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CHAIRMAN Zac Ward, CPM® CHAIRMAN ELECT Stacey Holt, CAM® VICE CHAIRMAN Tracey Crowe, CAM® SECRETARY/TREASURER Stephanie Liston, CAM®, CAPS® IMMEDIATE PAST CHAIRMAN Stephanie Burns, CAPS®, CAM®, NALP® MANAGER’S REPRESENTATIVE Meredith Dixon, NALP® SUPPLIER’S REPRESENTATIVE JD Wright, CAS® MAINTENANCE REPRESENTATIVE Rusty Guilliams, CAMT®, CPO® MANAGEMENT DIRECTORS Brigitte Byron, CAM® Chloé Evans Sully Lemmons, CAM®, CPM® Katherine Morrow, CAM® Jenn Mulholland, CAM® Wesley Schmitz Giovanna Suastegui, CAM® Alice Ward, CAM®, CAPS® Annette Waterman, CAM® Dee Wilson SUPPLIER DIRECTORS Jill Krantz, CAS® Jennifer McCoy, Esq. Loyd Owen, CAS® Lacey Smithson, NALP® Dwayne Rawls, CAS® MAINTENANCE DIRECTORS Diane Mason, CAMT®, CPO® Dale Smith, CAMT®, CPO® IREM LIAISON Richard Wright, CPM® MDHA LIAISON Norman Deep LEGAL ADVISOR Wes Hall PRESIDENT Victoria Tobin VICE PRESIDENT Scott Meert DIRECTOR OF EDUCATION & EVENTS Ginny Johnson STATISTICS Bobbi Turner, ARM® MARKETING DESIGN SPECIALIST Vickilynn Diaz MEMBER SERVICES Jenny McWhorter ACTIVE PAST CHAIRMEN Mary Bradley Brad Cather, CPM®, HCCP®, SHCM®, COS® Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM® Barbara Haynes Shelley James, CAM®, CAPS®, CPM® Andrew Klahn, CAM®, CAPS®, NALP® Tammy Lee, CAM® Chari Lewis CAM®, CAPS®, CPM® Stacy L. Molen, CAM® Nancy Morris Linda Page, CPM®, ARM® Ellen Parker Susan Sherfield, CPM® Lisa Swick, CAPS® Rita Wilkinson, CPM®, ARM® Joyce Wolfe

CONTENTS GREATER NASHVILLE APARTMENT ASSOCIATION NEWS & EVENTS

FEATURES

05 11 13 20

Community Service Committee

Service In Action

Maintenance

Journey to a Career in Maintenance

Advocate

GNAA Takes on Capitol Hill

Feature

The Challenges of Recycling in Multifamily

ASSOCIATION NEWS

04 06 07 10 18 25 26 26

APRIL 2020

2020 BOARD OF DIRECTORS

Certified Apartment Portfolio Supervisor

Advance your career!

It’s Beautification Awards Time

Let the competition begin!

CPO Training Program

Space is limited, so register today!

HVAC Certification Course

Prepare for the EPA test given at the end of the course.

2020 Golf Scramble

Around the World in 18 Holes

New Members

Welcome!

Through the Eyes of an Asset Manager

Seven key elements to becoming a successful Asset Manager

Calendar

Something special noted on the calendar @nashaptassoc

ABOUT THE COVER Lighthouse Properties L-R: Branon Saldana, Christian Lewis, Kenya Brown, Stephanie Liston, Charles Phillips, Brandon Etheridge, Derrick Hansard

Cover photo by: John Albani, John Albani Photos Location: Marathon Motor Works


Advance your career!

Certified Apartment Portfolio Supervisor

May 4-7, 2020 | 8:00 - 4:00 pm

GNAA Headquarters | Facilitated by: Doug Chasick

Member Investment:

$1,500/person

GNAA Policy: Payment must be made by course date. Absolutely no refunds will be issued. If for any reason you cannot attend the course, you or your company may send someone in your place.

WE RECOMMEND THIS COURSE for multi-site supervisors with 24 months of multi-site supervision experience. This brand-new CAPS course will help you rise to the next level in property management. It will prepare you to be an effective portfolio supervisor which may lead to increased earning potential.

