January 2020 GNAA News & Events

Educate

Inspire Motivate EducateMarch 26, 2020

Inspire

Omni Hotel

250 Fifth Avenue South Nashville, TN 37203

2020 EDUCATION Registration 8:30 am CONFERENCE Motivate Coffee Break and Lunch Included

6 Continuing Education Credits

Educate

Inspire

Motivate Keynote Speaker

closing Speaker

Thank you 2020 GNAA Education Sponsors!

Brookside Properties Bug Solutions CORT Elmington Property Management

Ferguson Facilities Supply FirstCall Claims

lindsey pollak

dave rendall

Freeman Webb Companies

MANAGING IN THE MULTIGENERATIONAL WORKPLACE

DAVE RENDALL BRINGS THE FREAK FACTOR!

Law Office of Hall & Associates

For the first time in history, five generations now share the workplace. Many organizations are trying to balance a generation gap of multiple decades between the oldest and youngest employees and clients. To lead in this environment, you must empathize with all generations’ perspectives and learn to mix the best of each era’s practices to achieve your shared goals.

Dave Rendall believes that amplifying your weakness is crucial for your success, and he encourages you to do the same. Your greatest weakness is also your greatest strength. Find out how maximizing your freak factor can transform your life, work, and relationships.

Law Office of Jennifer McCoy

Take advantage of Early Bird registration!

Register now until January 31st for only $299 per person.

Register February 1st through February 29th for $325 per person.

March 1st until the conference - registrations for $349 per person.

The Liberty Group Lighthouse Property Management Lincoln Property Company Universal Media Group Valet Living Wheeler, Inc.

Greater Nashville Apartment Association | 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

CHAIRMAN Zac Ward, CPM® CHAIRMAN ELECT Stacey Holt, CAM® VICE CHAIRMAN Tracey Crowe, CAM® SECRETARY/TREASURER Stephanie Liston, CAM®, CAPS® IMMEDIATE PAST CHAIRMAN Stephanie Burns, CAPS®, CAM®, NALP® MANAGER’S REPRESENTATIVE Meredith Dixon, NALP® SUPPLIER’S REPRESENTATIVE JD Wright, CAS® MAINTENANCE REPRESENTATIVE Rusty Guilliams, CAMT®, CPO® MANAGEMENT DIRECTORS Brigitte Byron, CAM® Chloé Evans Sully Lemmons, CAM®, CPM® Katherine Morrow, CAM® Jenn Mulholland, CAM® Wesley Schmitz Giovanna Suastegui, CAM® Alice Ward, CAM®, CAPS® Annette Waterman, CAM® Dee Wilson SUPPLIER DIRECTORS Valerie Hirsbrunner, CAM® Jennifer McCoy, Esq. Loyd Owen, CAS® Lacey Smithson, NALP® Dwayne Rawls, CAS® MAINTENANCE DIRECTORS Diane Mason, CAMT®, CPO® Dale Smith, CAMT®, CPO® IREM LIAISON Richard Wright, CPM® MDHA LIAISON Norman Deep LEGAL ADVISOR Wes Hall PRESIDENT Diane Carter VICE PRESIDENT Scott Meert DIRECTOR OF EDUCATION & EVENTS Ginny Johnson FINANCE Connie Morris STATISTICS Bobbi Turner, ARM® MARKETING DESIGN SPECIALIST Vickilynn Diaz MEMBER SERVICES Jenny McWhorter ACTIVE PAST CHAIRMEN Mary Bradley Brad Cather, CPM®, HCCP®, SHCM®, COS® Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM® Barbara Haynes Shelley James, CAM®, CAPS®, CPM® Andrew Klahn, CAM®, CAPS®, NALP® Tammy Lee, CAM® Chari Lewis CAM®, CAPS®, CPM® Stacy L. Molen, CAM® Nancy Morris Linda Page, CPM®, ARM® Ellen Parker Susan Sherfield, CPM® Lisa Swick, CAPS® Rita Wilkinson, CPM®, ARM® Joyce Wolfe

CONTENTS GREATER NASHVILLE APARTMENT ASSOCIATION NEWS & EVENTS

FEATURES

05 07 11 15 19

Chairman’s Letter

Happy 2020, Everyone!

Suppliers

Want to close more sales? Follow up!

It’s the Law

Navigating Mental Illness in the Multifamily Industry

Committee Spotlight

Be in the know on how Directory goes!

Maintenance

Winter Safety

ASSOCIATION NEWS

04 14 20 21 21 22

NALP and CAMT Courses

Make that career commitment today.

Train the Trainer!

Enhance your presentation skills.

New Members

Welcome!

