March 2024 | News & Events Magazine

celebrating our 2024

Artisent Floors ● Bravo Flooring ● Brookside Properties ● Chadwell Supply ● CORT Elmington Property Management ● Freeman Webb Company Law Office of Hall & Associates,PLC ● Law Office of Jennifer McCoy Lighthouse Property Management ● MAA ● R3 Contractors, LLC Rasa Floors ● The Liberty Group ● Tolleson, Inc. ● Valet Living

CHAIRMAN Jenn Mulholland, CAM CHAIRMAN-ELECT Katherine Morrow, CAM VICE CHAIRMAN Andrew Klahn, CAPS, CAM, HCCP, CALP SECRETARY/TREASURER Eddie Ivey, CAPS IMMEDIATE PAST CHAIRMAN Stephanie Liston, CAM, CAPS MANAGERS REPRESENTATIVE Holly Duren SUPPLIERS REPRESENTATIVE DJ Arbogast MAINTENANCE REPRESENTATIVE Emir Skopljak, EPA, CAMT, CPO MANAGEMENT DIRECTORS Melanie Brink, CAM Sundae Caudle, CAPS Tabitha Gill Lauren Hartstern, CAM Alicia Jones, CAPS, CAM, CALP Sully Lemmons, CAM, CPM Erick Rocha, NALP Nicole Samson, CPM Julie Stayton, CALP Laura Watkins SUPPLIER DIRECTORS Nathan Lybarger, Esq. Jennifer McCoy, Esq. Rusty McDonald Bridget Opfer Maria Williams, CAM MAINTENANCE DIRECTORS Brandon Etheridge Rusty Guilliams, CAMT, CPO IREM LIAISON Shelley James, CAM, CAPS, CPM LEGAL ADVISOR M. Wesley Hall, Esq. MDHA LIAISON Norman Deep PRESIDENT Ginny Johnson DIRECTOR OF COMMUNICATIONS & MARKETING Kendra Love DIRECTOR OF MEMBERSHIP & FINANCE Autumn Stiles COMMUNICATIONS & STATISTICS COORDINATOR Lauren High EDUCATION & MEETING COORDINATOR Anne Angel ACTIVE PAST CHAIRMEN Mary Bradley Stephanie Burns, CAPS, CAM, CALP Tracey Crowe, CAM Andy Gass, ARM Stacey Holt, CAM Shelley James, CAM, CAPS, CPM Andrew Klahn, CAPS, CAM, HCCP, CALP Tammy Lee, CAM Chari Lewis, CAM, CAPS, CPM Nancy Morris Linda Page, CPM, ARM Susan Sherfield, CPM Lisa Swick, CAPS Stacy L. Taylor, CAM Zac Ward, CPM

CONTENTS GREATER NASHVILLE APARTMENT ASSOCIATION NEWS & EVENTS

FEATURES

04 09 12 15 17 19 21 23 27 31

Education

Meet Our 2024 GNAA Education Sponsors

It’s the Law

Bill to Clarify Assistance Animal Documentation

On Trend

On Trend with Our Local Education Programs

From the President

Contribute to NAAPAC Today!

Management

Navigating the Shift: Leasing to a New Generation

Stats Snap

Nashville Continues to Show Growth in Multifamily Housing

Human Interest

RPM Committee

Diversity, Equity & Inclusion

Embracing Neurodiversity

Membership

Power in Connections

NextGen

Rising Stars Series: Taylor Crowley

ASSOCIATION NEWS

06 08 14 20 22 29 30 35

Social

St. Patrick’s Day Mixer

Education

Workplace Safety Class

March Managers Luncheon

Managing People

Education

Certified Apartment Leasing Professional Course

Education

Low Voltage Electrical Class

New Members

Welcome!

Education

Resident Resident & Marketing Class

Calendar

Stay up to date

ABOUT THE COVER 2024 Education Sponsors

@gnaatn

Cover photo by: John Albani, John Albani Photography

MARCH 2024

2024 BOARD OF DIRECTORS

EDUCATION

Meet Our 2024 GNAA Education Sponsors GNAA prides itself on having the gold standard of education for its members. The organization offers a plethora of educational courses throughout the year.

Those classes would not be possible without the generosity of our 2024 education sponsors.

Artisent Floors For more than 30 years, Artisent Floors has crafted its services, processes and equipment specifically for multifamily properties. They are dedicated to providing the most effective solution for the property and making the managers’ jobs easier. Their computer system is one-of-a-kind, and they store every unit they have ever measured, allowing them to quickly access the information of any property they have serviced over the years. Timely, efficient service is at the forefront of Artisent Floors, and they are proud to offer next-day service at each of their 17 locations.

Brookside Properties, Inc. Brookside Properties is a full-service real estate manager, investor, and advisor headquartered in Nashville. They are a company of more than 750 employees with a passion for caring for their residents, tenants, partners, and co-workers. They are a team of forward-thinking problem solvers, with a tradition of serving clients and partners that goes back to their founding more than 40 years ago. Brookside is a family of service-oriented professionals, with a track record of adding value to their tenants and residents, properties, and communities. Today, they are responsible for the management of more than 28,000 multifamily units and 3.4 million square feet of commercial shops, offices, and industrial buildings across the Southeast and Midwest United States.

Chadwell Supply Bravo Flooring Bravo Flooring was founded by a Silver Star Marine, making us a veteran owned business, who services Middle and East Tennessee with Nashville being our “home base”. As a company, we strive to win over our multi-family customers with strong communication and offering same/next-day services.

Our services are not limited to, but include the following: Carpet, Vinyl, LVP, Subfloor, and Baseboard work.

