June 2019 GNAA News & Events

Peace of mind is at the core of what we do and why we do it.

You and your residents will have complete peace of mind knowing Signal 88’s flagship

mobile patrol service is the strongest visual deterrent available in the security industry today.

Professional officers pilot patrol SUVs, wrapped in reflective graphics and outfitted with LED lightbars for maximum impact. Signal 88’s state-of-the-art tech suite ensures complete

accountability and our ability to respond to your needs at a moment’s notice. We’re here to provide peace of mind-for you and for your community!

Contact us today in Nashville and Memphis for a free security consultation!

Huston S. Akins, President/CEO • hakins@signal88.com • (855) 921-3600

2019 Board of Directors

GNAA News & Events / June 2019

Chairman-Elect Zac Ward, CPM® Vice-Chairman Stacey Holt, CAM® Secretary/Treasurer Tracey Crowe, CAM® Immediate Past Chairman Andrew Klahn, CAPS®, NALP®, HCCP®, CAM® Managers Representative Gia Suastegui Maintenance Representative Ron Koman Supplier Representative JD Wright Management Directors Anne Adams, CAM®, NALP® Melanie Brink, CAM® Chloé Evans Tina Hamor Sully Lemmons, CAM®, CPM® Stephanie Liston, CAM®, CAPS® Katherine Morrow, CAM® Jenn Mulholland Lori Torres, CAM® Dee Wilson Maintenance Directors Diane Mason, CAMT®, CPO® Dale Smith, CAMT®, CPO® Supplier Directors Valerie Hirsbrunner Jennifer McCoy, Esq. Loyd Owen Dwayne Rawls Lacey Smithson, NALP® IREM Representative Richard Wright, CPM® MDHA Representative Norman Deep Legal Advisor M. Wesley Hall President Diane Carter Vice President Scott Meert

Contents

Chairman Stephanie Burns, CAM®, NALP®, CAPS®

Features 5

7

10

4

8

11

14

17

17

18

18

19

Finance Connie Morris

Active Past Chairmen Mary Bradley Brad Cather, CPM®, HCCP®, SHCM® Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM® Barbara Haynes Shelley James, CAM®, CAPS®, CPM® Tammy Lee, CAM® Chari Lewis, CAM®, CAPS®, CPM® Stacy L. Molen, CAM® Nancy Morris Linda Page, CPM®, ARM® Ellen Parker Susan Sherfield, CPM® Lisa Swick, CAPS® Rita Wilkinson, CPM®, ARM® Joyce Wolfe

Now Featuring Brookside Properties Tech Tip Email Security Tips Every Professional Should Know

Association News

Director of Education & Events Ginny Johnson

Statistics Bobbi Turner, ARM®

10 Things I Learned About Leadership from My Mentor Stephanie Burns shares important lessons learned.

21

22

About the Cover Brookside Properties

Thank you to our sponsors: Bug Solutions Chadwell Supply

Beautification Showcase Your Community!

New Members Welcome!

Budget Boot Camp Get ready for budget season!

2019 Trade Show “Where the Magic Happens” Middle Tennessee Events in June Mark your calendar for these fun events!

June Networking Opportunities Suppliers, Managers and Maintenance Luncheons CAM Course Boost your knowledge, skills and confidence!

CAS Course Become an apartment industry insider!

Calendar Something Special Noted on the Calendar Supplier Success Sales are about the details!

Slide Into Summer Fun Help the children of the Nashville Rescue Mission

2019 Beautification Awards Awards will be presented in the following categories:

Showcase Your Community!

Community Beautification

Overall community appearance

Judging Dates: Last two weeks of June and 1st two weeks of July

Clubhouse

Flowers

Design, suitability to site

Maintenance Shop

Overall design, layout, furnishings & amenities

Organization and safety

Best Pool

Best Model

Overall swimming pool appearance

Best Renovation

Best design and decoration

Renovation started no earlier than 1-1-2013. *Booklet of before and after photos needed for judging.

Please email high-res logo and four high-res photos with your submission.

Cost: $75 separate entry fee or $300 to register for all categories.

Please call the GNAA offices or email conniemorris@gnaa.org with any questions.

OUR NASHVILLE TEAM IS DEDICATED TO YOUR SUCCESS!

We’re here for GNAA ▶ Local Warehouse ▶ Competitive Pricing ▶ Thousands of MRO items in stock ready for next day delivery!

