News & Events December 2017

North Park Apts | Knoxville, TN

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Kingwood Arms | Manchester, TN

2017 Board of Directors

GNAA News & Events / December 2017

Chairman-Elect Andrew Klahn, CAM®, CAPS®, NALP®, HCCP Vice-Chairman Stephanie Burns, CAPS®, CAM®, NALP® Secretary/Treasurer Zac Ward, CPM® Immediate Past Chairman Diana English Managers Representative Chloé Evans Maintenance Representative John Johnson, CAMT®, CPO® Associates Representative Lacey Smithson, NALP® Management Directors Anne Adams, CAM®, NALP® Kitty Barry, NAAEI-AIT Brigitte Byron, CAM® Tracey Crowe Tina Hamor Stacey Holt, CAM® Bret Marchbanks, CAM® Jessie Phillips Melanie Schlachter Lori Torres, CAM® Maintenance Directors Diane Mason, CAMT®, CPO® Dale Smith, CAMT®, CPO® Associate Directors Jack Abernathy, CAS® Jill Carpenter, CAS® Jennifer McCoy, Esq. Loyd Owen Dwayne Rawls, CAS® MDHA Representative Norman Deep Legal Advisor Wes Hall

Contents

Chairman Lisa Swick, CAPS®

President Diane Carter Director of Education & Events Ginny Johnson Director of Communications & Marketing Scott Meert Finance Connie Morris Statistics Bobbi Turner, ARM® Active Past Chairmen Mary Bradley Brad Cather, CPM®, HCCP, SHCM®, COS® Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM® Barbara Haynes Shelley James, CAM®, CAPS®, CPM® Tammy Lee, CAM® Chari Lewis, CPM® Stacy L. Molen, CAM® Nancy Morris Linda Page, CPM®, ARM® Judy Rose, CPM® Rita Wilkinson, CPM®, ARM® Joyce Wolfe

Features 5

6

7

8

21

26

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2017 Awards & Installation Banquet Sponsors 2017 Awards & Installation Banquet Presidential Award 2017 Awards & Installation Banquet Lifetime Achievement 2017 Awards & Installation Banquet Beautification 2017 Awards & Installation Banquet Diamond Awards 2017 Awards & Installation Banquet Trade Show 2017 Awards & Installation Banquet Maintenance Mania

Association News 31

32

33

33

It’s the Law Promise to Pay or Agreed Order NALP Registration Launch Your Career!

New Members Welcome!

Maintenance Luncheon Fire Safety is NOT a Commodity!

34 Education

38

About the Cover 2017 Awards & Installation Banquet Sponsors Cover photo by Penny Rawls Photography

The Assistant Manager Crew: The Art of Collections Calendar Something Special Noted on the Calendar

SERVICES PROVIDED H Balcony/Patio Repair & Replacement H Carport & Garage Construction/Remodel H Fencing: Wood, Aluminum & Iron H Gutter & Downspout Installation H Interior Renovation H Iron Work & Welding Repair H Outdoor Kitchen Construction H Painting: Exterior & Interior H Power Washing H Roofing H Siding: Wood, Vinyl, Stone & Fiber Cement H Stairwell Repair & Installation H Wood Replacement H Window, Screen & Door Replacement

2007, 2008, 2009

1325 Satellite Boulevard, Suite 101 • Suwanee, Georgia 30024 770.995.8787 • 888.522.9288 (Toll Free) • 770.995.8881 (fax) Sidney H. Theus, CEO (12 year resident)

Visit us at: www.amerapaint.com

2017 AWARDS & INSTALLATION BANQUET

Sponsors

DIAMOND SPONSOR

Summit Property Restoration, LLC PLATINUM SPONSOR

L.I.C.R.A.-Nashville

GOLD SPONSORS

AT&T Comcast CSC ServiceWorks, Inc. Volunteer Properties Windsor Redevelopment Corporation GNAA 5

2017 Presidential Award

Brad Cather 6 GNAA

2017 Lifetime Achievement Nancy Morris

The Greater Nashville Apartment Association is honored to award the 2017 Lifetime Achievement Award to Nancy Morris. This prestigious and well-deserved award recognizes her 32 years of dedicated service to GNAA and the multifamily industry.

Nancy is a native of rural St. Louis, MO area, where she grew up with four brothers and four sisters. After eight years in retail management Nancy was pretty well over working nights, holidays and weekends, but she still had a desire to meet new people. Nancy went to her first and only interview for a leasing position and was immediately hired.