Chadwell Supply is the largest privately-owned maintenance, repair and operations (MRO) supply company in the United States. Exclusively focused on serving multifamily communities, their team partners with property owners, managers, and maintenance professionals, working hard every day to make their lives easier. Their success is a direct result of a passion for providing unforgettable service. Chadwell Supply is a knowledgeable, solutionoriented partner their customers know they can trust.

CORT CORT’S mission is to be an indispensable resource by providing the best possible experience. By offering CORT Furniture continued on p. 5

4

Greater Nashville Apartment Association

Education Sponsors, cont. from 4 as an Amenity®, you control your destiny with flexibility – rather than being burdened by the total cost of owning furniture. Together, they can flex up or down based on your needs, to easily adapt as your business needs change. Together the possibilities are endless.

Elmington Property Management Elmington is a commercial real estate investment, development, construction, affordable housing, senior living, and property management firm headquartered in Nashville.

Their 800 employees operate, acquire, develop, and construct properties throughout 13 states. Their philosophy is simple: People are the difference.

Freeman Webb Company Freeman Webb is a Nashvillebased property management firm with more than 18,000 units under management and a proud member of GNAA. They have consistently championed the importance of training and continuing education, recognizing this as fundamental pillars for personal and professional growth. They have dedicated substantial resources to their internal training programs, demonstrating their unwavering commitment to fostering a culture of continuous learning and improvement. Freeman Webb also actively supports team members by encouraging and supporting their pursuit of external training opportunities and professional designations, and they are honored to be an Education Sponsor again for GNAA.

Law Office of Hall and Associates, PLC LAW OFFICE

Education of our membership is one the pillars of GNAA and its mission. The Law Office

HALL & ASSOCIATES, PLC

of Hall and Associates is always proud to further that initiative through their sponsorship of the wide variety of educational opportunities GNAA offers.

Law Office of Jennifer McCoy Your friendly neighborhood evictions firm. The firm works diligently to ensure exceptional customer service to all their clients, as your satisfaction is their top priority.

Licensed in four states and the District of Columbia, they represent multi-family communities near and far.

Their services include same-day filing of detainers, and aggressively pursuing litigation remedies, ensuring your clients get paid…pronto! Their motto is “We’ll Evict ‘Em with a Quickness!” And they mean it!

The Liberty Group The Liberty Group was founded more than four decades ago as an executive search firm serving the Houston multifamily and commercial real estate (CRE) markets. The firm quickly earned a reputation as a national leader, placing real estate executives and personnel in 47 of the 50 states.

On a national level, some of the most innovative and successful multifamily industry businesses are now led by executives placed by The Liberty Group.

Lighthouse Management At Lighthouse, they strive to be more than ordinary…they are EXTRAORDINARY. Not only are their actions extraordinary, but so are their people and communities. They provide quality homes to their residents, create meaningful relationships within their communities, invest in their team’s development, and operate with integrity and responsibility. continued on p. 7

News & Events

5

Education Sponsors, cont. from 5

MAA MAA is an S&P 500 company and real estate investment trust (REIT) that develops, redevelops, and manages apartment communities primarily throughout the Southeast, Southwest, and Mid-Atlantic regions of the United States. At MAA, they are committed to delivering exceptional service and value for their residents, associates, shareholders and the local communities in which they operate and are guided by their “Brighter View” mission statement that emphasizes respect for each individual, open communication, embracing opportunities and doing the right thing at the right time for the right reason.

Rasa Floors Rasa Floors was founded on the simple premise to relieve key frustrations of property managers by providing quality products and extraordinary service. From online and mobile app account management and next-day/sameday installations to being open and fully staffed Monday through Friday, they pride themselves on understanding the needs of the multifamily housing industry like nobody else! From New England to the Southwest, they can now service two-thirds of the largest U.S. metropolitan markets with 21+ service centers across 18 states! They are fast, they are open, and they are dedicated.

R3 Contractors R3 Contractors is a full-service licensed general contractor specializing in renovation, restoration and roofing for residential, commercial and multi-family properties. Serving Middle Tennessee for almost 20 years, they are experienced in estimating and completing capital improvement, lender requirements, due diligence, operational projects, and emergency response. R3 is prepared to immediately begin emergency response 24/7 at your community. With one call, they will provide immediate assistance on water extractions, fire, smoke and water damage. They also provide service for any microbial mitigation situations.

Their team of restoration experts will have your community fully returned to its pre-loss condition while providing efficiency and quality service. R3 Contractors is committed to providing effective, long-lasting solutions through transparency and communication.

They value being a dependable partner who can be counted on when it matters most.

7

Tolleson, Inc. When Middle Tennessee needs AV designs, installations, and programming, they know exactly who to call. Tolleson Inc. provides trusted audio-visual solutions in the area. With their broad range of service offerings, they offer a little something for everyone.

It is with great pleasure that they can help local residences and businesses enjoy enhanced audio-visual experiences. Excellence is their guarantee!

Valet Living For people seeking excellence in a property management partner, Valet Living is the tried and tested resource that supports communities where people want to live and that improves property value. Their proven track record and pioneering edge allow them to set the standard for residential living. They continuously evolve their processes, redefine the language and set the benchmarks that are universally recognized and used across the multifamily housing industry.

Greater Nashville Apartment Association

IT’S THE LAW

Bill to Clarify Assistance Animal Documentation The Tennessee State Legislature convened for the second session of the 113th General Assembly on Tuesday, January 9, 2024. The Tennessee Apartment Association (TNAA) exists to serve and promote the Tennessee rental housing industry through advocacy, collaboration, and communication. As always, TNAA has identified bills of interest to monitor and promote during this legislative session.

Of particular interest is House Bill 2266 by Rep. Clark Boyd (R-Lebanon) and its companion bill Senate Bill 2030 by Sen. Shane Reeves (R-Murfreesboro), initiated

by TNAA. As introduced, the legislation specifies that documents provided through a website with the primary function of providing certificates, registrations, licenses, or similar documents for assistance animals in exchange for payment of a fee are not reliable documentation in seeking an exemption to a prohibition on animals in rental property.