ANDREW WAYNICK 615.202.5516

DOUG WAYNICK 615.347.8004

SHANE GATES 615.579.4129

WES RANSOM 615.410.5529

▶ Legendary Customer Service ▶ Best-in-Class Invoicing (subtotaled by category INCLUDING tax)

▶ Technical Training—Chadwell University ▶ User-Friendly Website ▶ Renovation Services

www.ChadwellSupply.com | 888.341.2423 | (Esp.) 888.341.7330 | (Fax) 866.206.5581

4 GNAA

10 Things I Learned About Leadership from My Mentor For almost 13 years I was fortunate enough to work for someone who has been more to me than just a boss, but a mentor as well. Sadly, we don’t work together anymore, but as I have reflected on our time together, I’ve thought about all the amazing lessons I learned from her both personally and professionally. I thought I would share with you some of my favorites: 1. Always be inquisitive and never take anything on face value. Sometimes people will take your questions as cynicism – but it couldn’t be farther from the truth. Asking questions and digging deeper into issues empowers you with knowledge so you will have a valid opinion and make an informed decision.

2. Never manage your budget expenditures based on how it will affect your personal bonus potential. As a manager you should always think of yourself as an extension of the owner you represent. Therefore, the owner’s interest should always be paramount to your personal interests. Before you make any decisions, ask yourself, “What would I do if I owned this property and this was my investment?” As long as you have done everything in your power to maximize income and keep your operating expenses to a minimum, you will know you have done your job – even if you haven’t reached your personal financial or performance goals.

3. Get all sides of the story before you take action.

Anytime an employee comes to you with a problem they are having with someone else, it can be easy to rush to

judgment and react to the situation immediately. However, it is imperative to always keep an open mind and take the time to personally talk to each person involved. Once you have a clear understanding of what occurred, you will be able to react accordingly and develop the appropriate strategy to resolve the issue.

4. Give your employees room to fail and don’t punish them when they do. Being a good manager is somewhere in between controlling what people do and showing constraint – a difficult thing to balance at times. When you see an employee doing something incorrectly, the most natural reaction is to intervene and fix it. But first, stop and ask yourself, “If I intervene, will it hurt or benefit them?”

Sometimes by allowing your employee to fall on their face, it enables them to learn something they would have not discovered otherwise. Of course, you will also need to assess the risk and consequences of failure. So if they are about to violate a Fair Housing law for example, by all means intervene!

5. It’s lonely at the top. One of the hardest things about being a manager is the boundaries you have to set with your employees. Although it is easier to treat your employees like friends, doing so can put yourself in a bad situation.

Blurring the line between friend and boss will make it a challenge to be objective in giving performance reviews and making tough decisions about their employment. You need to find the right balance of being friendly and likable while earning your team’s respect. The best way to go about this is to take a step back from your personal wants and needs and look at what’s best for your company and your team.

Because at the end of the day, your team doesn’t need a friend – they need a leader.

6. Successful property managers fully understand their financials as well as how their actions can positively or negatively impact the bottom line. A crucial aspect of a property manager’s job is to interpret and utilize financial

by Stephanie Burns, CAPS, CAM, NALP

continued on p. 6

GNAA 5

10 Things, cont. reports on a regular basis. These reports serve as a reminder of how simple everyday decisions, from the hiring and firing of employees to buying appliance parts, can impact your NOI. Even understanding how your response time in making decisions can be the difference between making money and losing money. For example, a property manager who waits too long to increase market rents during a busy leasing season has missed an opportunity for large revenue growth.

7. The “Snow Globe Effect.” As a leader, it is important to understand that you create an emotional climate within your team by the way you present yourself in your attitudes and behaviors. Even though at times you might be mad, scared or agitated, you should never convey this to your team or express it in your body language. For example, if there is a new company policy you disagree with and are upset about it, you must force yourself to stay calm with a positive outlook and not let anyone on your team know something is wrong. Otherwise you may unknowingly create a sense of anxiety or panic, which will in turn affect your team’s job performance.

The best analogy is to imagine yourself as a snow globe.

If you are shaken up, everyone will see how crazy you are with the snow and glitter moving in every direction. But if you choose to cover yourself up with a towel, no one will see anything but the towel. The craziness of the snow and glitter in your world will remain hidden, helping to maintain a sense of business as usual with your employees.

8. Get out from behind your desk. It is so easy to get overwhelmed with emails, paperwork and other daily responsibilities that getting out of the office and walking the property becomes a low priority. However, it is important to either give yourself reminders or schedule certain times to do property inspections on a regular basis. These walks are essential because it helps to have another set of eyes looking at your property, as details can and will be missed by others. It also allows you to keep your staff accountable as they may not be working up to their full potential or training.

