June 2023 | News & Events Magazine

NOW FEATURING

Carter-Haston As a fully integrated real estate firm with both fund management and property management capabilities, Carter-Haston has significant experience in sourcing, underwriting, acquiring, selling and managing multifamily real estate. The majority of the six-member executive team has been together for more than 20 years. The company is headquartered in Nashville, Tennessee and employs more than 300 people across the country with regional offices in Atlanta, Georgia; Tampa, Florida; Charleston, South Carolina and Dallas, Texas. Middle Tennessee properties include Albion at Murfreesboro, Albion in the Gulch, The Artessa, Cumberland on Church, Duet, The Enclave, Martin Flats, Note 16, The Preserve at Hardin Valley, Providence Trail, Rutledge Flats, The Sawyer at One Bellevue Place, The Shay, and West End Village.

Carter-Haston places the highest emphasis on developing a culture of taking care of our people and our properties. Our management philosophy begins with a commitment to care for each other, which is the foundation for developing positive partnerships and sustaining our history of success.

Our management foresight is built upon a foundation of five fundamentals for successful property management, which include: • Intentional Presentation – Providing a well-maintained and inviting place for residents and their guests. We recognize the importance of first impressions.

• Dimensional Management – Committing to provide superior levels of service to residents from the first point of contact with residents through the last.

• Exceptional Properties – Working diligently to ensure our apartment homes exceed resident expectations upon move-in.

• Attentive Service – Recognizing that occasional in-home maintenance is needed and working quickly and effectively to complete all requests while minimizing inconveniences.

24/7 emergency response is available across all our communities.

• Customer Satisfaction – Measuring success by the customer experience and feedback of our residents. The best way to make our communities better is to listen to those who have called them home.

Photos: Albion in the Gulch

News & Events

5

IT’S THE LAW

Hot Takes on Summer Shenanigans

by Alex Reynolds, The Law Office of Jennifer McCoy Picture this: You’re giving a potential new resident an amenity tour when you notice a resident lying by the community pool enjoying an adult beverage that is dripping condensation off the glass bottle onto the concrete, creating a perfect circle next to his red, white, and blue towel. While considering how to handle this lease violating behavior on a hot, sunny, 85-degree day, you notice another resident lighting a grill on her third-floor balcony overlooking your pool, all the while allowing the fresh summer air to flow freely through her wide-open balcony door. This seemingly perfect summer day has suddenly turned into one giant lease violation.

So what should you do? Let’s go through some of the hottest summer community shenanigans and how to cool them down!

Pool Perils To be sure, your beautiful apartment community should have its pool policies, rules and regulations listed in the lease and posted prominently at the pool. These policies exist to protect both your residents as well as your asset. All glass and sharp objects, for example, should be banned from the pool and surrounding area, as such items create a potentially hazardous environment and could cause significant injury. Violators of any pool policy should receive a 14-Day Notice to Cure for failure to comply and perhaps even a possible ban for the remainder of the pool season.

Hot Grill Summer Hamburger or hot dog? Don’t care, as long it isn’t being grilled on an apartment balcony. Not only does your

lease prohibit gas, charcoal, propane tanks/grills or any open flame to be used or stored on patios/balconies, but it is also a violation of local fire codes. The use of any grill or open flame poses a serious fire hazard to the community. Like his neighbor receiving a lease violation notice for glass by the pool, Mr. Grill Master3000 should also get a 14-Day Notice to Cure for violation of the lease. Regardless of whether the grill is being used or not, if a grill is present on a resident’s balcony, it is important to act immediately to prevent a potentially catastrophic event. If your community is equipped with a public grilling station, encourage your residents to utilize this amenity.

What’s Bugging You? Summertime provides myriad possibilities for your residents, like opening their windows for some of that sweet, summer air. This, however, could potentially cause some serious issues for your property, including the dreaded pest infestation. Unless otherwise specified in the lease, it is the resident’s responsibility to notify you, the landlord, of any suspected pest problem.