JANUARY 2020

2020 BOARD OF DIRECTORS

Networking Opportunities

Suppliers & Managers Luncheons, General Membership

Calendar

Something Special Noted on the Calendar

2020 Education Schedule

Invest in your career!

ABOUT THE COVER 2020 GNAA Executive Board L-R: Stacey Holt, Stephanie Burns, Zac Ward, Tracey Crowe, Stephanie Liston

Cover photo by: Tiffiany Dress, Tiffiany Dress Photography

@nashaptassoc

Make that career Make that careertoday. commitment

Make that career commitment today.

January 14-16, 2020 commitment today.

National Apartment Leasing Professional 8:30 am - 5:00 pm GNAA Education & Training Room WE RECOMMEND THIS COURSE for leasing consultants,

National Apartment Leasing Professional concierges, and career changers with hospitality, retail, or customer service experience.

Earning the NALP credential, manyfor people’s industry credential, WE RECOMMEND THIS COURSE leasingfirst consultants,

shows your employer that you’re committed to a career in residential concierges, and career changers with hospitality, retail, or customer property management. service experience.

Earning the NALP credential, many people’s first industry credential, Thankto Youa2020 Education Sponsors! shows your employer that you’re committed career in residential $ Brookside Properties • Bug Solutions • CORT YOU’LL /personLEARN ABOUT: Elmington Property Management • Ferguson Facilities Supply • FirstCall GNAA Policy: Payment must be made by property management.

Cost: 749

course date. Absolutely no refunds will to generate traffic • Using technology be issued. If for any reason you cannot • Measuring and attend the course, you or your companymanaging your community’s may send someone reputation in your place.

• Inspecting the leasing center, tour route, model

Freeman Webb Companies • Law Office of Hall & Associates • ApplyingClaims fair•housing law and communicating rental criteria Law Office of Jennifer McCoy • The Liberty Group Lighthouse Property Management • Lincoln Property Company • Qualifying prospective according to Universal Mediaresidents Group • Valet Living • Wheeler, Inc. rental policy

SPACE IS LIMITED! SIGN UP TODAY. Fax to GNAA at 615.365.3571, YOU’LL LEARN ABOUT: units, and vacant apartments • Preparing and reviewing leases with new residents email to ginnyjohnson@gnaa.org or register online at gnaa.org.

• Researching the competition • Using technology to generate traffic and building relationships with competitors • Measuring and managing your community’s

• • • • •

• Move-in processes • Applying fair housing law and communicating rental• criteria Responding to resident issues and maintenance requests • Qualifying prospective residents according to rental• policy Building relationships with residents and creating a sense community • Preparing and of reviewing leases with new residents

• Compiling a comprehensive community reputation resource tool Inspecting the leasing center, tour route, model • effective marketing plans units, andCreating vacant apartments • Relationship sales processes and evaluating your • Reporting incidents, maintaining documentation, Researching the competition and building • Move-in processes personal sales performance and taking corrective action relationships with competitors • Responding to resident issues and maintenance • Evaluating a prospect’s commitment level and • Maximizing revenue and operational efficiency Compiling a comprehensive community requests overcoming objections • Securing and processing lease renewals resource tool • Building relationships with residents and creating • Preparing prospects for the next steps in the • Conducting a market survey Creating effective marketing plans a sense of community rental process Relationship sales processes and evaluating your • Reporting incidents, maintaining documentation, personal sales performance and taking corrective action

Be a jack-of-all-trades and a master of maintenance.

• Evaluating a prospect’s commitment level and • Maximizing revenue and operational efficiency For more information, visit www.naahq.org/NALP. overcoming objections Available in person and online • Securing and processing lease renewals Online member price: $319 To locate an affiliate offering this course near you, visit • Preparing prospects for the next steps in the • Conducting a market survey www.GoWithVisto.org www.naahq.org/education-careers/find-a-course. rental process

Certificate for Apartment Maintenance Technician Earning your CAMT boosts your knowledge and skills,

WE your RECOMMEND THIS reputation, and yourCOURSE confidence.for maintenance

technicians, porters, housekeepers, and groundskeepers

February 11-14, 2020 February 18-21, 2020

Available in person and online For more information, visit www.naahq.org/NALP. who are$319 ready for advancement.

Online member price: To Room locate an affiliate offering this course near you, visit GNAA Education & Training www.naahq.org/education-careers/find-a-course. www.GoWithVisto.org

Cost: $899/person

Earning your CAMT boosts your knowledge and skills, Thank You 2020 Education Sponsors! your reputation, and your confidence.

Brookside Properties • Bug Solutions • CORT

GNAA Policy: Payment must be made by course date. Absolutely no refunds will be issued. If for any reason you cannot attend the course, you or your company may send someone in your place.

