November 2021 | News & Events Magazine

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CHAIRMAN Stacey Holt, CAM CHAIRMAN ELECT Tracey Crowe, CAM VICE CHAIRMAN Stephanie Liston, CAM, CAPS SECRETARY/TREASURER Jenn Mulholland, CAM IMMEDIATE PAST CHAIRMAN Zac Ward, CPM MANAGERS REPRESENTATIVE Meredith Dixon, CALP SUPPLIERS REPRESENTATIVE Tyler Ellis, CAS MAINTENANCE REPRESENTATIVE Rusty Guilliams, CAMT, CPO MANAGEMENT DIRECTORS Anne Adams, CAM, CALP Brigitte Byron, CAM Tina Hamor Sully Lemmons, CAM, CPM Katherine Morrow, CAM Wes Schmitz Giovanna Suastegui, CAM Alice Ward, CAM, CAPS Holly Wauford Dee Wilson SUPPLIER DIRECTORS Jennifer McCoy, Esq. Loyd Owen, CAS Dwayne Rawls, CAS Lacey Smithson, CALP JD Wright, CAS MAINTENANCE DIRECTORS Diane Mason, CAMT, CPO Jeremy Byrd, CAMT, CPO IREM LIAISON Richard Wright, CPM MDHA LIAISON Norman Deep LEGAL ADVISOR M. Wesley Hall PRESIDENT Victoria Tobin DIRECTOR OF EDUCATION & EVENTS Ginny Johnson COMMUNICATIONS MANAGER Katelyn Cheatham STATISTICS Bobbi Turner, ARM MEMBERSHIP MANAGER Autumn Stiles FINANCE MANAGER Courtney Helms ACTIVE PAST CHAIRMEN Mary Bradley Stephanie Burns, CAPS, CAM, CALP Brad Cather, CPM, HCCP, SHCM, COS Kirby Davis Faye Ellis, CPM Andy Gass, ARM Shelley James, CAM, CAPS, CPM Andrew Klahn, CAM, CAPS, CALP Tammy Lee, CAM Chari Lewis CAM, CAPS, CPM Stacy L. Molen, CAM Nancy Morris Linda Page, CPM, ARM Ellen Parker Susan Sherfield, CPM Lisa Swick, CAPS Joyce Wolfe @gnaatn

CONTENTS

GREATER NASHVILLE APARTMENT ASSOCIATION NEWS & EVENTS

FEATURES

05 08 11 13 19

Now Featuring Management & Marketing Concepts, Inc.

Feature On Trend

NextGen: Rising Stars Katherine Morrow

Feature Window Questions Answered

Beer, Butts & BBQ A Smokin’ Good Time

ASSOCIATION NEWS

04 06 12 20 22 23 25 26

Managers Luncheon Wear your ugly holiday sweater!

Holiday Stocking Drive Buy a stocking and feed a family

Supplier Luncheon Holiday Sock Drive

New Members Welcome!

2022 Education Schedule Invest in your career!

Maintenance Lunch Troubleshooting Electric Heat

NextGen Meeting of the Generations Bruncheon

The Art of Collections Tips on the Best Way to Collect Rent

ABOUT THE COVER Management & Marketing Concepts Front row, L-R: Paige Potter, Ciara Rowland, Jean Cline, Khayla Head Back row, L-R: Hunter Meredith, Justin Bryan, Terry Cline, David Music

Cover photo by: John Albani, John Albani Photography

NOVEMBER 2021

2021 BOARD OF DIRECTORS

Don’t Miss This Fantastic Luncheon!

Stacy Downey, the Director of The Little Pantry That Could, will be speaking on this wonderful program.

All Donations from the Holiday Stocking Drive will be Presented to The Little Pantry That Could!

11:30 A GNAA OFFICE M REG ISTRA TION – LUNCH

AT NO ON

Buy a Stocking & Feed a Family!

THANK YOU TO OUR SPONSORS!

y a d i l o Htocking S Drive

Music City Removal Floors First Nashville Tolleson Inc Gallaher Sir Speedy Please register at

Please Return your stocking donations to the GNAA office no later than December 3rd! A check will be pResented to the little pantry on Dec 8th at the manageRs luncheon.

gnaa.org

NOW FEATURING

Management & Marketing Concepts, Inc.

Vintage at Burkitt Station

Management and Marketing Concepts, Inc. (MMC Properties) was created in 1988 by Mrs. Jean Cline and began its operations with three employees and 122 multifamily units. Over the past 30 years, MMC Properties has grown to over 55 employees and manages over 2,500 multifamily units and 600 single family homes in the Middle Tennessee market, specifically Rutherford County. MMC Properties established long term relationships with quality investors by maintaining strategic partnerships that are defined by mutual goals and expectations. At any given time, our teams are working towards achieving the goals of our owners by providing management expertise, guidance, consultation and research for new developments, refinance options, disposition, or exchange.

MMC manages properties in all phases of their life cycle.

