June 2018 GNAA News & Events

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2018 Board of Directors Chairman Andrew Klahn, CAPS®, NALP®, HCCP®, CAM®

Vice-Chairman Zac Ward, CPM® Secretary/Treasurer Stacey Holt, CAM® Immediate Past Chairman Lisa Swick, CAPS® Managers Representative Katherine Morrow, CAM® Maintenance Representative Dale Smith, CAMT®, CPO® Associates Representative Valerie Hirsbrunner, CAM® Management Directors Anne Adams, CAM®, NALP® Kitty Barry, NAAEI-AIT® Brigitte Byron, CAM® Tracey Crowe Tina Hamor Sully Lemmons, CAM® Bret Marchbanks, CAM® Stephanie Liston Melanie Schlachter, CAM® Lori Torres, CAM® Maintenance Directors John Johnson, CAMT®, CPO® Diane Mason, CAMT®, CPO® Associate Directors Jack Abernathy, CAS® Jill Carpenter, CAS® Jennifer McCoy, Esq. Loyd Owen Lacey Smithson, NALP® IREM Representative Richard Wright, CPM® MDHA Representative Norman Deep Legal Advisor M. Wesley Hall

GNAA News & Events / June 2018

Contents

Chairman-Elect Stephanie Burns, CAM®, NALP®, CAPS®

President Diane Carter Director of Education & Events Ginny Johnson Director of Communications & Marketing Scott Meert Finance Connie Morris

Features 5

7

11

23

Marketing Best Ways to Engage with Generation Z Budget Boot Camp Budget Help Is On the Way! Education Fair Housing for Maintenance Teams

Association News 6

10

12

16

17

21

22

24

Statistics Bobbi Turner, ARM®

25

Membership Coordinator Emily Bender

Active Past Chairmen Mary Bradley Brad Cather, CPM®, HCCP®, SHCM® Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM® Barbara Haynes Shelley James, CAM®, CAPS®, CPM® Tammy Lee, CAM® Chari Lewis, CAM®, CAPS®, CPM® Stacy L. Molen, CAM® Harold Morris, CPM® Nancy Morris Linda Page, CPM®, ARM® Ellen Parker Judy Rose, CPM® Susan Sherfield, CPM® Rita Wilkinson, CPM®, ARM® Joyce Wolfe

Now Featuring Freeman Webb

About the Cover Freeman Webb Companies

Dee Wilson, Zac Ward, Matt Olson, Jason Powell, Kirby Davis, Andrew Klahn & Jessica Humphrey Cover photo by Penny Rawls Photography Thank you to our cover sponsor:

2018 Trade Show Nashopoly Selling to Multifamily Sales are about the details!

New Members Welcome!

Slide Into Summer Help the Children of the Rescue Mission Have Summer Fun! Nashville June Events Festivals and more!

Celebrating 50 Years of GNAA News & Events through the years June Networking Opportunities Associates, Managers and Maintenance Luncheons Beautification & Diamond Awards Nominations are being accepted now!

Calendar Something Special Noted on the Calendar

Now Featuring

If lifelong Nashvillians are “unicorns,” then Freeman Webb is the city’s unicorn property management firm.

Founded in 1979 by Bill Freeman and Jimmy Webb, themselves “unicorns,” Freeman Webb grew from a firm focused on real estate brokerage to one of the largest owners and managers of apartment communities in the Nashville MSA. The firm currently employees over 450 associates who operate more than 90 properties containing over 15,000 multifamily units, in addition to several hundred thousand square feet of office and retail properties. While we manage communities in Missouri, Misssippi and Alabama, the majority are located in Tennessee. We manage slightly over 8,000 units in the midstate area.

Freeman Webb supports and participates in the Greater Nashville Apartment Association because we appreciate the critical role it plays in cultivating the talent and professionalism of our industry. Two past chairmen of the Association work in our company, as do the current chairman and vice chairman. We even have a past chairman of the National Apartment Association in our ranks. Several of our employees currently serve on GNAA’s board or committees. We encourage our team members to take advantage of the many educational opportunities the Association offers. CAPS, CAM,CAMT, NALP and CPO are just a few of the designations they have earned. We encourage everyone to be lifelong learners who are continually improving their skills.

