July 2024 | News & Events

JULY 2024

Let the Good Times Roll Everything you need to get ready for our upcoming trade show

Special Thanks to our 2024 Trade Show Sponsors ATI Restoration | Bravo Flooring | Chadwell Supply HD Supply | ICU Security | Law Office of Hall & Associates, PLC LICRA Nashville | Protective Flooring | Rasa Floors ServPro of Wilson | Signal of Nashville Wheeler, Inc. | Xfinity Communities

Secure...Efficient Key Control User-friendly touch screen makes key pull quick and easy

Fingerprint scanner assures only authorized staff can access system

Instant reports and audit trail on touch screen and website

Order Today!

Interface

• Bilingual • Built-in door alarm

CHAIRMAN Jenn Mulholland, CAM CHAIRMAN-ELECT Katherine Morrow, CAM VICE CHAIRMAN Andrew Klahn, CAPS, CAM, HCCP, CALP SECRETARY/TREASURER Eddie Ivey, CAPS IMMEDIATE PAST CHAIRMAN Stephanie Liston, CAM, CAPS MANAGERS REPRESENTATIVE Holly Duren SUPPLIERS REPRESENTATIVE DJ Arbogast MAINTENANCE REPRESENTATIVE Emir Skopljak, EPA, CAMT, CPO MANAGEMENT DIRECTORS Melanie Brink, CAM Sundae Caudle, CAPS Tabitha Gill Lauren Hartstern, CAM Alicia Jones, CAPS, CAM, CALP Sully Lemmons, CAM, CPM Erick Rocha, NALP Nicole Samson, CPM Julie Stayton, CALP Laura Watkins SUPPLIER DIRECTORS Nathan Lybarger, Esq. Jennifer McCoy, Esq. Rusty McDonald Bridget Opfer Maria Williams, CAM MAINTENANCE DIRECTORS Brandon Etheridge Rusty Guilliams, CAMT, CPO IREM LIAISON Shelley James, CAM, CAPS, CPM LEGAL ADVISOR M. Wesley Hall, Esq. MDHA LIAISON Norman Deep PRESIDENT Ginny Johnson DIRECTOR OF COMMUNICATIONS & MARKETING Kendra Love DIRECTOR OF MEMBERSHIP & FINANCE Autumn Stiles COMMUNICATIONS & STATISTICS COORDINATOR Lauren High EDUCATION & MEETING COORDINATOR Anne Angel ACTIVE PAST CHAIRMEN Mary Bradley Stephanie Burns, CAPS, CAM, CALP Tracey Crowe, CAM Andy Gass, ARM Stacey Holt, CAM Shelley James, CAM, CAPS, CPM Andrew Klahn, CAPS, CAM, HCCP, CALP Tammy Lee, CAM Chari Lewis, CAM, CAPS, CPM Nancy Morris Linda Page, CPM, ARM Susan Sherfield, CPM Lisa Swick, CAPS Stacy L. Taylor, CAM Zac Ward, CPM

@gnaatn

CONTENTS GREATER NASHVILLE APARTMENT ASSOCIATION NEWS & EVENTS

FEATURES

04 09 10 13 15 22 29 31

Trade Show

Meet Our 2024 Sponsors

Storm the Stage

Show your team spirit!

Trade Show

Floor Plan

On Trend

On Trend for the Trade Show

Leadership Lyceum

Meet Our 2024 Candidates

GNAA Accolades

Soaring to the Top, Leading the Nation

Human Interest

Mr. Dependable

NextGen

Rising Stars Series: Jacob & Adrienne Shumaker

ASSOCIATION NEWS

12 20 27 28 33 35 36

Diamond Awards

Nomination Form

Education

Certificate for Apartment Maintenance Technicians

Education

Plumbing & Hot Water Basics

Education

HVAC Certification

New Members

Welcome!

Calendar

Stay up to date

Tennessee Apartment Association

Business Exchange

ABOUT THE COVER Trade Show Sponsors

Cover photo by: John Albani, John Albani Photography

JULY 2024

2024 BOARD OF DIRECTORS

TRADE SHOW

Meet Our 2024 Sponsors The 2024 GNAA Trade Show is just weeks away and it’s set to be one for the record books with more than 180

Bravo Flooring Bravo Flooring was founded by a Silver Star Marine,

vendors at this year’s event. The event, which is themed

making them a veteran owned business that services

“Let the Good Times Roll,” is set for July 25 at the Farm

Middle and East

Bureau Expo Center in Lebanon. The event will start at

Tennessee, with

4 p.m., and end at 7 p.m.

Nashville being the

There are plenty of awesome prizes from bicycles and

“home base.” As a

electric scooters to big screen TVs!

company, Bravo Flooring strives to win over multi-family

Management companies and apartment communities can sign up to attend at www.gnaa.org/events.

The event wouldn’t be possible without the support of

customers with strong communication and offering same/next-day services. Services include but are not limited to the following: Carpet, vinyl, LVP, subfloor, and baseboard work.

our sponsors.

GOLD SPONSORS

ATI Restoration Established in 1989 by Gary Moore, ATI Restoration, LLC is the nation’s largest family-operated disaster recovery services firm.

Headquartered in Anaheim, CA, the company specializes in restoration, environmental and reconstruction services following natural and manmade disasters with an unwavering commitment to customer service. The company operates out of 60+ branch offices nationwide with over 2,000 employees.

Chadwell Supply Chadwell Supply is the largest privately-owned maintenance, repair and operations (MRO) supply company in the United States. Exclusively focused on serving multifamily communities, their team partners with property owners, managers, and maintenance professionals, working hard every day to make their lives easier. Their success is a direct result of a passion for providing unforgettable service.

Chadwell Supply is a knowledgeable, solution-oriented partner their customers know they can trust.

continued on p. 5

4

Greater Nashville Apartment Association

Trade Show, cont. from p. 4

Law Office of Hall & Associates, PLC

Wheeler, Inc.

