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April 2022
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SURVEY: 77% OF BUSINESS TRAVELERS, 64% OF WORKERS SAY RETURN OF BUSINESS TRAVEL MORE IMPORTANT THAN EVER A new survey conducted by Morning Consult on behalf of the American Hotel & Lodging Association (AHLA) finds that sentiment around business travel is shifting, with 77% of business travelers and 64% of employed Americans agreeing that it is more important than ever to bring back business travel.
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Nearly two-thirds of business travelers say the increased reliance on virtual work that has become common during the pandemic is negatively impacting both productivity (64%) and workplace culture (65%).
Wednesday, April 27, 2022 11:30 a.m. to 2:00 p.m.
The survey also finds nearly seven in ten Americans (69%) approve of the Centers for Disease Control and Prevention’s (CDC) recent move to relax mask requirements, with many travelers responding by making additional travel plans. Among Americans who are currently employed, 43% say they are more likely to travel for business compared to 202021 in response to relaxed public health requirements from the CDC and state and local governments.
Individual tickets are free for SCRLA Members. Member properties may receive up to five (5) tickets. Pre-registration is required for all tickets at SCRLA.org/events.
Event Spotlight ANDERSON CAREER AND TECHNOLOGY CENTER SWEEPS 2022 SOUTH CAROLINA PROSTART INVITATIONAL COMPETITIONS The South Carolina Restaurant and Lodging Foundation hosted its 16th Annual South Carolina ProStart Invitational on March 7 at the DoubleTree by Hilton Columbia. Approximately 100 students from 16 high schools demonstrated their business acumen and culinary arts skill set at the statewide competition.
The two winning teams earned more than $10,000 in scholarships and the opportunity to compete against teams from other states at the National ProStart Invitational in Washington D.C. in May.
Other key findings include the following: • • •
Students from Anderson Career and Technology Center won first place in both the Culinary Arts and Restaurant Management Competitions. The school serves nearly 2,000 students from Belton-Honea Path, Palmetto, Powdersville, and Wren High Schools in the Anderson I & II School Districts. More than 80 industry and post-secondary judges and volunteers were on hand to select the winning teams. Students were evaluated on their uniform and professional appearance, teamwork, decision making ability, product taste, and overall menu appeal.
The survey of 2,210 adults was conducted March 8-9, 2022. Of these, 256 people, or 12% of respondents, are business travelers—that is, those who either work in a job that typically includes work-related travel or who expect to travel for business at least once this year.
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80% of employed Americans and 86% of business travelers say face-to-face interactions are important for maximizing company success 61% of adults and 74% of business travelers agree that inperson meetings and business travel build organizational strength in a way virtual interactions cannot 59% of adults and 77% of business travelers agree that inperson meetings and business travel foster collaboration in a way virtual interactions cannot 57% of adults and 76% of business travelers agree that inperson meetings and business travel facilitate productivity in a
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way virtual interactions cannot 56% of adults and 71% of business travelers agree COVID-19 has created a greater need for face-to-face connection that virtual-only meetings cannot satisfy 46% of adults and 65% of business travelers say an increased reliance on virtual work negatively impacts workplace culture 44% of adults and 64% of business travelers agree that an increased reliance on virtual work negatively impacts productivity 86% of employed Americans and 89% of business travelers say face-to-face interactions are important for establishing and maintaining relationships with coworkers 85% of employed Americans and 88% of business travelers say face-to-face interactions are important for establishing and maintaining relationships with clients 82% of employed Americans and 89% of business travelers say face-to-face interactions are important for professional trainings 80% of employed Americans and 83% of business travelers say face-to-face interactions are important for keeping morale high
“The last two years of virtual work arrangements and travel restrictions have underscored the importance of travel and face-to-face meetings for businesses, employees and customers alike. These results are proof of that,” said AHLA President and CEO Chip Rogers. “Most Americans recognize the unmatched value business travel and face-to-face meetings provide. And after the last two years, the return of business travel is more important than ever.” With corporate travel policies still in flux, business and group travel, the hotel industry’s largest source of revenue, will take significantly longer to recover than leisure travel. According to AHLA’s State of the Industry report, business travel overall is expected to increase in 2022 compared to last year, and, according to an analysis by Kalibri Labs, by quarter three it is projected to reach 80% of 2019 figures. While a full recovery isn’t expected until 2024, global business travel is projected to increase by 14% in 2022.
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Will the 4th quarter of ERTC be restored for 2021? The Association is advocating to bring ERTC back for the 4th quarter of 2021. Earlier this year, we surveyed nearly 5,000 restaurants to ask if they’d experienced a loss of 20% or more in Q4, compared to Q4 2019. About 60% said yes. That would have triggered their eligibility for ERTC. There’s broadly supported, bipartisan legislation to bring ERTC back for Q4. In the House, we have Rep. Carol Miller (R-WV) and Rep. Stephanie Murphy (D-FL) leading 60 lawmakers on their bill, H.R. 6161. In the Senate, Sen. Jeanne Shaheen (D-NH) and Sen. Tim Scott (R-SC) have six additional cosponsors on S. 3625. If your state lawmaker isn’t on those bills, make sure you let them know it’s a priority. One thing to consider: A restaurant who began the 4th quarter of 2021 assuming the tax credit would remain in place may have used it instead of setting aside tax payments, because they anticipated ERTC eligibility. However, the ERTC termination became law Nov. 15—mid-calendar quarter. Many restaurants are, understandably, focused on maintaining operations, not absorbing new tax information. A restaurant could be subject to an unexpected tax “claw back” when they file. For too many struggling restaurants, an untimely tax bill could devastate the business.