9. Surround yourself with good people. To be successful you need to recognize that by having good people on your team will only magnify your abilities. It is also important that you realize your own limitations and know that you can’t do everything by yourself because you don’t have all the answers or the expertise. That is why you should hire people who have knowledge or talent in areas you don’t

6 GNAA

fully understand or need help with. It is also crucial to learn from the pros by observing them and seeking them out as mentors. If your focus is always on being the best, then you will have the best team and offer the best services to your residents, ultimately making your property a success.

10. Dress for the position you want, not the one you have.

You have an image, whether you design it consciously or not. When you think about how you present yourself, do you think it is a true reflection of you at your best?

Consider someone in your life who is successful. When you think about their appearance, they probably look like a successful person because they are polished, well-dressed and exude confidence.

By making the effort to dress for success, it will allow you to convey a positive and compelling message to others that you are to be taken seriously. It may also help you to gain a competitive advantage by setting you up to get a raise or a promotion within your company.

Now Featuring

What is Brookside? The quick answer, we are a team of dedicated professionals offering a full service commercial real estate firm engaged in the business of managing, leasing, selling, purchasing and developing commercial and multifamily properties throughout the Southeastern United States.

More importantly, is who we are. We are a family of hard working, passionate and dedicated people working to provide the best communities for our residents.

We are the people who remember our residents’ birthdays, their dog’s name and ask how their recent vacation was. We are constantly learning from our people, growing and developing into new areas and expanding our horizons, including the introduction of our Short Term Rental division most recently in 2018.

We were founded by a man who believed in community and spread that gesture to everyone who knew him. Nelson Andrews (founding member of Leadership Nashville, Vanderbilt Children’s Hospital, and the Nashville Alliance for Public Education) committed himself to Brookside and to upholding a high regard for his community, excellence we still commit to today, in his memory.

Our first “employee,” Miles Warfield, Sr., led multiple community causes of compassion including the Ronald McDonald House, March of Dimes and the local division of Girl Scouts of America. Miles was not only a property manager, but a leasing professional, developer, operations manager and much more. Both Miles’ and Nelson’s commitment to the community drives Brookside to participate in as many philanthropic causes as possible, including our yearly build with Habitat for Humanity, involvement with Open Table Nashville, Susan G. Komen and Show Your Love campaign supporting our educators.

Brookside is adaptable, versatile and innovative, offering in-house services like facilities management, construction, interior design, advertising and marketing, along with preferred national supplier relationships, time and cost efficiencies that benefit not only our owners and investors, but our people, living in our communities and managing them.

So, who we are cannot be explained in a paragraph, we are Brookside, and proud of it!

#LiveBPI

GNAA 7

New Members Suppliers

APEX Restoration DKI Chris Hunt 411 S. Anderson St. Tullahoma, TN 37388 931-461-5508 chunt@apexdki.com Water damage, restoration, reconstruction, fire damage, mold removal Referred by: Rod Beverstein College Hunks Hauling Junk and Moving Steven Teaster 443 McNally Dr. Nashville, TN 37211 931-461-5508 steve.teaster@chhj.com Moving services & junk removal Referred by: Joe Cachiolla COUNTERTOPS

Signal 88 Security of Nashville Huston Akins 555 Marriott Dr. #315 Nashville, TN 37214 901-331-7466 haskins@signal88.com Security services Referred by: Stephanie Burns Silver Linings Concierge Darren Douglas & Walis Martin 2402 Obrien Dr. Murfreesboro, TN 37130 615-568-3418 404-934-0112 Silverliningsconcierge.Com Referred by: Previous Member BATHTUBS

SHOWERS

Valet Trash Services, Nightly Groundskeeping Speedy Trash, LLC Juan Borges 6224 Tuckaleechee Ln. Antioch, TN 37013 615-579-5161 borgesjca@gmail.com Referred by: Valet Trash Services

TILE

CABINETS

24/4 Servi 8 ce

r 3 Yea ty n Warra

Before

Before

After

After

Remodel at a Fraction of the Cost of Replacement ≈ All Work Warranted ≈ In and Out in ONE day!