Freeman Webb owns many of the properties it manages, and that stability and control allow us to continually reinvest in those as well. Last year we were fortunate to win several beautification awards among very strong competition. Rehab Specialists, our construction division, currently has over 25 projects underway upgrading over 5,500 units.

The Knolls

Through the years we have been fortunate to win many awards, among them GNAA Property Management Company of the Year, IREM National AMO Firm of the Year, Nashville Business Journal and Tennessean Best Places to Work, and currently Best in Business Award. We recognize that each of these awards is a tribute to our associates who strive each day to preserve and enhance the honor and integrity of the company through their dedication and hard work.

GNAA 5

$280

PRI CE

$150

PRI CE

$260

PRI CE

$260

PRI CE

$200

PRI CE

$240

P R IC E

P R IC E

$220

$220

FF

IC

PRI CE

PA

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TO O TS I E S O RCHI D L O U NGE

L OVE L E S S CAF E

$300 P R ICE

WI L D HO RS E S AL O O N

NAS HV I L LE ZO O

CE N T E N N IA L PA R K

A DVE N T UR E S CIE N CE CE N T E R

CHANCE

$300

P R ICE

$320

G R A N D E OL E OP R Y

P R ICE

$160

CO UNT R Y M US IC HAL L O F FAM E

$300

VA ND E RB I LT U NI V E RS I TY

NAS HVIL L E S OUNDS

P R ICE

P R ICE

THE B L U E B I RD CAF E

$200

FAR ME R S ’ MAR K E T

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B E L L E ME AD E P L ANTAT ION

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UNI O N S TAT I O N HO T E L

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2018 GREATER NASHVILLE APARTMENT ASSOCIATION

PRICE

$2 0 0

P R ICE

$160 $140

TRA F F I C J A M

NAS HV I L L E PRE D ATO RS

B RI D GE S TO NE ARE NA

DE TOUR P R IC E

$120

P R IC E

$100

PRI CE

$100

PRI CE

$200

PRICE $200

PRI CE

$200

FOLLOW INSTRUCTIONS ON THE CARD

PRI CE

$200

Supplier Exhibitors: Booths are still available!

Single Booth - $765, Double Booth - $1,430 Apartment/Management Company Members:

Get your teams ready to storm the stage!

Everyone can register (booths or attendees) ONLINE at gnaa.org.

No refunds or cancellations on booth reservations. Booth cost must be paid by June 30th.

6 GNAA

$350

PAY $375.00

A

$2

GNAA O F F I CE

PRI CE

RY M AN AU D I TO RI U M

C O M M UNI T Y C HE S T

$400

TE NNE S S E E PE RM O RM I NG ARTS CE NTE R

PRI CE

PRI NTE RS AL L E Y CHE E K WO O D

PRI CE

$150

S CH E R ME R H OR N S Y MP H ON Y CE N T E R

THE TITANS

B R I GHT LI GHT S BIG CITY

PRI CE

CHANCE CMA MUS IC FE S T IVA L

Pi Trade ck your tags u Show na m p at the early this e ye GNAA by end office ar s -of on Mo business Augus nday, t 13!

C 00 O .0 LL E YO 0 S CT A U PA LA SS RY

$140

GAYLORD OPRYLAND EVENTS CENTER 5:00PM UNTIL 8:00PM

THE B ATM AN B U I L D I NG

THE HE RM I TAGE

PRI CE

AUGUST 16, 2018

S

$160

S TATE CAPI TO L

PRI CE

C HANC E

PRI CE

$200

TRADE SHOW

Marketing

Best Ways to Engage With Gen Z as They Enter the Housing Market

by John Thornton Reprinted from www.multifamilyinsiders.com

The multifamily industry has spent countless hours the past several years diagnosing the tendencies of millennials. But just as the industry has started to understand this diverse generation, a new one is entering the market – Generation Z. Gen Zers are even more tech-savvy than their millennial predecessors and are the first generation to grow up exclusively in the digital age.

Members of Gen Z, born in 1995 or later, have never experienced a world without mobile devices – or texting. They grew up with Facebook and left the social media platform for better options.

According to Forrester, 34 percent of teens think Facebook is for “old people.” Facebook doesn’t provide the customized or private experience Gen Zers expect from the brands they engage with via social media. They are more likely to use Snapchat and Instagram for their direct messaging and temporary content.

