February 2019 GNAA News & Events

2019 Board of Directors

GNAA News & Events / February 2019

Chairman-Elect Zac Ward, CPM® Vice-Chairman Stacey Holt, CAM® Secretary/Treasurer Tracey Crowe, CAM® Immediate Past Chairman Andrew Klahn, CAPS®, NALP®, HCCP®, CAM® Managers Representative Gia Suastegui Maintenance Representative Ron Koman Supplier Representative JD Wright Management Directors Anne Adams, CAM®, NALP® Melanie Brink, CAM® Chloé Evans Tina Hamor Sully Lemmons, CAM®, CPM® Stephanie Liston, CAM®, CAPS® Katherine Morrow Jenn Mulholland Lori Torres, CAM® Dee Wilson Maintenance Directors Diane Mason, CAMT®, CPO® Dale Smith, CAMT®, CPO® Supplier Directors Valerie Hirsbrunner Jennifer McCoy, Esq. Loyd Owen Dwayne Rawls Lacey Smithson, NALP® IREM Representative Richard Wright, CPM® MDHA Representative Norman Deep Legal Advisor M. Wesley Hall

Contents

Chairman Stephanie Burns, CAM®, NALP®, CAPS®

President Diane Carter Director of Education & Events Ginny Johnson

Features 5

6

9

10

Marketing Spend 15 Minutes Day Planning Your Calendar Now Featuring High 5 Residential Feature Boost Resident Retention in 2019

Association News 8

14

15

16

17

19

21

Director of Communications & Marketing Scott Meert

22

Finance Connie Morris

Statistics Bobbi Turner, ARM® Membership Services Gionna Pitrone Active Past Chairmen Mary Bradley Brad Cather, CPM®, HCCP®, SHCM® Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM® Barbara Haynes Shelley James, CAM®, CAPS®, CPM® Tammy Lee, CAM® Chari Lewis, CAM®, CAPS®, CPM® Stacy L. Molen, CAM® Nancy Morris Linda Page, CPM®, ARM® Ellen Parker Susan Sherfield, CPM® Lisa Swick, CAPS® Rita Wilkinson, CPM®, ARM® Joyce Wolfe

TAA Update New General Assembly

About the Cover High 5 Residential Amy, Shelley, Jeff, Amber, Tammy, Steve

Thank you to our sponsors: Law Office of Jennifer McCoy and Wheeler, Inc. Cover photo by Penny Rawls Photography

Annual St. Patrick’s Day Mixer The Pub - Thursday, March 14 Maintenance Mania Save the Date! Friday, March 29 GNAA Educational Opportunities Four Maintenance Courses New Members Welcome!

February Events in Middle Tennessee There’s lots to do in the Greater Nashville area!

Nashville Industry Insider Stay up-to-date with your colleagues Calendar Something Special Noted on the Calendar February Networking Opportunities Associates, Managers & Maintenance Luncheons

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TAA Update

New General Assembly The 111th General Assembly convened on Tuesday, January 8, 2019. Lieutenant Governor Randy McNally (R-Oak Ridge) was re-elected by the members of the Senate to serve as presiding officer of the chamber. With the departure of former Speaker Beth Harwell, the House elected former Majority Leader Glen Casada (R-Franklin) to serve as the new Speaker of the House. Additionally, the Senate elected Senator Ferrell Haile (R-Gallatin) to serve as Speaker Pro Tempore and Senator Janice Bowling (R-Tullahoma) to serve as Deputy Speaker. Respectively, the House elected Representative Bill Dunn (R-Knoxville) to serve as Speaker Pro Tempore and Representative Matthew Hill (R-Jonesborough) to serve as Deputy Speaker.

With the start of a new session, both the Republican and Democrat caucuses of the respective chambers elected new internal leadership positions. With the appointment of former Majority Leader Senator Mark Norris as United States District Judge for the Western District of Tennessee, the election of former Senate Majority Leader Bill Ketron to Rutherford County Mayor, and the election of former Senate Minority Leader Lee Harris to Shelby County Mayor, there was quite a mix-up in Senate Leadership.

