September 2021 | News and Events Magazine

Vitamin E

E N C O U R A G E M E N T Please join us for the

September General Membership Meeting In a time when everyone is challenged by

Featuring

Dr. Debbie Phillips Tuesday,

September 28, 2021 Gaylord Springhouse 18 Springhouse Lane Nashville, TN 37214

Doors open at 11:00 am Lunch- 11:30 am Preregister at GNAA.ORG

$41 per person

uncertainty, fear, anxiety and riding an emotional roller coaster, we are also seeking solace from reliable and trustworthy sources. Dr. D offers a hearty dose of Vitamin E (Encouragement)! Debbie Phillips has been a trusted advisor, educator, coach and source of inspiration to industry professionals for over 30 years. She has helped thousands of people find their source of inspiration in times of victory and defeat. Debbie combines practical tips for navigating change with proven solutions for approaching ambiguity, angst and anger. Her approach comes from understanding how emotions drive performance and her depth of experience dealing with others who are weak, disillusioned and skeptical. In a short 45 minutes, Debbie covers the following topics:

• Shifting gears…. From “fear to focus” • Creating routines that anchor clarity • Techniques for strengthening your “mental muscle”

Thank you to our Sponsors: Bone Dry Roofing • DevDigital • Floors First Nashville • Gallaher • The Hill Law Firm • Tolleson Inc 2 International Plaza, Suite 201, Nashville, TN 37217 | p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

CHAIRMAN Stacey Holt, CAM CHAIRMAN ELECT Tracey Crowe, CAM VICE CHAIRMAN Stephanie Liston, CAM, CAPS SECRETARY/TREASURER Jenn Mulholland, CAM IMMEDIATE PAST CHAIRMAN Zac Ward, CPM MANAGERS REPRESENTATIVE Meredith Dixon, CALP SUPPLIERS REPRESENTATIVE Tyler Ellis, CAS MAINTENANCE REPRESENTATIVE Rusty Guilliams, CAMT, CPO MANAGEMENT DIRECTORS Anne Adams, CAM, CALP Brigitte Byron, CAM Tina Hamor Sully Lemmons, CAM, CPM Katherine Morrow, CAM Wes Schmitz John Sons, CALP Giovanna Suastegui, CAM Alice Ward, CAM, CAPS Dee Wilson SUPPLIER DIRECTORS Jennifer McCoy, Esq. Loyd Owen, CAS Dwayne Rawls, CAS Lacey Smithson, CALP JD Wright, CAS MAINTENANCE DIRECTORS Diane Mason, CAMT, CPO Jeremy Byrd, CAMT, CPO IREM LIAISON Richard Wright, CPM MDHA LIAISON Norman Deep LEGAL ADVISOR M. Wesley Hall PRESIDENT Victoria Tobin DIRECTOR OF EDUCATION & EVENTS Ginny Johnson COMMUNICATIONS MANAGER Taryn Hill STATISTICS Bobbi Turner, ARM MEMBERSHIP MANAGER Autumn Stiles FINANCE MANAGER Courtney Helms ACTIVE PAST CHAIRMEN Mary Bradley Stephanie Burns, CAPS, CAM, CALP Brad Cather, CPM, HCCP, SHCM, COS Kirby Davis Faye Ellis, CPM Andy Gass, ARM Shelley James, CAM, CAPS, CPM Andrew Klahn, CAM, CAPS, CALP Tammy Lee, CAM Chari Lewis CAM, CAPS, CPM Stacy L. Molen, CAM Nancy Morris Linda Page, CPM, ARM Ellen Parker Susan Sherfield, CPM Lisa Swick, CAPS Joyce Wolfe

CONTENTS

GREATER NASHVILLE APARTMENT ASSOCIATION NEWS & EVENTS

FEATURES

05 07 09 11 15

Maintenance 2021 GNAA Maintenance Appreciation

Maintenance The Apartment Industry’s Unsung Heroes: Service Teams

Tennessee Apartment Association Legislative Update

2021 Awards Gala Masquerade!

Maintenance Five Ways to Prep Your Community for the Fall

ASSOCIATION NEWS

02 04 10 14 16 21 21 22 24

General Membership Meeting Vitamin E: Encouragement

Maintenance Appreciation Corn Hole Tournament

2021 Awards Gala Masquerade

Maintenance Luncheon Resolving Conflicts

New Members Welcome!

