April 2018 GNAA News & Events

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FIRE

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2018 Board of Directors Chairman Andrew Klahn, CAPS®, NALP®, HCCP®, CAM®

Vice-Chairman Zac Ward, CPM® Secretary/Treasurer Stacey Holt, CAM® Immediate Past Chairman Lisa Swick, CAPS® Managers Representative Katherine Morrow, CAM® Maintenance Representative Dale Smith, CAMT®, CPO® Associates Representative Valerie Hirsbrunner, CAM® Management Directors Anne Adams, CAM®, NALP® Kitty Barry, NAAEI-AIT® Brigitte Byron, CAM® Tracey Crowe Tina Hamor Sully Lemmons, CAM® Bret Marchbanks, CAM® Stephanie Liston Melanie Schlachter, CAM® Lori Torres, CAM® Maintenance Directors John Johnson, CAMT®, CPO® Diane Mason, CAMT®, CPO® Associate Directors Jack Abernathy, CAS® Jill Carpenter, CAS® Jennifer McCoy, Esq. Loyd Owen Lacey Smithson, NALP® IREM Representative Richard Wright, CPM® MDHA Representative Norman Deep

GNAA News & Events / April 2018

Contents

Chairman-Elect Stephanie Burns, CAM®, NALP®, CAPS®

Legal Advisor M. Wesley Hall President Diane Carter Director of Education & Events Ginny Johnson

Features 5

7

11

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It’s the Law Eviction for Unauthorized Occupant Violated VAWA Marketing Share It On Social!

Feature Maintenance Mania!

Association News 6

9

12

13

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Director of Communications & Marketing Scott Meert Finance Connie Morris Statistics Bobbi Turner, ARM® Active Past Chairmen Mary Bradley Brad Cather, CPM®, HCCP®, SHCM® Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM® Barbara Haynes Shelley James, CAM®, CAPS®, CPM® Tammy Lee, CAM® Chari Lewis, CAM®, CAPS®, CPM® Stacy L. Molen, CAM® Harold Morris, CPM® Nancy Morris Linda Page, CPM®, ARM® Ellen Parker Judy Rose, CPM® Susan Sherfield, CPM® Rita Wilkinson, CPM®, ARM® Joyce Wolfe

Implementing Recycling at Your Community Everyone’s going green!

About the Cover Lighthouse Property Management Cover photo by Penny Rawls Photography

2018 GNAA Presidential Golf Scramble Who’s ready to golf?

Upcoming Events Education Conference, NAA’s Apartmentalize, Trade Show New Members Welcome!

Calendar Something Special Noted on the Calendar Beautification Awards Register your community today!

May General Membership Meeting Where is Nashville headed?

Celebrating 50 Years of GNAA A Moment with Don DeRoush

4 GNAA

Implementing Recycling at Your Community

by Amy Leonard, Valet Living

Did you know that the average person has the opportunity to recycle more than 25,000 cans in their lifetime?

Sustainability is an interest for many organizations.

There is an increasing focus on local and state regulatory requirements for recycling. Many cities, such as Austin and Dallas, have created plans to manage their waste and recycling, with a goal of zero waste (> 90% diversion) by 2040. Metro Nashville (Metro Public Works) is currently developing a list of recommendations, benchmarks, with targeted timelines towards zero waste over the next 30 years.

The Environmental Protection Agency (EPA) reports that the United States waste diversion rate is 34.6%.

Between the averages and coming mandates, the Nashville multifamily industry has significant opportunity to be recycling leaders within our larger community, to increase waste diversion rates and decrease waste streams.

Getting started

Having an effective recycling program starts by learning your community’s waste diversion rate. This is the metric that determines how much your community diverts materials from the landfill (i.e., recycling and composting).

This metric is key to measuring and improving your community’s recycling program. If you do not measure your current waste diversion, conducting an audit is the best place to start.

Once you have established how much waste is diverted, you can construct a plan to increase your diversion rate. Set milestones you can measure and implement tactics that help increase your community’s diversion rate, and then adjust your program accordingly.

