September 2018 GNAA News & Events

2018 Board of Directors Chairman Andrew Klahn, CAPS®, NALP®, HCCP®, CAM®

Vice-Chairman Zac Ward, CPM® Secretary/Treasurer Stacey Holt, CAM® Immediate Past Chairman Lisa Swick, CAPS® Managers Representative Katherine Morrow, CAM® Maintenance Representative Dale Smith, CAMT®, CPO® Associates Representative Valerie Hirsbrunner, CAM® Management Directors Anne Adams, CAM®, NALP® Kitty Barry, NAAEI-AIT® Melanie Brink, CAM® Brigitte Byron, CAM® Tracey Crowe Tina Hamor Sully Lemmons, CAM® Bret Marchbanks, CAM® Stephanie Liston Lori Torres, CAM® Maintenance Directors John Johnson, CAMT®, CPO® Diane Mason, CAMT®, CPO® Associate Directors Jack Abernathy, CAS® Jill Carpenter, CAS® Jennifer McCoy, Esq. Loyd Owen Lacey Smithson, NALP® IREM Representative Richard Wright, CPM® MDHA Representative Norman Deep Legal Advisor M. Wesley Hall

GNAA News & Events / September 2018

Contents

Chairman-Elect Stephanie Burns, CAM®, NALP®, CAPS®

President Diane Carter Director of Education & Events Ginny Johnson Director of Communications & Marketing Scott Meert Finance Connie Morris

Features 5

7

11

Now Featuring Lighthouse Property Management Feature The “Internet of Things” Will Make Us Like “The Jetsons”

Association News 6

9

13

16

18

19

19

21

22

Statistics Bobbi Turner, ARM®

25

Membership Coordinator Gionna Pitrone

Active Past Chairmen Mary Bradley Brad Cather, CPM®, HCCP®, SHCM® Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM® Barbara Haynes Shelley James, CAM®, CAPS®, CPM® Tammy Lee, CAM® Chari Lewis, CAM®, CAPS®, CPM® Stacy L. Molen, CAM® Harold Morris, CPM® Nancy Morris Linda Page, CPM®, ARM® Ellen Parker Judy Rose, CPM® Susan Sherfield, CPM® Rita Wilkinson, CPM®, ARM® Joyce Wolfe

It’s the Law Sexual Harassment Claims Are On the Rise

About the Cover Lighthouse Property Management (L-R): Crystal Tamayo Annette Waterman Stephanie Liston Diana Weilburg Giovanna Suastegui Matthew Burton Tammy Hammer Ron Koman Cover photo by Penny Rawls Photography

Certified Apartment Manager Class Invest in your career!

New Members Welcome!

2019 Education Schedule Invest in your future!

September Networking Opportunities Managers and Maintenance Luncheons 2018 Legal Conference Lessons In Law Membership Connection Maximize Your Membership!

2018 Apartment Tour Urban Renewal GNAA Election Night Masquerade Ball 2018 Awards & Installation Banquet All that Glitters Calendar Something Special Noted on the Calendar

NASHVILLE

. . . a company for all your property needs.

FULL S ERVI CE R E STO R AT IO N CO M PA NY Fi r e • Wa te r • Wi n d • S mo ke D a m a ge • Mo l d Reme d i at io n B i o - H a z a r d Wa ste Cl ea n u p/Di sp o sa l a s we l l a s Tu r n K e y S er vices for you r ever yd ay n eed s.

3283 FRANKLIN LIMESTONE ROAD • NASHVILLE, TN 37217

(615) 360-0079

It’s the Law

Sexual Harassment Claims Are On the Rise The #MeToo movement has made its way to the landlord’s doorstep. More and more landlords are finding themselves being accused of sexual harassment by residents and applicants – so many, in fact, that the Department of Justice and the U.S. Department of Housing and Urban Development have taken notice. Lawsuits are being filed and settled in alarming numbers.

In June of this year, the DOJ filed a lawsuit alleging a New York landlord sexually harassed female residents and applicants in violation of the Fair Housing Act. The lawsuit also names the landlord’s wife, who is also his business partner, along with two residential property companies, as defendants. The DOJ alleges the landlord: • demanded or pressured female tenants and potential tenants to engage in sex acts with him in order to obtain or keep rental housing; • subjected female tenants and potential tenants to unwelcome sexual contact and groping; • offered reduced rent or deposit payments in exchange for sex acts; • refused maintenance services when female residents rejected his advances; and • made unwelcome sexual comments.

If proven, these allegations would meet the definition of harassment under fair housing laws.

The DOJ settled a sexual harassment lawsuit against two St. Louis landlords also this year. The amount: $625,000. The lawsuit alleges the property manager sexually harassed female tenants by: • conditioning housing and housing benefits on female tenants’ agreement to engage in sexual acts; • coerced female tenants to engage in unwelcome sexual acts;

• subjected female tenants to unwanted sexual touching and other unwanted sexual acts; • made unwelcome sexual comments and advances to female tenants; and • took adverse actions against female residents when they refused sexual advances.

Under the settlement, fifteen women will receive $600,000 and the landlords will pay a $25,000 civil penalty. Neither landlord will not be allowed to continue to serve as property managers.