As Gen Z begins leasing apartment homes, marketers need to recognize these changes and communicate through the channels they use and in the ways they demand. Here are a few tips:

Text – Don’t Call

Communication preferences continue to change across all demographics, but the text evolution is even more magnified for Gen Z. Think mobile first because, Vision Critical has found, Generation Z spends an average of 26 hours per week on their mobile devices. That means they’ll probably search for your community on their smartphone rather than on a desktop.

Marketers should make certain that information about their communities is clear and mobile optimized. If Gen Z can’t find the right information within 10 minutes, they are likely to move on to the next community.

Effectively Track the Renter Journey

It is no secret that the multifamily industry has regularly been behind the technology curve, but it is catching up in some arenas – including, notably, lead tracking software. It has become

paramount to effectively track today’s fast-moving prospects during their renter journey. If you haven’t done so already, implement technology that can effectively track and manage leads and has the flexibility to evolve with prospect behavior. Be sure to track the various touch points of each prospect to improve conversion ratios and help predict the paths future renters might take.

Message Consistently, Monitor Effectively

Generation Zers are very adept at spotting “brand fraud.” For example, they expect to see negative reviews alongside positive because negative reviews add a layer of authenticity, and they will view them in context. Rather than working to eradicate negative reviews completely – every community is going to have a few disgruntled renters – spend your energy on monitoring and responding to all reviews.

In addition, be consistent with your marketing message across all social channels as well as your community website, because Gen Zers will notice inconsistencies. Bear in mind that this demographic will scour several channels when making a decision and will notice when your tone or content changes dramatically from place to place.

The industry must evolve with the renter. By keeping pace with the changing habits of new generations, you can gain a competitive advantage over your peers and close more leases.

John Thornton is the senior director of performance marketing at RentPath and former partner lead at Google focused on the real estate industry. At RentPath, he is responsible for building innovative industry strategies in SEM, display, email, app and brand marketing for ApartmentGuide.com, Rent.com and Rentals.com.

GNAA 7

2018 May General M

John, FLSA; Scott & Michael, LSI; Richard, IREM

Nancy, Freeman Webb; Brandy & Jenny, Rent Path

Lighthouse Property Management

Shireece, Peggy & Yolanda, Urban Housing Solutions

8 GNAA

Jana, Emblem; Victoria, Hayes House Hillsboro Village; Lacey, CORT

Jennifer, Law Office of Jennifer McCoy; JD, Wheeler, Inc.; Marisa, MM Promotions; Rebecca, Crawford Door

Freeman Webb Companies

Zac, Freeman Webb; Gionna, Bristol Development

Tracey, Verse on Bell; Stephanie & Stacey, NTS Development

Julie, Jenna, Doug, Jenn, Tina & Melanie, Lincoln Property Company

Robin, Gossett on Church; An Living

Kitty, CLK Management; Jimmy, Real Floors

embership Meeting Thank you sponsors of our General Membership Meeting!

FERGUSON FACILITIES SUPPLY, RELIABLE ROOFING, FIRST CALL CLAIMS, WINDOW CITY, INC., THE HILL LAW FIRM, USS UNITED STRUCTURAL SYSTEMS

Cordaro & Amanda, Venue@Cool Springs; Sharon, Verandas at Sam Ridley

Anne, Arlington Properties; Jana, Emblem

nne, Arlington Properties; Jana, Emblem; Amy, Valet

Josephine, Malcolm & Ariel, City View

Victoria, Hayes House Hillsboro Village; Mark, The Liberty Group; Ashtyn, Sharp Robbins & Popwell

Danielle, Meadowood Village; Shari & James, Keystone Farms

Laura, RentDebt; John, FLSA; Darla, Estates of Brentwood

Lee & Jillian, Elmington

Tammy, Jessie & Kelly, Vertis Green Hills

GNAA 9

Selling to Multifamily!

Sales are about the details!

Thursday, July 26, 2018 GNAA Education Room 8:30 a.m. - 12:30 p.m.

Get the tips you need for success in selling to apartments and condominiums.

• Cold call strategies and alternatives • Effective networking • What happens on- site , and how it affects your sales • Specific do’s and dont’s when you call on multifamily customers • Add industry-specific tools to your skill set!