NextGen Committee Coffee Connection

Calendar Stay up to date

Beer, Butts & BBQ Team winning first place for Best Barbecue wins $500!

The Renter’s Journey Course Understanding the renter’s actual journey from start to home

ABOUT THE COVER Maintenance Appreciation Sponsors: Greystar, Lincoln Property Company, RAM Partners, Timberland Partners

@gnaatn

Cover photo by: John Albani, John Albani Photography

SEPTEMBER 2021

2021 BOARD OF DIRECTORS

COMPLIMENTARY FOR MAINTENANCE STAFF MEMBERS OF GNAA!

MAINTENANCE A P P R E C I AT I O N

E COM !

R CHEE

$25

CORN HOLE TOURNAMENT FRIDAY, SEPTEMBER 10, 2021 • 12 PM - 3 PM AT GNAA OFFICE • 2 INTERNATIONAL PLAZA • NASHVILLE, TN 37217

PRIZES FOR FIRST AND SECOND PLACE TEAMS! FOOD PROVIDED! EVENT SCHEDULE: 12:00 PM ARRIVAL TIME AND WARM-UP 1:00 - 3:00 PM CORN HOLE TOURNAMENT (MAINTENANCE ONLY, TEAMS CHOSEN AT RANDOM) ONLY SPONSORING ASSOCIATE MEMBERS CAN ATTEND

4

Greater Nashville Apartment Association

REGISTER AT WWW.GNAA.ORG. NO REFUNDS. NO CANCELLATIONS. MUST BE PAID IN ADVANCE OF EVENT.

MAINTENANCE

2021 GNAA Maintenance Appreciation Corn Hole Tournament

By Rusty Guilliams CAMTll CPO, Maintenance Director, Waterford Crossings, RAM Partners LLC and GNAA Maintenance Representative It’s that time of year again to show your Greater Nashville maintenance professionals some appreciation! The National Apartment Association (NAA) decided not to host a 2021 Maintenance Mania again this year; in light of this, the GNAA Maintenance Committee decided to host the 2nd annual Maintenance Appreciation Corn Hole Tournament event.

We know how much hard work these maintenance professionals put into their communities, so let’s all allow them the afternoon to get out, relax, and enjoy this event. Come show your maintenance team the support they deserve!

There will be a random drawing for the two-man competition teams at the tournament. The event will begin at noon and the competition will last from 1:00-3:00 p.m. We will also have great food and many door prizes for the maintenance professionals. There will be prizes for the tournament winners, and all

RUSTY GUILLIAMS, CAMTII, CPO

RAM Partners, LLC

News & Events

competitors will be given a 2021 event shirt.

The companies that had a huge part in making this event possible include RAM Partners, Lincoln Property Company, L.I.C.R.A.Nashville, Contractors Inc, Wright Construction, Chadwell Supply, HD Supply, Bone Dry Roofing, Case Restoration, BUGSolutions, Maintenance Supply HQ, Rose Paving, Sherman Williams, Greystar Management, The Liberty Group, Floors First Nashville, Timberland Partners and Wheeler Inc. Please come one and all to show your support for our multifamily maintenance professionals and come enjoy the fellowship, team building, fun, and the food.

The Maintenance Appreciation Corn Hole Tournament is complimentary to all member maintenance staff persons. All other attendees are $25 per person.

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MAINTENANCE

The Apartment Industry’s Unsung Heroes

Service Teams

By Brigitte Byron, CAM, Regional Property Manager at Brookside Properties, Inc. and GNAA Board of Directors Management Director Service teams are the unsung heroes in the apartment industry. Our multi-family maintenance teams impact almost everyone daily. They can make it or break it at all stages of the resident experience, whether it be safety considerations, curb appeal, ensuring apartments are move-in ready or completing service tickets.