Whether it is a new construction lease-up, stabilized, or older property going through renovations, we have the capabilities and experience to exceed expectations. Our team is made up of highly credentialed professionals touting decades of experience.

MMC employees are committed to service, excellence and integrity and are supported by an MMC culture that values attitude as much as accomplishment.

All activities and ambitions are to serve and remain strategically 3343 Memorial

focused on our market. We specialize in a market that we are

entirely present. We have played a vital role in the transformation of real estate in Rutherford County. This legacy knowledge provides MMC Properties with an unmatched expertise in both the multifamily and single-family rental markets.

At MMC Properties, our principles for life and work are to be proactive, seek knowledge, learn from the best and lead for the future.

St. Andrews

News & Events

5

Buy a Stocking & Feed a Family Company/Property/Individual Name Authorized Signature number of stockings, $25 each

y a d i l Htoocking S Drive Please return your stocking donations to the GNAA office no later than December 3rd! A check will be presented to the little pantry on Dec 8th at the managers luncheon.

SOLD OUT!

G N A A 2 0 2 1 AWA R D S G A L A

SAT U R DAY, N OV E M B E R 2 0 , 2 0 2 1 EMBASSY SUITES MURFREESBORO 1 2 0 0 C O N F E R E N C E C E N T E R B LV D , M U R F R E E S B O R O , T N 3 7 1 2 9

C O C K TA I L H O U R B E G I N S AT 5 : 0 0 • B L A C K T I E O P T I O N A L

P I C K U P YO U R T I C K E T S B E G I N N I N G N OV E M B E R 1 2 T H , 2 0 2 1 R EG I ST E R

AT

W W W.G N A A .O R G

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G I N N YJ O H N S O N @ G N A A .O R G .

N O R E F U N D S . N O C A N C E L L AT I O N S . ( M U S T B E P A I D I N A D V A N C E O F E V E N T. )

FEATURE

On Trend

by Lisa Gunderson, Bristol Development

“Design is the ambassador of your brand.”

–pau l r an d In this feature article we plan to cover new and emerging trends in multifamily design for both new and existing communities. In future segments we hope to cover a trend each month that inspires you.

Nashville International airport has iconic carpet tiles. As the airport undergoes a multimillion-dollar renovation and expansion, these are being replaced. The carpet is so beloved, they have begun making and marketing gifts made from pieces of the carpet. Creating emotional connection with people through design choices creates sense memory. Creating a memorable design experience distinguishes your property from the competition. Here are some current connection opportunities we have seen trending this year.

Finishes Can you say custom home? Each generation of new apartment homes continues to elevate in its appearance and design. Appliance suites have gone from apartment grade to upgraded to top-of-the-line offerings with double doors or bottom drawer freezers, all in stainless steel.

Shaker-style cabinets with soft closers have become standard in most new homes. Each new community has three custom cabinet color choices in the kitchen: navy, white and espresso. Full height surround tile in showers and tubs with elegant fixtures inclusive of robe hooks in the bathrooms, touchless faucets in the kitchen and modern fixtures throughout raise the renter’s expectations. We develop custom luxury vinyl plank for our new homes that meets an affordable price point and looks contemporary yet is neutral and timeless.

Hues Need a new refresh around the office? Mocha is the new black, coffee-colored sofas, chairs, and retro “Mad Men” inspired furniture is all the rage. Where a total 8

redo is not feasible or economical, adding small touches with end tables and accessories to update has been successful. Chocolate hues with leather accents provide a timeless update on point with today’s palette trends.

Metal colors are hot, complementing these tones. Urban Bronze was Sherwin Williams’ Color of the Year.

Games Recently in Richmond, Virginia, our designer sourced board games that looked like hardbound books in fun colors as part of the décor for the clubhouse. The residents loved them and began getting together to play with friends. This inspired us to create a gaming area vignette in another location with fun board game-themed art, table and chairs, and bookcases with a variety of options for engagement. We extended this to outdoor spaces with giant Jenga sets, large chess sets, and as a result had fabulous resident interactions.

Local There is no better connection to a community than the places that surround it. We have shifted away from big box coffee retailer options for our resident refreshments, instead trying to find the best local coffee roaster and promoting their product, simultaneously offering something unique to our residents that connects them to the surrounding businesses, creating connection.

We have partnered with the local arts council on several communities to develop artwork that becomes a part Greater Nashville Apartment Association

On Trend, cont. from p. 8 of our overall design. This process involves setting a budget, having the council call for submissions, and selecting works for your community. Several unique projects we have had done at existing properties include outdoor wall murals, interior wall covering of graphic photograph images, featured sculptures. These all create a story we tell not just on tours but on plaques by each piece demonstrating our commitment to the local arts community.

Remote Work As things change, we increasingly see more people working from home. Creating phone booths, whisper rooms, small conference rooms with a TV are top priorities in new projects. Clubhouse and lounge spaces have become our residents’ new offices. Outfitting them with chargers, extra power, snacks and additional refreshments have become “essential.” In existing projects, we have added third-party printing services allowing the residents to print a limited quantity for free then charge a small fee for prints after that, thus taking us out of the printing, scanning, and copying business.