The Law Office of Hall & Associates is available to help

Wheeler, Inc. is a family owned and operated

the multifamily industry with all their legal needs. The

contracting business based in Nashville. They were

Law Office of Hall &

founded on the principles of

Associates has been a

superior customer service

member of the Greater Nashville Apartment Association for years

and a belief in the Golden LAW OFFICE

HALL & ASSOCIATES, PLC

Rule: Treat their customers, vendors, and employees as

and currently serves as a 2024 Education Sponsor.

they would have them treat

Stop by their booth at the 2024 GNAA Trade Show for

us. This mindset guides their long-term vision and

more information.

daily decisions. Everything they do must provide a

Servpro of Wilson County Servpro gets to help people through a tough time.

For more than half a century, the compass guiding them has remained the same – serving others professionally.

Their mission, vision and purpose steers their actions

valuable benefit to their customers in addition to the rewards it brings to their company and their employees.

In this way, they operate in a win-win environment.

Their slogan, “Professional Service with a Personal Touch,” also enforces their commitment to the highest standards of workmanship, integrity, and service with a genuine concern for their customers.

and decisions as they continually evolve and grow.

LANYARD SPONSOR

Servpro offers a comprehensive range of services

Signal of Nashville

including water damage restoration, fire damage

Signal Security is a globally recognized, industry-

restoration, mold remediation, storm and disaster

leading, security partner revolutionizing the industry by

recovery, residential and commercial construction,

making local ownership

roof tarp and board-up services, large loss response,

their strategy. They

emergency readiness planning, and specialized

provide peace of

commercial services. Additionally, they provide

mind so residential,

extensive cleaning services such as general cleaning,

commercial, retail and industrial customers can pursue

specialty cleaning, air duct/HVAC cleaning, biohazard

their passions in life. They are active members in their

and crime scene cleaning, virus/pathogen cleaning,

communities, dedicated to ensuring safety. They hold

document restoration, odor removal, vandalism and

themselves to a level of transparency that makes them

graffiti removal, carpet and upholstery cleaning, as well

more than simply accountable – they’re invested. By

as ceiling, floor, and wall cleaning, and draperies and

applying global thinking to their local ownership model,

blinds cleaning.

they ensure their owners and officers are an active and

continued on p. 6

News & Events

5

Trade Show, cont. from p. 5 visible presence in their local communities. Signal is

FOOD SPONSOR

the clear voice in the night, the alert eyes safeguarding

LICRA-Nashville

what’s valuable to you. They are a steady, highly visible

LICRA-Nashville is a locally owned and managed

partner helping you protect you, your community, and

business founded in December 2000 with the aim of

your property.

providing quality

T-SHIRT SPONSOR

ICU Security Custom surveillance is their specialty – supporting clients is their passion. Most businesses already have cameras; people go past them throughout the day with the belief they are not working. By strategic placement of spot monitors and coaching clients to point out positive things they see on camera, this gives daily reminders to everyone that their cameras work.

ICE CREAM SPONSOR

Rasa Floors Rasa Floors was founded on the simple premise to relieve key frustrations of property managers by providing quality products and extraordinary service.

From online and mobile app account management and next-day/same-day installations to being open and fully staffed Monday through Friday, they pride themselves on understanding the needs of the multifamily housing industry like nobody else! From New England to the Southwest, they can now service two-thirds of the largest U.S. metropolitan markets with 21+ service centers across 18 states! They are fast, they are open, and they are dedicated.

services that will guarantee the satisfaction of their customers. Rest assured, they use the best technical equipment to provide services that suit your needs perfectly. They are fully licensed, bonded, and insured to handle any domestic, industrial or corporate project.

They have become the industry leader in Nashville by providing exceptional cleaning and maintenance services. They’re passionate and strive to achieve excellence in their work so you’re completely satisfied.

NAME BADGE SPONSOR

HD Supply Supplies, solutions and savings – all from one source.

HD Supply has more than 40 years of experience supporting their customers with leadership positions in maintenance, repair, and operations (MRO). With 40+ distribution centers spread across 25 states, HD Supply provides an expansive offering of high-quality, name-brand, and proprietary products. HD Supply serves customers across the maintenance, repair, and operations market sector by delivering supplies and services needed to maintain and upgrade multifamily, hospitality, healthcare and institutional facilities. While primarily serving businesses, all consumers can set up an account and make purchases.

continued on p. 7

6

Greater Nashville Apartment Association

Trade Show, cont. from p. 6

OFFICIAL BAG SPONSOR

WATER SPONSOR

Xfinity Communities

Protective Flooring

Customized solutions for your property. Every

Dedicated to superior service, value, integrity, and

community is unique. That’s why they tailor solutions to

craftsmanship, Protective Services is driven by an

your property, from multi-

overwhelming commitment to their customers.

dwelling units (MDU) to

Serving the multi-family industry including apartments,

single-family communities,

townhomes and condominiums for over 40 years, you

campuses, assisted living,

can trust Protective Services. Their product knowledge,

hospitals, and more –

xperience, and competitive pricing will ensure your

to give you and your residents the best experience

success. They are an active member of the Better

possible. Future-ready technology, designed for property

Business Bureau, the Apartment Association of Greater

managers. Discover how Xfinity Communities makes

Memphis, the Greater Nashville Apartment Association,

managing your properties – and living in them – simpler

and the National Apartment Association.

and more innovative than ever. Be future-ready with an advanced network built right into your property, giving your residents easy access to powerful connectivity.

LET THE GOOD TIMES

ROLL

2024

TRADE SHOW

THURSDAY, FARM BUREAU EXPOSITION CENTER JULY 25TH 4-7 P.M. 945 Baddour Parkway | Lebanon, TN 37087 www.gnaa.org/events

News & Events

7

Join us at the

TOP FIVE REASONS FOR ATTENDING

Trade 01 Show

TRADE SHOW NETWORKING OPPORTUNITIES

Meet and connect with other professionals in the industry, including property managers, vendors, and service providers. Building a strong network can lead to valuable partnerships and collaborations.

H

ey, Property Managers, Maintenance Professionals, and Management Company Officials!

Have you signed up for the 2024 GNAA Trade Show?