Service teams are responsible for both repair and preventive maintenance; therefore, they’re required to have a variety of skill sets. Not only do the service teams need to have skills and experience in a variety of disciplines, but they also must be considerate with residents, mindful of budgets, and available for afterhours emergencies.

“The quality and professionalism of our service teams has a direct impact on the property’s reputation, resident retention, profitability and the overall value of the asset,” says Jim Brennan, Director of Maintenance at Brookside Properties, Inc. Our maintenance teams are the heartbeat of our service and commitment to take care of our residents and to make sure our properties are as successful as possible, but we sometimes forget how valuable they are to the community.

BRIGITTE BYRON, CAM

Brookside Properties

The pandemic really took a toll on everyone, resulting in large employee turnover which specifically includes our service teams. “The challenge I see moving forward is the recruitment and retention of the men and women in our service departments,” says David Demo, CAMT, CPO, Regional Service Manager with Brookside Properties, Inc. More than ever before, good techs are hard to find, and the great ones are even harder to find. When you do find a qualified technician, you’re faced with the challenge of them accepting other offers. We’re also faced with the challenge of our great service members consistently receiving competitive offers and messages from recruiters. We find ourselves asking, what can we do differently?

Acknowledge the critical contribution the service team provides in their service requests resolution, their ability to catch small problems before they become massive ones, and the great customer service they provide when communicating with residents.

It is important to tell our team members they are valued and respected. Service members hear it often but don’t actually experience it enough, if at all. You can tell someone they’re respected, but it is so important for them to experience it from their own perspective.

Sometimes a simple “Thank you for your hard work,” or leaving a thank you note in their work order box will show them they’re valued. Stock their maintenance shop with water or even leave them a soda in the refrigerator of the unit they’re turning. Cookies, handmade by the office staff, are a great treat for the team. Nothing says lovin’ like something from the continued on p. 17

News & Events

7

SAVE THE DATE

Law Office

Hall & Associates M. Wesley Hall III

Nathan C. Lybarger OCTOBER 14, 2021

Matt Schulenberg

HERMITAGE GOLF COURSE 5:30 PM - 8:30 PM

LandlordAdvocate® Landlord Advocate® 223 Madison Street • Suite 212 • Madison, TN 37115

6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3

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Greater Nashville Apartment Association

TN APARTMENT ASSOCIATION

Legislative Update

By Catie Lane Bailey, Attorney at Waller and TNAA Lobbyist The second legislative session of the 112th Tennessee General Assembly will convene at 12:00 noon (CST) on Tuesday, January 11, 2022. As the leading voice for the apartment housing industry in Tennessee, the Tennessee Apartment Association (TNAA) works to ensure that public policy does not impede but rather enhances the ability of apartment owners and operators to run their businesses and provide housing to approximately 598,000 Tennesseans. In preparation for the upcoming legislative session, TNAA is monitoring legislation and regulation in other jurisdictions around the country for issues that may be considered by our state legislature.

Undoubtedly, COVID-19 policy issues will continue to be at the forefront of legislative activity. The unique nature of the rental housing industry puts apartment operators and their employees on the front lines of responding to the COVID-19 pandemic. While there has been some action taken to address the needs of the industry, more must be done at both the state and local levels to expedite rent relief to those financially impacted by the pandemic and eviction moratoria.

It is also possible to see other COVID-19 related policy issues unrelated to rent relief that impact the

CATIE LANE BAILEY

Waller

landlord-tenant relationship. For instance, Senate Bill 820 by Leader Jeff Yarbro (D-Davidson County) and its companion House Bill 919 by Representative Antonio Parkinson (D-Shelby County) would prohibit a landlord from refusing to enter into a rental agreement with a prospective tenant solely based upon the tenant being previously evicted during a public health emergency related to COVID-19. While the legislation did not progress throughout the committee process during the 2021 legislative session, it is still viable to be considered in 2022.

Other non-COVID-19 proposals currently pending before the Tennessee General Assembly for consideration include: • Senate Bill 814 by Leader Jeff Yarbro (D-Davidson County)/House Bill 593 by Representative John Ray Clemmons (D-Davidson County) enacting the “Tennessee Source of Income Protection and Fair Access to Housing Act” – As introduced, this legislation would prohibit a landlord from refusing to lease or rent real property to a potential tenant based solely on the person’s source of income.

