March 2023 | News & Events

CHAIRMAN Stephanie Liston, CAM, CAPS CHAIRMAN-ELECT Jenn Mulholland, CAM VICE CHAIRMAN Katherine Morrow, CAM SECRETARY/TREASURER Andrew Klahn, CAPS, CAM, HCCP, CALP IMMEDIATE PAST CHAIRMAN Tracey Crowe, CAM MANAGERS REPRESENTATIVE Tabitha Knox Gill SUPPLIERS REPRESENTATIVE Maria Williams MAINTENANCE REPRESENTATIVE Brandon Etheridge MANAGEMENT DIRECTORS Anne Adams, CAM, CALP Melanie Brink Sundae Caudle, CPM Lauren Hartstern Eddie Ivey, CAPS Alicia Jones, CAPS, CAM, CALP Sully Lemmons, CAM, CPM Erick Rocha, NALP Nicole Samson, CPM Julie Stayton SUPPLIER DIRECTORS Nathan Lybarger, Esq. Jennifer McCoy, Esq. Rusty McDonald Lacey Smithson, CALP Alberto Suastegui, CALP, CAM MAINTENANCE DIRECTORS Jeremy Byrd, CAMT, CPO Rusty Guilliams, CAMT, CPO IREM LIAISON Richard Wright, CPM LEGAL ADVISOR M. Wesley Hall, Esq. MDHA LIAISON Norman Deep PRESIDENT Ginny Johnson COMMUNICATIONS MANAGER Katelyn Cheatham MEMBERSHIP MANAGER/FINANCE Autumn Stiles STATISTICS MANAGER Alexis Westergan ACTIVE PAST CHAIRMEN Mary Bradley Stephanie Burns, CAPS, CAM, CALP Brad Cather, CPM, HCCP, SHCM, COS Tracey Crowe Andy Gass, ARM Shelley James, CAM, CAPS, CPM Stacey Holt, CAM Andrew Klahn, CAPS, CAM, HCCP, CALP Tammy Lee, CAM Chari Lewis, CAM, CAPS, CPM Stacy L. Molen, CAM Nancy Morris Linda Page, CPM, ARM Susan Sherfield, CPM Lisa Swick, CAPS Zac Ward, CPM

CONTENTS GREATER NASHVILLE APARTMENT ASSOCIATION NEWS & EVENTS

FEATURES

05 07 09 11 17 19 21 23

It’s the Law

It’s Always a Good Time to Get Educated

Suppliers

Suppliers Supporting Education

Managers

Education Is Your Greatest Resource

Education

Meet Our 2023 Education Sponsors!

Human Interest

27 Years of Multi-Family Experience

On Trend

Education

Diversity, Equity & Inclusion

Interview with Regina Jones Cruz

NextGen

Rising Stars Series: Rachel Wheeler Stewart

ASSOCIATION NEWS

04 06 10 16 18 20 25 29

Mix & Mingle St. Patty’s Mixer

Education

Low Voltage Electrical

Managers Luncheon

Operating GNAA

MARCH 2023

2023 BOARD OF DIRECTORS

Education

Certified Apartment Leasing Professional

Education

HVAC A to Z

Education

HVAC Certification Course

New Members

Welcome!

Calendar

Stay up to date

ABOUT THE COVER 2023 Education Sponsors

Cover photo by: John Albani, John Albani Photography

@gnaatn

IT’S THE LAW

It’s Always a Good Time to Get Educated In 2022, Nashville’s Metro Council approved a Right to Counsel program for our local Legal Aid Society and Conexion Americas. This program allocated $2.6 million, funded through the American Rescue Plan, to legal representation for tenants facing eviction. That program took the last half of 2022 to get organized, but in 2023 we’re seeing the effects of this funding increase.

The Legal Aid Society has added attorneys and support staff who are more available than ever to assist tenants who are facing eviction. In the past, Legal Aid Society has had two dedicated housing attorneys. That number has now increased to five and continues to grow. Those attorneys and their staff are in the hallways of the courthouse almost every day ready to provide free legal advice to tenants who show up to court.

