Southern California Rental Housing Association Rental Advisor Magazine

2020 Fall Vacancy & Rental Rate Survey

December 2020

SCRHA 5675 Ruffin Road, Suite 310 San Diego, CA 92123

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CONTENTS DECEMBER 2020

Industry Voices 7 Why Should I Collect Rent Online...

17 Vacancy & Rental Rate Survey

Carlton van Putten, PayRent Business Operations

SCRHA Industry Survey

47 What to Do When You Receive A Demand Letter Brittany McClintick, Esq., Kimball, Tirey & St. John Business Operations

In Every Issue 3 4 9 44

President’s Message Executive Director’s Message Regional Legislative Update Calendar

Use A Member First

51 Business Directory: Property Management Companies 53 Business Directory: Suppliers 56 Advertiser Index Search the Online Business Directory at socalrha.org.

2020 OFFICERS

President Kendra Bork, Cambridge Management Group, Inc. President Elect Lucinda Lilley, FBS Property, AMO Vice President John Modlin, Independent Owner Secretary Aiesha Blevins, Greystar Treasurer Abigail Rex, American Assets Trust, Inc. Legislative Chair Shannon Kelly, Independent Owner Immediate Past President Scott Cook, CPM, Premier Real Estate Management, Inc.

2020 DIRECTORS

Allison Pfister, Greystar Athan Ranglas, R&V Management Buck Buchanan, Independent Owner Carla Azevedo-Taber, Progress Management Gail Miller, Lincoln Military Housing Hojjat "Tom" Tamar, Independent Owner Jay Lopeman, BG Multifamily Kurt Sullivan, Douglas Allred Company Melissa Deen, Sunrise Management Nichole Lawhon, Apartments.com Scott Ledesma, Generation Contracting & Emergency Services Todd Henderson, Independent Owner

HONORARY LIFE ADVISOR G. Wesley Harker

Rental Advisor

MAGAZINE STAFF Publisher Alan Pentico, CAE, Executive Director Managing Editor Olivia Galvez, Director of Operations Editor Lindsey Lee, Marketing Coordinator Design & Layout Marc Shanahan EDITORIAL ADVISORY BOARD Melissa De Marco, FBS Property, AMO-Chair Etta Smith, Generation Contracting & Emergency Services, Inc.-Vice Chair Norman Cullen, CULTR 1, LP Melissa Deen, Sunrise Management Company, AMO DeAnna Wilson, Conversion Logix Sarah Hoverson, Livable

ASSOCIATION STAFF

Alan Pentico, CAE, Executive Director apentico@socalrha.org 858.278.8070 Olivia Galvez, Director of Business Operations/Operational Advice ogalvez@socalrha.org 858.751.2217 Molly Kirkland, Director of Public Affairs/Operational Advice mkirkland@socalrha.org 858.751.2200 Kim Zebroski, Office Manager kzebroski@socalrha.org 858.751.2220 Lorna R. Kindred, Education Manager lkindred@socalrha.org 858.751.2219 Mike Nagy, Public Affairs Manager mnagy@socalrha.org 858.751.2214 Lindsey Lee, Marketing Coordinator llee@socalrha.org 858.751.2218

Southern California Rental Housing Association Rental Advisor Magazine is published by the San Diego Multi-Housing Corporation (SDMHC) a wholly owned subsidiary of the Southern California Rental Housing Association (SCRHA). The magazine is published monthly and is provided to Southern California Rental Housing Association members only. The articles express the author's views and do not necessarily represent those of the Southern California Rental Housing Association or SDMHC.

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Our Address

Southern California Rental Housing Association 5675 Ruffin Road, Suite 310, San Diego, CA 92123 San Diego Office: 858.278.8070 Toll Free: 888.762.7313 Fax: 888.871.5229 socalrha.org

All rights reserved. Materials may not be reproduced or translated without prior written permission by the publisher. Contact the Southern California Rental Housing Association at 858.278.8070 or visit socalrha.org for more information.

Advertising - We do not guarantee or endorse the products or services of any of the advertisers, but we would like to assist both readers and advertisers in maintaining a continued vote of confidence and respect for one another. Information provided in the advertisements are the sole responsibility of the advertiser. For concerns please contact the advertiser directly.

CONTRIBUTE: Educational articles in Rental Advisor Magazine must be between 500-800 words, include a byline of the author, and a final paragraph with contact information. Deadline is the 10th of the month before publication. Submit to publications@socalrha.org.

ADVERTISE: Contact the Association at 858-278-8070 or email info@socalrha.org for advertising information, including rates, production specifications, and print deadlines.

Kendra Bork

2020 President Southern California Rental Housing Association

2

020 has been difficult year for all of us, and many of the challenges that we hoped would be short lived continue.

I’m sure I speak for many of us when I say that I look forward to 2021 and hope that it brings a brighter future for everyone. Despite the challenges, I am proud to have served and am grateful for the opportunity to be your 2020 SCRHA President.

Although my term is nearly complete, I remain committed to the rental housing community as our work is far from finished. 2021 will bring not only many of the same challenges from this year and years prior, but new ones as well.

I want to acknowledge the dedication and the exceptional work that SCRHA members do every day.

It is not only SCRHA board members, officers, and staff that create positive change, it is the attitude and professionalism practiced daily by SCRHA members in the community. It is easy to remember the criticism and negative generalizations said about our community, but I think this year especially we have shown our commitment to working with our residents and community during the pandemic.

It is critical that this continues. We need to continue the hard work to change the perception of the rental housing community. The public isn’t hearing about the great work that our members do every day.

They aren’t seeing the depth and diversity of our community. They don’t realize that our members are a part of the community at-large. While the media speaks of the coming tsunami of evictions and unfortunate residents who have their livelihoods affected by the pandemic, we have instead tirelessly lobbied for and encouraged rental assistance for those hit hardest, and members have worked with residents as they have been able. The story of these members and the story of our members that have had their livelihoods affected by the pandemic also need to be told.

Please share your good-news stories with the SCRHA, the rental housing community, the community at-large, and elected representatives at every opportunity. Encourage your residents also to share their good-news stories with the community.

Now, more than ever, the public is yearning for positive stories, no matter what the topic. Our critics continue to share the bad news about our industry with our elected officials, so it’s up to us to counter it with all the good that our industry contributes to the community. We did a great job defeating Proposition 21, but our critics will continue advocating for more rent control, eviction moratoriums, and rent cancellation. I encourage you to share on social media, write an article, share with your friends, share with the community, and share with your elected officials. Contact SCRHA, and we’ll help you share your messages.

Finally, I want to congratulate all of this year’s Mark of Excellence nominees and winners for their achievement. All winners and nominees should be recognized for the great work and commitment they perform each day. I know there many more members in our community doing excellent work daily who are not recognized; both the SCRHA and I thank you for your hard work and dedication.

Thank you to every member who has volunteered and supported this community. I encourage anyone who hasn’t participated up to this point to consider getting involved. SCRHA is the organization that it is because of its volunteers.

As my time as president ends, I welcome Lucinda Lilley as the incoming 2021 SCRHA president. I know Lucinda will do great work in representing and guiding the SCRHA in 2021.

I hope you all stay healthy and that your holidays and new year are happy. Thank you for being a part of the rental housing industry and the SCRHA.

December 2020 socalrha.org | 3

Alan Pentico, CAE

Executive Director Southern California Rental Housing Association

W

ell, the 2020 elections are over. SCRHA would like to have seen all candidates it endorsed win their elections, but we can’t have everything. However, some candidates we endorsed did win - we congratulate them for their well-earned victory.

All of us should rejoice that voters handed another resounding defeat to rent control with Proposition 21. Proposition 21's big defeat demonstrates what the industry can do; however, don't expect rent control supporters to end their cause any time soon.

So, what now? We can capitalize on the momentum now by working to change the perception of our community. I say community, not Industry, because we are more than businesses and properties, we are a community of friends and family that live and work together supporting the entire community. Yes, we are diverse; but we all share the common interest wanting our community and livelihoods to thrive and prosper.

The SCRHA represents the collective interests of the entire rental housing community. SCRHA is a nonpartisan organization and is open to anyone who wants to support and promote the rental housing community regardless of their political affiliation and background.

Only we can create the positive change we want to see in the community; no one else will do it for us. In the coming weeks and months, the SCRHA will be meeting with elected officials in the San Diego, Riverside, and Imperial County regions.