YOU’LL LEARN ABOUT:

Elmington Property Management • Ferguson Facilities Supply • FirstCall Claims • Freeman Webb Companies • Law Office of Hall & Associates Law Office of Jennifer McCoy • The Liberty Group Lighthouse Property Management • Lincoln Property Company Universal Media Group • Valet Living • Wheeler, Inc.

SPACE IS LIMITED! SIGN UP TODAY. Fax to GNAA at 615.365.3571,

4

• Processing work orders efficiently and to •or Documenting reporting maintenance email to ginnyjohnson@gnaa.org register online atand gnaa.org. residents’ satisfaction activities in compliance with company Greater Nashville Apartment Association policy and regulation • Electrical, plumbing, HVAC, mechanical, appliance, construction, and lock and key

• Curb appeal, property inspection, and daily

CHAIRMAN’S LETTER

Happy 2020, Everyone!

By Zac Ward, CPM®

It is hard to believe we are already in a new year. I feel like I just joined the Board of Directors yesterday, when in fact it has been nearly a decade. Becoming active in the Greater Nashville Apartment Association has been one of the most rewarding parts of my career. The camaraderie, talent, and passion for our industry are evident within this great organization. We are fortunate to be a part of the premiere Apartment Association in the Southeast. I might be a little biased, but I am confident that if you speak with people who are members of other associations, they will tell you we are the best of the best!

time!). If you are in any of those areas, be on the lookout for additional information in the coming months.

Did you know we have regular luncheons for all members of our association? Suppliers, Management, and Maintenance alike! If you have not yet been able to attend, or it has been a minute since you were able to join us, you are missing a great time of networking, learning, and fun. Make sure you are a registered user on the website at www.GNAA.org with your email to stay in the know of all things GNAA!

This year will certainly open a new chapter for GNAA because we will be doing it without the leadership of our nearly 30-year President, Diane Carter. Diane, you will be missed and I assure you, we will make you proud as we continue to build upon your wonderful legacy.

Looking for another great way to stay informed with what is happening with the GNAA? Make sure to opt-in to receive text messages by texting GNAA to 33222 (data and cell phone charges may apply). We promise to only share our biggest events with you and not bombard your phone with text messages.

Stephanie Burns, you did an AMAZING job as Chairman last year. You are a great example of what a leader should be and I am proud to call you my friend.

Congratulations on your successful NextGen rollout in 2019.

I’d like to offer a special thanks to Freeman Webb for their continued support as I serve as Chairman in 2020.

I couldn’t do this without your support and the support of my amazing site teams. Thank you all for being awesome at what you do!

So what is my primary goal for 2020? It’s simple – I want to increase engagement at all levels of our membership and expand our services throughout the Middle Tennessee area, as directed through the implementation of our new 2020-2022 strategic plan. It is my desire that everyone see the immense value that our association offers. We will expand education offerings to reach Clarksville, Murfreesboro, and Cookeville (for the first

I look forward to 2020 being the Greater Nashville Apartment Association’s best year yet, and I wish you all a successful year ahead.

News & Events

Stay tuned…there’s more to come.

Sincerely, Zac

5

SUPPLIERS

Want to Close More Sales?

Follow Up!

By Dwayne Rawls, Wheeler, Inc.

Want to close more sales this year? Work to improve your follow-up process.

Experience is the best teacher. Use your experience to identify what works for you as you turn leads into customers. The sales process includes generating leads, qualifying leads, making a presentation, following up and closing the sale. Let’s drill down into the process and look at follow-up.

Twenty-seven years of experience in direct sales to multifamily communities has taught me the value of follow-up in the sales process. Successful follow-up requires a plan.

Elements of a Follow-up Plan Who? The decision-maker

What? As you follow up, ask if they have made a decision. Gather more information about their procedures to purchase products/services. Also, be prepared to offer something new. Update the quote if it has expired. Offer to write a scope of work to help them compare “apples to apples” for the final bid. Ask if their owner or up-line needs more information on the product or service.

When? Build in your first structured follow-up at the initial presentation by asking the customer when you can follow up. Schedule a follow-up to maintain contact with

News & Events

the customer through the buying process. Be careful not to “bother” your customer with frivolous follow-up. Have a purpose for every contact.

Where? Ask your customers how they wish to be contacted. E-mail or phone calls, texts or snail-mail even! Adapt yourself to their preferred method of communication.

Why? To stay involved with the customer through the buying process. Be there to answer questions, provide information, overcome objections, and close the sale.

How? Develop and implement your follow-up plan.

Be persistent. Call back. Text. E-mail. Snail mail. Network at trade events. Keep following up!