On average, we see about 40% utilization portfolio-wide.

a host of smart devices and a variety of solutions that can be deployed on all asset types and ages. Electronic locks are the most requested resident upgrade, followed by electronic building access. Inside the home, we have deployed a host of agnostic smart hub solutions, including switches, thermostats, and light bulbs. We are also aware that in other communities a host of asset protection devices have been deployed, from smart leak detection to vacant energy management. Residents are upgrading their homes with their own smart devices, voice-activated assistants, motion sensor cameras, and sound equipment with enhancements.

Green Bring the outdoors inside. A visit to the Amazon Biosphere inspired attention to the placement of plants throughout our communities. Focus on green walls, potted plants, and creating a visual field of green.

Understanding that we may not have the time to attend and maintain all these plants in addition to the daily responsibilities, we set out to find exceptional quality synthetic alternatives. Bringing the green indoors inspires a relaxing environment.

Pets

Future

We all know increasing numbers of residents are coming to live with us with their fur babies. Catering to them creates that connection to your community.

Along with ever fanciful pet spas and pet play parks, we have seen easy to adopt premium pet snacks offered at the leasing desk as the petsidents come by to visit.

“Pawties” have become increasingly popular with local pet services providers often sponsoring events or providing giveaways. Branded property baggy holders and bandanas coupled with a photographer to capture a paw-fect picture have been huge successes.

Each month the plan is to include a tip, tidbit, or inspiration to keep on top of new trends in our area. We are looking forward to engaging our membership.

Smarts If there was only one thing we would advise investing in for the future of your communities, that is technology.

Contracts coming up? See if you can get the speed of service increased. Internet is everything. Explore wi-fi upgrades for your amenity spaces. Cell phone coverage problems? Explore a booster option, even if it is just inside the office area. Inside the units, we have seen News & Events

9

10

Greater Nashville Apartment Association

NEXT GEN

Rising Stars Series KATHERINE MORROW

Property Manager, Venue at Cool Springs, MAA Years in the Industry 13

Volunteer Positions Currently & Previously Held

Leadership Lyceum 2019, Manager’s Representative 2018, Management Director 2019-present. NextGen, Membership, Communications committees.

What brought you to the apartment industry?

I started in student housing at UT while I was attending school.

I walked down to the leasing office and asked if they needed any help, and was interviewed/hired on the spot! I haven’t left since.

Was this career path something that was always on your radar?

Not at all. I majored in public speaking, so it was kind of fitting that I picked up leasing fairly easy, because, if you know me, I can talk to a wall! However, I never dreamed this industry would “stick.” Sometimes I don’t even think my parents know what I do, because they never lived in apartments, and they always questioned if this was a good career choice to make. I would say over a decade later, it’s the best decision I’ve made.

Did you have any unrelated jobs growing up that unexpectedly prepared you for the apartment industry?

them as words on paper. However, I’m not sure if it was advice given, or me just growing up and realizing that happiness is way more important than a title, promotion, money, stress, etc.

If you’re not happy as you are on the way in to your office the majority of the days, it may be time to reevaluate where you are in life!

What is your favorite thing to do on the weekends?

I love going to concerts and hanging with my friends and pup. I enjoy trying all the new restaurants we have now!

Do you have any pets?

Yes, Nelly, my dog…named after the rapper.

Coolest place you’ve ever traveled?

I am not well traveled, but I do love me some Chicago!

Give us a fun fact about you!

I’m a super fan of Duke men’s basketball. When I found out Coach K was retiring after this upcoming season, I cried.

What upcoming GNAA event are you excited to attend and why?

I’m always partial to any NextGen event that is planned. I get pumped to see the committee I’ve had a hand in, since its inception came to life!

Honestly, not really. The only “real job” I had before this was working at my hometown’s Police Department in the summer.

If anything, I learned a lot about customer service and dealing with the public.

Do you have a motto you live by?

Why is property management an attractive career path?

Unless you’ve been living under a rock lately, this town is growing – and people need places to live! The daily tasks are always evolving and each day is different. Some are mundane, but some are ridiculously surprising! Being in this industry has brought me tons of joy, some pain, but ultimately I have found my friends who are now my family. I couldn’t imagine doing anything else!

There isn’t much I would do over, because most of the decisions I’ve made have allowed me the opportunity to grow and learn. However, one thing I usually refer back to was transferring to Tampa for my first property manager job. I saw shining lights and thought “what could go wrong?” I was young and excited for life…and I should have asked more questions and gained clarity of the situation. But that decision taught me a lot and it made me who I am today.

Best professional advice you’ve ever been given?

Any advice you could give to the rising stars of GNAA?

Recently, I was rather perturbed about some emails we were receiving, and my manager told me, “They’re just words on paper. Don’t stress about it.” Sometimes you just have to realize, it’s just words on paper and not take them to heart.

It’s a lot easier to read nasty-grams when you’re only seeing News & Events

Be original, it’s worth more than a copy!

