & Delivery

Luxer One...................................................(916) 261-0691

Paint Manufacturers & Supplies

Behr Paint...................................................(951) 241-3833 Dunn-Edwards Corporation ★●▲....... (619) 884-3866 Sherwin-Williams Co.............................(858) 496-8925 Vista Paint Corporation.......................... (619) 277-6778

Painting

CertaPro Painters................................... (760) 580-3091 Citiwide Restoration ●........................... (858) 231-2801 Done-Rite Painting Inc............................(619) 977-0241 Pilot Painting and Construction.......... (714) 229-5900 Pro-Tech Painting Company..............(858) 527-0200

Parking Enforcement

Reliant Parking Solutions.................... (888) 977-6848

Parking Management Software

Reliant Parking Solutions.................... (888) 977-6848

Paving Maintenance

AMS Paving, Inc...................................... (858) 880-6133 Black Diamond Paving, Inc................. (760) 294-4944 Eagle Paving.......................................... (858) 486-6400

Pest Control

Corky's Pest Control................................(800) 901-1102 Dewey Pest Control................................ (760) 744-3173 Innovative Pest Solutions .................... (800) 871-9878 Lloyd Pest Control................................. (800) 570-2847

Pipe Lining

Specialized Pipe Technologies...........(619) 242-1620

Plumbing

Air Temperature Specialists................(888) 588-1602 ASAP Drain Guys & Plumbing ●......... (760) 721-2904 Bill Howe Plumbing, Inc........................ (619) 286-6348 Pacific Drain and Plumbing................. (760) 436-8600 Workright Property Services Inc.......... (858) 751-6312

Arbor Realty Trust, Inc......................... (503) 939-0837 Banc of California...................................(858) 221-0895 Chase Commercial Term Lending.... (619) 464-0573 Luther Burbank Savings....................... (619) 405-9961 RanchoTed................................................ (619) 647-1999

Plumbing Fixtures

Locksmith

Power Washing

Maintenance & Repair

Property Management

Kern Key Services ●............................... (619) 341-3505 Generation Contracting & Emergency Services, Inc.. . ................................................................... (858) 679-9928 Larry O'Dell Construction..................... (619) 501-5252 PCC Trip Hazard Removal ●▲............. (760) 658-6116

Ferguson Enterprises.......................... (888) 334-0004

Pool Furniture

Texacraft .................................................. (800) 327-1541 Aztec Landscaping Inc.......................... (619) 464-3303 Wakeland Housing & Development. (619) 235-2296

Property Management Personnel

BG Multifamily...........................................(619) 785-3164 Career Strategies ★●▲.........................(619) 640-2250 Go-Staff, Inc............................................(858) 292-8562

54 | Southern California Rental Housing Association Rental Advisor March 2020

AppFolio.................................................. (866) 648-1536 Entrata...................................................... (949) 281-7293 ResMan..................................................... (972) 349-1406 Yardi Systems...................................... (805) 699-2040

Ratio Utility Billing Systems

Livable ★●▲............................................. (877) 789-6027

Real Estate

ACI Apartments...................................... (619) 299-3000 SVN Vanguard........................................... (619) 658-1113 Voit Real Estate Services................... (858) 453-0505

Refuse Removal

Dependable Disposal & Recycling..... (619) 460-3551 Valet Living............................................... (813) 248-1327 Waste Management...............................(619) 201-9248

Remote Video Monitoring

Best Security & Fire Products..............(760) 781-5700

Renovations & Remodeling

AAA Refinishing Corp...........................(800) 456-1492 Bill Howe Plumbing, Inc........................ (619) 286-6348 Larry O'Dell Construction......................(619) 501-5252 McMillin Contracting Services.............(619) 401-7000 Urban Renovation & Construction West (DBA: URC West,Inc).................................................... (760) 451-8921

Renters Insurance

Assurant Specialty Property............... (760) 936-5757 ePremium Insurance............................. (949) 370-7368

Repiping

Air Temperature Specialists................(888) 588-1602 Bill Howe Plumbing, Inc........................ (619) 286-6348