This access to legal advice and representation is not a bad thing. When we have filed a detainer warrant demanding that someone vacate our property, we do it because we have a valid, legal reason to pursue that eviction and we’re prepared to pursue that right to possession. However, there are means by which a resident can strategically impede or defeat the eviction process, which is what their counsel is well-equipped to do.

What does this all mean for a landlord pursuing eviction in court? It means that there has never been a better time to remain educated on the eviction process, on your legal obligations as a landlord, and on the status of your ongoing eviction cases. In the past, these rules and regulations almost all came out of the same section of Tennessee

NATHAN LYBARGER

Hall & Associates

statute. However, as our local and federal governments continue to insert themselves into the landlord/tenant relationship, these regulations with which we must be familiar continue to pop up in new areas of the law. This is not an appropriate place to recite these voluminous and evergrowing duties and requirements, but it is a place to remind our membership of the importance of remaining up to date on those changes and why political advocacy is so important.

Coming up at the end of this month is NAA’s annual Advocate Conference in Washington, D.C. Members from across the country travel to the Capitol to meet face-to-face with their members of Congress to share their stories and encourage legislation to further our industry’s ongoing goals. We have several industry leaders from across the state attending the conference to represent Tennessee. The Tennessee Apartment Association and GNAA each have similar ongoing advocacy efforts at the state and local levels. Anyone who is interested in becoming more involved in those efforts, or learning more about these legislative processes, is welcome to attend meetings of the TNAA Government Affairs Committee or the GNAA Legislative Committee.

Later in the year, GNAA’s annual Legal Conference is scheduled for August 10. It’s a full day of seminars, panels, and discussion meant to educate our membership on changes in the law, experiences in and out of the courtroom that we can all learn from, and a reminder of our legal remedies and obligations as landlords. There’s plenty of time for questions and answers at the sessions too, and we encourage attendees to send those questions in to the GNAA staff in advance. It’s never too early to send in your questions!

It’s always a good time to get (and stay) educated. All these events and meetings can be easily found on GNAA’s website – we hope to see you out there!

News & Events

5

SUPPLIERS

Suppliers Supporting Education

by Loyd Owen, CAS, Senior Divison Manager, Bug Solutions

It is a pleasure being a supporter of the Education Opportunities the GNAA has to offer. I have seen it not only improve the knowledge of the industry from leasing assistants, maintenance techs and managers but also suppliers. I have always encouraged members to take the opportunity to attend the education classes. By doing so I have seen groundskeepers, leasing professionals and mangers place themselves in higher levels in the industry.

so you will gain some of the knowledge it takes to manage a community. It allows you to see the everyday functions of what the manger’s responsibility is like. It will also let you see the importance the educational courses you sponsor brings to this industry.

By being a sponsor gives you, as a supplier, a way to build your brand as well. It allows you to be in front of the leaders of the industry and the future leaders in the industry and the opportunity to surround yourself with decision makers and future

So as a supplier, I encourage all suppliers and members to sponsor these educational courses.

I have always and always will encourage new maintenance techs, leasing professionals and new mangers to continue to learn and attend these courses. It has helped me build so many lasting relationships in this industry. I have had the opportunity to see so many in this industry whom I personally supported and encouraged to grow and

clients in this industry.

become leaders in the apartment industry.

I also encourage suppliers to take their CAS (Certified Apartment Supplier) course. By doing

LOYD OWEN, CAS

Bug Solutions

News & Events

7

MANAGERS

Education Is Your Greatest Resource

by Annie Orso, Lincoln Property Company “I’ve been doing this for so long, I know everything there is to know.” “I’m the manager, leave the learning to the leasing people.” “I don’t need help; I work for corporate; I know everything there is to know about this industry.”

Survey says: Incorrect. Welcome to the world of property management – where you know nothing and a lot (not everything) all at the same time.

Every single day as I come into the office I’m greeted with something new and challenging. Am I able to handle it? Of course! Can I do it with full knowledge?

Not always. Do I always have all the training? Nope, absolutely not. But do I have the resources at my disposal to aid me in doing my job? One hundred percent, yes.