Just two days following the announcement of the St. Louis settlement, the DOJ announced it has sued two Cincinnati landlords for similar acts. The Cincinnati lawsuit alleges unwelcomed sexual advances and comments, unwanted sexual touching, offers to reduce rent and overlook or excuse late or unpaid rent in exchange for sex, evicting or threatening to evict female tenants who objected to or refused sexual advances, and entering the homes of female tenants without consent.

HUD also announced three settlements in April 2018, involving allegations of sexual harassment. The settlements total approximately $125,000.

Florida - $75,000 – A Jacksonville, Florida Housing Authority paid $75,000 to settle a claim that a female resident was sexually harassed on multiple occasions by a Housing Authority employee.

The alleged harassment included unwelcome sexual comments, requests for sex or sexual favors, and threats of eviction if the tenant did not submit to the requests.

Virginia - $37,500 – HUD settled a complaint made against an independent living facility alleging the facility failed to take reasonable steps to prevent sexual harassment of a female resident by another resident. The female resident alleged that a male resident harassed her with unwelcome and unsolicited advances, made suggestive comments, whistled at her, and followed her around the apartment complex. The facility agreed to pay the victim $37,500 and adopt a sexual harassment policy. continued on p. 17

by Angelita Fisher, Attorney at Law Law Office of Angelita E. Fisher

GNAA 5

615.848.0055

www.r3contractors.net

UPDATED CURRICULUM!

Invest in your career!

CERTIFIED APARTMENT MANAGER Earning your CAM allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve owners’ investment goals.

Presented by:

You’ll learn about: 24-28, 2018 September

Cost: $899 • Occupancy rates

• Contractors and vendors

• Comprehensive marketing plans

• Recruitment, hiring, orientation, and training of high-caliber employees

• Sales team management and product readiness

Sign up today at gnaa.org!

If you’re a community

• Equitable treatment of current and potential residents

manager or experienced

• Resident retention and the maintenance of a positive company image

recommend this course!

• Consistent and ongoing resident communication

6 GNAA assistant manager we

• Systematic employee evaluation • Employment regulations and record keeping • Analysis of the property’s financial operations with corrective actions for underperformance

Now Featuring

Founded in 1997, Lighthouse Property Management (LPM) is a full-service property management company that was formed to manage the properties purchased by The Lighthouse Group, LLC. The properties in the LPM portfolio span the continental U.S. and currently are in six different states. A majority of the current portfolio consists of properties that lie in suburban locations outside major metropolitan cities such as Los Angeles, Nashville, Dallas, Las Vegas and Indianapolis. The latest acquisition, in Lakeland, FL, is positioned between Tampa and Orlando and offers a new opportunity for growth for Lighthouse. Currently there are 22 multifamily communities owned byThe Lighthouse Group.

The founder and current CEO of Lighthouse Property Management, Gary Leshgold, promotes an entrepreneurial atmosphere from the home office located in Pacific Palisades, CA. All asset management, acquisitions as well as day-today management of the properties is conducted by personnel employed directly by LPM and report to him. Rather than relying on third-party management for the investments in the Lighthouse Group portfolio, Mr. Leshgold believes in a full-service business that continues to keep ownership as well as management under one roof. LPM exclusively manages properties for The Lighthouse Group and does not act as a third-party management company for outside entities or owners.

One of the things that makes LPM unique is its forward-thinking approach to the multifamily industry. From the unique design that emerges from the rehabilitation of older properties to the ecologically friendly touches that are encouraged by the company and the residents, Lighthouse strives to remain on the cutting edge of current trends. Lighthouse has implemented Go-Green programs at all its properties which integrates detailed plans that allow the properties to reduce their energy footprint. As an example, to reduce excessive energy use, LED lighting has been implemented across the portfolio. In addition, LPM strives to maintain sustainable resources by utilizing water saving systems such as low-flow toilets and aerators on every water faucet.

Mr. Leshgold has defined the five concepts he feels are essential to make the company flourish. He explains these concepts, which have become the core values of the company, as such: Be Extraordinary, Exceed – At Lighthouse, we need to be more than ordinary. We are EXTRA-ordinary. Not only are our actions extraordinary but so are our people. Everything we

do should be extraordinary from returns to our investors, to leasing apartments, completing make readies, sending emails and working as a team. For every task that we perform at Lighthouse, no matter how small, we need to always ask ourselves, “What can I do to make this extraordinary?” Exceed Expectations. Do it better than our competitors. While there will be instances where we cannot achieve this, the success is in doing the best we can.

Collaborate – We have a lot of great minds working at LPM – let’s use them. Our success thrives on collaboration and the collective energy and intelligence of our team. Ask for help.

Share knowledge. Be a student, and a teacher, every day. Share the spotlight. Build open and honest relationships through communication and empowerment. Recognize those people around you who have contributed to your success. Work as a team.

Do the Right Thing – We always want to do the right thing whether it is acting respectfully to other employees, vendors and residents, or working towards doing our part to save the environment through various initiatives we have in place, such as our 4-Minute Shower Campaign or our Go Green program. Be transparent. Let your conscience and your good sense be your guide. Be accountable for your actions. When faced with the question on what to do in any situation, do the right thing!

Do It Now – Don’t procrastinate what can be done today. Don’t put it off. Do it now.