We may contact you and ask you to join SCRHA staff and other volunteers to meet with elected representatives, so they can learn directly from you what is needed for our community.

To all elected officials, we are watching you, and we are here to assist and be a resource to you.

The SCRHA will meet with any elected representative willing to talk with us and make a serious commitment to solving the housing affordability crisis. Only thoughtful and meaningful dialogue will produce comprehensive and genuine solutions addressing the housing crisis or any other problem affecting our community. SCRHA cannot say "No" every time without offering viable alternatives; this approach will only undermine our influence in the community. SCRHA must be in the middle of it at every opportunity; better to be at the table than on the menu.

We understand the critics in our community. There's nothing wrong with having passion for constituents affected by the housing crisis; but we must not confuse emotion with rhetoric and substitute facts with anecdotes. Sound housing policy must be based on accurate data and relevant information.

I want to emphasize if there is an opportunity to talk, it must be not construed as surrender. We want to focus on policy not on personality. SCRHA will remain a staunch advocate and defender of the rental housing community always. We will challenge bad legislation and policies and oppose policies that favors one group at the expense of another at every opportunity.

If you know an elected official in our community, let us know, we would be happy to meet with them. Call us at (858) 278-8070 if you want to meet with your elected representatives.

I ask all members to talk and support each other during this holiday season. Have a healthy and safe Happy Holidays and Happy New Year. We thank you and appreciate your membership and support. We'll see everyone in 2021.

4 | Southern California Rental Housing Association Rental Advisor December 2020

December 2020 socalrha.org | 5

6 | Southern California Rental Housing Association Rental Advisor December 2020

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REGIONAL

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LEGISLATIVEUPDATE

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Democrats Command Majority in San Diego County, Big Majority San Diego City

Democrat candidates won majorities on the San Diego County Board of Supervisors and San Diego City Council in the November election. Democrats will have a 3-2 majority on the Board of Supervisors and an overwhelming 8-1 supermajority on the City Council. San Diego City will be lead a by Democrat Mayor with Todd Gloria’s election win.

The San Diego County Board of Supervisors will have a Democrat majority beginning in 2021. Nora Vargas won over State Senator Ben Hueso in the San Diego County District 1 race. District 2 remains under a Republican with Former State Senator Joel Anderson in what was a hotly contested election.

Supervisor District 3 will be seated by Democrat Terra Lawson-Remer who won election over incumbent Republican Kristin Gaspar. Supervisor Jim Desmond, representing the County’s District 5, is the second Republican on the Board. District 4 Supervisor Democrat Nathan Fletcher, who won election in 2018, is expected to be appointed Chair of the Board of Supervisors next year. The County Board will likely focus on its Climate Action Plan, homelessness, affordable housing and boosting funding for other social programs.

The San Diego City Council will have 8-1 Democrat majority. Joe LaCava will represent Council District 1.

District 3 will be represented by Stephen Whitburn with Marney Von Wilpert representing Council District 5. Raul Campillo will represent Council District 7 and Sean Elo-Rivera will be Council Member for District 9. District 5 Council Member Chris Cate remains the City Council’s only Republican and serving his last term until 2022. Former Council Member and interim Mayor Todd Gloria will serve as the city’s new mayor. Gloria has stated that his priorities will be dealing the city’s budget shortfall while maintaining city services addressing homelessness, housing and infrastructure.

The San Diego City Council and Mayor were sworn in on December 10. County Board of Supervisors Swearing-In Ceremony is scheduled for January 5. SCRHA will be scheduling meetings virtually or in-person with San Diego City & County leaders and with other elected officials during the year.

Incumbents Proved Successful in Most Riverside County Elections

There were no real surprises in the Riverside November General Election with most incumbents winning reelection for city, state and federal offices.

The percentage of precincts reporting voting results December 2020 socalrha.org | 9

ranged from 60-85 percent depending on the election at the time this article was written.

Supervisor Districts in November, but there will be elections in Districts 2, 3, 4 and 5 in 2022.

Incumbents were the popular choice in most city council races in Riverside County. Denise Delgado and Neftali Galarza were the top two candidates receiving the most votes for the Coachella City Council. Incumbent Mayor Scott Matas was leading in Mayoral race for Desert Hot Springs with Russell Betts and Roger Nuñez as the top two candidates There were not many surprises in State Assembly and vying for City Council positions. In races for Hemet City Council, Karlee Meyer was the leader for the Senate elections in the Riverside region. Incumbent Council District 1 race with Malcolm Lilienthal Chad Mayes had a large lead over Andrew Kotyuk leading in the District 3 race and Joe Males winning in the 42nd Assembly District election. Incumbent Eduardo Garcia was leading America Figueroa for in District 4. the 56th Assembly District. Former Murrieta Council Donna Griffith, Greg Sanders and Kimberly Muzik Member & Mayor Kelly Seyarto was well ahead of were the top three for the most votes for the Indian Jerry Carlos for the CA 67th Assembly race. SCRHA Wells City Council. Incumbents Glenn Miller for endorsed candidates Randy Voepel, Assembly 71st District 1 and Lupe Ramos Smith for District 5 were District, and Marie Waldron, Assembly 75th District, leading their races for the Indio City Council. Jarupa were leading and projected to win reelection for Valley Council Members Guillermo Silva for District their seats.

2 and Leslie Altamirano for Council District 4 were leading with the most votes. Incumbent Linda Richard Roth lead Rod Taylor for the CA Senate Evans had a huge lead for Mayor and Steve Sanchez 23rd District race. One of the few surprises was and Kathleen Fitzpatrick were the top two for City the CA Senate 23rd District race with challenger Council in La Quinta city elections.

Rosilicie Ochoa-Bogh leading in the vote count over incumbent Abigail Medina with 75 percent of In City of Menifee elections, Bill Zimmerman had a precincts reporting. large leading in the Mayor’s race with Bob Karwin leading in Council District 1 and Lisa Sobek leading There were no elections for Riverside County in Council District 3. In Moreno Valley, Mayor Yxstian Gutierrez, Victoria Baca for Council District 1 and David Marquez in Council District • Decks 3 were leading in their elections. Lisa • Balconies Deforest in Council District 3 and Lori Stone in Council District 4 were • Below Grade leading their races for Murrieta City • French Drains Council. Challenger Karina Quintanilla • Exterior Painting was leading incumbent Susan Marie All incumbents running for the House of Representatives won sizable majorities over their competitors. Raul Ruiz, CA-36, Mark Takano, CA41, and Ken Calvert, CA-42 all winning their races.

Former Congressman Darrell Issa won election over Ammar Campa-Najjar for the CA-50 District.

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Weber for Council District 1 and Gina Nestande was ahead in the Council District 2 races for Palm Desert City Council. Incumbents District 5 Council Member Christy Holstege and District 4 Council Member Lisa Middleton were leading in races for Palm Springs City Council.

Perris Mayor Michael Vargas ran unopposed with Malcolm Corona and Rita Rogers receiving the top two votes for the Perris City Council. Phil Avila, Brian Hawkins and Crystal Ruiz had the top three votes for the San Jacinto City Council. Jessica Alexander for Council District 2 and Former Council Member and Mayor James Stewart for Council District 4 were leading in their races for Temecula City Council.

SCRHA congratulates the candidates that won their elections and plans to schedule meetings with elected officials next year.

Riverside Cities Take Additional Action against Short-Term Vacation Rentals

In recent months, SCRHA has been reporting the actions adopted by various City Councils to add more regulations, increase penalties or ban Short-Term Vacation Rentals in their cities.

In October, the La Quinta City Council reviewed a list of recommendations proposed by the city’s ad hoc short-term vacation rental task force.

The recommendation included stiffer penalties for vacation rentals caught violating or breaking city rules. Recommendations included increasing minimum and maximum fines to $1,000 to $6,000, impose temporary suspensions on rentals for up to one year for properties caught for multiple violations, impose quiet hour rules during nighttime and early morning hours and amplified noise rules during daytime hours and require training sessions for operators so they can understand city rules. La Quinta recently announced that it may change how it addresses vacation rental complaints by hiring 3 or 4 new fulltime employees and developing a new system to contact vacation rentals when a complaint is made.

moratorium on all new applications for short-term vacation rentals.

The Rancho Mirage City Council on November 5 voted to ban 121 short-term vacation rentals not located in Homeowner Associations (HOAs) from operating for 30 or less days at a time. The rules do not apply to another 149 rentals already operating in HOAs. The ban takes effect on December 31.