Get A Grip Nashville Certified • Licensed • Insured Locally Owned and Operated

Call

615.772.3234

Click

nashville.getagrip.com

Free Phone Quotes & On-Site Estimates

residential & commercial surfaces refinished & restored without removalTM

8 GNAA

May Maintenance Luncheon

Ryan, Cadence Cool Springs; Jeff, Nashville Plywood, George, Villages at Meadowood

Scott, Artisent Floors; Mario, Baker Station; Ashraf, Willow Pointe; Mark, Villages at Meadowood

Brian, Hickory Point, Dave, Get a Grip; Greg, The Lakes of Bellevue

Randell, Urban Housing Solutions; Robert, USS; Josh, Cadence Cool Springs

May Managers Luncheon

Mike, Music City Removal; Brian, R3 Contractors; Lee, Mollette Investment Services

Bill, First Call Claims; Lacey & Lauralee, CORT; Kelsi, Fitness & Exercise Solutions; Andrea, RentPath

Pamela & Maria, Lenox Village Town Center; Carole, RentPath; Adam, Sherwin Williams

Glinda, Law Office of Hall & Associates; Jenny, RentPath; Katherine, Greenhaven; Ashtyn, SRP Contractors; Meredith, NTS Development

Jack, Pet & Playground Products; Brigitte, Brookside Properties; Alice & Ryan, Oakwell FArms

Clinton, Signs First Nashville; Brandy, RentPath; Jason, Signs First Nashville

Rochelle, Willow Pointe; Alberto, Real Floors; Tiffany, Willow Pointe; Pam, DPM of Nashville

The Hall Law Firm Winners!

Richard & Lisa, Maintenance Supply Headquarters; Sarah, Realync; Wes, Aertson Midtown; Steve, College Hunks Moving

Leilani, Vintage Blackman; Mike, Music City Removal; Malcolm, RAM Partners

Doug, Window City; Maria, Lenox Village Town Center

Wes, Aertson Midtown; Josh, A-1 Concrete Leveling

Frank, TLC Powerwash; Stephanie, NTS Development; Chris, Ready Fitness

Anastasia, Vintage Blackman; Debbie, Reliable Roofing

Chris, Ready Fitness; Allen, Brookside Properties

GNAA 9

Tech Tip

Email Security Tips Every Professional Should Know

by Jo Pulcini, Data One International

An employee’s email is front door to a company’s entire infrastructure. Every year there are over a million sophisticated attempts to penetrate commercial servers and interests. Your work email is a much larger target than your personal one. Why? Because the chance for commercial exploitation is much higher with a company than that of an individual. Here are five tips for how you can protect your company and yourself from these persistent intrusions.

1. Password Diversity

We hear it all the time, “remember to change your passwords frequently.” However, it is just as important to have a separate password for your personal accounts. If your personal account gets hacked, then the hackers have a vested interest to learn more about you and they will try your personal password on your work password and vice versa. In real world terms, you wouldn’t want your house key to be the same as car keys, would you?

A password manager such as Last Pass or Dashlane can be a great help. Password managers are something every organization should consider as they are extremely cost effective. In the absence of those programs, try rotating through passwords in your head based on familiarity of the contents. For example, rotating through the names of the actors of your favorite TV show for the “word” portion of your passwords.

2. Separate Accounts

Something we see a lot in the multifamily industry is shared inboxes tied to an individual property. The professional consensus is that shared inboxes are powerful tools, but every management level employee should also have an individual account as well. Also, every company needs to

10 GNAA

have strict guidelines for offboarding an employee on the day they leave the organization and an audit trail process in case something goes awry.

3. Spearphishing

This is the term for when you get those weird emails that encourage you to click on them to investigate. While declining over the last few years, there are still a million spearphishing campaigns every year. Common tricks you will see are the following: a. An email with the reply “re” already in the title b. An email from UPS, Fedex or USPS referring to a package c. An invoice you don’t recognize with an attachment Remember to ignore these and never click on an unfamiliar link or attachment.

4. Social Engineering

These are scary. You will get an email, often looking like it’s from your own inbox, that is trying to get you to send money to a certain link. Often these emails will accuse you of vague illicit activities and try to convince you that they have incriminating evidence. Key phrases to look out for are the following: a. “I have full access to all your accounts.” b. “I see what you have been doing on the camera.” c. “I will email your entire history to all your contacts if you don’t send money…”

The best thing to do with these is to report them to your IT manager and simply ignore them. Remember, we are all more boring than we like to admit. These emails are almost always a bluff.

continued on p. 11

Tech Tip, cont.

5. Swapping Credentials

One of the biggest security threats is the exchange of passwords or login information to other programs via email. Email accounts are a pain if they get intruded on, but if the credentials for your property management system have been exchanged via email, then the situation just escalated significantly. This is sort of like cleaning up a gasoline spill while smoking a cigarette.

What’s the best way to give credentials to someone who is not in the same office? Give that person a call. Have them type it directly into the system they are trying to get in.

