GNAA News & Events March 2020

News & Events

00

Thursday, May 14, 2020 Hermitage Golf Course

6:30am Registration 8:00am Shotgun Start 6:30am Continental Breakfast 2:00pm Luncheon Awards & Prizes Following the Scramble

Entry Fee

175

$

per player

Includes cart & player package

Prizes for:

Hole-in-one • Closest to the pin • Longest drive • Longest putt • Straightest drive Register online at www.gnaa.org or email to ginnyjohnson@gnaa.org.

No refunds. No cancellations. There will be no competitive company or category lockouts on any event.

Thank you to our Scramble Title Sponsor! Sherwin Williams Flooring & Paint Greater Nashville Apartment Association | 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

CHAIRMAN Zac Ward, CPM® CHAIRMAN ELECT Stacey Holt, CAM® VICE CHAIRMAN Tracey Crowe, CAM® SECRETARY/TREASURER Stephanie Liston, CAM®, CAPS® IMMEDIATE PAST CHAIRMAN Stephanie Burns, CAPS®, CAM®, NALP® MANAGER’S REPRESENTATIVE Meredith Dixon, NALP® SUPPLIER’S REPRESENTATIVE JD Wright, CAS® MAINTENANCE REPRESENTATIVE Rusty Guilliams, CAMT®, CPO® MANAGEMENT DIRECTORS Brigitte Byron, CAM® Chloé Evans Sully Lemmons, CAM®, CPM® Katherine Morrow, CAM® Jenn Mulholland, CAM® Wesley Schmitz Giovanna Suastegui, CAM® Alice Ward, CAM®, CAPS® Annette Waterman, CAM® Dee Wilson SUPPLIER DIRECTORS Jill Krantz, CAS® Jennifer McCoy, Esq. Loyd Owen, CAS® Lacey Smithson, NALP® Dwayne Rawls, CAS® MAINTENANCE DIRECTORS Diane Mason, CAMT®, CPO® Dale Smith, CAMT®, CPO® IREM LIAISON Richard Wright, CPM® MDHA LIAISON Norman Deep LEGAL ADVISOR Wes Hall PRESIDENT Victoria Tobin VICE PRESIDENT Scott Meert DIRECTOR OF EDUCATION & EVENTS Ginny Johnson FINANCE Connie Morris STATISTICS Bobbi Turner, ARM® MARKETING DESIGN SPECIALIST Vickilynn Diaz MEMBER SERVICES Jenny McWhorter ACTIVE PAST CHAIRMEN Mary Bradley Brad Cather, CPM®, HCCP®, SHCM®, COS® Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM® Barbara Haynes Shelley James, CAM®, CAPS®, CPM® Andrew Klahn, CAM®, CAPS®, NALP® Tammy Lee, CAM® Chari Lewis CAM®, CAPS®, CPM® Stacy L. Molen, CAM® Nancy Morris Linda Page, CPM®, ARM® Ellen Parker Susan Sherfield, CPM® Lisa Swick, CAPS® Rita Wilkinson, CPM®, ARM® Joyce Wolfe

CONTENTS GREATER NASHVILLE APARTMENT ASSOCIATION NEWS & EVENTS

FEATURES

05 09 11 12 17

Passing the Baton

Meet Victoria Tobin, GNAA’s New President

Maintenance

Capital Expenditures Through a Service Manager’s Eyes

Now Featuring

Lincoln Property Company

It’s the Law

HUD Releases Assistance Animal Guidance

Tech Tips

Is Your Property Ready for the 5G Epidemic?

ASSOCIATION NEWS

10 20 21 24 25 26 27

CAPS Course

Advance your career!

2020 Beautification Awards

Showcase your community!

HVAC Certification Course

Prepare for the EPA test

New Members

MARCH 2020

2020 BOARD OF DIRECTORS

Welcome!

All Things Leasing

For leasing consultants in need of a refresher course

Calendar

Something special noted on the calendar

Maintenance Mania

It’s time to show your best! @nashaptassoc

ABOUT THE COVER Lincoln Property Company Tammy Lee, Sarah Barham, Quinn Watson, Julie Stayton, Jenn Mulholland

Thank you to our sponsors: Wheeler, Inc. • Universal Media Group Cover photo by: Penny Rawls

Inspire Motivate Educate Inspire Motivate

Educate

TIME IS RUNNING OUT!

$349 ONLY

Educate

per person

Inspire

Motivate

2020 EDUCATION Educate CONFERENCE

Inspire

6 Continuing Education Credits

REGISTER TODAY! Call 615.65.3047 or visit www.gnaa.org

March 26, 2020 Omni Hotel

250 Fifth Avenue South | Nashville, TN 37203

Registration 8:30 am

Coffee Break and Lunch Included

Motivate

Keynote Speaker

closing Speaker

lindsey pollak

dave rendall

MANAGING IN THE MULTIGENERATIONAL WORKPLACE

DAVE RENDALL BRINGS THE FREAK FACTOR!