That started her career with Sentinel Real Estate in 1985. She got a fast start in the business and her love of the industry began.

Two years later Nancy transferred with Sentinel to Nashville and as manager for a brand new lease-up property, Polo Park Apartments. Nancy immediately became involved in GNAA when Polo Park won a beautification award in 1987. In 1994, Nancy was promoted to District Manager with Sentinel. Nancy achieved a Vice President title in 2000 and accepted the position of Regional Marketing & Trainer Director, traveling to 15 states and 34 properties. She gained significant expertise in overseeing out-of-town properties, marketing strategies and training to build dynamic teams.

Following her 25-year career with Sentinel, Nancy went to work for First Management Services under the leadership of Kirby Davis and was responsible for six diverse residential properties in Nashville, TN. First Management Services merged with Freeman Webb in 2014 where she continued to manage a portfolio of 11 assets. In March of 2017, Nancy took the leap into retirement – well, “semi-retirement” – as she continues to perform consulting work in the multi-housing industry.

Nancy has served on the Greater Nashville Apartment Association Board of Directors since 1989 and has chaired most of the committees for GNAA. To highlight a few, she was instrumental in developing the Apartment Tour Program, the GNAA website and the website “Discover the Choices in Apartment Living” to promote apartment community members. She also chaired the first Banquet Committee in 1992. Nancy was part of the three-person committee that formed the Managers Council, which launched the Associates Appreciation event. In 1996, she was elected as Chairman of the Board and since then has chaired the Ethics Committee.

Nancy has served as a member of the NAA committee for Units magazine. She has taught many educational and marketing classes throughout her career for GNAA. Nancy remains an active past Chairman of the Board and is presently responsible for the expansion and redesign of the GNAA offices, working through each intricate detail to ensure that the GNAA office and training facility will be in a position to serve our members’ needs for years to come. She is presently responsible for construction build-out and redesign of the GNAA offices and is a member of the Governance Committee.

While serving on the Board, one of the Nancy’s greatest experiences was meeting her husband, Harold Morris, in 1989. Harold served as Chairman of the Board for GNAA in 1990. They were married in May 1991 and they have the distinction of being the only married couple to have served as Chairman of the Board for GNAA. Congratulations, Nancy, on your Lifetime Achievement award!

Congratulations Nancy!