YOU’LL LEARN ABOUT: • Achieving ethical excellence • Understanding the management agreement and creating an owner’s report • Stakeholder relations with residents, communities, and municipalities • Mortgage financing • Overseeing the budget process across a portfolio • Measuring portfolio performance and property valuation • Investigating and troubleshooting an under-performing property • Property acquisition and due diligence

Thank you 2020 GNAA Education Sponsors! Brookside Properties Bug Solutions CORT Elmington Property Management Ferguson Facilities Supply

• Market analysis and property inspections

FirstCall Claims

• Operational and financial analysis inspections

Freeman Webb Companies

• Property development feasibility analysis • Investment strategies, including renovation, disposition, and refinancing • Key content for the owner/company due diligence report • Talent development and management throughout the employee cycle • Managing staff during property sales or purchase • Contemporary issues, including occupancy, emotional support animals, hoarding, criminal background checks, RUBS, cybersecurity, and music licensing

Law Office of Hall & Associates Law Office of Jennifer McCoy The Liberty Group Lighthouse Property Management Lincoln Property Company Universal Media Group Valet Living Wheeler, Inc.

SPACE IS LIMITED! SIGN UP TODAY.

Register online at gnaa.org | call or email Ginny Johnson at 615.365.3047 | ginnyjohnson@gnaa.org Greater Nashville Apartment Association | 2 International Plaza, Suite 201 | Nashville, TN 37217 p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

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Greater Nashville Apartment Association


COMMUNITY SERVICE COMMITTEE

Service In Action By Jennifer McCoy, Esq. Law Office of Jennifer McCoy The Community Service Committee is responsible for engaging members in service projects that meet the needs and concerns of the larger community and industry. Each year, the Committee teams up with local non-profits to serve others and promote those warm, fuzzy feelings. This year, our community has been rocked to its core by multiple disasters. Now more than ever, our friends and neighbors in the Greater Nashville area need our kindness and compassion. Above all else, they need our help. With that in mind, we are going to exhibit what it truly means to be a Tennessee Volunteer by proudly serving the following organizations:

Visits with Santa, storytime with Mrs. Claus, and a toy workshop are just a few of the festive activities the Committee and volunteers provide for the children of the center.

Greater Nashville Apartment Association Emergency Relief Program

GNAA founded the Emergency Relief Program (ERP) in 1997 to help families displaced from apartment homes Hands-on Relief Day – Cookeville due to fire, flood, and other disasters. ERP is funded The tornadoes that ripped through Middle Tennessee through the Community Service Committee’s annual in early March left in their wake utter devastation and fundraiser, Beer, Butts and Barbecue. Event attendees cataclysmic loss. Nowhere can this be seen or felt more enjoy great competition barbecue, libations, field games, than in Putnam County, where 18 and a dessert auction. The monies people tragically lost their lives. With raised at Beer, Butts and Barbecue the purpose to aid in the ongoing relief are used to purchase retail gift cards efforts, this summer the Community that are presented to victims so they Service Committee as well as other may replace necessity items that were members of the Greater Nashville lost as a result of disaster. This year in Apartment Association are teaming particular, we are focusing on helping up with local organizations in the those affected by the devastating Cookeville area to assist residents tornadoes, as well as the victims of the –w inston c hurc hil l with the rebuilding of their homes fire that leveled the Highlands at the and their community. Every hand is Lake apartment community. a helping hand, and together we can assist in making We are encouraging everyone to get involved! If you Cookeville better and stronger than ever before. are interested in helping out with any of these worthy causes, or becoming a member of the Community Service Committee, please join us for our next meeting taking place on Monday, April 20 at 10:00 a.m.

We make a living by what we get, but we make a life by what we give.

The King’s Daughter Child Development Center

The King’s Daughter Child Development Center opened in 1966 to provide child care and educational programs for children from financially challenged families. Each December, GNAA members, led by the Community Service Committee, converge on the center to provide a fantastical holiday celebration for the little ones. News & Events

Winston Churchill once said, “We make a living by what we get, but we make a life by what we give.” Please consider joining the giving community at GNAA by joining the Community Service Committee or supporting one of these great events. Trust me, you’ll love the warm and fuzzies! 5


It’s Beautification Awards Time It’s hard to believe we are already talking about our annual Beautification awards but we are! For our new apartment community members, each year we accept applications for your community to be considered for a number of beautification awards that will be presented at the 2020 GNAA Awards Gala in November. Top three winners will be awarded for each of these categories: Community Beautification – Awarded for overall community appearance. Judged on curb appeal, signage, flowers/landscaping. Flowers – Judged on both design and the landscaping’s suitability to site. Clubhouse – Recognizing the best in overall design, layout, furnishings, and amenities.