Additionally, it is your residents’ obligation to cooperate with the treatment of any confirmed presence or infestation of pests. Make sure you keep an eye on your pest inquiries and stay in touch with your pest vendor!

Be Cool After a long day by the pool, you certainly do not want to hear from a resident that his or her air conditioning is not functioning properly. First things first – do a little investigating. Have windows been left open with the air continued on p. 27

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Greater Nashville Apartment Association

SUPPLIERS

QR Codes: Not Just for Marketing

by Carl Hanly, CAS, Regional Manager, KeyTrak

As technology advances, QR codes have become increasingly popular. You’ve probably seen them on restaurant menus, ads, and product packaging. These

your phone. The app then generates a QR code that you

small, square images were originally created in 1994 to

can scan with a QR code scanner at the system. The

streamline an automotive brand’s vehicle manufacturing

drawer will unlock, and you can remove or return keys

process. Nowadays, they’re used everywhere, providing

with ease.

an easy and efficient way to connect people with the information they’re looking for.

Securely Identify Key Tags When maintenance professionals need to check out

But did you know that QR codes can also be used to

multiple keys at once, it can be difficult to keep those

make your job as a multifamily professional easier?

keys in order during service calls. Placing a piece

Here are three different ways you can incorporate QR

of tape on it with the apartment number defeats

codes into your apartment community:

the purpose of keeping keys secure. But going back

Provide Virtual Tours

and forth to get one key at a time isn’t ideal either,

Adding a QR code to your door with video tours and other apartment information can be a great alternative to self-guided tours. This option allows potential residents to learn more about your community on their own time, even when the leasing office is closed.

Quickly Check Out or Return Keys If you’re already using an electronic key control system, you can return or check out keys with a quick QR code scan. For example, some electronic key management systems have a mobile app that allows you to complete

especially at large properties. Instead, you can print a label with a unique QR code and attach those to each key tag. Then you can scan that QR code with your phone to identify a specific key.

Using QR codes to help you manage your property provides you with the convenience you’re used to in every other aspect of your life. And even better, you don’t have to sacrifice security. By taking advantage of QR codes, you can provide better service to your residents and streamline your day-to-day tasks.

all the steps of checking out or returning a key from

News & Events

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2023 Golf Tournament - Superhe

ero Scramble

HUMAN INTEREST

Kirby Davis

by Chris Smith, Shelters to Shutters Kirby Davis, a leader at GNAA and the Nashville Multifamily Housing Industry, recently retired from Freeman Webb after a 37-year career in the industry. He was honored with a retirement party at Freeman Webb on May 23.

second change is the expectation of the customer and

Kirby attended high school in Nashville and both

even the power the customer now has through online

undergraduate and law school at UT-Knoxville. He

reviews and comments.

joined his father’s management firm in the late 80’s

Kirby acknowledges that he has been fortunate to be in

after serving a two-year clerkship with a federal judge.

the right industry at the right time with the right people.

He continues to enjoy discussing strategy and use of

Nashville was coming out of a real estate slump in the

capital with his 91-year-old father, whom he calls a

early 90’s and multi-family housing was significantly

great mentor.

underbuilt. With the growth of Nashville, the increasing

Kirby has been a key player in the development and

demand, and the expansion of building, Kirby modestly

growth of GNAA and served as President of GNAA in

says of his business success, “It was hard not to mess

2002. He was given the lifetime achievement award

it up.”

in 2018. Kirby believes in the value of GNAA and

In addition to his work in the industry, Kirby is also

thinks it is a great way to meet other professionals

known for his interest in the issue of homelessness.

in the industry, collaborate, and even recruit future

First Management Company and later Freeman Webb

employees. His hope is GNAA will continue to cultivate

have provided housing for the homeless, and Kirby has

the health of the multi-family housing industry and

been involved in non-profits like Shelters to Shutters

advocate for its best interests.

and other organizations that assist this segment of the

When asked what the biggest change in the apartment

population.

industry has been, Kirby’s quick answer is “technology.”

