Southern California Rental Housing Association Rental Advisor

April 2020

COVID-19 Resources and Guidance

SCRHA 5675 Ruffin Road, Suite 310 San Diego, CA 92123

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CONTENTS Industry Voices

April 2020

7 Resident Exposure COVID-19

19 Quiz: Fair Housing for Rental Property Owners & Managers

National Apartment Association Emergency Preparedness

SCRHA Fair Housing

21 Guidance for Teleworking Amid COVID-19

25 COVID-19 FAQ for Financial Hardship Issues

31 Questions and Answers

35 10 Ways to Keep Residents Engaged During COVID-19

National Apartment Association Business Operations

Todd A. Brisco, Esq. Operational Advice

SCRHA Emergency Preparedness

National Apartment Association Business Operations

39 COVID-19: After The Crisis SCRHA Emergency Preparedness

45 COVID-19 Cleaning and Disinfecting for A NonHealthcare Facility.

Laura Holmes, 24 Trauma Maintenance

47 COVID-19: FAQ for Property Operations SCRHA Emergency Preparedness

In Every Issue 3 4 11 15

President’s Message Executive Director’s Message Regional Legislative Update Capitol News

Use A Member First

51 Business Directory: Property Management Companies 53 Business Directory: Suppliers Search the Online Business Directory at socalrha.org.

2020 OFFICERS

President Kendra Bork, Cambridge Management President Elect Lucinda Lilley, FBS Property, AMO Vice President John Modlin, GRI, Independent Owner Secretary Aiesha Blevins, Alliance Residential Treasurer Abigail Rex, American Asset Management

Rental Advisor

MAGAZINE STAFF Publisher Alan Pentico, CAE, Executive Director Managing Editor Olivia Galvez, Director of Operations Editor Lindsey Lee, Marketing Coordinator Design & Layout Marc Shanahan EDITORIAL ADVISORY BOARD Melissa De Marco, FBS Property, AMO-Chair Etta Smith, Generation Contracting & Emergency Services, Inc.-Vice Chair Norman Cullen, CULTR 1, LP Melissa Deen, Sunrise Management Company, AMO DeAnna Wilson, Conversion Logix

Legislative Chair Shannon Kelly, Independent Owner Immediate Past President Scott Cook, CPM, SVN Asset Advisory Group

2020 DIRECTORS

ASSOCIATION STAFF

Alan Pentico, CAE, Executive Director apentico@socalrha.org 858.278.8070

Allison Pfister, GreyStar Athan Ranglas, R&V Management Buck Buchanan, Owner Carla Azevedo-Taber, Progress Management Gail Miller, Lincoln Military Housing Hojjat "Tom" Tamar, Owner Jay Lopeman, BG Multifamily Kurt Sullivan, Douglas Allred Company Melissa Deen, Sunrise Property Management Nichole Lawhon, Apartments.com Scott Ledesma, Generation Contracting & Emergency Services Todd Henderson, Owner

Olivia Galvez, Director of Business Operations/Operational Advice ogalvez@socalrha.org 858.751.2217

HONORARY LIFE ADVISOR

Lindsey Lee, Marketing Coordinator llee@socalrha.org 858.751.2218

G. Wesley Harker

Molly Kirkland, Director of Public Affairs/Operational Advice mkirkland@socalrha.org 858.751.2200 Kim Zebroski, Office Manager kzebroski@socalrha.org 858.751.2220 Lorna R. Kindred, Education Manager lkindred@socalrha.org 858.751.2219 Mike Nagy, Public Affairs Manager mnagy@socalrha.org 858.751.2214

Tanya Sprague, Membership Sales Representative tsprague@socalrha.org 858.751.2208

Southern California Rental Housing Association Rental Advisor Magazine is published by the San Diego Multi-Housing Corporation (SDMHC) a wholly owned subsidiary of the Southern California Rental Housing Association (SCRHA). The magazine is published monthly and is provided to Southern California Rental Housing Association members only. The views expressed in these articles are the authors's and do not necessarily represent those of the Southern California Rental Housing Association or SDMHC.

Cover Credit Š Robert Matarazzo | Dreamstime.com

Our Address

Southern California Rental Housing Association 5675 Ruffin Road, Suite 310, San Diego, CA 92123 San Diego Office: 858.278.8070 Toll Free: 888.762.7313 Fax: 888.871.5229 socalrha.org

All rights reserved. Materials may not be reproduced or translated without prior written permission by the publisher. Contact the Southern California Rental Housing Association at 858.278.8070 or visit socalrha.org for more information.

Advertising - We do not guarantee or endorse the products or services of any of the advertisers, but we would like to assist both readers and advertisers in maintaining a continued vote of confidence and respect for one another. Information provided in the advertisements are the sole responsibility of the advertiser. For concerns please contact the advertiser directly.

CONTRIBUTE: Educational articles in Rental Advisor Magazine must be between 500-800 words, include a byline of the author, and a final paragraph with contact information. Deadline is the 10th of the month before publication. Submit to publications@socalrha.org.

ADVERTISE: Contact the Association at 858-278-8070 or email info@socalrha.org for advertising information, including rates, production specifications, and print deadlines.

Kendra Bork

2020 President Southern California Rental Housing Association

T

here is no doubt we are experiencing one of the most significant events in recent memory, something which threatens our industry, well-being, and entire way of life.

Since the COVID-19 pandemic emerged in December 2019, it has created a worldwide public health crisis that threatens every facet of our society, a major economic slowdown that imperils every sector of the economy, and leading local, state and federal governments to impose significant regulations on our industry. These extraordinary challenges will likely force many people out of business – both in and out of our industry – permanently. Unfortunately, it will be quite a while before the nation’s economic situation stabilizes.

Our industry is still trying to adjust to new laws like those that place a cap on rent increases and prohibit Section 8 discrimination. Now, on top of those, managers and owners have had to navigate a business environment that changes on an almost hourly basis – from moratoriums on evictions while the courts suspend their services to shelter in place orders for entire states. On top of it all, we still have an ongoing housing shortage causing a housing crisis.

While many in our industry would have done what they could to work with residents without emergency orders, we do need to be vigilant that these temporary regulations do not become permanent. Now is our opportunity to show that the housing industry is not the ‘bad, greedy landlords’ that we have been made out to be. It is our chance to conduct ourselves with utmost professionalism and operate at or above industry standards. We have a unique opportunity to demonstrate how important the rental housing industry is to the community and economy. While adhering to the rules to contain the virus and trying to manage our businesses and properties under these difficult circumstances, we should be demonstrating that we do care about our

residents and employees.

The rental housing industry is all about providing homes to people. We must reinforce the fact to the elected officials and the community that we fulfill a critical need to everyone, everywhere – especially now. Our industry is a nexus of not only the financial and banking industries but also the small and large businesses and trades that we use on a daily basis to maintain our properties and serve our residents.

During this critical time, we need to use this opportunity to communicate well with our employees and residents. There are many who feel uneasy, anxious, and stressed out. We can fill that void by being a resource to our residents, employees and the community. When we provide that information, we build create certainty, comfort and trust.

SCRHA has been continuously providing and updating information related to the COVID-19 virus: information about the virus itself as it is updated, how to get assistance if your property or business has been affected, and forms to assist residents who are facing financial uncertainty. SCRHA has also been providing information on the emergency ordinances, such as the temporary stoppages on evictions and foreclosures. While the influx of new information has been overwhelming, the need to be well-informed is so important that we cannot afford to stop paying attention. SCRHA members have a huge advantage over those who are not members. Where else, but the SCRHA, will you get up-to-date information in one place about rental housing on a daily, if not hourly, basis? Not only that, but information that is being distributed in a format that is instantly actionable.

We can use this opportunity to show that our industry is diverse, inclusive, and mirrors the communities we live in. We can show why any proposed regulations must consider the rights of all residents, and why rental housing is important to our communities as well as the economy.

We will get through this together.

April 2020 socalrha.org | 3

Alan Pentico, CAE

Executive Director Southern California Rental Housing Association

F

irst, I hope you are all doing well given the circumstances. It is not lost on me that our industry is really being put through it's paces this past two years.

In 2018, it was Proposition 10, the attack on Costa-Hawkins protections and Measure W, Rent Control in National City. In 2019, it was the State Legislators pushing through AB 1482, Statewide Rent Control. Just as we struggle to adapt to that, in 2020 we are facing a worldwide pandemic, COVID-19 (Coronavirus), which again has placed large expectations on rental housing providers.

Protect Yourself To protect your investment, you must stay informed.

Saying, “I didn’t know,” or “when did that change?” does not protect you or your investment, nor does it serve the public - your customers. Let us be your resource now and always.

The digital age grants us access to enormous amounts of information, which is good and bad.

It’s good because with your smart phone, tablet, laptop, or desktop you can access the latest news and information on politics, government, economics, and the rental housing industry. Here’s the bad news, we must know and understand all and any new changes when it comes to rental housing whether it is AB 1482, Statewide Section 8, recent changes to fair housing regulations regarding tenant criminal history, emotional support/service animals or a worldwide pandemic It’s not a matter of if but when a landlord will face a complaint or lawsuit if they do not operate according to the law. Risk is too great today for not knowing about the law.

onerous laws or regulations. It is amazing that our critics want our industry to fail miserably when the nature of our industry is to provide people housing.

Our industry is predicated on housing people, and it wouldn’t exist without people. We must team up and engage our critics to let them know that we all have a common interest of creating homes for everyone who needs it regardless of their social status and background.

What to Do Let’s be proactive to get that message out to the community. It sounds daunting, even discouraging, that we must work so hard to defend our industry and protect our investment. But it is a lot easier than you think, especially if you are an SCRHA member.

Ensure we have your current email address on file, whether you are an owner or an employee of a management company or supplier. Follow us on social media (Facebook, Instagram, LinkedIn, and Twitter). Log in to your member portal and update your information or call us.

Remember our organization is here to protect and help everyone who operates in the rental housing industry, but we have to be able to reach you in a timely and efficient manner. Also, if you know a manager, owner or business in the industry that is not an SCRHA member, please refer them to us and you might get rewarded for it.

Never hesitate to contact us at (858) 278-8070 if you have a question. Use the SCRHA to guide you and keep you informed about everything happening in the rental housing Industry.

Thank you for your membership and support.

You Are Under The Microscope Our industry is being closely scrutinized. Whenever an owner, manager or business makes an error, critics will argue that our industry needs more 4 | Southern California Rental Housing Association Rental Advisor April 2020

April 2020 socalrha.org | 5

Independent Owner 101 Certification

The Southern California Rental Housing Association is recommending a series of six (6) online Visto courses to earn Independent Owner 101 certification through SCRHA. In order to receive certification, you must complete all six (6) Visto classes in the series and the eight-hour Fair Housing course offered by the SCRHA. All classes must be completed within a twelve (12) month period.

Register at www.naahq.org/education-careers/online-learning You must select the Southern California Rental Housing Association when registering and notify us when you enroll in your first class and complete the last one in the series.

Asbestos Awareness: Even though the use of asbestos was banned in 1989, more than 1.3 million workers still face significant asbestos exposure risk on the job. This course covers basic asbestos repair techniques as well as guidelines for asbestos removal.

Conflict Resolution: Learn four ways to respond to any conflict, and when to use each approach in a property management environment: improved listening skills, negotiation techniques, and how to work with a coworker to solve a disagreement.

Curb Appeal and General Exterior: This course identifies what curb appeal is and its importance in rental housing.

Maintenance and Resident Retention: In this course, you will learn why maintenance matters in retention, how to perfect your maintenance process and ways to enable maintenance success.

Assistance Animals in Multifamily Housing: Reasonable accommodation requests for assistance animals, including emotional support animals, creates challenges for many owners. They affect an owner’s ability to apply rules and policies to the requesting resident’s animal. Additionally, they expose owners to possible fair housing complaints.

Preventive Maintenance: All rental housing, regardless of the style or location, have certain maintenance requirements in common. Without the proper attention, a dwelling will quickly fall into disrepair. Preventative maintenance helps keep that from happening. The goal of this course is to help you design, implement, and maintain an effective Preventative Maintenance Program so that you may protect the life and value of your rental property and ensure a satisfactory living experience for your residents.

Fair Housing: A staple in the rental housing industry, this two-part series provides an in-depth look for individuals looking for refresher training or for a company looking to train new and seasoned employees. This two-part series will be held in person at Southern California Rental Housing Association and includes new Fair Housing laws for 2020.

RESIDENT EXPOSURE COVID-19 Written by National Apartment Association

© Marcos Calvo Mesa | Dreamstime.com

Disclaimer: The information provided in this document does not, and is not intended to, constitute legal advice; instead, all information in this report is for general informational purposes only. Information in this document may not constitute the most up-to-date legal or other information.

Viewers of this material should contact their attorney to obtain advice with respect to any particular legal matter. No viewer of this material should act or refrain from acting on the basis of information in this document without first seeking legal advice from counsel in the relevant jurisdiction. Only your individual attorney can provide assurances that the information contained herein – and your interpretation of it – is applicable or appropriate to your particular situation.

Use of, and access to, this document does not create an attorney-client relationship between the reader and the National Apartment Association (NAA) or any contributing law firms. All liability with respect to actions taken or not taken based on the contents of this presentation are hereby expressly disclaimed.

The Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) are closely monitoring the outbreak and spread of a novel (meaning new) strain of coronavirus (COVID-19). NAA understands that affiliates and members will have concerns about how apartment communities should address the virus, specifically suspected and

confirmed cases of COVID-19 in your apartment community.

It is important to recognize that NAA, its affiliates and individual members are not health care professionals. The CDC and other qualified health officials should continue to be the primary source of information and guidance.

NAA is offering guidance for the industry, as well as insight and information from officials and experts.

1. Confirmed Exposure - If you learn a resident has been diagnosed with or shows signs or symptoms of COVID-19, refer to your company policies on infectious diseases. Immediately notify your supervisor and consider contacting the local health department for guidance regarding appropriate measures to take. Instruct maintenance staff not to enter the unit; rather, await for specific instructions from local health officials. Defer to the local health department's guidance when communicating to staff or other residents about the situation. Any disclosure made to the community must be done in compliance with privacy laws, and the information provided should

not identify the name or location of the resident.

2. Resident Communication Communication is as critical as preparation, and it’s important to be factual and transparent when sharing information with residents. While residents are not required to inform you of a confirmed COVID-19 diagnosis, you may ask your residents to consider notifying management in the event they do test positive so that appropriate preventative measures can be taken to limit exposure to other residents and community staff. You do not want to incite panic, but residents should be aware that the virus has been identified within the community (should you chose to disclose the information), and that measures consistent with health officials' guidance will be followed. Continued and increased education at this point is advisable. If you learn of a case on your property, consider posting a notice and emailing the community. Because of privacy laws, information to include names, unit numbers and health information must remain confidential. The owner April 2020 socalrha.org | 7

or manager should follow health officials’ guidance, especially in the case of a quarantine.

3. Cleaning Procedures - As information is updated daily for COVID-19, recommendations are changing accordingly. Precautions should be taken to prevent the spread of COVID-19 by following guidance provided by the CDC, including regularly disinfecting common touchpoints such as doorknobs, tables, desks and handrails. The Environmental Protection Agency (EPA) has issued a list of effective disinfectant products to reference.

Specific attention should be made to common entry points and exits such as elevators and stairwells.

In addition, closing and providing limited access to common areas and amenity spaces should be considered.

direct facilities management or maintenance staff to the apartment. Consider limiting or prioritizing maintenance service requests and repairs to emergencies and other material conditions affecting health or safety. Have a plan in place for when an emergency is received that would require maintenance to enter a known area. Review with maintenance personnel proper ways of communicating items like social distancing, PPE, cleaning chemicals and other relevant procedures. As there is a period of time from exposure to symptoms, maintenance persons should always take appropriate precautions, even if residents haven’t communicated as having the virus or appear well.

6. Apartment Access - It should be decided how entry to an apartment will be conducted 4. Biohazard Remediation – A should an emergency or urgent deep cleaning of common and high need arise. The Occupational touch areas should be conducted Safety and Health Act requires following a confirmed case of employers to comply with COVID-19 in your apartment safety and health standards community. The CDC offers a and regulations promulgated variety of recommendations by the Depatment of Labor's regarding environmental cleaning Occupational Safety and Heath and disinfection on a large scale Administration (OSHA) or by a and you are urged to follow them. state with an OSHA-approved state However, obtaining the necessary plan. Not providing an appropriate equipment and protective gear action plan can lead to significant may prove difficult for many financial and/or legal liability, housing providers, especially if such as class action lawsuit. there are many apartments. It OSHA has developed Guidance may make sense in some cases to on Preparing Workplaces for consider outsourcing this task to COVID-19. By following existing licensed contractors that have OSHA standards, you are the necessary safety apparatus, contributing to the reduction of cleaning products and familiarity employee exposure to COVID-19. with health regulations.

7. Legal Considerations - Legal 5. Maintenance – As previously issues may arise during this mentioned, if a resident is time for property managers. It confirmed to have or is believed is important to be proactive and to have COVID-19, do not evaluate potential scenarios to 8 | Southern California Rental Housing Association Rental Advisor April 2020

stay ahead of the spread of the virus. Your property could be exposed to liability from the circumstances surrounding COVID-19, and you should be prepared to manage legal scenarios that may arise. For additional legal guidance in this area, contact your local counsel that specializes in the appropriate field.

8. Media Guidance – NAA recommends that incoming media requests be directed to the CDC and/or local health officials, who are better qualified to answer their questions at this time. Ensure your office has proper contact information for the local health authority and/or the best CDC resources for handling queries from local stakeholders. NAA recommends a holding statement be developed. An example: "We appreciate your call. We are following recommendations and guidance from federal and state officials. Your questions are better directed to [Local Health Official] or the CDC, who are the best positioned to comment on this situation."

About NAA The National Apartment Association (NAA) serves as the leading voice and preeminent resource through advocacy, education and collaboration on behalf of the rental housing industry. As a federation of more than 150 state and local affiliates, NAA encompasses over 82,000 members representing more than 10 million apartment homes globally. NAA believes that rental housing is a valuable partner in every community that emphasizes integrity, accountability, collaboration, community responsibility, inclusivity and innovation. NAA thanks its strategic partners Maintenance Supply Headquarters and Yardi.

To learn more, visit www.naahq.org.

Reprinted with permission from NAA..

April 2020 socalrha.org | 9

10 | Southern California Rental Housing Association Rental Advisor April 2020

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REGIONAL

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LEGISLATIVEUPDATE

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Riverside County, Murrieta & Cathedral immediately cease operating in the city or face fines and penalties.

City Focus on Short-Term Vacation Rentals Cathedral City, Murrieta, and County of Riverside moved forward in their process to address shortterm vacation rentals. As Murrieta and Cathedral City residents start providing their input on what their cities should do with vacation rentals, County of Riverside is crafting an ordinance that aimed at addressing some of the concerns caused by the rentals.

Murrieta officials held a workshop on February 18 to get feedback from residents on which approach the city should take regarding short-term vacation rentals. Approximately 100 residents attended the workshop to listen as city staff gave a presentation about vacation rentals and comment on what regulations the city council should consider. The majority of comments were focused on achieving a balance that would allow the rentals to operate in the city, but in manner that will not be a nuisance to the neighborhood. City staff is currently on a list of recommendations that will be presented to the Murrieta Planning Commission later this year.

So far, Murrieta is taking a different approach than Temecula. In January, the Temecula City Council voted to declare all vacation rentals illegal and

Cathedral City released the results of survey that it conducted late last year, publishing some 300 comments from residents weighing in on vacation rentals. The surveys were mailed to 2,200 residents who lived in close proximity to a vacation rental in October 2019. Residents had two weeks to submit their comments: 31 percent of the comments were in support, 49 percent opposed and 20 percent were neutral or had no opinion on short-term vacation rentals. Surveys were sent only to neighborhoods not in Homeowners Associations (HOAs). HOAs in Cathedral City allow vacation rental to operate if they have a permit with the HOA.

The most frequent comments were complaints about the noise, trash, and traffic generated from the vacation rentals. Many comments were in reaction to the vacation rental hotline created by Cathedral City to allow residents to report complaints about the rentals. Most callers were ‘very unsatisfied’ if they called the hotline, but the satisfaction score increased if they called the police or code enforcement.

The City Council held a public hearing on March 11 April 2020 socalrha.org | 11

to discuss the survey results but made no decision if the city should amend or adopt a new ordinance.

Cathedral City’s short-term vacation rental task force will provide additional recommendations and present the recommendations to the City Council this June.

Currently, short-term vacation rentals are permitted in certain areas in Cathedral City. Rentals must obtain a permit each year to operate and are required to pay 11.5 percent in Transit Occupancy Taxes (TOT). The city also established a 24-hour hotline for residents who want to file complaints and hired a security service to monitor the rentals. In June 2019, Cathedral City imposed an indefinite moratorium on all new applications; however, existing rentals do not need to reapply.

Riverside County Supervisors in late February directed staff to draft more stringent regulations governing vacation rentals operating in the unincorporated areas of the county. Called Ordinance No. 927, the draft ordinance is supposed to address growing concerns with some short-term vacation rentals.

The ordinance will require owners operating the rentals to register with the county and pay transient occupancy tax of 10 percent. The properties must adhere to parking policies and “quiet time” between 7:00 p.m. and 7:00 a.m. Other policies will include limiting occupancy, additional permits for largescale events, tracking of use of the property, and identifying the property’s host or operator. The county adopted its short-term vacation rental ordinance in 2016.

San Diego County Water Authority & Metropolitan Water District Agree to End Litigation

The San Diego County Water Authority (SDCWA) voted to end its legal fight with the Metropolitan Water District (MWD) on February 28. The SDCWA Board of Directors voted to “dismiss certain claims” against MWD. A decade ago, the San Diego County Water Authority filed a lawsuit against the Metropolitan Water District alleging it was unlawfully charging the SDWCA and its member water agencies for transporting water into the San Diego Region between 2008-2018.

In the agreement reached by the SDCWA and MWD, SDCWA would receive $352 million for several key water projects in exchange for ending its ongoing litigation with MWD. The City of San Diego will receive $285.6 million for its Pure Water project.

Fallbrook will get $23.6 million for its groundwater desalter project and the City of Oceanside will get $42.7 million for its Pure Water project.

MWD, in addition to approving the $352 million for San Diego water projects, voted to end its Water Stewardship fee that it was charging SDCWA and its agencies. The decision also will stop another trial scheduled for this June and allow final judgement to be made in older cases where decisions are pending.

Those decisions could grant the SDCWA an additional 100,000 acre-feet a year, and MWD to pay back $80 million to water customers in the San Diego.

12 | Southern California Rental Housing Association Rental Advisor April 2020

San Diego City Council Approves Affordable Project in Clairemont Neighborhood

The San Diego City Council last month approved an affordable housing project located in the San Diego community of Clairemont. The property was previously the location of San Diego County Sheriff Department’s crime lab. In 2018, the County of San Diego determined the property should be designated for affordable housing. The City Council recently voted to change the property’s zoning so it could support housing.

The project has been controversial in the community.

A group identifying itself as Clairemont Cares voiced opposition to the project, even raising money to pay for a legal challenge. The group says the property will increase traffic, is too large in scale and tall in height, and is out of character with the homes in the surrounding neighborhood. Opponents argued the project should stay at 30-foot height limit and be reduced to 312 units. The Clairemont Community Planning group voted to oppose the project in December.

The project as proposed is 70 feet in height providing 404 apartments; 164 of the units would be set aside for low-income seniors and remaining units would set aside for people with disabilities, homeless.

Ultimately, the San Diego City Council voted 8-1 in support of the project. While the council understood

MEMBERSHIP REFERRAL PROGRAM Do you know someone who owns or manages a rental property? Do you know a company that provides products and services to the rental housing industry?

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Email membership@socalrha.org for details.

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April 2020 socalrha.org | 13

the opponents’ concerns, they felt the project was desperately needed in the city because of the ongoing housing crisis. Councilmembers said the project is the type of the transit-oriented, in-fill affordable development the city needs to meet its goals.

City of San Diego is also in the process of updating the Clairemont Community Plan. The city is proposing to add new 5,000 housing units to the new Community Plan. Some residents in the community have voiced opposition to the Community Plan’s proposal to increase the 30-foot building height limit in some areas, the number of proposed housing units and placement of the several trolley stations.

Chula Vista Moves Forward with Mandatory Energy Upgrade Program for Homes

even if the projects are not a part of the remodel.

The mandatory energy upgrade would trigger when a residence’s remodel includes an increase in the home’s square footage, adding more windows and doors. Some of the mandatory upgrades would include adding more attic insulation, sealing areas of the roof, adding energy-efficient water heating elements, and LED lighting.

The mandatory upgrade would not apply to kitchen or bathroom finishes or adding new floors. The policy was one of the recommendations in the City’s Climate Action when it was approved in 2017.

The policy will ensure the mandatory upgrades will not exceed 20 percent of the total cost of the remodeling project. Low-income families enrolled in San Diego Gas & Electric energy efficiency programs would be exempt.

The Chula Vista City Council in March voted unanimously to direct city staff to continue working on a proposed Mandatory Energy Upgrade policy for homes. City staff will have another 6 to 8 weeks to work on incentives or exceptions for residences under the policy; however, the policy will remain mandatory.

The policy is to help Chula Vista reduce its carbon footprint and meet its climate action goals although the policy would apply to less than 5 percent of the existing homes in the city. Councilmembers who supported the plan say the upgrades will pay for themselves over time.

The new policy will require homeowners to pay for certain energy conservation or efficiency projects if they perform a substantial remodel to their home

Chula Vista is presently working on other policies related to Climate Change. The Southern California Rental Housing Association will provide more information when the information is available.

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California

CAPITOL NEWS

By: Aaron Read & Associates, SCRHA's Lobbying Firm With the bill introduction deadline having come and gone, we have a better understanding of what bills have been introduced to address housing issues facing California. SCRHA is reviewing these bills and taking the appropriated positions.