In 2020, the U.S Department of Housing and Urban Development (HUD) issued Notice FHEO-2020-01 that explains certain obligations of housing providers under the Fair Housing Act (FHA) with respect to animals that individuals with disabilities may request as reasonable

accommodations. HUD provided this guidance to help housing providers distinguish between a person with a non-obvious disability who has a legitimate need for an assistance animal and a person without a disability who simply wants to have a pet or avoid the costs and limitations imposed by housing providers’ pet policies, such as pet fees or deposits.

There are two types of assistance animals: (1) service animals, and (2) other trained or untrained animals that do work, perform tasks, provide assistance, and/ or provide therapeutic emotional support for individuals with disabilities (referred to as a “support animal”).

Assistance animals are not pets. A housing provider may exclude or charge a fee or deposit for pets in its discretion and subject to local law but not for service animals or other assistance animals.

The Fair Housing Act (FHA) makes it unlawful for a housing provider to refuse to make a reasonable accommodation that a person with a disability may need in order to have equal opportunity to enjoy and use a dwelling. One common request housing providers receive is for a reasonable accommodation to providers’ pet or no-animal policies so that individuals with disabilities are permitted to use assistance animals in housing, including public and common use areas.

By providing greater clarity through this guidance, HUD

CATIE LANE BAILEY

Lobbyist/Government Relations Counsel Partner, Holland & Knight

seeks to provide housing providers with a tool they may use to reduce burdens they may face when they are uncertain about the type and amount of documentation they may need and may be permitted to request when continued on p. 25

News & Events

9

LEADERSHIP LYCEUM

GNAA’s Johnson Tapped for NAA Leadership Lyceum Greater Nashville Apartment Association President Ginny Johnson has been selected as one of 34 individuals nationally to participate in this year’s NAA Leadership Lyceum.

Participants will gain a diverse and well-rounded perspective from their 2024 classmates that helps create more inclusive working environments throughout the industry. In addition to earning eight CECs and participating on a local or national committee, participants get the chance to show off their new knowledge and skills at three concurrent sessions held during NAA’s Advocate, Apartmentalize and Assembly of Delegates.

“Being selected for the 2024 cohort of the NAA Leadership Lyceum is an honor and a privilege. I am thrilled for the opportunity to gain invaluable insights and skills that will undoubtedly elevate my leadership abilities,” Johnson said. “My goal is to harness this knowledge to further enhance GNAA, ensuring we continue to set industry standards and provide unparalleled service to our members and the community.”

and was then promoted to Education and Events Director in 2017.

She has been instrumental in growing the GNAA membership and was recognized with the Chairman’s Award in 2015 for growing the number of units represented by GNAA members to more than 100,000.

Johnson received her second Chairman’s Award in 2022 for her outstanding achievement in the area of member education.

She also developed GNAA’s annual Women’s Conference and pushed GNAA to be active in career fairs at local schools to educate young people about job opportunities in the multi-family housing industry.

To see the full slate of candidates, visit www.naahq.org/ leadership-lyceum.

Johnson has served as president of GNAA since April 2023 and has worked for the association for nine years, when she joined the association as the Membership Coordinator

News & Events

11

February General Membership Meeting Highlights

12

Greater Nashville Apartment Association

ON TREND

On Trend with Our Local Education Programs

by Lisa Gunderson, Bristol Development There is a plaque in my office my husband gave me when I graduated from the University of Tennessee. It simply says, “I am still learning.” He recognized that I would continue to pursue advanced educational opportunities throughout my life and wanted this gift to honor that sentiment.

GNAA offers a variety of education courses. These provide unique opportunities for each student, if you need to learn new skills or strengthen existing ones, as well as learn about new solutions or more cost-effective alternatives to ongoing operational challenges. Personally, I am looking forward to some of the maintenance offerings this year, as I find that the more information I have in these areas, the better I can make decisions regarding improvements and repairs.

Coursework can also be a launch pad for new opportunities. If you desire that next-level promotion, the best demonstration that you are prepared for it is seeking a corresponding designation. Alternatively, it can leverage your advantage in compensation conversations by demonstrating that you are an expert in your current role and thus deserve a top-tier increase.

Staying current is also a goal and objective we should all have. GNAA offers education in updates to HVAC best practices, changes to the legal landscape, LITHC, and collections, to name a few. These classes ensure that we operate with the most recent information, and as a result make the best decisions for our owners, investors, customers, and coworkers. What educational coursework will you take this year?

NAA Need to Know

The NAA Click & Lease Program will be updated on March 20, 2024 to include the following changes to your lease forms. The Release Notes, which are accessible when logged into your NAA Click & Lease Program, includes copies of these upcoming forms.

Should you have any questions about these changes, please contact NAA.

Updated Forms The following form has been updated for all states, including Canadian provinces Alberta, British Columbia, and Ontario.

Enclosed Garage Addendum: The numerical paragraph references have been replaced with their corresponding paragraph title. In addition, the Special Provisions paragraph has been increased to allow up to 1,000 characters.

News & Events

13

FROM THE PRESIDENT

Contribute to NAAPAC Today!

I write to you today with a sense of urgency and excitement about an opportunity that lies before us. As we gear up for the NAA Advocate event in Washington D.C. on March 12-13, I am reminded of the crucial role each of us plays in shaping the policies that impact our industry. It is imperative that we make our voices heard, and one of the most powerful ways we can do that is by supporting NAAPAC. NAAPAC, the bipartisan political action committee dedicated to advocating for our industry, is our vehicle to ensure our interests are represented on Capitol Hill. Your donation to NAAPAC is an investment in our collective future, one that will amplify our influence and secure our seat at the table during critical policy discussions.