I have been at this for going on ten years and I can honestly tell you that I still don’t believe I have even begun to scratch the surface of knowledge. Daily, our company’s standard operating procedures change.

Daily, our laws change. Daily, our residents’ opinions of us, and their needs, change. And, daily, our staff’s needs change.

The most important part of our daily lives is knowing where to go and whom to turn to in case you don’t have a clue what to do. This is why training and development of yourself and your staff is so important. We all need to know that we have the resources and tools we need to do our jobs daily. In turn, having a properly trained staff working alongside you will not only make your daily work

life easier, but will also have a positive impact on your clients’ needs as well. Without everyone understanding the importance of being properly trained – from your CEO down to your groundskeeper – the asset can fail or struggle to maintain its prestige and stand out among your competitors. Yes, we’re all doing the same thing, but we want to stand out. We want to be the best of the best – regardless if we have to offer the same amenities or finishes. Being properly trained can make a difference – as you appear to be more dependable, reliable, and knowledgeable to those around you as well as your residents.

There are several ways to be properly trained in your position – whether that be leasing, management, maintenance, corporate management, etc. From training classes offered through GNAA, to online and in-person courses offered at your management company, to vendors who offer training (HD Supply, Lowes, Ferguson, just to name a few) – there are plenty of opportunities around you. Additionally, align yourself with the people who are in charge of training and development. For us, it’s our Regional Learning and Talent Development Director followed quickly by a staff of Certified Training Associates (I am one myself) handpicked by their superiors to support new and tenured associated with daily execution of tasks.

“Okay, great. Find my resources – that way it makes my job easier. But what’s in it for me?” A WHOLE LOT. I never – not in a MILLION years – dreamed that Property continued on p. 26

News & Events

9

EDUCATION

Meet Our 2023 Education Sponsors!

Artisent Floors For 30 years, Artisent Floors has crafted our services, processes and equipment specifically for multifamily properties.

We are dedicated to providing the most effective solution for the property and making the managers’ jobs easier. Everything we do and how we do it is designed to make multifamily properties operate more efficiently and therefore become more profitable.

Our computer system is the only one of its kind. Every unit we’ve ever measured is logged and never deleted.

That means you can call us and we can pull your property’s information up quickly without having to come out, measure and then schedule a future service.

This keeps property managers’ time commitment down and increases job efficiency.

Brookside Properties, Inc. We are a full service commercial real estate company headquartered in Nashville, TN. We are a family of over 500 professionals with a passion for caring for our residents, tenants, partners, and co-workers. We are a team of forward thinking problem solvers, with a history of serving our clients and partners that goes back to our incorporation nearly 50 years ago. Today, our firm is responsible for the management and oversight of over 15,000 multifamily units and 3.9M square feet of commercial shops, offices, and industrial buildings across the Eastern United States – an investment real estate portfolio valued at over $2 billion.

Chadwell Supply We are a family-owned business and we are proud of that fact. To us, being a family goes so far beyond ownership or the name on the trucks – it is about treating our customers like family too. We put people first and treat them the way we want to be treated ourselves. It sounds simple, but it makes a huge difference. Our passion for News & Events

the multifamily industry and for our customers is also expressed every day in local customer appreciation events, support for our local Apartment Associations, training opportunities through Chadwell University, and in just a simple helping hand from a rep or delivery driver in the field. We love going the extra mile in the communities we serve.

Elmington Property Management Elmington is a commercial real estate investment, development, construction, affordable housing, senior living, and property management firm headquartered in Nashville. Our 800 employees operate, acquire, develop, and construct properties throughout 13 states. Our philosophy is simple: People are the difference.

Floors First Nashville We specialize in multifamily and investment property floor covering needs. From luxury communities to investment and quick turn needs, we have the experience to serve you. We value doing what is right and treating each other fairly. Better Is Possible.

Freeman Webb Company Lead with INTEGRITY We define integrity as doing the right thing always. We build trust through responsible actions and honest relationships.