For the first time in history, five generations now share the workplace. Many organizations are trying to balance a generation gap of multiple decades between the oldest and youngest employees and clients. To lead in this environment, you must empathize with all generations’ perspectives and learn to mix the best of each era’s practices to achieve your shared goals.

Dave Rendall believes that amplifying your weakness is crucial for your success, and he encourages you to do the same. Your greatest weakness is also your greatest strength. Find out how maximizing your freak factor can transform your life, work, and relationships.

Thank you 2020 GNAA Education Sponsors!

Brookside Properties | Bug Solutions | CORT | Elmington Property Management | Ferguson Facilities Supply | FirstCall Claims Freeman Webb Companies | Law Office of Hall & Associates | Law Office of Jennifer McCoy | The Liberty Group Lighthouse Property Management | Lincoln Property Company | Universal Media Group | Valet Living | Wheeler, Inc.

Greater Nashville Apartment Association | 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org 4

Greater Nashville Apartment Association

Passing the Baton After nearly 30 years of faithful service to the Greater Nashville Apartment Association, Diane Carter stepped down from her role as President. On February 3, 2020, she passed the baton to Victoria Tobin, and after a short transition, Diane will gracefully step into a new chapter of life and start enjoying retirement. We are thankful for her dedication to this great organization and wish her the best life has to offer.

We are pleased to welcome Victoria Tobin.

Ms. Tobin comes to us from the Atlanta, Georgia area and brings over 20 years of association management, nonprofit development, and consulting experience. A seasoned executive with an extensive background in designing, implementing, and evaluating association policies and initiatives, Victoria will bring her wealth of expertise in navigating complex organizational structures to the GNAA. Throughout her career, Victoria has collaborated with business leaders, elected officials, and the local community while serving as the voice of professional and trade organizations to the press and public. Victoria

also served in executive management positions with organizations including the Airline Pilots Association, the National Association for Community Mediation, Women Networking in Electronic Transactions (W.net), the National Association of Professional Geriatric Care Managers, the National Guardianship Association, and the National Association of Texaco & Shell Marketers.

A native of Glasgow, Scotland, Victoria is a graduate of Stonehill College in North Easton, MA, where she studied Political Science and Communication. She enjoys playing tennis and spending time with her husband Joel and their Yorkshire Terriers, Wallace and MacKenzie.

It is a great pleasure to welcome Victoria to the Greater Nashville Apartment Association in the role of President. Be sure to say hello and give her a big Nashville welcome.

Connections happen here!

Greater Nashville Apartment Association LUNCHEONS • MEETINGS • EVENTS

Visit www.gnaa.org for a full calendar of events.

News & Events

5

6

Greater Nashville Apartment Association

Contact GNAA today!

COUNTERTOPS

BATHTUBS

SHOWERS

TILE

CABINETS

24/4 Servi 8 ce

r 3 Yea ty n Warra

Before

Before

After

After

Remodel at a Fraction of the Cost of Replacement ≈ All Work Warranted ≈ In and Out in ONE day!

Get A Grip Nashville Certified • Licensed • Insured Locally Owned and Operated

Call

615.772.3234

Click

nashville.getagrip.com

Free Phone Quotes & On-Site Estimates

residential & commercial surfaces refinished & restored without removalTM News & Events

7

hey nashville, meet fetch We’re a bunch of eager industry pros who created the first successful custom delivery service for multifamily communities.

scalable solution

increase productivity

repurpose space

premium amenity

We can support the busiest of ecommerce shopping seasons (Cyber Monday).

Your staff can focus on the important things, like leases, not packages.

No need for package rooms or locker banks.

Maximize revenue for your community!

High-touch package delivery service designed for multifamily communities by industry pros.

request a quote at fetchpackage.com

delivery drives us.

MAINTENANCE

Viewing Capital Expenditures Through a Service Manager’s Eyes

By Khris Wilson Many times when we think of capital projects we think, “That’s the Manager’s and Regional’s job,” but I beg to differ. If you plan on working at a property longer than a year, then it’s your job as well, and by saying that I mean everyone who works on-site and off-site. Hold up one finger, now hold up a fist – you decide which is stronger.

When on-site and off-site personnel get involved in capital projects by choice, they tend to have more of the lifeblood of the property flowing through them. I urge not just you but everyone on staff to get involved; complaints and issues will never fall on deaf ears when the one resolving them is involved in the process.

Hold monthly brainstorming sessions as well as weekly meetings and encourage everyone to get involved.

Doing this will allow everyone to show ownership in the property and the services they provide. Since it’s impossible to get one set of eyes on the entire property every day, work as a team and generate a schedule that involves your team to ensure inspections are completed.

If you are only as good as your weakest link, then why not empower everyone on staff so your weakest link is much stronger and eventually becomes one of your main assets?

News & Events

Here are some recommendations to better prepare for capital projects: • Keep a journal of needed and creative capital projects so that no one forgets anything after these brainstorming sessions are over.