Reputation Management

SatisFacts Research............................. (866) 655-1490

Resident Retention

SatisFacts Research............................. (866) 655-1490

Resident Surveys

SatisFacts Research............................. (866) 655-1490

Roofing

A-1 All American Roofing Company.... (858) 537-5177 AMS Construction..................................(833) 267-7663 Commercial & Industrial Roofing.........(619) 465-3737 Diamond Roofing..................................... (619) 295-3110 DILS Roofing & Exteriors..................... (760) 727-6000 Premium Roof Services, Inc.................(619) 239-8880 Sully-Jones Roofing..................................(800) 611-3110

Security Deposit

Assurant....................................................(760) 936-5757

Security Guard Patrol

Bald Eagle Security Services, Inc.......(619) 230-0022 Bastion Security..................................... (800) 783-5700 Brothers in Arms Security..................... (844) 458-1021 City Wide Protection Services, Inc..... (619) 938-2333 Elite Security ............................................ (619) 574-1589 Signal 88 Security of San Diego.........(619) 363-7233

Security Services

Bastion Security..................................... (800) 783-5700 California Safety Agency.....................(866) 996-6990 City Wide Protection Services, Inc..... (619) 938-2333 GMI Cleaning-Security......................... (858) 244-7860 JDS Security............................................. (619) 781-8694 Security First............................................ (619) 243-3992 Stealth Monitoring.................................... (214) 341-0123

Security Systems

Bay Alarm Company.............................. (858) 519-4625

Seismic Retrofit

Optimum Seismic..................................(323) 605-0000

Sewer & Drain Line Video

ASAP Drain Guys & Plumbing ●......... (760) 721-2904 Bill Howe Plumbing, Inc........................ (619) 286-6348 Cable, Pipe & Leak Detection, Inc...... (619) 873-1530

Signs and Banners

Active Sign Company.............................(619) 477-4900 Southwestern Sign Systems...............(858) 663-6862

Slab Leaks

Telephone Services

Cox Communications-San Diego Accts.......................... ................................................................... (858) 836-7582

Temporary Housing

Airbnb........................................................ (949) 422-7166

CIC ........................................................... (800) 288-4757 Moco Inc................................................... (800) 814-8213

Air Temperature Specialists................(888) 588-1602 ASAP Drain Guys & Plumbing ●......... (760) 721-2904 Bill Howe Plumbing, Inc........................ (619) 286-6348 Water Heaters Only, Inc....................... (530) 274-3001

Termite Control & Repair

Water Softening & Conditioning

Best Rate Repair.......................................(619) 229-0116 Truly Nolen................................................ (760) 291-1985

Towing Services

Smart Technology

Trauma Scene Clean Up

Software

Western Towing..................................... (619) 297-8697 24Trauma.................................................. (619) 244-1652

Tree Services

RealPage, Inc.......................................... (877) 325-7243

Arborwell................................................. (888) 969-8733 Aztec Landscaping Inc.......................... (619) 464-3303

Solar

Video Surveillance

Storage

Water Conservation

Horizon Solar Power.............................. (951) 852-6813 Mi-Box...................................................... (858) 779-2600 Park Locker............................................. (559) 722-5068

Submetering / Billing Services

Advanced Meter Solutions................. (760) 468-7568 California Sub-Meters........................... (858) 571-8999 Conservice Utility Billing & Mgmt....... (602) 481-7440 Livable ★●▲............................................. (877) 789-6027 Minol USA................................................. (888) 766-1253 Multifamily Utility Company............... (800) 266-0968

Surface Repair

Surface Experts Inland Valley............. (951) 383-3883

Water Heaters

Tenant Screening

Air Temperature Specialists................(888) 588-1602 Bill Howe Plumbing, Inc........................ (619) 286-6348 ADT Smart Communities........................(714) 858-1344 Nortek Security & Control..................... (818) 661-9937

Servpro of Point Loma.......................... (619) 275-2802 SERVPRO of San Diego City SW & SERVPRO of Centre City/Uptown...............................(619) 269-5004 Servpro of Sorrento Valley/UTC & La Mesa/Lemon Grove...........................................................(858) 527-1144

Alpha Video Surveillance........................(619) 738-1719 California Sub-Meters........................... (858) 571-8999 Livable ★●▲............................................. (877) 789-6027