The high bar of integrity and honesty set by Bill Freeman and Jimmy Webb, and their philosophy of treating everyone with courtesy and respect, continues to resonate in the company today and has positioned Freeman Webb as one of the area’s most successful full-service real estate companies. Offering professional, personalized property management services throughout the Southeast in Tennessee, Missouri, and Alabama with residential apartments in Nashville, Murfreesboro, continued on p. 12

11

Education Sponsors, cont. from p. 11 Chattanooga, Knoxville, Clarksville, Columbia, Franklin, Hendersonville, Hermitage, Hixson, Jackson, Madison, as well as apartments in Madison, AL; St. Louis, MO; Huntsville, AL; Hopkinsville, KY; and Bowling Green, KY.

The Hill Firm, PLLC Rob Hill is licensed to practice law in Tennessee, Georgia and Kentucky. Over the last decade, he has transitioned from a more generalized practice to focus on small business, real estate, and collections matters. Rob earned a Juris Doctorate (JD) from the University of Kentucky College of Law, a Masters in Business Administration (MBA) from the Owen Graduate School of Management at Vanderbilt University, and a bachelors degree in Finance and Psychology from Transylvania University.

Jarrett Fire We have been servicing the Middle Tennessee area with a wide variety of services for over 17 years. Over those years we have developed a superior reputation through high-quality work, integrity, and hard work. We have a staff full of highly trained professionals whose #1 goal is customer satisfaction. We would love the opportunity to be your one stop shop for all your site work, fire protection, paving, and concrete needs!

The Law Office of Hall & Associates Education of our membership is one the pillars of GNAA and its mission. We are always proud to further that initiative through our sponsorship of the wide variety of educational opportunities GNAA offers.

The Law Office of Jennifer McCoy The Law Office of Jennifer McCoy is a multi-state, full-service property management law firm representing landlords and property managers in all matters pertaining to landlord/tenant law. With over a decade of experience, we have the tools and know-

how to effectively represent our clients through the eviction process, from same-day filing of detainers, to post-judgment set-outs, and everything in between.

The Law Office of Jennifer McCoy is licensed to practice law in Tennessee, Kentucky, Indiana, Alabama, and Washington, D.C.

The Liberty Group Serving the Multifamily Industry Since 1977 The Liberty Group was founded over four decades ago as an executive search firm serving the Houston multifamily and commercial real estate (CRE) markets. The firm quickly earned a reputation as a national leader, placing real estate executives and personnel in 47 of the 50 states. On a national level, some of the most innovative and successful multifamily industry businesses are now led by executives placed by The Liberty Group.

Lighthouse Property Management At Lighthouse, we strive to be more than ordinary…we are EXTRAORDINARY. Not only are our actions extraordinary, but so are our people and communities. We provide quality homes to our residents, create meaningful relationships within our communities, invest in our team’s development, and operate with integrity and responsibility. Lighthouse Property Management is the most agile real estate operator of highquality residential housing in the nation. We employ highly sophisticated, institutional-quality operating technology and a manage-by-fact approach to real estate operations.

MAA MAA is a real estate investment trust (REIT) that focuses on the acquisition, selective development, redevelopment and management of multifamily homes throughout the Southeast, Southwest, and Mid-Atlantic regions of the United States. Our mission at MAA is to deliver superior service and value for residents, employees, continued on p. 13

12

Greater Nashville Apartment Association

Education Sponsors, cont. from p. 12 and shareholders. We refer to this as creating “A Brighter View” and we are doing it every day. As an employer, we strive to recruit, develop and retain a talented and diverse workforce that mirrors the diversity of our residents and the communities where we do business. Understanding the unique perspectives of our associates, residents and shareholders is essential to our program and ultimately to our success as a company. We are committed to cultivating conversations and continuously examining all the ways we do business so we can best deliver on our Mission to provide superior service and value to those whose lives we touch.

Signal 88 Security The vision of Signal 88 Security, since its founding in 2003, is to provide a full suite of world-class and industry-leading security services for residential, commercial, retail and institutional customers because, quite simply, safety is a basic human right and need.