Cost

According to the National Multifamily Housing Council and Kingsley Associates survey in 2016, in which 120,000

renters across more than 3,200 apartment communities nationwide were surveyed, 80% of all renters were interested or very interested in recycling at apartment communities and expected to pay $26.42 per month for the amenity.

Participation

Communication and education are key to residents actively participating in your community’s recycling program. Here are some ideas: • Distribute recycling information to new residents.

Encourage recycling from day one.

• Use social media and your website to promote recycling and increase participation. Share valuable information with residents about acceptable recyclable materials.

Remind residents to never let recyclables enter the trash.

• Set goals and report on recycling achievements and how they tie to benefits residents understand and realize.

• Our youngest residents are often the strongest change agents (i.e., Ryan’s Recycling -www.ryansrecycling. com). Getting kids excited about recycling at an early age lays the ground for recycling behavior. A fun way to do this is to have a recycling cans challenge at your next community event.

• Host hazardous materials (paint, pharmaceuticals, chemicals), paper shredding and recycling events.

The more visible and vocal a community’s recycling program, the more likely residents will perceive high rates of recycling and up their participation, which will lead to increasing your diversion rate and actively help reduce the waste streams in our cities.

GNAA 5

2018

GNAA

Presidential

GolfScramble Friday, May 18, 2018

Hermitage Golf Course, President’s Reserve Registration Continental Breakfast Shotgun Start Luncheon

6:30am 6:30am 8:00am 2:00pm

Awards & Prizes Following the Scramble Thank you to our Scramble Title Sponsor!

Sherwin Williams Paint & Flooring

Cost $160 per player

Price includes green fees, cart, range balls, two putt rule, use of practice facility one hour prior to event, one toss, one putting ticket, team pictures and lunch.

Prizes for:

Hole-in-one •Closest to the pin Longest drive • Longest putt Straightest drive

Call GNAA at 615.365.3047 to sign up your foursome!

6 GNAA

ill some t s e r a There ft for e l s p i h s sponsor ! Call e l b m a r sc the golf .3047 5 6 3 .

5 1 us at 6 tion. a m r o f n ei for mor

It’s the Law

Eviction for Unauthorized Occupant Violated VAWA As a landlord, if you receive federal funding or if you accept a Section 8 housing voucher, you are subject to the Violence Against Women Act (VAWA) and its long-reaching application. The New York Supreme Court recently held VAWA even applied to protect a resident from eviction for having an unauthorized occupant in her unit when the unauthorized occupant was the abuser.

The resident lived in an apartment in New York with her five children and had a Section 8 Housing Choice Voucher to assist with the rent. After living in the apartment seven years, she received a notice she was losing her housing assistance on the grounds that she had violated HUD rules by failing to disclose she had a man living in her unit. Since her rent was based on income, every household member’s income had to be counted in the calculation of rent. Therefore, it was vital that every household member be identified and his/her income determined. Her failure to follow the rule was grounds for eviction.

When the resident received notice of the termination, she asked for an informal hearing to plead her case. In the hearing, the landlord provided evidence that the unauthorized occupant was living at her apartment and had been for some time. His driver’s permit application, pay stubs and parole information listed the resident’s home address. While the resident admitted she had allowed him to use her address for his parole officer, she allegedly did not give permission for him to use her address

on other documents. She argued the situation was meant to be temporary and he had never actually lived at the apartment.

The resident went on to testify about a pattern of stalking and abuse by the man. He had broken her cell phone four times. He had stolen her spare set of keys and accessed her apartment at will. And eventually he began physically abusing the resident. She was afraid of the man and went along with what he was doing until one night when she decided to get her keys back. On that night, the resident and her cousin drove to the man’s place of work and told him they were locked out of the apartment and needed his keys. He gave the resident his keys and then followed them attempting to force the resident and her cousin to stop the car. Instead, they drove to a police station where the man hit the resident twice before the police could intervene. He went to jail.

After testifying to all this, the decision was made to terminate the resident’s lease because she had failed to add the man to her lease. The resident appealed the decision to the New York Supreme Court.