Dwayne Rawls Senior Vice President of Wheeler Inc.

Thank You 2018 Education Sponsors!

Brookside Properties Elmington Property Management • Ferguson Facilities Supply • First Call • Freeman Webb Companies Langley & Taylor Pool Corporation • Law Office of Hall & Associates • Law Office of Jennifer McCoy • L.I.C.R.A - Nashville Lighthouse Property Management • Lincoln Property Company • Valet Living • Wheeler, Inc.

Register Today!

Cost: $99 (includes breakfast!)

Approved for three (3) Continuing Education Credits

Greater Nashville Apartment Association, Inc. Two International Plaza Drive, Suite 201, Nashville, TN 37217 p: (615) 365-3047 f: (615) 365-3571 www.gnaa.org

10 GNAA

Budgeting

Budget Help is on the Way! Remember in high school math class when you thought, “When am I ever going to use this?” Bet you didn’t think that one day you would be responsible for a full-blown budget, either currently or in the near future as you work up the ladder at your community. It might be time to take a refresher course on basic math terminology and then apply it to finances.

GNAA is taking the NAA’s budget course and creating a local class entitled “Financial Boot Camp.” This newly added summer course will take place at the GNAA Education Room on Tuesday, July 17 from 9:00 a.m. to noon. Registration is open on the GNAA website at gnaa.org or you can email Ginny Johnson at ginnyjohnson@gnaa.org.

BUDGET BOOT CAMP Tuesday, July 17 GNAA Education Room 9am - 12pm

The workshop is built around six learning objectives: 3 CEC’s 1. Refresher on fundamental math functions: fractions, decimals, rounding and percentages $99 2. Solving for the unknown using basic algebra 3. Understanding averages versus weighted averages 4. Learning the difference between annualization and extrapolation 5. Understanding how to calculate area 6. Working with common property management calculations that you will use in the CAM and CAPS programs Susan Sherfield, Vice President of Education and Employee Development at Mercy Housing and 2018 NAAEI Chair, will be the facilitator for our class. We look forward to seeing you on July 17!

GNAA 11

New Members Apartment Communities

715 Woodland Amanda Hodges 715 Woodland St. Nashville, TN 37210 54 apartment homes 615-610-2796 FAX 615-610-2798 715woodland@freemanwebb.com Freeman Webb Companies Referred by: Freeman Webb

12 GNAA

East River Place Amanda Hodges 704 Ramsey St. Nashville, TN 37206 89 apartment homes 615-255-2313 FAX 615-255-2373 eastriverplace@freemanwebb.com Freeman Webb Companies Referred by: Freeman Webb Nance Place Amanda Hodges 8 Academy Pl. Nashville, TN 37210 109 apartment homes 615-780-0033 FAX 615-780-2611 nanceplace@freemanwebb.com Freeman Webb Companies Referred by: Freeman Webb

The Park at Five Points Annette Waterman 1120 Litton Ave. Nashville, TN 37216 162 apartment homes 615-455-3477 FAX615-760-5208 annette@theparkatfivepoints.com Lighthouse Property Management Referred by: Stephanie Liston, Lighthouse Property Management

continued on p. 13

Associates

American Color Printing Clarence Bush 2417 Hwy. 41 S. Greenbrier, TN 37073 615-643-2209 americancolor@comcast.net Printing, advertising, media, graphic design, signs, newsletters Referred by: Loyd Owen, Bug Solutions C&C Maintenance & Home Repair Bri Clark 1735 Duke Loop Dickson, TN 37055 615-375-6002 chris75id@gmail.com Residential maintenance for multifamily homes Referred by: Website COUNTERTOPS

Evans Petree, PC Andrea McKinnon 1000 Ridgeway Loop Rd., Suite 200 Memphis, TN 38120 901-521-4617 amckinnon@evanspetree.com Property tax consulting Referred by: Website T&T Commercial Cleaning & Floors, LLC Jason Tyus 573 Bradburn Village Cir. Antioch, TN 37013 615-933-9016 ttcleaningandfloor@gmail.com Janitorial cleaning Referred by: Jennifer Bender, The 500 5th

BATHTUBS

SHOWERS

Universal Media Group, LLC JD Wright 173 Center Point Rd. S. Hendersonville, TN 37075 615-554-7769 jdwright@universalmedia.net Video & broadband services Referred by: Dwayne Rawls, Wheeler, Inc.