Also, the leaders here in Sacramento are also grappling with the spread of COVID-19 and the impact it is having on the state. As of this writing, the Capitol is open and it is business as usual. We are unsure if the State will follow the lead of Congress and close the Capitol to the public. There are state constitutional issues that I believe need to be resolved before that could actually happen, but it is being discussed along with other options.

The Governor’s emergency declaration regarding the coronavirus and his urging of cancelling all gatherings of over 250 people, has prompted the cancellation of a large number of functions; major fundraisers, lobby days symposiums, and seminars are being rescheduled or cancelled.

The state of emergency will make additional

resources available, formalize emergency actions already underway across multiple state agencies and departments, and help the state prepare for broader spread of COVID-19.

The emergency proclamation includes provisions that protect consumers against price gouging, allow for health care workers to come from out of state to assist at health care facilities, and give health care facilities the flexibility to plan and adapt to accommodate incoming patients.

The protections against price gouging come from Penal Code Section 396, which is activated during states of emergency. The statute makes it illegal to increase the price of many consumer goods and services by more than 10% above pre-emergency levels.

On the legislative front, there are several bills that seek to address housing in California. They include, but are not limited to, the following.

AB 3088 (Chiu) - This is a clean-up bill to last year’s April 2020 socalrha.org | 15

AB 1482 and will clean-up technical issues included in the bill from last year. Making it clear as to what month CPI can be used. Currently the bill says April.

Come to find out, CPI is reported every other month for San Diego and Riverside Regions and April is one of the months that is excluded. We have asked for it to be fixed. Also, we want clarification as to whether or not the bill applies to Section 8 housing. We understand that it was to be excluded, but language is currently unclear. We will keep you posted on the clean-up efforts as the year progresses.

AB 2406 (Wicks) - Assembly Member Wicks has reintroduced (and this is no surprise) her bill to create a statewide rental registry for all California landlords with more than 5 units. Last year she authored AB 724, a bill the SCRHA helped kill. We will actively oppose AB 2406 and seek a similar outcome.

SB 1079 (Skinner) - Would authorize the use of eminent domain to acquire unoccupied housing. It also allows cities and counties to levy fines against the property owner. It also would regulate the sale

of vacant property on the open market, the owner would first have to list and offer it to a community land trust or housing sponsor and gives tenants the right of first refusal to buy homes in foreclosure.

SB 902 (Weiner) - Since the defeat of Senator Weiner’s SB 50, he has been looking for another housing bill that will facilitate the construction of new housing in California. He believes he has found it in the form of SB 902. The new housing proposal would make it easier to build more small apartment buildings in single family neighborhoods. SB 902 gives developers greater rights to build multi-family apartments as long as they conform with basic city guidelines. It would also let cities streamline approval for apartments with up to 10-units near transit and employment hubs. The “by-right” proposal is not a new one. Governor Brown tried including it as part of a couple of his budget proposals to no avail.

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Fair Housing for Rental Property Owners & Managers

Take this short quiz to test your knowledge of common Fair Housing topics.

NOTE: The following questions and answers are by way of example only and do not constitute, nor should they be understood as, legal advice.

1

5

9

If no pets are allowed at my property, I can refuse to rent to someone with a companion animal.

True or False

2

6

10

3

7

4

8

I’m allowed to make my property adult only.

True or False I’m not allowed to ask for proof of need for a companion animal.

True or False

I can request that a prospective I don't have to make tenant obtain a social security reasonable accommodations number so that their screening to my property to allow a disabled can be completed. person full enjoyment or use of True or False the premises.

True or False I’m allowed to ask for a pet California Department deposit for a companion of Fair Employment & animal.

Housing occupancy standards are True or False 2 people per bedroom.

I can require that only same True or False sex children share bedrooms at my properties.

If you didn't get a 100% on True or False this quiz, you are putting your business at risk! Sign up for our A hoarder is causing damage upcoming Fair Housing webinars to my property, I can on April 23 and April 24. immediately move to evict them.

True or False

Answers: 1. False 2. False 3. False 4. False 5.False 6. False 7. False 8. False 9. False 10. False

I’m allowed to ask a prospective tenant if they are a U.S. citizen or in the U.S. Legally.

True or False

April 2020 socalrha.org | 19

20 | Southern California Rental Housing Association Rental Advisor April 2020

Guidance for Teleworking Amid COVID-19

© Viktoriia Hnatiuk | Dreamstime.com

Disclaimer: The materials and information referenced in this document are provided for general and informational purposes only.

They are not offered as, and do not constitute, legal advice or legal opinions.

Employers may require or encourage employees to work remotely in light of the outbreak and spread of COVID-19.

According to the CDC, remote work arrangements are considered an effective infection control strategy. The CDC is encouraging employees whose job duties can be performed through telework to do so. Employees who are in high risk groups might request remote work as a reasonable accommodation to reduce their chances of infection.

Not all positions will qualify for remote work, so it is best for each company to decide which positions are eligible and what the specific criteria will be for each. The CDC is encouraging employees whose job duties

Written by National Apartment Association can be performed through telework to do so. Contact your supervisor to determine whether this is feasible given your job responsibilities, as well as to evaluate alternative options.

Employees who telework often learn that working remotely is different than expected and that it requires specific skills and habits. The following guidance will assist in the transition to temporary remote work for both the employer and the employee.

1

Define Your Workspace — Create an area of your own to work, separate from distraction.

Avoid working from the couch and preferably in a room with a door to separate yourself from outside-of-work considerations.

Establishing a workspace, even if it is a kitchen table, gives your brain a cue that it is time for work.

Items to consider are a computer, reliable internet connection with

the option of using a network cable instead of Wi-Fi, a webcam, a headset, a desk and a good office chair. You should pursue a dedicated space that promotes concentration and creativity with a barrier to keep diversions at bay. Use the home office space only when you're working to help preserve a feeling of separation between work and home.

2

Master the Basics — Once you have selected your designated office space and determined needed equipment and resources, it’s important to ensure the tools required to perform your job are accessible. Below are basic tools you will need to consider for proper set-up: • Set-up call forwarding and ensure you understand how to access yourvoicemail and email from home.

April 2020 socalrha.org | 21

• Know how to remotely connect to regularly used documents and company networks.

• Use Skype, Microsoft Teams and other messaging and communications platforms to stay connected to colleagues.

• Plan for video calls/meetings by familiarizing yourself with the operations of your computer’s camera and microphone, as well as maintaining an awareness that your surrounding environment likely will be visible.

3

Set Daily Goals — It is necessary to set daily goals and share your progress. Start each telework day of telework by writing down what you need to achieve and tracking progress.

Pay attention to how long tasks take and start adjusting your daily goals to match the pace of

work. Communicate with your supervisor and/or colleagues if you think your telework plan requires adjustment.

4

take five minutes to assess the privacy of your workspace. Can someone standing behind you read your computer screen? Are your windows open so a neighbor can hear your phone call? What information do you need to secure before grabbing a cup of coffee or heading to the restroom? Personal privacy matters, too; ensure there is nothing around you that you would not want visible during a video conference. In addition, employees should have a clear understanding that work-issued device(s) are for their use only and should not be shared with family and friends.

Eliminate Distractions — When teleworking, the distinction between home and work can easily blur. This can mean pets, children or a favorite hobby are only a few feet away, adding distraction around every corner. Depending on your living arrangement, you may need to hang a “do not disturb” sign to ensure uninterrupted time. Pets may need a closed door to keep them away and you might need headphones to block outside noise.

Stay Connected — Having a set schedule that allows Accommodating remote work for breaks will assist with making will mean organizations will have the most out of dedicated work to change the way they operate. It time. will push structural and systemic Prioritize Privacy — Whether change to accommodate different in a home or a common area, ways of working and maintaining

6

5

22 | Southern California Rental Housing Association Rental Advisor April 2020

productivity. Resources such as Slack and Microsoft Teams allow for additional channels of communication between colleagues. Communication is a priority in continuing seamless, daily operations. It should be assumed that each employee is available during normal business hours.

largest challenge related to remote work. Although being alone is not the only cause of loneliness, it can be a significant contributor.

Connect with colleagues and find creative ways to encourage a higher level of engagement to overcome this challenge.

Daily check-ins with your team/ supervisor are recommended.

transition would normally be the commute home. It’s important to set a schedule that includes taking breaks. Because you're not in an office, you have more options to do what makes sense for you.

Attempt a healthy meal, go for a walk on your break or take an online fitness class in the morning to replace your daily commute.

8

Dress for Work — While working from home does allow for a more casual dress code, deciding how to dress may determine the level of productivity of your workday. Just like sitting on the couch can make us feel a little too relaxed, wearing pajamas all day makes it more difficult to get into work mode.

In today’s increasingly digital world, it’s always best to assume that your supervisor, coworkers and clients may request a video conference at a moment’s notice.

In those cases, it’s always best to be properly dressed and prepared ready, rather than needing to ask for additional time to get ready.

9

Avoiding Loneliness — According to the 2018 State of Remote Work, loneliness is the

© Andrey Popov | Dreamstime.com

7

Technology Resources — Communication tools allow a team, regardless of location, to work together as if they're in the same office. Project management tools help teams coordinate while enabling individuals to work more effectively on their own time, and helps managers handle project prioritization and documentation. Secure data access, meanwhile, offers employers greater assurances that sensitive information won't leave the company without a data trail to track.

10

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Conflict often is about a lack of communication or miscommunication. Because you cannot always see each other when you are working remotely, you must be careful and intentional about how you interact with colleagues if not using video chat.

— Preventing Burnout Burnout is harder to diagnose with remote employees because you can't see changes in their personality on a day-to-day basis. Ensure there is a process of checking-in. Because some employees find it difficult to separate work and home life, it is important to encourage balance.

Ways to combat burnout include project management by the supervisor to stay aware of daily workload, as well as promoting a policy of limited or no emails after normal business hours.

Health and Wellness —Investing in your own health and wellness is critical in successfully working remotely. As mentioned above, it is important to find balance and make sure you have some way to physically and psychologically transition out of work mode. In an office, your

Managing Conflict — Because so much communication happens electronically in a remote environment, it's easy to misinterpret tone and sentiment through tools like email and chat.

There are a few things that you can do to embrace conflict and leverage it to your advantage in a remote setting: • Watch your tone when sending email or chat messages.

• Ask questions for understanding.

• Don’t make assumptions.

Reprinted with permission from NAA. April 2020 socalrha.org | 23

Connect Archives Missed an important article? Visit bit.ly/rentaladvisor to browse past issues of Rental Advisor Magazine.

Newsletters Our Weekly Update is delivered to your inbox every Wednesday.

The email contains critical legislative updates, and current events happening at the Association. Sign up at socalrha.org.

Visit socalrha.org to find online resources for members. Whether you want to register for upcoming classes and events, download rental forms, or search our directory for new vendors, you'll find everything you need on our website.

Be sure to log in to your account to access members-only resources.

Call 858.278.8070 to reset your login credentials.

socalrha.org 24 | Southern California Rental Housing Association Rental Advisor April 2020

Follow Us Keep up with the Association on your favorite social media platform. Our Twitter feed (@ SoCalRHA) is where you can follow breaking news and our Instagram feed (@SoCalRHA) chronicles our classes and events. Like us on Facebook (facebook.com/ and LinkedIn for event updates and breaking news. Use #socalrha to share your content with us!

Keep in Touch Send us your insights on the rental housing industry or involvement with the Association.

Email publications@socalrha.org with "Letters to the Editor" in the subject line.

Mail Southern California Rental Housing Association 5675 Ruffin Road, Suite 310, San Diego, CA 92123

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A resident lets me know that there is a hardship with paying the rent, what do I do? May I ask a resident for proof?

Many jurisdictions are implementing their own moratoriums. Please check the regulations in the city or county where your property is located as there may be a specific process for a tenant to prove a hardship.

Yes, you can. Just be sensitive that it may be hard to obtain a copy from an employer if the business is closed, for example, bars, some restaurants and gyms.

For wage interruptions, you may always verify with the employer.

But make sure that you apply the same standards for all residents.

If I am offering any rent assistance how do I let the resident know that it is temporary?

COVID-19 FAQ for FINANCIAL HARDSHIP ISSUES

By: Southern California Rental Housing Association That should be clear up-front in any conversations you have.

However, more important is to document your agreement. Refer to SCRHA Form 298.

Remind residents that the orders in place are temporary and that nothing absolves them of their responsibility to pay rent. Even if a financial hardship delays their payment, it will be due once the emergency is lifted.

Do you know of any programs that I can tell my residents about that offer rent assistance?

I have a few tenants that have been laid off due to their businesses closing.

• San Diego COVID-19 Community Response Fund • UnitedWay I understand that the directive regarding foreclosure relief for

enterprise-backed mortgagees is for SINGLE FAMILY HOMES only – not multifamily or commercial. Is that correct?

No, there is assistance for both Single Family Homes and Multifamily and Commercial.

Fannie and Freddie backed mortgages for single-family homes are protected from foreclosure.

HUD has also announced it will not pursue evictions or foreclosures at HUD properties.

The Federal Housing Finance Agency (FHFA) announced that both Fannie Mae and Freddie Mac will offer mortgage forbearance for multifamily properties that have an Enterprise-back performing multifamily mortgage, for multifamily property owners if they suspend all evictions on residents that are unable to pay rent related to COVID-19.