One winner will be awarded for each category below: Best Pool – Recognizing the best overall swimming pool appearance, safety, and cleanliness. Best Model – Recognizing the best in a model’s design, use of furnishings, creativity, decor, and overall effectiveness. Best Renovation – Overall best renovation started no earlier than 1-1-2018 – this award requires a booklet of before and after photos needed for judging. Contact the GNAA office for your entry form and to pick which categories in which you would like consideration. Each entry per community is a separate $85 fee or you can choose to enter all for $325. Judging will take place the last week in June and the first three weeks in July. Let the competition begin!

2020

Maintenance Shop – Awarded to the shop with the best organization and attention to safety.

Beautification Awards • • •

Awards Categories: Community Beautification

Overall community appearance to site

Flowers

Design, suitability

Showcase Your Community!

Clubhouse

Entry Fee: $ 85 single entry or $325 to enter all categories.

Maintenance Shop

Entry form available at the GNAA office or online at www.gnaa.org. Awards will be presented at the 2020 GNAA Gala on November 14, 2020.

Last week of June and the Judging Dates: first three weeks of July.

Overall design, layout, furnishings & amenities Organization and safety

Best Pool

Overall swimming pool appearance

Best Model

Best design and decoration

Best Renovation

Renovation started no earlier than 01/01/2018. *Booklet of before and after photos needed for judging.

Questions? please call the GNAA offices at 615.365.3047 or email scottmeert@gnaa.org. 6

Greater Nashville Apartment Association


CPO Certified Pool-Spa Operator Training Program ®

®

The World’s Most Recognized Pool and Spa Training Program Designation provided by the National Swimming Pool Foundation

Member Investment

450

$

Non-Member Investment

585

$

Thank you 2020 GNAA Education Sponsors! Brookside Properties Bug Solutions CORT Elmington Property Management Ferguson Facilities Supply

Monday, May 11 and Tuesday, May 12, 2020. 8:30 am - 5:00 pm Located at the GNAA Office All books included. Students will need to bring pens, notepad and calculator. The program requires an open book written exam. The exam is a pass or fail test. CPO® certification is a five-year certification and is transferable from state to state. For more information on the CPO®, visit www.nspf.com.

Space is limited! Register today!

FirstCall Claims Freeman Webb Companies Law Office of Hall & Associates Law Office of Jennifer McCoy The Liberty Group Lighthouse Property Management Lincoln Property Company Universal Media Group Valet Living

Rregister online at gnaa.org or call Ginny Johnson at 615.365.3047. No refunds or cancellations. Must be paid in advance.

Wheeler, Inc.

Greater Nashville Apartment Association, Inc.

Two International Plaza, Suite 201, Nashville, TN 372171 | p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org News & Events

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INSTRUCTOR: Shane Gates, Chadwell Supply Thank you 2020 GNAA Education Sponsors! Brookside Properties

Member Investment

199

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9:00 am - 5:00 pm

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GNAA Education and Training Room

Includes updated HVAC information

Non-Member

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Thursday, April 23, 2020 04.23.2020 – All-Day Course Instruction 04.28.2020 – Practice Test & Certification Test begin at 9 am

Bug Solutions CORT Elmington Property Management Ferguson Facilities Supply FirstCall Claims Freeman Webb Companies

This seminar will prepare students for the EPA test. The exam will be given during the class. The HVAC certification is a lifetime certification. Students are encouraged to study the HVAC certification manual before the class. Manuals are now available at the GNAA offices and can be picked up before class.

Law Office of Jennifer McCoy The Liberty Group

Spanish Manuals are available upon request. Instruction will be in English.

Lighthouse Property Management Lincoln Property Company

RESERVE YOUR SEAT TODAY! SPACE IS LIMITED. REGISTRATION IS REQUIRED. NO REFUNDS. NO CANCELLATIONS. (MUST BE PAID IN ADVANCE OF EVENT.)

Register at www.gnaa.org or email to ginnyjohnson@gnaa.org.

Law Office of Hall & Associates

Universal Media Group Valet Living Wheeler, Inc.

Greater Nashville Apartment Association | 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

10

Greater Nashville Apartment Association


MAINTENANCE

Journey to a Career in Maintenance By Wes Schmitz I find it fascinating how much growth we obtain when we share our career journeys with each other, whether it’s tips on how to work smarter and not harder, or a journey from our first day on the job to our current position. We are grateful to these maintenance professionals for sharing their wisdom and insight with us. GNAA is full of industry leaders like these who are willing to share their stories and career path. As your career blossoms, know there are many resources for you in this association!