Senator Jack Johnson (R-Franklin), who formerly served as Commerce and Labor Committee Chairman, was elected by his peers as Senate Majority Leader. Senator Ken Yager (R-Kingston) left his position as State and Local Government Chairman to serve as Senate Republican Caucus Chair. Senator Jeff Yarbro (D-Nashville) was elected to serve as Minority Leader, and former House member, now Senator Raumesh Akbari (D-Memphis), was elected to serve as the Democratic Caucus Chairman.

The House saw its share of changes in leadership as well in both the Republican and Democratic caucuses. With the election of Speaker Casada came a highly

contested race for both House Majority Leader and Republican Caucus Chair. Ultimately, Representative William Lamberth (R-Cottontown) was elected to serve as the House Majority Leader, and Representative Cameron Sexton (R-Crossville) was elected as the Republican Caucus Chair. In a historic moment, Representative Karen Camper (D-Memphis) was elected Minority Leader, the first African-American in the history of the Tennessee General Assembly to serve as the Democratic party’s leader in the House. She replaces House Minority Leader Craig Fitzhugh who did not seek re-election to his West Tennessee seat after serving more than two decades. Representative Mike Stewart (D-Nashville) retained his position as the Democratic Caucus Chairman.

With such significant changes in leadership in both chambers comes significant changes in the House and Senate standing committees – most notably in the House.

In an effort to provide greater accountability, Speaker Casada reconfigured the House committee structure to now have 45 standing committees/subcommittees, a substantial increase from years past. In both chambers, chairmanships have changed considerably as well. With Speaker Casada’s promises to focus on empowerment, bipartisanship, and increased oversight of government agencies, Representative Susan Lynn (R-Mount Juliet) is the first female to chair the House Finance, Ways and Means Committee, and newly elected Representative Robin Smith (R-Hixson) was named chair of the new Health Insurance Subcommittee.

Smith is the first freshman to helm a legislative committee.

Additionally, Speaker Casada appointed two Democrats to chair committees. Representative John Mark Windle (D-Livingston) will chair the Naming, Designating, and Private Acts Committee, and Representative Darren Jernigan (D-Old Hickory) will chair the Property and Casualty Insurance Subcommittee.

by Catie Lane Bailey Senior Policy Advisor/Attorney, Waller

GNAA 5

Marketing

Why Everybody Should Spend 15 Minutes a Day Planning Their Calendar

by John Hall, Contributor to forbes.com

Just think about it: What’s our most valuable asset? For me, it’s time, but before this year, I didn’t plan or strategize how I used my time. It’s crazy that I didn’t really have a firm grasp of this time concept cemented in my mind – yet time itself is so important to me.

With a strategy, we can find and keep time. We can’t bottle it yet, but we can build a fuller life. I hadn’t realized or consciously considered that, with a strategy, we have the ability to shave many millions of seconds off tasks, which then convert to minutes. As we gather and look at the data and revise our strategy, we fine-tune our efforts to transfer these minutes into hours added to our days. These collective hours and days, then, equal life.

Those few seconds may not mean much to me during the seconds that are wasted or those that pass unnoticed. If those spare seconds added together mean that I can make a recital for my daughter, they’ve been meaningful. Consider finding time to attend an award ceremony for a colleague or making it to Grammy’s birthday party. You can bet those seconds enrich many lives, not just yours.

I recently started spending 15 minutes at the end of every day planning the next on my calendar. Here’s what I’ve found:

It helps me hit the ground running in the morning.

I do my best work in the morning, but it used to take me a lot of time to get things organized when I arrived at the office. I’d get coffee and say “hi” to co-workers and then get caught up in the happenings in my inbox.

Now I get to the office and immediately dive into important tasks. A lot of these responsibilities are done by lunch, which ensures I make an impact each day. Because I hit

the ground running early, I can see things from a better perspective for work.