Using your experience to identify things that make you more effective and more efficient is a great place to start. Analyze your successful follow-ups that led to a closed sale. What did you do correctly? Look for small details that worked. Small changes added together can have a great impact. Repeat those behaviors until they become part of your normal process (a habit).

You will close more sales this year by improving your professional habits.

Want to close more sales? Follow up!

7

GREATER NASHVILLE APARTMENT ASSO

EXECUTIVE COMMITTEE

MANAGER’S REPRESENTATIVE

Chairman ZAC WARD, CPM®

SUPPLIER’S REPRESENTATIVE

Chairman Elect STACEY HOLT, CAM®

MAINTENANCE REPRESENTATIVE

Vice Chairman TRACEY CROWE, CAM®

MANAGEMENT DIRECTORS

Secretary/Treasurer STEPHANIE LISTON, CAM®, CAPS® Immediate Past Chairman STEPHANIE BURNS, CAPS®, CAM®, NALP®

8

MEREDITH DIXON, NALP®

JD WRIGHT, CAS®

RUSTY GUILLIAMS, CAMT®, CPO®

BRIGITTE BYRON, CAM® CHLOÉ EVANS SULLY LEMMONS, CAM®, CPM® KATHERINE MORROW, CAM® JENN MULHOLLAND, CAM® WESLEY SCHMITZ GIOVANNA SUASTEGUI, CAM® ALICE WARD, CAM®, CAPS® ANNETTE WATERMAN, CAM® DEE WILSON

Greater Nashville Apartment Association

OCIATION 2020 BOARD OF DIRECTORS

SUPPLIER DIRECTORS VALERIE HIRSBRUNNER, CAM® JENNIFER MCCOY, ESQ. LOYD OWEN, CAS® LACEY SMITHSON, NALP® DWAYNE RAWLS, CAS®

MAINTENANCE DIRECTORS DIANE MASON, CAMT®, CPO® DALE SMITH, CAMT®, CPO®

IREM LIAISON RICHARD WRIGHT, CPM® MDHA LIAISON NORMAN DEEP

LEGAL ADVISOR WES HALL

News & Events

ACTIVE PAST CHAIRMEN MARY BRADLEY BRAD CATHER, CPM®, HCCP®, SHCM®, COS® KIRBY DAVIS FAYE ELLIS, CPM® DIANA ENGLISH ANDY GASS, ARM® BARBARA HAYNES SHELLEY JAMES, CAM®, CAPS®, CPM® ANDREW KLAHN, CAM®, CAPS®, NALP® TAMMY LEE, CAM® CHARI LEWIS CAM®, CAPS®, CPM® STACY L. MOLEN, CAM® NANCY MORRIS LINDA PAGE, CPM®, ARM® ELLEN PARKER SUSAN SHERFIELD, CPM® LISA SWICK, CAPS® RITA WILKINSON, CPM®, ARM® JOYCE WOLFE

9

COMMUNITY SERVICE COMMITTEE

King’s Daughter

Wrap Party!

GNAA Community Service Committee volunteers joined forces on December 5 to wrap gifts for approximately 70 children. The gifts were handed out at the 25th Annual King’s Daughter Child Development Center Christmas party. King’s Daughter is a non-profit that provides care and educational programs for children from financially challenged families. The center’s environment nurtures children and provides support for families.

Sulley - Freeman Webb; Tara - Simple Surface

Malcom - RAM; Penny - Penny Rawls Photography; Jeremy - RAM

John - Real Floors

Diane, Ginny, & Jenny from GNAA

Jennifer - Law Firm of Jennifer McCoy & Dwayne - Wheeler, Inc.

10

Tara - Simple Surface; Lacey - CORT; Stephanie - NTS Development; Marissa - MM Promotions

Tiffany - HisCall

Malcom - RAM

Lee - Century Fire Protection

Greater Nashville Apartment Association

IT’S THE LAW

Navigating Mental Illness in the Multifamily Industry

By Jennifer McCoy, Esq. According to the National Alliance on Mental Illness (NAMI), approximately 43.8 million Americans suffer from some type of mental illness. With that in mind, we can safely say the likelihood of landlords coming faceto-face with a mentally ill individual in search of housing is relatively high. How do you, the landlord, handle such individuals when they come through the door?

Following are a few simple guidelines designed to help navigate these types of situations, if and when they arise.

The Screening Process

Keep this in mind when screening potential new residents: “All men are created equal” in the eyes of the law. This means that individuals cannot be precluded from the screening process based solely on their mental condition. Doing so can be construed as discrimination and can lead to legal issues, since these individuals are protected under the Fair Housing Act. Likewise, if at any time prior to or during the screening process you become aware of a person’s mental illness, you must refrain from asking questions pertaining to his or her condition, as this too can be misinterpreted as discrimination. To avoid issues, limit the conversation to lease term compliance and any specific accommodations they may have. This will severely stunt your chances of stepping into lawsuit territory.