Diane Mason This is my advice to anyone working in this industry. I have heard these quotes and fully believe them. • Find out what motivates your people. • Show them your appreciation, because an employee who feels appreciated will do more than what is expected of them. • Educate and train your people so they can leave you, but treat them so well that they won’t want to leave.

Dale Smith

I was prepared for. It was not a simple as replacing a light bulb or changing keys for new move-ins. Coming into this industry I was a very green tech looking to my supervisors to mentor and show me the way. I wanted to know how to make everyone happy, from the resident who was stressing over their A/C not working when it was 70 degrees outside, to my Manager working with a tight budget and trying to meet NOI (Net Operating Income). Every day brought a new challenge. My first supervisor, Terry Ingles, was instrumental in getting me through my first few years and becoming the maintenance supervisor I am today. He taught me balance and the art of doing things the right way, the first time. This job can be very overwhelming and you need to have balance and the understanding of what it takes to do it the right way. Doing it the right way will save time and prevent a return visit for the same issue. It will also save your budget, because doing it right requires troubleshooting and not just replacing. As I babble on about the little things, I have to say when starting in this industry, the key things you need to know or do are:

The best advice I ever got was to do your preventive maintenance. I take the property and divide it into thirds; that way I do a third every month. It just makes it easier and not so overwhelming. Change filters, add pan tabs, check for leaks, etc. It’s amazing how many residents won’t report things.

• Find a great mentor. This person does not have to work for your company, but I encourage you to be involved in the GNAA and get to know people. Having a connection with someone who is known for their integrity, leadership, and work is priceless.

Benjamin Franklin said, “An ounce of prevention is worth a pound of cure,” and that is so true!

• Communication. Have an open line of communication with your entire staff. Every employee who works in your community is vital to success. Plus, you may be the mentor they are looking for.

Jeremy Byrd Back in the day when I was a young buck just starting my career in the apartment community industry, I was gung-ho and ready to conquer the world. Little did I know that the world was a LOT larger than News & Events

• Do things the right way. Shortcuts never end well (ask Hansel and Gretel).

Lastly, never stop taking the opportunity to listen and learn. Time marches on, and fresh eyes often lead to a different approach for solving an issue, but if we do not listen it could be an opportunity lost. 11


April is RPM Careers Month! Four challenges. Four opportunities to share your RPM spirit. Four chances to win. This year’s RPM Careers Month challenges allow you to show off your residential property management (RPM) career and what you love about it. Starting April 1, submit your photos and videos at rpmcareers.org/rpmcareersmonth for a chance to win fabulous prizes.

Best team photo. Best “why I love RPM” photo. Best recruitment video message. Best workplace view photo.

To learn more about RPM Careers Month and upload your submissions, visit rpmcareers.org/rpmcareersmonth.


ADVOCATE

GNAA Takes on Capitol Hill This past month, members of the GNAA joined hundreds of fellow multifamily leaders in Washington, D.C. to participate in our industry’s largest annual advocacy conference, Advocate. (continuted on next page)

By: Stephanie Burns CAPS®, CAM®, NALP®

NTS Development News & Events

00


GNAA Takes on Capitol Hill

Continued from page 13

What is NAA Advocate? Advocate is the National Apartment Association’s (NAA) annual advocacy conference. It brings rental housing industry leaders together in Washington, D.C. to meet face-to-face with their representatives about important issues impacting the multifamily industry. In addition to the lobby day on Capitol Hill, the four-day conference has a schedule consisting of issue briefings, guest speakers, NAA committee meetings, region meetings and board of directors’ meetings.