• Senate Bill 981 by Senator Heidi Campbell (D-Davidson County)/House Bill 690 by Representative Bill Beck (D-Davidson County) – As introduced, requires landlords to inspect vacated residential rental property for abandoned animals before permitting a subsequent tenant to take occupancy and report any abandoned animals found to animal control or a similar agency. continued on p. 17

News & Events

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GALA

GNAA 2021 Awards Gala

Masquerade!

By Tracey Crowe, CAM, Lion Real Estate Group and GNAA Chairman-Elect

It’s that time of the year – the 2021 Greater Nashville Apartment Association Awards Gala returns! This year’s theme is “Masquerade” for the greatest event of the year!

Are you ready to put on your “Masquerade”? If so, join us on Saturday, November 20 at the Embassy Suites in Murfreesboro. We will be celebrating all of Nashville’s finest talent as well as installing the new 2022 GNAA Board of Directors. The reception starts at 5:00 p.m. with dinner at 6:00 p.m. This event is always one to remember, and this year’s will be AMAZING!

Many thanks to our sponsors: DIAMOND: Summit Roofing PLATINUM: L.I.C.R.A-Nashville GOLD: AT&T, Floors First Nashville, Greystar, Lincoln Property Company, Lion Real Estate Group, Signal 88 Security, Timberland Partners, Volunteer Properties SILVER: American Landmark Apartments, Contractors Inc, CORT, Ferguson Facilities Supply, Greystar, High 5 Residential, Law Office of Jennifer McCoy, Lighthouse Property Management, Lion Real Estate Group, RAM Partners, Real Floors FAVORS: Law Office of Hall & Associates PHOTO BOOTH: L.I.C.R.A.-Nashville HOT CHOCOLATE BAR: Freeman Webb Companies RED CARPET SELFIE SPOTLIGHT: Ferguson Facilities Supply We want to thank all the sponsors and guests for making this event special.

TRACEY CROWE, CAM

Lion Real Estate Group

News & Events

11

July/August Event Highlights

HVAC Advanced Course

Basics of Electricity Course

Diamond Awards Nominee Luncheon: Dee, Freeman Webb; Sarah, Valet Living

Diamond Awards Nominee Luncheon: Keith, Residences at Old Hickory Lake; Heather, Timberland Partners

HVAC Advanced Course

Basics of Electricity Course

Diamond Awards Nominee Luncheon: DJ & Kelly, The Liberty Group

Diamond Awards Nominee Luncheon: Desiree & George, Nuveldy’s Cleaning Services

HVAC Advanced Course

HVAC Certification Course

Diamond Awards Nominee Luncheon: Amber, Overall Creek Apartments; Ashtyn & Bridget, Contractors Inc

Supplier Success Course

HVAC Advanced Course

Basics of Electricity Course

HVAC Certification Course

Diamond Awards Nominee Luncheon: Brenton & Nicole, The Place at 5th and Broadway

Supplier Success Course

Diamond Awards Nominee Luncheon: Phil & Brad, Chadwell Supply

Basics of Electricity Course

Diamond Awards Nominee Luncheon: Tracey, Lion Real Estate Group; Eddie, Freeman Webb

Diamond Awards Nominee Luncheon: Wes, Law Office of Hall & Associates; Alyssa & Darren, Ashton Creek Apartments

Supplier Success Course

DWAYNE RAWLS OF WHEELER, INC. PRESENTS

RESOLVING CONFLICTS

PLEASE JOIN US FOR THIS MONTH’S

MAINTENANCE LUNCHEON WEDNESDAY, SEPTEMBER 15TH NOON AT THE HERMITAGE HOUSE SPECIAL THANKS TO OUR SPONSORS:

WHEELER, INC • FLOORS FIRST NASHVILLE • TOLLESON INC. SPACE IS LIMITED! SIGN UP TODAY.