Why is this so important, you may ask? The answer lies in the impact that legislative decisions can have on our jobs and the overall economic climate of the multi-family housing community. Bills passed have the potential to shape our industry for better or for worse.

By supporting NAAPAC, you become an integral part of a collective effort to safeguard our industry’s interests and ensure our continued growth and success.

As members of NAA, you have access to a wealth of resources and benefits that empower you to succeed in this ever-evolving industry. From advocacy

GINNY JOHNSON

GNAA President

and education to compliance solutions and savings programs, NAA is here to support you every step of the way. Your membership not only enhances your professional development but also strengthens our collective voice in the industry.

It’s imperative to note that NAA cannot use general fund money for federal elections, relying on individual contributions from members like you to actively participate in the political process. While businesses cannot make donations to NAAPAC, your personal contributions are the driving force needed to make our voices heard.

I’m proud to say that GNAA is currently more than halfway to our 2024 goal, but we need your help to reach the finish line. Your contribution to NAAPAC will enable us to meet our fair share goal before we head to Washington, D.C. for Advocate. GNAA has built an amazing reputation within the NAA community as a model association and we want to ensure that we continue to set the gold standard in everything we do. If everyone gives a little, we can meet our goal quickly.

So I urge you to join me in making a difference. Be a part of the change by contributing to NAAPAC today.

Together, let’s ensure that our industry’s voice is heard loud and clear in Washington, D.C. and beyond.

To donate, visit www.naahq.org/contribute-naapac.

Thank you for your continued support and dedication to our industry.

News & Events

15

February Managers Luncheon Highlights

16

Greater Nashville Apartment Association

MANAGEMENT

Navigating the Shift

Leasing to a New Generation As the rental market continues to evolve, property

Prioritizing Convenience

managers find themselves facing a new demographic

Convenience is a priority for Gen Z renters, who

with distinct preferences and expectations: Generation

value efficiency and ease of access in their living

Z. Gen Z represents a significant portion of today’s

arrangements. Property managers can cater to this

renters, bringing their unique characteristics and

preference by offering amenities and services that

needs to the forefront of the leasing landscape. From

align with their lifestyle. From package lockers and on-

a property manager’s point of view, understanding and

demand maintenance requests to smart home features

effectively leasing to Gen Z is not just about adapting

and communal workspaces, providing conveniences

to change but also seizing opportunities for growth and

that enhance daily life resonates with Gen Z’s desire

innovation.

for hassle-free living. Moreover, offering flexible leasing options, such as shorter lease terms and online rent

Embracing Technology Gen Z is the first generation to have grown up entirely in the digital age, making technology an integral part

payment portals, accommodates their transient and dynamic lifestyle.

of their daily lives. Property managers must leverage

Fostering Community

this digital proficiency by embracing technology-

Despite their digital prowess, Gen Z craves authentic

driven leasing processes. From virtual tours and

connections and meaningful interactions within their

online applications to digital lease signings, offering

living environments. Property managers play a pivotal

streamlined and tech-savvy solutions enhances the

role in fostering a sense of community by organizing

leasing experience for Gen Z renters. Additionally,

social events, facilitating networking opportunities,

utilizing social media platforms and digital marketing

and creating communal spaces that encourage

channels allows property managers to reach and

engagement. By cultivating a vibrant and inclusive

engage with this demographic effectively.

community culture, managers not only enhance tenant satisfaction but also differentiate their properties as desirable destinations for Gen Z renters seeking social connectivity.

Sustainability and Wellness HOLLY DUREN

Gen Z is known for its strong environmental

GNAA Managers Representative consciousness and emphasis on personal wellCommunity Manager, Ashton being. Property managers can appeal to these values Creek Farms by prioritizing sustainability initiatives and wellness continued on p. 25

News & Events

17

STATS SNAP

GNAA Statistics Show Nashville Continues to Show Growth in Multifamily Housing In the heart of Nashville’s vibrant streets, where the sounds of country tunes blend with the clang of construction, a symphony of growth and opportunity has been unfolding in the multifamily housing industry.

Against the backdrop of cranes dotting the downtown skyline, Nashville’s multifamily housing sector dances to its captivating rhythm, weaving a tale of resilience and prosperity.

In the fourth quarter of 2024, while cranes continued their graceful ballet across downtown, the latest data from the Greater Nashville Apartment Association (GNAA) revealed a 17.24% decrease in the number of multifamily housing units under construction compared to the same quarter of 2022. With 27,939 units in various stages of development, there’s a subtle shift in the city’s multifamily landscape – a testament to its adaptability and evolution.

But amidst this ebb and flow of construction activity, Nashville’s multifamily housing market remains a beacon of opportunity for renters and investors alike. Last year, the market welcomed 10,955 new apartments, offering a diverse array of living options to residents seeking the perfect blend of comfort and convenience.

Delving deeper into the data, it’s evident that Nashville’s multifamily housing renaissance is not confined to downtown alone. From the bustling energy of Green Hills-Midtown to the vibrant and hip charm of East Nashville, hot-market areas beckon with promise and potential. In the fourth quarter of 2023, more than

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31,000 speculative multifamily housing units dotted the local landscape.

As neighborhoods evolve and communities thrive, Nashville’s multifamily housing industry emerges as a dynamic force for positive change. In the vibrant tapestry of submarkets, each with its own unique identity and allure, opportunities abound for residents to find their perfect slice of Nashville living.

Yet beyond the numbers lies a deeper narrative of connection and community. With nearly 11,000 units completed through the fourth quarter of 2023, Nashville celebrated a milestone in its journey of growth and prosperity. From Antioch-Priest Lake to West Nashville, neighborhoods came alive with the introduction of new multifamily housing options, creating vibrant communities where residents forge lasting bonds and build the foundation for a brighter future.