Also, those professional password management programs mentioned earlier also have a secure method of sharing credentials between users built into them as well.

At the end of the day, the best defense against email hackers is the collaborative responsibility of managers and IT professionals to educate and enforce best practices. Studies show that even the occasional “security tips” message from the IT department can drastically reduce the risk of employees falling risk to a data breach.

Budget

Boot

Camp

John Garza

VP of Sales & New Business Development (678) 822-6575 John.Garza@amerpaint.com

Get ready for budget season with this class presented by NAAEI Education Chair Susan Sherfield. Start with some math formula review and then learn to translate that to budget and financial planning. A great refresher course for those getting ready to do 2020 budgets!

Tuesday, July 16, 2019

2 International Plaza 1st Floor Training Rooms 1 & 2

9:00 a.m. - 12:00 p.m.

Member Price: $99

Register online at www.gnaa.org!

Thank You 2019 Education Sponsors!

Susan Sherfield

Vice President – National Education & Employee Development at Mercy Housing

Brookside Properties • Elmington Property Management • Ferguson Facilities Supply • First Call Freeman Webb Companies • Law Office of Hall & Associates Law Office of Jennifer McCoy • L.I.C.R.A - Nashville • Lighthouse Property Management • Lincoln Property Company Universal Media Group • Valet Living • Wheeler, Inc.

GNAA 11

-

Boot Scootin’ Bogey

Maintenance Supply Headquarters

Enjoying the great weather!

Chadwell Supply

The RAM Partners Team

If you ain’t first you’re last!

Go Doorstep

Middle Winners 1st Flight

Freeman Webb hits the links

Cigar Cart Sponsor: BCJ Building Services

Thank you, Title Sponsor Sherwin Williams!

The H

The Liberty Group

Penny, Penny Rawls Photog Universal Media Group

Wheeler is your one-stop shop: Full service roofing, full service

Wheeler, Inc. • 3868 Dickerson Pk, Ste

Hill Law Firm

graphy; JD,

Volunteer Properties

More golf winners!

Summit Roofing

Valerie, BG Multifamily; Lauralee, Lacey & Kelsi, CORT

Contractors Inc.

Landscape Workshop

Greystar

Jay, HD Supply; Rusty, RAM Partners

The Real Floors Team

e electrical, plumbing, and general construction.

e 200 • Nashville, TN 37207 • Phone: 615-860-5411 • Fax: 615-860-1004

GREATER NASHVILLE APARTMENT ASSOCIATION

2019 TRADE SHOW

Booths a going fa re yours tost...get day!

Registra t

ion compan for managemen y and co t mmunity attende es begin s soon.

AUGUST 15, 2019 G AY L O R D O P R Y L A N D E V E N T S C E N T E R 5:00 PM UNTIL 8:00 PM V I P 3 :3 0 P M U NTI L 5 :0 0 P M

14 GNAA

2019 Trade Show The 2019 GNAA Trade Show – “WHERE THE MAGIC HAPPENS” – is right around the corner!

Mark your calendars for August 15 and plan on spending an evening networking and building relationships with suppliers, learning about new products and having an opportunity to catch up with old friends. This year’s exciting Trade Show will be at The Gaylord Opryland Events Center (same location as last year). Doors will open at 5:00 p.m.

Plan ahead. If there are specific suppliers you want to visit, make a list and try to visit with them first. This is an opportunity to visit with and meet suppliers you have not had a chance to meet before. Don’t feel bad if you don’t get to meet with everyone. The suppliers are participating in the show to generate new business. It’s OK to pass by a booth that is not beneficial to you and your community. Make sure your badge is in plain sight while browsing the trade show booths, and bring plenty of business cards. (Children are not permitted to attend the show.)

Suppliers, this is your opportunity to meet with past, current and new clients. Where else will you get to be under one roof with this many customers? Market your company’s products and services before the show so attendees can see the value in visiting your exhibit. You have a booth, you have a space, but you are the one who will make it come alive. Don’t just stand in your booth like a statue. Smile and grab people as they walk by. Bring them into your space. Get them interested in your product. Ask questions and stand out above the crowd.

Keep in mind that people are visiting as many booths as time allows, not just yours. What you say to people needs to have a purpose. Be excited, and remember, they may have just left your competitor’s booth. Develop an opening question that makes you stand out, and be sure to have your booth manned at all times.