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GNAA 13

Presidential Golf Scramble

Lincoln Property Company

Summit Property Restoration

Apartments.com

HD Supply

Elite Flooring

Andrew, Freeman Webb; Bridget, Contractors, Inc.

Go Doorstep

Law Office of Hall & Associates

Volunteer Pr

Dynamark Group

The Hill Law Firm

JD, Wright Construction; Nicole, Universal Media Group; Penny, Penny Rawls Photography; Shelley, High 5 Residential

Longest Drive Winner: Bo with Rebecca, RAM Partners

Sherwin Wil

Longest Drive Winner: T Property Company

Restoring Nashville’s Multifamily One Community

roperties

RAM Partners

Greystar

Gervais Electric

Artisent Floors

lliams

Tony, ERS with Lincoln

Chadwell Supply

Andrew & Cody, Freeman Webb

y at a Time

Contractors, Inc.

Diane, GNAA; Penny, Penny Rawls Photography; The Donald; JD, Wright Construction; Ginny, GNAA; Shelley, High 5

Longest Putt Winner: Hutch with Nichole, Wright Construction

655 N. Main Street • Goodlettsville, TN 37072 Phone: 615.873.4631 • Fax: 615.873.4634 ryan@summitpr.net

Lacey, CORT

Best Decorated Hole: Volunteer Properties

Community Service Event

SLIDE into SUMMER FUN! for the Women & Children of

Help the Children of the Women’s Campus enjoy a little summer fun!

Saturday, June 23rd 10 a.m. - 2 p.m.

1716 Rosa L. Parks Boulevard, Nashville, TN

Donate to support the event... any amount is appreciated!

Email ginnyjohnson@gnaa.org or call us at 615.365.3047!

16 GNAA

Nashville June Events June 1

June 15-17

Brew at the Zoo www.nashvillezoo.org

American Artisan Festival Centennial Park

June 16

June 2

Big Band Dance at Centennial Park every Saturday through August

June 9

Celebrity Softball Game for City of Hope First Tennessee Park

June 15-16

Jefferson Street Jazz & Blues Festival www.nashvillejazzandbluesfest.com

Are you in need of a REPLACEMENT while your leasing agent is on vacation?

Are you in the PROCESS OF HIRING and find yourself short-handed?

Is your leasing agent OUT OF THE OFFICE due to sickness or a long-term leave?

APARTMENT STAFFING C A N

H E L P

Y O U

We have several highly experienced leasing consultants, assistant managers, managers, maintenance personnel and groundskeepers available for temporary and permanent full-time and part-time positions in the Metro Nashville area.

Nissan Taste of Music City Festival www.tasteofmusiccity.com

June 23-24

Nashville Pride Festival www.nashvillepride.org

June 23

Nashville Predators Craft Beer Festival Bridgestone Arena

June 29-30

Porter Flea Summer Market Nashville Fairgrounds

Fair Housing for

Maintenance Professionals

Tuesday, June 19 8:00 a.m. - 12:00 p.m.

GNAA Education & Training Room

Members - $99 per person Non-members - $198 per person

Approved for 4 CEC’s

We carefully screen our applicants to meet the needs of each individual apartment community. Our goal is to help you and your property function smoothly, organized and profitably during this time.

Short or Long Term Temporary Placement Permanent Full Time Placement • Shopping Services 100% Satisfaction Guaranteed

399-4747

fax 399-0888

Monday-Friday 9-6 DEE HARDING Owner

Speaker: Vicki Sharp

Crossroads Real Estate Management, LLC

Register online at gnaa.org!

Thank You 2018 Education Sponsors!

Brookside Properties Elmington Property Management • Ferguson Facilities Supply • First Call • Freeman Webb Companies Langley & Taylor Pool Corporation • Law Office of Hall & Associates • Law Office of Jennifer McCoy • L.I.C.R.A - Nashville Lighthouse Property Management • Lincoln Property Company • Valet Living • Wheeler, Inc.

GNAA 17

2018 Maintenance Mania

A great group at Maintenance Mania!