And then there’s the melody of rent prices, a testament to Nashville’s enduring appeal as a destination of choice for renters. Rent prices in the area have been consistently ascending since 2018 when the average rent stood at $1,230, reaching $1,657 by the fourth quarter of 2023, marking a notable increase. With an average rent increase of 4.79% compared to the fourth quarter of 2022, the city’s multifamily housing market reflects a thriving ecosystem of supply and demand.

As the cranes continue their graceful dance against the Nashville skyline, one thing is clear: the city’s multifamily housing industry is a symphony of growth, opportunity, and endless possibilities.

19

HUMAN INTEREST

RPM Committee

Bridging Career Pathways and Charitable Endeavors in Residential Property Management

by Adrienne Shumaker As members of the GNAA, our shared commitment extends beyond industry advocacy and education to fostering a vibrant community that thrives on networking, camaraderie, and collective progress.

Within this dynamic framework lies the Residential Property Management (RPM) Careers Committee, a driving force dedicated to not only fulfilling association goals but also illuminating the diverse career opportunities within the multi-family housing industry to our surrounding communities.

At the heart of our mission lies a profound realization: Many individuals are unaware of the multitude of career paths available within our industry. It’s a common refrain at our outreach events to hear exclamations of surprise and curiosity: “I never knew this existed as a career!” Our committee stands poised to bridge this gap, reaching out to students and prospective professionals alike to illuminate and connect these pathways.

Collaboration is key to our success. Working hand-inhand with the NextGen Committee, we’ve engaged with local schools and participated in career fairs, introducing the next generation to the rich opportunities in retail property management. Beyond these efforts, our goals have led us to forge impactful partnerships with local charitable organizations whose visions align seamlessly with ours.

Take, for example, EntryWay of Nashville, a beacon of hope dedicated to aiding individuals and families

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transitioning out of homelessness. Recognizing the natural synergy between our industry and their mission, we’ve seen over twenty individuals find stable, full-time positions within the multi-family sector since October 2021. Our commitment to this partnership remains steadfast as we continue to build and nurture this vital relationship.

Similarly, the Omni Family Foundation has become a new partner in our endeavors. Focused on empowering youth transitioning from the foster system, their dedication to providing essential resources and career development aligns perfectly with our goals. Recently, we’ve had the privilege of exploring avenues where our committee, alongside the GNAA, can offer support and guidance to these deserving youths, marking the beginning of a promising collaboration.

While the RPM Committee may be a recent addition to the GNAA’s suite of offerings, its impact is swiftly becoming undeniable. Our ability to partner with these remarkable organizations, enriching the lives of individuals within our communities, serves as a compelling testament to the mutual benefits of promoting a career in residential property management.

In closing, the RPM Committee extends an open invitation to all who share our passion for shaping the future of the multi-family housing community. Join us in this journey of networking, fulfillment, and meaningful impact as we continue to build bridges and forge pathways towards a brighter tomorrow.

21

DIVERSITY, EQUITY & INCLUSION

Embracing Neurodiversity Insights from ADHD and Beyond in the Multifamily Industry

In the multifaceted world of the multifamily industry on both the owner/management and supplier sides, embracing diversity and inclusion is crucial. While much attention has been paid to traditional forms of diversity, the potential of neurodiversity, particularly the inclusion of individuals with different forms of neurodivergence, such as ADHD, autism, dyslexia, and others, is increasingly recognized as a source of strength and innovation. Speaking from personal experience as someone with ADHD and extending the perspective to include other forms of neurodivergence, it’s clear that neurodiverse individuals bring invaluable benefits to the multifamily industry.

ADHD: The Creative Catalyst My journey with ADHD in the multifamily industry has underscored the unique advantages of hyperfocus and creativity. ADHD can foster an ability to concentrate intensely on compelling tasks, driving forward innovative projects and problem-solving with unmatched dedication. This trait has enabled me to tackle complex challenges with creative solutions that stand out for their originality and effectiveness.

CHRISTINA ROBINSON RACE

Regional Vice President, ePremium Insurance Agency, LLC

Autism: Precision and Systematic Thinking Individuals with autism often excel in systematic thinking and attention to detail, qualities that are highly beneficial in property management and financial analysis within the multifamily industry. Their ability to process information and spot patterns can improve operational efficiency, ensuring that properties are managed precisely and that financial performance is optimized.

Dyslexia: Problem-Solving and Big-Picture Thinking Dyslexia, characterized by difficulties with reading and writing but also associated with exceptional problemsolving skills and the ability to think in terms of the “big picture,” can be a significant asset. In sales and leasing, for instance, the ability to see beyond conventional methods to connect with clients and understand their needs can lead to more effective and personalized strategies, enhancing customer satisfaction and loyalty.

Enhanced Reliability and Specialized Skills Across various types of neurodivergence, individuals often display remarkable reliability and dedication in roles that align with their interests and abilities. My experience in the industry, bolstered by my ADHD, has shown me the value of matching neurodiverse individuals with roles that capitalize on their strengths, from detailed-oriented tasks in compliance and finance continued on p. 33

News & Events

23

Advance your career!

Certified Apartment Portfolio Supervisor

Member Investment:

GNAA Headquarters | Facilitated by: Alex Jackiw

GNAA Policy: Payment must be made by course date.

Absolutely no refunds will be issued. If for any reason you cannot attend the course, you or your company may send someone in your place.

March 19th - 22nd | 9:00 am - 4:00 pm $1,800/person

WE RECOMMEND THIS COURSE for multi-site supervisors with 24 months of multi-site supervision experience.

This brand-new CAPS course will help you rise to the next level in property management. It will prepare you to be rning potential.