Your work is not done when the show is over. Now you get a chance to follow up. All those business cards in that fish bowl are hot leads. Don’t let the excitement of the trade show go cold. Follow-up is so important. Call or email and make an appointment to visit as quickly as possible.

by Joyce Wolfe, Past President

Remember, don’t forget to have fun!

GNAA 15

Nashville’s Community Laundry Experts!

Payment Systems that are available: · Coin · Credit/Debit Card Readers · Insights App · Value Transfer (Loyalty Card System) Contact your local sales representatives: Wendy Thrower wendy@selaundry.com or 404-576-4801 Robbbie Saladino robbie@selaundry.com or 470-663-2190

No, really, we take laundry seriously!

www.selaundry.com Proud to Support the Greater Nashville Apartment Association!

Law Office

Hall & Associates

NATURAL DOG PARK PRODUCTS

M. Wesley Hall III

Nathan C. Lybarger

LandlordAdvocate® 223 Madison Street • Suite 212 • Madison, TN 37115

6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3

16 GNAA

GymsForDogs.com sales@GymsForDogs.com 800-931-1562

Middle Tennessee Events in June 2019 Summerfest at River Bluff Park

June 4-8 Ashland City, TN The Summerfest will will feature live entertainment every night, arts/crafts, food booths, and much more. Hours: 6pm-10pm each day

2019 CMA Music Festival

June 6-9 Nashville, TN – LP Field The CMA Music Festival will feature talented artists performing on multiple stages. Enjoy great music, activities and take autographs and pictures.

2019 Nashville American Artisan Festival

June 14 Nashville, TN – Centennial Park The 44th annual American Artisan Festival will host over 150 talented artists and crafters demonstrating and selling their creations in fine arts, painting, photography, fine jewelry, ceramics, glass, wood, furniture, handmade and more. Kids will enjoy several activities organized for them including face painting. Listen to live music and enjoy good food along with craft beers and wines. Hours: Friday 12pm-8pm; Saturday 10am-7pm; Sunday 10am-5pm

2019 Pride Festival Vendor Market Place

June 22 Nashville, TN – Public Square Park This two-day festival will include entertainment, great vendor marketplace, equality walk, food vendors and much more.

Hours: Saturday 10am-9pm; Sunday 12pm-6pm

2019 Lyles Sunny Day Craft Festival

June 22 Lyles, TN – East Hickman High School Come shop with more than 100 talented crafters from around the country. You will find crochet and needlework, jewelry, purses, accessories, paper crafts, home decor, boutique clothing, pet items, decorative glass, wreaths, homemade desserts, hand-carved wood, candles, and much more. There will be an expansive direct sales market featuring popular brands such as Lularoe, Scentsy, Thirty-One, Mary Kay, Perfectly Posh, and more. There will also be a vendor raffle table, kid zone, door prizes, games and more. Savor a diverse selection of mouthwatering eatables at food trucks. Hours: 9am-3pm

June’s GNAA

Networking Opportunities Suppliers Luncheon June 5, 2019

GNAA Office @ 11:30 am

Making Magic at the GNAA Trade Show

Speaker Panel of Supplier Members

Managers Luncheon June 12, 2019

GNAA Offices @ 12:00 pm

A Realtor’s Perspective of Nashville

Speaker: Megan Jernigan, The Jernigan Group

Thank you to our sponsors!

A-1 Concrete Leveling CORT Impact Trash Music City Removal

Maintenance Luncheon June 19, 2019

Hermitage Smorgasbord @ 12:00 pm

HVAC Updates

Speaker: Jim Fox, HVAC Techline

Thank you to our sponsors!

Chadwell Supply HVAC Techline • L.I.C.R.A-Nashville Reliable Roofing Wright Construction

GNAA 17

Boost your Boost your knowledge, skills, knowledge, skills, and confidence! and confidence!

September 23-27, 2019

Certified Apartment Manager

8:00 am - 5:00 pm

Certified Apartment Manager

GNAA Education & Training Room

WE RECOMMEND THIS COURSE for community managers and experienced assistant managers.

WE RECOMMEND THIS COURSE for community managers

Earning your CAM credential allows you to demonstrate that and experienced assistant managers. you have the knowledge and ability to manage an apartment Earning your CAM credential you to demonstrate that community and achieve the owner’sallows investment goals.

The CAM credential you well career and you have thepositions knowledge andfor ability toopportunities manage an apartment advancement. community and achieve the owner’s investment goals. The

CAM credential positions you well for career opportunities and advancement.

Thank You 2019 Education Sponsors!