• Create a hot sheet with multiple vendors for each project, so when it’s time for you to start getting bids it’s a simple process without having to do a lot of searching. Requesting multiple bids for each project will allow for competitive pricing.

• Ask yourself why these things need to be done. During your meetings weigh out why certain projects need to take priority over others.

• Talk about cost, vendors, timeframes, and order of operations that will take place, as some projects will need to be carefully planned so the maximum potential of the project can be met in the shortest amount of time while considering the cost.

We are all only as good as the potential seen within. So first and foremost, believe in yourself, speak the truth, operate with integrity, and always show respect and grace to others.

9

Low Pressure Exterior Washing Breezeway Cleaning

Tennis Courts / Pool Decks

Concrete Cleaning

Sidewalks and Driveways

Roof Cleaning

Contact Us Today!

615.926.9500

www.anchorpw.com

owen@anchorpw.com

Advance your career!

Certified Apartment Portfolio Supervisor

May 4-7, 2020 | 8:00 - 4:00 pm

GNAA Headquarters | Facilitated by: Doug Chasick

Member Investment:

$1,500/person

GNAA Policy: Payment must be made by course date.

Absolutely no refunds will be issued. If for any reason you cannot attend the course, you or your company may send someone in your place.

Thank You 2020 Education Sponsors!

Brookside Properties • Bug Solutions • CORT • Elmington Property Management • Ferguson Facilities Supply • FirstCall • Claims • Freeman Webb Companies • Law Office of Hall & Associates Law Office of Jennifer McCoy • The Liberty Group • Lighthouse Property Management • Lincoln Property Company • Universal Media Group • Valet Living • Wheeler, Inc.

SPACE IS LIMITED! SIGN UP TODAY.

Register online at gnaa.org | call or email Ginny Johnson at 615.365.3047 | ginnyjohnson@gnaa.org Greater Nashville Apartment Association | 2 International Plaza, Suite 201 | Nashville, TN 37217 p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

10

Greater Nashville Apartment Association

NOW FEATURING

Lincoln Property Company

One MetroCenter

Lincoln Property Company is one of the nation’s largest diversified real estate companies with offices and properties in nearly 200 cities. Lincoln currently manages a $9 billion real estate portfolio comprised of multifamily, office, industrial, and retail properties. Lincoln is currently ranked, in terms of size, as the second-largest property manager in the United States, with over 194,000 apartment units currently under management. Lincoln has further utilized this vast experience in the Southeastern markets to build a substantial and varied management portfolio.

Element Music Row

Today, Lincoln Southeast services over 50 third-party institutional and private owners, managing a multifamily portfolio in excess of 55,000 units covering the states of Alabama, Florida, Georgia, Mississippi, Tennessee, Kentucky, South Carolina, and North Carolina. Lincoln’s southeastern management services experience includes all classes of multifamily assets, in various operational phases including lease-up, stabilization, and rehabilitation. Lincoln manages conventional, military, and affordable communities consisting of garden-style, mid-rise, and high-rise configurations.

As a leader in the residential property management field, Lincoln has committed a substantial amount of resources in developing its infrastructure, including the creation of its own training curriculum and management manuals for the continued development of personnel.

This commitment has enabled Lincoln to manage properties successfully for clients, large and small, for over four decades.

Nonetheless, Lincoln continues to strive for better results, better systems, and better ways to serve its residents and investors.

Locally, Lincoln Property Company manages 43 sites consisting of 9,213 units in Tennessee and Kentucky.

Flats at Taylor Place

News & Events

11

IT’S THE LAW

HUD Releases Assistance Animal Guidance

By Angelita E. Fisher Law Office of Angelita E. Fisher On January 28, 2020, the U.S. Department of Housing and Urban Development published its long-awaited Guidance on Assessing a Person’s Request to Have an Animal as a Reasonable Accommodation Under the Fair Housing Act. The purpose of the Guidance is to provide landlords with a set of best practices for complying with the Fair Housing Act when evaluating requests for accommodations to keep an animal.

Perhaps more importantly for multifamily housing providers, it is meant to guide landlords in distinguishing between a resident with a non-obvious disability who has a legitimate need for an animal and a resident without a disability who simply wants to have a pet or avoid the costs and limitations imposed by landlords such as pet fees or no-pet policies.

The Guidance outlines eight specific questions to assist landlords in determining if the animal is a service animal or a support animal, whether the resident is disabled and whether or not the resident needs the animal because of a disability. These questions serve as a type of flow chart where the yes or no answer sends you to another question or resolves the accommodation request.

An additional part of the Guidance defines words and terms landlords commonly use when making an accommodation decision. For example, there are definitions and examples of, “readily apparent,” “performing work or tasks,” “observable and nonobservable disabilities,” and “unique type of support animal.” According to the Guidance, if an animal is not a dog, cat, small bird, rabbit, hamster, gerbil, another rodent, fish, turtle, or a small domesticated animal, it is considered to be a unique animal. If the requested animal is unique, landlords may require residents to demonstrate a disability-related need for the specific animal or the specific type of animal as opposed to documentation that simply states they need an animal.