If you could get a “do over” for something in your career, what would it be and why?

Patience is a virtue. Some things aren’t meant to happen right this very second. I think we’re living in a fast-paced world with instant results, but it’s okay to sit back and wait. Get involved and make relationships with others in the association, because you never know where those might take you.

11

Please Join Us For This Month’s

SUPPLIER LUNCHEON Friday, November 5th

11:30am at The GNAA Office

y a d i l Ho rive

D g n i k c o St Mark your Calender!

We will be kicking off The Little Pantry Holiday Stocking Drive and introducing the New 2022 Suppliers Representative!

Please register at

gnaa.org

FEATURE

Window Questions Answered

by Window City With the changing seasons, the windows in each apartment can be crucial to resident comfort, utility costs and increased security and safety. They also help enhance curb appeal, attracting new renters. Being a member of the GNAA for many years, all of us here at Window City have received a lot of questions regarding window replacement in multifamily units and want to address some of these questions. We asked our president some of the most commonly asked questions and here is what he said.

When should a window be replaced?

This can be determined based on a few factors. It’s important to have a general idea of the makeup of a window in order to assess its condition. Knowing how a window works will drastically help you understand how to potentially solve future problems as well as help keep the window working in pristine condition. Effectively there is the main frame, sash, glass, screen and working parts that allow it to operate.

The typical lifespan of a window is 20-30 years depending on the quality and use. Some of the first signs you’ll notice a window is experiencing wear and tear are generally hardware malfunctions including broken locks, balances, balance shoes, casement cranks, slider wheels or anything that effects the operation of the window. Weather and sun exposure will cause the main frame and sash to lose their luster, diminishing the appearance of the finish.

Another warning sign is when insulated glass starts to show “fog” or “cloudiness” between the panes. This means the seal has broken, allowing moisture to enter between the panes. A very obvious tell-tale sign to notice is when the weather stripping becomes worn out, which will allow air penetration and increased noise transmission from the exterior.

News & Events

When is the best time to get a window replaced?

Anytime. Replacement windows can be replaced in any season, and any discomfort during installation in midwinter or mid-summer is temporary, lasting only a few hours. Replacing windows in the spring or fall seasons will add to the overall comfort of the living space when extremes of cold and heat set in. Of course, new windows pay dividends on energy savings in high utility bill months. The winter months slow production because of decreased daylight but is usually a great time to get a deal on windows when manufacturers slow down.

Can condensation between the panes be fixed without replacing the entire window?

Yes. Most modern windows (1985+) allow for glass replacement except some obsolete wood windows. When replacing insulated double pane glass, it’s important that the glass size and depth is accurately ordered for the window to continue to perform as designed. You might consider replacing the entire window if it’s older than 20 years and showing signs of wear and tear, as a new glass unit in an old frame may not be worth the investment in the long run.

In weighing the cost of a window repair versus replacing the entire unit, the warranty of a new window should be considered, as most manufacturers offer a minimum of 5 years on the window components, 10-20 years on glass failure and some lifetime on the frame.

Overall, which is better? A double- or singlehung window?

A double-hung window allows both top and bottom sashes to operate and in most cases tilt in. This allows for easy cleaning and for the top sash to be left open or both top and bottom halfway. The single-hung has a fixed

continued on p. 21

13

Congratulations To Our 2022 Board of Directors!

CHAIRMAN: TRACEY CROWE, Lion Real Estate CHAIRMAN-ELECT: STEPHANIE LISTON, Lighthouse Property Management VICE CHAIR: JENN MULHOLLAND, Lincoln Property Company SECRETARY/TREASURER: KATHERINE MORROW, MAA MANAGEMENT DIRECTOR: TINA HAMOR, Vita Residential MANAGEMENT DIRECTOR: EDDIE IVEY, Freeman Webb Company MANAGEMENT DIRECTOR: NICOLE SAMSON, Carter-Haston Real Estate Services, Inc. MANAGEMENT DIRECTOR: DEE WILSON, Freeman Webb Company MAINTENANCE DIRECTOR: DIANE MASON, The Place at Fifth and Broadway SUPPLIER DIRECTOR: NATHAN LYBARGER, Law Office of Hall & Associates SUPPLIER DIRECTOR: JENNIFER MCCOY, Law Office of Jennifer McCoy SUPPLIER DIRECTOR: ALBERTO SUASTEGUI, Real Floors, Inc. MANAGERS REPRESENTATIVE: HOLLY WAUFORD, Brighton Valley MAINTENANCE REPRESENTATIVE: RUSTY GUILLIAMS, Waterford Crossings SUPPLIER REPRESENTATIVE: MARK DARNELL, Real Floors, Inc.