This action prevents me from going down the rabbit hole of email or any other mindless duty. Best of all, I’m finding that I can get caught up with my work for that day rather than feel I’m behind or rushed.

Planning the day before helps me visualize what my day will look like as a whole.

Seeing the day as a cohesive whole, rather than in fragmented pieces, exposes errors in planning how much time a task may take. Your calendar informs you of buffer times that should be added for certain events. My calendar brings to light where I may have needed prep time I hadn’t thought about. This little planning session with myself notifies me that I better get to the office even earlier tomorrow or I’m screwed.

It helps me prioritize important things.

If I haven’t booked my time with clear precision, I gravitate toward what I like to do, rather than what’s most important for the company. That means my misspent time can literally cost us money. Worse, it can prevent us from hitting the milestones we’re working so hard for on the timeline we want.

Planning the day ahead plainly shows where time can be saved in certain areas.

I love helping people, so I tend to agree to be part of a lot of things I should turn down. As I view my schedule for the next day, I’ve sometimes included things that I have to force continued on p. 7

6 GNAA

Marketing, cont. from p. 6 myself to throw out. I can shoot a quick email and say, “it looks like you guys have this handled” or “I won’t be able to make this.” Sometimes I’m able to immediately free up hours of time. This planning has helped me move choices from “something of worth” to something of even greater value over the long haul.

Planning ahead helps infuse a mental strength and determination in me that I hadn’t tapped into before.

Planning at the end of the day allows me to leave the office somewhat relaxed and not feeling like I need to stay up all night to get everything done. I’ve also learned that being more organized has taken a lot of stress out of my life. I am more prepared and have a lot fewer scheduling mishaps.

(If you’ve ever double-booked yourself, you know the pain of realizing you’ve let someone down 10 minutes into a meeting.) At first, you may feel you can’t devote that extra 15 minutes to your calendar. But trust me on this, and try it out. I now have an “event” for my calendar, and I wouldn’t miss our team huddle for anything.

My calendar almost feels like a friend; I’ve realized what it can do for me. I want you to have the same experience of facing your tomorrows with confidence, knowing you’ve crushed what’s elusive to so many: You’ve conquered time.

John is the co-founder of Calendar, author of best-selling book “Top of Mind,” and keynote speaker.

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Eddie M. Patterson, Owner

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Hall & Associates M. Wesley Hall III

Nathan C. Lybarger

CORT Introduces Lauralee Thompson!

Lauralee joins CORT with several years of experience working in property management. As a top referrer on-site, Lauralee knows and understands the partnership CORT offers to the industry. In her free time, she enjoys spending time with her husband, Dale, and her daughter, Layla. She loves game nights with the girls, Pilates classes and listening to inspirational podcasts. Fun fact: Lauralee is a die-hard Tennessee Titans fan and attends as many games as possible.

Be on the lookout for Lauralee at your communities and events, and help us welcome her to the CORT Nashville Team! “Go Titans!”

LandlordAdvocate® 223 Madison Street • Suite 212 • Madison, TN 37115

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GNAA 7

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Now Featuring

After more than 25 years in leadership roles for several leading Property Management firms, Shelley James launched High 5 Realty Advisors in the fall of 2017 where she worked directly for apartment owners as an asset manager and advisor. At the urging of several clients, Shelley and her husband Steve expanded the company in March of 2018 to include property management services under the name High 5 Residential with a goal of “Creating Exceptional Living Experiences� at a local level. Fast forward one year and the High 5 team now has over 1K apartment homes under either direct or asset management with more to come!

Mission Statement To deliver authentic, local service excellence in real estate management to our residents, investors, and team members through hands-on active engagement, communication, and innovation anchored in integrity in everything we do and say. The High 5 Way‌just the basics done exceptionally well.

Our Core Values People are the HEART of our Company, so our core values can be found in this acronym: Honest - We are open and honest and do what we say we will do.

Excellence - We achieve excellence through a distinctive customer service experience.