Have Fun – We are all working really hard. Make sure you enjoy every day at LPM. Inspire, challenge, support, value, motivate and enjoy each other. HAVE FUN! By following this set of guidelines, LPM sets the tone for the over 150 people it employs.

Anyone familiar with the multifamily market in the last 10 to 20 years knows that the industry experiences many ups and downs as the economy fluctuates. But Lighthouse is poised for growth and looks to a future as they continue to expand and grow their current 5,000+ apartment unit portfolio. Having a minimally leveraged portfolio, the company is poised for stable and consistent growth. The Lighthouse Group continues to add new communities to their current portfolio, increasing the need for additional team members to become part of LPM to manage these assets.

GNAA 7

Are you in need of a REPLACEMENT while your leasing agent is on vacation?

Are you in the PROCESS OF HIRING and find yourself short-handed?

Is your leasing agent OUT OF THE OFFICE due to sickness or a long-term leave?

APARTMENT STAFFING C A N

H E L P

Y O U

We have several highly experienced leasing consultants, assistant managers, managers, maintenance personnel and groundskeepers available for temporary and permanent full-time and part-time positions in the Metro Nashville area.

We carefully screen our applicants to meet the needs of each individual apartment community. Our goal is to help you and your property function smoothly, organized and profitably during this time.

Short or Long Term Temporary Placement Permanent Full Time Placement • Shopping Services 100% Satisfaction Guaranteed

399-4747

fax 399-0888

8 GNAA

Monday-Friday 9-6 DEE HARDING Owner

New Members Management Companies

Hale Properties Carol Leo 143 Remington Ave. Gallatin, TN 37066 615-300-7548 carol@haleproperties.net Referred by: Carol Leo, 333 Apartments

Apartment Communities

Baker Station Amy Stokes 300 Bakertown Rd. Antioch, TN 37013 272 apartment homes 615-834-5110 astokes@firstcommunities.com First Communities Referred by: Denise Belt, The Highlands Hampton Terrace Jaime McWhorter 300 E. Webster St. Madison, TN 37115 274 apartment homes 615-865-5360 manager@livehamptonterrace.com S&S Property Management Referred by: S&S Property Management The Grand Reserve at Spring Hill II Savannah Cox 3085 Commonwealth Dr. Spring Hill, TN 37174 274 apartment homes 931-486-2236 scox@trimcor.com Highland PMG Referred by: S&S Property Management Willow Park Jaime McWhorter 612 S. Willow Ave. Cookeville, TN 38501 100 apartment homes 931-526-8815 jmcwhorter@volprop.net Volunteer Properties Referred by: Volunteer Properties

Associates

A Peace of Mind Appliances Paul Reitano 5913 Charlotte Pk. Nashville, TN 37209 615-678-7115 preitano78@outlook.com appliance sales, repair, pick-up & buy Referred by: Rusty Guilliams, RAM Partners Aire-Master of Middle Tennessee Martin Lax PO Box 43002 Birmingham, AL 35243 205-547-0199 midtenn@airemaster.com Scent marketing & odor control Referred by: GNAA website Bank OZK C. Anthony Swainey, Jr. 4200 Park Rd. Charlotte, NC 28209 704-808-5700 aswainey@bankozarks.com Banking & commercial lending Referred by: GNAA website Big Head Cartoon Christina DeNeĂŠ Reilly 46 Vanderbilt St. Buffalo, NY 14206 716-563-9289 creillyart@gmail.com Caricature art entertainment & event services Referred by: Alicia Reedy, Nashville Apartment Locators B2BUV Matt Lawson 406 Luna Ct. Franklin, TN 37064 615-517-0692 matt@b2buv.com Golf carts & maintenance vehicles Referred by: Previous member

Gyms for Dogs Kirstan Kemezy 3815 River Crossing, Suite 100 Indianapolis, IN 46240 502-314-7903 play@gymsfordogs.com Natural dog park products: play equipment, waste disposal, water fountains Referred by: GNAA website Merch-Media, LLC Lauren Millican 1438 Twin Feather Dr. Murfreesboro, TN 37129 615-801-6390 lauren@merch-media.com Promotional products Referred by: Bridget Opfer, Contractors Incorporated Nashville Plywood, Inc. Dayna Wright 910 Cherokee Ave. Nashville, TN 37207 615-320-7877 dwright@nashvilleplywood.com Factory cabinets Referred by: GNAA website Stache Brian Hansen 818 19th Ave. S., Apt. 1525 Nashville, TN 37203 562-472-6150 brian@stache.com Storage services Referred by: GNAA website Sonder Mia Keller 1015-B Wade Ave. Nashville, TN 37203 256-738-2424 mia.keller@sonder.com Leasing Apartment Block Services Referred by: Russ Oldham, CBRE, Inc.

GNAA 9

10 GNAA

Feature

How the “Internet of Things” (IoT) Will Make Us More Like “The Jetsons”!

by Jason DiStefano, COO and JD Wright, CEO, Universal Media Group

Remember the funny cartoon series when George Jetson lived in a world that was fully autonomous? Food materialized in a machine. Conveyor belts replaced walking through buildings. Self-driving flying cars ruled the sky. Robots assisted in daily life. In an Orwellian twist, science fiction is becoming a reality.