Join us on July 25 at the Farm Bureau Expo Center in Lebanon for a spectacular event featuring 180 vendors—all GNAA members—offering solutions to your property’s most pressing issues.

This year’s trade show promises to deliver unparalleled insights, practical problem-solving sessions, and invaluable team experiences.

Connect with industry leaders, explore the latest vendor exhibits, and gain knowledge of new products and services that can elevate your property management strategies. Don’t miss this opportunity to enhance your professional network and discover innovative solutions!

We need you to storm the stage Who has the most team spirit? Find out at this year’s GNAA Trade Show on July 25th, where we’re thrilled to present our exciting Storm the Stage event! We are inviting management companies to showcase their team spirit in a vibrant and energetic atmosphere. This is your chance to pick a time slot, select a song that resonates with your team, and put on a performance that will leave everyone in awe. Whether it’s a classic anthem or the latest chart-topper, your song choice is a perfect opportunity to highlight your team’s unique personality and camaraderie.

8

VENDOR EXHIBITS

02

Discover new products, services, and technologies from a variety of exhibitors. This can lead to better property management solutions and improve the quality of services provided to residents.

03

INDUSTRY INSIGHTS

Gain insights into the current state and future direction of the apartment and property management industry. This knowledge can help in making informed business decisions.

PROBLEMSOLVING

04

Discuss common challenges and solutions with vendors who may have products or services to help you. Sharing experiences and strategies can help in finding effective solutions to everyday issues.

05

TEAM BUILDING

Attending as a team can strengthen relationships among staff members and boost morale. It provides a shared experience and can improve teamwork back at the office.

Greater Nashville Apartment Association

News & Events

9

2024 GNAA Trade Show Floor Plan 11

21

1

1. Sundek of Nashville 2. ADT Multifamily 3. Cumberland Mechancial 4. Titan Security Group 5. WastePro 6. Fair Housing Institute 7. AccuWorks 8. Brivo 9. Tolleson 10. 1 Tom Plumber 11. Camco Construction & Restoration 12-13. Rite Rug Flooring 14. Stand up Guy’s Junk Removal 15. CredHub 16. Elite Flooring 17. Ally Waste 18. T.A.C.T. of Middle Tennessee 19. Landmark Roofing 20. Brightview Landscapes 21. Aaxon Laundry Systems 22. VETS 10

23. AFR Furniture Rental 24. Surface Connection 25. Community Concierge Services 26. Multifamily Amenities LLC 27. Dynamark 28. Cookeville Pressure Wash 29. THS National 30. TriStar Lawn Care 31. BHS Solutions 32. Get a Grip 33. Essential Staffing Solutions 34. BluSky Restoration 35-36. RCI Mechanicals Co. 37. Pye Barker 38. Magna Pest Solutions 39. Arcus Restoration 40. Servant Fire Protection 41. PeachTree Landscape 42. Handtrac Systems 43. Camp Construction Services 44. Renovia 45. Color Burst Landscapes

46. Watermark 47. Green Monkey Service 48. WithMe 49-50. BREEZY Power Wash 51. Surface Experts of Nashville 52. Career Strategies 53. Fitness Machine Tech.

54. Gatsy Designs 55-56. Sherwin Williams 57. Guardian Construction 58. Caldwell & Gregory 59. Jarrett Fire 60. ePremium 61. Rose Paving 62. Roof Maxx 63. Rotolo Consultants Inc. 64. The Liberty Group 65. Ready Fitness 66. R3 Contractors 67. Watterson 68-69. Superhero Fire Protection 70. MDX Print Doctors 71. AMS Industries Inc.

72. Salto Systems Inc. 73. First Onsite 74. TrashCab 75-76. Signal of Nashville 77-78. AMI Construction 79-80. Law Office of Jennifer McCoy 81. KeyTrack 82. ICU Security 83-84. Rasa Floors 85. HD Supply 86. ATI Restoration 87-88. Law Offices of Hall & Associates 89-90. VPC Multifamily 91. Zumper 92. Hercules Outdoor Amenities 93 -94. Xfinity Communities 95. Bravo Flooring 96. Wheeler, Inc. 97.-98. Servpro of Wilson 99. Premier Fitness Source 100-101. Chadwell Supply Greater Nashville Apartment Association

102-103. National Roof Co. 104. Ground Up Foundation Repair 105. InterSolutions Staffing 106. Kings III Emerg. Comms.

107. Trash Faires 108. T-Rock Contracting, LLC 109. STAG Partners 110. Swift Lawn & Land Inc. 111. Aire-Master of Mid-Tenn 112. Rent.

113-114. Real Floors Inc. 115. Leisure Creations 116. FSI Construction 117. Contractors Inc. 118. Redi Carpet 119. Guys on a Roof 120. All-Star Maintenance Co. 121. Bug Solutions 122. One App Guarantee 123. KorKat 124. Goat Turf 125-126. Nashville Plywood News & Events

127. Apartments.com 128. Wright Construction 129. ESP Fire Protection 130. T Roys Carpet Cleaning Service 131. WeDoTrash 132. Foxen, Inc. 133. Music City Roofing powered

by Feazel Roofing & Exteriors 134. The Pelfrey Company Tree Services 135 -136. Google Fiber 137-138. Artisent Floors 139. Crown Paving LLC 140. CORT 141. GDE Renovations LLC 142. R1 Facility Services 143. ApartmentRatings/SatisFacts 144. TMT America Inc. 145. AmRent 146. Rent Manager 147. Nuveldy’s Apartment Turnover Services

148. Greenway Waste & Recycling 149. PPG Paints 150. Trash Butler LLC 151. Surface Artists 152. Pella Windows & Doors Tennessee 153-154. Ferguson Facilities Supply 155. Xtreme Exteriors 156. Austermiller Roofing Inc. 157. International Fire Protection 158. A-1 Concrete Leveling 159. ALN Apartment Data 160. American Leak Detection of Greater Nashville 161. EuroStone LLC 162. Commerical Restoration Company.