The promise of Signal 88 Security is to provide customized security services so individuals, businesses, neighborhoods and communities can pursue their passions in life openly, freely and joyfully. Without the freedom of feeling secure, our passions cannot be fully enjoyed.

Tolleson Inc. Creating Safer & Smarter Spaces, One Client at a Time Tolleson Inc. is a one-stop shop for all your commercial audio visual needs. From design and engineering to installations and programming, we’ve got you covered with our comprehensive solutions. Throughout our years in business, we have proudly served schools, religious organizations, corporate companies, and more. Our dedicated and well-trained audio visual experts ensure you are in good hands when you enlist our services.

Our expertise not only includes audio visual installation services but also access control services and managed IT services. With our advanced familiarity of the different audio visual systems, you can expect a smooth News & Events

installation and functional equipment. A customized instruction manual for your equipment is provided when the job’s all done. While our installations are built to last, Tolleson Inc. will make sure backup directions are also accessible in case instructions are needed for future use.

Valet Living Setting the Standard for Residential Living As Valet Waste, we pioneered and perfected the doorstep collection amenity. But now as Valet Living, we’re also setting the standard in premium home-related amenity services, turn services, maintenance support, and pet solutions.

If you’re looking to impress your residents and enhance your property’s value, join the nation’s leading provider in setting a new standard for residential living – Valet Living – that supports communities where people want to live and that improves property value. Our proven track record and pioneering edge allow us to set the standard for residential living. We continuously evolve our processes, re-define the language and set the benchmarks that are universally recognized and used across the multifamily housing industry.

Special thanks to our 2023 Education Sponsors!

A RT IS E N T FL O O RS B RO O K S IDE P RO P E RT IES C H A DW E L L S UP P L Y E L M IN GT O N P RO P E RT Y M A N A G E M E N T FL O O RS FIRS T N A S H V IL L E FRE E M A N W E B B CO M P A NY T H E H IL L FIRM , P L L C J A RRE T T FIRE T H E L A W O FFIC E O F H A L L & A S SO C I AT E S T H E L A W O FFIC E O F J E N N IFE R M C C O Y T H E L IB E RT Y GRO UP L IGH T H O US E P RO P E RT Y M A N A G E M E N T MAA S IGN A L 8 8 S E C URIT Y T O L L E S O N IN C. V A L E T L IV IN G 13

February Event Highlights LEAD CLASS & LUNCHEON

MAINTENANCE LUNCHEON

Adam Brock, Sherwin Williams; Jay Hovis, Cortland West Nashville

Alexis Phillips, Bravo Flooring; Josh Hardin, The Sound at Pennington Bend

Krystle Williams, BMS CAT; Chris Holden, Hillhurst

Robert Jones, Cambridge at Hickory Hollow; Marie Berry, L.I.C.R.A-Nashville; Josh Binkley, Vintage Burkitt Station

Dayna Wright, Nashville Plywood; Cory Aswegan, The Sound at Pennington Bend

Holly Wauford, C&D Management Solutions; Neil Hamm, The Morris

MANAGERS LUNCHEON

Holly Wauford, C&D Management Solutions; Tabitha Gill, Rivergate Meadows

Sharon Hardison, Ridge Goodlettsville; Team from Sherwin Williams

Mackenzie Jacobs, Cortland West Nashville; Jessica Phillips, Signal 88 Security; Brandon Etheridge, Lighthouse Property Management

Tiffany Pettigrew; Bravo Flooring

Brad Dalton, MDX Print Doctors; Brittanie Owens, Waterford Croosings I

Lauren Hartstern, Tapestry at Brentwood Town Center; George Vallone, Nuveldy’s

THE CHAIRMAN’S DINNER

HUMAN INTEREST

27 Years of MultiFamily Experience

by Chris Smith, Executive Director, Shelters to Shutters

Jeremy Byrd has been in the multi-family housing industry for 27 years, starting as a punch tech and groundskeeper and quickly advancing to maintenance tech. Within two years he had earned

why he has chosen to be so involved in GNAA, he says, “I believe in karma. What goes around, comes around. Participation in GNAA has allowed me to build numerous relationships that I would

CPO, CAMT, and HVAC certifications and become a maintenance supervisor. For five years he was the only maintenance tech on his property and was thankful for the mentoring he received from a supervisor at another property.

have never had.”