The Mentally Ill Resident

Once your new resident has moved in, it is imperative to remember that they are just like any other resident

JENNIFER MCCOY, ESQ.

Law Office of Jennifer McCoy

and should be treated as such. All tenants, including individuals suffering from a mental illness, need to adhere to the terms of their lease. In other words, regardless of mental state, if a resident violates the lease (i.e. nonpayment of rent, property damage, unauthorized occupants, etc.), they should be subjected to the same consequences, up to and including eviction.

Conversely, a resident suffering from a mental illness cannot be accused of a lease violation simply because of their disability, unless it directly threatens the health, safety, or property of other residents or staff. Attempting to evict someone because of a disability is a violation of the Fair Housing Act and could be grounds for litigation.

Reasonable Accommodations

Reasonable accommodations can be requested by any resident living at your property, regardless of mental history, as long as they do not impose any undue hardships to the property or the landlord. Be aware, if asked for an accommodation based on a disability, you have the right to request any necessary documentation that proves relevance between the disability and the requested accommodation (this is not a violation of the Fair Housing Act). For example, if your property does not allow pets and a request has been submitted to allow a service animal, it is within your right as a landlord to verify the link between the individual’s disability and the need for such an animal to be allowed on your property.

Fostering Relationships

The most important step you can take as a landlord dealing with a mentally ill resident is to foster a friendly relationship based on honesty and open communication.

Calling or visiting regularly, keeping up-to-date emergency contacts and medical providers, and just being present, can go a long way in building trust and reducing potential problems or dangers you could face when dealing with a mentally disabled individual.

If all else fails and you are still in doubt…contact your attorney!

News & Events

11

King’s Daughter Child Development Center

r Christmas Party

Train the Trainer!

February 26, 2020 8:30 am - 4:30 pm GNAA Education Room | Lunch Provided

Enhance your presentation skills.

Boost your presentation skills in order to become a presenter for GNAA or any other multifamily association. Attendees will learn how to plan presentations, work through best practices in presenting, and will have the opportunity to participate in small group feedback.

Thank you 2020 GNAA Education Sponsors!

Member Investment ONLY

199

$

Brookside Properties Bug Solutions CORT

6 Continuing Education Credits

Elmington Property Management

This course is limited to 12 participants.

Registration closes on February 12th.

Pre-class instructions will be provided.

Ferguson Facilities Supply FirstCall Claims

Register Today!

Freeman Webb Companies Law Office of Hall & Associates

Presented by

Law Office of Jennifer McCoy The Liberty Group Lighthouse Property Management

Susan Sherfield Mercy Housing

Dee Wilson

Lincoln Property Company

Freeman Webb Companiies

REGISTRATION REQUIRED. NO REFUNDS. NO CANCELLATIONS. (MUST BE PAID PRIOR TO EVENT.)

Register at www.gnaa.org, fax form to 615.365.3571, or email to ginnyjohnson@gnaa.org.

Universal Media Group Valet Living

Greater Nashville Apartment Association 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

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Wheeler, Inc.

Greater Nashville Apartment Association

COMMITTEE SPOTLIGHT

Be in the know on how Directory goes!

By GNAA Directory Committee

If you are looking to join a committee that shows how producing a major publication for GNAA works, then the Directory Committee is for you! This group packs a lot of work into the first couple of months of the year and then gets to see the fruits of their labor benefit the entire membership – all year long.

The GNAA Membership Directory is what most members refer to as the “GNAA bible.” Available in print and digital versions, this publication lists every GNAA member.

Members can also place additional advertisements showcasing their services. The Directory includes a handy Buyer’s Guide at the back of the book that makes it easy for our members to find suppliers to help when a situation arises on-site.

The Directory Committee meets for the first three or four months of each year and is focused on the production of the final Directory. Early discussions focus on the process of collecting information from every GNAA member and what the booklet will look like. Ideas for the cover are discussed and decided upon. Any material changes in content are also discussed.

Once the GNAA staff starts collecting data from members and sales for ad space are moving along, the committee becomes active in assisting with

News & Events

proofreading and, if needed, selling ad space to members to help the publication meet the budget.

After several rounds of revisions to ensure the information is correct, the Directory Committee schedules one last “proofing party” to finalize the publication for print. At this event, the group shares sections of the book for review and provides final approval. There may even be some pizza involved at this point.

Three months of work are complete and the committee then sends the final book to production early in the second quarter! It takes a couple of weeks for the printing and binding process to be finished. Usually, by May 1st the books have been mailed, one to each GNAA member. If a member needs more than one directory, extras are available for the low price of $25 each.