163. Qwikkit 164. Teltekgroup 165. Bone Dry Roofing 166. BELFOR Property Restoration

167. LICRA-Nashville 168. Protective Flooring 169. The Milliken Corp.

170. Livable 171. BGSF 172. TriStar Protective Services 173. Proscapes 174. FireBot, LLC - Stove Top Fire Suppression 175. Five Points Roofing 176. Valet Living 177. Aroma Impressions 178. Advent Electric Inc. 179. Fitness and Exercise Solutions 180. Complete Amenity Solutions 181. Redbox+ Dumpsters 182. Land Corps. Landscaping

11

Diamond Awards NOMINATION FORM Each year, the Greater Nashville Apartment Association recognizes participation within the organization as well as the members and the unique contributions they make to the multifamily housing industry through its Diamond Awards.

The nominations for the 2023 Diamond Awards are now being accepted!

Submissions in each category will be judged based on GNAA activity (July 1, 2023 - June 30, 2024).

Winners will be recognized at the GNAA Awards and Installation Gala. Nominations must be received by July 26, 2024.

Please use one form per nominee. (Print clearly)

Date ____________________ I wish to nominate: ____________________________________________________ Category (choose 1 category per form from the following): Multifamily Executive of the Year

Supplier Company of the Year

Note: This nominee must be employed at a regional level or above.

Supplier Volunteer of the Year Maintenance Professional of the Year

Management Professional of the Year

Maintenance Volunteer of the Year

Management Company of the Year

Service Technician Professional of the Year

Management Volunteer of the Year

Note: This nominee must be employed at the on-site level, and includes Groundskeeping/Housekeeping/ Make-Ready/Concierge/Porter and Service Team members.

Assistant Manager Professional of the Year Leasing Professional of the Year Supplier Professional of the Year _____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

Nominee’s Company/Apartment Community Address Phone Email

Fax

Nominated By

Company/Community Phone

Fax

Email

PLEASE SEND ALL ENTRIES TO AUTUMN AT MEMBERSHIP@GNAA.ORG. Entry deadline - July 26th, 2024 Submissions in each category will be judged based on GNAA activity (July 1, 2023 - June 30, 2024).

Greater Nashville Apartment Association 2 International Plaza, Suite 201 Nashville, TN 37217 | p: 615.365.3047

www.gnaa.org

ON TREND

On Trend for the Trade Show

by Lisa Gunderson, Bristol Development Are you going to the Trade Show? We plan to be there!

We can’t wait to connect with our industry peers, affirm existing vendor relationships, and start new ones. What are you looking to get out of your trip to the Trade Show? We are excited to be there to tell everyone what we are working on in the Southeast and highlight our local projects to see if we can work together.

Here are our favorite Trade Show tips: • Set goals for the Trade Show. Who do you want to see and spend time with?

• Get social. Post on Instagram/LinkedIn/TikTok/etc. about your attendance.

• Do your research. Do you need a new vendor? Find out who will be there and come ready to get them to commit to a price that works with your budget if you give them the work.

• Follow up after the Trade Show to confirm commitments and new contacts.

Come visit us at our table. We would love to meet you and learn how we can work together.

Law Office Hall & Associates, plc M. Wesley Hall III

Nathan C. Lybarger Matt Schulenberg LandlordAdvocate® Landlord Advocate® 223 Madison Street • Suite 212 • Madison, TN 37115

6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3

News & Events

13

2024 BOARD RETREAT HIGHLIGHTS

meet our 2024

LEADERSHIP LYCEUM CANDIDATES

Cory Aswegan

Service Manager

Shauna Ball

Business Manager

Margaux Midtown / Willow Bridge

Grove at Waterford Crossing / Willow Bridge

Brad Hatcher

Alicia Jones

Commercial & Multi-family Sales Austermiller Roofing

Allie Murphy

Community Manager

Ashwood Cove I | Freeman Webb

Sherre Murphy

Community Manager

Community Manager

Melinda Penny

Taylor Rodrigues

The Roosevelt/ Freeman Webb

Business Development Zumper

Summerfield Apartments / Freeman Webb

Community Manager

Townes at Hamilton / Greystar

Marie Berry

Chief Executive Officer L.I.CR.A. Nashville

Ashley Linville

Haley Flood

Community Manager

Mandolin at Stream Valley / Freeman Webb

Lauren Miles

Regional Manager

Regional Manager

Jillian Patterson

Sheila Pendergrast

Greystar

Community Manager

Knox at MetroCenter / RAM Partners

Branon Saldana

Maintenance Supervisor

The Grove at Waterford Crossing/ Willow Bridge

Timberland Partners

Community Manager

Richland Falls/Freeman Webb

Kellie Sleeper

Community Manager

Preston Run / Michelson Realty

LEADERSHIP LYCEUM

Investing in Leadership GNAA launches 2024 Leadership Lyceum cohort

S

eventeen GNAA members have embarked on a journey as this year’s Leadership Lyceum candidates.

Leadership Lyceum is an exclusive program that is only open to rental housing employees who have been individually nominated by their property management companies for consideration, and supplier members can be nominated by the GNAA Leadership Lyceum Committee. Selfnominations are accepted as long as approved by a supervisor.

The purpose of the Leadership Lyceum program is to educate, motivate and empower emerging new leaders for GNAA. The National Apartment Association (NAA) created this program in 2003 as a means of identifying and motivating a diverse, enthusiastic group of multi‐family professionals. Candidates who are nominated for this program are ultimately selected by the GNAA Leadership Lyceum Committee for admittance.

The GNAA Leadership Lyceum Program endeavors to develop true leaders; people with a broad-based vision for, and a strong commitment to, the multi‐family industry. Leadership Lyceum focuses on the importance of advocacy, education, personal development, and volunteering.

Candidates in Leadership Lyceum are required to attend halfday sessions, committee meetings, Board meetings, luncheon meetings, and special events.

Upon graduation from the Lyceum program, participants will have a full, well‐rounded overview of the vision, scope, and operation of GNAA and be poised for further growth through committee and executive leadership opportunities.

Many of GNAA’s current board members are graduates of the Leadership Lyceum program.