This desire to help those in need is a product of Kirby’s

“For years we kept up with rental payments in pencil on

Christian faith. “We are put on this earth to help others.

a ledger card. If the rent was not paid on time, we just

We are to be the hands and feet of Jesus.” In explaining

changed the locks.” (Those days are long gone.) The

his commitment, Kirby also references the story of Ruth in the Old Testament. In that account we are told everything was not harvested, but some was to be left

CHRIS SMITH

Shelters to Shutters

in the field for those in need. Kirby’s summary of that story for today is, “We don’t pick up every nickel.” continued on p. 27

News & Events

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DIVERSITY, EQUITY & INCLUSION

Juneteenth

by Tracey Crowe, CAM, Lion Real Estate Group Juneteenth is an annual celebration that commemorates a specific date – June 19, 1865, the day many enslaved people in Texas learned they had been freed.

The federal holiday will be observed on Monday, June 19. As a result, government buildings will be closed and many Americans will have the day off from work. When Juneteenth falls on a Saturday, the preceding Friday will be an observed legal holiday.

Juneteenth takes place annually on June 19 and marks the true end of slavery in the United States. The holiday is officially recognized in 48 states, and last year President Joe Biden signed the Juneteenth National Independence Day Act, making the day a federal holiday.

The holiday observes the day when slaves in Galveston, Texas, were finally informed of their freedom upon the arrival of federal troops on June 19, 1865 – two years after President Abraham Lincoln signed the Emancipation Proclamation and about two months after the end of the Civil War. Today, Americans celebrate this important day in history by attending local parades, serving Juneteenth-inspired recipes and reflecting on the true meaning of freedom.

Juneteenth has grown from a national holiday into a global one with a variety of celebrations worldwide, including cookouts, festivals, marches, pageants, parades, picnics, rodeos, readings and vigils. Events commemorate African-American culture, achievements and food, while honoring a monumental change in American history.

Many universities and private companies have joined state governments in recognizing Juneteenth as an official holiday. The NFL declared Juneteenth a league holiday in 2020, following in the footsteps of companies like Nike and Twitter.

TRACEY CROWE

Lion Real Estate Group

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Greater Nashville Apartment Association

NEXTGEN

Rising Stars Series EDDIE WILLIAMS– Operations Manager, Trash Scan App Years In the Industry Five

Volunteer Positions Currently & Previously Held in GNAA None currently – first year but eager to get more involved.

What brought you to the apartment industry?

There was an opportunity to fill a digital void within a fast-growing amenity that we couldn’t ignore.

Was this the career path something that was always on your radar?

Multifamily, no, but my goal has always been to be an entrepreneur. This has allowed me that opportunity.

Did you have any unrelated jobs growing up that unexpectedly prepared you for the apartment industry?

I was in Retail Operations for companies for various Fortune 500 companies.

Why is property maintenance an attractive career path?

Attractive because there is a constant and ever-growing need for them.

Best professional advice you have ever been given?

Focus on what you can control, not what you can’t.

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What is your favorite thing to do on the weekends?

I really love to grill.

Do you have any pets?

Nope, too close to having kids.

Coolest place you’ve ever traveled?

Cabo, so far.

Give us a fun fact about you.

I’m related to Drake (yea, the “I’m On One” Drake).

What upcoming GNAA event are you excited to attend and why?

DEI Bingo Mixer. Just the energy around the committee and the opportunity to network while having a little fun!

Do you have a motto you live by?

“No one cares how much you know, until they know how much you care.”

If you could get a “do over” for something in your career, what would it be and why?

Being more outspoken. I’ve always been a man of action, but speaking could have probably helped me get promotions sooner.

Any advice you could give to the rising stars of GNAA? Come to events looking to get to know people. People buy who you are before they ever buy your services.