As you can see, a lot of effort is packed into a short amount of the year for this committee, but I think we can all agree that the impact this group has on all GNAA members is priceless! If you want to get more involved by joining this, or any other GNAA committee, just email us at info@gnaa.org or visit our website at www.GNAA.org for an overview of all of the GNAA committees.

15

MANAGERS LUNCHEON HIGHLIGHTS

Winners of the beautiful centerpieces provided by Law Office of Hall & Associates!

Penny, Penny Rawls Photography

Andrew & Shelley, The Overlook; Stacy, Fogelman Properties; Susie, The Lexington

Adam, Laura & Emir, Flats at Silo Bend

16

The IMT Team

King’s Daughter recognized our 25 years!

Mike, Music City Removal; Amber, Hawthorne Residential

Melanie, The Monroe; Mike, Music City Removal

Tiffany, Arbor Hills; Josh, A-1 Concrete

John, American Painting & Renovations

Greater Nashville Apartment Association

MANAGERS LUNCHEON HIGHLIGHTS

Diane, GNAA; Valerie, BG Multifamily; Tracey, Ashton Brook; Stephanie, NTS Development

Valerie, BG Multifamily; Chris & Rachel, Retreat at Iron Horse

Mark, Bonnie, Susan & Paula, Hale Properties

The Rent Path Team!

Susan, Nob Hill

Miranda & Alice, Oakwell Farms

s in Expert and bs bathtu ops rt e t n cou ation r o t res

772.3234 getagrip.com

615

3 year warranty

24/48 Service

Before you get going on your remodel, Get A Grip. Call us today!

Rachel, Retreat at Iron Horse; Nathan, Law Office of Hall & Associates; Chris, Retreat at Iron Horse

News & Events

17

MAINTENANCE LUNCHEON HIGHLIGHTS

Tim, Deerfield at Providence; Ashtyn, SRP

Larry, Maple Creek; Dayna, Nashville Plywood

Marcos & Melvin, Baker Station; Robert, United Structural Systems; Jake, RAM Partners

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Jeff, Reliable Roofing; Rusty, RAM Partners

David, Gazebo; Cowboy, Views of Brentwood; Andrew, Chadwell Supply; Edgar, Deerfield at Providence

Greater Nashville Apartment Association

MAINTENANCE

Winter Safety

By Malcolm Eller, CAM® Community Manager, The Retreat at Arden Village It’s that time of year again when Old Man Winter starts to rear his head, bringing in snow and freezing conditions. I myself love winter; it can be so much fun.

Do you want to build a snowman? I mean, who doesn’t want to build a snowman, am I right? And most of us love winter activities like sledding, snowball fights, ice skating, skiing, sitting by the fireplace or whatever may be your favorite activity.

But as always, with winter there are the hazards that come along with it. So be prepared before Old Man Winter arrives at your community.

Here are a few helpful hints to keep in mind when preparing for the winter months.

• Make sure all sprinkler and riser rooms are properly heated.

• Have all outdoor facilities winterized (fountains, faucets, etc.).

• Have a car charger on hand or a portable power bank for charging cell phones.

• Have a fire watch detail planned out and ready to implement.

• Have a water cut-off map ready and available.

Always take into consideration the conditions of the roads and plan to give yourself enough time to get where you are going. During snow and freezing conditions, it is more important to get there safely than to rush and have an accident.

• Prepare an emergency contact list for the office to include all vendors that could be needed if the need does arise (wet vacs, plumbers, etc.).

Make sure you are dressed for the conditions: Have the proper shoes (water resistant if possible), jackets, gloves, and headgear to keep you warm and safe.

Plan Ahead

• Have enough ice melt on hand – it can be very hard to come by once the storms have hit.

• Double-check all vacant units to make sure the temperature is set at 68 degrees and all cabinet doors are open.

• Have freeze warning signs placed throughout the community.

Try to remove snow as quickly as possible from all common areas, entrances, stairs, parking areas, etc.

Once it is packed down from traffic and freezes, it is a much bigger hazard, not to mention much harder to remove.

• Have someone prepared to stay on-site overnight, if needed.

Try to always make sure to have caution signs/cones where hazards are that you can’t immediately remove.

• Have food and bottled water on hand for any staff that will be staying overnight.

• Have a copy of the rent roll and key inventory list in case of a power outage.

• Try to have blankets and flashlights in the office with extra batteries available.

News & Events

These are just a few things to keep in mind this winter season to keep everyone as safe as possible. Now get out there and enjoy that cup of hot cocoa (extra marshmallows, please), but be prepared so your community can SKATE through this winter with ease.