This year’s class includes: Cory Aswegan, Shauna Ball, Marie Berry, Haley Flood, Brad Hatcher, Jim Hearn, Alicia Jones, Ashley Linville, Lauren Miles, Allie Murphy, Sherre Murphy, Jillian Patterson, Sheila Pendergrast, Melinda Penny, Taylor Rodrigues, Bandon Saldana and Kellie Sleeper.

Each have their own unique journey into the multi-family housing industry.

16

Aswegan said he and his family moved to Nashville three years ago and while he was job hunting, he stumbled upon a job opening in maintenance at the apartment community he and his family lived.

“For the last 20 years, I have worked in most areas of the construction process including maintenance, heating and cooling, refrigeration and taking pride in the work I do.”

Miles, who is a regional manager, got her start in student housing.

“I lived in Knoxville, Tenn., and knew someone who was a leasing manager at a student property,” she said. “As I learned what they did, I decided that was a perfect fit for me. In this role I would be managing people, sales and marketing. When that position became available, I applied and entered into this wonderful world. I found that I had a talent for it and continued climbing to where I am now.”

Like Miles, Allie Murphy too joined the community through student housing.

“Like most people you meet in this industry, I kind of stumbled into it, or really should I say walked into it? When I came to Murfreesboro in 2020 to finish college at MTSU, I thought it would be cool to walk to work and save money since the student housing community I lived at was hiring for a part-time leasing consultant. I had no background in this particular industry but what I knew was that I was (still am) a quick learner and I that I was motivated to succeed.”

Since then, Murphy has spent the last five years working her way from leasing consultant to multi-site community manager and experience in three different styles of housing.

For Jillian Patterson, the COVID-19 pandemic brought her to multi-family from hospitality management, a decision she thought would only be temporary.

“This is the most rewarding industry there is,” she said. “Simply because there are so many facets within it. Whatever your strengths may be, there is a way to employ them in a way that will fulfill you – whether that be exploring lateral roles or working your way up the traditional ranks, and there is certainly a position Greater Nashville Apartment Association

for every phase of career you’re looking for.”

Sherre Murphy has been in the industry for 14 years. She said that she was formerly a retail store manager for more than 20 years and needed a change.

Murphy credits the team at Freeman Webb for mentoring her and pushing her.

“Everyone in my company, Freeman Webb inspires me,” she said. “We are always supporting each other. If I had to make a list – Kirby Davis, Zac Ward, Tiffany Flowers, Jay Cathey, Alicia Jones and Stephanie Liston are among my many mentors.

There are several (pivotal) moments for me. The moment Zac Ward pushed me to take the next step in my career was probably the most significant.”

Like Sherre, Shauna Ball also transitioned to multi-family from retail management.

“I applied for a leasing position on a whim, and Rita Wilkinson, past GNAA president, took a chance on me with UDR in 2012. I was promoted to assistant community manager over two communities in 2014, and promoted to community director over two communities in 2017. I left UDR in 2020 to come on with Lincoln Property Company (now Willow Bridge Property Company) and have been a property manager at The Grove at Waterford Crossing now going on four years.”

Taylor Rodrigues said she also worked in retail before becoming a leasing consultant in 2018.

She gives credit to a former co-worker, Kevin Burton, who was her assistant manager.

“He taught me a lot about how to handle tough situations with residents,” she said. “He has always been supportive of my career and has been a good friend to me in the industry.”

Rodrigues said a pivotal moment in her career was when she was hired as a floating manager.

“I filled in assistant and manager roles to properties who needed coverage and it was there that I was able to show what I could do as a leader and in a position with more responsibility. It gave me the boost to be promoted to community manager and take the next step in my career.”

Kellie Sleeper stumbled upon the multi-family industry when she went to tour an apartment community.

“I met a wonderful manager named Tracey Payne who showed me the community,” she said.

“At the end of my tour, she began to tell me about a leasing position she had open and thought I would be a good fit. I went the next day for an interview and was given the opportunity. I worked as a pharmacy tech previously so I had no knowledge of the industry. Once I started in leasing I was hooked.”

Sleeper said she originally went to UTM to be a high school math teacher so getting to work with

News & Events

17

“

SHAREABLE ADVICE

When I was an on-site manager in student housing, I was told that ‘You are only as promotable as your replacement.’ I took this to heart because I wanted to be a regional manager. I then hired my new assistant manager, Holly Duren, and trained her to be the new me. I was able to get my multi-site position eventually.

When I left, Holley Duren was promoted to manager and the community never suffered for a moment. I still live by this advice and will ahve my replacement when I’m ready for that next step.

“

LAUREN MILES

18

Greater Nashville Apartment Association

numbers was something that has been enjoyable for her.

Sheila Pendergrast said she enjoys meeting people and helping them find a place to live. She previously owned a quadruplex so she had some background in property management.

Pendergrast said it’s important to be able to get along with everyone.

“You must separate business from personal life,” she said.

“Being able to handle problems that arise with a firm hand, but calm. You also need an open mind and ability to listen well.”

Pendergrast said she believes it’s crucial to work your way up the ranks.

“That way you know all the aspects of the onsite team,” she said.

Alicia Jones has spent 19 years in the industry, and she shared that a pivotal moment in her career was when she came back to Freeman Webb in 2019.

“I have had the opportunity to be more involved with GNAA, which led to getting elected to the board in 2022,” she said. “I also earned my CAPS designation in 2022, which prepared me for my current role as a multi-site community manager. I now oversee four communities with an awesome team.”

On the supplier side, Melinda Penny of Zumper said that multifamily has a place for everyone.

“While I was on-site, I had a supplier that showed me all of the possibilities within multi-family,” she said. “Years later, she texted me asking me if I wanted a job and told me to come work for Zumper, and that it is a lot of fun. 2.5 years later, I’m still here loving every minute.”

Marie Berry, CEO of LICRA-Nashville said a pivotal moment in her career was purchasing LICRA. “This was never on my radar when I started, but sometimes we have to embrace our discomfort to excel at something amazing.”