Our Returning Board Members

IMMEDIATE PAST CHAIRMAN: STACEY HOLT, Fortress Grove MANAGEMENT DIRECTOR: BRIGITTE BYRON, Brookside Properties MANAGEMENT DIRECTOR: MEREDITH DIXON, The Grove Whitworth MANAGEMENT DIRECTOR: SULLY LEMMONS, Gazebo MANAGEMENT DIRECTOR: WES SCHMITZ, Wood Residential Services MANAGEMENT DIRECTOR: GIOVANNA SUASTEGUI, Hickory Highlands MANAGEMENT DIRECTOR: ALICE WARD, Almaville Farms at Seven Oaks SUPPLIER DIRECTOR: LOYD OWEN, Bug Solutions SUPPLIER DIRECTOR: LACEY SMITHSON, Greenway Waste & Recycling MAINTENANCE DIRECTOR: JEREMY BYRD, Knox at Metro Center PAST CHAIRMAN: MARY BRADLEY, Arlington Properties PAST CHAIRMAN: STEPHANIE BURNS, NTS Development Company PAST CHAIRMAN: BRAD CATHER, Elmington Property Management PAST CHAIRMAN: KIRBY DAVIS, Freeman Webb Company PAST CHAIRMAN: FAYE ELLIS, IREM PAST CHAIRMAN: ANDY GASS PAST CHAIRMAN: SHELLEY JAMES, High 5 Realty Advisors, LLC PAST CHAIRMAN: ANDREW KLAHN, Grande View PAST CHAIRMAN: TAMMY LEE, Wood Residential Services PAST CHAIRMAN: CHARI LEWIS, Giarratana Management PAST CHAIRMAN: STACY MOLEN, Fogelman Properties PAST CHAIRMAN: NANCY MORRIS, Freeman Webb Company PAST CHAIRMAN: LINDA PAGE, Stewart’s Ferry PAST CHAIRMAN: ELLEN PARKER, Brookside Properties PAST CHAIRMAN: SUSAN SHERFIELD, Mercy Housing PAST CHAIRMAN: LISA SWICK, Bell Partners PAST CHAIRMAN: ZAC WARD, Freeman Webb Company PAST CHAIRMAN: JOYCE WOLFE IREM REPRESENTATIVE: RICHARD WRIGHT MDHA REPRESENTATIVE: NORMAN DEEP LEGAL ADVISOR: WESLEY HALL, Law Office of Hall & Associates 14

Greater Nashville Apartment Association

HIGHLIGHTS FROM ELECTION NIGHT

News & Events

15

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Greater Nashville Apartment Association

HIGHLIGHTS FROM THE MANAGERS LUNCHEON

Sunday

Monday

1

Tuesday Wednesday Thursday CPO Class**

2

NOVEMBER

8:30am

7

Daylight Saving Time Ends

8

Membership Committee*

9

9am

NextGen Committee**

Saturday

5

6

12

13

Supplier Luncheon Hermitage House 11:30am

10

11

Veterans Day

Communications Committee* 9am

9am

2pm

15

4

8:30am

Gala Committee**

14

3

CPO Class**

Friday

Community Service Committee** 10am

16

17

Gala Rehearsal**

18

3pm

21

22

23

28

29

30

Statistics Committee**

19

25

Thanksgiving Day GNAA OFFICE CLOSED

GNAA OFFICE CLOSED

20

Embassy Suites Murfreesboro 5pm

9am

24

Awards Gala

26

27

*held via Zoom **at GNAA Education Room

News & Events

17

HIGHLIGHTS FROM BEER, BUTTS & BBQ

18

Greater Nashville Apartment Association

BEER, BUTTS & BBQ

A Smokin’ Good Time After a global pandemic canceled last year’s fundraising event, GNAA was thrilled to get back at it with 2021’s Beer, Butts, & Barbecue. And what a success it was!

The Story Behind BBB Beer, Butts & Barbecue is the brainchild of GNAA’s Community Service Committee, established to help fund the Emergency Relief Program. Founded in 1997, the ERP helps families displaced from their apartment homes due to fire, flood, and other disasters. Funds raised at the event are used to purchase retail gift cards which are presented to victims so they may replace necessity items lost as a result of disaster.

New Location, Same Great Fun This year’s festivities had a fresh new look and feel, thanks to our generous host, the American Legion, Post 88. Located in Donelson, the well-manicured grounds offered a beautiful backdrop to the many fun activities the event had to offer.

In addition to the great food and libations that are the heart of BBB, guests had the opportunity to participate in outdoor field games including cornhole, tug-of-war, and potato sack races. New to the lineup this year – and always a crowd pleaser – was a dunk tank, presented by NextGen. Those who were unfortunate enough to find themselves on the inside of the tank were more than happy to get soaked for a good cause! The aquatic addition was such a success that you can expect to see it in the years to come.

Speaking of great food…

As popular as the dunk tank was, the real star of the show was the barbecue News & Events

competition, featuring teams made up of our very own GNAA members. Guests feasted on traditional barbecue fare, including chicken, beef, and the always popular smoked ribs.

Judging this year’s competition were three of Tennessee’s favorite sons, State Representative Darren Jernigan (Dist. 60) and Metro Councilmembers Kevin Rhoton (14th Dist.) and Jeff Syracuse (15th Dist.). All three judges agreed that it while it was a tough race featuring some of the best barbecue ever tasted, there was only one clear winner… …Contractors Inc! The team smoked up succulent, fall-off-the-bone ribs, and in the process “smoked” the competition. Congratulations to the folks at Contractors Inc!