The New York Supreme Court held the woman was protected

by VAWA and her subsidy and lease should not have been terminated. The testimony at the informal hearing was enough to establish that the man’s presence in the unit was the result of a pattern of domestic violence. The resident should not have to choose between her housing assistance and having her abuser made a legal occupant of her home.

In sum, landlords should remember that any time domestic violence is alleged, it is time to step back and re-evaluate your actions. The VAWA may apply.

by Angelita Fisher, Attorney at Law Law Office of Angelita E. Fisher

GNAA 7

March Maintenance Luncheon Dave, Get a Grip; Bobby, Park View

Sherri, HD Supply; Rick, Pinnacle Heights

Jeff, Reliable Roofing; Clifton, Music City Flats

John, Cottages at Mt. View; Robert, USS; Ricky, Nashboro Village

Law Office

Hall & Associates M. Wesley Hall III

Nathan C. Lybarger

LandlordAdvocate® 223 Madison Street • Suite 212 • Madison, TN 37115

6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3

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Upcoming Events Here are three big events that every GNAA member should have on their calendar! Call the office at 615-365-3047 or visit gnaa.org if you have any questions.

2018 GNAA Education Conference

Date: Thursday, April 5 Registration: Opens at 8:30 a.m.

Where: Davidson Ballroom B&C, Music City Center, Downtown Nashville By the time you get this issue of News & Events, we will be only days away from the biggest GNAA educational event of the year! Don’t miss out on the opportunity to hear from our keynote speaker, Eddie George, or any of the other great leadership speakers (Traci Brown, Meridith Powell and Kevin Hensel). Close out the day with an uplifting presentation from Nashville’s own HK Derryberry. Reach out to Ginny Johnson with any last-minute questions or registrations. Hope to see you there!

NAA’s Apartmentalize

Dates: June 13-16 Where: San Diego, CA Need to Know: Register before April 13 to get the early bird special!

Be at the center of it all when you attend NAA’s Apartmentalize Conference!

Formerly known as the NAA Education Conference, this year’s meeting is sure to take NAA and its members to the next level. Just look at this line-up of session speakers…Mike Rowe, from TV’s “Dirty Jobs” is the Thursday General Session speaker. Friday’s speaker is former Major League Baseball player Alex Rodriguez, a three time MVP with the New York Yankees and current founder and CEO of A-Rod Corp., a successful real estate investment and development firm. Finally, close out the week with a presentation on Saturday from Shabnam Mogharabi, CEO of SoulPancake and New York Times bestselling author. It looks like NAA is really bringing out the stars this year!

$280

PRI CE

$150

PRI CE

$260

PRIC E

$260

PRIC E

$200

PRIC E

$240

PRIC E

PRIC E

$220

$220

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IC

PRI CE

$300

A D V E N TU RE S C IE N C E C E N TE R

C HANC E

L O V E LE S S CA F E

PRI CE

C E N TE N N IA L PA RK

$3 0 0 PRIC E

PRI CE

$ 3 20

GR AND E OLE O PR Y

C O U N T R Y M U S IC H AL L O F FA M E

$ 3 00

W IL D H O RS E SALOON

N A S H V IL L E ZOO

P RI C E

$ 2 00

PRI CE

$ 16 0 $140

TRA FFIC JA M

N A S H V IL L E PRE D ATO RS B RIDG E S T O N E ARENA

COMMUNITY CHEST GNAA OFFICE

$3 5 0

PAY $375.00

PRI C E

R Y MA N A U DI T O R IU M

THE TITANS PRIN TE RS ALLEY CHEEKWOOD

$ 40 0

PRI CE

TE N N E SS E E P ER M O R M IN G A R T S CE N T ER

T HE B AT M AN BU I L DI N G

$150

B RIG HT LIGH TS BIG CIT Y

PRIC E

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S C H E RM E RH O RN S Y M PH O N Y C E N TE R