This is good news for those landlords who have residents with snakes as companion animals.

Another specific topic in the Guidance is the use of documentation from the internet. The Guidance discusses websites that sell certificates, registrations, and licensing documentation for assistance animals to anyone who answers certain questions or participates in a short interview and pays a fee. In HUD’s experience, such documentation from the internet is not, by itself, sufficient to reliably establish that a resident has a

12

Greater Nashville Apartment Association

non-observable disability or disability-related need for an assistance animal. However, the Guidance acknowledges that legitimate licensed health care professionals deliver services remotely including over the internet. One reliable form of documentation is a note from a resident’s health care professional that confirms a resident’s disability and/or need for an animal when the provider has personal knowledge of the resident.

Under the Guidance, a licensed healthcare professional is a physician, optometrist, psychiatrist, psychologist, physician’s assistant, nurse practitioner, or nurse.

A separate part of the Guidance deals with Documenting an Individual’s Need for Assistance Animals in Housing. According to the Guidance, a bestpractice for landlords is to require general information from the health care professional that includes: • The patient’s name; • Whether the health care professional has a professional relationship with that patient/client involving the provision of health care or disabilityrelated services; and • The type of animal(s) for which the reasonable accommodation is sought.

The documentation should also contain the following disability-related information:

The Guidance also reminds landlords may not require a health care professional to use a specific form, to provide notarized statements, to make statements under penalty of perjury, or to provide an individual diagnosis or other detailed information about a person’s physical or mental impairments. In addition, information relating to the resident’s disability and health conditions must be kept confidential and cannot be shared with other persons unless the information is needed for evaluating whether to grant or deny a reasonable accommodation request or unless disclosure is required by law.

While the Guidance is not law, it will be used as a tool

by HUD and similar state agencies when evaluating complaints under the Fair Housing Act. In addition, it will likely be considered persuasive in a court of law.

Bottom line: now is the time to re-evaluate your accommodation policies and contact your attorney if you have a question. The Guidance may be found on HUD’s website.

• Whether the patient has a physical or mental impairment; • Whether the patient’s impairment(s) substantially limits at least one major life activity or major bodily function; and • Whether the patient needs the animal(s) because it does work, provides assistance, or performs at least one task that benefits the patient because of his/ her disability, or because it provides therapeutic emotional support to alleviate a symptom or effect of the disability of the resident and not merely as a pet.

News & Events

ANGELITA FISHER

Law Office of Angelita E. Fisher

13

Headshot Happy Hour

Victoria, GNAA; Stephanie, NTS Development

Enjoying time at Tapestry Brentwood!

Meredith, NTS Development; Katherine, Venue at Cool Springs

Taylor, The Liberty Group; Elizabeth, Brookside Properties; DJ, The Liberty Group

Skip & Katherine, Venue at Cool Springs; Meredith, NTS Development; Emily & Jason, Acklen West End

John getting set up!

Joy is ready for her close up!

Let BREEZY blast it with the blue

BREEZY PowerWash LLC LICENSED • CERTIFIED • INSURED

Call BREEZY, It’s That Easy!

615-502-5525

EXPERIENCE YOU CAN

TRUST

16

Greater Nashville Apartment Association

TECH TIPS

Is Your Property Ready for the 5G Epidemic?

With contributions from Rich George and JD Wright

Managed Wi-Fi is the new “fourth utility.”

Running water, gas, and electricity – in the past, these were what one needed to survive in their new apartment.

Cable television, phone service (land or mobile), and internet were the “nice to have” utilities. Now Wi-Fi and mobile phone service are king, and for most American households they are not optional. This is the reason multifamily operators must pay attention to the “5G Epidemic.” We cannot “sit this one out.”

We have all experienced “dead spots.” We encounter “dead spots” more frequently in large buildings with a lot of concrete and metal. These are the places where cell signals cannot reach because the building itself is too big and thick. We can all agree that “dead spots” are annoying and they impact our behaviors and habits.

This problem is difficult now, but with the oncoming 5G networks, this problem is about to become an epidemic.

The 5G signal or network behaves differently than the original 3G, 4G, or LTE signals. This new signal, as amazing as it is regarding speed and latency, cannot penetrate an insulated piece of glass, much less block, brick, metal, wood, insulation, or other common 20thcentury building materials.

Traditionally, the nation’s wireless carriers have focused on outdoor, large geographic coverage, primarily by building big cell towers that can blast signals across a

neighborhood or small city. That approach has worked with the former iterations of wireless signals. This approach does not work with the new 5G signal. A new approach to the way networks are built and interact is now required.

This 5G epidemic creates a whole new challenge for real estate owners and management professionals.

Most people are sitting back and waiting for the mobile carriers and telecom companies to “build” the 5G network, but it has become abundantly clear they will be building their networks up to the outside skin of our buildings and no farther.

“In-building wireless (IBW)” is the new frontier for wireless. It will provide coverage where the carriers will not. Most building owners are not aware of the overwhelming need or demand to maintain viability with the needs of their tenants. This request will manifest the strongest in the multifamily residential space.