Desserts! Desserts! Desserts!

Of course, BBB would not be complete without its annual bake sale auction. The auction, which is held in loving memory of former GNAA member Deborah Baumstark, featured an array of cakes, cookies, cupcakes, and other pastries donated by you! This year’s highest bid went to an out-of-this-world strawberry cake, which brought in a jaw-dropping $700! A sweet amount, indeed!

Shoutout to YOU! The Community Service Committee knows that Beer, Butts & Barbecue would not be the success that it is without your participation. So a huge thank to all of you for coming out and spending your time and your money for such a worthy cause. We hope to see you again next year!

19

NEW MEMBERS Management Companies 404 KC Properties Lavonda Briley 416 KC Ct. Madison, TN 37115 615-506-0201 lavondabriley@yahoo.com

Bond Companies Damon Dance 350 W. Hubbard St. Chicago, IL 60654 312-853-0070 ddance@bondcompanies.com Dominium Management Amber Prater 2905 Northwest Blvd., Suite 150 Plymouth, MN 55441 763-452-3181 amber.prater@dominiuminc.com Hamilton Young Russ Haynes 198 E. Main St. Franklin, TN 37064 615-472-1471 russ@hamiltonyoung.com October Sky TN, LLC James Fleming 615-784-4097 octoberskymanagement@gmail.com

Apartment Communities

Avery Tracey Crowe 914 Winthorne Dr. Nashville, TN 37217 615-361-5501 avery@lionreg.com 160 apartment homes Lion Real Estate Group

Novel Edgehill Nick Schulte 1302 B. Division St. Nashville, TN 37203 615-908-0830 noveledgehillmgr@greystar.com 270 apartment homes Greystar

Brookside Condos James Fleming 117 Cedarwood Dr. #101 Lebanon, TN 37087 615-453-2855 38 apartment homes October Sky TN, LLC

Pebble Creek Crystal Brown 800 Pebble Creek Cir. Antioch, TN 37013 615-333-3171 manager@livepebblecreek.com 100 apartment homes S&S Property Management Co., Inc.

Germantown Place Brandy Tomlinson 310 Jefferson St. Nashville, TN 37208 615-242-8277

germantownplaceleasing@elmingtonpm.com

71 apartment homes Elmington

Kelly Miller Smith Towers Barbara Mack 2136 Cliff Dr. Nashville, TN 37218 615-254-6505 manager.kmst@freemanwebb.com 109 apartment homes Freeman Webb Companies)

1818 Church Kassandra Sanchez 1818 Church St. Nashville, TN 37203 615-320-1818 1818@clearbrookrealty.com 142 apartment homes GVA Management

Lakefront James Fleming 119 Sanders Ferry Rd., Unit 34 Hendersonville, TN 37075 615-824-2151 octoberskymanagement@gmail.com 33 apartment homes October Sky TN, LLC

Autumn Pointe Townhomes James Fleming 324 Walton Ferry Rd. Hendersonville, TN 37075 615-824-2151 octoberskymanagement@gmail.com 16 apartment homes October Sky TN, LLC

Maple Manor James Fleming 1420 Alhambra Dr. Lebanon, TN 37087 615-784-4097 octoberskymanagement@gmail.com 10 apartment homes October Sky TN, LLC

Southwood Park Place Janice Pankey 300 Southwood Park Pl. Nashville, TN 37217 615-360-6265 manager.southwood@freemanwebb.com 84 apartment homes Freeman Webb Companies Swiss View 1 Lovie Thompson 455 Swiss Ave. Nashville, TN 37211 615-942-2089 lovie.thompson@dominiuminc.com 84 apartment homes Dominium Management Swiss View 2 Lovie Thompson 499 Swiss Ave. Nashville, TN 37211 615-833-8950 lovie.thompson@dominiuminc.com 32 apartment homes Dominium Management Walton Place James Fleming 117 Cedarwood Dr. Lebanon, TN 37087 615-414-1372 octoberskymanagement@gmail.com 36 apartment homes October Sky TN, LLC

continued on p. 21

20

Greater Nashville Apartment Association

Window Questions, cont. from p. 13 top sash that doesn’t operate or tilt in, but the bottom sash does. For cleaning purposes, the top glass of a single-hung requires a person to lean out of the bottom sash to clean the exterior but tilt in the bottom sash for cleaning. So that debate is a matter of preference, really.

The single-hung top glass is fixed along with a fastened meeting rail at the center of the frame, adding strength to the weakest part of the frame. Because single-hung uses fewer parts, they tend to run 10-20% cheaper than a double-hung.

When it comes to cost, energy efficiency and repair, we think the single-hung wins hands down. Why? A single-hung has half the working parts in comparison to a double-hung, so it reduces the repair ratio by 50%.

Since no operating window is airtight, the single-hung offers a sealed top glass reducing air-infiltration by 50% over a double-hung, so the loss of operation affords best performance.