Brookside Properties • Elmington Property Management YOU’LL LEARN ABOUT: /person

SPACE IS LIMITED! SIGN UP TODAY. Fax to GNAA at (615) 365-3571, email to ginnyjohnson@gnaa.org or register online at gnaa.org.

Cost: $899

• Sales team management and product readiness

Ferguson Facilities Supply • First Call Freeman Webb Companies • Law Office of Hall & Associates Law Office of Jennifer McCoy • L.I.C.R.A - Nashville • Lighthouse • Working with contractorsProperty and vendors Management • Lincoln Property Company Universal Media Group • Valet Living • Wheeler, Inc. • Recruiting high-caliber employees

•• Equitable Occupancy rates treatment of current and potential

• Employee orientation and training

GNAA Policy: Payment must be made by course • Occupancy rates date. Absolutely no refunds will be issued. If for any you cannot attend the course, you or • reason Comprehensive marketing plans your company may send someone in your place.

• Apartment turnover

YOU’LL LEARN ABOUT:

• Apartment turnover

• residents Comprehensive marketing plans

• • Resident retention and maintaining a positive Sales team management and product readiness • company image • • Equitable treatment of current and potential • Communicating with residents residents

• Working with contractors and vendors Employee evaluation • Recruiting high-caliber employees Employment regulations and record keeping

Become Become an an apartment apartment industry insider! industry insider!

September 23-27, 2019 September 23-25, 2019 • Customer service and issue resolution

• Resident retention and maintaining a positive • Enforcing companycompany image policy and complying with laws and regulations

• Communicating with residents

Analyzing the property’s financial • Employee orientation andoperations training and taking corrective actions for underperformance

• Employee evaluation

• Monitoring property performance to achieve the • Employment regulations and record keeping owner’s investment goals

• Analyzing the property’s financial operations and • Accounting principles and practices

taking corrective actions for underperformance • Property inspections • Maximizing net operating income •• Preventive Customer maintenance service and programs issue resolution • Monitoring performance to achieve the • Reporting propertyproperty performance •• Service Enforcing company policy and complying with laws owner’s investment goals request process accurately and regulations • Accounting principles and practices

8:00 am - 5:00 pm 8:00 am -inspections 5:00 pm • Property

GNAA Education & Training Room

Certified Apartment Supplier

GNAA Education & Training Room Available inprograms person and online • Preventive maintenance

• Maximizing net operating income Certified Apartment Supplier For more information, visit www.naahq.org/CAM.

• Reporting property performance To locate an affiliate offering this course near you, visit Online member price: $825 • Service request process accurately WE RECOMMEND this course for suppliers of apartment products www.naahq.org/education-careers/find-a-course. www.GoWithVisto.org or services.

WE RECOMMEND this course for suppliers of apartment products

Earning your CAS credential allows you to network with peers from orinsupplier services. other as well asFor withmore community managers. information, visitCAS www.naahq.org/CAM. Available personcompanies, and online will help you understand the everyday challenges that apartment To locate anyou affiliate offering this you, visit Online member Earningprice: your$825 CAS credential allows to network withcourse peersnear from management customers face and help you develop unique selling www.naahq.org/education-careers/find-a-course. www.GoWithVisto.org

other supplier companies, as well as with community managers. CAS will help you understand the everyday challenges that apartment SPACE IS LIMITED! SIGN UP TODAY. Fax to GNAA at (615) 365-3571, email to ginnyjohnson@gnaa.org or register online at gnaa.org. management customers face and help you develop unique selling Thank You 2019 Education Sponsors! propositions to meet those challenges. Brookside Properties • Elmington Property Management /person propositions to meet those challenges.

Cost: $650 YOU’LL LEARN ABOUT:

GNAA Policy: Payment must be made by course date. Absolutely no refunds will be issued.

If for • Applicant screening, leasing contracts, any reason you cannot attend the course, you or and move-ins your company may send someone in your place.

• Rent collection, lease renewal, the moveout YOU’LL ABOUT: process,LEARN lease termination, and eviction

18 GNAA •

Ferguson Facilities Supply • First Call Freeman Webb Companies • Law Office of Hall & Associates • Property hazards and crime Law Office of Jennifer McCoy • L.I.C.R.A - Nashville • Lighthouse Property Management • Lincoln Property Company • Environmental hazards Universal Media Group • Valet Living • Wheeler, Inc. • Analyzing property financial operations and underperformance

• Monitoring property performance to • Property management systems and their Applicant screening, leasing contracts,achieve • Property hazards and functions the owner’s investment goals

crime

NASHVILLE ...a company for all your property needs.