Brad Hatcher of Austermiller Roofing said he wanted to learn about the multi-family industry so he could understand how to be a better supplier.

Hatcher said a pivotal moment in his career was “the day I walked into Susan Reinaso-Silvas’s office at Brighton Valley. I realized I didn’t know this market segment, and she walked me through why I should join GNAA and become a supplier. I showed up to GNAA and continued learning.”

A huge part of Leadership Lyceum is developing leaders and giving them a better understanding of how GNAA works so they can become a part of the GNAA board in the future.

“I was very green when I joined the board of directors, and I still have so much to learn,” Jones said. “I am excited to learn the inner working of GNAA and to work alongside the current and future leaders of our association. I hope to gain knowledge and insights to make me a better leader to my team and a better member of GNAA.” Rodrigues said she wanted to be a part of Leadership Lyceum because she wanted to get more experience with GNAA and see more of the background of the association in addition to the events she had been attending.

“I believe that the Leadership Lyceum will impact my personal

News & Events

growth by helping me stay accountable to a goal and achieve it,” she said. “I think it will impact my professional growth by allowing me to learn from others who had different starts and backgrounds in the industry and can give me different points of view.”

Sleeper said she wanted to pursue the Leadership Lyceum program because she was nominated by DJ Arbogast and she thought it would be nice to learn more about GNAA and the ins and outs of the industry.

“I hope to learn more about what GNAA has to offer, it’s committees, etc.,” she said.

19

Be a jack-of-all-trades and a master of maintenance.

CAMT Certificate for Apartment Maintenance Technicians WE RECOMMEND THIS COURSE for maintenance technicians, porters, housekeepers, and groundskeepers who are ready for advancement.

August 6th - 9th, 2024 9:00 am - 4:00 pm AT THE GNAA OFFICE

The CAMT Certificate for Apartment Maintenance Technicians course will help you earn your CAMT credential, allowing you to improve your knowledge and skills and boost your reputation and confidence.

YOU’LL LEARN ABOUT: • Processing work orders efficiently and to residents’ satisfaction • Electrical, plumbing, HVAC, mechanical, appliance, construction, and lock and key services and repairs • Painting services

• Documenting and reporting maintenance activities in compliance with company policy and regulation • Curb appeal, property inspection, and daily maintenance • Maintaining recreational facilities and common areas

• Customer service

• Following company policy and procedures • Implementing a preventive maintenance schedule • Minimizing personal and property damage • Maintenance safety

• Product repair and replacement decisions

• Fair housing regulatory compliance

• Professional behavior, communication skills, and personal appearance

• Environmental responsibility and regulatory compliance

Thank You 2024 GNAA Education Sponsors!

.

.

Artisent Floors • Bravo Flooring • Brookside Properties • Chadwell Supply • CORT • Elmington Property Management

Freeman Webb Company • Law Office of Hall & Associates, PLC • Law Office of Jennifer McCoy • Lighthouse Property Management MAA • R3 Contractors, LLC • Rasa Floors • The Liberty Group • Tolleson, Inc. • Valet Living

JUNE 2024 CPO CLASS

Soaring to the top, leading the nation GNAA leads National Apartment Association affiliates in remarkable supplier growth, outpacing states, regions

G

NAA led all National Apartment Association affiliates in net growth in supplier count for the last year.

GNAA had a remarkable net growth of 53 new supplier members from April 2023 to April 2024. This growth catapulted their supplier roster from 340 to an impressive 393, solidifying GNAA’s leadership within the National Apartment Association affiliates.

GNAA out-paced associations such as the Apartment Association of Greater Dallas who came in second; Arizona Multihousing Association; the Triangle Apartment Association and the Greater Charlotte Apartment Association.

What sets GNAA apart isn’t just its impressive growth within Tennessee, where it surpasses local affiliates in Knoxville, Memphis, Chattanooga, and Tri-City. GNAA’s impact extends far beyond state lines—it boasts more supplier members than entire states such as Alabama, Arkansas, and Kentucky.

Moreover, GNAA outpaces entire regions like the United Kingdom in various membership categories.

GNAA has more supplier counts than the following states: Alabama, Arkansas, Connecticut, Washington, D.C., Delaware, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Michigan, Mississippi, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, the United Kingdom, Utah, Virginia, Washington, West Virginia, Wisconsin GNAA’s success isn’t confined to numbers.

With more industry counts, total members, and unit counts than a diverse array of states—from Alabama to Wisconsin—the association has become synonymous with innovation and progress in the apartment association sector.

GNAA has more industry counts than the following states: Arkansas, Connecticut, Washington, D.C., Delaware, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maryland, Mississippi, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Ohio, Oklahoma, South Dakota, the United Kingdom, West

Virginia, Wisconsin GNAA has more total members than the following states: A l a b a m a , A r ka n s a s , C o n n e c t i c u t , Washington, D.C., Delaware, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maryland, Mississippi, Nebraska , Nevada , New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oklahoma, South Dakota, the United Kingdom, West Virginia, Wisconsin GNAA has more unit counts than the following states: Alabama, Arkansas, Connecticut, Delaware, Idaho, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Nebraska, New Hampshire, New Mexico, New York, North Dakota, Oklahoma, South Dakota, the United Kingdom, Utah, West Virginia, Wisconsin These numbers mean that GNAA outshines all states as a whole in at least one category with the exception of California, Colorado, Florida, Georgia, Missouri, North Carolina,

Ohio and Texas.

GNAA’s journey is a testament to our commitment to excellence,” said GNAA President Ginny Johnson.

“We’ve set benchmarks not just to meet, but to exceed, fostering growth and standing out at the NAA. Our dedication extends beyond accolades; it’s about empowering our members to succeed.

By upholding elevated standards and providing unwavering support, we shape our success and amplify our impact in the industry” GNAA board chairman Jenn Mulholland agreed.

“Being recognized as the largest and most active association in Tennessee, and among the nation’s top affiliates in the apartment industry, is a profound achievement for GNAA. It reflects our unwavering dedication and the collective effort of our community.