Active - We are passionate about what we do and are active in giving back to our community.

Resourceful - We find solutions, take ownership, and get things done timely and efficiently.

Teamwork - We are kind to one another and collaborate together to achieve our goals.

GNAA 9

Feature

Boost Resident Retention in 2019 We all know how much effort goes into marketing to new customers…and the old saying that it is cheaper to keep a current customer than it is to find a new one. Do you think that is true in multifamily when looking to keep your current residents? Sometimes it is just as hard to keep them, especially in a city like Nashville with so many enticing options.

We’ve taken a look at some of the most current advice from experts across both our industry and in marketing roles at firms throughout the country. Here are the top ways to boost your retention rate, keeping your residents happy and your rent checks coming in.

Know your market.

You could have the best relationship in the world with your residents, but if your property is outdated or overpriced compared to the available community down the street, your residents will move. Keep your finger on the pulse of your neighborhood and market. Know what your competition is charging and why. Most importantly, know how their communities and amenities compare to yours.

The trick is to step into the shoes of a resident living in this neighborhood. What appeals to them? What are their expectations?

Every quarter, go walk through a vacant rental unit offered in the neighborhood. Put yourself in the shoes of a prospective resident, and channel your inner method actor.

What amenities jump out as appealing? How modern is the feel inside the community? What’s your impression of what it would be like to live there?

If possible, attend open houses and talk to the prospective residents. Ask them their thoughts about the community.

Ask them what they think about certain amenities. You can (and should!) also conduct exit interviews with all your own outgoing residents. Why are they moving? What

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would they have liked to see from you or the property manager? What might have induced them to stay?

Be flexible.

Everyone who is a property owner knows how much hard work and money it takes to purchase the perfect rental property, maintain it over the years, and allow others to live in it. And that’s just the thing. Your residents live in your community. They call your community “home.” They raise children, celebrate holidays, enjoy visitors, and even nurse themselves better when sick – all in your community.

Being able to personalize their home, even though it is a rented space, makes a world of difference to residents.

This is especially true if a resident is planning to stay long term in your community. Your residents may wish to add additional shelving to the garage area, paint a mural in the new baby’s room, or even put some nails in the wall to hang family pictures.

By allowing your residents to make what you feel are reasonable changes to the interior of your property, you allow them to feel more at home. And with a quality property management team on your side, drafting an airtight lease that addresses how these changes are to be dealt with both during and after the lease term will guarantee that you never have to worry that your community is being damaged in any way.

Stay current with technology.

According to a J Turner Research survey of 41,303 apartment residents (“What Do Residents Want?”), 64 percent of apartment residents say they used an Internet Listing Service (ILS) as a search source, besting good oldfashioned drive-by (39 percent) and referrals from families and friends (24 percent). Technology is a central strategy in resident retention and attracting new residents. continued on p. 11

Feature, cont.

An interactive website, which includes the following, will become a core foundation of your resident retention strategies. Leading property management companies become industry leaders by offering the following perks and online services: • Neighborhood/social directories that include restaurants, local entertainment, shopping, salons, grocery and liquor stores, cultural attractions, and other services such as dog walking, banks and car washes • Participating merchants resident discount cards • Unit floor plans • Interactive application, lease signing and rent payment • Maintenance requests • Professional photo gallery • Fully interactive resident portals • Area maps • Suggestion box (online contact form) • Web specials such as discounted signing fees • Tour schedules • Automated “contact us” forms • Links to community social media sites

Institute a resident satisfaction survey.

A resident satisfaction survey is an important part of the resident retention plan. It helps to determine which aspects of property management are satisfactory to residents and which areas need improvement. Document improvements that are made as a direct response to data obtained from the survey. Resident satisfaction surveys should be conducted on a regular basis, preferably annually, but no longer than every two years. Be sure to establish a timeframe to inform residents of the results of the survey and any planned follow-up activities.