C 00 O .0 LL E YO 0 S CT A U PA LA SS RY

$ 1 40

C HANC E CMA M U S IC F E S TIVA L

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PRIC E

T HE H E R M I TA GE

AUGUST 16, 2018 • GAYLORD OPRYLAND EVENTS CENTER

$2

$160

S TAT E CA P IT O L

PRI CE

CH ANCE

P RI C E

$ 2 00

2018 GNAA TRADE SHOW

PRI CE

$ 16 0

N AS H V I LL E S O UN D S

PRI CE

Forget Park Place or Broadway…we are taking Monopoly country! Nashopoly highlights everything that is great about being a part of Music City. Whether you choose to highlight our musical roots, our new foodie status or our sports prowess (Predators, anyone?), you can’t go wrong by recognizing any part of our “It City” status. We’ll have more information as we get closer to the event, but go ahead and get your registration in so you make the attendance list!

PRI CE

VAN D E RB ILT U N IV E RS ITY

$ 20 0

FA R ME R S ’ MA R K E T

PRIC E

B EL L E M E AD E P LA N TAT I O N

ST

UNION STATION HOTEL

T H E B L U E B IRD CAFE

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TOOTSIES ORCHID LOUNGE

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Date: Thursday, August 16 Doors Open: 5:00 p.m.

Where: Gaylord Opryland Events Center

PA

GNAA’s 2018 Trade Show – “Nashopoly”

DE T O UR PRIC E

$120

PRIC E

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PRIC E

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PRICE $200

PRI CE

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FOLLOW INSTRUCTIONS ON THE CARD

PRI CE

$200

GNAA 9

April is a BIG Month for Multifamily!

Consistently

Brilliant Displays!

Set your property apart this season.

Have brilliant seasonal flower beds designed, installed and maintained by trained professionals for one affordable price!

Your Seasonal

615.373.0722

Flower Contractor

April is recognized as National Apartment Housing Month!

Are you in need of a REPLACEMENT while your leasing agent is on vacation?

Are you in the PROCESS OF HIRING and find yourself short-handed?

Is your leasing agent OUT OF THE OFFICE due to sickness or a long-term leave?

2018 is the 50th anniversary of the Fair Housing Act, celebrating equality for all in housing!

April is a great time to let everyone know that a career in multifamily is an awesome choice!

10 GNAA

APARTMENT STAFFING C A N

H E L P

Y O U

We have several highly experienced leasing consultants, assistant managers, managers, maintenance personnel and groundskeepers available for temporary and permanent full-time and part-time positions in the Metro Nashville area.

We carefully screen our applicants to meet the needs of each individual apartment community. Our goal is to help you and your property function smoothly, organized and profitably during this time.

Short or Long Term Temporary Placement Permanent Full Time Placement • Shopping Services 100% Satisfaction Guaranteed

399-4747

fax 399-0888

Monday-Friday 9-6 DEE HARDING Owner

MARKETING

Share It On Social!

Need some ideas to fill your social media apps this month?

Thanks to Sprout Social and SmallBizTrends.com we can share some holidays and hashtags with you that will make you look super social savvy!

APRIL 2018 MONTHLY HOLIDAYS

Stress Awareness Month Records and Information Management Month

APRIL 2018 NATIONAL DAYS

April Fools’ Day, April 1 Easter, April 1 Tax Day (1040, Schedule C, and C Corp filing deadline), April 17 National Get to Know Your Customers Day #GetToKnowYourCustomersDay, April 19 National Take a Chance Day, April 23 National Administrative Professionals Day #AdministrativeProfessionalsDay, April 25 National Take Our Daughters and Sons to Work Day #COUNTONME, April 26 National Hairstylist Appreciation Day, April 30

#HashtagHolidays for April 7 10 11 13 16 20 23 25 30

Beer Day #NationalBeerDay Siblings Day #NationalSiblingsDay Pet Day #NationalPetDay Make Lunch Count Day #NationalMakeLunchCountDay Wear Your Pajamas to Work Day #PJDay Look-alike Day #NationalLookAlikeDay Picnic Day #NationalPicnicDay Telephone Day #NationalTelephoneDay Honesty Day #NationalHonestyDay

GNAA 11

New Members Management Companies Northwood Ravin Stacia Phifer 127 Scaleybark Rd. Charlotte, NC 28209 704-714-9640 stacia.phifer@nwravin.com Referred by: Charlotte Walker, Capitol View