From your friends at the Freeman Webb Company GNAA 7

2017 Beautification Awards GARDEN - NEW-10 YEARS

FIRST PLACE

SECOND PLACE

Bell Historic Franklin

Vintage Blackman

THIRD PLACE from

8 GNAA

Creekside Providence

from

2017 Beautification Awards GARDEN - 11-25 YEARS

FIRST PLACE

SECOND PLACE

The Grove Richland

ALARA Cool Springs

THIRD PLACE from

The Lexington

from

GNAA 9

2017 Beautification Awards GARDEN - 26-40 YEARS

FIRST PLACE

SECOND PLACE

The Knolls

Gazebo

THIRD PLACE from

10 GNAA

Southwind

from

2017 Beautification Awards GARDEN - 41+ YEARS

FIRST PLACE

SECOND PLACE

Alder Terrace

Mallard’s Landing

THIRD PLACE from

Music City Flats

from

GNAA 11

2017 Beautification Awards MID/HIGH-RISE

FIRST PLACE

SECOND PLACE

Element Music Row

2700 Charlotte Avenue

from

THIRD PLACE

Tapestry at Brentwood Town Center 12 GNAA

from

2017 Beautification Awards BEST FLOWERS - GARDEN

FIRST PLACE

SECOND PLACE

The Paddock Club Murfreesboro

ALARA Cool Springs

THIRD PLACE from

Bell Franklin Gateway

from

GNAA 13

2017 Beautification Awards BEST FLOWERS - MID/HIGH-RISE

FIRST PLACE

SECOND PLACE

City View

Lenox Village Town Center

THIRD PLACE from

14 GNAA

Emblem

from

2017 Beautification Awards BEST CLUBHOUSE - GARDEN

FIRST PLACE

SECOND PLACE

Greenhaven

Vintage Blackman

THIRD PLACE from

Whetstone Flats

from

GNAA 15

2017 Beautification Awards BEST CLUBHOUSE - MID/HIGH-RISE

FIRST PLACE

SECOND PLACE

2700 Charlotte Avenue

Element Music Row

THIRD PLACE from

16 GNAA

The Carillon

from

2017 Beautification Awards BEST MAINTENANCE SHOP

FIRST PLACE

SECOND PLACE

Terra House

The Grove at Waterford Crossing

THIRD PLACE from

Tapestry at Brentwood Town Center

from

GNAA 17

2017 Beautification Awards BEST MODEL

GARDEN

Accent Bellevue

MID/HIGH-RISE from

18 GNAA

Emblem

from

2017 Beautification Awards BEST POOL

GARDEN

The Grove Whitworth

MID/HIGH-RISE from

2700 Charlotte Avenue

from

GNAA 19

2017 Beautification Awards BEST RENOVATION

Eastwood Greene

BEST OF THE BEST

The Carillon

20 GNAA

2017 Diamond Awards

MANAGEMENT PROFESSIONAL OF THE YEAR

MAINTENANCE PROFESSIONAL OF THE YEAR

Mindy Lill, CAM

Diane Mason, CAMT, CPO

LEASING PROFESSIONAL OF THE YEAR

ASSOCIATE PROFESSIONAL OF THE YEAR

Sarah Sturges

Dwayne Rawls, CAS

from

from

GNAA 21

2017 Diamond Awards

ASSISTANT MANAGER PROFESSIONAL OF THE YEAR

SERVICE TECHNICIAN PROFESSIONAL OF THE YEAR

Allen Ellis

Thomas Moss

ASSOCIATE GO-GETTER OF THE YEAR

Rusty Guilliams, CAMT, CPO 22 GNAA

2017 Diamond Awards

MANAGEMENT COMPANY OF THE YEAR

Lincoln Property Company

from

from

GNAA 23

2017 Diamond Awards

ASSOCIATE COMPANY OF THE YEAR

The Law Office of Jennifer McCoy

MULTI-FAMILY EXECUTIVE OF THE YEAR

Lisa Swick, CAPS 24 GNAA

2017 Diamond Awards

MANAGEMENT VOLUNTEER OF THE YEAR

ASSOCIATE VOLUNTEER OF THE YEAR

Shelley James, CAM, CAPS, CPM

Rusty Guilliams, CAMT, CPO

MAINTENANCE VOLUNTEER OF THE YEAR

John Johnson, CAMT, CPO GNAA 25

2017 Trade Show Awards

BEST USE OF THEME LOCAL COMPANY

BEST USE OF THEME NATIONAL COMPANY

Bug Solutions/R3 Contractors, LLC

CORT

BEST PRODUCT DISPLAY LOCAL COMPANY

BEST PRODUCT DISPLAY NATIONAL COMPANY

FitWorx, LLC

Windsor Redevelopment Corporation

26 GNAA

2017 Trade Show Awards

MOST INTERACTIVE LOCAL COMPANY

MOST INTERACTIVE NATIONAL COMPANY

The Law Office of Jennifer McCoy

Contractors Incorporated

BEST DRESSED LOCAL COMPANY

BEST DRESSED NATIONAL COMPANY

L.I.C.R.A.-Nashville

CARES Program

GNAA 27

2017 Trade Show Awards BEST DRESSED

S & S Property Management, Inc. EXHIBITOR’S CHOICE

Landscape Workshop 28 GNAA

2017 Trade Show Awards BEST IN SHOW

Bug Solutions/R3 Contractors, LLC

2017 Maintenance Mania MANAGEMENT COMPANY OVERALL WINNER

Carter-Haston Real Estate Services, Inc. Carter Haston Real Estate Services, Inc.

GNAA 29

30 GNAA

It’s the Law

Promise to Pay or Agreed Order It doesn’t take long for tenants to accrue rent arrearages. It’s not always easy to decide how to proceed. Without your quick action, the rent balance can soar. Should we begin eviction proceedings immediately or should we allow the tenants a week or two for another pay day?

In instances where the tenants have a good payment history, have not caused any non-monetary breaches, have communicated concerning their cashflow problems, and have demonstrated to you that their financial problem is only temporary, there could be another option. We believe that the tenants’ timely, voluntary communication is key.

If the tenants are conscientious enough to come forward prior to a late rent problem, it stands to reason that they have a great desire to cure their breach. Always remember, you are in a position where you could immediately proceed to eviction. But that may not be the most cost-effective option.

Another option may be to offer a “promise to pay.” A properly worded “promise to pay” will not forfeit any of your rights, reinforces your ability to immediately start legal proceedings if necessary, and can be used as evidence to easily prove the balance due at the time of execution of the agreement.