While a formal survey conducted each year will provide important information on the quality of the property and services, do not underestimate the value of more frequent, informal discussions with residents. A comment made during an informal conversation may reveal a growing concern on the part of a resident. Addressing small issues before they become larger problems will go a long way toward maintaining resident satisfaction.

Keep quick-reference files on all renters.

Prioritize kindness.

Do you remember all your residents’ children’s names? Do you remember all their hobbies or what’s going on at their jobs? Of course not. So keep a quick, short and simple digital file on your computer for each set of residents. A few notes will cut it; just note whatever was going on in their lives the last time you spoke. You should be able to pull up these files in the time it takes to dial a resident. You can then spend 60 seconds warming up the conversation by demonstrating how much you remember about the resident and their family: “Hi, Mrs. Blake. How are you doing? I remember the last time we talked, Timmy was about to start a new school. How’s that going for him?” “Hi, Mr. Smith. How are you doing? The last time we talked you were training for a triathlon. How did it go?”

There’s no line item in the budget for practicing kindness throughout your company. But doing so creates a powerful ripple effect that ultimately has a significant benefit to the bottom line. For starters, kindness paves the way for happier, less stressed and more productive team members.

According to information from Dartmouth College, those who regularly practice kindness experience a wide array of health benefits: More energy, increased levels of happiness, less anxiety, healthier blood pressure, significantly lower amounts of cortisol (the stress hormone) and longer lifespans. Along those same lines, organizational development specialist Dan Schwartz advises workers to “be kind to your fellow employees and commit random acts of kindness to decrease stress in the workplace and increase productivity.”

Your residents will be surprised that you remember these little details about their lives. It sets the stage for a much friendlier conversation, and they’ll be left with the impression that you think of them as human beings, not cash machines.

When associates are healthier and less stressed, they are more likely to become long-term employees, which saves on the often considerable expense of hiring and training new team members. And healthy, engaged associates lead to satisfied residents who are more apt to renew their leases.

GNAA 11

-

Chairman’s Dinner | Managers Lu

Jack, ACI; Stacy, Past Chairman; Brad, Elmington Properties

Jeremy, RAM Partners; Dale, Grove at Waterford

Kelsi, Fitness & Exercise Solutions; Kayla, 3343 Memorial

Zac, Freeman Webb; Stephanie, NTS Development; Diane, GNAA

Linda, Stewart’s Ferry; Nancy, Freeman Webb; Tina, Buckingham Companies; Barbara, Past Chairman

Linda, Stewart’s Ferry; Mark, DJ & Kelly, The Liberty Group

Cassie, Sky Property; Pamela, Lenox Village; Ashton, Sharp Robbins Popwell; Erick, Cameron Franklin Park

Tina, Buckingham Companies; Chari, Freeman Webb

Shelley, High 5; Andy, Past Chairman

Tammy, Lincoln Prope Susan Mercy Housing

Brittany, Velocity in the Gulch; Rebecca & Justin, RAM Partners

Destanee, AccuWorks; Shawn, Summit at Mountain High; Sabeita, PPG Paints; Corey, Aertson; Matt, Pugh’s Earthworks

Ph

John, Amer

Valerie, BG Multifamily; Donnie, The Kn Village; Jeff, Buckingham Companies

Wheeler is your one-stop shop: Full service roofing, full service

Wheeler, Inc. • 3868 Dickerson Pk, Ste

uncheon | NALP Class

Phil Ponder; Norman, MDHA

perty Management; g

Melanie, The Monroe; Jennifer, Law Office of Jennifer McCoy

Sarah, The Lakes of Bellevue; Susan, Mercy Housing; Vicki, The Sharp Solution

erican Paint; Michael & Michael, LSI; Lenzee, American Paint

nolls; Maria, Lenox

Stacey, Bell Partners; Gionna & Connie, GNAA; Lacey, CORT

Stephanie & Diana, Lighthouse; Letisha & Tiffany, Arbor Hills

Dave, Flats at Walden Grove; Devon, RKW; Amber, Grand Oak at Town Park & DaKotah

Ryan & Ashley, Oakwell Farms

Carole, Rent Path; Trey, Pet Playground; Brandy, Rent Path; Peggy & Shereece, Urban Housing Solutions Congratulations NALP 2019 Attendees!