I am immensely proud of what we’ve accomplished together, setting a standard of excellence that inspires us to continue leading and innovating in our field.”

News & Events

25

JUNE 2024 MAINTENANCE LUNCHEON HIGHLIGHTS

Join us for

PLUMBING & HOT WATER BASICS PRESENTED BY

Chadwell Supply

THANK YOU 2024 GNAA EDUCATION SPONSORS! Artisent Floors | Bravo Flooring Brookside Properties | Chadwell Supply CORT |Elmington Property Management Freeman Webb Company Law Office of Hall & Associates, PLC Law Office of Jennifer McCoy Lighthouse Property Management | MAA R3 Contractors, LLC | Rasa Floors The Liberty Group | Tolleson, Inc. Valet Living

JULY 9TH 9 AM - 4 PM Location: GNAA OFFICE

$225

PER PERSON $270 FOR NON-MEMBERS

Register at www.gnaa.org/events

#MYGNAA

2024 AUGUST 15TH At the GNAA Office

8:30 AM to 5:00 PM

This seminar will prepare students for the EPA test.

The exam will be given during the class. The HVAC certification is a lifetime certification. Students are encouraged to study the HVAC certification manual before the class. Manuals are now available at the GNAA offices and can be picked up before class.

Registration is required. No refunds. No cancellations. If for any reason you cannot attend, you or your company may send someone in your place. The class must be paid in advance of the event.

Thank You 2024 GNAA Education Sponsors!

Artisent Floors • Bravo Flooring • Brookside Properties • Chadwell Supply • CORT • Elmington Property Management Freeman Webb Company • Law Office of Hall & Associates, PLC • Law Office of Jennifer McCoy • Lighthouse Property Management MAA • R3 Contractors, LLC • Rasa Floors • The Liberty Group • Tolleson, Inc. • Valet Living

Register at www.gnaa.org/events

HUMAN INTEREST

Mr. Dependable For 25 years Tom Hamlett has served as the groundskeeper for Stewarts Ferry Apartment Homes in the Percy Priest area of Nashville, which perhaps is a record for longevity in the Nashville market. Even more remarkable is Tom is the only groundskeeper at the Fogelman-owned, 94-acre property and its 614 units.

Tom graduated from Overton High School in the 1970s and worked at factory jobs before coming to Stewarts Ferry in 1999. His duties include the usual outdoor groundskeeping responsibilities like picking up trash, blowing out breezeways, clearing away cobwebs, and caring for the doggie stations. He also oversees trash-outs when people leave furnishings behind in an apartment. More than once he has cut up abandoned couches with a chainsaw and hauled them off to the dumpster.

When asked what part of the job he dislikes the most, Tom sheepishly said, “I don’t miss the pressure washing and climbing on 10- and 20-foot ladders.” Jamee Dupuis, Tom’s Community Manager for the past two years, compliments his work ethic and positive attitude.

“He likes to stay on the go all the time,” she says.

Tom is known for finding all sorts of things as he picks

“Sometimes when he comes inside for a staff meeting,

up the grounds, including cash that has been cut by the

we catch him nodding off.” In the past Tom has been

lawnmowers, nice furniture, and animals of all kinds.

honored by Fogelman and was also awarded the

He frequently has caught opossums and skunks on the

Groundskeeper of the Year by GNAA.

wooded property and released them, along with several

Tom, a member of the Tennessee National Guard

stray cats. The most unusual thing he ever found was an outdoor kitty ramp that a resident had clandestinely constructed so their pet could go outside through a window.

for 25 years, has cut yards on the side for 34 years.

He currently takes care of 15 lawns in his River Glen neighborhood near Opry Mills. He brings fruit to work every fall from the seven pear, apple, and peach trees he has in his yard. Before the 2010 flood he had a large garden and still tinkers with building birdhouses.

When asked how he single-handedly cares for 94 acres, Tom’s simple answer is, “I try.”

BY CHRIS SMITH

Entryway

News & Events

Thank you, Tom, for your faithful service to the Nashville Multi Family Housing community.

29

JUNE MANAGER’S LUNCHEON

NEXTGEN

Rising Stars Series JACOB & ADRIENNE SHUMAKER

Owners/Operators of Sparkle Wash of Middle Tennessee

Years In the Industry 1 year

Volunteer Positions Currently & Previously Held in GNAA RPM Careers Committee Members

What brought you to the apartment industry?

We wanted to connect with our customer community and find a way to give back.

Was this the career path something that was always on your radar?

Not initially. We have both been entrepreneurs; however, we were really looking for something we could include our sons into the business as well.

Did you have any unrelated jobs growing up that unexpectedly prepared you for the apartment industry?

Jacob has worked in sales for years, and I have had careers in corporate training. Both of these have allowed us to connect to others, find their needs, and focus our energy in assisting them with a solution that best meets their need.

Why is property maintenance an attractive career path?

It has the potential for growth, both personally and professionally. Also, there is always something new to learn because each job and community offers a new challenge or need.

Best professional advice you have ever been given?

Never give up! The next best thing is right around the corner!

Give us a fun fact about you.

Jacob won a state basketball championship in high school and I play multiple musical instruments

What upcoming GNAA event are you excited to attend and why?

All of them! Each one is so much fun and informative!

Really looking forward to the end-of-the-year Gala!

Do you have a motto you live by?

With God all things are possible!

If you could get a “do over” for something in your career, what would it be and why?

I don’t think either of us would want a “do-over.” We both feel that any success or failure is a learning opportunity that has led to this business and opportunity.

Any advice that you could give to the rising stars of GNAA?

There are so many opportunities within this industry.

Regardless of your strength, passion, or interest, there is a path for you in this industry!

What’s your best productivity hack?

A Master Task List! Life altering, I would love to share the details with anyone who wants to stress less and achieve more!

What does happiness mean to you?

Our family, our faith, and giving back to others.

Do the ends justify the means?

We tend to not work that way. When you put people first, doing business the right way just comes naturally.

What is your favorite thing to do on the weekends?

If you could see a measuring scale above people’s heads, what would you want this scale to measure?