F U LL S E RV I C E R E S TO R AT I ON CO M PA NY Fire • Water • Wind Smoke Damage • Mold Remediation Bio-Hazard Waste Clean up/Disposal as well as Turn Key Services for your everyday needs.

3283 F R A NK L IN L IM ESTONE R OA D • NA SHV IL L E, TN 3721 7

( 615) 360- 0079 Sunday

Monday

Tuesday Wednesday Thursday

Friday

Saturday

1

June

2

Fathers Day

3

4

Apartent Tour Committee* 9am

News & Events Committee*

Legal Seminar for Maintenance Professionals*

Suppliers Luncheon*

9am - 12:30pm

9

Awards Committee*

10

Programs Committee*

11

9am

12pm

Multifamily Executive Council Luncheon

5

8:45am

17

18

NextGen Coffee Connection* 9am

7

8

13 Gala Committee* 9am

14

15

9:30am

11:30am

Managers Luncheon*

12

12pm

Education Committee* 10am Governance Call* 3:30pm

Invitation Only

16

6

Membership Committee*

19

Community Service Committee* 9am

20

Board of Directors*

21

22

Slide Into Summer Charlie Daniels Park, Mt. Juliet 9am

9am

Trade Show Committee* 10:30am Maintenance Lunch Hermitage House 12pm

23

24

25

26

27

28

29

Apartmentalize Conference

30

*at GNAA office

GNAA 19

Remember a Member

PROFESSIONAL SERVICE WITH A PERSONAL TOUCH

DWAY N E R AW L S ( 6 1 5 ) 8 6 0 - 5 4 11 | M o b i l e 5 3 3 - 8 4 74 | F a x 8 6 0 - 1 0 0 4 3868 Dickerson Pike, Suite 200 | Nashville, TN 37207

Loyd Owen

2334 Southpark Dr., Suite 100 Murfreesboro, TN 37128 615-624-8325

Middle Tennessee’s Experienced & Professional Full Service Pest Control Providers

ADAM COHRON

ANDY KING 1350 W. College St. Murfreesboro, TN 37129

615-424-3334 andy@r3contractors.net

JENNER BENNETT Business Development/Marketing 107 Southeast Parkway Ct. • Franklin, TN 37064 615-210-0769 • FAX 615-250-0544 jennerb@watermark.us.com www.watermarkus.com

20 GNAA

1413 Woodmont Ln. • Atlanta, GA 30318 404-697-2219 adam@bcjbuildingservices.com www.bcjbuildingservices.com

CONSTRUCTION AND REPAIR SERVICE, INC.

399 Haywood Lane Nashville 615-333-3653 Nashville, TN 37211 Murfreesboro 615-895-7042 www.reliableroofing.net

Supplier Success Sales are about the details!

Wednesday, August 28, 2019 GNAA Education Room 9:00 a.m. - 4:00 p.m.

Vicki Sharp

The Sharp Solution

Register Today!

Cost: $149 Approved for six (6)

Continuing Education Credits

GNAA 21

Community Service Event

SLIDE into SUMMER FUN! for the Women & Children of

Help the Children of the Women’s Campus enjoy a little summer fun!

Saturday, June 22nd 10 a.m. - 1 p.m.

Charlie Daniels Park, Pavillion 3, Mt. Juliet, TN (Volunteers arrive at 9 a.m.)

Donate to support the event...any amount is appreciated!

Email ginnyjohnson@gnaa.org or call us at 615.365.3047!

The Education Committee chairs, Jennifer McCoy and Susan Sherfield, would like to say thank you to all those who donated to their committee baskets or gave a separate item to the Education Scholarship Silent Auction at last month’s Boot Scootin’ Bogey Golf Susan Sherfield with Andy King (R3 Contractors) and Loyd Owen (Bug Solutions), two of the many Maintenance Committee members that helped their committee win the “Best Basket” contest. Congratulations!

Scramble! Your efforts helped us raise $3,400 to give scholarships to deserving multifamily professionals. Proud of our members and proud to be a part of such a great association!

22 GNAA

Serving The Multi-Family

PRSRT STD U.S. Postage PAID Nashville, TN Permit No. 380

Industry Nationwide

Proudly Serving the USA!

1-866-204-8734 With a strong sense of urgency while catering to your needs, Windsor Redevelopment is committed to helping you succeed.

Specializing in all Aspects of Construction on Multifamily/Commercial Properties • Complete Interior and Exterior Property Rehabs • Water Intrusion Specialist • Disaster Relief • 24 Hour Emergency Service

ONE CALL DOES IT ALL!