Welcome to the “Internet of Things” – (IoT). In the very near future, everything that has a “sensor” will be connected to the Internet and connected to anything else that has a “sensor” or “edge devices.” Previously, each device operated independently of other devices. They haven’t all been connected. That is all about to change!

Before you wake up in the morning, your phone is already counting down with an alarm to start your day. In the near future, lights automatically turn on slowly and the temperature in the house adjusts, followed by the coffee maker starting your first cup of coffee. The hot water heater turns up temperature an hour before you wake, so the water is hot and ready for your shower. This is followed by an alert that the self-driving car is on its way to take you to work and a reminder of all the things you need to complete for the day. And your refrigerator messages you that you are low on milk, juice and eggs. So those groceries are purchased with the credit card on file and scheduled for delivery to your house within minutes of your arrival home,

at the end of the day – meet George Jetson! Actually, it’s you! In just a few short years…

With the introduction of “Fifth Generation (5G) wireless connectivity” and a surge of new “sensor” connected “edge devices,” daily life will be very different in a world with the “Internet of Things.” This is not just connectivity, it is hyper-connectivity that’s cloud based, so devices that were once static and stationary become part of something much larger. This is similar to how 4G LTE made social media a world-wide phenomenon. Prior to 4G LTE, most social media was constrained to the PC or laptop. Today, social media and the mobile phone function is a gateway to the world and everyone in it. The evolution of 5G and “edge devices” will change everything we do and the way we do it – again!

It is interesting to consider where we are going as a society and how these new “edge devices” and technologies will affect our lives. But one thing is for sure, and that is we will be connected more than any time in history, to everything.

“Consumers, companies and governments will install more than 40 billion IoT devices worldwide through 2023!” –Business Insider, June 2018 How will this apply to the multifamily housing market over the next few years? It will change everything residents do on property. Following is a short list of the IoT “edge devices” to prepare for: continued on p. 13

GNAA 11

Image published by SYNOPSYS at blogs.synopsys.com – 2015

The multifamily industry will need to prepare for more infrastructure development than ever before, to assist with the transfer of data. Existing properties with only the traditional coaxial copper cable will want to fully upgrade with fiber throughout the property. In addition, IoT will run largely over the 5G “wireless” network, with national deployment projected by 2020. Since 5G operates in the millimeter wave bands, it is “short wave” and will require additional 5G nodes/modems installed within the building to handle the additional data traffic coming from “edge devices” within the building. In other words, it’s time to build a bigger information “super highway” inside the property, to handle a lot more traffic than ever.

It is interesting to note that a recent survey showed more than 40 percent of Millennials would forgo a parking space for a “Smart Apartment.” This desire has been fueled by the explosive growth in transportation apps like Uber and Lyft. Many young Americans who live in urban centers in multifamily properties do not need to own or pay for a vehicle. As a result, they have extra income to put towards the amenities that “Smart Apartments” provide.

To understand the massive change that is about to take place through the Internet of Things via the deployment of 5G, look no further than a quote from a recent Forbes

12 GNAA

article: “The global Internet of Things (IoT) market is projected to grow to $8.9T by 2020…”

–Forbes, December 2017 The world as we know it is about to change over the next few years. The multifamily industry will change with it, because residents will want and demand these new services in a world with the Internet of Things.

So maybe you might feel a little more like George, Jane, daughter Judy and his boy Elroy as you all zip through town in your self-driving Uber, on a predetermined route to your favorite restaurant, where the food is already waiting when you arrive!

Jason DiStefano, Chief Operating Officer, Universal Media Group, is a 25-year veteran of the satellite telecommunications industry, having worked with market development for PrimeStar Satellite Television, DIRECTV headquarters, Exede Satellite Broadband and the NRTC (National Rural Telecommunications Cooperative).

Joseph (JD) Wright, Chief Executive Officer, Universal Media Group, is a 15-year veteran in the construction and multifamily Industries.

2019 Education Schedule Which classes are right for you?

Look for the registration badge to find the course you’re looking for.

L LEASING

AM ASSISTANT MANAGER

MG MANAGER

PS PORTFOLIO SUPERVISOR

S SUPPLIER

MT MAINTENANCE

Course

Dates

Member Cost

National Apartment Leasing Professional* (NALP®)

January 22-24 • 8:30 - 5:00

$699

Assistant Manager Crew: Show Me The Money! (3 CECs)

January 30 • 9:30 - 12:30

$99

HVAC Training – 5 Basic Punch List Items (3 CECs)

February 14 • 8:30 - 12:30

$99

Certified Pool Operator (CPO®)

February 27-28 • 8:30 - 5:00

$400

March TBD •

$99

HVAC/EPA Certification

March 14 • 9:00 - 5:00

$159

HVAC Training Low Voltage, Electrical Controls & Diagrams (6 CECs)

March 26 • 9:00 - 5:00

$139

Leasing Cheer Camp (6 CECs)

April 10 • 9:00 - 4:00

$149

Maintenance for Managers (3 CECs)

April 17 • 9:30 - 12:30

$99

Social Media 101 (3 CECs)

May 10 • 9:00 - 12:00

$99

HVAC/EPA Certification

May 16 • 9:00 - 5:00

$159

HVAC Training Refrigerant Charging and Troubleshooting (6 CECs)

May 30 • 9:00 - 5:00

$139

Budget Boot Camp (3 CECs)

July 16 • 9:00 - 12:00

$99

NAA Supplier Success (6 CECs)

August 21 • 9:00 - 4:00

$149

September 23-27 • 9:00 - 5:00

$899

October 10 • 8:30 - 4:30

$149

Train the Trainer

Certified Apartment Manager (CAM®) Legal Conference (6 CECs) Low Income Housing Tax Credit Seminar

October 23-24 • 9:00 - 5:00

$300 (Test $175 extra)

If your company needs a class that does not appear on this schedule, GNAA is happy to prepare a pop-up course for you! Just call the GNAA offices with your request and we will do our best to put together something for you.