Register online at gnaa.org | call or email Ginny Johnson at 615.365.3047 | ginnyjohnson@gnaa.org

MAINTENANCE

Five Ways to Prep Your Community for the Fall

Follow these five steps and your community will be ready for cold weather

By Paul Rhodes, National Maintenance and Safety Instructor for the National Apartment Association Education Institute After the heat of summer is over, it is important to get ready for the next extreme season. Preparation for cooler weather can be simple and still take some time. Here’s a list of five tasks to have “fall” into place before winter starts:

Equipment Tune Up The landscape blower, snow blower, pressure washer and other small engine-type equipment are about to go into storage, or they are ready to come out of the garage. In either case, spend some time to ensure they run smoothly. Check vital fluids and change the plugs; check the carburetor and air filter so they will run when needed. Follow the manufacturer specifications and winterize equipment not needed before it goes into storage.

Safety Check The end of the year is quickly approaching. If your community’s maintenance team has not yet performed their annual check of smoke detectors, this is a great time to get it scheduled. Do not let December 31 arrive without the smoke detectors being checked.

Water Heaters As the weather gets cooler, the temperature of the water coming into buildings drops. That means our

News & Events

water heaters will experience a larger temperature change and run for longer periods. Test the T/P valve (Temperature and Pressure relief valve) by lifting the lever on it and letting it go. If any water leaks out after the valve re-seats (or is it resets?), the T/P valve must be replaced. Flushing any sediment out is also a great idea.

Space Check Before it gets too cold, it is a good idea to check crawl spaces, storage rooms and attics. Look for new openings caused by age, animals and weather. To prevent freezing during the upcoming weather, check pipe insulation and any heat tape.

Shut Down and Prep The swimming pool and any other amenities that will be cycling out of usage in the upcoming season will need some work to ensure they are ready when temperatures rise in spring.

Some years the best that can be said about the fall season is, “At least it’s not summer anymore.” Follow the steps above and you can be better than just “not summer.” With these tasks accomplished have an apple cider and enjoy the changing of the leaves knowing you are prepared!

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NEW MEMBERS MANAGEMENT COMPANIES Dominium Management Amber Prater 2905 Northwest Blvd., Suite 150 Plymouth, MN 55441 763-452-3181 amber.prater@dominiuminc.com Referred by: NAA/Blue Moon

Novel Edgehill Amy Heskett 270 apartment homes 1302B Division St. Nashville, TN 37203 629-229-3950 aheskett@greystar.com Referred by: NAA/Blue Moon

Lion Real Estate Tracey Crowe 860 Murfreesboro Pk. Nashville, TN 37217 615-361-8469 tracey.crowe@lionreg.com Referred by: Tracey Crowe

Pebble Creek Crystal Brown 100 apartment homes 800 Pebble Creek Cir. Antioch, TN 37013 615-333-3171 manager@livepebblecreek.com

Weinstein Properties Shelby Doyle 3951 Stillman Pkwy.

Glen Allen, VA 23060 804-405-1113 sdoyle@weinsteinproperties.com Referred by: Shelby Doyle

Sound at Pennington Bend Laura Watkins 296 apartment homes 330 Pennington Centre Blvd.

Nashville, TN 37214 615-885-0060 thesoundmgr@lincolnapts.com

APARTMENT COMMUNITIES

Trevecca Towers I and East Jay Cathey 354 apartment homes 60 Lester Ave. Nashville, TN 37210 615-244-6911 jcathey@lhp.net Referred by: Jay Cathey

805 Lea Gary Soileau 357 apartment homes 805 Lea Ave. Nashville, TN 37203 615-551-1107 gsoileau@keyrealestateco.com Referred by: Wes Schmitz Hawthorne Park South Jenni Ivens 320 apartment homes 220 Indian Park Dr. Murfreesboro, TN 37128 615-867-3727 hparksouth@hrpliving.com Referred by: NAA/Blue Moon

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SUPPLIERS

Aegis Group, LLC Derrick Hammond 1102 18th Ave. S. Nashville, TN 37212 615-843-2805 dhammond@aegistax.com

