2 minute read
Five Ways to Reduce Management Turnover Rates
One of the most crucial ways to stay relevant is to understand the importance of training and development for your management staff and providing continued encouragement and support for them. Continued development of your staff will make for higher employee and guest retention as well as increase your bottom line.
Our industry exists to serve the needs of guests but are you giving your employees the same attention. Training and developing your staff is crucial to have satisfied guests and it starts with your middle managers.
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Middle Managers are your best bet when it comes to improving your efficiency and overall culture. Below are five critical reasons you should focus on them.
1. Middle management is where the most innovation happens or should happen if taken care properly.
2. They are the ones who are responsible for training and guiding front-line colleagues.
3. They are the ones who can help an organization reach customer loyalty.
4. They are the bridge between senior leadership and Line staff so that could be a huge insights and data collection opportunity.
5. They are the future senior leadership team so they should be groomed well and given opportunity hence you have a talent bank ready at your disposal!
The future of your business depends on developing leaders who can take hospitality to the next level for your guests, as well as guide the rest of the staff on a path to success. Consider using a Registered Apprenticeship Program as your guide to the development of staff that has the potential to advance to the next level. Identify what the leadership needs are of your company, and which staff members are most qualified to fulfill those roles with additional training.
Great leaders are not manufactured, your development program should be focused on mentoring and nurturing leaders. Implement an advancement program to put potential leaders in situations where they can learn and grow and use their skills in real-life situations. Developing from within has real tangible advantages.