Non-members of GNAA should call 615.365.3047 for non-member pricing.

Scholarships are available for our designation courses.

2018 Trade Show

Connie, GNAA; Tracy, Verse on Bell; Stephanie, NTS; Scott, GNAA

Brandon, Floors First; Randy, Urban Housing Solutions

Stacey, NTS; Jill, CSC ServiceWorks

Paul, Peach Tree; Nick, Pye Barker; Melanie, Lincoln Property Company

Terron, L.I.C.R.A.-Nashville; Ellen, Brookside Properties

Wes, Hall & Associates; Linda, Stewart’s Ferry; Nathan, Hall & Associates

Andy, Past President; Diane, GVA; Sundae, Timberland Partners

Stephanie, Lighthouse Man Cornerstone; Ron, Lightho

Elmington Property Management had a huge showing for Storm the Stage!

Restoring Nashville’s Multifamily One Community

Nancy, Minol USA; Ellen, Brookside Properties; Monica, Baytree Landscape

nagement Group; Butch, ouse Management Group

Amy, Valet Living; Julie, ePremium Insurance

Shelley, High 5; Darrin, Clean Quik

Jacki, Elmington; Dana, Co-Star; Laura, MSH

JD & Dwayne, Wheeler, Inc.

y at a Time

Joyce, Past President; Brigitte, Contractors Inc.

Rusty, AMI; Thomas, Preferred Residential

Dee, Freeman Webb; Lacey, CORT; Ashton, Sharp, Robbins & Popwell

Sarah, Element; Alan & Danielle, Elmington

Lighthouse Property Management

655 N. Main Street • Goodlettsville, TN 37072 Phone: 615.873.4631 • Fax: 615.873.4634 ryan@summitpr.net

Barry, Hale Properties

Scott, Floors First

September’s

GNAA Networking

Opportunities Managers Luncheon September 12, 2018

Professional Service with a Personal Touch Dwayne Rawls

(615) 860-5411 • Mobile 533-8474 Fax 860-1004 Wheeler, Inc.

3868 Dickerson Pike, Suite 200 • Nashville, TN 37207

GNAA Offices @ 12:00 pm

Maintenance for Managers Speakers: Dale Smith and Diane Mason,

Lincoln Property Company and Southern Land Company and GNAA Board Members

Thank you to our sponsors!

A-1 Concrete Leveling BG Multifamily HD Supply The Hill Law Firm Pressbox USS - United Structural Systems

Maintenance Luncheon September 19, 2018

Hermitage House Smorgasbord @ 12:00 pm • Certified & Lead Maintenance Technicians • Make Ready Technicians & Assistants • Porters, Groundskeepers & Housekeepers • Experienced Leasing & Bilingual Consultants • Tomorrow’s TalentTM Leasing Graduates • Community & Assistant Managers • Administrative Support & Package Management • Severe Weather Clean-up

16 GNAA

Fire Safety: Dryer Vents & Space Heaters Speaker: Jason Campbell

Nashville Fire Department

Thank you to our sponsors!

The Drain Guy Nashville Plywood Reliable Roofing USS - United Structural Systems

It’s the Law, cont. from p. 5 California - $12,000 – California landlord agreed to pay $12,000 to settle a HUD complaint he made repeated unwanted sexual advances towards a male tenant with a mental disability and ultimately evicted him for refusing the advances. The landlord also agreed to attend fair housing training.

The DOJ and HUD take allegations of sexual harassment very seriously. The DOJ’s Sexual Harassment in Housing Initiative (SHHI) was launched in October 2017. HUD joined the Initiative in April of 2018 and it expanded nationwide. The Initiative specifically seeks to increase the Department’s efforts to protect individuals from harassment by landlords, property managers, maintenance workers, security guards, loan officers, or other people who have control over housing. The DOJ alleges it has filed or settled ten sexual harassment cases and has recovered over $1.6 million for victims of sexual harassment in housing since January 20, 2017.

What does all this mean for landlords? It means the policies and training which address harassment and intimate relationships with residents – even if they are consensual – are more important now than they ever have been in the past. Train your employees, or you may be the next press release.

TEST YOUR HVAC KNOWLEDGE QUESTION #3 This month’s question is on a compressor. The contactor is pulled in, the condenser motor is running, but the compressor isn’t. Which three of the following are the probable cause?

1. Compressor out on interval overload 2. Burned wire on compressor terminals 3. Thermostat bad 4. Open run capacitor for compressor Fax your answer to 615-773-4791 along with your name, property and phone number. Let’s learn, share knowledge and have fun!

Congratulations to last month’s winner, Rusty Guilliams of Waterford Crossings!