Other cities in Riverside County have taken action to regulate or stop operation of vacation rentals.

Cathedral City recently took action to phase out all vacation rentals operating rentals for 30 day or less by 2023. The City of Murrieta last October recently instituted new rules on vacation rentals for hosted and non-hosted units. Non-hosted vacation rentals, where the property owner does not reside on the property, are only allowed to operate in certain residential zones and must abide by a different set of rules given to hosted rentals. Murrieta will only issue 300 permits on a first-come, first-serve basis; all applications received afterwards will be placed on a waiting list. The new rules and enforcement take effect in January 2021. Palm Desert in 2017

La Quinta’s policy changes are in reaction to a big increase in vacation rental permit applications and a huge surge in complaints filed against problemed vacation rentals over the past year. Complaints against vacation rentals rose 267 percent between January and March this year leading to 31 citations and 9 properties having their permits to operate suspended. Between July and September 30 of this year, the city issued another 127 citations suspending the permits of another 31 vacation properties. The La Quinta City Council in August adopted a 90-day December 2020 socalrha.org | 11

will provide workforce housing.

The project, called the Mariner’s Cove, would rebuild an existing 500-unit, 31-acre, site located on West Point Loma Boulevard.

The new project will be an all apartment community and add 272 apartment units.

and Temecula in 2019 voted to ban the operation of vacation rentals in residential neighborhoods.

PCCW_DIR_2014.indd 1

Proposed Ocean Beach Apartment Project to Focus on Workforce Housing The developers will present to the Ocean Beach Planning Board this month a proposed project that

5/16/14 10:43 AM

The project will have 200 total affordable units; 100 more units than the previous construction.

Most of the units would be dedicated to middle-income people; people who earn too much to qualify for subsidized housing but don’t make enough money to afford a median-priced home in San Diego.

The project still needs to go through the city’s approval process and receive approval by the full San Diego City Council. Construction of Mariner’s Cove will begin in 2022 and completed sometime in 2025 if approved according to schedule.

C o n g r a t u l a t i o n s t o a l l t h e n o mi n e e s !

12 | Southern California Rental Housing Association Rental Advisor December 2020

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SAN DIEGO 2020

Vacancy & Rental Rate Survey

Fall 2020 Survey reveals continued decline in Rents and Vacancies in San Diego Region

The San Diego 2020 Vacancy & Rental Rate Survey is available to members only. Please log in to your account to access the survey.

If you aren't a member and would like to access the survey, please contact Mike Nagy at mnagy@socalrha.org or 858.278.8070.

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YOUR APPOINTMENT. YOUR WAY. Interior or Exterior. It’s your choice.

*Offer good on purchase of 5 or more windows. Price based off MSRP. Cannot be combined with any other offers. Not valid on previous orders. Valid on purchases made between December 1, 2020 and December 31, 2020.

36 | Southern California Rental Housing Association Rental Advisor December 2020

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WHITE PAPERS Our experts have created an entire library of white papers to help you navigate the complex issues facing rental owners and property managers.

Log in to your account to read one of our in-depth white papers. With more than 60 white papers available online, you can access the information you need.

socalrha.org

Advertise with SCRHA Reach Your Target Audience

Reach 2,400+ members throughout Southern California by advertising in Rental Advisor Magazine.

Rental Advisor Magazine reaches the hands of Southern California Rental Housing Association members who own or manage more than 150,000 units in Southern California.

Distributed in print and available online, your advertisement increases visibility with independent property owners, managers, and community leaders throughout the region.

December 2020 socalrha.org | 37

My husband and I had San Diego rentals for 35 years.

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38 | Southern California Rental Housing Association Rental Advisor December 2020

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(619) 460-9433 socalrha.org 40 | Southern California Rental Housing Association Rental Advisor December 2020

Welcome New Members INDEPENDENT OWNERS Barham Villas Apartments | Virtu Investments Bennett Goldberg James & Kaleen Riccio Maxwell Shenk & Christina Labowicz Page Barndt Steve Moreland and Andrew Smith Van Wey

SUPPLIERS Guardian Roofs Energy Solutions

PROPERTY MANAGERS Property management is a risky business. Our SCRHA membership is our primary risk management tool. The SCRHA forms, specialized training, and whitepapers are priceless. If we need help, [the staff] is always ready to assist. Simply stated, our membership with the Southern California Rental Housing Association helps me sleep better.

Erik Collins, JDI Management Company

December 2020 socalrha.org | 41

Preferred Partners As a member of Southern California Rental Housing Association, you have access to discounts on the products and services provided by our Preferred Partners. Visit socalrha.org/become-a-member/member-discounts for details!

socalrha.org 42 | Southern California Rental Housing Association Rental Advisor December 2020

CELEBRATING

an ANNIVERSARY This Month

10+ years of membership

This month we congratulate the members that have joined in the month of December and are celebrating 10+ years of membership with SCRHA. Members that appear in this list have maintained continuous membership for 10+ years*.

1971 G. B. Sales - A Redi Carpet Company 1998 Chase Pacific Property Management and Real Estate 1971 Kroeger Family Properties Services 1975 James Kennedy 1998 David Berg 1976 Patricia Barrer 1998 Jon Beaman 1976 Thomas Schaide 1998 NEBO, LLC 1977 Quate Properties LLC 1998 NLJ, LLC 1977 American Bathtub Refinishers 1998 Richard and Nilda Townsend 1978 Eugene Kanaly 1999 John Flavin 1978 Hunter's Run Apartments 2000 Martin Mosier 1978 Karen Langley 2000 Raymond Riley Trust 1980 Fred Musial and Vicki Rydell 2001 Anova, Inc. 1980 Jana Sulpizio 2001 Ronda Landrum 1981 Stephanie Troncone 2002 Thomas & Patricia Beilke 1981 William Clarke 2003 Dowling Apartments 1982 William Wiegand 2003 Norman Starr 1983 Anne Lambert 2004 HD Supply Facilities Maintenance 1984 Dominick and Antoinette Ingrassia 2004 Bob Schaar 1984 Marc-Aaron, Inc. 2005 Douglas Allred Company 1988 Timbers Apartments 2005 George & Edna Perrington 1988 Timbers Apartments 2005 Robert Nida 1989 Interior Logic Group 2005 Tamara Kabban-Miller 1989 Russell Hook 2006 BluSky Restoration Contractors, LLC 1989 T.L.M. Properties 2006 Linda Adrian 1990 Gloria Donichy 2007 Robert Corr, II 1991 Commercial & Industrial Roofing 2007 James P. Burrell 1992 Jeremy Mencher 2008 Frank Fernicola 1994 Robert MacFarlane 2008 Midland Properties LLC 1995 Seamist15, LLC 2008 Robert & Elizabeth Sunukjian 1996 Thomas Geantil 2009 Pacific Coast Cleaning, Inc. 1996 Chase Commercial Term Lending 2009 Patricia White 1996 La Jolla Park East Apartments 2009 The District | Greystar 1996 Regents FHT 2010 Don Palmer 1997 Donald Beyer

*A member must have continuous membership, without lapses to appear on the Honor Roll. If at any time membership lapsed, and rejoined later, or if it was merged or were taken under new ownership, they will not appear here. If you feel that your membership should be in this list and is not, please contact the publications department at publications@socalrha.org December 2020 socalrha.org | 43

CALENDAR Register at socalrha.org Register for events and classes online or call 858.278.8070. Please note, that all classes and events will be held online unless otherwise noted in the registration process.

Contact the Events Team at 858.278.8070 or events@socalrha.org for more information.

8 DEC

9 DEC

1:00p-2:00p

11:00a-12:00p

Rental Housing Association Pooled Employer Plan (PEP) or RHA-PEP

What You Should Know About Utility Billing During COVID-19

16 DEC

3:30p-5:00p

2021 Board of Directors Installation and 2020 Holiday Party

20 JAN

10:00a-11:00a

Solution Series: Small Claims Court

ICON KEY

26 JAN

11:00p-12:00p

IROC: Management & Forms

Independent Property Owners

10 FEB

IROC: Tenant Screening in A Challenging Market

Property Managers

44 | Southern California Rental Housing Association Rental Advisor December 2020

9:30a-10:30a

Suppliers

Featured Event

Online Classes

Innovations in Rental Housing Education Conference & Expo April 30, 2021 Save the date for the 2021 Innovations in Rental Housing Education Conference & Expo!