April 2020 socalrha.org | 25

Late Payment/Need for Flexibility Recommendation Many Americans are expected to suffer a loss of income as a result of the COVID-19 outbreak, which could inhibit their ability to pay their rent and meet other financial obligations.

In the meantime, we are encouraging all housing providers to create open lines of communications with their residents to address financial, health, and other hardships that can make it difficult to cover expenses like housing. Of note, providers across the country have implemented eviction moratoriums ranging from one week to 90 days unless the eviction is for criminal or negligent behavior that jeopardizes the life, health or safety of other residents.

Some recommendations include:

Work with your residents on payment plans and agreements and be sure to put them in writing.

For payment plans see Form 380. Members login to access the member portal.

Work with your residents on payment plans and agreements and be sure to put them in writing.

See Form 298. Members login to access the member portal.

Waive late fees and other administrative costs over the next 30-day period. See Form 298. Members login to access the member portal.

What if my tenant wants to break their lease early?

We recognize that this may be a very real possibility for some owners, especially if you rent to students. With classes at the

26 | Southern California Rental Housing Association Rental Advisor April 2020

University being moved to online forums only, and the threat of summer school also being cancelled, some tenants may need to make different plans for their living situation. Leases are contracts, therefore it is up to you on a case-by-case basis to decide what to do. If SCRHA or our industry partners develop further guidance, we will let you know.

Is it true I can’t evict someone during the COVID-19 crisis?

At this time, yes. The courts in SCRHA jurisdictions are not open for Unlawful Detainers (Evictions) at this time. The San Diego City Council is currently finalizing an Eviction Moratorium ordinance, as is the City of Chula Vista. The County of San Diego is considering such a moratorium for properties in the unincorporated county. Imperial Beach passed an ordinance on March 17. We will post more detailed information once it becomes available. SCRHA is creating forms to assist with hardship documentation and more. At this time, there is no prohibition on serving Three Day Notices, however, you will not be able to follow thru with any eviction filings until the time the courts resume processing those cases. It’s important to note that any moratorium passed does not absolve a tenant of their responsibility to pay the rent once the moratorium is lifted. It will be your responsibility (and choice) to determine how you manage a tenant’s inability to pay the rent.

What if my tenant won’t allow me or a repair person in the unit because they are afraid of catching the virus?

First and foremost, it is important to recognize that managing people’s fears during a pandemic or crisis is very important. There may be some tenants who may be very scared about the possibility of getting COVID-19. That fear must be balanced with making sure that issues of safety and health are being taken care of.

If you have a repair that is an issue of health and safety, try to work with your tenant to assure them you are only doing what is highly necessary. See if the repair person is willing to wear fully protective gear to help minimize their exposure to the tenants and themselves. If all else fails with the tenant, make sure to carefully document their refusal to allow entry, in case there is a question about the habitability of the unit in the future.

Cleaning Requirements. Follow the guidance of the local public health agency concerning any additional cleaning of the common areas or apartment as a result of the selfquarantine. Additional cleaning may not be recommended or required in this situation. If the public health agency or client recommends or requires additional cleaning that requires the use of personal protective equipment (PPE) or is beyond the capability of your team or regular cleaning service, consider hiring a qualified vendor to perform the cleaning. Check the back of the RentalAdvisor Magazine or the online directory.

What are some Quarantined Resident Recommendations?

Vendor Services. Vendors who regularly provide services within apartments should be notified that service is suspended to the apartment in question, without advising them of the reason for the suspension. If you offer door side trash pickup, that may continue. Do not inform your door side service provider which apartment is affected by the selfquarantine. It is very important to protect resident privacy in discussions with vendors.

Apartment firms are likely to have residents who need to selfquarantine in their apartment.

Recommended practices in that situation include: Service Requests and Apartment Access. Suspend access to the apartment for routine maintenance, repairs and inspections. The apartment should only be entered for emergency repairs. Close contact with the resident should be avoided during any entry of the apartment. Again, follow CDC Guidelines when entering units where an infected person resides.

Package Deliveries. Follow the guidance of the local public health agency concerning package deliveries. If you do deliver packages, leave them outside the apartment door to avoid close contact with the self-quarantining resident.

Support to the Resident. A period of self-quarantine may be stressful for a resident. You should endeavor to be empathetic and supportive during this challenging time, keeping in mind restrictions on your ability to be in close

physical contact with the resident.

Set reasonable expectations with the resident about your ability to help.

Protecting Resident and Employee Privacy. Information about the health and status of the selfquarantining resident or affected employee should not be shared with other residents or employees.

Consider sharing that information with the community manager but advise the manager not to discuss it with other team members except as necessary to comply with other guidance received.

ONLINE RESOURCES FROM SCRHA Southern California Rental Housing Association is here to support you during this challenging time.

We know you have questions, and we are dedicated to finding answers and advocating for our members.

Visit socalrha.org for up-todate COVID-19 resources, including Frequently Asked Questions.

Can't find an answer to your questions? Call us or email info@socalrha.org and we'll do our best to find an answer and share it with our members.

April 2020 socalrha.org | 27

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Questions and Answers By: Todd A. Brisco, Esq., Todd A. Brisco & Associates, A. Professional Corporation

Q. After many news reports stating single-family homes or condominiums are not covered by the recent AB 1482, can you confirm that is accurate? I am being told otherwise. My singlefamily homes are in my name individually and not in a Real Estate Investment Trust (REIT), corporation or Limited Liability Company?

A. Good question. AB 1482 is a trap for the uninformed. The legislature stated they were exempting single family homes and condominiums owned by individuals. However, in order for your property to be exempt, you must provide the following language (at least 12-point type) in your lease: “This property is not subject to the rent limits imposed by Section

1947.12 of the Civil Code and is not subject to the just cause requirements of Section 1946.2 of the Civil Code. This property meets the requirements of Sections 1947.12 (d)(5) and 1946.2 (e)(8) of the Civil Code and the owner is not any of the following: (1) a real estate investment trust, as defined by Section 856 of the Internal Revenue Code; (2) a corporation; or (3) a limited liability company in which at least one member is a corporation.”

Service Requirements: (ii) For a tenancy existing before July 1, 2020, the notice required under clause (i) may, but is not required to, be provided in the rental agreement. (iii) For any tenancy commenced or renewed on or after July 1, 2020, the notice required under clause (i) must be provided in the rental

agreement.

The statute is unclear if you do not provide the above notice to your residents. Worst case, if you fail to provide the above written notice, your property is subject to the rent caps and just cause eviction requirements of AB 1482.

Judges will be called upon to interpret the statute and fill in the AB 1482 gaps. Unless, you are the champion of justice for landlords, I doubt you want to be subject to a law suit over poorly drafted legislation, certainly recommend placing the above language in your lease agreements.

Q. Received a Power of Attorney from a military resident’s mother. Also, attached to the Power of Attorney was the resident’s orders confirming deployment for more than 90 days. What do I do? The resident April 2020 socalrha.org | 31

seeks to terminate his lease.

A. Any ServiceMember (or military resident) who receives a Permanent Change of Station (called a “PCS”) or deployment for at least 90 days, may terminate their lease without penalty.

Sometimes, a Power of Attorney is provided to the landlord because the military resident is unable to correspond or effectively communicate with the landlord.

Nothing raised to be concerned.

The Power of Attorney only adds an extra layer but does not change the result. In this case, the Power of Attorney or military resident must send a written termination notice along with his or her orders. Once those items are received, the lease terminates 30 days after the next payment of rent is due. Once possession is returned, you must account for the deposit within 21 days. Same as any other resident.

Q. When does a 3-day notice expire? Must I count business days, holidays, court days, weekends, or school holidays? I am confused about which days to count or not count.

A. Effective September 1, 2019, 3-Day Notices to Pay Rent or Quit and 3-Day Notices to Perform Breach (Cure) or Quit require landlords adhere to Court days only. Weekends and holidays are excluded. If the Superior Courts are closed, you are not counting that day. As for example, if you serve a 3-Day Notice on Friday, April 10, 2020, the first day to count is Monday, April 13, 2020.

The Notice does not expire until April 15, 2020. You are encouraged to review the Court holidays. As for example, the Courts observe

Cesar Chavez Day on March 31st every year. Also, this year the Courts observed Lincoln’s Birthday on Wednesday February 12th.

As I recall, the Courts observed Lincoln’s Birthday on Mondays.

However, this could be a change that landlords will be required to know and plan in the future.

Q. We have assigned parking at our complex. A resident did not park in her assigned space.

Unbeknownst to us, a resident authorized the tow company to tow the resident’s vehicle. Now, the resident, whose vehicle was towed, wants reimbursement claiming the tow was not authorized. Is the apartment community responsible for the unauthorized tow?

A. Not likely since the apartment community did not authorize the tow. The tow company should not have towed the vehicle without your express permission. Since the apartment community did not authorize the towing of the vehicle, you do not have liability for the tow. The vehicle’s owner can sue the tow company and the resident who called and authorize the tow. Vehicle Code Section 22658 authorizes an apartment community to immediately tow an illegally parked vehicle providing at all of the entrances a sign not less than 17 inches by 22 inches in size, with lettering not less than one inch in height, prohibiting public parking and indicating that vehicles will be removed at the owner’s expense, and containing the telephone number of the local traffic law enforcement agency and the name and telephone number of each towing company that is a party to a written general towing authorization agreement

32 | Southern California Rental Housing Association Rental Advisor April 2020

with the owner or person in lawful possession of the property.

Q. For our residents that are MTM and not subject to AB 1482, can we give a 30-day or 60-Day notice of increase?

A. Another change this year. If the rent increase is more than 10% (cumulative of all rent increases within the last 12 months to this resident), the Landlord is required to give a written 90-day notice.

There are no more 60-Day Notices.

If the rent increase is 10% or less, you may serve a written 30-day Notice Change of Terms.

The answers to the above questions are general in nature. Each case has specific facts that may result in a different answer.

Please consult an attorney if you need specific legal advice. Todd Brisco is an attorney who handles landlord tenant matters on behalf of landlords throughout California. His telephone number is 714-634-2814 and address is 2200 W Orangewood Ave Ste 250, Orange Ca 92868. If you have any questions please forward them to SCRHA or Todd.

EMERGENCY RESOURCES As a property owner or manager, your emergency plan is a critical component of your business plan, especially when your business involves residential housing.

We encourage you to have a disaster plan in place before it’s ever needed.

As your trusted resource for operational advice and resources, we’ve compiled a list of resources to help you respond to a crisis.

socalrha.org

SCRHA Volunteers Attend National Apartment Association Advocate Conference Thank you to our dedicated volunteers who represented our members at the National Apartment Association (NAA) Advocate Conference in March. They spent their time lobbying on behalf of the industry on topics such as housing supply, evictions, and Section 8.

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Written by National Apartment Association

The recent outbreak of COVID-19, also known as coronavirus, has caused immediate need for social distancing to stop the spread of this highly contagious virus.

Apartment communities are a people-driven business, which makes it more difficult to cut off face-to-face communication abruptly.

The use of technology is our greatest tool in this situation. Due to recent information surrounding COVID-19, apartment offices, amenity spaces and resident events are being shut down as a result. Now more than ever, apartment owners and operators have a real opportunity to make a difference in how we respond to these challenges

by moving resident events and communication online to further engage residents in a different manner. Allowing residents to see continued effort is key to satisfaction. Apartment professionals can provide value while also helping people to feel connected and combat loneliness and depression in the weeks and months to come.

1. Host an online book club. Let residents vote on a book to read online or listen to on a platform like Audible. Then create a Facebook group to discuss the book virtually once a month.

You can host separate clubs for different age groups or book choices.

2. Utilize the power of technology with daily or weekly check-ins.

Use social platforms, such as Instagram or Facebook Live, for example. People love to feel important and a part of their community. Check in on how everyone is doing and keep them updated on current events and neighborhood information.

3. Consider gifting subscriptions to Disney+ or Netflix. This will assist with the boredom your residents may enter while being confined to their apartment homes. Take it a step further with recommendations about great movies and shows to watch and even start a discussion online for neighbors to comment their favorites.

April 2020 socalrha.org | 35

4. Encourage healthy competition at an online game center; nothing beats a competitive game of neighborhood scrabble! There are thousands of games your residents could play together online. You can play chess, find all sorts of virtual reality games or find card and other puzzle games.

Get creative and make your own crossword puzzle using words from your community.

5. If your fitness center is closed, encourage your residents to continue putting their health at the forefront of their confinement SCRHA Ad - 04-24-19.pdf 1 4/24/2019 4:43:16 PM

by recommending online fitness apps, such as Peloton and Beachbody, to name a couple.

Consider paying for the first month of their subscription in substitute of that month’s resident event.

6. Create a photo scavenger hunt online. List missions in different categories to allow residents to post pictures of objects they find inside their apartment homes.

Residents can also solve riddles and complete fun photo challenges to share with neighbors.

7. Design your own community potluck cookbook. This is an awesome twist on a classic resident event. Have residents submit recipes for their favorite dinner. Then, compile the recipes into a community cookbook and share all recipes on Dropbox or Google Drive.