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NEW MEMBERS Management Companies Burlington Capital Properties John Sons 230 Lehman Trail Murfreesboro, TN 37128 615-995-9696 jsons@burlingtoncapital.com Referred by: Stephanie Burns, Abbington at Stones River (96)

Apartment Communities 1200 Broadway Lauren Rogers 1200 Broadway Nashville, TN 37203 615-647-9661 313 apartment homes UDR

Referred by: Management Company already a member and joined new property

Condos at Villager Cynthia Williams 1841 Lascassas Pk. Murfreesboro, TN 37130 615-848-0023 64 apartment homes Lincoln Property Company

Referred by: Management Company already a member and joined new property

Harpeth Square Shenna Bonner 159 1st Ave. N. Franklin, TN 37064 615-450-6060 150 apartment homes Greystar

Referred by: Management Company already a member and joined new property

Novel West Nashville Tara Nguyen 7113 Charlotte Pk. Nashville, TN 37209 615-828-6055 435 apartment homes Greystar novelwestnashmgr@greystar.com Referred by: Management Company already a member and joined new property

Townhomes of Chapman’s Retreat Haley Flood 4005 Clinton Ln. Spring Hill, TN 37174 931-208-5509 85 apartment homes Freeman Webb chapmansretreat@ freemanwebb.com

Referred by: Management Company already a member

Southeast Electric Jeff Penuel PO Box 1504 3155 Pleasant Grove Rd. White House, TN 37188 jeff@seiwh.com Electrical

Referred by: Susan, Freeman Webb

Referred by: Website

Simply Clean Dorress Garbutt 2816 Windcrest Trail Antioch, TN 37013 615-887-9872 simplyclean59@gmail.com Janitorial services; cleaning services; window cleaning services; pressure washing services Referred by: Jenn Mulholland, Lincoln Property Company

Suppliers ABODO Dan Cellon 2305 Northview Ave. Nashville, TN 37216 608-433-0059 or 757-618-5384 dcellon@abodo.com ILS listing services; advertising; lead generation Referred by: Mary Bradley

Hercules Corp.

Barry Heller 550 W. John St. Hicksville, NY 11801 516-281-8754 FAX 516-822-9338 barry.heller@hercnet.com Commercial laundry equipment; laundry rooms for multi-housing Referred by: Website

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Siegel & Callahan, PC Loren Doty 222 2nd Ave. S., 17th Floor Nashville, TN 37201 615-649-9240 loren@prptax.com max@prptax.com Property tax appeals

Law Office

Hall & Associates M. Wesley Hall III

Nathan C. Lybarger

LandlordAdvocate® 223 Madison Street • Suite 212 • Madison, TN 37115

6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3

Greater Nashville Apartment Association

HOPE TO SEE YOU AT ONE OF THESE GREAT EVENTS! SUPPLIERS LUNCHEON

MANAGERS LUNCHEON

GENERAL MEMBERSHIP MEETING

January 8, 2020

January 15, 2020

January 23, 2020

Get Active!

Productivity Hacks

GNAA Offices @ 12:00 pm

GNAA Offices @ 12:00 pm

Learn how GNAA Committees can enhance your membership.

Gaylord Springhouse Links Registration: 11 am

Branding in the Digital Age

Speaker:

Speaker:

Stephanie Burns

Mila Grigg, CEO

NTS Development

MODA Image and Brand Consulting, LLC

Thank you to our sponsors!

Thank you to our sponsors!

Music City Removal Simply Clean USS – United Structural Systems

Nashville Plywood Rose Paving Sharp Lines Painting USS – United Structural Systems Wheeler, Inc.

Space is limited! Reservations are required.

Register today @ www.gnaa.org Sunday

Monday

Tuesday Wednesday Thursday

1

JANUARY

New Year’s Day GNAA OFFICE CLOSED

5

6

News & Events Committee*

7

9:30am

8:45am

11:30am - 12:30pm

12

13

NALP Course*

14

8:30am - 5pm

NALP Course*

Maintenance Committee*

Saturday

2

3

4

9

10

11

17

18

24

25

8:30am

Suppliers Luncheon*

15

8:30am - 5pm

Education Committee* 10am

NALP Course*

16

8:30am - 5pm

Board of Directors Orientation*

By Invitation Only 9-11am

Managers Luncheon* 12-1pm

19

Martin Luther King Jr. Day

20

Directory Committee*

21

9am

TNAA Board Meeting & Orientation*

Communication Committee*

22

26

27

Membership Committee*

28

Board Meeting 10am

23

General Membership Meeting

9am

11am - 1pm Gaylord Springs Golf Links

By Invitation Only 10am - 2pm

9am

29

2020 Leadership Lyceum Class & Reception* Invitation Only 1pm

News & Events

8

Legislative Committee*

Friday

30

Golf Committee*

31

9am

Trade Show Committee* 10am

*at GNAA office

21

2020 EDUCATION SCHEDULE $749 MEMBER INVESTMENT

National Apartment Leasing Professional* (NALP®) Kitty Barry - CLK Management

January 14-16

8:30a – 5:00p

LEASING

Certification for Apartment Maintenance Technician (CAMT®) Paul Rhodes - NAAEI Faculty