17 DEC

Take online educational classes at your own pace! Visit the Visto Education Catalog at naahq.org

12 JAN

9:00a-10:00a

Active Shooter on the Property with Sergeant Joshua DaFoe

Tips & Tricks of Property Management

8 APRIL Fair Housing: Part I & Part II

9:00a-4:00p

11:00a-12:00p

30 APRIL

TBA

Innovations in Rental Housing Education Conference & Expo

Did you miss a class?

Purchase a recorded webinar to watch at your convenience!

Log in to your account at socalrha.org to order.

Save Your Seat!

December 2020 socalrha.org | 45

ASSOCIATION SPONSORS Thank You for Your Support PLATINUM SPONSORS

GOLD SPONSORS

SILVER SPONSORS

Generation Contracting and Emergency Services Inc. Paul Davis Emergency Services of Temecula BRONZE SPONSORS

Chase Bank-Kristy Blair Team

socalrha.org 46 | Southern California Rental Housing Association Rental Advisor December 2020

© Fizkes | Dreamstime.com

What to do When You Receive a

Demand Letter

By Brittany McClintick, Esq., Kimball, Tirey & St. John LLP

The dreaded demand letter - A letter that can simultaneously be worryingly serious and frustratingly frivolous. In the area of residential rental real estate, demand letters generally tend to be issued by a disgruntled former or current tenant or by someone who was injured on your property.

This article provides a brief guide to what you should do upon receipt of a demand letter.

1. Read the letter.

This basic step will help you understand the full picture of what the opposing party is alleging and demanding. This is also necessary to determine if the opposing party has set a deadline for response.

2. Assemble documents/ preserve evidence (such as video recordings/surveillance), if any.

If you have not done so already, save video footage, incident reports, email communications

and any other document, picture or record. It is best to save all the related records in one folder so that if you need to involve counsel or risk management, you have a shareable file ready to go.

3. Build a timeline.

This is a key item for the person (whether it is counsel, insurance, or a staff member) preparing the response. A good timeline will include the date of the incident/ work order request(s) and all action taken by the landlord.

Example: September 1, 2020 – Tenant submitted work order for broken heater.

September 2, 2020 – Landlord responded to tenant to schedule repair.

September 3, 2020 – Work completed; maintenance replaced broken heater part and verified heater was then operational.

The documents, evidence and timeline will help ensure that risk management, counsel and

the insurance carrier have information necessary to prepare a response or advise on approach.

4. Do not hand over any evidence/documents to the opposing party.

Other than a copy of the lease agreement and addendum, a landlord is not generally required to provide internal documents or evidence to a tenant or demanding individual (in the absence of a lawsuit and a proper discovery request), and it may not benefit the landlord to do so. Often demand letters and/or evidence preservation notices will include a request for various documents, pictures, and/or surveillance footage. Unless there is a court order or subpoena, do not provide anything without first discussing the matter with counsel or risk management.

5. Do not promise or pay funds without obtaining a release of liability in exchange.

December 2020 socalrha.org | 47

Often landlords will waive some debt owed by the tenant or make some monetary offer in an effort to make the problem go away. This is not a necessarily “bad� approach consider making any offer of settlement contingent upon the opposing party executing a release of liability. A release of liability is a solid guard against the problem resurfacing and/or the tenant making additional demands. Ask for assistance from an attorney to prepare a release that will provide good legal protections.

SCRHA Ad - 04-24-19.pdf 1 4/24/2019 4:43:16 PM

6. Loop in risk management/ outside counsel/insurance.

It is a good practice to notify risk management of a potential incident or claim earlier rather than later. They can help assess whether outside counsel should be consulted, and whether a claim should be made to insurance carriers.

For additional information or assistance, contact Brittany McClintick at (800) 577-4587 or brittany.mcclintick@kts-law.com.

Kimball, Tirey & St. John LLP is a full service real estate law firm representing residential and commercial property

owners and managers. This article is for general information purposes only. While KTS provides clients with information on legislative changes, our courtesy notifications are not meant to be exhaustive and do not take the place of legislative services or membership in trade associations. Our legal alerts are provided on selected topics and should not be relied upon as a complete report of all new changes of local, state, and federal laws affecting property owners and managers.

Laws may have changed since this article was published. Before acting, be sure to receive legal advice from our office. For contact information, please visit our website: www. kts-law.com. For past Legal Alerts, Questions & Answers, and Legal Articles, please consult the resource section of our website.

Years ago, young and both working, we tried to live on one working income. Soon we could afford living in our duplex, renting the other half.

The rental duplex then brought us to a small home for our new family. The rents were aiding us as Mom now was not working.

10% Discount For SCRHA Members!

Next, a larger home was bought -- now for four children. The rents from the duplex and small home later paid for four college educations after Mom returned to work Now elderly and retired, we have sold the larger home and moved back to the smaller one, using those added funds, plus duplex rents, to live on.

SDIAA

Now you can see why rental ownership is important to us.

SCRHA Independent Owner Members, 2020

48 | Southern California Rental Housing Association Rental Advisor December 2020

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December 2020 socalrha.org | 49

Connect Archives Missed an important article? Visit bit.ly/rentaladvisor to browse past issues of Rental Advisor Magazine.

Newsletters Our Weekly Update is delivered to your inbox every Wednesday.

The email contains critical legislative updates, and current events happening at the Association. Sign up at socalrha.org.

Visit socalrha.org to find online resources for members. Whether you want to register for upcoming classes and events, download rental forms, or search our directory for new vendors, you'll find everything you need on our website.

Be sure to log in to your account to access members-only resources.

Call 858.278.8070 to reset your login credentials.

socalrha.org 50 | Southern California Rental Housing Association Rental Advisor December 2020

Follow Us Keep up with the Association on your favorite social media platform. Our Twitter feed (@ SoCalRHA) is where you can follow breaking news and our Instagram feed (@SoCalRHA) chronicles our classes and events. Like us on Facebook (facebook.com/ and LinkedIn for event updates and breaking news. Use #socalrha to share your content with us!

Keep in Touch Send us your insights on the rental housing industry or involvement with the Association.

Email publications@socalrha.org with "Letters to the Editor" in the subject line.

Mail Southern California Rental Housing Association 5675 Ruffin Road, Suite 310, San Diego, CA 92123

Business Directory

PROPERTY MANAGEMENT COMPANIES # 5150 Baltimore Dr at the Crossroads.................... ........................................................(858) 793-8899 655 WB Operating LLC............ (619) 702-0655 A ADD Realty, Inc..............................(619) 232-6811 All Points Real Estate................. (619) 298-7724 Alliance Investment Corp.........(858) 597-4900 Alliance Residential Company.(760) 759-0025 Alta 1919 Holdings LLC...............(619) 391-2700 American Assets Trust..............(858) 350-2564 Antelope Ridge (Sentinel Real Estate).................. ...........................................................(951) 672-8181 Arbor Terrace................................(619) 293-3612 Arbors at California Oaks Apartment Homes..... ..........................................................(951) 461-3264 Ascent Real Estate..................... (858) 551-9600 Avenue 5......................................(206) 582-3333 Award Property Mgmt.................. (619) 471-1755 B Barone Galasso & Associates, Inc..................... ........................................................ (619) 855-5241 Bob Cota Realty......................... (619) 465-9934 Brentwood Management Co..(619) 220-8595 Brycorp, Inc...................................(619) 920-7174 Buchanan Property Management Corp........... ....................................................... (619) 269-0276 C Cambridge Management Group, Inc.................... .......................................................... (619) 497-0771 Canyonwood | MRoland Management................. ..........................................................(619) 501-2838 CBRE Multifamily..........................(619) 572-7727 CFI-Capital Growth, Inc............. (858) 454-8857 Chase Pacific Property Management and Real Estate Services............................. (858) 271-8841 Choice Properties / Point Loma Real Estate....... .........................................................(619) 223-4075 Cirrus Asset Management, Inc..(818) 222-4840 City View Apartments|Greystar.(619) 234-0134 Community Research Foundation, Inc................. .........................................................(619) 275-0822 Core Property Group.................. (619) 399-7279 CPQH - Camp Pendleton & Quantico Housing . .........................................................(760) 400-8179