Apartment Communities

The Banks at West Fork Kimberly Daniel 1405 Riverwater Ct. Murfreesboro, TN 37128 615-648-5251 328 apartment homes thebankswestforkmgr@greystar.com thebankswestfork@greystar.com Greystar Referred by: Greystar Capitol View Stacia Phifer 401 11th Ave. N. Nashville, TN 37203 704-714-9640 378 apartment homes stacia.phifer@nwravin.com Northwood Ravin Referred by: Charlotte Walker, Capitol View Novel Lockwood Glen Rachel Roberts 1001 Archdale Dr. Franklin, TN 37064 615-595-4300 Cell 615-979-3613 239 apartment homes rachel.roberts@greystar.com Greystar Referred by: Greystar

12 GNAA

The Residences of Gallatin Michael Perkins 199 Albright Farms Dr. Gallatin, TN 37066 615-989-2081 FAX 615-989-2082 188 apartment homes mperkins@pedcor.net Pedcor Homes Corporation Referred by: Jay Cathey, The Retreat at Dry Creek Farms

Associates

Floors First Nashville Brandon Williams 3524 Central Pk., Suite 304 Hermitage, TN 37076 615-885-0001 Cell 615-766-6855 floorsfirstnashville@gmail.com Flooring - carpet, hardwood &vinyl Referred by: Maria Williams, Lenox Village It’s a Pear Catering Kim Jones 110 Circle Dr. Cottontown, TN 37048 615-604-2683 kimjones9100@aol.com Food catering Referred by: GNAA Office Liberty Mutual Insurance Amy D’Andrea 5301 Virginia Way, Suite 100 Brentwood, TN 37027 615-514-0551 Cell 615-309-8636 amy.dandrea@libertymutual.com Insurance Referred by: Google search

Music City Amenity Services Gordon Pennington, Jr. 101 Pebble Beach Dr. Franklin, TN 37069 615-948-2462 power1line@aol.com Pool & patio furnishings; shade structures; outdoor seating & playgrounds Referred by: Destiny Grey, Gazebo Respage / 4 Walls, Inc. Matthew Gambini PO Box 248 Norberth, PA 19072 404-313-1034 accounting@4walls.net mahg@respage.com Multifamily marketing; SEO; SEM; social media marketing; reputation management Referred by: No specific referral source Wellman Exteriors Megan Johnson 8481 Bash St. Indianapolis, IN 46250 317-596-3300 FAX 317-596-5252 mjohnson@wellmanexteriors.net Gutter cleaning; dryer vent cleaning; chimney cleaning; minor repairs Referred by: No specific referral source; prior knowledge of GNAA

Sunday Easter

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News & Events Committee*

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8:45am

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2018 GNAA Education Conference

Music City Center 8:30am - 4:30pm

April

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Earth Day

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Communications Committee* 9am

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Community Service Committee*

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10am

9am

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Trade Show Committee*

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Maintenance Mania Sponsors* 9am

Golf Committee* 10:15am

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Banquet Committee* 9am

Awards Committee* 10am

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Membership Committee* 10am

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Board of Directors* 9am

Education Committee* 10:30am

Maintenance Mania!

Al Menah Shriners Center 12-5pm

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*at GNAA office

GNAA 13

Membership Mixer

Stephanie, Lighthouse Property Management; Nathan, Glinda & Felicia, Law Office of Hall & Associates

Maria & Pamela, Lenox Town Village

Jeff & Winter, Park Central; Louis, Gossett on Church

Erick, Brentwood Station; Valerie, BG Multifamily

All smiles at the Mixer!

J.D., Wheeler, Inc.; John, HND Management

Lori, Brookside Properties; Cynthia, Vers Brigitte, Brookside Properties

Heather & Tina, Lincoln Property Co.

Steve, Sherri & John, H

David, 1070 Main; Taylor, Elmington Property Management; Matt, Evergreen of Werthan

Au Su

More folks having a blast!

Restoring Nashville’s Multifamily One Community

se on Bell;

Melanie, The Monroe; James, JMAC; Bridget, Contractors, Inc.