2020’s Key Issues This year’s legislative priorities centered around housing affordability and making real progress on increasing supply and preventing adverse policies from taking hold. Specifically, our advocates spoke to Congress about: • Yes in My Backyard (YIMBY) Act (S. 1919/H.R. 4351)1: bipartisan legislation in the House and Senate encourages the elimination of discriminatory land use policies and removal of barriers that prevent needed housing from being built. NOTE: On March 2, The U.S. House passed H.R. 4351! We will ask Advocate participants to ask for support of S. 1919 in the Senate and add an ask on an Infrastructure bill to their House visits. • Infrastructure-Build More Housing Near Transit Act (H.R. 4307)2: bipartisan legislation would ensure that housing is a higher priority in federally funded transit projects. • Section 8 Reform3: streamlining the program to enable more owners and operators to provide more homes to individuals who qualify for vouchers. • Evictions4: work to provide meaningful assistance to residents who need it, while avoiding burdensome new requirements. To learn more on these key issues, visit www.naahq.org/advocate

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Greater Nashville Apartment Association


Special Guest Speaker, HUD Secretary Dr. Ben Carson One of this year’s highlights was having United States Department of Housing and Urban Development (HUD) Secretary, Dr. Ben Carson address the board of directors meeting on the final day of the conference. Dr. Carson has made clear that one of his top priorities has been to reduce the barriers developers and builders face in producing new housing. “We have teachers, nurses, policemen and firemen who can’t afford to live in the neighborhood where they work, and that is not only a disservice to them, but is a disservice to the community as well,” Carson says. Carson says regulations can increase costs up to 42 percent in apartment housing. “Look at places like California, for example, [if] you want to talk about the affordable housing crisis,” he said. “The estimated cost of building new apartments there exceeds $500 per square foot. There’s a lot of other places where you’re talking $100 per square foot, and those land issues tend to be local issues.”

GNAA attendees meet with Congressman Jim Cooper, TN 5th District.

To address the problem, Carson says local leaders need to be persuaded to change their approach and agree to share and utilize best practices. He credited NAA’s research, specifically the U.S. Barriers to Apartment Construction Index, in helping HUD better understand the obstacles to affordability and prioritize appropriate partnerships. “All of those barriers have a collateral impact, obviously on the ability to attract development financing as well,” Carson said. “I’ve often said that in order to find solutions for the problems we face, it’s going to be necessary for the federal, state and local governments to work together, along with the for-profit and not-for-profit, faith-based organizations.”

GNAA attendees meet with Congressman Tim Burchett, TN 2nd District.

To improve affordability, Carson is taking a hard look at deregulation. “If there’s one thing that a surgeon is good at, it’s cutting stuff,” he said. HUD also is pursuing regulatory reform to make it easier to develop and rehabilitate housing. The agency recently announced that it would allow newly constructed or substantially renovated properties to be refinanced under the Section 223(f) program, without needing to wait two to three years to obtain a waiver. The program ensures lenders against loss on mortgage defaults by allowing long-term mortgages to be financed with mortgage-backed securities.

GNAA attendees meet with Congressman Scott DesJarlais, TN 4th District.

“Owners no longer need to endure that long, cumbersome waiver process, which means they can come to HUD a lot sooner, to recapitalize through refinancing,” Carson says. “That refinancing is going to get even better with the interest rates dropping. The end result is that you get a lot more flexibility.” By reducing red tape, Carson thinks HUD, in concert with community leaders and state and local officials, can “improve the quality of life for a lot of our people.” “Solving this affordability challenge, as I said before, is a team effort,” Carson says. “It’s going to require all of us working together.” https://www.naahq.org/system/files/issues/memberresources/yimby_housing_affordability_fact_sheet.pdf https://www.naahq.org/system/files/issues/member-resources/advocate_fs_-_infrastructure_final_gb_3.1.20.pdf 3 https://www.naahq.org/advocacy/policy-issues/section-8-program 4 https://www.naahq.org/advocacy/policy-issues/eviction-general 1 2

GNAA attendees meet with Congressman David Kustoff, TN 8th District.

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G r e a t e r N a s hv i l l e A p a r t m e n t A s s o c i a t i o n General Membership Meeting

A Three-Step Game Plan for Regret-Proofing Your Life with Jennell Evans

CEO, Strategic Interactions Inc. Jennell is passionate about helping others envision the life they truly desire, develop a game plan to get it, and make small changes that create big transformations over time, ultimately resulting in more joy, fulfillment, and freedom from worries about their life.

Join us for Breakfast Thursday, June 25, 2020 9:00 am - 11:00 am Springhouse Links 18 Springhouse Lane | Nashville, TN 37217

41

$

person

All reservations not canceled three working days prior to the event will be billed to your account.