D Delta Property Management... (619) 465-5851 Douglas Allred Company....... (858) 793-0202 E Eagle Glen Apartments | Greystar......................... ..........................................................(951) 461-4565 Elevate SD Properties..................(619) 535-8112 Euston Management.................(858) 793-8899 EV Lofts | Greystar.......................(619) 452-2892 F Fairfield Residential Company LLC................... ........................................................(858) 457-2123 FBS Property, AMO .................. (619) 286-4721 FDC Management, Inc............. (714) 685-7000 Foothills at Old Town................(951) 676-7545 G Gables Oak Creek.....................(951) 600-9696 Gables Point Loma.....................(619) 223-6577 Griswold Real Estate Mgmt., Inc......................... ....................................................... (858) 597-6100 H H.G. Fenton Company............... (619) 400-0120 Hanken, Cono, Assad & Co...... (619) 698-4770 Harprop, Inc................................. (650) 941-6900 Heartland Associates................ (619) 462-2082 HeetWave Properties................ (888) 557-4338 Homes Management, ATS Homes, Inc................ ........................................................ (760) 432-4663 HomeTeam Property Management....................... ......................................................... (619) 872-7368 Horizon Properties Management Service........... .........................................................(619) 482-3054 Humphreys Residential............ (619) 865-0389 I IMT Sorrento Valley..................(858) 530-2100 Income Property Advisors Inc..(619) 302-0363 Integrity Plus Property Management................ ....................................................... (619) 546-4999 Interfaith Housing Assistance Corporation..... ........................................................ (619) 668-1532 Investors Property Management Group........... .......................................................(760) 967-4764 IPI Property Management.......(858) 277-2700 ISG Real Estate..........................(619) 500-5860 J Jensen Properties.....................(858) 449-7294 JHB California Properties, LLC.(760) 722-6421 Johnston Property Management, Inc................ ...................................................... (760) 944-0703 JPI Development, LLC............. (858) 299-4768

K Kevin Robinson.......................... (619) 265-5859 KFR STAR Realty ........................(619) 293-7653 Kleege Enterprises...................... (858) 481-3081 L L.E.W. Management................... (619) 440-8915 Land Trek Property Management...................... ...................................................... (760) 758-6000 Lincoln Military Housing.......... (858) 874-8100 LMC (Lennar Multifamily Communities)............ ....................................................... (619) 376-2208 Logan Property Management.(619) 260-5562 Lyon Living...................................(949) 838-1274 M Margarita Summit | Euston Management......... ......................................................... (951) 676-1921 Maya Linda Apartments..........(858) 566-5350 Melroy Asset Management....... (858) 483-5111 MG Properties...........................(858) 658-0500 Mira Bella Apartments | Simpson Property Group...........................................(858) 560-5720 More Property Management... (858) 514-8201 N Nick Pappageorgio...................(858) 357-9472 Noah Realty................................(858) 504-0416 O Ocean Breeze Apartments|Greystar................. ....................................................... (619) 428-3369 Olympus Property..................... (817) 795-4900 P Pacific Commercial Management, Inc.............. ......................................................(858) 450-6886 Pacifica SD Management........(619) 296-9000 Parkdale Apartments | Norco Mgmt. Corp...... ........................................................ (760) 737-9017 Pasas Properties, Inc................ (619) 607-7560 People Helping Others Prop. Mgmt.................. .......................................................(619) 282-5400 Pierside South | Greystar........ (760) 433-3500 Pinnacle Property Management Services, LLC ...................................................... (949) 224-2929 Premier Real Estate Management, Inc............. ....................................................... (619) 354-8404 Professional Real Estate Management............. ........................................................(619) 297-7736 R R & V Management ..................... (619) 285-5500 R. A. Snyder Properties, Inc........ (619) 297-0274 REC Properties| PeĂąasquitos Point Apts.............. .......................................................... (858) 484-5047 Rehmann Realty Group...............(619) 440-5669 Reliable Realty.............................. (951) 696-9090 December 2020 socalrha.org | 51

RG Investment Real Estate Services Inc.............. ......................................................... (858) 268-5004 Richman Property Services.........(813) 262-0401 River Oaks | Waterton Residential ........................ ........................................................... (760) 721-8585 Rohn Properties Management... (619) 990-7433 Rolling Hills Gardens | Greystar.(619) 482-7583 S San Diego Housing Commission........................... .......................................................... (619) 578-7531 San Diego Realty Services.......... (619) 713-1044 Sardo Properties...........................(619) 405-9418 ScottWay Capital.........................(619) 209-3544 SD Rent Pros............................... (619) 884-0906 Seventh & G|Greystar................ (619) 696-8096 Shapell Properties, Inc..............(323) 988-7590 Shore Managememnt...............(858) 274-3500 Solaire | Greystar........................(949) 945-3499 South Bay Community Services............................. ........................................................ (619) 420-3620 Stafford Property Group............ (619) 957-7326 Strat Prop Management, Inc.......(619) 295-2211 Strata Equity Group.................. (858) 546-0900 Sun An Sea Property Mgmt.......(619) 298-4160 SunRidge Properties, Inc..........(858) 578-3600 Sunrise Management Company AMO.................. .......................................................... (858) 751-1768 T Team Bourda Incorporated... (858) 279-6265 Thatcher Properties, Inc..........(619) 286-4250

The Apartment Company....... (858) 688-9307 The Hanover Company.............(713) 267-2100 The Helm Management...........(619) 589-6222 The Legacy Real Estate Company..................... ........................................................(619) 980-7467 The Premiere Residential , LLC.(858) 455-7711 The Rey Apartments | Berkshire Communities (408) 614-5587 The Terraces...............................(760) 735-5140 Torrey Pines Property Management................. ...................................................... (858) 454-4200 Trilar Management Group...... (760) 929-4940 Tuscany Hills Apartments | Euston Management..............................(760) 744-9339 Tyco Property Management .... (619) 425-1017 U UDR, Inc....................................... (720) 283-6120 V Valor Property Management................................... ...........................................................(619) 415-7616 W West Park Apartments | Sudberry...................... ........................................................ (619) 223-7777 Whispering Oaks Apartments | Greystar.......... .........................................................(760) 471-1262 Willin Properties.........................(619) 298-0500 Winn Residential........................(559) 435-3434

Z Zimmerman Property Management.................. ........................................................ (619) 546-5361

“SDRentPros truly values being a member of Southern California Rental Housing Association. The professional resources it provides are unmatched by any other organization. The resource of its members and education in all aspects of rental housing assists our company with many different needs.

We proudly support their staff and their leadership in providing Legislative Advocacy and support for our industry. We strongly suggest to all of our affiliate Brokers and owners to be a member of this association.”

Colleen McDade, SDRentPros

SECURE RENTAL FORMS

BlueInk BlueInk has extended the discount for their annual subscription to $75 per year for all new subscribers.

This gives you access to SCRHA forms in a digital format with electronic signature capabilities.

InfoLink Resident Screening Offers comprehensive, timely, and accurate information about your applicant, while keeping you compliant with all legal requirements.

socalrha.org 52 | Southern California Rental Housing Association Rental Advisor December 2020

© Sunan Panyo | Dreamstime.com

Worried about signing rental documents when you can't meet in person? SCRHA has several ways to electronically share and sign our forms.

Business Directory

SUPPLIER MEMBERS 1031 Exchange Services, & Trust Services

Kay Properties & Investments............ (855) 899-4597

Advertising & Marketing

Apartments.com.................................... (888) 658-7368 Conversion Logix ★●▲......................... (866) 297-4914 Zillow Group............................................(206) 757-4830

Air Conditioning

Boiler Repair

Air Temperature Specialists................(888) 588-1602

Brokerage

Doug Taber - Real Estate Broker......... (619) 483-1031

Cabinet and Countertops

Dixieline..................................................... (619) 358-8188 Grand Design Kitchens........................ (760) 789-0992 SD Wood Cabinet..................................(858) 450-6090

Cable Television

Cox............................................................ (858) 836-7582

Carpet Cleaning

Bonded Inc.............................................. (858) 576-8400 Cleanology Housekeeping Personnel Service............. ..................................................................... (619) 281-2532

Carpet Sales & Flooring

Doug Taber, CCIM - Apartment Broker........................... ...................................................................... (619) 483-1031

America's Finest Carpet Company....(800) 888-1568 Bonded Inc.............................................. (858) 576-8400 G. B. Sales................................................ (858) 571-3600 Interior Logic Group..............................(858) 496-5222 J & C Carpet Company.......................... (619) 498-1424 Sid's Carpet Barn, Inc.............................(619) 477-7000