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NEW MEMBERS MANAGEMENT COMPANIES Avenue 5 Residential Melissa Means 901 5th Ave. Seattle, WA 98164 Brentwood Oaks

Commonwealth Management Corporation 464 Hickory St., Suite C Fond du Lac, WI 54935 920-638-4800 j.caddy@cmcproperties.net

APARTMENT COMMUNITIES Brookwood Tiffany Hartley 800 Academy Ln. Columbia, TN 38401 72 apartment homes 931-982-6466 thartley@volprop.net Volunteer Properties

Cambridge 1045 Fisk Rd. Cookeville, TN 38501 80 apartment homes 931-267-8290 thebellevue@volprop.net Volunteer Properties Chartwell Commons Kevin Burton 300 Sutton Dr. Spring Hill, TN 37174 124 apartment homes 615-387-9437 chartwellcommonsmgr@elmiongtonpm.com Elmington Property Management Dunbar Townhomes 291 Dunbar Cave Rd. Clarksville, TN 37043 20 apartment homes Volunteer Properties

Highland on Briley Chinise London 2131 Elm Hill Pk. Nashville, TN 37210 408 apartment homes 615-392-3407 clondon@arbaliving.com Arba Living

Townes at Hamilton Shanekah Crews 1020 Hamilton Crossing Antioch, TN 37013 105 apartment homes 615-551-7311 cdtownesathamilton@liverangewater.com Rangewater Real Estate

Jackson Manor Townhomes Dillon Lovall 1500 Hampshire Pk. Columbia, TN 38401 96 apartment homes 931-982-6466 management@volprop.net Volunteer Properties

SUPPLIERS

Luna 1009 Eighth Ave. S. Nashville, TN 37023 108 apartment homes 615-680-7039 lunamgr@cushwake.com Cushman & Wakefield Parkview Place 495 Ringgold Rd. Clarksville, TN 37042 88 apartment homes 931-546-5033 parkviewplace@volprop.net Volunteer Properties Skyline Flats 103 Hart Ln. Nashville, TN 37207 13 apartment homes 615-933-4209 skylineflats@volprop.net Volunteer Properties Spring Creek 1558 S. Spring St. Manchester, TN 37355 10 apartment homes Volunteer Properties

All Dry Services of Greater Nashville Omar Arguello 1529 Rachaels Rdg. Hermitage, TN 37076 615-379-7575 admin615@myalldry.com

Biohazard Waste Cleanup; Moisture Control; Mold Abatement; Odor Removal; Water Extraction/Damage

Austermiller Roofing, Inc. Brad Hatcher 9485 Lebanon Rd. Mt. Juliet, TN 37122 615-553-2041 brad@austermillerroofing.com Roofing Contractor

FSI Construction Chad Watts Jay McClain 4424 W. Sam Houston Pkwy. N., Suite 440 Houston, TX 77036 615-450-4215 chadwatts@fsiconstruction.com General Contractor (Remodeling/Repair)

Plan Left Jenn Peden 615 Main St., M1 Nashville, TN 37206 615-649-0690 support@planleft.com

Internet Advertising; Internet Rental Marketplace; Internet Services/Consulting

Steve Ward & Associates Darien Payne 7330 Cockrill Bend Blvd.

Nashville, TN 37209 615-389-8511 darien@swainc.com

Countertop Materials Distributor; Countertop Sales/ Service

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Sunday

Monday

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Tuesday

5

Wednesday

6

7

Thursday

News & Events Committee

Friday

Saturday

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2

3

8

9

10

16

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JUNE

8:45am

Fathers Day

NAA Apartmentalize

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12

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Membership Committee 9am

Apartment Tour Committee

Gala Committee 10am

9am

19

CPO Class 9am

20

9am

Education Committee 10:30am

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Trade Show Committee 12pm

12pm

NextGen Committee

25

15

Managers Luncheon

10am

18

14

Awards Committee

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Community Service Committee 9am