RESERVATIONS ARE REQUIRED. SPACE IS LIMITED. Register at www.gnaa.org or email to ginnyjohnson@gnaa.org. Thank you to our Sponsors:

Breezy PowerWash | Nashville Plywood | Pet & Playground Products Rose Paving | Siegel & Callahan | USS – United Structural Systems

Greater Nashville Apartment Association | 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

News & Events

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Thursday, May 14, 2020 Hermitage Golf Course

6:30am Registration 8:00am Shotgun Start 6:30am Continental Breakfast 2:00pm Luncheon Awards & Prizes Following the Scramble

Entry Fee

175

$

per player

Includes cart & player package

Prizes for:

Hole-in-one • Closest to the pin • Longest drive • Longest putt • Straightest drive Register online at www.gnaa.org or email to ginnyjohnson@gnaa.org. No refunds. No cancellations. There will be no competitive company or category lockouts on any event.

Thank you to our Scramble Title Sponsor! Sherwin Williams Flooring & Paint Greater Nashville Apartment Association | 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

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Greater Nashville Apartment Association


MARCH MIXER HIGHLIGHTS

Ashton, SRP; Jill, R3 Contractors

Nathan, Hall & Associates; Katherine, Venue at Cool Springs

Sarah, Royal Cup; Lauren & Jeff, 1200 Broadway

Kristina & Brian, Chief Fire Protection; Tracey, Ashton Brook; George, Chief Fire Protection

Matt, Ashton Brook; Gene, Guest of Contractors Inc.; Bridget, Contractors Inc.; Brian, Cumberland on Church; Jenn, Lincoln Properties; Brian, R3 Contractors

Brandi, Taylor, & Joy, The Liberty Group

News & Events

Ken & Darrell, Direct Mitigation; Dwayne, Wheeler, Inc.

Mike & Mike, Security Properties Residential

Maria & Pamela, The Anson; Dee & Holly, Freeman Webb

Erik, Brentwood Station; Gary, Schulman, Leroy & Bennett; Amber, Brentwood Station

Sean & Loyd, Bug Solutions; Elizabeth, West End Living

Logan & Rebecca, RAM Partners

Will, Color Burst; Jeremy & Malcom, RAM Partners; David, Swift Lawn & Land; Ryan, Color Burst

19


The Challenges of Recycling in Multifamily By Mike Medwed, Music City Removal Recycling as we know it has changed leaps and bounds throughout the years, but the struggles remain much the same. There were times when recycling meant plastics in one bin, glass in another, and paper in yet another. Thankfully, things began to change at the turn of the 21st century, allowing for a more single-stream service. This meant that people no longer had to separate their recyclables, instead – putting them all into one bin and allowing the sorting to take place at a facility. This new level of convenience brought more and more people into the fold and greater participation in recycling than ever before. Recycling was enjoying something of a boom period.

What Changed? Despite this boom, packaging and products themselves began to get more complex. Because of the complexity of these products and packaging, the single-stream method has become contaminated. In addition, non-recyclables like organic matter (yard waste, food, liquids, etc.), plastic bags, and lowgrade plastics began to make their way into the recycling stream. This wasn’t much of an issue until 2018 when China announced its “National Sword” policy that banned the import of most plastics and other materials. China, which bought 70% of our recycling, now accepts only a 0.05% contamination rate. Today, the

20

average rate of contamination among businesses and communities hovers right around the 25% mark. And with one in four items placed in a recycling container not being recyclable, this has created a huge problem for the recycling community.

Multifamily Apartment Communities Face the Greatest Challenge Getting the message out to single-family homes can be easier. The message is more refined and specific, impacting that family and that family alone. Getting one family to make a change has a direct impact. The issue becomes more difficult with apartments. This is because, even if nine families get the message, the tenth may not and could wind up contaminating the recycling that comes from that building. What may come as a bit more surprising is the fact that most residents care greatly about recycling. One marketing survey performed in 2015 showed that a whopping 85% of Americans viewed recycling as important. This leaves the question – where does the contamination from apartment buildings come from? The quick answer is likely due to the facility itself.