YOU’LL LEARN ABOUT: •

• Understanding the management agreement and creating an owner’s report

• Property development feasibility analysis • Investment strategies, including renovation,

•

• Key content for the owner/company due diligence report

• Overseeing the budget process across a portfolio

• Talent development and management throughout the employee cycle

• Measuring portfolio performance and property valuation

•

• Investigating and troubleshooting an under-performing property

• Contemporary issues, including occupancy, emotional support animals, hoarding, criminal background checks, RUBS, cybersecurity, and music licensing

• Property acquisition and due diligence • Market analysis and property inspections

Education Sponsors!

Artisent Floors Bravo Flooring Brookside Properties Chadwell Supply CORT Elmington Property Management Freeman Webb Company

• Achieving ethical excellence

• Stakeholder relations with residents, communities, and municipalities

Thank You 2024 GNAA

or purchase

Law Office of Hall & Associates, PLC Law Office of Jennifer McCoy Lighthouse Property Management MAA R3 Contractors, LLC Rasa Floors The Liberty Group Tolleson, Inc. Valet Living

SPACE IS LIMITED! SIGN UP TODAY.

Register at www.gnaa.org/events

It’s the Law, cont. from p. 9

Management, cont. from p. 17

an individual seeks to keep a support animal in

amenities within their properties. Implementing

housing.

energy-efficient features, recycling programs,

Some websites sell certificates, registrations, and licensing documents for assistance animals to anyone who answers certain questions or participates in a short interview and pays a fee. Under the Fair Housing Act, a housing provider may request reliable documentation when an individual requesting a reasonable accommodation has a disability and disability-related need for an accommodation that is not obvious or otherwise known. In HUD’s experience, such documentation from the internet is not, by itself, sufficient to reliably establish that an individual has a non-observable disability or disability-related need for an assistance animal.

and green spaces demonstrates a commitment to environmental stewardship, resonating with environmentally conscious Gen Z renters. Additionally, offering amenities such as fitness centers, yoga studios, and outdoor recreational areas promotes physical and mental well-being, aligning with their holistic approach to health.

Authentic Communication Gen Z values authenticity and transparency in their interactions with brands and businesses. Property managers should adopt a genuine and approachable communication style, addressing concerns openly and proactively engaging with residents. Utilizing

By contrast, many legitimate, licensed health care

platforms such as social media, email newsletters,

professionals deliver services remotely, including over

and resident portals allows managers to maintain

the internet. One reliable form of documentation is

transparent communication channels and solicit

a note from a person’s health care professional that

feedback effectively. By building trust and rapport

confirms a person’s disability and/or need for an

through authentic communication, property managers

animal when the provider has personal knowledge of

can forge lasting connections with Gen Z renters and

the individual.

cultivate a loyal resident base.

House Bill 2266/Senate Bill 2030 mirrors HUD

Leasing to Generation Z presents both challenges

guidance and seeks to specify in state law that

and opportunities for us property managers. By

documents provided through a website with the

embracing technology, prioritizing convenience,

primary function of providing certificates, registrations,

fostering community, promoting sustainability and

licenses, or similar documents for assistance

wellness, and communicating authentically, we

animals in exchange for payment of a fee are not

can successfully attract and retain Gen Z renters.

reliable documentation in seeking an exemption to a

Adapting to the preferences and expectations of this

prohibition on animals in rental property. If passed,

demographic not only ensures the continued relevance

this act takes effect July 1, 2024. TNAA will continue

and competitiveness of rental properties but also

to advocate for its passage and will update the

fosters a dynamic and thriving living environment for

membership as additional information is available.

all residents.

The information provided herein does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available in this article are for general informational purposes only.

News & Events

25

February Maintenance Luncheon Highlights

26

Greater Nashville Apartment Association

MEMBERSHIP

GNAA Unveils 2024 Theme

“Power in Connections”

Encouraging Collaboration, Innovation, and Lifelong Relationships in the Multi-Family Housing Industry It’s been said that “networking is not just about connecting people. It’s about connecting people with people, people with ideas, and people with opportunities,” and that’s exactly what the Greater Nashville Apartment Association members do.

Keeping that in mind, the Membership and Directory Committee has selected “Power in Connections” as this year’s theme. The theme embodies more than just a slogan. It’s an inclusive mantra for industry professionals to come together, collaborate, and thrive in an environment where genuine relationships are valued. It’s about finding support among peers who truly understand the challenges and triumphs of the multi-family housing industry’s day-to-day operations as well as finding trusted folks to help when needs arise.

With more than 165,000 units managed by a diverse array of companies and 400-plus supplier-member businesses, GNAA’s network is vast and vibrant. As an affiliate of both the National Apartment Association and the Tennessee Apartment Association, we leverage these connections to amplify our collective voice and advocate for policies that benefit our members.

But the power in connections extends far beyond advocacy – it’s woven into the fabric of everything we do

NANCY MORRIS

GNAA Past Chairman Co-Chair, Membership and Directory Committee

News & Events

at GNAA. From dedicated luncheons tailored to community managers, maintenance teams, and supplier partners to a top-notch education program designed to foster continuous learning and growth, we provide a platform where all members can connect, collaborate, and become lifelong friends.

Our premier events, including our highly attended Trade Show, Gala, Apartment Tour, and Golf Tournament, serve as focal points for connection and collaboration. These gatherings bring together industry leaders, suppliers, and professionals from across the region, sparking new ideas, forging partnerships, and driving further connections that continue from the event to doing business with a member.

Another important benefit of being a part of GNAA is the vast network of suppliers. As we run apartment communities and management companies, needs happen daily. We always want to support our members and do business with them. Making those connections not only helps us when the need arises but it also helps our member businesses, making it a win-win for all involved in GNAA. Join us in celebrating the Power in Connections. Don’t just be a member, be an active member and participant in our organization, join a committee, attend our monthly functions, sponsor an event, and make GNAA part of your everyday culture. Whether you’re a seasoned professional or a newcomer eager to grow your career, there’s a place for you in GNAA. I’ll leave you with this in closing: Remember, do business with a member. Be active. Get involved. Join a committee.