e electrical, plumbing, and general construction.

e 200 • Nashville, TN 37207 • Phone: 615-860-5411 • Fax: 615-860-1004

It’s

Great Sponsorships almost time Available!

for

Presented By

Presenting Sponsor

Friday, March 29, 2019 This year’s Maintenance Mania event will be here before you know it! We are now accepting competitors, cheer teams and we still have a few sponsorships left for supplier members that want to take part.

Thank you to Lighthouse Property Management for their title sponsorship and RAM Partners for sponsoring the Race Car event!

Call the GNAA office at 615.365.3047 for more information.

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GNAA Educational Opportunities Get maintenance ready for the upcoming spring and summer heat by sending them to our wide array of educational classes. We have two in February and two in March – check out the short descriptions below and visit gnaa.org if you would like to register.

Five Basic Punch List Maintenance Training Date: February 14 Time: 8:30am to 12:30pm

Appliances, Blinds, Hardware, Lighting and Plumbing are the five most important items on a basic property punch list.

Shane Gates with Chadwell Supply was on the maintenance side of the multifamily housing industry for many years. His experience on the property combined with his years at Chadwell make for the perfect set-up to instruct this half-day class.

Contact the GNAA office for more information or register online at GNAA.ORG. Member cost is $99.

Certified Pool Operator (CPO) Certification Date: February 27-28 Time: 9:00am to 5:00pm

It is February and although it is cold outside, now is the time to get your maintenance staff ready for pool season. Whether they are new to your team or have been in the industry for a while, this course is a MUST for your property! Previous CPO Certifications are good for only five years.

Our instructor, Connie Sue Centrella of International Consulting/Recreational Water Facilities, presents the GOLD STANDARD of Education for this class. This two-day, $400 certification course will begin with all the information needed to keep your pools open and in compliance with the Tennessee Department of Health.

HVAC EPA Certification Date: March 14 Time: 9:00am to 5:00pm

Update your HVAC knowledge with the latest information and prepare you or your maintenance staff for the HVAC EPA test. This certification is a lifetime certification and will help you better understand the issues that may arise with HVAC systems at your communities. This class fills up fast so don’t delay in signing up! Manuals for this class will soon be available at the GNAA office. Member cost is $159.

HVAC Hands-on Training: Low Voltage, Electrical Controls & Diagrams Date: March 26 Time: 9:00am to 5:00pm

Get some hands-on experience dealing with electrical issues that trouble HVAC units. Jim Fox walks the attendees through some common problems and solutions – all worth 6 continuing education credit hours for those with certifications that require this education. Member cost for this class is $139.

Thank you 2019 Education Sponsors!

Brookside Properties • Elmington Property Management • Ferguson Facilities Supply • First Call Freeman Webb Companies • Langley & Taylor Pool Corporation • Law Office of Hall & Associates Law Office of Jennifer McCoy • L.I.C.R.A - Nashville • Lighthouse Property Management Lincoln Property Company • Universal Media Group • Valet Living • Wheeler, Inc.

GNAA 15

New Members Apartment Communities

Broadstone South Gulch Cheree Neely 803 Division St. Nashville TN 37203 615-742-7292 cneely@allresco.com Referred by: Previous membership Overlook Vince Thrasher 311 Hancock St. Gallatin, TN 37066 615-478-8991 vthrasher@wilhoitproperties.com Referred by: Blue Moon/State Lease

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Need some extra cash?

Refer a new member to GNAA and you will get a $50 Go-getter check after they are approved! Know of a new apartment community coming to town? Refer them! Have a vendor you like that you want to help grow?

Refer them!

Call the GNAA office at 615.365.3047 with any questions. GNAA members help us grow again!