Guard One Security Mike Rouse 2 International Plaza Nashville, TN 37217 615-454-5517 mike.rouse@guardonesecurity.com ICS Advanced Technologies Ashley Ishmael 235 Alexander Ave. Ames, IA 50010 515-232-4453 aishmael@ics-llc.net North Star Services, LLC Christopher Parks 1100 Elm Hill Pk., Suite 135 Nashville, TN 37210 615-289-6444 cparks@nstarsvcs.com Referred by: Christopher Parks Renovation Specialists, LLC Amanda Davis 4828 Ashford Dunwoody Rd., Suite 100 Atlanta, GA 30338 770-872-7888 amandad@therenovationspecialists.com Trane Technologies Dominic Calabrese 3453 Lilac Ln. Wake Forest, NC 27587 678-367-8360 dominic.calabrese@tranetechnologies.com Referred by: Dominic Calabrese VBG, LLC Keith Carey 10564 Ditch Ln. Rockvale, TN 37153 615-293-9760 keith@vbgllc.com Referred by: Keith Carey

Greater Nashville Apartment Association

Unsung Heroes, cont. from p. 7

Legislative Update, cont. from p. 9

oven! There are so many things we can do to boost maintenance morale.

• Senate Bill 962 by Leader Jeff Yarbro (D-Davidson County)/House Bill 1555 by Representative Bo Mitchell (D-Davidson County) –As introduced, requires landlords to offer and accept, in lieu of a security deposit, rental security insurance or a bond that meets certain criteria.

Don’t forget about training. One of the key ways to equip employees to be successful is to invest in their training. Offering training to your employees increases their productivity and increases their commitment to your company. GNAA offers great courses throughout the year that can aid in providing the service teams with valuable knowledge.

There are so many great people for the apartment industry. If we show our employees at every level how much they’re appreciated, having good core values will attract more great employees in the future. The pandemic has been challenging for all of us and we’ve all had to make a lot of changes. We need to figure out what we need to change in the workplace, change it and become better together.

Based on the activity of previous legislative sessions, it is also anticipated that additional bills that impact the multifamily housing industry will be filed prior to the bill filing deadline in February 2022.

As always, TNAA will work to serve and promote the interests of the Tennessee rental housing industry through policy advocacy, stakeholder collaboration, and member communication, and will continue to be a voice for landlords throughout the state.

Thursday, October 7th, 2021 • 9:00 am - 3:00 pm GNAA Education and Training Room

Thursday, October 7th, 2021– All-Day Course Instruction Monday, October 11th, 2021 – Practice Test & Certification Test begin at 9 am

SPACE IS LIMITED. REGISTRATION IS REQUIRED. THANK YOU 2021 GNAA EDUCATION SPONSORS: Brookside Properties • Bug Solutions • Elmington Property Management • Freeman Webb Companies • Law Office of Hall & Associates Law Office of Jennifer McCoy • Lighthouse Property • Lincoln Property Company • Multifamily Utility Company • Signal 88 Security The Hill Law Firm • The Liberty Group • Universal Media Group Inc. • Valet Living • Wheeler, Inc. • Yardi

REGISTER AT WWW.GNAA.ORG, FAX FORM TO 615.365.3571, OR EMAIL TO GINNYJOHNSON@GNAA.ORG. News & Events

17

Make that career commitment today.

Formerly

Certified Apartment Leasing Professional

NALP

WE RECOMMEND THIS COURSE for leasing consultants, concierges, and career changers with hospitality, retail, or customer service experience.

September 21-23, 2021 8:30 am - 5:00 pm

Earning the CALP credential, many people’s first industry credential, shows your employer that you’re committed to a career in residential property management.