Landlords to the rescue?

In the case of multifamily, whether it is a low-rise, midrise, high-rise, or garden construction, there is simply no way for a 5G signal to get through all the steel, concrete, and other building materials. Yet wireless customers still expect their phone to work – no matter where they are.

Many experts in the multifamily technology space are thinking that at first, multifamily customers will blame the carrier. continued on p. 18

News & Events

17

Tech Tips, cont.

Swiftly though, it will shift to the building owner/ manager. As this starts to happen, owners will have to find a solution. Smart owners who have already identified a solution before the customer demands it will be able to leverage this and monetize it before their competitors become extinct, or follow.

Coach. George said the company created a return-oninvestment model, specifically for the retrofit multifamily market, that can help real estate companies calculate the value that can be added to their properties if they pay to install a managed Wi-Fi and 5G in-building network themselves.

Wireless operators are expected to spend roughly $30 billion on their networks this year alone. At a certain point, it’s simply not worth it for a network operator to install expensive IBW’s in an apartment building just to connect apartment residents for a few hours a week.

Should those apartment residents just get used to the “no signal” warning on their phones? Maybe not.

George also stated, “This foundation allows for multiple revenue-plays from smart devices to video streaming opportunities, and the ultimate play of becoming that ‘fourth utility.’”

To bring cell reception back and prepare their buildings for the 5G revolution, owners need an in-building wireless solution such as a Managed Wi-Fi System: a tree of fiber and nodes that spread wireless internet and the 5G signal throughout a building and provides highperforming wireless throughout a multifamily asset.

Building owners and managers are beginning to see that managed Wi-Fi is a “fourth utility” along with water, electricity, and heating fuels. The argument, at least for those who are paying attention in the multifamily space, is reliable Wi-Fi connections and 5G repeaters will make a building more valuable. The harsh reality is that a building owner must open their checkbook to pay for it.

“It’s flipping the idea of Wi-Fi and 5G on its head,” said JD Wright, the CEO of the network installation company Universal Media Group (UMG).

Indeed, UMG’s Wright said that one prominent and forward-thinking building owner in Tennessee engaged them to retrofit managed Wi-Fi connections, 5G repeaters, streaming video services, and smart technology throughout a 312-unit apartment community located in suburban Nashville that was built in the early nineties. After 18 months, this project is now seeing a return-on-investment that exceeds 30 percent.

“A building owner doesn’t put flowers at their monument sign unless they understand how those flowers make them money,” said Rich George, the multifamily NOI 18

This managed Wi-Fi backbone allows for deploying extensive in-building systems that can aid in cost savings to revenue plays. “It enables so many opportunities,” George says.

Residential multifamily management concerns, challenges, and…5G.

Although many in the multifamily management industry hope building owners will take on the in-building network challenge – and will spend the capital in cases where wireless network operators won’t – some aren’t convinced it will happen until the market demands it and assets start to experience economic and/or functional obsolescence.

Meanwhile, a building’s competition could have implemented an in-building wireless network, seen an increase in resident acquisition and retention, and significantly raised rents thanks to the added value of the in-building system. Providing this “fourth utility” has tremendous value in rents and thus in net operating income (NOI) and overall value.

George says, “It’s a giant leap for building owners to invest in managed Wi-Fi and 5G technology. I hope the forward-thinking owners and managers out there understand that we cannot sit out this technology trend, as we have in the past. This time it is different, and we must make sure we don’t miss the bus. Smart owners will find a tremendous return if they are the early adopters.”

Greater Nashville Apartment Association

“Even if building owners do decide to install a wireless system, they can’t expect to engage in a ‘one and done’ project”, said UMG’s Wright. “Unlike other building systems, wireless and technology systems need to be managed, maintained, and engineered for tomorrow. To accomplish this, we have to lay the strongest foundation at the beginning to build upon.”

“I am convinced that as 5G becomes the ‘new norm,’ the market will become flush with consumer solutions.

These will be everything from antennas you set outside your window to repeaters placed on windows,” George says. “For those of us who lived through the onslaught of the small dish antenna, this will be no different. If we do not provide a convenient, viable solution, we will have our residents adorning our buildings with hideous 5G retrofit solutions.”

As the wireless industry rushes toward 5G network technology, building owners and managers may see the move to 5G as an opportunity to “own” this fourth utility.

In contrast, the industry’s latest G could actually serve to dampen the in-building push if real estate companies see it as another reason to withhold a major investment into wireless, for fear that it will quickly become obsolete.

Either way, it’s clear that wireless carriers are banking on the fact that building owners and wireless customers will take on the cost of network build-outs, from the exterior

walls to the interiors of buildings. As an industry, we have to ask ourselves: will we step up to this challenge or will we let ourselves become extinct?

Once considered a luxury, and now a “fourth utility,” the best wireless connectivity is as central to your business plan as providing habitable conditions. Getting your asset 5G ready will be a sound decision and will ensure a property’s long-term value. It is time to start to digitally transform your portfolio. Smart profits will not be achieved by dumb apartments.