Apartment Marketing

Cleaning & Janitorial Services

Air Temperature Specialists................(888) 588-1602

Apartment Brokerage/Sales

Market Apartments................................. (801) 676-1684

Appliance Leasing

Appliance Warehouse of America..... (619) 750-9533

Appliance Maintenance & Repair

Abode Services Network, LLC............(858) 333-7654

Atlas Property Service......................... (858) 386-4578 Cleanology Housekeeping Personnel Service............. ..................................................................... (619) 281-2532 Pacific Coast Cleaning, Inc..................(858) 565-1603 Sunset Commercial Services...............(877) 536-2777

Coin-Operated Laundry Equipment

Appliance Parts & Repair

Appliance Parts Company.................. (480) 755-5540

All Valley Washer Service..................... (800) 247-1100 WASH Multifamily Laundry Systems..(858) 279-1234 Washtek, Inc............................................(760) 735-2495

Appliance Sales

Collections

Expressions Home Gallery................ (800) 550-4227 R & B Wholesale Distributors, Inc... (909) 230-5400

Asphalt & Asphalt Maintenance

AMS Paving, Inc...................................... (858) 880-6133 Aztec Paving, Inc.................................... (619) 465-9813

Attorneys-At-Law

Heinz & Feinberg.................................. (619) 238-5454 Kimball, Tirey & St. John LLP............... (619) 234-1690 Todd A. Brisco & Associates, APC...... (714) 634-2814

Backflow Testing

Pacific Backflow Company, Inc..........(760) 639-4000 San Diego Backflow Testing, Inc....... (877) 363-8378

Banks

Kimball, Tirey & St. John LLP................ (619) 234-1690

Construction and Remodeling

Larry O'Dell Construction......................(619) 501-5252 Matrix Construction Services...............(951) 493-0100 McMillin Contracting Services.............(619) 401-7000 PrimeCo ●▲............................................. (800) 881-8067 Workright Property Services Inc.......... (858) 751-6312

Construction Management

Southern Cross Property Consultants............................. .................................................................. (858) 395-8657 XPERA Group.......................................... (858) 284-4710

Courtesy Patrol

City Wide Protection Services, Inc.... (619) 938-2333

Employment Agency

The Phoenix Staffing............................ (858) 799-0665

Environmental: Asbestos/Lead/ Mold

American Technologies Inc ★●▲....... (619) 458-5979 FACS ★●▲................................................(510) 266-4600

Evictions

Kimball, Tirey & St. John LLP............... (619) 234-1690

Exterminators

Innovative Pest Solutions..................... (800) 871-9878 Lloyd Pest Control................................. (800) 570-2847

Financial Services

1031 Capital Solutions...........................(949) 887-4627 Chase Commercial Term Lending..... (619) 464-0573 MyPoint Credit Union.............................(858) 243-7471

Fire Equipment Sales & Service

Symons Fire Protection........................ (619) 588-6364 Telgian Corporation ★●▲....................(877) 835-4426

Fitness Equipment & Sales

Advanced Exercise ..............................(858) 205-5800 Fitness Machine Technicians............. (760) 600-9575 Opti-Fit...................................................... (888) 601-4350

Flood Damage

Citiwide Restoration............................... (858) 231-2801 Generation Contracting & Emergency Services, Inc... ................................................................... (858) 679-9928

Floor Coverings

Bonded Inc.............................................. (858) 576-8400 Capitol Carpet Floors ★●▲...................(818) 464-6637 Redi Carpet Sales of California , LLC.(858) 576-8400 Urban Surfaces........................................ (951) 738-9301

Furniture Rentals

Cort Furniture Rental............................(858) 549-0800

General Contractors

Camp Construction Services.................(713) 413-2267 FSI Construction.......................................(972) 880-5171 Har-Bro Emergency Services & Restoration.................. ....................................................................(619) 398-0200 Larry O'Dell Construction......................(619) 501-5252 M. C. Contracting Service.................... (619) 282-3083 McMillin Contracting Services.............(619) 401-7000

Heating & Air Conditioning

Air Temperature Specialists..................888-588-1602 Bill Howe Plumbing, Inc....................... (619) 286-6348 Sam's Heating and Air Conditioning, Inc...................... . .................................................................... (619) 697-9824

Chase Commercial Term Lending..... (619) 464-0573 HomeStreet Bank..................................(858) 223-2900 Opus Bank...............................................(949) 251-8250

Deck Coating

Life Deck/Pacific Pebbles....................(619) 262-8600 Medrano Co..............................................(619) 264-3434

Human Resources

Bathroom Refinishing

Drain & Sewer Cleaning

Insurance

Bathroom Remodeling & Refinishing

Education

American Bathtub Refinishers.......... (619) 265-9200 Citiwide Restoration............................... (858) 231-2801 Pacific Bathtub Refinishers Inc............(619) 772-2535 American Bathtub Refinishers............(619) 265-9200 Bill Howe Plumbing, Inc........................ (619) 286-6348

Bathtub Liners

American Bathtub Refinishers.......... (619) 265-9200

Bed Bug Services

Innovative Pest Solutions..................... (800) 871-9878

Bee Removal

Innovative Pest Solutions..................... (800) 871-9878

Blinds

America's Finest Carpet Company... (800) 888-1568 Bonded Inc............................................. (858) 576-8400

Air Temperature Specialists................(888) 588-1602 ASAP Drain Guys & Plumbing............. (760) 721-2904 Bill Howe Plumbing, Inc........................ (619) 286-6348 Grace Hill, Inc......................................... (404) 895-9570

Electrical Contractors

San Diego Employers Assoc..............(858) 505-0024 Farmers Insurance McWhirter Agency............................ .................................................................... (619) 463-7320 Renters Legal Liability............................ (801) 928-7015 Snapp & Associates Insurance Services, Inc................. .....................................................................(619) 908-3100

Internet Advertising Service

Kennedy Electric.................................... (619) 582-6568

Apartments.com................................... (888) 658-7368 WebListers LLC...................................... (800) 784-2155

Electronic Key Access

Internet Service Provider

Emergency Service Flood/Fire

Janitorial Services

KeyTrak, Inc............................................ (888) 539-8725 American Technologies Inc ★●▲....... (619) 458-5979 Bonded Inc.............................................. (858) 576-8400 Commercial Restoration Company ★●▲........................ ....................................................................(720) 427-2932 Paul Davis Emergency Services..........(951) 444-8794 Pinnacle Emergency Services............(877) 673-9059

Cox ........................................................... (858) 836-7582 Atlas Property Service......................... (858) 386-4578 Aztec Landscaping Inc.......................... (619) 464-3303 Cleanology Housekeeping Personnel Service............. ..................................................................... (619) 281-2532 DAPA Services, Inc.................................(619) 221-9292

December 2020 socalrha.org | 53

Kitchen Remodeling

McMillin Contracting Services............ (619) 401-7000

Landscape Maintenance & Service

BrightView............................................... (858) 208-6394 LaBahn's Landscaping............................ (619) 579-9151 Landsystems - A Monarch Landscape Company......... ..................................................................... (213) 369-2414 M. C. Contracting Service.................... (619) 282-3083 MSE Landscape Professionals, Inc..... (760) 743-4127 New Way Landscape and Tree Service.......................... ...................................................................(858) 505-8300 Pacific Green Landscape, Inc..............(619) 390-9962

Plumbing

Air Temperature Specialists................(888) 588-1602 ASAP Drain Guys & Plumbing............. (760) 721-2904 Bill Howe Plumbing, Inc........................ (619) 286-6348 Pacific Drain and Plumbing................. (760) 436-8600 Workright Property Services Inc.......... (858) 751-6312

Property Management

Wakeland Housing & Development. (619) 235-2296

Property Management Personnel

ASAP Drain Guys & Plumbing............. (760) 721-2904 Bill Howe Plumbing, Inc........................ (619) 286-6348 Cable, Pipe & Leak Detection, Inc...... (619) 873-1530

BG Multifamily...........................................(619) 785-3164 Career Strategies ★●▲.........................(619) 640-2250 Go-Staff, Inc............................................(858) 292-8562 Link Staffing Services............................(858) 874-3334 NPM Staffing an InterSolutions Company ★●▲............ .................................................................... (619) 804-2554 The Phoenix Staffing............................ (858) 799-0665

