Terron and Dana Mercer

by Chris Smith, Executive Director, Shelters to Shutters

A leader in the Greater Nashville multi-family housing industry will soon be decamping for warmer environs. Dana Mercer and her husband Terron have sold their turn service and restoration company, L.I.C.R.A.Nashville, and are moving to Palm Beach, Florida in a year or so. They will be missed by their customers and the GNAA community.

Terron started L.I.C.R.A.-Nashville 20+ years ago, coming out of a sales background, while Dana had years of experience in apartment management. They continued this pattern with L.I.C.R.A. – Terron worked primarily in the field and Dana oversaw operations from the office. Their success was because they truly loved what they did and were able to supply a service that was valuable to the customer. They always saw themselves not as a vendor for the management companies but a partner.

The decision to sell the business was a difficult one they considered for over two years. They finally decided it was simply time for someone else to step in and accept the responsibility. They did not have to look far to find the new owner. Marie Berry, a project manager at L.I.C.R.A. for three years, officially became the owner on December 30, 2022. Both Terron and Dana will continue in part-time roles with the company for a few months during the transition time.

Dana has been involved with multiple aspects of GNAA. She has enjoyed sponsoring maintenance events and serving on the Gala Committee. Working on the DEI Committee was especially important to her. “As a woman and a mother of a bi-racial child, diversity, equity, and inclusion is very important to me.”

Dana hedged somewhat about whether this retirement was absolute. “I don’t have the personality to sit around and do nothing, and my golf game is not that good,” she laughed. But the good news is they promise to continue their support of the Titans and will not become Dolphins fans. Being close to Miami, however, will afford them the opportunity to occasionally watch their favorite NBA teams – the Los Angeles Lakers and the Boston Celtics.

When asked to summarize the past 20 years, Dana said, “It is rewarding to pour your heart and soul into something and then to see it become successful. My overwhelming feeling is one of being blessed.”

Blessings to Dana and Terron from your GNAA family.