When drafting this agreement, the first step is to exactly calculate the balance due. This amount must include each and every charge due at the time the agreement is to be executed. Be aware that it would be near impossible to increase that balance if you accidentally omit any past due amounts.

We must also be sure that the document is not a note in lieu of rent. If we accept a note in lieu of rent, the note brings the rent account up to date. You would then have to wait until the lease contract is breached again for non-payment, thereby delaying the issuance of a detainer warrant. The balance due on the note would have to be pursued in a separate cause of action. The right to pursue possession would be based solely on any balances that accrued after the note. It is easy to see how cumbersome this procedure would be. This problem is easily overcome by referencing the subject lease agreement by its date, parties, and the subject premises.

You must also be sure to keep the lease in full force and effect by retaining your rights under the lease. The rights that should be specifically identified are the right to evict without notice for non-payment of amounts due under the repayment agreement or the lease agreement, and the right to terminate tenancy for any non-monetary breach of the lease.

Remember that notice of termination of tenancy for nonmonetary breaches cannot be waived. Finally, it is imperative that this agreement is executed by all parties to the lease.

A “promise to pay” is not very often the solution to a late-payment problem and should be used sparingly and in accordance with your company’s fixed policies and procedures. The best way to get the tenants’ attention is to file a detainer warrant. Once in court, a court-ordered “promise to pay” may be entered as an agreed judgment.

The agreed order can precisely recite the total of all amounts due, the due date, and place of payment. The order would specifically state that if the repayment terms are breached, a writ to physically remove the tenants from the premises shall be immediately issued with no further notice or action required by the landlord.

This type of agreed order is the ultimate “PAY OR GO.”

by Wes Hall, Esq., Law Office of Hall & Associates

GNAA 31

Launch your career!

Launch your January 23-25, 2018 career!

UPDATED CURRICULUM!

8:30 a.m. - 5:00 p.m. (Each day)

GNAA Education & Training Room

NATIONAL APARTMENT LEASING PROFESSIONAL Earning NALP, your first industry credential, signals to your employer your commitment to a career in residential property management.

Presented by:

If you’re a leasing consultant, concierge, or career changer with hospitality, retail, or customer service experience we recommend this course!

You’ll learn about: • Using technology to generate traffic

• Applying fair housing law and communicating rental criteria

• Monitoring and managing your community’s reputation

• Qualifying prospective residents according to rental policy

• Inspecting the leasing center, tour route, model units, and vacant apartments

• Preparing and reviewing leases with new residents

• Shopping the competition while building relationships with competitors

• Responding to resident issues and maintenance requests with appropriate follow-up

• Compiling a comprehensive community resource tool • Effective marketing plans

• Building relationships with residents and creating a sense of community

• Relationship sales process and evaluating personal sales performance

• Reporting incidents, maintaining documentation, and taking corrective action

• Evaluating a prospect’s commitment level and overcoming objections

• Maximizing revenue and operational efficiency

• Reviewing the next steps in the sales process with prospects

• Move-in process

• Securing and processing lease renewals

• Conducting a market survey SPACE IS LIMITED! SIGN UP TODAY. Email to ginnyjohnson@gnaa.org or fax to GNAA at (615) 365-3571.

Name(s): _________________________________________________________________________________________________________________ Email:______________________________________________________________ Phone: _______________________________________________

Available in person Authorized by: ____________________________________________________________________________________________________________ naahq.org/NALP and online!

For more information, visit Property/Company: ______________________________________________________________________________________________________

Date: __________________________________ Bill Account $______________ Payment enclosed $ __________________________________

Cost: $675 Scholarship Available! Apply by December 31st.

To locate an affiliate offering this course near you, visit GNAA Policy: Payment must be made by course date. Absolutely no refunds Kitty Barry will be issued.nd-course.

If for any reason you cannot attend the course, you or your naahq.org/learn/education/fi Instructor:

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company may send someone in your place.

Greater Nashville Apartment Association, Inc., Two International Plaza, Suite 201, Nashville, TN 37217 • P: 615.365.3047

32 GNAA

New Members Management Companies

ATC Development Shelly Martin 220 Boy Scout Rd. Augusta, GA 30909 706-736-4748 FAX 706-667-0255 shellym@atcdevelopment.com Referred by: Joined for Educational Opportunities High 5 Realty Advisors, LLC Shelley James, President 6911 Nolensville Rd. Brentwood, TN 37027 615-283-3064 shelley@high5residential.com Referred by: Shelley James Mercy Housing Susan Sherfield 1505 Gray Fox Ln. Spring Hill, TN 37174 404-538-6787 ssherfield@mercyhousing.org Referred by: Susan Sherfield

Maintenance Luncheon

December 20, 2017 Starts at Noon

Hermitage House Smorgasbord

3131 Lebanon Pike Nashville, Tennessee 37217

Fire Safety is NOT a Commodity!