8. Send out daily trivia to residents. Random trivia can productively kill time by teaching residents new facts. You can make this into a competition among neighbors by publishing a weekly leader scoreboard. Take this a step further by giving out prizes such as e-gift cards for winners.

9. Make a music playlist on a platform, such as Spotify, to share with residents. Energetic music will help motivate residents to exercise, clean, and even dance around their house. You can even ask residents to make suggestions for music to add to the list to increase community participation.

10% Discount For SCRHA Members!

10. Share online learning websites designed for children from preschool to middle school that encourage positive distant learning while schools are closed.

Age of Learning and Scholastic Magazine are just two examples of online programs providing free home access. Even when schools are closed, you can keep the learning going with these special cross-curricular journeys and parents will appreciate the help while they navigate the balance of work and childcare.

Reprinted with permission from NAA.

SDIAA

36 | Southern California Rental Housing Association Rental Advisor April 2020

COVID‐19 Hardship Consideration

Resident(s): Owner/Agent: Leased Premises:

Unit #:

City:

State:_______ Zip:

We understand that COVID-19 has affected a large part of the population, and you have indicated that your employment with: _____________________________________________________________________________ (List name of employer and telephone number if related to loss of employment or reduction in hours) has been affected. In accordance with California law, all residents are responsible for any rent payments due under the rental agreement. I understand that I am responsible for the full monthly rent payment. At this time the resident(s) located at the above-mentioned address are asking for an accommodation due to:

□ □ □ □

Financial impacts related to loss of employment directly related to COVID-19.

Financial impact-reduction of work hours directly related to COVID-19, resulting in loss of income.

Medical expenses attributable to COVID-19.

Financial impact due to caring for oneself, or for a family member directly related to COVID-19 (This may be caring for a child, or family member afflicted with COVID-19, or impact from school closures related to COVID-19), which has caused a financial impact directly related to COVID-19.

I/we will only be able to make a payment of: $_______________________ of the total rent of $_______________ for the month of __________________(include month and year). I/we are requesting an accommodation for the balance of the rent owed.

□ Proof of my/our inability to meet my/our financial responsibility is attached. □ Proof of my/our inability to

meet my/our financial responsibility is not attached.

Resident(s) to retain and provide proof of inability to meet his/her financial responsibility. This documentation to be provided to the landlord in accordance with the law. Resident(s) remains obligated to repay full rent in a timely manner and may face eviction after the eviction moratorium is lifted if rent is in default. If proof is not provided as required and verifiable, and directly attributable to COVID-19, the agreement is canceled, and the resident is responsible for the monthly rent.

Proof may be in the form of loss of employment or medical documentation, copies of business records, bank statements before and during COVID-19 drop-in income, employer pay stubs, or letter from an employer notifying tenant of reduction in compensable hours. Resident acknowledges that the Owner/Manager is not in default of the Rental Agreement.

Resident(s) Signatures:

_____________________________________ Date___________________

_____________________________________ Date___________________

_____________________________________ Date___________________

_____________________________________ Date___________________

------------------------------------------------------------------------------------------------------------------------------------------------

This section to be completed by Owner/Agent only:

The Resident is responsible for the monthly rent of $___________________________. We are providing the following accommodations for the month of _________________(month and year).

Form 298 © 2020 Rev. 3/31/20 Page 1 of 2

The unauthorized copying, duplicating, downloading, display or any other use of this form is not permitted.

This form does not constitute legal advice. For legal advice, please consult your attorney.

April 2020 socalrha.org | 37

COVID‐19 Hardship Consideration

Proof:

□ Resident Provided Proof. □Resident needs to provide proof in accordance with the law.

Check all those that apply: □ Payment Plan-To be used in conjunction with Form 380. □ Waiving of late fee. □ Discounted rent of $_____________. Only applicable for the month of ______________________. □ Other: ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ The law does not eliminate a resident’s obligation to pay the unpaid rent. After the expiration of the local and or state emergency, you are obligated to pay, and an owner may seek payment of any unpaid rent, which the renter must pay in accordance with the law.

Owner/Agent:

_____________________________________ Date___________________

Form 298 © 2020 Rev. 3/31/20 Page 2 of 2

The unauthorized copying, duplicating, downloading, display or any other use of this form is not permitted.

This form does not constitute legal advice. For legal advice, please consult your attorney.

38 | Southern California Rental Housing Association Rental Advisor April 2020

© Andrii Savchenko | Dreamstime.com

COVID-19:

AFTER THE CRISIS By: Southern California Rental Housing Association

Will insurance cover possible loss of revenue for owners of rental housing? Should we apply for government aid? Short term loans, that don’t need to be paid back?

that you contact your insurance company to evaluate coverage and make adjustments. Verify whether your insurance covers your business for revenue or loss of rent.

Planning for this outbreak, or any type of disaster, also means considering what happens after the event. More importantly, plan ahead. The human and financial impact on a company, its residents, and its operations can be damaging to a business if the recovery process is not included in your overall emergency response plan.

Check in with all residents, especially those affected.

In the days following an incident or disaster, it is recommended

Evaluate whether it is time or not to reopen common areas On the employment side, identify any need for employee assistance programs, revisit human resources policies regarding back-to-work issues, provide counseling where appropriate or needed. For more information visit your local employer’s association website.

Pay special attention to the availability of government aid.

Finally, evaluate the effectiveness of your company’s Emergency Response Plan. Identify issues or failures and look to modify the plan accordingly.

The National Apartment Association reminds us that “There is no one approach fits all” The best strategy, and NAA’s recommendation, is for owners, managers and residents to partner together to find the optimal solution. Providing a secure home for all of our residents is our primary goal.”

April 2020 socalrha.org | 39

Welcome New Members INDEPENDENT OWNERS Bortin Properties David Caso Sophia Saucedo Luca Centurioni and Cristina Belpassi

Tom McCormack Ron Entzminger Brian Knighten Joe Property Managment,

Maintenance & Homep Repair Denise Attig 510/511 Escondido Casey K. Kawabe Trust

SUPPLIERS Primus Paint Workx

Kay Properties & Investments

Advanced Meter Solution

PROPERTY MANAGERS Logan Property Management

"Our company has proudly been a member of the Southern California Rental Housing Association for over 30 years. The legislative and educational support the association offers is unparallel. The diverse group of members within the association is always willing to lend a helping hand whenever anyone is in need.

The association has been vital in protecting the rental housing industry and supporting the growth of our company. I encourage everyone to be a part of this exceptional association."

Athan Ranglas – R & V Management

40 | Southern California Rental Housing Association Rental Advisor April 2020

CELEBRATING 1960 1974 1975 1977 1978 1978 1979 1980 1980 1981 1982 1983 1984 1984 1986 1986 1987 1987 1989 1989 1991 1992 1992 1993 1993 1995 1995 1996 1996 1996 1996 1996 1997 1997

Dangel Properties John Griffith Karen Zounes Matt Jurlina Atlas Management Group Richard Ramsey Leland Cook, III & Mary A. Dart David Mallett Sally Nesbitt & Cathy McLean Mission Bay Realty Jim Seagrim Darrell E. Holt, CPA Fumi I Danque Herman Miller Park Place Garden Apartments Peter Mallen Allen Yockey Doris McDowell Johnston Property Management, Inc. Torrey Pines Property Management Fred Wanke Arlene Simpson Dan and Marci Kaufman Charles Davis Daniel Klausenstock Acacia Enterprises Olive Tree Apartments George Rahe III Charles Dashiell Linda Steenson Ludecke Investment Properties, LLC Pat Marinos & Marina Bush Patrick F. McMillin, CPM Harper Properties

an ANNIVERSARY This Month

10+ years of membership 1997 1998 1998 1998 1999 1999 1999 2000 2000 2000 2002 2002 2003 2003 2003 2004 2004 2004 2004 2005 2005 2005 2005 2006 2006 2006 2007 2008 2008 2008 2009 2009 2010

Waite Real Estate Asset Property Management Mary Sandra Schroeder Rehmann Realty Group JDI Management Company Ocean Village Apartments LLC Paul Hastie Antonia Seng Florence Labo-Crick Michael Chasin Charles Pratt Nicole Gauthier Casa De Helix Apts Chuck Hoffman CSCDMT Family LP Sal & Alice Dalfio Joni Skinner Patricia Wert Stadium Arms The Clay Family Trust Ed Mulhern G. Rochelle Brinton Jerry Van Wey Sharon Whitley Larsen La Scala Apartment Homes Lynn Gardner The Premiere Residential , LLC Zimmerman Property Management Albert G. Morales Jack Doyle Pacific Crest Apartments LLC Cristina Rutherford Joemara Rentals, LLC CertaPro Painters

April 2020 socalrha.org | 41

CALENDAR Register at socalrha.org Register for events and classes online or call 858.278.8070.

Contact the Events Team at 858.278.8070 or events@socalrha.org for more information.

13 APR

10:00a-12:00 p

15 APR

12:30p-1:30p

15 APR

4:00p-6:00p

Solution Series: Risk Management Webinar

Solution Series: Statewide Mandatory Section 8 Webinar

Member Orientation Webinar

20 APR

23 APR

24 APR

2:00p-4:00p

9:00p-12:00p

9:00p-12:00p

AB 1482: Learning to Operate Under Rent Control & Just Cause Webinar

Fair Housing Webinar

Fair Housing Webinar

11 JUNE

24 JUNE

15 JULY

9:00a-11:00p

Self-Defense with Tad Anderson

ICON KEY

8:30a-4:00p

Fair Housing Two-Part Series

Independent Property Owners

42 | Southern California Rental Housing Association Rental Advisor April 2020

4:00p-6:00p

Member Orientation

Property Managers

Suppliers

Featured Event

Featured Event

2020 Innovations in Rental Housing Education Conference & EXPO

Maintenance Mania

August 25, 2020 NEW DATE!

August 25, 2020 NEW DATE!

Maintenance Mania registration is now open! Show off your skills and enter to win cash and prizes!

1,800 Property Owner & Manager Attendees 100+ Exhibitors to Visit​- Free Education Seminars Cash Prizes

10:00a-12:00p

6 MAY

San Diego Convention Center 10:00a-12:00P

9 JUNE

8:30a-4:00p

10 JUN

9:00a-11:00a

Noticing Tenants (IROC)

Maintenance 101 Training Series: Electrical & Plumbing Fundamentals (Beginners)

Selling Rental Property Without The Tax Bill

20 JULY

23 JULY

10 AUG

9:00a-11:00a

Solution Series: Asbestos and Lead Issues in Multifamily Units

10:00a-12:00p

Dealing with Evictions (IROC)

8:00a-5:00p

Certified Apartment Manager (CAM) Full Series

Save Your Seat!

April 2020 socalrha.org | 43

COVID-19 Cleaning and Disinfecting for a NonHealthcare Facility.

By: Laura Holmes, 24 Trauma

As a certified bio-hazard cleaner in San Diego, I am commonly asked this question: ‘the resident has/ had (fill in the blank), will you still do the job?’ The fill in the blank could be HIV+, C-Diff, MRSA, Staph, Hepatitis, Meningitis, Tuberculosis, Coronavirus, etc. All of these can be fatal.

of contracting the virus take precedence, and management needs to outsource.

One of the reasons I am asked this question is because the regular cleaning staff will not do the job. They’ve been educated on the diagnoses, and their fears

Working in bio-hazard cleaning is the same as working in a hospital; everyone and everything is a contagious threat to me. There are no exceptions in this industry,

As I write this, there have been 462,684 confirmed cases, and 20,834 confirmed deaths worldwide due to Coronavirus.

Sadly, this number will grow.

44 | Southern California Rental Housing Association Rental Advisor April 2020

similar to no exceptions in a hospital.

There is much to learn about COVID-19, but what we currently know is that it is predominantly spread through airborne and droplet matter. Ventilation and avoiding close contact are the most important means to control the cross-infection by removing or diluting virus-laden aerosols exhaled by infected patients. This fact is why social distancing is so important right now.

There are multiple products to choose from for disinfecting. Be sure your product has an EPA number that complies with the lists associated below for hard surfaces. https://www.epa.gov/ pesticide-registration/list-ndisinfectants-use-against-sarscov-2 The link below is an EPA list suitable for porous surfaces. https://www.americanchemistry. com/Novel-Coronavirus-FightingProducts-List.pdf

Dos

© Anton Anton - Dreamstime.com

• Disinfect with an EPA-registered product with proper kill times • Proper disposal of cleaning items

• Touch your eyes, nose, and mouth • Take public transportation • Travel • Share personal items (towels, dishes, glasses, eating utensils, pens)

•· Provide good air flow in shared spaces

• Shake hands

• Cancel elective medical and dental appointments

• Clean with warm soapy water

Do Not

• Attend events or large gatherings

• Keep a minimum of six feet distance from others

• Protect yourself with personal protective equipment

• Be responsible and think of the greater good for all

• Stay home when you can

• Wash your hands often

Cleaning and disinfecting for Coronavirus, or any other virus, is a four-step process.

• Watch for symptoms

• Cover your cough or sneeze with a tissue • Clean surface areas and frequently touched areas regularly • Stay up-to-date about local COVID-19 activity • Create a household plan of action • Create a list of resources

• Have visitors to your house • Reuse disposable personal protective equipment (PPE) • Visit a healthcare facility to see others There are still a lot of unknowns about this virus and it is best to stay current with the Centers for Disease Control (www.cdc. gov )and the World Health Organization (www.who.int).