$899 MEMBER INVESTMENT

February 11-14 & 18-21

8:00a – 4:00p

MAINTENANCE

$199 MEMBER INVESTMENT

Train the Trainer (6 CECs)

Susan Sherfield - Mercy Housing & Dee Wilson - Freeman Webb ASSISTANT MANAGER

MANAGER

February 26

PORTFOLIO SUPERVISOR

8:00a – 4:00p

SUPPLIER

Connie Sue Cantrella

March 5 & 6

8:30a – 5:00p

MAINTENANCE

March 26 8:00a – 4:00p

Omni Hotel - Nashville LEASING

MEMBER INVESTMENT:

ASSISTANT MANAGER

MANAGER

PORTFOLIO SUPERVISOR

Register by 1/31 Register by 2/29 Register after 3/1

SUPPLIER

$299 $325 $349

MAINTENANCE

$159 MEMBER INVESTMENT

All Things Leasing (6 CECs)

John Sons - Burlington Capital Group

April 7

LEASING

ASSISTANT MANAGER

9:00a – 4:00p

MANAGER

$199 MEMBER INVESTMENT

HVAC Certification

Shane Gates - Chadwell Supply

Class: April 23 & Testing: April 27

9:00a – 5:00p

MAINTENANCE

$1,500 MEMBER INVESTMENT

Certified Apartment Portfolio Supervisor (CAPS®) Doug Chasick

May 4 - 7

REGIONAL MANAGERS

$99

Joe Sharp

LEASING

ASSISTANT MANAGER

9:00a – 4:00p

MULTI-SITE MANAGERS

Through the Eyes of an Asset Manager (3 CECs) MANAGER

HVAC/EPA Certification

Shane Gates - Chadwell Supply

MEMBER INVESTMENT

May 19

PORTFOLIO SUPERVISOR

9:30a – 12:30p

SUPPLIER

MAINTENANCE

$159 MEMBER INVESTMENT June 30

$99

Budget Boot Camp (3 CECs)

Susan Sherfield - Mercy Housing & Tammy Lee - Lincoln Property Company

9:00a – 4:00p

$950 MEMBER INVESTMENT

September 14-18 ASSISTANT MANAGER

at Gaylord Springhouse

October 8

MANAGER

Low Income Housing Tax Credit Seminar Karen Graham - Karen Graham Consulting LEASING

9:00a – 4:00p

$199 MEMBER INVESTMENT

ASSISTANT MANAGER

ASSISTANT MANAGER

Elmington Property Management Ferguson Facilities Supply FirstCall Claims

Law Office of Jennifer McCoy The Liberty Group Lighthouse Property Management Lincoln Property Company

MANAGER

Legal Conference (6 CECs) LEASING

9:00a – 12:00p

PORTFOLIO SUPERVISOR

Rich George - NOI Coach LEASING

MEMBER INVESTMENT

July 16

MANAGER

Certified Apartment Manager (CAM®)

CORT

9:00a – 4:00p

MAINTENANCE

ASSISTANT MANAGER

Bug Solutions

$159 MEMBER INVESTMENT June 4

Jim Fox - HVAC Tech Line

Brookside Properties

Law Office of Hall & Associates

9:00a – 5:00p

MAINTENANCE

HVAC/Advanced Fundamentals & Troubleshooting (6 CECs)

Thank you 2020 GNAA Education Sponsors!

Freeman Webb Companies

Class: May 21 & Testing: May 26

Jim Fox - HVAC Tech Line

Our attendee recommendations are located in the color bars.

$199 MEMBER INVESTMENT

MAINTENANCE

HVAC Repair for Beginners (6 CECs)

Trying to decide which class is right for you?

MAINTENANCE

$450 MEMBER INVESTMENT

Certified Pool Operator (CPO®) Education Conference (6 CECs)

www.gnaa.org

PORTFOLIO SUPERVISOR

9:00a – 5:00p

SUPPLIER

MAINTENANCE

$300 (Test $175 extra) MEMBER INVESTMENT October 21-22

MANAGER

9:00a – 5:00p

PORTFOLIO SUPERVISOR

*Non-Members of GNAA should call 615.365.3047 for non-member pricing. Scholarships available for CAM , CPO , and NALP certification courses. ®

®

®

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