Freeman Webb Team

Lighthouse Cheer & Competitors

18 GNAA

Greystar Cheer & Competitors

Milestone Team

Thank you to National Sponsor HD Supply and Title Sponsor Lighthouse Property Management!

All the winners celebrate!

Joseph, Jill & Lucci, Milestone Management

Real Floors

Off to the races!

Dale, The Grove at Waterford Crossing

People’s Choice Winner Lucci, Milestone Management with Ginny, GNAA

Andrew hangs with some of the Lighthouse crew

It’s Lighthouse versus Freeman Webb!

Dustin, Lakes of Bellevue

Brandon, Lighthouse

Teresa, RAM Partners; Sherri, HD Supply

GNAA 19

CINDY PARRIS

Account Manager Direct # 615-921-9416 cindy@dggink.com

PRINT COLLATERAL

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MONUMENT SIGNS

MURALS

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www.dggink.com · 615-883-1813 · 1422 Lebanon Pike · Nashville, TN 37210

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20 GNAA

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1968-2018

News & Events through the years

GNAA 21

June’s GNAA

CONSTRUCTION AND REPAIR SERVICE, INC. Locally Owned and Operated Since 1990 Commercial • Industrial • Residential Free inspection, consultation and recommendation w w w. r e l i a b l e r o o f i n g . n e t

Networking Opportunities Associates Luncheon June 6, 2018

Hermitage Smorgasbord @ 11:30 am

Trade Show Preparedness!

Nashville: 615-333-3653 Fax: 615-333-6245 Murfreesboro: 615-895-7042

399 Haywood Lane Nashville, TN 37211

Eddie M. Patterson, Owner

Speakers: Joyce Wolfe and Jill Carpenter, Trade Show Committee Chairs

Managers Luncheon June 20, 2018

GNAA Offices @ 12:00 pm

Hoarding Disorders

Law Office

Hall & Associates

Speaker: Marnie Matthews, MSW, LICSW

Thank you to our sponsors!

M. Wesley Hall III

BG Multifamily • CORT Floors First Nashville The Hill Law Firm Music City Removal USS - United Structural Systems

Nathan C. Lybarger

Maintenance Luncheon June 27, 2018

Hermitage Smorgasbord @ 12:00 pm

Everything HVAC!

Speaker: Jim Fox, HVAC Techline

LandlordAdvocate® 223 Madison Street • Suite 212 • Madison, TN 37115

6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3

22 GNAA

Thank you to our sponsors!

HVAC Techline L.I.C.R.A. - Nashville Nuveldy’s Cleaning Service USS - United Structural Systems

Education

Fair Housing for Maintenance Teams

An Upcoming Pop-Up Training Session You may think that Fair Housing is just a leasing and/or management issue. However, many cases are now being filed against property owners and managers for the actions and activities of their maintenance teams. We simply cannot ignore the need to train our maintenance professionals any longer.

Cases have been filed based on the level of makereadies, service orders, and even cleanliness of the property can come into play. Good documentation of work completed can be key when a complaint is filed.

Also important, because of a new partnership between agencies, when someone files a sexual harassment case with the Department of Justice that involves a property employee, the case will also be reported to HUD for additional follow-up under the Fair Housing laws.

While there certainly is no place for sexual harassment in our industry, or any other for that matter, facts can often be ambiguous. Maintenance team members need to know how to protect themselves against these complaints.

If you are thinking that it is too expensive to train your maintenance team, take a look at these settlements: • $500,000 awarded in West Virginia for maintenance sexual harassment • $26,000 awarded in South Dakota for maintenance sexual harassment • $75,000 awarded in Florida for not providing equal maintenance services • $8 million awarded in Maryland for on-going sexual harassment of multiple female residents by maintenance personnel.

On Tuesday, June 19, GNAA will be hosting a POP-UP session of Fair Housing training for Maintenance Team members. This power-packed session, presented by national speaker Vicki Sharp, will include information on the seven federally protected classes, service order systems, tips on documentation, and maintenance interaction with residents and other team members. Managers, you should attend as well, so you can follow up with the team and reinforce training tips.

GNAA 23

Nominations for

2018 Beautification and Diamond Awards

are being accepted NOW!

Get the forms at gnaa.org.

Beautification Awards

Showcase Your Community! Enter the GNAA Diamond Beautification Awards Contest.