Water Damage Restoration

Bill Howe Plumbing, Inc........................ (619) 286-6348 Bonded Inc.............................................. (858) 576-8400 Dexcore Restoration................................(619) 993-3417 Generation Contracting & Emergency Services, Inc... ................................................................... (858) 679-9928 PuroClean Emergency Services........ (858) 566-7876 Resicom Building and Restoration.... (858) 227-9700 Restoration Management Company.. (858) 935-1170 Service Solutions Restoration............. (877) 339-4576

Soft Flow Water Treatment, LLC..........(619) 371-2369

Window Coverings

Bonded Inc............................................. (858) 576-8400 Empire Today..........................................(760) 877-2985 G. B. Sales............................................... (858) 571-3600 Specialty Apartment Supply............... (877) 630-2275

Window Washing

John's Elite Cleaning..............................(619) 851-5228

Windows

Milgard Manufacturing - Temecula.....(951) 334-1584 Newman Replacement Windows ★●▲......................... ...................................................................(760) 438-8080 Western Window Sale & Install.......... (858) 569-5091 Service Area Guide Please note that all businesses currently in the directory serve clients in San Diego County. Please use the following guide to finding suppliers working with clients in Imperial County or Riverside County. ★ Serving Imperial County / El Centro Area ● Serving Southern Riverside County (i.e. Temecula, Murrieta, Menifee) ▲ Serving Eastern Riverside County (i.e. Palm Springs, Palm Desert, Cathedral City)

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credit profile • OFAC search • national criminal eviction/ civil records search national criminal database search social security verification • rental verification employment verification March 2020 socalrha.org | 55

ADVERTISER Index air duct cleaning 5 Redi Carpet 800-734-6801

general contractors 20 Pacific Coast Construction 760-298-3170

tenant screening 55 Infolink Resident Screening 888.762.7313

bathroom remodeling 24 American Bathtub Refinishers 619-265-9200

laundry services 48 Louie Loans 619-252-7588

towing 12 Western Towing 619-297-8697

bathtub liners 24 American Bathtub Refinishers 619-265-9200

loans 13 Wash 800-777-1484

utility billing system 33 Livable 877-789-6027

bathtub refinishing 24 American Bathtub Refinishers 619-265-9200

pest control BC Corky's Pest Control 800-333-7138 49 That Guy 844.484.2848

water heaters 22 ASAP Drain Guys and Plumbing 619-581-2127

carpet cleaning 5 Redi Carpet 800-734-6801 carpet sales 5 Redi Carpet 800-734-6801 concrete services 23 Precision Trip Hazard Removal 760-658-6116 damage restoration 52 Hersum Construction 858-373-5900 20 Pacific Coast Construction 760-298-3170 deck coatings & waterproofing 33 Medrano 619-264-3434 20 Pacific Coast Construction & Water Proofing 760-298-3170 electrical contractors 20 Kennedy Electric 619-464-6568

plumbing 30 ASAP Drain Guys and Plumbing 619-581-2127 property management IFC Harland Property Management 858-367-0343 property management software 28 Yardi 800-866-1144 real estate management 10 Griswold Real Estate Management 858-597-6100 refuse removal 8 Dependable Disposal 619-460-3551 security patrol 8 Signal 88 Security of San Diego 619-363-7233 sidewalk repair 33 Precision Trip Hazard Removal 760-658-6116

56 | Southern California Rental Housing Association Rental Advisor March 2020

water purifier 9 Soft Flow Water Treatment 619-990-1355 windows 14 Newman Replacement Windows 619-677-6511 760-764-4553

Share Our Vision Since 1919, the Southern California Rental Housing Association has responded to the changing needs of the rental housing industry and helped overcome many obstacles to support our members’ business objectives and real estate investments.

Fundamental to these accomplishments is the support of members like you; whose very involvement with the Southern California Rental Housing Association demonstrates a commitment to providing desirable rental housing opportunities for all in San Diego, Riverside, and Imperial Counties.

Your community service, combined with the jobs your rental housing business generates, is a vital part of what helps keep our local economic engine running and it’s why the Southern California Rental Housing Association will continue its work to foster growth and excellence for what will hopefully be another 100 years of dedicated service.