Get connected. That’s how you make the most of your GNAA membership.

27

Membership Connection Highlights

28

Greater Nashville Apartment Association

NEW MEMBERS APARTMENT COMMUNITIES

ALTA City Side Tara McBride 1301 Lebanon Pk. Nashville, TN 37210 615-914-1720 live@altacityside.com 368 apartment homes Wood Residential Services

Harts Branch Allison Duke 100 Gaunt Dr. Smyrna, TN 37167 615-625-2691 hartsbranch@rpmliving.com 167 apartment homes RPM Madison Crest 1562 Crestview Dr. Nashville, TN 37115 615-540-4433 manager@visitmadisoncrest.com 78 apartment homes S&S Property Management Co., Inc. Riverwalk 803 803 N. 2nd St. Clarksville, TN 37040 931-494-8221 riverwalk803@rpmliving.com www.iverwalk803apps.com 134 apartment homes RPM The Scottie Jessica Durham 800 16th Ave. N. Nashville, TN 37203 615-703-7791 cdscottie@liverangewater.com 320 apartment homes Rangewater Real Estate

Station by ALTA Tara McBride 900 E. Trinity Ln. Nashville, TN 37207 615-451-8624 live@thestationbyalta.com 302 apartment homes Wood Residential Services

SUPPLIERS

1-Tom-Plumber Nashville Larry Maddin 311 Quecreek Cir. Smyrna, TN 37167 615-796-4922 nashville@1tomplumber.com Plumbing Contractors

Aaxon Laundry Systems Derek Williams 6100 N. Powerline Rd. Ft. Lauderdale, FL 33309 195-477-2710 brittanyp@aaxon.com

Laundry Equipment Leasing/Sales

Aroma Impressions Timothy Jackson 6840 W. 70th St. Shreveport, LA 71129 318-934-1125 timothy@aromaimpressions.com Air Deodorizers

Bluelinx Marissa Bush 1950 Spectrum Cir. SE, Suite 300 Marietta, GA 30067 843-468-8598 marissa.bush@bluelinxco.com Building Materials

Camco Construction and Restoration Michael Turner 311 Quecreek Cir. Smyrna, TN 37167 615-294-8836 office@camcotn.com

Cookeville Pressure Wash, LLC Larry Motykowski 5454 Trent Ln. Cookeville, TN 38506 931-284-1146 info@cookevillepressurewash.com Pressure Washing

Cumberland Mechanical Services Kara Stevenson 6105 Centennial Blvd.

Nashville, TN 37209 615-478-1264 Cell 629-254-5121 cms@cumberlandmechanical.com www.cmhvacnashville.com Air Duct Cleaning; Dryer Vent Cleaning; HVAC Contractors

Omni Family Foundation Nathan Harmening 301 S. Perimeter Park Dr., Suite 100 Nashville, TN 37211 615-513-3950 nathan.harmening@ omnifamilyfoundation.org Education

Pacific Concrete Resurfacing Usiel Cienfuegos 475 Metroplex Dr., Suite 507 Nashville, TN 37211 615-905-6017 pacificconcreteresurfacing@gmail.com www.pacificconcreteresurfacing.com Decorative Concrete

Pella Windows & Doors Tennessee Sean Moule 277 Mallory Station Rd., Suite 107 Franklin, TN 37067 615-626-0195 smoule@pelladirect.com

Building Materials; Windows/Replacement continued on p. 33

Biohazard Waste Cleanup; Commercial/ Insurance Restoration & Reconstruction/ Repair; Floor Restoration; General Contractor (Remodeling/Repair); Leak Detection; Moisture Control; Water Extraction/Damage News & Events

29

Join Us for an engaging class with

RESIDENT

RETENTION &

JENNY HICKS

Sales Executive at Rent

marketing class

APRIL 17TH, 2024

9 a.m. - 12:30 p.m.

GNAA OFFICE

SPECIAL THANKS TO OUR 2024 EDUCATION SPONSORS Artisent Floors | Bravo Flooring Brookside Properties | Chadwell Supply CORT |Elmington Property Management Freeman Webb Company Law Office of Hall & Associates, plc Law Office of Jennifer McCoy Lighthouse Property Management | MAA R3 Contractors, LLC | Rasa Floors The Liberty Group | Tolleson, Inc. Valet Living

only

$139

REVOLUTIONIZE. RETAIN. ATTRACT NEW RESIDENTS. Step into the world of innovative resident retention and marketing strategies in the multi-family housing industry with our dynamic class. Explore cutting-edge techniques to foster longterm tenant relationships while mastering the art of attracting new residents. Join industry experts and fellow professionals in this immersive experience designed to elevate your skills and revolutionize your approach to multi-family housing management. Don’t miss this opportunity to stay ahead of the curve and unlock the secrets to sustainable success in the competitive housing market.

PER PERSON

Register today at gnaa.org/events

#MYGNAA

NEXTGEN

Rising Stars Series TAYLOR CROWLEY

Business Development Manager, BluSky Restoration

Years In the Industry 7 years

Volunteer Positions Currently & Previously Held in GNAA

What is your favorite thing to do on the weekends?

Spend time outside with my family!

Do you have any pets?

NextGen Committee, Communications Committee, News & Events Committee

Yes, a six-pound Teacup Shih Tzu named Cookie

What brought you to the apartment industry?

Banos, Ecuador

Building relationships with other apartment professionals is a key part of my role as a Nashville Business Development Manager in the Multifamily Vertical

Was this the career path something that was always on your radar?

Yes, absolutely!

Did you have any unrelated jobs growing up that unexpectedly prepared you for the apartment industry?