Lenders

Property Management Software

Leak Detection

Arbor Realty Trust, Inc......................... (503) 939-0837 Chase Commercial Term Lending.... (619) 464-0573 Luther Burbank Savings....................... (619) 405-9961

Locksmith

Kern Key Services ●............................... (619) 341-3505

Maintenance & Repair

Generation Contracting & Emergency Services, Inc.. . ................................................................... (858) 679-9928 Larry O'Dell Construction..................... (619) 501-5252 PCC Trip Hazard Removal ●▲............. (760) 658-6116

Maintenance Supply

AppFolio.................................................. (866) 648-1536 Yardi Systems...................................... (805) 699-2040

Purchasing

Buyers Access.........................................(800) 445-9169

Ratio Utility Billing Systems

Livable ★●▲............................................. (877) 789-6027

Real Estate

ACI Apartments...................................... (619) 299-3000 Nodard Investments Inc....................... (619) 742-9269 Voit Real Estate Services................... (858) 453-0505

Signal 88 Security of San Diego.........(619) 363-7233

Security Services

Bastion Security..................................... (800) 783-5700 California Safety Agency.....................(866) 996-6990 City Wide Protection Services, Inc..... (619) 938-2333 JDS Security............................................. (619) 781-8694

Seismic Retrofit

Optimum Seismic..................................(323) 605-0000

Sewer & Drain Line Video

ASAP Drain Guys & Plumbing............. (760) 721-2904 Bill Howe Plumbing, Inc........................ (619) 286-6348 Cable, Pipe & Leak Detection, Inc...... (619) 873-1530

Slab Leaks

Air Temperature Specialists................(888) 588-1602 Bill Howe Plumbing, Inc........................ (619) 286-6348

Smart Technology

ADT Smart Communities........................(714) 858-1344 Nortek Security & Control..................... (818) 661-9937 The Property App Company...............(858) 444-7766

Solar

Current Home........................................... (951) 852-6813

Submetering / Billing Services

California Sub-Meters........................... (858) 571-8999 Conservice Utility Billing & Mgmt....... (602) 481-7440 Livable ★●▲............................................. (877) 789-6027

Telephone Services

HD Supply Facilities Maintenance..... (760) 809-1470 Wilmar.......................................................(909) 203-9801

Remote Video Monitoring

Best Security & Fire Products..............(760) 781-5700

Cox Communications-San Diego Accts.......................... ................................................................... (858) 836-7582

Market Research

Renovations & Remodeling

Tenant Screening

ALN Apartment Data, Inc..................... (800) 643-6416

Marketing & Advertising

RentVision................................................ (402) 617-8368

Mold Inspections & Remediation

Bill Howe Plumbing, Inc........................ (619) 286-6348 Larry O'Dell Construction......................(619) 501-5252 McMillin Contracting Services.............(619) 401-7000 Urban Renovation & Construction West (DBA: URC West,Inc).................................................... (760) 451-8921

CIC ........................................................... (800) 288-4757 Moco Inc................................................... (800) 814-8213

Termite Control & Repair

Best Rate Repair.......................................(619) 229-0116 Truly Nolen................................................ (760) 291-1985

American Technologies Inc ★●▲....... (619) 458-5979 Bill Howe Plumbing, Inc....................... (619) 286-6348 Citiwide Restoration............................... (858) 231-2801 FACS ★●▲................................................(510) 266-4600 Generation Contracting & Emergency Services, Inc.. . ................................................................... (858) 679-9928

Rent Guarantor

Assurant................................................... (760) 936-5757 ePremium Insurance............................. (949) 370-7368

Trauma Scene Clean Up

Mystery Shopping

Repiping

Tree Services

Paint Manufacturers & Supplies

Reputation Management

Ellis, Partners in Management Solutions......................... ....................................................................(972) 256-3767 Dunn-Edwards Corporation ★●▲....... (619) 884-3866 Sherwin-Williams Co.............................(858) 496-8925

Painting

CertaPro Painters................................... (760) 580-3091 Citiwide Restoration............................... (858) 231-2801 Done-Rite Painting Inc............................(619) 977-0241 Primus Paint Workx................................ (619) 738-8022 Pro-Tech Painting Company..............(858) 527-0200

Parking Enforcement

Reliant Parking Solutions.................... (888) 977-6848

Parking Management Software

Reliant Parking Solutions.................... (888) 977-6848

Paving Maintenance

AMS Paving, Inc...................................... (858) 880-6133 Black Diamond Paving, Inc................. (760) 294-4944 Eagle Paving.......................................... (858) 486-6400

Pest Control

Corky's Pest Control................................(800) 901-1102 Innovative Pest Solutions .................... (800) 871-9878 Lloyd Pest Control................................. (800) 570-2847

Insurent.......................................................(646) 843-1713

Renters Insurance

Air Temperature Specialists................(888) 588-1602 Bill Howe Plumbing, Inc........................ (619) 286-6348 SatisFacts Research............................. (866) 655-1490

Resident Retention

SatisFacts Research............................. (866) 655-1490

Resident Surveys

SatisFacts Research............................. (866) 655-1490

Roofing

A-1 All American Roofing Company.... (858) 537-5177 ADCO Roofing & Waterproofing ★●▲............................. ....................................................................(949) 374-4580 AMS Construction..................................(833) 267-7663 Commercial & Industrial Roofing.........(619) 465-3737 DILS Roofing & Exteriors..................... (760) 727-6000 Premium Roof Services, Inc.................(619) 239-8880 Sully-Jones Roofing..................................(800) 611-3110

Security Deposit

Assurant Specialty Property............... (760) 936-5757

Security Guard Patrol

Bastion Security..................................... (800) 783-5700 Brothers in Arms Security..................... (844) 458-1021 City Wide Protection Services, Inc..... (619) 938-2333 Security First............................................ (619) 243-3992

54 | Southern California Rental Housing Association Rental Advisor December 2020

Towing Services

Western Towing..................................... (619) 297-8697 Hoarding Solutions ..................................(619) 771-1792 Arborwell................................................. (888) 969-8733

Water Conservation

Livable ★●▲............................................. (877) 789-6027

Water Damage Restoration

Bill Howe Plumbing, Inc........................ (619) 286-6348 Bonded Inc.............................................. (858) 576-8400 Generation Contracting & Emergency Services...........

(858) 679-9928 Resicom Building and Restoration.... (858) 227-9700 Restoration Management Company.. (858) 935-1170 Service Solutions Restoration............. (877) 339-4576 Servpro of Point Loma.......................... (619) 275-2802

Water Heaters

Air Temperature Specialists................(888) 588-1602 ASAP Drain Guys & Plumbing............. (760) 721-2904 Bill Howe Plumbing, Inc........................ (619) 286-6348

Window Coverings

Bonded Inc............................................. (858) 576-8400 G. B. Sales............................................... (858) 571-3600

Window Washing

John's Elite Cleaning..............................(619) 851-5228

Windows

Milgard Manufacturing - Temecula.....(951) 334-1584 Newman Replacement Windows ★●▲......................... ...................................................................(760) 438-8080 Service Area Guide Please note that all businesses currently in the directory serve clients in San Diego County. Please use the following guide to finding suppliers working with clients in Imperial County or Riverside County. ★ Serving Imperial County / El Centro Area ● Serving Southern Riverside County (i.e. Temecula, Murrieta, Menifee) ▲ Serving Eastern Riverside County (i.e. Palm Springs, Palm Desert, Cathedral City)

Find products and services from trusted SCRHA Supplier members with our Business Directory.

If you have a favorite Supplier not listed in our directory, share them with our team at membership@socalrha.org.