During this rapidly changing situation with COVID-19, all information shared here comes from the Center for Disease Control and Prevention and the World Health Organization.

• Create an emergency contact list • Check in with your neighbors and family • Choose a room in your house to use as a separate sick room April 2020 socalrha.org | 45

Property Management 101 Certification

The Southern California Rental Housing Association is recommending a series of six (6) online Visto courses to earn the Property Management 101 certification through SCRHA. In order to receive certification, you must complete all six (6) Visto classes in the series and the eight-hour Fair Housing course offered by the SCRHA. All classes must be completed within a twelve (12) month period.

Register at www.naahq.org/education-careers/online-learning You must select the Southern California Rental Housing Association when registering and notify us when you enroll in your first class and complete the last one in the series.

Advanced Closing Techniques: Are you closing 100% of the customers who visit your community? In this course, you will grow your skill set as you master fundamental and advanced closing techniques. Learn how body language, storytelling, and follow up techniques are crucial to a successful close.

Customer Relationship Management: Customer Relationship Management is a customer-focused business philosophy that emphasizes personalized service to inspire customer loyalty. In this course, you will explore the development, characteristics, and considerations of this philosophy.

Advanced Leasing: Whether you have leased ten or ten thousand apartment homes, we know you will benefit from the real-life leasing lessons included in this course.

Successful completion of this course will help you to expand and enhance your leasing skills and become a Leasing Leader.

Leasing 101: This course is intended as an introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career.

In this course, you will learn the characteristics of a Leasing Leader, including dress code guidelines, presentation techniques, overcoming objections, and continued learning.

Assistance Animals in Multifamily Housing: Reasonable accommodation requests for assistance animals– including emotional support animals–create challenges for many apartment owners. They affect an owner’s ability to assess pet deposits and fees and to apply rules and policies to the requesting resident’s animal.

Additionally, they expose owners to possible fair housing complaints.

This course will address those issues; specifically, what the implementation of federal policies looks like in practice.

Preventive Maintenance: All apartment communities, regardless of the style or location, have certain maintenance requirements in common. Without the proper attention to those maintenance requirements, a community will quickly fall into disrepair. Preventative maintenance helps keep that from happening. The goal of this course is to help you design, implement, and maintain an effective Preventative Maintenance Program so that you may protect the life and value of your community and ensure a satisfactory living experience for your residents.

Fair Housing: A staple in the property management industry, this two-part series provides an in-depth look for individuals looking for refresher training or for a company looking to train new and seasoned employees. This twopart series will be held in person at Southern California Rental Housing Association.

46 | Southern California Rental Housing Association Rental Advisor April 2020

© Thanasate Chancherngrob | Dreamstime.com

COVID-19

FAQ for

PROPERTY OPERATIONS By: Southern California Rental Housing Association The information provided herein is general in nature and is not intended to be legal advice. It is designed to assist our members in understanding this issue area, but it is not intended to address specific circumstances or business situations. For specific legal advice, consult your attorney.

What are some alternative ways to collect rent payments?

Offer a mailing address that your residents can mail payments to if they pay by check. At this time be considerate that the mail may take longer than normal to be delivered.

Set up online payment system that accepts credit cards, there are a few online payment systems that

are specifically designed for rental housing. Some of these portals include: • Rentcafe • Cozy • Pay Rent • RealPage • Avail • SparkRental • Buildium • PayYourRent • TenantCloud • Other products such as Square, PayPal, and Venmo can also help you collect, and process rent payments.

How do I show rental units during this crisis?

Consider virtual showings. Apps such as Facetime allow you to

show the unit in real time without personal contact.

Many owners and managers use lockboxes to allow prospective residents to enter and see the unit on their own. If you do this, try to find a service that provides a code for a limited amount of time and/ or requires that those viewing the unit provide contact information before receiving the code.

If you have a tenant still in the unit, consider setting aside a window of time for showing the property when the tenants are not home, if possible. Given the call for social distancing, you should consider setting up specific appointment times during that April 2020 socalrha.org | 47

showing window.

How should we handle maintenance requests and similar issues during this time?

Let your residents know that you are handling all emergencies first.

Send a letter to your residents to let them know how you are prioritizing maintenance requests.

Manage resident expectations.

Emergencies are taken care of first, then non-emergency repairs will be handled at a later time.

What amenities may I close during this time, and what is the impact to the rent?

Follow the guidance given by the CDC. If you believe you are unable to keep an amenity open

because the location does not give you the opportunity to keep to CDC guidance, then it might be fine. If you do close facilities, post and send notices alerting your residents that the amenity is temporarily unavailable due to your property following the guidance provided by the CDC and governmental entities.

options for doing laundry.

You should not have to adjust rent if you are complying with government orders. Consult with your attorney.

Should we stock up on maintenance supplies, just in case supply chains are compromised?

Each company/property will have to evaluate their supplies and needs. While we do not recommend hoarding supplies as we have seen happening, make sure you have enough to get you through the end of April, for the time being.

You are encouraged not to close laundry facilities and, instead, implement a more frequent cleaning schedule, if possible.

If you feel you must close your laundry facilities, know that under the Governor’s order, laundromats/laundry services are considered essential services.

Therefore, those businesses can Visit for socalrha.org for up-toremain open, giving your residents date FAQs.

Private Money/ Hard Money • Multifamily, Office, Retail, Industrial, Land • Vacant properties ok • Wholesale Rates-Low Points - Low Hassle • No Prepayment Penalties • Rates starting at 8.5% • Up to 90% of cost if purchasing under market • Loan amounts from 50K to 20 million • No credit score requirement

Louie Loans Multifamily/ Apartment Buildings

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*Cost is the purchase price less any seller credits. Loan amount not to exceed 75% of the current value.

Over $150,000,000 Funded Call Today!

619.252.7588 Louis@LouieLoans.com LouieLoans.com Louis Stathakis DRE# 01840190, NMLS# 282315 Real Estate Broker / CA Dept of Real Estate Louie Loans DRE #01953048, NMLS# 1549522

48 | Southern California Rental Housing Association Rental Advisor April 2020

Office Buildings

April 2020 socalrha.org | 49

Members of the Southern California Rental Housing Association can save on resident screenings from InfoLink. As a valued partner with the Association, InfoLink provides our members with simple risk assessments and comprehensive full credit reports at member pricing. Visit bit.ly/infolinkreports or call 866.239.5831 for more information.

Please note the maximum amount you can charge for a resident screening report is $52.46.

Screening Packages Custom-Formatted Credit Profile

Specially Designated Nationals Search (OFAC)

Social Security Verification

Eviction/Civil Record Search

National Criminal Database*

Rental Verification

Employment Verification

✓

✓

✓

✓

Mini Web: $17.81

Fax: $19.88

Phone: $26.62

✓

✓

✓

Fax: $27.69

Phone: $36.22

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

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✓

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Basic Web: $25.50

Basic with Criminal Web: $34.02

Fax: $35.91

Phone: $43.36

✓

Complete Web: $41.67

Fax: $43.38

Complete with Criminal Web $47.68

Fax $48.33

Pre-Employment Web: $34.10

Fax: $33.42

Phone: $47.91

Additional Services County-Level Criminal Search (One County/One Name)

$16.00

Risk Assessment (Available to users receiving the full credit report who would like to receive the assesment) On-line Application Fee

$3.40 $2.40

Report Mailing

$4.20

Report Format Change (To receive report in a different format than initial request)

$4.20

Visit bit.ly/infolinkreports or call 866.239.5831 for more information.

50 | Southern California Rental Housing Association Rental Advisor April 2020

Business Directory

PROPERTY MANAGEMENT COMPANIES # 5150 Baltimore Dr at the Crossroads.................... ........................................................(858) 793-8899 655 WB Operating LLC............ (619) 702-0655 A ADD Realty, Inc..............................(619) 232-6811 All Points Real Estate................. (619) 298-7724 Alliance Investment Corp.........(858) 597-4900 Alliance Residential Company.(760) 759-0025 American Assets Trust..............(858) 350-2564 Antelope Ridge (Sentinel Real Estate).................. ...........................................................(951) 672-8181 APSA Investments Corp.............(858) 610-2154 Arbor Terrace................................(619) 293-3612 Arbors at California Oaks Apartment Homes..... ..........................................................(951) 461-3264 Ascent Real Estate..................... (858) 551-9600 Asset Property Management..(858) 560-9363 Avenue 5......................................(206) 582-3333 Award Property Mgmt.................. (619) 471-1755 B Berkshire Communities........... (408) 614-5587 Bob Cota Realty......................... (619) 465-9934 Brentwood Management Co..(619) 220-8595 Bridge Property Management.(801) 716-5795 Brycorp, Inc...................................(619) 920-7174 Buchanan Property Management Corp........... ....................................................... (619) 269-0276 C Cambridge Management Group, Inc.................... .......................................................... (619) 497-0771 Canyonwood.................................(619) 501-2838 Capital Growth Properties, Inc..(858) 454-8857 Chase Pacific Property Management and Real Estate Services............................. (858) 271-8841 Choice Properties / Point Loma Real Estate....... .........................................................(619) 223-4075 Cirrus Asset Management, Inc..(818) 222-4840 City View Apartments|Greystar.(619) 234-0134 Community Research Foundation, Inc................. .........................................................(619) 275-0822 Core Property Group.................. (619) 399-7279 CPQH - Camp Pendleton & Quantico Housing .

(760) 400-8179

D Delta Property Management... (619) 465-5851 Douglas Allred Company....... (858) 793-0202 E Eagle Glen Apartments | Greystar......................... ..........................................................(951) 461-4565 Elevate SD Properties..................(619) 535-8112 Essel Manager, Inc......................(619) 239-4300 Euston Management.................(858) 793-8899 EV Lofts | Greystar.......................(619) 452-2892 F Fairfield Residential Company LLC................... ........................................................(858) 457-2123 FBS Property, AMO .................. (619) 286-4721 FDC Management, Inc............. (714) 685-7000 Foothills at Old Town................(951) 676-7545 G Gables Oak Creek.....................(951) 600-9696 Gables Point Loma.....................(619) 223-6577 Greystar Real Estate Partners.(602) 522-1200 Griswold Real Estate Mgmt., Inc......................... ....................................................... (858) 597-6100 H H.G. Fenton Company............... (619) 400-0120 Hanken, Cono, Assad & Co...... (619) 698-4770 Harprop, Inc................................. (650) 941-6900 Heartland Associates................ (619) 462-2082 HeetWave Properties................ (888) 557-4338 Homes Management, ATS Homes, Inc................ ........................................................ (760) 432-4663 HomeTeam Property Management....................... ......................................................... (619) 872-7368 Horizon Properties Management Service........... .........................................................(619) 482-3054 Humphreys Residential............ (619) 865-0389 Hunt Military Communities.......(760) 385-4835 I IMT Sorrento Valley..................(858) 530-2100 Income Property Advisors Inc..(619) 302-0363 Integrity Plus Property Management................ ....................................................... (619) 546-4999 Interfaith Housing Assistance Corporation..... ........................................................ (619) 668-1532 Investors Property Management Group........... .......................................................(760) 967-4764 IPI Property Management.......(858) 277-2700 ISG Real Estate..........................(619) 500-5860 J JHB California Properties, LLC.(760) 722-6421 Johnston Property Management, Inc................ ...................................................... (760) 944-0703 JPI Development, LLC............. (858) 299-4768

K Kevin Robinson.......................... (619) 265-5859 KFR STAR Realty ........................(619) 293-7653 Kleege Enterprises...................... (858) 481-3081 L L.E.W. Management................... (619) 440-8915 Land Trek Property Management...................... ...................................................... (760) 758-6000 Lincoln Military Housing.......... (858) 874-8100 LMC (Lennar Multifamily Communities)............ ....................................................... (619) 376-2208 Logan Property Management.(619) 260-5562 Lyon Living...................................(949) 838-1274 M Margarita Summit | Euston Management......... ......................................................... (951) 676-1921 Maya Linda Apartments..........(858) 566-5350 Melroy Asset Management....... (858) 483-5111 MG Properties...........................(858) 658-0500 Mira Bella Apartments | Simpson Property Group...........................................(858) 560-5720 More Property Management... (858) 514-8201 N Noah Realty................................(858) 504-0416 O Ocean Breeze Apartments|Greystar................. ....................................................... (619) 428-3369 P Pacific Commercial Management, Inc.............. ......................................................(858) 450-6886 Pacifica SD Management........(619) 296-9000 Parkdale Apartments | Norco Mgmt. Corp...... ........................................................ (760) 737-9017 Pasas Properties, Inc................ (619) 607-7560 People Helping Others Prop. Mgmt.................. .......................................................(619) 282-5400 Pierside North | Greystar......... (949) 202-3991 Pierside South | Greystar........ (760) 433-3500 Pinnacle Property Management Services, LLC ...................................................... (949) 224-2929 Prime Group Residential......................................