One pet peeve of ours is driving by homes with doublehung windows and noticing a top sash open about

a half inch behind a curtain or blind, allowing more air infiltration.

Any other tips or tricks an average reader should know about window replacement?

At the end of the day, it all comes down to planning and preparation when replacing windows. Measuring correctly is the most important aspect, as a correctly measured window is easier to install and will perform at optimum levels. Mis-measured windows can be “made to fit,” but it seems to never work out well in the final analysis, as large gaps allow air and water infiltration and most caulkers don’t use the proper methods when sealing large gaps.

Preparing for the exterior and interior finish when measuring also guarantees a smooth process and longterm performance. Choosing the window that matches the application is equally important. You wouldn’t want to purchase a new construction window at the local supply house to replace a wood pocket window and vice versa.

New Members, cont.

West End Manor James Fleming 3416 Murphy Rd. Nashville, TN 37203 615-327-1344 octoberskymanagement@gmail.com 48 apartment homes October Sky TN, LLC Willow Tree James Fleming 1420 Alhambra Dr. Lebanon, TN 37087 615- 965-2191 octoberskymanagement@gmail.com 21 apartment homes October Sky TN, LLC

Suppliers

BRAYN Consulting, LLC Geoff Garber 10620 Southern Highlands Pkwy.

Suite 110-473 Las Vegas, NV 89141 713-502-5993 geoff@brayn.com

Accounting/consulting; specialty tax incentive experts

InsureTEK, Inc. JD Wright 1109 Woodland St., Suite 60687 Nashville, TN 37206 jd@smartersafer.com

Moving services/storage; printing/mail services

Nashville Shine Weston Knight 159b Anderson Ln. Hendersonville, TN 37075 615-804-5300 westonknight@nashvilleshine.net

Air duct cleaning; cleaning services;dryer vent cleaning; pressure washing; windows/ replacement

News & Events

Precision Field Services, LLC Brad Phillips 801 Fifth Ave. S. Nashville, TN 37203 469-865-6483 bphillips@precisionfield.com

Cleaning services; evictions; flowers/seasonal planting; janitorial services; labor services; landscape contractors/maintenance/ management; pressure washing; waste/trash removal services

Proscapes, LLC Will Andrews PO Box 185 Franklin, TN 37065 615-604-8838 will@proscapes.com

Landscape contractors/maintenance/ management

Total Tech Shawna Miller 909 Murfreesboro Pk. Nashville, TN 37217 615-459-8024 smiller@totaltechschool.com Technical school

21

2022 Education Schedule Thank You 2022 GNAA Education Sponsors!

Chadwell Supply Law Office of Hall & Associates Law Office of Jennifer McCoy Signal 88 Security The Hill Law Firm The Liberty Group Universal Media Group Inc Brookside Properties Elmington Property Management Freeman Webb Company Lighthouse Property Lincoln Property Company Yardi

course

The Art of Collections Presented by Jennifer McCoy – The Law Office of Jennifer McCoy

dates

January 19 • 9:00am - 12:3pm

Cost

CAMT — Certified Apartment Maintenance Tech Presented by Chadwell Supply

February 7 - 11, March 22, 23, 24 9:00am - 4:00pm

$899

CPO — Certified Pool Operator Course Presented by Connie Sue Cantrella – The Pool Lady

March 3 - 4 • 9:00pm - 4:00am

$499

HVAC Low Voltage Electrical Course Presented by Chadwell Supply

April 26 • 9:00am - 4:00pm

$299

HVAC Certification Course

April 7 • 9:00am - 4:00pm

$299

April 19 - 21 • 9:00am - 4:00pm

$749

2022 EDUCATION CONFERENCE OMNI HOTEL - NASHVILLE

May 10 • 9:00am - 4:00pm

$299

HVAC A to Z Course Presented by Chadwell Supply

May 24 • 9:00am - 4:00pm

$199

Taking Leasing to the Next Level Presenter to be determined

June 14 • 9:00am - 4:00pm

$159

Plumbing & Hot Water Heater Basics Presented by Chadwell Supply

July 12 • 9:00am - 4:00pm

$159

LEGAL CONFERENCE Paired with the GNAA Trade Show. Attendees get early acess to the show!

July 28 • 11:00am - 4:00pm

$149

Budget Round Up Course Presenter to be determined

August 11 • 9:00am – 12:30pm

$99

HVAC For Beginners & HVAC For Advanced Presented by Chadwell Supply

Beginners- August 23 • 9:00am - 12:30pm $159- Both classes Advanced- August 23 • 12:30pm - 4:00pm or $99- Each

CALP — Certified Apartment Leasing Pro

$99

September 12 - 16 9:00am - 4:00pm

$950

HVAC Industry Changes Presented by Chadwell Supply

October 6 • 9:00am - 4:00pm

$159

2021 WOMEN’S CONFERENCE Details to be announced

October 18 • 9:00am - 4:00pm

$129

October 26 - 27 9:00am - 4:00pm

Course- $300 Test- $199

CAM — Certified Apartment Manager Presenter to be determined

LIHTC — Low Income Housing Tax Credit Seminar Karen Graham - Graham Consulting

*Non-Members of GNAA should call 615.365.3047 for non-member pricing. Scholarships available for CAM®, CPO®, and CALP® certification courses.