Why is Contamination Prevalent? Whenever apartment communities are involved, there are always going to be challenges in getting 100% of the residents to take part, regardless of how good or noble the cause is. The simple mathematics shows that getting 100% efficiency out of anything is always going to be a challenge. But there are multiple reasons why it is a prevailing issue in places like apartment buildings. There is a misconception that people don’t care or that they are too lazy to recycle, and that could not be further from the truth as evidenced by that marketing survey. People Greater Nashville Apartment Association


care. They want to do their part, but they are also human beings. If the process is made more difficult, they will likely stray away from the greater goal. In some apartments, for example, recycling bins may not be clearly labeled. When there is no clear distinction between waste and recycling, people will not go to great lengths to make that determination. They have enough going on in their lives; they’ve made the effort to want to recycle, but they aren’t going to chase down the right bin to do so. There is also the issue that some of the bins provided by the buildings aren’t big enough to handle the recycling quantities of the building. Perhaps people see the clearly noted bin, but it fills up too quickly. Instead of adding to the recyclable pile, residents simply toss those recyclables into the waste bin. The intent was there but the tools provided became insufficient. Lastly, there have been issues with apartments keeping the recycling bins too far away from the waste bins. Again, people have good intentions when it comes to the recycling process but will not go far out of their way to do so.

Taking the Necessary Steps Convenience certainly plays a part in the matter of contamination when it comes to multifamily recycling.

Posting clearly labeled bins that are not only ample enough in size to handle demand but are convenient in location encourages residents to recycle on a more consistent basis. While the families are the ones ultimately disposing of their materials, it is up to the management team to make things as convenient and easy as possible. This will only encourage further recycling efforts and should help to cut down on the number of organic materials that make their way into the recycling. There will likely never be 100% efficiency when it comes to recycling efforts, but getting as close as possible to that mark is something we can all work to attain. With the solutions being straightforward and, most importantly, cost-effective to implement, there is no reason that apartment communities can’t begin to close the contamination gap that exists between them and single-family homes.

Tips and Tricks • Make it convenient to recycle. • Hang signage highlighting what can and can’t be recycled. • Include recycling as a topic during new resident “orientation.” • Send email blasts with recycling tips. • If you experience contamination fines, send community-wide messages that educate residents on the types of contamination you are experiencing. • Promote your recycling efforts on social media.

News & Events

21


Contact GNAA today!

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Greater Nashville Apartment Association


Law Office

Hall & Associates M. Wesley Hall III

Nathan C. Lybarger

LandlordAdvocate® 223 Madison Street • Suite 212 • Madison, TN 37115

6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3

News & Events

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N E T WO R K I N G O P P S 2020 APRIL

HOPE TO SEE YOU AT ONE OF THESE GREAT EVENTS! SUPPLIERS LUNCHEON

MANAGERS LUNCHEON

Date TBD

Date TBD

GNAA Offices @ 11:30 pm

GNAA Offices @ 12:00 pm

Meet the 2020 GNAA Executive Team

The Current State of the Apartment Market

They will share thier vision for 2020 and answer questions on how to get the most of your membership.

Guest speaker: Vince Lefler

Thank you to our sponsors!

MAINTENANCE MANIA

Date TBD

Al Menah Shriners Center 1354 Brick Church Pike Nashville, TN 37207 Registration: 11:00 See full detail in the ad below.

Music City Removal CORT USS – United Structural Systems Rose Paving Pella Windows & Doors Pet & Playground Products

Space is limited! Reservations are required.

Register today @ www.gnaa.org

It’s time to show YOUR BEST!

CAMT scholarsehdip award to oveerar!ll winn

Date: TBD

Al Menah Shriners Center

1354 Brick Church Pike, Nashville, TN 37207

Registration and Practice: 11:00 a.m. Competition Begins: 12:00 p.m. Awards to follow competition Presented By

Registration Fees:

Competition: $25 per person Cheer For Your Team: $20 per person Presenting Sponsor

Register your team today! Register at www.gnaa.org, fax form to 615.365.3571, or email to ginnyjohnson@gnaa.org.

THANK YOU Local Sponsors

Thank you Title Sponsor!

American Paint & Renovations | AMI Construction | Baytree Landscape | Bug Solutions | Chadwell Supply | Contractors Inc. Ferguson Facilities Supply | Floors First | Greystar | HVAC Techline | The Liberty Group | L.I.C.R.A Nashville | Lincoln Property Company Maintenance Supply Headquarters | PyeBarker Fire | R3 Contractors RAM Partners | Real Floors | Rose Paving | Sharp Lines Painting Sherwin Williams | Signal 88 Security |SRP Contractors Inc. | Timberland Partners | Wheeler, Inc. | Wright Construction | Xfinity Communities

Greater Nashville Apartment Association | 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 | p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

24

Greater Nashville Apartment Association


NEW MEMBERS Apartment Communities

Suppliers

Addison at Rossview Lynn Mosteller 200 Holland Dr. Clarksville, TN 37043 205 apartment homes 931-233-9797 lmosteller@gwaltneycommunities.com Gwaltney Communities Referred by: Management company