Professional Real Estate Management............. ........................................................(619) 297-7736 Providence Real Estate Management Corporation................................ (760) 525-8705 R R & V Management ..................... (619) 285-5500 R. A. Snyder Properties, Inc........ (619) 297-0274 REC Properties| PeĂąasquitos Point Apts.............. .......................................................... (858) 484-5047 Rehmann Realty Group...............(619) 440-5669 RG Investment Real Estate Services Inc.............. ......................................................... (858) 268-5004 April 2020 socalrha.org | 51

Richman Property Services.........(813) 262-0401 River Bank Village | Winn Residential................... ........................................................... (951) 695-0120 River Oaks | Waterton Residential ........................ ........................................................... (760) 721-8585 Rohn Properties Management... (619) 990-7433 Rolling Hills Gardens | Greystar.(619) 482-7583 S San Diego Housing Commission........................... .......................................................... (619) 578-7531 San Diego Realty Services.......... (619) 713-1044 Sardo Properties...........................(619) 405-9418 Scott Management Company..(310) 370-2696 ScottWay Capital.........................(619) 209-3544 SD Rent Pros............................... (619) 884-0906 Seapoint Properties, Inc.......... (858) 866-5636 Seventh & G|Greystar................ (619) 696-8096 Shapell Properties, Inc..............(323) 988-7590 Shore Managememnt...............(858) 274-3500 Solaire | Greystar........................(949) 945-3499 South Bay Community Services............................. ........................................................ (619) 420-3620 Stafford Property Group............ (619) 957-7326 Strat Prop Management, Inc.......(619) 295-2211 Strata Equity Group.................. (858) 546-0900 Strategic Assets Management.(858) 430-6068 Sun An Sea Property Mgmt.......(619) 298-4160 SunRidge Properties, Inc..........(858) 578-3600 Sunrise Management Company AMO.................. .......................................................... (858) 751-1768

Sunset View Apartments | Greystar...................... ........................................................(760) 433-2900 SVN Asset Advisory Group...... (858) 452-9100 T Team Bourda Incorporated... (858) 279-6265 Thatcher Properties, Inc..........(619) 286-4250 The Apartment Company....... (858) 688-9307 The Enclave at Menifee (Sentinel Real Estate) ........................................................ (951) 679-5100 The Hanover Company.............(713) 267-2100 The Helm Management...........(619) 589-6222 The Premiere Residential , LLC.(858) 455-7711 The Terraces...............................(760) 735-5140 Torrey Pines Property Management................. ...................................................... (858) 454-4200 Trilar Management Group...... (760) 929-4940 Trinity Property Consultants...(949) 299-0812 Tuscany Hills Apartments | Euston Management..............................(760) 744-9339 Tyco Property Management .... (619) 425-1017 U UDR, Inc.........................................(720) 283-6120 V Valor Property Management................................... ...........................................................(619) 415-7616 Virtuosic Properties Inc.............. (619) 757-6975

52 | Southern California Rental Housing Association Rental Advisor April 2020

W West Park Apartments | Sudberry...................... ........................................................ (619) 223-7777 Whispering Oaks Apartments | Greystar.......... .........................................................(760) 471-1262 Willin Properties.........................(619) 298-0500 Winn Residential........................(559) 435-3434 Z Zimmerman Property Management.................. ........................................................ (619) 546-5361

Business Directory

SUPPLIER MEMBERS 1031 Exchange Services, & Trust Services

Exchange Resources, Inc....................... (619) 528-1031 Kay Properties & Investments............ (855) 899-4597

Advertising & Marketing

Apartments.com.................................... (888) 658-7368 Conversion Logix ★●▲......................... (866) 297-4914 RentPath...................................................(858) 220-8521 Zillow Group............................................(206) 757-4830

Blinds

America's Finest Carpet Company... (800) 888-1568 Bonded Inc............................................. (858) 576-8400

Boiler Repair

Air Temperature Specialists................(888) 588-1602

Brokerage

Doug Taber - Real Estate Broker......... (619) 483-1031

Cabinet and Countertops

Designer Quartz...................................... (213) 516-9223 Dixieline..................................................... (619) 358-8188 Grand Design Kitchens........................ (760) 789-0992 Marjan Stone ●......................................(760) 994-6008 SD Wood Cabinet..................................(858) 450-6090

Cable Television

Cox............................................................ (858) 836-7582

Carpet Cleaning

Air Conditioning

Air Temperature Specialists................(888) 588-1602

Bonded Inc.............................................. (858) 576-8400 Cleanology Housekeeping Personnel Service............. ..................................................................... (619) 281-2532

Apartment Brokerage/Sales

Carpet Sales & Flooring

Doug Taber, CCIM - Apartment Broker........................... ...................................................................... (619) 483-1031

Apartment Marketing

Market Apartments................................. (801) 676-1684

Appliance Leasing

Appliance Warehouse of America..... (619) 750-9533

Appliance Parts & Repair

Appliance Parts Company.................. (480) 755-5540

Appliance Sales

Expressions Home Gallery................ (800) 550-4227 R & B Wholesale Distributors, Inc... (909) 230-5400

Asphalt & Asphalt Maintenance

AMS Paving, Inc...................................... (858) 880-6133 Apache Asphalt & Seal Corp............. (760) 598-8855 Aztec Paving, Inc.................................... (619) 465-9813

Attorneys-At-Law

FastEvict.com Law Group ★●▲...........800-686-8686 Heinz & Feinberg.................................. (619) 238-5454 Kimball, Tirey & St. John LLP............... (619) 234-1690 Todd A. Brisco & Associates, APC...... (714) 634-2814

Backflow Testing

Pacific Backflow Company, Inc..........(760) 639-4000 San Diego Backflow Testing, Inc....... (877) 363-8378

Banks

America's Finest Carpet Company....(800) 888-1568 Bonded Inc.............................................. (858) 576-8400 G. B. Sales................................................ (858) 571-3600 Interior Logic Group..............................(858) 496-5222 J & C Carpet Company.......................... (619) 498-1424 Sid's Carpet Barn, Inc.............................(619) 477-7000

Cleaning & Janitorial Services

Atlas Property Service......................... (858) 386-4578 Cleanology Housekeeping Personnel Service............. ..................................................................... (619) 281-2532 Pacific Coast Cleaning, Inc..................(858) 565-1603 Sunset Commercial Services...............(877) 536-2777

Coin-Operated Laundry Equipment

American Bathtub Refinishers.......... (619) 265-9200 Bath Fitter................................................ (619) 447-2000

Bed Bug Services

Innovative Pest Solutions..................... (800) 871-9878

Bee Removal

Innovative Pest Solutions..................... (800) 871-9878

Electronic Key Access

KeyTrak, Inc............................................ (888) 539-8725

Emergency Service Flood/Fire

Advanced Restoration..........................(619) 932-0000 American Technologies Inc ★●▲....... (619) 458-5979 Bonded Inc.............................................. (858) 576-8400 Commercial Restoration Company ★●▲........................ ....................................................................(720) 427-2932 Paul Davis Emergency Services..........(951) 444-8794 Pinnacle Emergency Services............(877) 673-9059

Employment Agency

The Phoenix Staffing............................ (858) 799-0665

Environmental: Asbestos/Lead/ Mold

American Technologies Inc ★●▲....... (619) 458-5979 Central Valley Environmental San Diego........................ .................................................................... (619) 838-4035 Envirocheck............................................(858) 952-6368 FACS ★●▲................................................(510) 266-4600

Evictions

Fast Eviction Service ★●▲..................(800) 686-8686 Kimball, Tirey & St. John LLP............... (619) 234-1690

Exterminators

Innovative Pest Solutions..................... (800) 871-9878 Lloyd Pest Control................................. (800) 570-2847

Financial Services

1031 Capital Solutions...........................(949) 887-4627 Chase Commercial Term Lending..... (619) 464-0573 MyPoint Credit Union.............................(858) 243-7471

Fitness Equipment & Sales

FastEvict.com Law Group ★●▲.........(800) 686-8686 Kimball, Tirey & St. John LLP................ (619) 234-1690

Concrete Grinding

Veteran Solutions, Inc........................... (619) 889-8087

Construction and Remodeling

Larry O'Dell Construction......................(619) 501-5252 McMillin Contracting Services.............(619) 401-7000 PrimeCo ●▲............................................. (800) 881-8067 Workright Property Services Inc.......... (858) 751-6312

Corporate Housing

Bathtub Liners

Kennedy Electric.................................... (619) 582-6568

Collections

Bathroom Refinishing

American Bathtub Refinishers............(619) 265-9200 Bill Howe Plumbing, Inc........................ (619) 286-6348

Electrical Contractors

Fire Equipment Sales & Service

Construction Management

Bathroom Remodeling & Refinishing

Grace Hill, Inc......................................... (404) 895-9570

All Valley Washer Service..................... (800) 247-1100 WASH Multifamily Laundry Systems..(858) 279-1234 Washtek, Inc............................................(760) 735-2495

Chase Commercial Term Lending..... (619) 464-0573 HomeStreet Bank..................................(858) 223-2900 Opus Bank...............................................(949) 251-8250 Pacific Mercantile Bank ★●▲.............. (858) 320-8410 American Bathtub Refinishers.......... (619) 265-9200 Citiwide Restoration ●........................... (858) 231-2801 Pacific Bathtub Refinishers Inc............(619) 772-2535

Education

Southern Cross Property Consultants............................. .................................................................. (858) 395-8657 XPERA Group.......................................... (858) 284-4710

Symons Fire Protection........................ (619) 588-6364 Telgian Corporation ★●▲....................(877) 835-4426 Advanced Exercise ..............................(858) 205-5800 Fitness Machine Technicians............. (760) 600-9575 Opti-Fit.......................................................(619) 822-7370 Out-Fit.......................................................(559) 970-6606

Flood Damage

Citiwide Restoration ●........................... (858) 231-2801 Generation Contracting & Emergency Services, Inc... ................................................................... (858) 679-9928

Floor Coverings

Bonded Inc.............................................. (858) 576-8400 Empire Today..........................................(760) 877-2985 Redi Carpet Sales of California , LLC.(858) 576-8400 Urban Surfaces........................................ (951) 738-9301

Furniture Rentals

Hosteeva.................................................. (704) 451-6690

Brook Furniture Rental........................... (858) 271-0107 Cort Furniture Rental............................(858) 549-0800

Courtesy Patrol

Garage Door and Repairs

Deck Coating

Gates

City Wide Protection Services, Inc.... (619) 938-2333 Life Deck/Pacific Pebbles....................(619) 262-8600 Medrano Co..............................................(619) 264-3434

Drain & Sewer Cleaning

Air Temperature Specialists................(888) 588-1602 ASAP Drain Guys & Plumbing ● .......................................

(760) 721-2904 Bill Howe Plumbing, Inc........................ (619) 286-6348

Dry Cleaning & Laundry Service

Tide Cleaners..........................................(858) 333-4843

Garage Door Medics..............................(619) 363-7667 Controlled Entry Specialists, Inc......... (619) 670-8100

General Contractors

Camp Construction Services.................(713) 413-2267 FSI Construction.......................................(972) 880-5171 Har-Bro Emergency Services & Restoration.................. ....................................................................(619) 398-0200 Larry O'Dell Construction......................(619) 501-5252 M. C. Contracting Service.................... (619) 282-3083 McMillin Contracting Services.............(619) 401-7000

April 2020 socalrha.org | 53

Heating & Air Conditioning

Air Temperature Specialists..................888-588-1602 Bill Howe Plumbing, Inc....................... (619) 286-6348 Sam's Heating and Air Conditioning, Inc...................... . .................................................................... (619) 697-9824

Human Resources

San Diego Employers Assoc ★........ (858) 505-0024

Insurance

BCIS Insurance Services ★●▲........... (888) 909-2247 Farmers Insurance McWhirter Agency............................ .................................................................... (619) 463-7320 Renters Legal Liability............................ (801) 928-7015 Snapp & Associates Insurance Services, Inc................. .....................................................................(619) 908-3100

Internet Advertising Service

Apartments.com................................... (888) 658-7368 WebListers LLC...................................... (800) 784-2155

Internet Service Provider

Cox ........................................................... (858) 836-7582

Janitorial Services

Atlas Property Service......................... (858) 386-4578 Aztec Landscaping Inc.......................... (619) 464-3303 Cleanology Housekeeping Personnel Service............. ..................................................................... (619) 281-2532 DAPA Services, Inc. "Customized Cleaning Solutions"...........................................................(619) 221-9292 GMI Cleaning-Security......................... (858) 244-7860

Kitchen Remodeling

McMillin Contracting Services............ (619) 401-7000

Landscape Maintenance & Service

Aztec Landscaping Inc.......................... (619) 464-3303 BrightView............................................... (858) 208-6394 LaBahn's Landscaping............................ (619) 579-9151 Landsystems - A Monarch Landscape Company......... ..................................................................... (213) 369-2414 Liberty Landscaping, Inc......................(951) 683-2999 M. C. Contracting Service.................... (619) 282-3083 MSE Landscape Professionals, Inc..... (760) 743-4127 New Way Landscape and Tree Service............... (858) 505-8300 Pacific Green Landscape, Inc..............(619) 390-9962

Leak Detection

ASAP Drain Guys & Plumbing ●......... (760) 721-2904 Bill Howe Plumbing, Inc........................ (619) 286-6348 Cable, Pipe & Leak Detection, Inc...... (619) 873-1530