JIM FOX WITH HVAC TECH LINE PRESENTS

TROUBLESHOOTING

ELECTRIC HEAT Please Join Us For This Month’s

Maintenance Luncheon Wednesday, December 15th Noon at the Hermitage House Special Thanks To Our Sponsors:

HVAC Tech Line I Tolleson Inc. SPACE IS LIMITED! SIGN UP TODAY.

Register online at gnaa.org | call or email Ginny Johnson at 615.365.3047 | ginnyjohnson@gnaa.org

Be a jack-of-all-trades and a master of maintenance.

Certificate for Apartment Maintenance Technician WE RECOMMEND THIS COURSE for maintenance technicians, porters, housekeepers, and groundskeepers who are ready for advancement.

February 7th-11th, 2022 March 22nd, 23rd, 24th 2022 Earning your CAMT boosts your knowledge and skills, 9am-4pm daily GNAA Education & Training Room

your reputation, and your confidence.

YOU’LL LEARN ABOUT:

FACILITATED BY CHADWELL SUPPLYNAA- CERTIFIED CAMT INSTRUCTORS

• Processing work orders efficiently and to residents’ satisfaction • Electrical, plumbing, HVAC, mechanical, appliance, construction, and lock and key services and repairs • Painting services

• Documenting and reporting maintenance activities in compliance with company policy and regulation • Curb appeal, property inspection, and daily maintenance • Maintaining recreational facilities and common areas

• Customer service

• Following company policy and procedures • Implementing a preventive maintenance schedule • Minimizing personal and property damage • Maintenance safety

• Product repair and replacement decisions

• Fair housing regulatory compliance

• Professional behavior, communication skills, and personal appearance

• Environmental responsibility and regulatory compliance

Thank You 2022 Education Sponsors!

For more information, visit www.naahq.org/CAMT.

Available person Chadwell Supply •inLaw Officeonly of Hall & Associates • LawanOffice of Jennifer Coy • Signal 88 you, Security To locate affiliate offeringMc this course near visit www.GoWithVisto.org

www.naahq.org/education-careers/find-a-course.

The Hill Law Firm • The Liberty Group • Universal Media Group Inc • Brookside Properties • Elmington Property Management

Freeman Webb Company • Lighthouse Property • Lincoln Property Company • Yardi

Cost: $899/person

GNAA Policy: Payment must be made by course date. Absolutely no refunds will be issued. If for any reason you cannot attend the course, you or your company may send someone in your place.

presents

Meeting of the

Generations BRUNCHEON

FEATURING...

MODERATOR:

ANDREW KLAHN

GRANDE VIEW APARTMENTS

REPRESENTING GENERATION Z

ALEX REYNOLDS

LAW OFFICE OF JENNIFER MCCOY

REPRESENTING MILLENNIALS

DEE WILSON

FREEMAN WEBB COMPANY

YOU ARE INVITED TO A PANEL DISCUSSION ON A RANGE OF PERSPECTIVES IN MULTIFAMILY—

FROM THOSE WHO GOT US HERE, TO THOSE WHO WILL TAKE US FORWARD.

December 2nd REPRESENTING GENERATION X

at the GNAA Office

WOOD PARTNERS

10:00 a.m.— Noon

WES SCHMITZ

Brunch $79 per person REPRESENTING BABY BOOMERS

SUSAN SHERFIELD MERCY HOUSING

Register at gnaa.org

OWNERS DO NOT WANT TO LOSE MONEY OVER UNCOLLECTED RENT! THIS COURSE WILL GIVE ASSISTANT MANAGERS TIPS ON THE BEST WAY TO COLLECT RENT FROM RESIDENTS.

Please join us for

THE ART OF

Collections Presented by

Jennifer McCoy The Law Office of Jennifer McCoy

Wednesday, January 19, 2022 • 9:00 am - 12:30 pm At the GNAA Office • $99 • Approved for 3 CEC’s Thank You 2022 GNAA Education Sponsors Chadwell Supply • Law Office of Hall & Associates • Law Office of Jennifer Mc Coy • Signal 88 Security The Hill Law Firm • The Liberty Group • Universal Media Group Inc • Brookside Properties • Elmington Property Management Freeman Webb Company • Lighthouse Property • Lincoln Property Company • Yardi Register at www.gnaa.org or email to ginnyjohnson@gnaa.org. NO REFUNDS. NO CANCELLATIONS. (MUST BE PAID IN ADVANCE OF EVENT.)

G R E AT E R N A S H V I L L E A PA R T M E N T A S S O C I AT I O N | 2 I N T E R N AT I O N A L P L A Z A D R I V E , S U I T E 2 0 1 | N A S H V I L L E , T N 3 7 2 1 7