Want a guaranteed touchdown this season? Make sure you have the best defense offered.

www.PooPrints.com 883.866.7389 GNAA 17

Join GNAA for

LESSONS IN LAWth

Thursday, October 11 FULL SCHEDULE: 8:30am to 4:30pm lContinental Breakfast

8:30 - 9:00 Continental Breakfast Sessions start at 9:00

SESSION 1

Cost: $149 Member $298 Non-Member

TOP TEN WAYS TO LOSE YOUR EVICTION CASE Wes Hall & Nathan Lybarger

SESSION 2 #METOO...DON’T LET IT BE YOU!

GNAA Education Room Approved for six (6) CECs NO refunds or cancellations.

Jennifer McCoy

SESSION 3

FAIR OR NOT...IT’S THE LAW: A FAIR HOUSING UPDATE Angelita E. Fisher

lLunch

SESSION 4

THUGS, DRUGS AND MEAN MUGS: ADDRESSING CRIME ON PROPERTY Roundtable Discussion - All Presenters

SESSION 5

TO SALT OR NOT TO SALT: PREMISE LIABILITY Gary Rubenstein

SESSION 6

BITING BACK ON EMOTIONAL SUPPORT ANIMALS Angelita E. Fisher

Wes Hall Law Office of Hall & Associates

Nathan Lybarger Law Office of Hall & Associates

Jennifer McCoy Law Office of Jennifer McCoy

Angelita E. Fisher Gary Rubenstein Law Office of Angelita Fisher Schulman, LeRoy & Bennett, P.C.

Rob Hill The Hill Law Firm

Register at www.gnaa.org, fax to (615) 365-3571 or email ginnyjohnson@gnaa.org.

18 GNAA

Maximize Your Membership!

Whether you are new to GNAA or you are looking for ways to energize your membership, the Membership Connection is the place for you. This event happens twice a year and features some valuable information. Get the opportunity to meet new members, network with members who can serve as mentors to you as you look to increase your GNAA exposure, and listen to presentations that highlight all the different benefits to GNAA membership. We will be going over educational opportunities, the GIS Statistical System, the Blue Moon Lease and many other topics of interest to members. Attendance is free and lunch is served‌space is limited so sign up today at gnaa.org!

Event Specifics

DATE: Wednesday, October 3 | TIME: Lunch starts at 11:30 a.m.

PLACE: GNAA Education Room RSVP: gnaa.org or call the office at 615.365.3047

Join us for the 2018 GNAA Apartment Tour as we celebrate the rejuvenated Charlotte corridor! Space is limited on the buses so visit gnaa.org to register online. We are excited to have these four great communities this year: 2700 Charlotte Avenue, Charlotte at Midtown, The Gossett on Church and The Shay.

October 12, 2018

Tour starts with breakfast at 8:00 am GNAA Offices

2018 GNAA Apartment Tour

Cost: $50 per attendee

Price includes breakfast, transportation, tour and lunch.

GNAA 19

Law Office

Hall & Associates M. Wesley Hall III

Nathan C. Lybarger

LandlordAdvocate®

Lenzee Nobles

Regional Sales Manager (615) 626-0710 Lenzee.Nobles@amerapaint.com

223 Madison Street • Suite 212 • Madison, TN 37115

John Garza

VP of Sales & New Business Development (678) 822-6575 John.Garza@amerapaint.com

6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3

COUNTERTOPS

BATHTUBS

SHOWERS

TILE

CABINETS

24/4 Servi 8 ce

r 3 Yea ty n Warra

Before

Before

After

After

Remodel at a Fraction of the Cost of Replacement ≈ All Work Warranted ≈ In and Out in ONE day!

Get A Grip Nashville Certified • Licensed • Insured Locally Owned and Operated

Call

615.772.3234

Click

nashville.getagrip.com

Free Phone Quotes & On-Site Estimates

residential & commercial surfaces refinished & restored without removalTM

20 GNAA

Join us for a

Masquerade Ball Thursday, October 18 6:00 PM to 9:00 PM Hermitage Golf Course

3939 Old Hickory Blvd., Old Hickory, TN

GNAA Election Night:

Mixing Business with Pleasure!

At GNAA, we are all about making work fun. We are part of a great industry here in Nashville, growing by leaps and bounds each year, and we work hard to make sure our members get the most out of our association. But we also like to plan fun networking and educational opportunities throughout the year as well.

One of the biggest and most important of these events is our annual Election Night. Each year GNAA members are charged with the task of electing new representatives for the GNAA Board of Directors. This board oversees the many committees and the financial strength of GNAA, so it is both an honor and a tremendous responsibility to be nominated and win a spot. Election Night is obviously the culmination of the entire process as we gather to cast our official ballots for the open positions.

This year we have the following positions which voters will elect: Chairman, Chairman-Elect, Vice Chairman, Secretary/ Treasurer, Management Director (3 open this year), Associate Director (3 open), Maintenance Director (1 open), and then one Managers Representative, Maintenance Representative and Associates Representative. Make sure you cast your ballot this year!

Even though our election is a very important and serious matter, we can’t help but make it a fun night for all. That is why it is combined with our Halloween theme each year…and this year’s theme is one of the best. Get ready for the Masquerade Ball! Come in your fanciest Masquerade costume to try to win one of the many prizes given away throughout the night. Will you be Best Costume? Scariest? Funniest? We can’t wait to see who comes as what!