Lenders

Mold Inspections & Remediation

American Technologies Inc ★●▲....... (619) 458-5979 Bill Howe Plumbing, Inc....................... (619) 286-6348 Citiwide Restoration ●........................... (858) 231-2801 FACS ★●▲................................................(510) 266-4600 Generation Contracting & Emergency Services, Inc.. . ................................................................... (858) 679-9928

Mystery Shopping

Ellis, Partners in Management Solutions......................... ....................................................................(972) 256-3767

Package Storage & Delivery

Luxer 1.........................................................(916) 261-0691

Paint Manufacturers & Supplies

Parking Enforcement

Reliant Parking Solutions.................... (888) 977-6848

Parking Management Software

Marketing & Advertising

Refuse Removal

Dependable Disposal & Recycling..... (619) 460-3551 Valet Living............................................... (813) 248-1327 Waste Management...............................(619) 201-9248 Best Security & Fire Products..............(760) 781-5700

Renovations & Remodeling

Rent Guarantor

Insurent.......................................................(646) 843-1713

Renters Insurance

Assurant Specialty Property............... (760) 936-5757 ePremium Insurance............................. (949) 370-7368

Paving Maintenance

Repiping

AMS Paving, Inc...................................... (858) 880-6133 Black Diamond Paving, Inc................. (760) 294-4944 Eagle Paving.......................................... (858) 486-6400

Pest Control

Corky's Pest Control................................(800) 901-1102 Innovative Pest Solutions .................... (800) 871-9878 Lloyd Pest Control................................. (800) 570-2847

Air Temperature Specialists................(888) 588-1602 Bill Howe Plumbing, Inc........................ (619) 286-6348

Reputation Management

SatisFacts Research............................. (866) 655-1490

Resident Retention

SatisFacts Research............................. (866) 655-1490

Pipe Lining

Resident Surveys

Plumbing

Roofing

Specialized Pipe Technologies...........(619) 242-1620 Air Temperature Specialists................(888) 588-1602 ASAP Drain Guys & Plumbing ●......... (760) 721-2904 Bill Howe Plumbing, Inc........................ (619) 286-6348 Pacific Drain and Plumbing................. (760) 436-8600 Workright Property Services Inc.......... (858) 751-6312

Plumbing Fixtures

Ferguson Enterprises.......................... (888) 334-0004

Property Management Personnel

ALN Apartment Data, Inc..................... (800) 643-6416

ACI Apartments...................................... (619) 299-3000 Voit Real Estate Services................... (858) 453-0505

Reliant Parking Solutions.................... (888) 977-6848

Maintenance & Repair

Market Research

Real Estate

AAA Refinishing Corp...........................(800) 456-1492 Bill Howe Plumbing, Inc........................ (619) 286-6348 Larry O'Dell Construction......................(619) 501-5252 McMillin Contracting Services.............(619) 401-7000 Urban Renovation & Construction West (DBA: URC West,Inc).................................................... (760) 451-8921

CertaPro Painters................................... (760) 580-3091 Citiwide Restoration ●........................... (858) 231-2801 Done-Rite Painting Inc............................(619) 977-0241 Pilot Painting and Construction.......... (714) 229-5900 Primus Paint Workx................................ (619) 738-8022 Pro-Tech Painting Company..............(858) 527-0200

Property Management

HD Supply Facilities Maintenance..... (760) 809-1470 Smalley & Company............................. (949) 444-4059 Wilmar.......................................................(909) 203-9801

Livable ★●▲............................................. (877) 789-6027

Painting

Locksmith

Maintenance Supply

Ratio Utility Billing Systems

Remote Video Monitoring

Pool Furniture

Generation Contracting & Emergency Services, Inc.. . ................................................................... (858) 679-9928 Larry O'Dell Construction..................... (619) 501-5252 PCC Trip Hazard Removal ●▲............. (760) 658-6116

Buyers Access.........................................(800) 445-9169

Behr Paint...................................................(951) 241-3833 Dunn-Edwards Corporation ★●▲....... (619) 884-3866 Sherwin-Williams Co.............................(858) 496-8925

Arbor Realty Trust, Inc......................... (503) 939-0837 Banc of California...................................(858) 221-0895 Chase Commercial Term Lending.... (619) 464-0573 Luther Burbank Savings....................... (619) 405-9961 RanchoTed................................................ (619) 647-1999 Kern Key Services ●............................... (619) 341-3505

Purchasing

Texacraft .................................................. (800) 327-1541

Power Washing

Aztec Landscaping Inc.......................... (619) 464-3303 Wakeland Housing & Development. (619) 235-2296 BG Multifamily...........................................(619) 785-3164 Career Strategies ★●▲.........................(619) 640-2250 Go-Staff, Inc............................................(858) 292-8562 Link Staffing Services............................(858) 874-3334 NPM Staffing an InterSolutions Company ★●▲............ .................................................................... (619) 804-2554 The Phoenix Staffing............................ (858) 799-0665

Property Management Software

AppFolio.................................................. (866) 648-1536 Entrata...................................................... (949) 281-7293 ResMan..................................................... (972) 349-1406 Yardi Systems...................................... (805) 699-2040

RentVision................................................ (402) 617-8368

54 | Southern California Rental Housing Association Rental Advisor April 2020

SatisFacts Research............................. (866) 655-1490 A-1 All American Roofing Company.... (858) 537-5177 AMS Construction..................................(833) 267-7663 Commercial & Industrial Roofing.........(619) 465-3737 Diamond Roofing..................................... (619) 295-3110 DILS Roofing & Exteriors..................... (760) 727-6000 Premium Roof Services, Inc.................(619) 239-8880 Sully-Jones Roofing..................................(800) 611-3110

Security Deposit

Assurant Specialty Property............... (760) 936-5757

Security Guard Patrol

Bald Eagle Security Services, Inc.......(619) 230-0022 Bastion Security..................................... (800) 783-5700 Brothers in Arms Security..................... (844) 458-1021 City Wide Protection Services, Inc..... (619) 938-2333 Elite Security ............................................ (619) 574-1589 Security First............................................ (619) 243-3992 Signal 88 Security of San Diego.........(619) 363-7233

Security Services

Bastion Security..................................... (800) 783-5700 California Safety Agency.....................(866) 996-6990 City Wide Protection Services, Inc..... (619) 938-2333 GMI Cleaning-Security......................... (858) 244-7860 JDS Security............................................. (619) 781-8694 Stealth Monitoring.................................... (214) 341-0123

Security Systems

Bay Alarm Company.............................. (858) 519-4625

Seismic Retrofit

Optimum Seismic..................................(323) 605-0000

Sewer & Drain Line Video

ASAP Drain Guys & Plumbing ●......... (760) 721-2904 Bill Howe Plumbing, Inc........................ (619) 286-6348 Cable, Pipe & Leak Detection, Inc...... (619) 873-1530

Signs and Banners

Active Sign Company.............................(619) 477-4900 Southwestern Sign Systems...............(858) 663-6862

Slab Leaks

Air Temperature Specialists................(888) 588-1602 Bill Howe Plumbing, Inc........................ (619) 286-6348

Smart Technology

ADT Smart Communities........................(714) 858-1344 Nortek Security & Control..................... (818) 661-9937

Software

RealPage, Inc.......................................... (877) 325-7243

Solar

Horizon Solar Power.............................. (951) 852-6813

Submetering / Billing Services

Advanced Meter Solutions................. (760) 468-7568 California Sub-Meters........................... (858) 571-8999 Conservice Utility Billing & Mgmt....... (602) 481-7440 Livable ★●▲............................................. (877) 789-6027 Minol USA................................................. (888) 766-1253 Multifamily Utility Company............... (800) 266-0968

Surface Repair Surface Experts Inland Valley............. (951) 383-3883

Telephone Services

Cox Communications-San Diego Accts.......................... ................................................................... (858) 836-7582

Temporary Housing

Airbnb........................................................ (949) 422-7166

Tenant Screening

CIC ........................................................... (800) 288-4757 Moco Inc................................................... (800) 814-8213

Termite Control & Repair

Best Rate Repair.......................................(619) 229-0116 Truly Nolen................................................ (760) 291-1985

Towing Services

Western Towing..................................... (619) 297-8697

Water Heaters

Air Temperature Specialists................(888) 588-1602 ASAP Drain Guys & Plumbing ●......... (760) 721-2904 Bill Howe Plumbing, Inc........................ (619) 286-6348 Water Heaters Only, Inc....................... (530) 274-3001

Water Softening & Conditioning

Soft Flow Water Treatment, LLC..........(619) 371-2369

Window Coverings

Trauma Scene Clean Up

Hoarding Solutions ..................................(619) 771-1792

Bonded Inc............................................. (858) 576-8400 G. B. Sales............................................... (858) 571-3600 Specialty Apartment Supply............... (877) 630-2275

Tree Services

Window Washing

Arborwell................................................. (888) 969-8733 Aztec Landscaping Inc.......................... (619) 464-3303

Video Surveillance

Alpha Video Surveillance........................(619) 738-1719

Water Conservation

California Sub-Meters........................... (858) 571-8999 Livable ★●▲............................................. (877) 789-6027

Water Damage Restoration

Bill Howe Plumbing, Inc........................ (619) 286-6348 Bonded Inc.............................................. (858) 576-8400 Dexcore Restoration................................(619) 993-3417 Generation Contracting & Emergency Services, Inc... ................................................................... (858) 679-9928 PuroClean Emergency Services........ (858) 566-7876 Resicom Building and Restoration.... (858) 227-9700 Restoration Management Company.. (858) 935-1170 Service Solutions Restoration............. (877) 339-4576 Servpro of Point Loma.......................... (619) 275-2802 SERVPRO of San Diego City SW & SERVPRO of Centre City/Uptown...............................(619) 269-5004 Servpro of Sorrento Valley/UTC & La Mesa/Lemon Grove...........................................................(858) 527-1144

John's Elite Cleaning..............................(619) 851-5228

Windows

Milgard Manufacturing - Temecula.....(951) 334-1584 Newman Replacement Windows ★●▲......................... ...................................................................(760) 438-8080 Western Window Sale & Install.......... (858) 569-5091 Service Area Guide Please note that all businesses currently in the directory serve clients in San Diego County. Please use the following guide to finding suppliers working with clients in Imperial County or Riverside County. ★ Serving Imperial County / El Centro Area ● Serving Southern Riverside County (i.e. Temecula, Murrieta, Menifee) ▲ Serving Eastern Riverside County (i.e. Palm Springs, Palm Desert, Cathedral City)

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credit profile • OFAC search • national criminal eviction/ civil records search national criminal database search social security verification • rental verification employment verification April 2020 socalrha.org | 55

ADVERTISER Index air duct cleaning 5 Redi Carpet 800-734-6801

general contractors 18 Pacific Coast Construction 760-298-3170

towing 12 Western Towing 619-297-8697

bathroom remodeling 17 American Bathtub Refinishers 619-265-9200

loans 48 Louie Loans 619-252-7588

utility billing system 22 Livable 877-789-6027

bathtub liners 17 American Bathtub Refinishers 619-265-9200

pest control BC Corky's Pest Control 800-333-7138 49 That Guy 844.484.2848

water heaters 36 ASAP Drain Guys and Plumbing 619-581-2127

bathtub refinishing 17 American Bathtub Refinishers 619-265-9200 carpet cleaning 5 Redi Carpet 800-734-6801 carpet sales 5 Redi Carpet 800-734-6801 concrete services 26 Precision Trip Hazard Removal 760-658-6116 damage restoration 52 Hersum Construction 858-373-5900 18 Pacific Coast Construction 760-298-3170 deck coatings & waterproofing 14 Medrano 619-264-3434 18 Pacific Coast Construction & Water Proofing 760-298-3170 electrical contractors 18 Kennedy Electric 619-464-6568

plumbing 36 ASAP Drain Guys and Plumbing 619-581-2127 property management IFC Harland Property Management 858-367-0343 property management software 28 Yardi 800-866-1144 real estate management 10 Griswold Real Estate Management 858-597-6100 refuse removal 16 Dependable Disposal 619-460-3551 security patrol 16 Signal 88 Security of San Diego 619-363-7233 sidewalk repair 26 Precision Trip Hazard Removal 760-658-6116 tenant screening 55 Infolink Resident Screening 888.762.7313

56 | Southern California Rental Housing Association Rental Advisor April 2020

water purifier 9 Soft Flow Water Treatment 619-990-1355 windows 34 Newman Replacement Windows 619-677-6511 760-764-4553

Share Our Vision Since 1919, the Southern California Rental Housing Association has responded to the changing needs of the rental housing industry and helped overcome many obstacles to support our members’ business objectives and real estate investments.

Fundamental to these accomplishments is the support of members like you; whose very involvement with the Southern California Rental Housing Association demonstrates a commitment to providing desirable rental housing opportunities for all in San Diego, Riverside, and Imperial Counties.

Your community service, combined with the jobs your rental housing business generates, is a vital part of what helps keep our local economic engine running and it’s why the Southern California Rental Housing Association will continue its work to foster growth and excellence for what will hopefully be another 100 years of dedicated service.