Chief Fire Protection Company Brian Blish 474 Woodycrest Ave. Nashville, TN 37210 615-582-8506 brianblish@chieffirecompany.com Life safety/fire protectionc inspections, service, maintenance, installation (fire sprinkler, fire alarm, extinguishers, emergency lighting) Referred by: Tasha Onwenu

Easton Place Lynn Mosteller 1709 Carson Ln. Murfreesboro, TN 37128 184 apartment homes 931-233-9797 lmosteller@gwaltneycommunities.com Gwaltney Communities Referred by: Management company Solis Lynn Mosteller 1985 Needmore Rd. Clarksville, TN 37042 216 apartment homes 931-233-9797 lmosteller@gwaltneycommunities.com Gwaltney Communities Referred by: Management company

News & Events

IRA Innovations, LLC Bill Gulas PO Box 360750 Birmingham, AL 35236 205-985-0860 bill@irainnovations.com Self-directed IRAs Referred by: Google search for Tennessee Apartment Association RD Herbert & Sons Hunter Thurley PO Box 278 Carthage, TN 37030 615-735-1197 hunter.thurley@rdherbert.com Roof repairs, maintenance, replacement & installation Referred by: Nancy Morris

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Through the Eyes of an Asset Manager May 19, 2020 | 9:30-12:30 | GNAA Education Room

CORT Elmington Property Management Ferguson Facilities Supply

99

Member Investment

2. IT’S A “MONEY” BUSINESS

3. HOW TO USE ROI

1. ASSET MANAGEMENT VS. PROPERTY MANAGEMENT

FirstCall Claims

$

6. PREVENTATIVE MAINTENANCE & RISK MANAGEMENT

Freeman Webb Companies Law Office of Hall & Associates Law Office of Jennifer McCoy

3 CECs

The Liberty Group Lighthouse Property Management

No Refunds. No Cancellations. (Must be paid in advance of event.)

7. LONG-TERM PROJECTIONS

Lincoln Property Company Universal Media Group

Register at www.gnaa.org or email ginnyjohnson@gnaa.org

Valet Living

Greater Nashville Apartment Association | 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

Sunday

Monday

Tuesday Wednesday Thursday Suppliers Luncheon†

1

11:30am

Brookside Properties Bug Solutions

Join us for this new and inormative course. Joe Sharp will share seven key elements to becoming a successful asset manager in the multifamily industry.

4. HOW TO MEASURE 5. MANAGEMENT INCREASING DECISIONS CASH FLOW

Thank you 2020 GNAA Education Sponsors!

Wheeler, Inc.

Friday

3

4

10

11

16

17

18

23

24

25

Communications Committee*

2

Saturday

9am

Apartment Tour Committee* 9am

APRIL

5

Easter

6

7

News & Events Committee* 8:45am

9am - 4pm

13

8

14

Gala Committee*

Awards Committee* 10am

20

10am

26

HVAC Testing*

27

Good Friday GNAA OFFICE CLOSED

Managers Luncheon†

Legislative Committee*

15

9:30am

21

Board of Directors Meeting*

22

HVAC Certification Course* 9am - 5pm

9am

28

2020 Maintenance Mania† Al Menah Shriners Center 11am

Trade Show Committee* 10:30am

Community Service Committee*

9

12pm

9am

19

Directory Committee* 9am

10am

All Things Leasing!†

12

Education Committee*

29

30

9am

†This event postponed. New date TBD. *at GNAA office

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Greater Nashville Apartment Association


John Garza

VP of Sales & New Business Development (678) 822-6575 John.Garza@amerapaint.com


PRSRT STD U.S. Postage PAID Nashville, TN Permit No. 380

NASHVILLE . . . a company for all your property needs.

FULL SERVICE RESTORATION COMPANY Fire • Water • Wind Smoke Damage • Mold Remediation Bio-Hazard Waste Clean up/Disposal as well as Turn Key Services for your everyday needs.

3283 FRANKLIN LIMESTONE ROAD • NASHVILLE, TN 37217

(615) 360-0079

Profile for Scott Meert

News & Events April 2020  

Greater Nashville Apartment Association News & Events Magazine April 2020 Issue

News & Events April 2020  

Greater Nashville Apartment Association News & Events Magazine April 2020 Issue