GNAA 21

nce a year in a location downtown, magical things begin to materialize. All things with sparkle and bling begin to shine. Everyone pulls out their very best apparel, outfits that shimmer in the night for the ladies and black tie for the men. They all are drawn into the evening for festivities and recognition. Everyone greets old friends and colleagues and admires the festive attire. We wonder at the lovely setting of the ballroom and can’t even imagine how it was transformed in just one day. As we sit down to a delicious feast and toast each other with tasty cocktails, we only dream of the accolades yet to come. What is this event that captivates our industry?

It’s the GNAA Awards & Installation Banquet (also affectionately known as the Apartment Prom). Once a year, our membership gathers together to salute the best and brightest of the Nashville multifamily industry. The Banquet provides an outstanding opportunity for the membership to come together in a social setting and celebrate the past year.

The newly elected Officers and Board of Directors will be duly installed so that our organization continues to move forward with the outstanding staff led by Diane Carter in the upcoming year. Then comes the eagerly awaited moment when award plaques and trophies are handed out from the stage to deserving members, communities and companies.

The sought-after Beautification Awards put the spotlight on the best of flowers, clubhouse, pools, maintenance shops, models and renovations along with overall beautification awards. The Supplier Members look forward to the Trade Show Awards! They work hard on the booths each year.

The Membership Committee also presents the Go-Getter Awards for recruiting new members for GNAA. Members excitedly congratulate each other as they make their way to the big stage for well-deserved acknowledgement by their peers.

The prestigious Diamond Awards are announced for the professionals from our industry who have gone above and beyond in the past year for GNAA. These awards are given to all levels of management professionals, supplier partners and their companies. The Lifetime Achievement Award is presented to a member whose leadership and commitment to GNAA and the multifamily industry has been exceptional throughout their career.

This year’s event is entitled “All that Glitters” and is even more special as GNAA celebrates the 50th anniversary of the association! There promises to be moments during the evening when we look back and salute the past years together.

The Banquet Committee started working on the event almost before last year’s event was finished. The committee has been led by Linda Page for many years and this year Tracey Crowe serves as co-chair. Together the volunteer members and the staff are tasked with every detail that makes this affair appear effortless. At the end of the evening they will draw a collective sigh and toss the evening’s agenda over their heads as they enjoy the music from the dance band Burning Las Vegas.

So where will you be on Saturday, November 18? We hope you will join us at the Music City Center for an event that will be memorable! Make your reservations with the GNAA staff, and we look forward to seeing you there!

DIAMOND SPONSOR Summit Roofing PLATINUM SPONSOR L.I.C.R.A.-Nashville GOLD SPONSORS

22 GNAA

AT&T | Comcast | CSC ServiceWorks | Lincoln Property Company Universal Media Group, LLC | Volunteer Properties Windsor Redevelopment

1968-2018 Installation & Awards Banquet Through the Years

Music City Center

November 17, 2018

Silver Table Sponsors

$1,300

Reserved table placement and 10 tickets/seats

Individual Tickets - $100 You will be assigned to an open table.

Guests wishing to reserve a room at the Omni Hotel should visit http://www.omnihotels.com/hotels/ nashville/meetings.gnaa GNAA 23

Thursday September 27

5:00 p.m. – 8:00 p.m.

The American Legion

2864 Elm Hill Pike, Nashville, TN 37214 Proceeds to benefit the GNAA ERP FUND

(Emergency Relief Program)

Cost: $25 per person

(Sponsors & BBQ Teams are free, Guests $25)

Featuring 5th Annual Bake Sale/Auction in memory of Deborah Baumstark

(Contact GNAA office if you can donate a baked good)

BBQ Competition $300

Be Prepared to Have Enough BBQ for 50 people

Set up at 8:00 a.m. • Event 5:00-8:00 p.m.

ning Team wine for 1st Plac RIBS” Q “BEST BB$500!! wins

Low Income Housing Tax Credit Seminar Fundamental and Advanced Training in LIHTC compliance

Wednesday, October 17th:

Fundamentals of LIHTC Compliance: 9 am - 5 pm (Lunch Provided)

Instructor:

Karen Graham, HCCP, CPM

Thursday, October 18th:

Advanced Training: 9 am - 1 pm Optional HCCP testing: 1 pm - 5 pm

Members $300 per person (Non-Members $350)

Optional HCCP testing: additional $175 *HCCP Exam not included in class price, Students may elect to attend only the first day of Instruction, however the cost will not be reduced. No refunds or cancellations permitted.

12 Continuing Education Credits for both courses

Thank You 2018 Education Sponsors!

Brookside Properties • Elmington Property Management • Ferguson Facilities Supply • First Call • Freeman Webb Companies Langley & Taylor Pool Corporation • Law Office of Hall & Associates • Law Office of Jennifer McCoy • L.I.C.R.A - Nashville Lighthouse Property Management • Lincoln Property Company • Valet Living • Wheeler, Inc.