HD Supply

Rick, Lenox Village; Monica, Baytree Landscape

ustin, Timberland Partners; Elise, Ferguson Facilities upply; Chris, Timberland Partners

Alberto & Jay, Real Floors

y at a Time

DJ, Joy & Mark, The Liberty Group

Chris & Tara, Summit Property Restoration

Zac, Kate, Onah & Haley, Freeman Webb

Andrew, Freeman Webb; Amy, Valet Living; Jack, ACI

Ashtyn, Sharp Robbins & Popwell; Scott & Ginny, GNAA

655 N. Main Street • Goodlettsville, TN 37072 Phone: 615.873.4631 • Fax: 615.873.4634 ryan@summitpr.net

Abraham, Artisent Floors; Katherine, Gale Lofts

Looks like they’re having fun!

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16 GNAA

17-15211

5/1/17 2:40 PM

As GNAA gets geared up for another great Maintenance Mania event, we want to give a quick overview of what you can expect when you compete or attend to cheer on your favorite maintenance professional. We have so many new maintenance people in our ever-growing city that we thought this review may be in order!

What is Maintenance Mania®?

Maintenance Mania® is a national program offered by NAA and presenting sponsor HD Supply (HDS), in which maintenance technicians compete against each other in various skill-based games.

Each NAA local affiliate has the opportunity to have their maintenance technicians compete individually to win various local awards and a chance to compete at the National Championship held at the annual NAA Education Conference & Exposition.

Participants must be employed by a communitity in good standing with their local association or an NAA Direct Member. Members interested in qualifying for the National Championship must register as competitors in the National Championship Qualifying Program with their local affiliate.

At the end of the competition year, NAA will offer the top participant from each of the NAA regions, plus 10 wild card participants, the chance to compete in the National Championship. The affiliate also can give the competing individuals various awards at a local level. It is up to the affiliate to decide how they will distribute awards to the winners at their event.

The Games

Nearly 20,000 maintenance technicians have signed up to compete in Maintenance Mania® since the program’s introduction.

The event consists of several skill-based table games based on common maintenance activities and a race car competition. continued on p. 18

GNAA 17

There are eight events that are standard for all Maintenance Mania® programs. Each race is open to every Maintenance Mania® participant. To view the competitor training videos click on the link for each game below.

Please note, these videos are for the 2016-2017 season.

• AO Smith Water Heater Installation • Fluidmaster Duo Flush Toilet Conversion • Frigidaire Icemaker Installation • Kidde Fire & Carbon Monoxide Safety Installation • Kwikset Key Control Deadbolt Test • Seasons Ceiling Fan Installation • Smart Comfort Air Conditioner Repair • Smart Comfort Air Conditioner Repair (This is an instructions guide to provide extra instruct on this new game.)

• SmartBurner Race Car Competition Participants build their race cars prior to the event, aiming to have the fastest and most creative car built out of maintenance supplies.

All games are timed to determine the fastest competitor in each game and overall.

Local Prizes

Maintenance technicians are recognized for their speed and skills by their NAA affiliates with certificates, trophies or prizes. Each local event is organized individually by the affiliates with support from their vendor members, so the form of recognition offered may vary but the following categories are usually awarded: • First, Second and Third Place for the overall event • First Place for each of the individual games • Best Use of Maintenance Supplies in a Race Car • People’s Choice Race Car Participants must compete in all eight games to win the overall event and to qualify for the National Championship.

National Championship

Each year, the Maintenance Mania® National Championship is held in conjunction with the NAA Education Conference & Exposition. The games will be developed from the standard competitive event categories, although games may be conducted differently than at the local level.

National Competitors

The National Apartment Association is organized into 10 regional entities. The participant with the fastest combined time in each region qualifies as a Regional Finalist. The Wildcard Finalists are then selected from the next 10 fastest times across all regions. continued on p. 19

18 GNAA

Thank you

2018

Maintenance

Mania

Local Sponsors!

PRESENTING SPONSOR HD Supply

Prizes Awarded to the National Championship Winners

1st Place: The winner receives a CAMT scholarship from NAA and the local affiliate (if offered).