Yes, I was part of a three-man residential construction homesite cleaning crew every summer in high school.

This was a foundational job for learning how not to be afraid to “get your hands dirty”!

Why is property maintenance an attractive career path?

Lots of learning and growth opportunities for all roles surrounding the property maintenance career path.

Coolest place you’ve ever traveled?

Give us a fun fact about you.

I’m a huge Memphis Grizzlies fan!

What upcoming GNAA event are you excited to attend and why?

The Golf Tournament because it will be springtime in Nashville!

Do you have a motto you live by?

“Love your neighbor as yourself.”

If you could get a “do over” for something in your career, what would it be and why?

I would have taken a job with a large corporation right out of college instead of working for a small business.

Any advice you could give to the rising stars of GNAA? Get involved and show up!

Best professional advice you have ever been given?

Don’t be afraid to fail as that is where most growth happens.

News & Events

31

TNAA Reception Highlights

32

Greater Nashville Apartment Association

Diversity, cont. from p. 23

New Members, cont. from p. 29

to dynamic roles in client engagement and team leadership.

Salto Systems, Inc. Jeremy Woody 1780 Corporate Dr., Suite 400 Norcross, GA 30093 470-718-5457 j.woody@saltosystems.com

Diverse Communication Styles The multifamily industry thrives on effective communication, and neurodiversity brings a spectrum of communication styles that can enrich interactions within teams and with clients. Whether it’s the directness often associated with autism, the energetic engagement characteristic of ADHD, or the innovative expression found in dyslexia, these varied styles contribute to more dynamic and inclusive communication practices.

A Catalyst for Innovation and Inclusion Including neurodiverse individuals in the multifamily industry is not merely a matter of diversity quotas; it’s a strategic advantage. From my personal perspective with ADHD to the broader spectrum of neurodivergence, it’s evident that embracing these differences not only enhances problem-solving, creativity, and efficiency but also fosters a more inclusive and vibrant workplace culture. With its inherent complexities and need for innovation, the multifamily industry is ideal for leveraging the full spectrum of neurodiverse talents, driving growth and competitive advantage.

Conclusion The multifamily industry stands at the forefront of a transformative approach to diversity and inclusion, where the potential of neurodiverse individuals is increasingly recognized and valued. Drawing from my experience with ADHD and considering the broader implications of embracing all forms of neurodivergence, it’s clear that this approach can lead to unparalleled innovation, efficiency, and community engagement. By harnessing the unique strengths and perspectives of neurodiverse individuals, the industry can meet its operational and strategic goals and contribute to a more inclusive community.

News & Events

Gate/Access Control Systems; Key Control Systems; Security Consultants/Systems; Smart Technology

T.A.C.T. of Middle Tennessee Corey Henderson 1262 Inverness Pass Lebanon, TN 37087 615-359-6860 info@tactmt.com

Air Duct Cleaning; Asbestos Abatement/Testing; Bed Bug Removal; Biohazard Waste Cleanup; Cleaning Services; General Contractor (Remodeling/Repair); Indoor Pet Solutions; Janitorial Services; Market Ready Services; Mold Abatement; Odor Removal; Paint Contractors; Pest Control Services; Pet Waste Management; Waste/Trash Removal Services; Water Extraction/Damage

TNT Group Angela Ross 444 Metroplex Dr., Suite B264 Nashville, TN 37211 615-609-0992 hajarsindi@tntgrouptn.com

Air Duct Cleaning; Carpet Cleaning & Repair Services; Cleaning Services; Dryer Vent Cleaning; Drywall Repair; Floor Restoration; Janitorial Services; Landscape Installation/Design; Paint Contractors; Pressure Washing; Tile Floor Cleaning/Stripping

T Roys Carpet Cleaning Service, LLC Jennifer Armstrong 4616 Woodrow Wilson Rd. Springfield, TN 37172 615-762-0228 troyscarpetcleaning@yahoo.com Carpet Cleaning & Repair Services

VPC Multifamily Contractors Ashtyn Barker 919 Conference Dr., Suite 4-284 Goodlettsville, TN 37072 615-920-9407 abarker@volprop.net

Commercial/Insurance Restoration & Reconstruction Repair; General Contractor (Remodeling/Repair); Paint Contractors; Roofing Contractors; Stairs/Replacement Treads

33

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GymsForDogs.com

sales@GymsForDogs.com

800-931-1562

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Greater Nashville Apartment Association

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Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

1

2

8

9

15

16

22

23

Trade Show Committee

MARCH

9-10am

3

4

Legislative Committee 11:30am - 12:30pm

5

Programs Committee 9:30-10:30am

9-10am

12-1:30pm

10

11 NAA Advocate

12 NAA Advocate

Hands-On Low Voltage Electrical Course 9am - 4pm

Directory/Membership Committee

Apartment Tour/Golf Committee

7

9-10am

Managers Luncheon

Daylight Saving Time Begins

St. Patrick’s Day Mixer The Lost Paddy 5:30-8pm

13

14

Maintenance Committee 10:30-11:30am

HVAC Certification Course 8:30am - 5pm

Maintenance Luncheon 12-1:30pm

9:30-10:30am

St. Patrick’s Day

17

18

CAPS Course

19

9am - 4pm

CAPS Course

20

21

CAPS Course 9am - 4pm

9am - 4pm

CAPS Course 9am - 4pm

Statistics Committee 9-10am

24

25

26

NextGen Committee 9-10am

Easter

31 News & Events

6

News & Events Committee

Commuications Committee

Workplace Safety Class 9am - 12:30pm

27

28

Board of Directors

29

30

9-10am

10-11am

35

Par-tee s e d a c e d e h t of

2024 GOLF TOURNAMENT

8 AM am START start

Title Sponsor May 16th BRAVO FLOORING

golf Course Pine Creek Golf #MYGNA A