2020 CAMT Education Scholarship Awarded Congratulations Ricardo (Ricky) Lopez with Freeman Webb! Ricky was quite surprised when he learned he was chosen to receive the GNAA 2020 CAMT Scholarship. Ricky is passionate about his career choice, he said it started when he was a little boy and his father, a maintenance man, would take him to work with him. At age 16, he started working as his father’s assistant and developed the skills needed to be successful. Ricky said, “out of my seven brothers, I was the only one who followed in our father’s footsteps, and it has given me and my family a good life.”

GNAA offers Education Scholarships for CAM, CAMT, CPO, and NALP. Applications can be found at www.gnaa.org/page/Scholarships.

News & Events

Ricardo (Ricky) Lopez with Freeman Webb at Kelly Miller Smith Tower, is being congratulated by Paul Rhodes, NAA CAMT Instructor, for winning the GNAA 2020 CAMT Scholarship.

19

2020

Beautification Awards • • •

Awards Categories: Community Beautification

Overall community appearance to site

Flowers

Design, suitability

Showcase Your Community!

Clubhouse

Entry Fee: $ 85 single entry or $325 to enter all categories.

Maintenance Shop

Entry form available at the GNAA office or online at www.gnaa.org.

Awards will be presented at the 2020 GNAA Gala on November 14, 2020.

Last week of June and the

Judging Dates: first three weeks of July.

Overall design, layout, furnishings & amenities Organization and safety

Best Pool

Overall swimming pool appearance

Best Model

Best design and decoration

Best Renovation

Renovation started no earlier than 01/01/2014. *Booklet of before and after photos needed for judging.

Questions? please call the GNAA offices at 615.365.3047 or email scottmeert@gnaa.org.

Your one source for all things connected in multifamily.

• Managed WiFi Systems • 5G Conversion and Compatibility Systems • Smart IoT (Internet of Things)

i.e. smart locks, smart thermostats, smart lighting, etc.

• Virtual Apartment Tours • Access Controls and Security For more information, contact jwright@umg-inc.com

www.umg-inc.com

20

Greater Nashville Apartment Association

INSTRUCTOR: Shane Gates, Chadwell Supply Thank you 2020 GNAA Education Sponsors!

Brookside Properties

Member Investment

199

$

9:00 am - 5:00 pm

ONLY

per person

GNAA Education and Training Room

Includes updated HVAC information

Non-Member

385

$

Thursday, April 23, 2020 04.23.2020 – All-Day Course Instruction 04.28.2020 – Practice Test & Certification Test begin at 9 am

Bug Solutions CORT Elmington Property Management Ferguson Facilities Supply FirstCall Claims Freeman Webb Companies

This seminar will prepare students for the EPA test. The exam will be given during the class. The HVAC certification is a lifetime certification. Students are encouraged to study the HVAC certification manual before the class. Manuals are now available at the GNAA offices and can be picked up before class.

Spanish Manuals are available upon request.

Instruction will be in English.

RESERVE YOUR SEAT TODAY! SPACE IS LIMITED. REGISTRATION IS REQUIRED. NO REFUNDS. NO CANCELLATIONS. (MUST BE PAID IN ADVANCE OF EVENT.)

Register at www.gnaa.org or email to ginnyjohnson@gnaa.org.

Law Office of Hall & Associates Law Office of Jennifer McCoy The Liberty Group Lighthouse Property Management Lincoln Property Company Universal Media Group Valet Living Wheeler, Inc.

Greater Nashville Apartment Association | 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

News & Events

21

Room Rental

Need a clean quiet place for an off-site meeting? GNAA has the perfect size room for your next meeting!

Office Services

The Greater Nashville Apartment Association offers member-only services that can help you grow your business!

Education and Training Room Use our tables, chairs, and AV equipment. Room holds up to 125 people!

$400 full day

$200 half day

Whether you need space to hold a meeting or assistance with promotional marketing and distribution, GNAA is here to help you succeed.

Plus a $150 cleaning fee.

To take advantage of any of these great services, contact the GNAA office at 615.365.3047.

Conference Room features AV equipment and conference calling.

Comfortably holds up to 10 people.

$200 full day

$100 half day

Training Room

Email conniemorris@gnaa.org to request a date.

JobSource

Do you have a job opening in your company or community? Post it on our website!

30-day listing: $125 Member $225 Non-Member

Catering Kitchen

Have multiple listings? Try a Display Ad for only $295 /30-day listing Email jobsource@gnaa.org to post your job opening.

Conference Room

Broadcast Fax & Email Reach over 2,200 GNAA members! We will send your JPG or PDF from our email system. fax: $125 per fax email: $450 per month

Mailing Labels

Purchase printed mailing labels of our entire membership or receive a digital copy in excel format. only $100

Call the GNAA office at 615.365.3047 for assistance with any of these services.