Jeremy enjoys the challenge of turning around a troubled property, rebuilding the shop, whatever needs to be done. His favorite part of the job is meeting and exceeding the resident’s expectations and garnering the positive reviews that come because of this. The best review he ever received was when a group of residents collected money and sent him and his wife on a cruise as a way of saying thank you. His least favorite part of the job is a common complaint in the industry now. “It is so hard to find good help,” he says.

In many respects, Jeremy is Mr. GNAA. His involvement goes back some 24 years. Currently he chairs the Maintenance Committee and has served on most of the other committees through the years. He attends most events and helps out when he can. Jeremy’s maintenance shops have won numerous awards throughout the years, and he has won both Maintenance Supervisor and Volunteer of the Year more than once. When asked News & Events

Jeremy has always been handy and enjoyed working on things. This has not always turned out well, however. When he was six, his grandfather gave him a tool kit, which he used to disassemble the dining room table and then put it back together. Apparently, the reassembly was not completed according to code since the table came crashing down when the Thanksgiving meal was put on the table. “It is funny now,” Jeremy says, “but not so much then.”

In his spare time, Jeremy enjoys collecting and shooting guns. He shoots most days on the gun range he built on his property. Being outdoors, reloading ammo, bow hunting – he enjoys it all, along with his nine grandchildren, of course.

Jeremy laughs and adds, “I like tools.” Of course, you do, Jeremy.

His advice for the person just starting out in the industry: “Don’t turn anything away. Try everything.

And ask for help.” As Jeremy says, “Knowledge is power.”

And one last admonition is “lead by example.” This is something Jeremy knows well.

17

ON TREND

Education

by Lisa Gunderson, Bristol Development I won’t bore you with a list of the plethora of courses you can take from an assortment of industry partners. I will espouse and encourage that in addition to formal class work, you engage in non-traditional opportunities to learn new skills and educate yourself about the positions you want to pursue. How do you do that, you ask? Reading, searching for information on the internet, and joining groups on social media that revolve around our profession. Find opportunities to attend sessions/seminars/conferences to meet new people, engage with them, ask questions, and learn from their experiences. NMHC has a free podcast: Code 53. This year NAA provided an opportunity for credential holders to win a free scholarship to attend the annual Apartmentalize conference in June. Create space to learn new things!

News & Events

19

DIVERSITY, EQUITY & INCLUSION

Interview with NAA Diversity Leadership Program Candidate

Regina Jones Cruz Who are you and what do you do?

My name is Regina Jones Cruz. I am the Training and Development Specialist for Freeman Webb Company.

How excited are you to be a part of NAA’s Diversity Leadership program Class of 2023?

I’m so very excited! I feel extremely blessed and grateful for the opportunity.

What is your main motive for applying to the program?

My main motive for applying to the program was to gain knowledge of how to better engage in conversations about diversity in the workplace.

What do look forward to the most about the program?

Growth

What does diversity, equity, and inclusion mean to you?

DEI to me means everyone is seen, has a voice, their voice is heard, and they have fair opportunities.

How do you promote diversity in your interaction with others?

The way I promote diversity in my interactions with others Is by welcoming and encouraging others’ opinions and perspectives. As individuals we won’t always see things the same way. When we have different upbringings by different cultures/ backgrounds we won’t necessarily share the same views and THAT IS OKAY!

Tell me when you experienced discrimination due to your race/gender/ sexual orientation/disability.

Being a black woman in leadership, I’ve experienced discrimination, bias and even harassment. There’s not one experience to pinpoint as there have been many.

Why should we as a whole care about diversity?

I can sum this up with a quote by William Sloan Coffin Jr.: “Diversity may be the hardest thing for society to live with, and perhaps the most dangerous thing for society to live without.”

Why is it significant to have diversity in the multifamily industry?

It’s important to have diversity In the multifamily industry because we have diversity in multifamily housing.