Speaker: John Wilson, Fire & Life Safety America

Thank you to our sponsors!

Associates

ApartmentData.com David Koenig 2550 Gray Falls #450 Houston, TX 77077 281-759-2200 FAX 281-759-2210 david@apartmentdata.com Data services Referred by: Website research Bio One Nashville Max Hix 5543 Edmondson Pk., Suite 189 Nashville, TN 37211 615-970-1573 FAX 866-324-9005 stephanie@bioonenashville.com Biohazard remediation, hoarding issues, crime scene, make ready Referred by: Bio One Corporate The Mad Hatter Air Duct Cleaning & Chimney Sweep Service, Inc. Kevin Sparks 5220 Atlanta Hwy. Alpharetta, GA 30004 770-740-8133 FAX 770-442-5320 info@madhatterservices.com Air duct cleaning & remediation, dryer vent cleaning, fireplace repair & cleaning Referred by: Atlanta Apartment Association Swift Lawn & Land, Inc. David Swift 914 Boscobell St. Nashville, TN 37206 615-838-8422 hello@swiftlawn.biz Irrigation design, maintenance, lawn care Referred by: Previous member of GNAA

A-1 Concrete Leveling, LLC Fire & Life Safety America Reliable Roofing USS - United Structural Systems

GNAA 33

Another day. Another dollar!

TOPIC:

The Assistant Manager Crew: The Art of Collections Brought to you by

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34 GNAA

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GNAA 35

Multifamily Executive Council

Andy Holt & Dale Sharp, Sharp, Robbins & Popwell; Kirby Davis, Freeman Webb

Mary Bradley, Arlington Properties; Susan Sherfield, Mercy Housing Management Group; Catie Bailey, Waller Lansden Dortch & Davis, LLP

Shelley James, High 5 Realty Advisors; Stacy Molen, NTS Development Co.; Thomas Wilkerson, Preferred Residential Management, LLC

Ron Koman, Lighthouse Property Management; Sundae Caudle, Timberland Partners; Stephanie Liston, Lighthouse Property Management

Andrew Klahn, Freeman Webb; Linda Page, Stewart’s Ferry; Catie Bailey, Waller Lansden, Dortch & Davis, LLP

Nashville. We are home.

Call us to see why we are the nation’s premier career resource since 1977.

™ Executive Search • Temporary Staffing • Temp to Hire • RapidHire Is today fast enough?

Main Number - 629.888.1122 Toll Free - 855.961.7666 Email - Nashville@thelibertygroup.com

Mark Darnell Branch Manager

36 GNAA

Visit our website at www.TheLibertyGroup.com for more information!

s in Expert and s b bathtu ops t r e count tion a r o rest

Pool Staffing Services Certified Lifeguards + Monthly Skill Reviews Facility Specific Check-In & Maintenance Policies

MAINTENANCE

Highly Trained Maintenance Pool Technicians Health Inspection Ready At All Times Quality Controls To Assure Peak Operating Capacity

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GNAA 37

Full Service Digital Print & Copy Center on-demand orders, quick turnaround promo items, business cards, brochures, banners, signs, direct mail, reports, forms, binding, finishing, wide-format prints and apparel Steve Goldstein, Account Representative 615-727-8193 or steve.goldstein@rjyoung.com

December

Sunday

3

4

Programs Committee* 9:30am

Tuesday Wednesday Thursday

5

Multifamily Executive Council

King’s Daughter Day Home Wrapping Party

6

11:30am

Friday

1

2

8

9

15

16

7

News & Events Committee*

Saturday

9am

Golf Committee* 10am

10

11

Education Committee

12

Site Visit to Music City Center

17

18

19

Managers Luncheon*

13

12pm

Maintenance Luncheon

Maintenance Committee*

14

8:30am

King’s Daughter Holiday Event

20

21

22

23

27

28

29

30

Hermitage House 12pm

24

25

Christmas OFFICE CLOSED

31

38 GNAA

Monday

26

OFFICE CLOSED

*at GNAA office

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