February Events in Middle Tennessee Throughout February

February 9

8th Annual Wedding Dresses Through the Decades

Murder at the Mansion

Belle Meade Mansion, Belle Meade

Oaklands Mansion, Murfreesboro

February 10

Acoustic Old-time Gospel Jam Session

Centertown United Methodist Church, McMinnville

February 2

Glenn Miller Orchestra

Tennessee Performing Arts Center, Nashville

February 10

Bob Woodward

Tennessee Performing Arts Center, Nashville

February 6

Vanderpump Rules’ Rachael O’Brien Live!

February 10-14

Zanie’s Nashville Comedy Club, Nashville

Romance in the Stars

Adventure Science Center, Nashville

February 7-10

The Music of John Williams

Schermerhorn Symphony Center, Nashville February 8-10

“The Wizard of Oz”

Tennessee Performing Arts Center, Nashville February 8-9, 15-16 and 22-24

“Over the River and Through the Woods” Springhouse Worship and Arts Center, Smyrna February 9

Cupid’s Chase 5K

February 12-17

“A Bronx Tale”

Tennessee Performing Arts Center, Nashville February 22

“Til Death Do Us Part”

The Old Spaghetti Factory, Nashville February 23

“This American Life” host Ira Glass Tennessee Performing Arts Center, Nashville February 29-March 3

Shelby Park, Nashville

Nashville Lawn and Garden Show 2019 February 9

Chinese New Year Celebration

Hillsboro Village, Nashville

The Fairgrounds Nashville, Nashville

GNAA 17

New Congress.

New Opportunities.

In today’s hyper-polarized and hyper-active political climate, it is more important than ever to communicate the rental housing industry’s policy stances and priorities to Congress. Our elected officials want to meet directly with their constituents within the rental housing industry. There is no better way than at Advocate—NAA’s annual advocacy conference held in March.

Help us lay a new cornerstone on which we can build even more success for the rental housing industry as a whole.

Register today: www.naahq.org/adv19

March 5-6, 2019 Grand Hyatt Washington Washington, D.C.

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Advocacy_unitsDec18.indd 1

11/14/18 10:12 AM

Nashville Industry Insider Linda Page NAA Emeritus

The NAA Board of Directors recently voted that Board members who have served for eight years or more on the NAA Board and have termed out would become a part of a member class titled Emeritus Director.

Congratulations to our own Linda Page with Fogelman Properties for being recognized as one of the eight NAA Emeritus Directors.

Sarah Sharp Wins NALP Scholarship

This year’s NALP class is now behind us, but we want to congratulate Sarah Sharp from The Lakes of Bellevue, a Lincoln Property Company community, as the winner of the 2019 scholarship to attend the course.

Sarah has had a busy six months – she just got married in September and now is working for her NALP credentials. Great job!

Have something you want to share about your company? Let us put it in News & Events! Send anything directly to scottmeert@ gnaa.org and we will publish, room permitting.

Buckingham Companies Hires Tina Hamor

With anticipated growth into southeastern markets, Buckingham added a new Regional Vice President based in Nashville to oversee Rosemont at Vining’s Ridge, Whetstone I and IB and Aertson, with direct property oversight of these four significant properties. Tina comes to Buckingham from Lincoln Property Company, where she spent the past two years as Regional Property Manager, responsible for the overall operations of their Nashville portfolio. With over 30 years of extensive Residential Property Management experience and institutional oversight, Buckingham is excited to have her join the team and share her knowledge with Buckingham.

Freeman Webb Movers and Shakers

In late January, Chari Lewis joined Freeman Webb as a Vice President of Operations. Chari has served as the Nashville Vice President for Lincoln and most recently Greystar. She was the Chief Operating Officer for Evergreen and helped create their property management company. We are so excited to bring Chari aboard we know she will contribute to our growth and success immensely.

Congratulations to Zac Ward, who was sworn in as President of IREM Chapter 71. Zac is also on the Executive Committee of the Greater Nashville Apartment Association as Chairman Elect.