Awards will be presented at the GNAA Awards & Installation Banquet on November 17, 2018.

1st, 2nd & 3rd place will be awarded for these categories: Community Beautification: Overall community appearance Flowers: Design, suitability to site Clubhouse: Overall design, layout, furnishings & amenities Maintenance Shop: Organization and safety

One winner will be awarded for each category below:

Best Pool: Overall swimming pool appearance Best Model: Best design and decoration Best Renovation: Renovation started no earlier than 1-1-2013 ENTER FOR GARDEN OR MID/HIGH RISE IN EACH CATEGORY.

Cost: $75 separate entry fee or $300 to register for all categories.

Entry forms for both awards are available at www.gnaa.org.

Diamond Awards

Each year, the Greater Nashville Apartment Association recognizes the distinguished efforts of our members and the unique contributions they make to the multifamily housing industry through its Diamond Awards.

The nominations for the 2017 Diamond Awards are now being accepted!

Submissions in each category will be judged based on GNAA activity (August 1, 2017 - July 31, 2018).

Winners will be recognized at the GNAA Awards & Installation Banquet on November 17, 2018.

Nominations must be received by August 17, 2018.

24 GNAA

NASHVILLE ...a company for all your property needs.

F U LL S E RV I C E R E S TO R AT I ON CO M PA NY Fire • Water • Wind Smoke Damage • Mold Remediation Bio-Hazard Waste Clean up/Disposal as well as Turn Key Services for your everyday needs.

3283 F R A NK L IN L IM ESTONE R OA D • NA SHV IL L E, TN 3721 7

( 615) 360- 0079

Sunday

June

3

Monday

4

Tuesday Wednesday Thursday

5

Community Service Committee* Communications Committee* 10:15am

11

Maintenance Committee*

Saturday

1

2

7

8

9

14

15

16

8:30am

8:45am

9am

10

6

News & Events Committee*

Friday

Associates Luncheon Hermitage House 11:30am

12

13 NAA Education Conference

17

18

19

Fair Housing for Maintenance* 9am - 12pm

Apartment Tour Committee* 9am

24

25

Membership Committee* 11am

26

Programs Committee*

20

9am

22

Morning Motivator: Social Media Works!* 9am - 12pm

Awards Committee*

12pm

10am

27

28

Board of Directors*

9:30am

9am

Maintenance Luncheon

Lyceum Committee*

Hermitage House 12pm

21

9am

Managers Luncheon* Trade Show Committee*

Banquet Committee*

10:30am

Statistics Committee*

29

Slide Into Summer Fun

23

Nashville Rescue Mission Women’s Campus 10am - 2pm

30

8:45am

*at GNAA office

GNAA 25

May Lunch Meetings

Valerie, BG Multifamily; Jo, Data One

Robert, USS; Malcolm, City View; Shireece, Urban Housing Solutions

Diana, Lighthouse; Jordan, Realync Corp.

_________; Ron, Lighthouse, Maintenance Professional Service Award

Barry, DocAir; Walt, Oakwell Farms

26 GNAA

Michelle, IMT Cool Springs; Josh, A-1 Concrete Leveling

Charlie, The Park at Five Points; Monica, Baytree Landscaping

Al, Music City Removal; William, Lighthouse

Sully, Brighton Valley; Jeff, Reliable Roofing

Betty, Ghertner & Co.; Rob, The Hill Law Firm

Melanie, Lincoln Property Company, Management Professional Service Award

Ashraf, Willow Pointe; Chris, Oakwell Farms; Robert, USS; Diane, Vertis, Green Hills

Dennis, City View; Tina, Reliable Roofing

Andrew, Chadwell Supply; Travis, The Blue Note

Serving The Multi-Family

PRSRT STD PRSRT STD U.S. Postage U.S.PAID Postage PAID TN Nashville, Nashville, Permit No. TN 380 Permit No. 380

Industry Nationwide

Proudly Serving the USA!

1-866-204-8734 With a strong sense of urgency while catering to your needs, Windsor Redevelopment is committed to helping you succeed.

Specializing in all Aspects of Construction on Multifamily/Commercial Properties • Complete Interior and Exterior Property Rehabs • Water Intrusion Specialist • Disaster Relief • 24 Hour Emergency Service

ONE CALL DOES IT ALL!