22

Greater Nashville Apartment Association

MANAGERS LUNCHEON HIGHLIGHTS

Amber, Lighthouse; Will, USS

Jared, Rose Paving; Haley, Freeman Webb

Charlie & Brian, ServPro of South Nashville

Andrea, Morgan Properties

Jeff, Reliable Roofing; Alice, Oakwell Farms

Diane, Vertis Green Hills; Elrina, The Pressure King

Todd & Matt, Hall & Associates

Letisha & Tiffany, Arbor Hills

Amber, Brentwood Station; Tashiana, Pinnacle; Joy & Kelly, Liberty Group

Mike, Music City Removal; Paula, Hale Properties; Brandon, Lighthouse

Nate, Garbage Grabbers; Marilyn, Skyline; Casey, Apartment List

Laura, Flats at Silo; Nicolle, Harpeth River Oaks

Loren, Siegel & Callahan; Allie, AMI Construction; Josh, Koorsen Fire & Safety

Mark, Real Floors; Shelli, The Overlook

Gail, Debbie & Jeff, Reliable Roofing

Bonnie, Hale Properties; Loyd, Bug Solutions; Alicia, British Woods

MAINTENANCE LUNCHEON HIGHLIGHTS

Jorge, Vintage Bukitt Station; Dayna, Nashville Plywood; David, Deerfield at Providence

News & Events

Jeff, Reliable Roofing; Chris, The Sawyer at Bellevue

Ben, True Friends Moving; Jeremy, RAM

Robert, USS; Devin, Schatten Properties; Will, USS

Sherry, HD Supply; Melvin, First Communities

23

NEW MEMBERS Management Companies Albion Residential

Bob Gleason 188 W. Randolph St., Suite 202 Chicago, IL 60601 630-204-5009 bgleason@albion-residential.com Referred by: Catie Lane Bailey

Summertrees

Samantha Mitchell 621 Tiny Town Rd. #301 Clarksville, TN 37042 168 apartment homes 931-431-0306 manager.summertrees@freemanwebb.com Referred by: Management Company

Meadows Properties

Josh Meadows 124 S. Dixie Ave. Cookeville, TN 38501 931-525-6090 FAX 931-526-1800 josh@meadowsproperties.com Referred by: Google

Securities Properties Residential

Gina Lampe 701 Fifth Ave., Suite 5700 Seattle, WA 98104 952-913-7137 glampe@secpropres.com Referred by: Communities are members

Apartment Communities The Ashley Columbia

Paula Woodfin 2516 Pitts Ct. Columbia, TN 38401 97 apartment homes 931-505-8271 Michelle.khoury@freemanwebb.com Freeman Webb Referred by: Management Company

Copper Springs

Josh Meadows 124 S. Dixie Ave. Cookeville, TN 38501 97 apartment homes 931-525-6090 FAX 931-526-1800 josh@meadowsproperties.com Meadows Properties Referred by: Google

The Highlands at Hickory Hills

Teresa Green 2224 Hamlet Hill Dr. Antioch, TN 37013 99 apartment homes t.green@hndllc.com HND Management Referred by: Management Company

24

Suppliers

Auto-San, LLC

Andrew Doggett PO Box 171415 Memphis, TN 38187 901-240-8776 FAX 901-531-8420 andrew@auto-san.net Air fresheners; scent branding; odor control Referred by: Frank Wells

Buddy Allen Carpet One

Jenna Allen 2405 Lebanon Pk. Nashville, TN 37214 615-883-3289 615-390-5107 jenna@buddyallen.com Carpet, tile, wood, rugs Referred by: Ginny Johnson, GNAA

Dickson Graphics

Cody Crawford 3004 Hwy. 46 S. Dickson, TN 37055 615-924-4683 cody.crawford@dicksongraphics.com Signs; vinyl graphics; wall murals; window tint; window frost

Fetch Package

Alan Waugh 367 Moreland Ave., Unit 2 Atlanta, GA 30337 404-718-9788 awaugh@fetchpackage.com Package management Referred by: Join associations within their markets

Guardian Construction

Kendra Tinkham 1800 Trinity Valley Dr. Carrollton, TX 75006 832-672-4196 FAX 832-791-2731 ktinkham@guardianconst.com General contractor specializing in commercial & multifamily Referred by: Website

Heaven’s Handywork Lawn Care & Landscaping

Joshua Johnston 3 Corvette Ln. Carthage, TN 37030 615-489-0058 johnstonjoshua92@yahoo.com Lawn maintenance; all landscaping maintenance; tree service; irrigation; seasonal lighting Referred by: James McGee, 500 Fifth

Medford Roofing

Sara Duckett 3687 Summer Ave. Memphis, TN 38122 615-651-7365 sara@medfordroofs.com Commercial & industrial roofing Referred by: Website

Pattern SEO Consulting

Heather Johnson 508 Davidson St. #204 Nashville, TN 37213 615-982-3920 heather.johnson@patternseo.com Advertising/marketing; websites; PPC ads; local & organic SEO Referred by: Dwayne Rawls, Wheeler, Inc.