News & Events

21

NEXTGEN

Rising Stars Series RACHEL WHEELER STEWART – Treasurer, Wheeler, Inc. Years in the Industry

Coolest place you’ve ever traveled?

4 years

It’s a toss-up between Italy and Germany.

Volunteer Positions Currently & Previously Held

Give us a fun fact about you.

NextGen Committee member

I’m a third degree black belt in TaeKwonDo.

What brought you to the apartment industry?

What upcoming GNAA event are you excited to attend and why?

I was fortunate that Dwayne Rawls introduced me and has been training me within the apartment industry.

Was this career path something that was always on your radar?

Yes! I am exactly where I always wanted to be. The only desire for a career I ever had growing up was to be part of my family’s business in some way, regardless of what it would look like. I guess dreams do come true!

Did you have any unrelated jobs growing up that unexpectedly prepared you for the apartment industry?

I worked a couple retail jobs growing up and it really helped me grow in talking to almost anyone.

Why is property management an attractive career path?

I love that our sole purpose is to solve people’s problems. Whether it be the resident themselves or community personnel, I love having the opportunity to be part of that process!

Best professional advice you’ve ever been given?

Definitely the Trade Show! That is always a blast. I love seeing everyone get so creative!

Do you have a motto you live by?

Observe the masses and do the opposite.

If you could get a “do over” for something in your career, what would it be and why?

There’s no specific instance, but I wish I would have given myself more grace over the years. I was in a rush to do way too much, way too fast when I wasn’t ready yet. I spent a lot of 2022 considering where I was at in my life and career, becoming at peace with it, and doing the best I can where I am in my current stage of growth as a person and as an employee. I recognized that I’m not supposed to know all the answers right now. Instead of focusing on gaining respect and living up to an impossible standard I had set for myself at this stage, I now am able to focus on absorbing, understanding, and applying. I do my best to repeat this same cycle every day. And who knows, maybe one day I will have a few answers!

Always consider the source from which information is coming from.

Any advice you could give to the rising stars of GNAA?

What is your favorite thing to do on the weekends?

You’re not the only one who feels uncomfortable at any event you attend! Take it easy on yourself and put yourself out there. Almost everyone is happy to spend some time getting to know you, and before you know it you’ll have friends within your network!

Literally anything with my husband! He’s my best friend and I could be satisfied watching paint dry as long as it’s with him.

Do you have any pets?

Plenty. Two cats, two dogs, a dwarf hamster, and a ball python. Big happy family!

News & Events

23

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NEW MEMBERS APARTMENT COMMUNITIES

Broadstone Centennial Eric Barbee 2 City Place Nashville, TN 37209 615-925-3898 broadcentennialmgr@greystar.com www.broadstonecentennial.com 261 apartment homes Greystar Cassa Life Mt. Juliet Jennifer Johnson 610 E. Cassa Way Mt. Juliet, TN 37122 615-673-4952 cassalife@castleliving.com 144 apartment homes Castle Residential Eagles Landing Chassie Gremore 203 Eagles Landing Dr. Cookeville, TN 38501 931-525-3700 eagleslanding@assetliving.com www.eagleslandingtt.com 84 apartment homes Asset Living Ellington House Julie Boling 341 S. Ellington Pkwy.

Lewisburg, TN 37091 913-359-1616 manager@ellingtonhouselewisburgapts.com 96 apartment homes Vicinia Property Management Enclave at Providence Giovanna Suastegui 630 Providence Pkwy.

Mt. Juliet, TN 37122 615-773-3000 enclaveprovidence@ram-mgt.com www.enclaveprovidence.com 300 apartment homes RAM Partners, LLC News & Events

Newport Valley Brittany Wright 100 John Green Pl. Spring Hill, TN 37174 629-777-8333 manager.southaven@freemanwebb.com www.southavenatcommonwealth.com 25 apartment homes Freeman Webb Company Retreat at Finch Branch Jennifer Johnson 207 Greenwood Dr. LaVergne, TN 37086 615-673-4952 retreatatfinchbranch@castleliving.com 60 apartment homes Castle Residential Rutledge Flats Sylvester Hines 622 3rd Ave. S. Nashville, TN 37210 346-200-8488 rutledgeflats@carterhaston.com www.rutledgeflats.com 174 apartment homes Carter Haston Real Estate Services