Legislative Committee

CPO Class

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9am

Maintenance Luncheon 12pm

Maintenance Committee 9am

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9am

Communications Committee

General Membership Meeting

Statistics Committee

Board of Directors

Maggiano’s Little Italy 11:30am

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RPM Committee

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9am 9am

30

11am

1pm

DEI Committee 4pm

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Maintenance Lucky Hour Highlights

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Greater Nashville Apartment Association

ON TREND

Diversity

by Lisa Gunderson, Bristol Development We want our communities to reflect the people who live there. A mistake is that many developers focus on a specific target demographic in their design efforts. For example, we have all been to those properties that feel like they are recreating a nightclub experience in their interior design and marketing. This immediately alienates a larger group of potential renters because they feel excluded.

How can we inclusively design? We begin by ensuring everyone is represented in our stock photo selection for our website. Is it time to revisit your imagery to make sure it is inclusive?

Next, I remind my team on every project that this is not about you, it’s about the people who will live here. I might like an interior design choice, but it might not be suitable for the project if I am trying to speak to a broader audience than just my specific representative niche. Next time you redecorate, ask your team for input on what residents and prospects might want to see.

It’s the Law, cont. from p. 7

Human Interest, cont. from p. 17

conditioning blowing full blast? If so, it is possible that the A/C unit is failing to properly cool down the space while regulating the outside air. Consider instituting more frequent maintenance checks during the summer months to ensure that your residents are adhering to the mold and moisture addendum of the lease.

Remember, the lease affords you the right to enter at any time, so long as you provide your residents with proper notice.

When asked what he has enjoyed the most about his

As hotter temperatures draw near, it is imperative that you and your staff are well versed on your community’s policies and procedures so you are prepared to deal with the lease-violating behaviors synonymous with the summer months. Doing so will ensure a spectacular summer season for all residents to enjoy. And, as always, contact your friendly neighborhood landlord attorney with any questions or concerns!

News & Events

career, Kirby answers the people he has been blessed to work with and forming teams. “I am proud to provide a good home for people and a living for our employees.

It is a virtuous circle.”

As a relative newcomer to this industry in my role as Executive Director of Shelters to Shutters, I have been so impressed with others’ comments about Kirby.

Over the past two years, whenever I have mentioned Kirby’s involvement with our organization, the universal response from everyone has been, “Kirby Davis. What a great man!”

Indeed.

Thank you, Kirby, for all you have done to bless our community.

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GNAA Expands Reach to Local School Systems New Committee Announced

As part of the 2023-2025 Strategic Plan, GNAA sets its sights on reaching out to local high schools to bring awareness to the multifamily industry and all the benefits it has to offer. GNAA representatives attended a total of four career fairs in March and June in Wilson County. These schools included Green Hills High School, Mt. Juliet High School, Lebanon High School, and Wilson Central High School.

GNAA has also recently established the Residential Property Management (RPM) Careers Committee, modeled after NAA’s committee. The RPM Careers Committee strives to bring awareness of the multifamily housing industry and its career opportunities to local students and prospective individuals.

There has never been a better time to consider a career in Residential Property Management (RPM), and the committee proudly works to provide networking opportunities that highlight the benefits of working in the industry. It is a growing industry that brings with it an increased need for talented, creative and passionate individuals to lead and support it. Chairman Stephanie Liston has named three co-chairs: Jeremy Byrd, Maintenance Supervisor for Arya North Gulch; Eddie Ivey, Vice President of Operations for Freeman Webb Companies; and Tammy Lee, Vice President of Special Services for Lincoln Property Company.

If you are interested in joining the committee, please fill out the GNAA Committee Signup Form (google.com).

Eddie Ivey

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Jeremy Byrd

Tammy Lee

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MEC Breakfast Highlights

Suppliers Luncheon Highlights

Directory Celebration

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Greater Nashville Apartment Association