GNAA Education & Training Room

YOU’LL LEARN ABOUT: • Using technology to generate traffic • Measuring and managing your community’s reputation • Inspecting the leasing center, tour route, model units, and vacant apartments • Researching the competition and building relationships with competitors • Compiling a comprehensive community resource tool

• Applying fair housing law and communicating rental criteria • Qualifying prospective residents according to rental policy • Preparing and reviewing leases with new residents • Move-in processes • Responding to resident issues and maintenance requests

• Creating effective marketing plans

• Building relationships with residents and creating a sense of community

• Relationship sales processes and evaluating your personal sales performance

• Reporting incidents, maintaining documentation, and taking corrective action

• Evaluating a prospect’s commitment level and overcoming objections

• Maximizing revenue and operational efficiency

• Preparing prospects for the next steps in the rental process

• Conducting a market survey

• Securing and processing lease renewals

Available in person and online Cost: $749/person Online member price: $425

SPACEinformation, IS LIMITED! SIGN TODAY. For more visitUPwww.naahq.org/CALP. Contact registernear online at GNAA.ORG. To locate an ginnyjohnson@gnaa.org affiliate offering this or course you, visit GNAA Policy: Payment must be made by course date. Absolutely no refunds will be issued. www.GoWithVisto.org www.naahq.org/education-careers/find-a-course.

If for any reason you cannot attend the course, you or your company may send someone in your place.

THANK YOU 2021 GNAA EDUCATION SPONSORS: Brookside Properties I Elmington Property Management I Freeman Webb Companies I Law Office of Hall & Associates Law Office of Jennifer McCoy I Lighthouse Property I Lincoln Property Company I Multifamily Utility Company Signal 88 Security I The Hill Law Firm I The Liberty Group I Universal Media Group Inc. I Valet Living I Wheeler, Inc. I Yardi

APARTMENT TOUR: RIGHT OFF THE RAILS

News & Events

19

September 13, 14 & 15, 2021 8:00 am - 4:00 pm GNAA Education & Training Room

Become an apartment industry insider!

Certified Apartment Supplier

WE RECOMMEND this course for suppliers of apartment products or services.

Earning your CAS credential allows you to network with peers from other supplier companies, as well as with community managers. CAS will help you understand the everyday challenges that apartment management customers face and help you develop unique selling propositions to meet those challenges.

YOU’LL LEARN ABOUT: • Applicant screening, leasing contracts, and move-ins

• Property hazards and crime

• Rent collection, lease renewal, the moveout process, lease termination, and eviction

• Analyzing property financial operations and underperformance

• Environmental hazards

• Property management systems and their functions

• Monitoring property performance to achieve the owner’s investment goals

• How community managers create a fair housing environment

• Maximizing net operating income

• Minimizing risk through inspections, preventive maintenance, safety programs, and documentation SPACE IS LIMITED! SIGN UP TODAY. Fax to GNAA at (615) 365-3571, email to ginnyjohnson@gnaa.org or register online at gnaa.org.

Available in person and online Name(s): _________________________________________________________________________________________________________________

For more information, visit www.naahq.org/CAS. To locate an affiliate offering this course near you, visit (includes Supplier Success) Property/Company: ______________________________________________________________________________________________________ www.naahq.org/education-careers/find-a-course. www.GoWithVisto.org Authorized by: ____________________________________________________________________________________________________________ Online member price: $599 Email:______________________________________________________________ Phone: _______________________________________________

Date: __________________________________ Bill Account $______________ Payment enclosed $ __________________________________

Cost: $650/person GNAA Policy: Payment must be made by course date. Absolutely no refunds will be issued. If for any reason you cannot attend the course, you or your company may send someone in your place.

THANK YOU 2021 GNAA EDUCATION SPONSORS

Brookside Properties • Elmington Property Management Freeman Webb Companies • Law Office of Hall & Associates Law Office of Jennifer McCoy • Lighthouse Property Lincoln Property Company • Multifamily Utility Company Signal 88 Security • The Hill Law Firm • The Liberty Group Universal Media Group Inc. • Valet Living • Wheeler, Inc. • Yardi

Join us

The GNAA NextGen committee is holding a Coffee Connection networking event open to all GNAA members.

at the

Thursday, September 9th from 9:o0 AM to 11:00 AM at Stewart’s Ferry Apartments

Coffee Connection!

SEPTEMBER

Sunday

Monday

Tuesday Wednesday Thursday

Chicago

Labor Day GNAA OFFICE CLOSED

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Friday

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Apartmentalize with NAA

Saturday

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10

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Chicago

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News & Events Committee* 9am Membership Committee** 10am

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NextGen Coffee Connection

Stewart’s Ferry Apts.