Congratulations to Sully Lemmons who was sworn in as President elect of IREM Chapter 71. Sully is also on the board of directors of the Greater Nashville Apartment Association as a Management Director. Thank you, Zac and Sully, for your dedication to serving and desire to give back. We are so excited for you both!

Nancy Morris received the promotion with Freeman Webb Company to Vice President of Procurement, Training & Marketing. With this promotion she is responsible for negotiations and strategic selections of goods and services/contracts that reflect the importance to Freeman Webb as a preferred customer. As for training and marketing, she will oversee the team to effectively evaluate and coordinate for each property digital and outreach marketing campaigns and training needs in order to accomplish property objectives.

With this promotion she also has Regional Manager responsibility of the St. Louis market.

GNAA 19

EVERYidea EVERYinnovator EVERYOPPORTUNITY EVERYSOLUTION Where everything comes together.

Registration is Open!

Experience the incomparable energy of Apartmentalize, where more than 10,000 rental housing innovators, 500+ exhibitors and 150+ speakers come together. Exploring trends and discussing solutions in 60+ education sessions, networking events and the NAA Exposition, you’ll come away with the collective insight of the industry’s most vibrant minds.

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20 GNAA

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February

Sunday

Monday

3

4

Tuesday Wednesday Thursday

Communications Committee*

5

1:30pm

News & Events Committee*, 8:45am

6

Membership Committee*, 10am

Friday

Saturday

1

2

7

8

9

14

15

16

22

23

Board of Directors Strategic Plan Review* 9am - 5pm

Suppliers Luncheon* 11:30am

10

11

12

NALP Market Survey Presentations* 8am - 4pm

Banquet Committee* 9am

Awards Committee* 10am

17

Presidents Day

18

Legislative Committee*, 9am

19

Education Committee*, 12:30pm

25

Programs Committee* 9am

13

Valentine’s Day

8:30am

5 Basic Punch List Items Class*

Managers Luncheon*

8:30am - 12:30pm

12pm

20

NextGen Committee* 9am

Trade Show Committee*, 10:30am

24

Maintenance Committee*

26

21

Board of Directors* 9am

Golf Committee*, 10am

Statistics Committee* 8:45am

Maintenance Luncheon

Hermitage House, 12pm

Certified Pool 27 Certified Pool 28 Operator Class* Operator Class* 8am - 5pm

8am - 5pm

Directory Committee*

Community Service Committee*

9am

9am

*at GNAA office

GNAA 21

February’s GNAA

Networking Opportunities

January Luncheon Highlights Managers

Suppliers Luncheon February 6, 2019

GNAA Office @ 11:30 am

Getting in Front of Decision Makers

Speaker Panel of Management/ Apartment Community Leaders

Diana, Cedars at Elm Hill Gift card provided by Door Stop

Brigitte, Brookside Properties; Alan, Music City Removal

Managers Luncheon February 13, 2019

GNAA Offices @ 12:00 pm

GNAA Committee Networking Speakers: 2019 Committee Chairs

Thank you to our sponsors!

A-1 Concrete Leveling Creative Concrete Solutions The Hill Law Firm MRI Software Music City Removal Reliable Roofing

Cori, Rolling Hills Flowers provided by Hall & Associates

Michael, LSI; Justin, Hayes House

Suppliers

Maintenance Luncheon February 20, 2019

Hermitage Smorgasbord @ 12:00 pm

Participation with GNAA and Maintenance Mania

Dee, Freeman Webb; Jason, Signs First

JD, Universal Media; Stephanie, NTS Development

Speaker: Dwayne Rawls, Wheeler, Inc.

Thank you to our sponsors!

BG Multifamily Bone Dry Roofing • Get A Grip L.I.C.R.A-Nashville Nashville Plywood Reliable Roofing • The Drain Guy

22 GNAA

Ben & Paul, Gervais Electric

Jennifer, Law Office of Jennifer McCoy

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