SUPPLIERS

Beacon Technologies Buddy Shaw 1441 Donelson Pk. Nashville, TN 37217 615-301-5020 615-651-2281 bshaw@beacontech.net www.beacontech.net

Alarm Systems; Audio/Visual; Cable Services/ Consulting; Emergency Communications; Fire Alarm Systems; Fire Sprinklers/Alarms/ Extinguishers; Floor Restoration; Gate/ Access Control Systems; Key Control Systems; Music Licensing; Security Consultants/Systems; Smart Technology; Telecommunication Services/Phones; Video/ Broadband Services

Engineered Tax Services Stacy Deru 2804 Battleground Dr. Murfreesboro, TN 37129 801-558-4906 sderu@engineeredtaxservices.com

Accounting/Consulting; Financial Services

Law Office of Angelita E. Fisher Angelita Fisher 6688 Nolensville Rd., Suite 108-161 Brentwood, TN 37027 615-305-2803 afisher@angelitafisherlaw.com www.angelitafisherlaw.com Attorneys/Legal Services/Lawyers

Pelfrey Tree Alisha Richey 813 Watts Ln. Nashville, TN 37209 417-437-7271 alisha@pelfreytree.com

Landscape Contractors/Maintenance/ Management; Landscape Installation/ Design; Landscape Supplies/Equipment; Tree Trimming/Preservation

R&R Custom Pools and Spas Roy Thomas PO Box 111992 Nashville, TN 37222 615-417-8624 FAX 615-942-8047 roythomasiii@gmail.com

Swimming Pool/Spa Repairs/Services

Rent Manager Heather Barrow 9140 Waterstone Blvd.

Cincinnati, OH 45249 513-583-1482 x113 tradeshow@lcs.com

Accounting/Consulting; Computer Software/ Consulting; Telecommunication Services/ Phones

25

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Managers, cont. from p. 9 Management was the career for me. I blinked and it’s been nearly an entire decade. I dedicated myself to learning my craft: (1) because I wanted to see where this would take me; (2) because I saw the potential in how financially stable this made my life; (3) because I wanted to make a difference. The best part of our job is seeing a prospect’s face light up when they’ve found their new home or a resident thanking your staff for helping them get out of, what they believed to be, an impossible situation. The only way we can do that – actually make a difference – is by learning. Learning how important our roles are to our offices. Learning our processes and perfecting them to the best of our ability.

Learning to ask questions and ask the right people.

Learning how important our actions are and that those actions have reactions.

Reach out for help. Ask questions. NEVER STOP LEARNING. Trust me – you’ll do some amazing things.

26

Greater Nashville Apartment Association

Law Office

Hall & Associates M. Wesley Hall III Nathan C. Lybarger Matt Schulenberg LandlordAdvocate® Landlord Advocate® 223 Madison Street • Suite 212 • Madison, TN 37115 • 6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3

Sunday

Monday

Tuesday

Wednesday

1

Thursday

Friday

2

News & Events Committee

Saturday

3

4

10

11

17

18

8:45am

Directory Committee

MARCH

10am

5

6

NextGen Committee

7

9am

12

13

Daylight Saving Time Begins

14

Leadership Lyceum 9am

8

Managers Luncheon 12pm

Membership Committee

15

9am

Maintenance Committee

9

St. Patty’s Day Mixer Lost Paddy Irish Pub 5:30pm

10am

16

Strategic Planning Meeting 9am

Gala Committee

20

9am

DEI Committee

Statistics Committee 9am

Legislative Committee 2:30pm

10am

19

Trade Show Committee

21

22

Education Committee 9am

9am

23

Board of Directors Meeting 9am

Golf Committee

MEC Breakfast

24

25

7:30am

Communications Committee

10am

10am

26

Advocate

27

Advocate

28

Advocate

29

Advocate

30

31

Hands-On Low Voltage 9am

News & Events

29