9-11am

Maintenance Appreciation Corn Hole Tournament GNAA 12-3pm

Gala Committee** 2pm

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CAS**

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8am - 4pm

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CAS** 8am - 4pm

CAM** 8am - 4pm

CAM**

8am - 4pm

Legislative Committee*

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CALP**

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CAS** 8am - 4pm CAM** 8am - 4pm Maintenance Luncheon

CAM**

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8am - 4pm

CAM**

8am - 4pm

Hermitage House 11:30am - 1pm

10:30-11:30am

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8:30am - 5pm

CALP**

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8:30am - 5pm

CALP**

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8:30am - 5pm

Statistics Committee** 9am

NextGen Committee** 9:30am

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Board of Directors Education General Membership Committee* 4pm Meeting Gaylord Springs Golf Links 11:30am

News & Events

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Apartmentalize with NAA

5

There is a mandatory mask requirement for this event.

Attendance is complimentary.

Reservations are REQUIRED. Space is limited so sign up NOW! Register online at www.gnaa.org (First come, first served.

NO SHOWS WILL BE CHARGED $10.)

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Beer, Butts & BBQ ERF Event American Legion Post 88-Donelson 5:30-8:30pm

*held via Zoom **at GNAA Education Room

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NINTH

ANNUAL

GNAA

Q B B & S T T U B , R E BE S GY BANKE’S G I P E H T L OP FILL T THE PE TO SELECCE WINNER! SH! CHOI TO BRING CA RGET DON’T FO

Boost your knowledge, skills, and confidence!

Certified Apartment Manager WE RECOMMEND THIS COURSE for community managers and experienced assistant managers.

September 13-17, 2021 8:00 am - 4:00 pm

GNAA Education & Training Room

Earning your CAM credential allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve the owner’s investment goals. The CAM credential positions you well for career opportunities and advancement.

Presented By: Vicki Sharp NAAEI Faculty

YOU’LL LEARN ABOUT: • Occupancy rates

• Apartment turnover

• Comprehensive marketing plans

• Working with contractors and vendors

• Sales team management and product readiness

• Recruiting high-caliber employees

• Equitable treatment of current and potential residents

• Employee orientation and training

• Resident retention and maintaining a positive company image

• Employment regulations and record keeping

• Communicating with residents • Customer service and issue resolution • Enforcing company policy and complying with laws and regulations

• Employee evaluation • Analyzing the property’s financial operations and taking corrective actions for underperformance • Monitoring property performance to achieve the owner’s investment goals • Accounting principles and practices

• Property inspections

• Maximizing net operating income

• Preventive maintenance programs

• Reporting property performance accurately

• Service request process

SPACE IS LIMITED! SIGN UP TODAY. Fax to GNAA at (615) 365-3571, email to ginnyjohnson@gnaa.org or register online at gnaa.org.

Name(s): _________________________________________________________________________________________________________________ For more information, visit www.naahq.org/CAM.

Available in person and online visit Online member price: $825 Property/Company: ______________________________________________________________________________________________________ www.naahq.org/education-careers/find-a-course. www.GoWithVisto.org Email:______________________________________________________________ Phone: an _______________________________________________ To locate affiliate offering this course near you,

Authorized by: ____________________________________________________________________________________________________________ Date: __________________________________ Bill Account $______________ Payment enclosed $ __________________________________

Cost: $950/person

GNAA Policy: Payment must be made by course date. Absolutely no refunds will be issued. If for any reason you cannot attend the course, you or your company may send someone in your place.

THANK YOU 2021 GNAA EDUCATION SPONSORS: Brookside Properties • Elmington Property Management • Freeman Webb Companies Law Office of Hall & Associates • Law Office of Jennifer McCoy • Lighthouse Property Lincoln Property Company • Multifamily Utility Company • Signal 88 Security • The Hill Law Firm The Liberty Group • Universal Media Group Inc. • Valet Living • Wheeler, Inc. • Yardi

Presented by

John Sons of

Burlington Capital

October 12, 2021 9AM until 12:30PM

Rutherford County Chamber of Commerce 3050 Medical Center Parkway Murfreesboro, TN 37129