1st, 2nd and 3rd place also receive various prizes donated by presenting sponsor HD Supply and the National Sponsors.

TITLE SPONSOR

Lighthouse Property Management

RACE CAR SPONSOR RAM Partners

COMPETITION EVENT SPONSORS Music City Removal Chadwell Supply L.I.C.R.A. Lincoln Property Company Contractors, Inc. Wright Construction Artisent Floors OTHER SPONSORS Maintenance Supply Headquarters RiteRug Flooring Elite Flooring American Painting and Restoration Greystar Law Office of Hall & Associates BayTree Landscape Ferguson Facilities Supply Real Floors, Inc. Wheeler, Inc. PPG Paints KayCan HD Supply Bug Solutions R3 Contractors, LLC. Wright Construction

GNAA 19

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What others are saying about Maintenance Mania…

Maintenance Mania is a great time to recognize and support the Maintenance Staff in the industry.

These to us are literally in the trenches each day, fixing things and keeping the properties beautiful.

In many cases the Maintenance Staff are the faces of the company to the residents. This is an opportunity to tell them how much you appreciate their hard work and watch them in action!

–John Johnson, HND Management

I love going to cheer on our guys and gals at Maintenance Mania. It’s not often the service team members get off-site to have a fun afternoon showing off their talents. It’s encouraging for them and hopefully makes them feel valued!

–Melanie Schlachter, CAM, The Monroe

Maintenance Mania is a great time to showcase our maintenance talent.

It’s wonderful to dedicate a day to our hard working maintenance team and encourage them on as they have a little fun doing what they do best!

–Dee Wilson, Freeman Webb

Maintenance Mania is a great event for our Maintenance Teams to showcase just a small portion of their skills. It’s also a great opportunity for the Office Teams to get out and show their support for our Maintenance Teams that do so much to make sure that our properties are taken care of for our residents and clients.

–Jay McClain, Lincoln Property Management

If you haven’t been to Maintenance Mania, you are missing your opportunity to watch the smiles of the maintenance personnel competing with each other and getting some much needed relaxation. The race car shows the imagination they use to create their personalized cars – they are indeed works of art!

–Rusty Guilliams, Bug Solutions

When I came to my first Maintenance Mania I was a little apprehensive and did not participate in the games.

After being there and seeing how much fun everyone was having and seeing all the cheerleaders and team members of the competitors, I felt the need to participate the next year. I found that you don’t have to win to have a great time. It is fun to practice and test yourself on the games. It’s a great opportunity to meet and socialize with others in the industry and get to know your competitors and future coworkers. I would recommend to anyone to come and participate and have a great afternoon of camaraderie, food and fun!

–Diane Mason, Vertis Green Hills

GNAA 21

2018 Beautification Awards Showcase Your Community! Enter the GNAA Diamond Beautification Awards Contest.

Awards will be presented at the GNAA Awards & Installation Banquet on November 17, 2018.

1st, 2nd & 3rd place will be awarded for these categories:

Judging is last two weeks of June and first of July.

Get your entry in TODAY!

Community Beautification: Overall community appearance Flowers: Design, suitability to site Clubhouse: Overall design, layout, furnishings & amenities Maintenance Shop: Organization and safety

One winner will be awarded for each category below:

Best Pool: Overall swimming pool appearance Best Model: Best design and decoration Best Renovation: Booklet of before and after photos needed.

ENTER FOR GARDEN OR MID/HIGH RISE IN EACH CATEGORY.

Cost: $75 separate entry fee or $300 to register for all categories.

Enter online at www.gnaa.org.

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24/48 Service

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22 GNAA

Professional Service with a Personal Touch Dwayne Rawls

(615) 860-5411 • Mobile 533-8474 Fax 860-1004 Wheeler, Inc.

3868 Dickerson Pike, Suite 200 • Nashville, TN 37207

GNAA General Membership Meeting

d at e : Wednesday, May 23

w h e r e : Nashville Airport Marriott

t i m e : Doors open 11:00 a.m. with lunch starting at 11:30 a.m.

c o s t : $37 per person r e g i s t r at i o n : Visit gnaa.org to register for the meeting!