24 GNAA

September

Sunday

Monday

Tuesday Wednesday Thursday

Friday

Saturday

1

2

Labor Day OFFICE CLOSED

3

GNAA Executive Committee*

4

9am

5

News & Events Committee*

7

8

14

15

21

22

27 28 Certified Certified Apartment Apartment Manager Course* Manager Course* 9am - 5pm

29

Ferguson Showroom 6-9pm

8:45am

Membership Committee*

L AB O R D AY

6

TAA Business Exchange

10am

9

10

MEC

11

Invitation Only

Managers Luncheon*

12

9am

12pm

Programs Committee*

13

Apartment Tour Committee*

Statistics Committee* 8:45am

9am

16

17

Community Service Committee*

18

9am

Go Getter Lunch Invitation Only

23

24

Certified Apartment Manager Course* 9am - 5pm

30

25

Certified Apartment Manager Course* 9am - 5pm

19

Communications Committee*, 9am

20

Board of Directors* 9am

Maintenance Luncheon

Hermitage House 12pm

26

Certified Apartment Manager Course* 9am - 5pm

Beer, Butts & BBQ 5:30-8pm

9am - 5pm

*at GNAA office

GNAA 25

2018 Trade Show

RAM Partners brought the crowd to its feet!

Freeman Webb showed their spirit at the stage!

High 5 Residential

Greystar stormed the stage!

Station 40

Allison, Marquee at Belle Meade; Keegan, Cottonwood

Thank you to our 2018 Trade Show sponsors!

26 GNAA

Cherry Creek

Proudly Serving the USA!

Serving The Multi-Family Industry Nationwide

1-866-204-8734 With a strong sense of urgency while catering to your needs, Windsor Redevelopment is committed to helping you succeed.

Specializing in all Aspects of Construction on Multifamily/Commercial Properties • Complete Interior and Exterior Property Rehabs • Water Intrusion Specialist • Disaster Relief • 24 Hour Emergency Service

ONE CALL DOES IT ALL!

Take your property to a whole new level.

PRSRT STD U.S. Postage PAID Nashville, TN Permit No. 380

Upgrade your property with XFINITY and give your residents the best in entertainment.

XFINITY X1

XFINITY TV

XFINITY Internet

XFINITY Voice

XFINITY Home

An interactive TV experience.

Movie night, every night.

Think fast.

Really fast.

Connecting to what matters.

Connected.

Protected. Home.

Call 1-800-XFINITY today!

Restrictions apply. Limited to new or existing residential customers. XFINITY service not available in all areas. TV and Internet limited to a single outlet. May not be combined with other offers. X1: X1 not available in all areas. Requires subscription to qualifying Double or Triple Play package. TV: Limited Basic Service subscription required to receive other levels of service. On Demand selections are subject to charge indicated at time of purchase. May vary by market. Not all programming available in all areas. Access to online and On Demand programming is limited to programming to which you subscribe. Internet: Actual speeds vary and are not guaranteed. XFINITY WiFi is included for XFINITY Internet Performance tier and above only. Requires compatible WiFi-enabled laptop or mobile device. Not available in all areas. Voice: Service (including 911/emergency services) may not function after an extended power outage. Unlimited Talk & Text Requires download of the XFINITY Connect app. Standard data charges may apply. Check with your carrier. Home: Requires subscription to compatible high-speed Internet service. Visit xfinity.com/HomeSupport for more details. License #s: AL: 001484, 001504 Alarm company operators are licensed and regulated by the Alabama Electronic Security Board of Licensure, 7956 Vaughn Road, PMB 392 Montgomery, AL 36116, Phone (334) 264-9388, Fax (334) 264-9332; AR: 12030; AZ: ROC 280515, BTR 18287-0; CA: CSLB 974291, ACO 7118 licensed and regulated by the Bureau of Security and Investigative Services, Department of Consumer Affairs, Sacramento, CA, 95814; CT: 1040196, ELC 0189754-C5; DE: FAL-0299, FAC-0293, SSPS 11-123; FL: EF0000921, EF20001002, EF0001095; GA: LVU406303, LVU406264, LVU406190; LVU406354; IL: PACA 127-001503; LA: F1691; MA: SS-001968; MD: 107-1776, Baltimore County: RK9552, Howard County: ER00990, Washington County: EL-R-0218, Harford County: 00005321, Calvert County: L0188, Prince George’s County: 13958-2014-0; ME: LM50017039; MI: 3601206217; MN: TS674412; MS: 15018010; NC: 2335-CSA; NJ: 34BF00047700; NM: 373379; NY: licensed by the N.Y.S. Department of State 12000305421, Putnam County: L00812; OH: 53-89-1732; OR: CCB 192945 All electrical work is performed by a licensed subcontractor; SC: SCBA-13497, SCFA-13440; TN: ACL 1597, ACL 1604; TX: B-16922,-02571, ACR-1672104,-1818 We are licensed by the Texas Department of Public Safety Private Security Board whose address is: P.O. Box 4087, Austin, TX 78773, (512) 424-7710; UT: 8226921-6501; WA: COMCABS892DS; VT: ES-02366; VA: 2705145289, DCJS 11-7361; WASHINGTON, DC: ECS 902687, BBL 60251200009; WV: WV049211. Valid 2/12/16. See www.xfinity.com/homesecurity for current list. Call for restrictions and complete details, or visit xfinity.com. © 2016 Comcast. All rights reserved.