ERTC: YOUR MOST FREQUENTLY ASKED QUESTIONS ANSWERED
The Association is sharing the scenario with lawmakers and their staffers right now with the goal of restoring Q4 of the ERTC.
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Learn more and receive a no-cost, no-obligation assessment at SCRLA.org/ERTC. The Employee Retention Tax Credit, created in 2020 as a response to COVID-19, helps small businesses keep their staff members employed during uncertain times. Here are answers to four of the National Restaurant Association’s most frequently asked questions about the ERTC. Where is my ERTC refund? The only answer is, it’s on its way. We know it’s taken longer than anticipated. We polled a group of tax and finance executives, and five out of six said they’ve been waiting over six months for their refund. The ERTC has typically been used across a single calendar quarter for a targeted group of tax filers impacted by a disaster. For example, if a hurricane strikes your region, a restaurant receives an ERTC to help it recover for that calendar quarter. A business can amend its federal quarterly return, and reclaim money used for eligible wages. However, the program hasn’t been available nationally for use over multiple years. Now, we’re looking at a well-documented “backlog” of refunds and delays at the IRS. The bad news: We’re extremely concerned about those operators who haven’t received their ERTC refunds in advance of filing their annual returns and learn that they can’t take their normal payroll deductions. So taxes owed are higher, but the refunds to pay them haven’t arrived. This timing turns a cash crunch into a cash crisis. • •
To address this, the Association has sent two letters to the IRS asking for tax enforcement to be deferred for any business with a pending ERTC return. The Association is also raising this issue with lawmakers who’ve been urging the IRS to devote more resources to speeding up ERTC processing.
The good news: ERTC takes time, but it won’t run out. And once you receive the money, there aren’t explicit rules and timelines for use. You should be able to implement business planning based on your ERTC eligibility. Also, we’ve been told the IRS is working through the backlog and that it’s beginning to clear since there are fewer amended returns being submitted to the IRS. On Dec. 23, 2021, there were 500,000 unprocessed amended returns for ERTC, and by Feb. 23, there were 390,000 unprocessed amended returns.
Do tipped wages count as eligible wages paid to the employee? Yes! To calculate what the eligible wages are for tax credits, restaurants and other hospitality companies can include tips. • •
Businesses can claim tips paid by customers in excess of $20 per month as eligible wages. Businesses can receive both the ERTC and the section 45B credit for the same wages.
The industry welcomed this big regulatory development in August 2021. It applies for both 2020 and 2021. How has ERTC changed over the last two years? There were four big changes over 18 months. In March 2020, the CARES Act passed, bringing several different forms of relief to restaurants. ERTC allowed employers with 100 or fewer employees to obtain up to $5,000 per employee’s wages and benefits. Eligibility was based on: • •
A 50% loss in gross receipts or Some form of government-ordered capacity restriction
Many restaurants didn’t apply for the credit in 2020. Why? Businesses who took a PPP forgivable loan originally weren’t allowed to also take ERTC. Though PPP loan forgiveness limited how borrowers could spend the money, it was more generous in the overall dollar amount. By December 2020, the restrictions on ERTC changed. Realizing small businesses needed more help, Congress allowed businesses to access ERTC even after getting a PPP loan, and Congress expanded and increased ERTC into 2021. In 2021, businesses with 500 or fewer employees could now access up to $7,000 per employee’s wages and benefits. To be eligible, the business had to: • •
Show a 20% or more loss in gross receipts for that calendar quarter or Be subject to a government-ordered capacity restriction
By March 2021, ERTC eligibility was extended through Dec. 31, 2021. However, eligibility was later terminated for the 4th quarter (October to December 2021). This was done to partially offset the cost of the bipartisan Infrastructure Investment and Jobs Act.
EMERGENCY DISASTER PLAN FOR HOSPITALITY FACILITIES Disasters can strike at any time with little warning and catch owners, employees and quests of small hotels, motels and restaurants by complete surprise. People might have to react quickly to escape a dangerous situation and find protection and safety. Having a plan in place to handle a disaster can mitigate the damage to people and property. Determine Risks The owners of a small hospitality operation should assess what types of disasters could reasonably be expected to affect their property. Tornadoes, earthquakes, flooding and hurricanes are common in particular regions of the country. Chemical manufacturers usually carry the threat of a spill or an explosion. Fire and terrorism are universal concerns. Identifying potential threats helps to establish the foundation for an emergency response plan. Safety The primary purpose of a disaster preparedness plan is to ensure the safety of guests and employees. In case of fire, the first step is move them away from the flames, heat and smoke. A plan should take into account those who have disabilities that inhibit their mobility and may need assistance evacuating an area. Well-marked evacuation routes can help people navigate to safety on their own. Emergency services should be contacted immediately for assistance. A hospitality business owner should also plan for a region-wide disaster -- such as a flood happening -- that might hamper the ability of emergency personnel to respond. Business Concerns Protecting sensitive and valuable information is a common concern during a disaster. A small business can not afford to be closed very long. Securing company records and customer information can help a small business recover. Duplicate copies of the information should be made regularly and stored off-site to help a business get back on its feet.
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Training An emergency plan has a better chance of being successful if the proper amount of training is done before an emergency. Teaching staff members what is to be expected of them in the case of a disaster should help them perform better in hectic situations. Training can be done in conjunction with emergency services to give them advance awareness of the hospitality business or restaurant layout and where people will normally be located. This can help emergency workers do their jobs and increase the likelihood that people will be kept safe. heartland.us/restaurant
April 2022 • SCRLA.org
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