Do you ever feel like you can’t keep up with all the changes going on here in Nashville? You are not alone! That is why we invited two great speakers to our May General Membership Meeting to share their thoughts on where Music City is heading. Our first speaker, highlighting the current market with his years of experience with JLL, Inc., will be Vince Lefler. Lisa Gunderson, with Bristol Development, will continue the discussion with her “Now Trending…” presentation.

This will surely be one of our best attended general membership luncheons so you will definitely want to get signed up soon! The room is always packed when we get to talking about what is going on, and up, in Nashville and the surrounding areas. Growth impacts us all, whether it is our company doing the building or whether it’s how the influx of people affects our daily commute. Stay ahead of the curve when you listen to Vince and Lisa.

Thank you to the sponsors of our May General Membership!

Ferguson Facilities Supply | FirstCall Claims | The Hill Law Firm | Reliable Roofing USS-United Structural Systems | Window City, Inc.

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24 GNAA

TAA Day on the Hill & GNAA Managers Luncheon

Kent, H.M. Heckle; Alex, Alexander Investments; Diane, GNAA; Jamie, H.M. Heckle; Robin, AAGM

The group photo op with Governor Haslam

Rachel, Ledic; Tiffany, CORT; Tara, Ledic

Brigitte, Brookside; Taylor, Mallard’s Landing

Robert, USS; Trina, Park at Hermitage

Wes, Law Office of Hall & Associates; Andrew, Freeman Webb; Jennifer, Law Office of Jennifer McCoy; Gary, Schulmam, LeRoy & Bennett

Melanie, The Monroe; David, Ferguson; Chris, Summit Property Restoration

Pattie, Tammy, Ashley & Amanda, Fogelman

Catie, Waller; Bobbi, GNAA; Kent, H.M. Heckle

Jeff, Reliable Roofing; Kim, Milestone Management

Barry, DocAir; Sara, Brookside; Matt, Milestone Management

Al, Musc City Removal; Joshua, Cedars at Elm Hill

Jason, Cadence Cool Springs; Rob, The Hill Law Firm

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1968-2018

A Moment with Don DeRoush For over 40 years, Don DeRoush and his wife Berleta have been in the multi-family industry. Don and Berleta have been involved with the GNAA in every conceivable way throughout their career. Don worked in maintenance, and in honor of our 50th year he sat down with us to talk about his experiences.

How did you get involved in this industry?

In 1972, I was working for a mobile home dealer in Paducah and was laid off. At the same time, the maintenance guy for our complex had just been fired. The grass was getting so tall that snakes were moving in. I went to management and said I could clean up the grounds. They agreed and for two weeks I cleaned up for $2 an hour. They were short-staffed all around, and both Berleta and I got officially hired on the same day. Decades later, we retired on the same day.

You worked as a team?

What do you like about the GNAA?

Education and networking have been crucial. I can’t say enough good things about the educational opportunities.

All management companies should send their techs for certification. Not only does it save you money on vendors, but it also keeps everyone honest. Knowledge prevents fraud.

What did you like about being in residential maintenance?

Indeed. Berleta could work both maintenance and management. We were a great team. Our careers eventually took us to different companies. I never tired of watching Berleta’s maintenance technicians try to pull the wool over her eyes and then be shocked that she knew just as much as they did!

Every day was different and I got to see people of all different nationalities and cultures. Also, I would get to see the different objects people would value and collect. I found that very interesting. Same thing with pets. I’ll tell you, a pot-bellied pig may be a fine pet, but it’s not suited for apartment living.

Did you ever try to go commercial?

You have been married 53 years and have achieved retirement. Any advice for the youth?

Yes, I did commercial facilities for a time. However, I found it boring.

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Well, a marriage is built on communication and trust.

Both feed into one another. For money, put money aside and learn to live on what you take home, not what you make.

NASHVILLE

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3283 FRANKLIN LIMESTONE ROAD • NASHVILLE, TN 37217

(615) 360-0079

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