ThyssenKrupp Elevator

Wayne Haley 520 Interstate Blvd. S. Nashville, TN 37210 615-533-0106 wayne.haley@thyssenkrupp.com Elevator service provider Referred by: ChloĂŠ Evans

Fifth Third Bank

Jill Dougherty 222 S. Riverside Plaza, 31st Floor Chicago, IL 60606 312-948-1041 jillian.dougherty@53.com Property management banking; treasury services Referred by: Website

Greater Nashville Apartment Association

Member Investment only

Tuesday, April 7, 2020 9:00 am – 4:00 pm

This course is perfect for new leasing consultants and leasing agents in need of a refresher course.

Have any new leasing consultants or leasing agents that could use a refresher course? GNAA has put Presented by John Sons with Burlington Capital

together a great new program with John Sons, from Burlington Capital and NAAEI. This interactive time will cover everything from A to Z – all things leasing professionals experience daily.

Sign up today!

Register at www.gnaa.org, or email to ginnyjohnson@gnaa.org.

NO REFUNDS. NO CANCELLATIONS. (MUST BE PAID IN ADVANCE OF EVENT.)

Thank you 2020 GNAA Education Sponsors!

Brookside Properties Bug Solutions CORT Elmington Property Management Ferguson Facilities Supply FirstCall Claims Freeman Webb Companies Law Office of Hall & Associates Law Office of Jennifer McCoy The Liberty Group Lighthouse Property Management Lincoln Property Company Universal Media Group Valet Living Wheeler, Inc.

Greater Nashville Apartment Association | 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

News & Events

25

Find out why NAA Click & Lease is the industry standard at www.naahq.org/lease.

Sunday

1

Monday

2

Tuesday Wednesday Thursday

3

News & Events Committee*

4

8:30am - 5pm

8:45am

MARCH

Daylight Saving Time Begins

8

9

5

CPO Course*

Friday

CPO Course*

Saturday

6

7

13

14

20

21

27

28

8:30am - 5pm

NextGen Committee* 9am Community Service Committee* 10am

10

11

12

Golf Committee* 9am

St. Patrick’s Day Mixer 5:30-8pm

15

16

St. Patrick’s Day

17

Directory Committee*9am

23

24

Board of Directors Meeting* 9am

Find out why29NAA Click30 & TNAA Day on the Hill Lease is the industry standard at www.naahq.org/lease.

18

19

9am

Education Committee*10am

22

Programs Committee*

Membership Committee* 9am

Trade Show Committee* 10am

25

2020 Education Conference Omni Hotel 8:30am - 4:30pm

26

GNAA Statistics Committee* 9am

31

*at GNAA office

26

Greater Nashville Apartment Association

C T schoAlaM ship awardre to overadll winner!

Thursday, April 16, 2020 Al Menah Shriners Center

1354 Brick Church Pike, Nashville, TN 37207 Registration and Practice: 11:00 a.m.

Competition Begins: 12:00 p.m.

Awards to follow competition

What is Maintenance Mania?

Register your team today!

A competition in which apartment pros like you from around the country face maintenance-focused challenges that test their skills and knowledge.

8 challenges await you:

• AO Smith Water Heater Installation • Frigidaire Ice Maker Installation • Kidde Fire & Carbon Monoxide Safety Installation • Kwikset Key Control Deadbolt Test • Queenaire Shock Treatment Set-up • Smart Burner Heating Element Installation • Smart Comfort by Carrier Air Conditioner Repair • Race Car Competition (Race car wheels are now available for pickup at the GNAA office!)

It’s time to show YOUR BEST! Presented By

Presenting Sponsor

Thank you Title Sponsor!

Registration Fees: Competition: $25 per person Cheer For Your Team: $20 per person

Register at www.gnaa.org, fax form to 615.365.3571, or email to ginnyjohnson@gnaa.org.

THANK YOU Local Sponsors

American Paint & Renovations | AMI Construction | Baytree Landscape | Bug Solutions | Chadwell Supply Contractors Inc. | Ferguson Facilities Supply | Floors First | Greystar | HVAC Techline | The Liberty Group L.I.C.R.A Nashville | Lincoln Property Company | Maintenance Supply Headquarters | PyeBarker Fire | R3 Contractors RAM Partners | Real Floors | Rose Paving | Sharp Lines Painting | Sherwin Williams | Signal 88 Security SRP Contractors Inc. | Timberland Partners | Wheeler, Inc. | Wright Construction | Xfinity Communities

Greater Nashville Apartment Association 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 p: 615.365.3047 f: 615.365.3571 www.gnaa.org

2 International Plaza, Suite 201 Nashville, TN 37217 615-365-3047 www.gnaa.org

Annual

St. Patrick’s Day Mixer

Thursday, March 12 5:30pm – 8:00pm

400 11th Avenue South Nashville, TN 37203

40 per person $

Space is limited sign up today!

Reservations are REQUIRED. No cancellations.

Register online at www.gnaa.org, by phone at 615.365.3047, or email ginnyjohnson@gnaa.org.