We both love to golf!

People’s emotional needs. So we could help them!

Do you have any pets?

When in your career did you reach success?

We have a small fur baby named Buckeye.

Coolest place you’ve ever traveled?

Doing something you love, with the people you love is success!

The Mediterranean: Italy, Greece, and Malta.

News & Events

31

NEW MEMBERS APARTMENT COMMUNITIES

Glastonbury Woods Bret Harris 644 Glastonbury Rd. Nashville, TN 37217 144 apartment homes 615-360-3445 glbmgr@amcllc.net Apartment Management Consultants, LLC Neuhoff Residences Whitney Reynolds-Waller 1315 Adams St. Nashville, TN 37208 615-669-4965 542 apartment homes whitney.waller@bozzuto.com Bozzuto Newport Station Stephanie Kushnir 1635 Bryson Cove Thompson’s Station, TN 37179 192 apartment homes 629-654-7501 manager.newportstation@freemanwebb.com Freeman Webb Company

SUPPLIERS

Allstar Fire Protection Rob Baughman 801 E. Old Hickory Blvd., Suite 150 Madison, TN 37115 615-865-5600 rbaughman@allstarfireprotection.com www.allstarfireprotection.com

Dryer Vent Superheroes Jonathan Shoffner 3212 West End Ave., Suite 201 Nashville, TN 37203 615-483-4923 tscott@homerunfranchises.com Air Duct Cleaning; Dryer Vent Cleaning

Gardens of Babylon Tamantha Chapman 125 Spence Ln. Nashville, TN 37210 615-218-5319 tamantha.chapman@gardensofbabylon.com Landscape Contractors Maintenance/ Management; Landscape Installation/Design

Junk Guys Nashville Carson Alexander 7656 Bethel Rd. Goodlettsville, TN 37072 615-601-3908 carson@junkguysnashville.com

Structural Repair

Rolling Suds Gary Dempsey 1661 Highfield Ln. Brentwood, TN 37027 615-614-8111 gary.dempsey@rollingsuds.com Pressure Washing

Summit Premium Products Blake Breeden 5833 Nolensville Pk. Nashville, TN 37211-3348 615-428-6403 blake@summitpremiumproducts.com

Waste/Trash Removal Service

Countertop Materials Distributor; Countertop Resurfacing; Countertop Sales/Service

Marbest Lawn & Landscape Services Stephanie Barrera PO Box 433 Antioch, TN 37011 615-975-4640 stephanie@marbestlawn.com

Up Closets Thomas Scott 9037 Berry Farms Crossing Franklin, TN 37064 615-483-4923 tscott@homerunfranchises.com

Landscape Contractors/Maintenance/ Management

McGriff Blake Crittenden 3322 West End Ave., Suite 300 Nashville, TN 37203 Fire Sprinklers/Alarms/Extinguishers; Stovetop 256-874-2519 Fire Prevention blake.crittenden@mcgriff.com Black Tie Moving Joel Caldwell 215 Centerview Dr., Suite 210 Brentwood, TN 37027 404-216-0182 joel@blacktiemoving.com

Property Renovation Services, LLC Barrett Chamberlain 200 New Roe Rd. Franklin, KY 42134-8788 615-604-0335 barrett@propertyrenovationservices.net

Insurance/Risk Management Services

Air Duct Cleaning; Dryer Vent Cleaning

Zoom Drain Nashville Kathy Foster 5215 Linbar Dr. Nashville, TN 37211 615-390-6098 kathy.foster@zoomdrain.com Drain Cleaning

Moving Services/Storage

News & Events

33

COUNTERTOPS

BATHTUBS

SHOWERS

TILE

CABINETS

24/4 Servi 8 ce

r 3 Yea ty n Warra

Before

Before

After

After

Remodel at a Fraction of the Cost of Replacement ≈ All Work Warranted ≈ In and Out in ONE day!

Get A Grip Nashville Certified • Licensed • Insured Locally Owned and Operated

Call

615.772.3234

Click

nashville.getagrip.com

Free Phone Quotes & On-Site Estimates

residential & commercial surfaces refinished & restored without removalTM 34

Greater Nashville Apartment Association

ARCHITECTURAL DOG PARK PRODUCTS

DOG WASH TUBS

FUN PRODUCTS

WATER FOUNTAINS

PET STATIONS

AGILITY ITEMS

GYMS FOR DOGS - NATURAL PLAY

PLAY EQUIPMENT

GymsForDogs.com

sales@GymsForDogs.com

800-931-1562 Sunday

Monday

Tuesday

1

Wednesday

2

3

Thursday Independence Day

Friday

Saturday

4

5

6

12

13

19

20

26

27

GNAA OFFICE CLOSED

JULY

7

GNAA Board Seat Nominations Open

8

Plumbing & Hot Water Basics

9

10

Membership/Directory Committee 9:30am

9am - 4pm

TNAA Board of Directors

11

11am

Programs Committee 9:30am

14

15

16

17

GNAA Board of Directors

18

9am

21

22

23

24

2024 GNAA TRADE SHOW

9am

25

Farm Bureau Expo Center, Lebanon 4-7pm

28

News & Events

29

30

Community Service Committee

Deadline to Submit Diamond Award Nominations

31

35

CALLING ALL MANAGEMENT COMPANIES

WANT TO WIN A TEAM EXPERIENCE PACKAGE?

Participate in our 2024 TNAA Business Exchange and be entered to win tickets for 20 of your staff to attend a Nashville SC game in September.

What is the TNAA Business Exchange? It’s an opportunity for management company leadership to connect with a select number of suppliers for one-on-one timed intervals.

This allows management companies to find solutions to their current needs and learn more about new products and services available to help make their properties run smoother and give better resident experiences.

WANT TO PARTICIPATE?

THURSDAY, AUGUST 15 Business Exchange 6 p.m. - 8 p.m.

Reception 8 p.m. - 9 p.m.

Ferguson Showroom 3201-B Powell Avenue, Nashville

Complete this form.

The TNAA Business Exchange Experience package is sponsorsed by