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credit profile • OFAC search • national criminal eviction/ civil records search national criminal database search social security verification • rental verification employment verification December 2020 socalrha.org | 55

ADVERTISER Index 1031 Exchange IBC Kay Properties & Investments (855) 899-4597

general contractors 12 Pacific Coast Construction 760-298-3170

air duct cleaning 5 Redi Carpet 800-734-6801

pest control BC Corky's Pest Control 800-333-7138 IFC That Guy 844.484.2848

bathroom remodeling 35 American Bathtub Refinishers 619-265-9200 bathtub liners 35 American Bathtub Refinishers 619-265-9200 bathtub refinishing 35 American Bathtub Refinishers 619-265-9200 carpet cleaning 5 Redi Carpet 800-734-6801 carpet sales 5 Redi Carpet 800-734-6801 concrete services 38 Precision Trip Hazard Removal 760-658-6116 damage restoration 12 Pacific Coast Construction 760-298-3170 deck coatings & waterproofing 12 Pacific Coast Construction & Water Proofing 760-298-3170 10 Medrano 619-264-3434 electrical contractors 14 Kennedy Electric 619-464-6568

plumbing 48 ASAP Drain Guys and Plumbing 619-581-2127 property management software 28 Yardi 800-866-1144 real estate management 6 Griswold Real Estate Management 858-597-6100 sidewalk repair 38 Precision Trip Hazard Removal 760-658-6116 tenant screening 49 & 55 Infolink Resident Screening 888.762.7313 towing 11 Western Towing 619-297-8697 utility billing system 38 Livable 877-789-6027 windows 36 Newman Replacement Windows 619-677-6511 760-764-4553

56 | Southern California Rental Housing Association Rental Advisor December 2020

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Location: Ashe ville, NC Total Offering Amount $4,9 Leverage 00,000.00 0.00% Type of Asse t Self Storage Offering Statu s

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WINCHE STER MO

Location: Winc B DST hester, VA Total Offering Amount $5,0 Leverage 74,000.00 0.00% Type of Asse t Medical Offic Offering Statu e s Fully Funded

CHAR WALGRELOTTE

ENS DST Location: Char lotte Total Offering , NC Amount $5,4 Leverage 36,250.00 0.00% Type of Asse t Pharmacy Offering Statu s Fully Funded

FAIRWAY

DST

Location: Lawr ence Total Offering ville, Georgia Amount $32,1 Leverage 05,000.00 57.09% Type of Asse t Multifamily Offering Statu s Fully Funded

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Location: San DST SONO Antonio, TX POIN MA Total Offering Amount $56, Location: Kissi TE DST Leverage 898,729.00 mme Total Offering e, FL 59.17% Type of Asse Amount $44, t Leverage 533,951.00 Multifamily Offering Statu s 57.77% Type of Asse Fully Funded t Multifamily Offering Statu s Fully Funded

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Non-Recourse Financing from 40-85% Loan to Value Cash Out Refinance - Defer Your Taxes and Receive Liquidity Potential

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Location: Sterl ing, Total Offering VA Amount $6,99 Leverage 6,739 0% Type of Asse t Industrial Offering Statu s Fully Funded

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Location: Poole r, Total Offering GA Amount $13,8 Leverage 67,027.00 Type of Asse 0% - All-Cash/Debt-Free t Self Storage Offering Statu s Fully Funded

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Location: Gree nville, SC Total Offering Amount $4,4 Leverage 80,585.00 Type of Asse 0% - All-Cash/Debt-Free t Industrial Offering Statu s Fully Funded

Preferre d Return*

NET LE ASE IN FUND 18 COME

LLC Location: Multi ple Total Offering Locations 5 Amount $50,0 Leverage 00,000.00 TBA Type of Asse t Income Fund Offering Statu s Accepting Fund

SE ATTLE

HIGH RID GE ATHE

Location: Athen NS DST s, Total Offering GA Amount $18,6 Leverage 95,000.00 54.23% Type of Asse t Multifamily Offering Statu s Fully Funded

15 DST Location: Multi ple Total Offering Locations 4 Amount $58,7 Leverage 90,000.00 53.07% Type of Asse t Portfolio Offering Statu s Fully

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DS

T Location: Jack BIG CREE sonv Total Offering ille Beach, FL K DST Amount $51,5 Location: Alpha Leverage 76,436.00 retta, GA Total Offering 58.61% Type of Asse Amount $84, t Leverage 455,103.00 Multifamily Offering Statu s 57.86% Type of Asse Fully Funded t Multifamily Offering Statu s

Fully Funded

Tenants include Amazon, FedEx, Dollar General, Walgreens, CVS, Fresenius, and More

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ENS DST Location: Port Orch Total Offering ard, WA Amount $5,92 5,50 Leve Type of Asse t Offering Statu s

BE ACH

T IM ES

1 - Hea City, UT lthcare IV DST : Elmh

RAINIER

DST THISTLE Location: Seatt le, TOWNHO WOOD Total Offering WA MES DS Amount $7,13 Location: Clark T Leverage 5,372.00 sville, TN Total Offering Type of Asse 0% - All-Cash/Debt-Free Amount $5,22 t Leve 5,798.00 rage Multifamily Offering Statu s Lmtd. Avail Type of Asse 0% - All-Cash/Debt-Free . Accepting t Funds Multifamily Offering Statu *Preferre s d retur Fully

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ES DS

T Location: Nash ville Total Offering MSA, Atlanta MSA Amount $5,92 Leverage 1,522.00 Type of Asse 0% - All-Cash/Debt-Free t

Offering Statu

Fast Food s Lmtd. Avail .; Accepting Fund

ACQUISI TI

ON FUND

Location: Multi ple Total Offering Locations 6 Amount $10,0 Leverage 00,000.00 TBA Type of Asse t Acquisition Offering Statu Fund s Accepting Fund

s

urst, IL; Oklahom 2 - Hea a City, OK; lthcare Portfolio Dallas, 3 - Dive 2 DST: Rale TX; Salt Lake igh, NC; TX; Sinto rsified Dialysis Houston n, TX; King DST , TX; Wes spor t, TN; : Fort Wor th, t Jordan, 4 - Net Martin, TN; TX; The Woo UT Leas dlan Middletow Parts Mok e Portfolio 15 DST: n, NY; Ypsids, TX; Grand Prair Dollar Genena, IL; CVS Phar Advance lanti, MI; Eupora, ie, Gadsden eral Saint Ama macy BolingbroAuto Parts Norc MS , AL; Dolla ross, GA; nt, LA; Dolla ok, Dollar Bato Advance r Gen r General IL; Dollar General Auto Baton Roug Hobby Lobbn Rouge, LA; eral Sugar Cree Ham mon k, Freseniu IN; Walg y Brunswick, s Medical MO; Dollar Gen e, LA; Dollar d, LA; reens Inde Gen GA; eral Care pendence Indianapolis Oste St. Louis, MO; Goshen, IN; Fameral 5 - Net , MO; Walg Goo opat ily reens Arlin hic Hospital, dwill Skokie, IL; LouisvilleLease Income Inc. India Fund 18 gton, TX WA; Seat Industrial 19 DST napolis, LLC: E-Co mme Tacoma tle Multifamily Louisville, KY; DST Port Orch rce Distribution Data Cen Distributi ter DST Taco Seat tle, WA; ard Phar DST macy DST Akron, OH; Flats LLC on DST Rock Sprin ma, WA; PhoeMissoula multifam Port Orch Shrevepo Austin, TX; Oma gs, WY; Texa nix Pharmacy DST ily DST Missoula ard, Thistlew rt, LA; Maplewo ha MSA DST Cou s Industrial DST Phoenix, AZ; Wyo , MT; ood town od ncil Uval homes DSTDST Maplewood, Bluffs, IA; Shre de, TX; Aust ming 6 - Acqu in 305 vepo MO; Airpo Clarksvil le, TN rt Medical rt Pharmacy DST Wyomingisition Fund LLC: DST Chic Dulles DistrDistribution DST Missoula mult ago, IL; ifamily DST Rock ibution DST Sterling, Springs, WY; Seat Missoula, MT; VA; Airpo NYC Metr rt Medicaltle Multifamily DST o DST; DST Chic Seat tle, ago, IL WA;

This material does not constitute an offer to sell nor a solicitation of an offer to buy any security. Such offers can be made only by the confidential Private Placement Memorandum (the “Memorandum”). Please read the entire Memorandum paying special attention to the risk section prior investing. IRC Section 1031, IRC Section 1033 and IRC Section 721 are complex tax codes therefore you should consult your tax or legal professional for details regarding your situation. There are material risks associated with investing in real estate securities including illiquidity, vacancies, general market conditions and competition, lack of operating history, interest rate risks, general risks of owning/ operating commercial and multifamily properties, financing risks, potential adverse tax consequences, general economic risks, development risks and long hold periods. There is a risk of loss of the entire investment principal. Past performance is not a guarantee of future results.

Potential cash flow, potential returns and potential appreciation are not guaranteed. Securities offered through Growth Capital Services member FINRA, SIPC Office of Supervisory Jurisdiction located at 582 Market Street, Suite 300, San Francisco, CA 94104. n is not

guarante ed and

is subject

Funded

to available

cash flow.

Fully Funded

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