Myer and Ligentia

calculator, and introducing a vendor portal for their overseas suppliers bookings and declarations (online). By reducing the number of export hubs in China and leveraging Ligentia’s bonded logistics park facilities, order control and container optimisation efficiencies were maximized.

Ligentia also provided value-added services, including QA checks, pre-retailing services, and store-ready scan packing preparation, optimising Myer’s supply chain –all undertaken offshore at Ligentia facilities spanning China, India and SE Asia. The collaboration with Ligentia’s customer success teams in China and Australia ensured that seasonal volume spikes were anticipated and managed effectively.

Today, Myer benefits from enhanced efficiency, increased vendor compliance, and exceptional critical path visibility, setting new standards in the retail industry in Australia.

Having worked with their existing provider for 12+ years, in 2020, Myer was looking for some fresh thinking. Myer invited Ligentia, a supply chain management partner with a strong reputation for innovation, to take on the management of its international supply chain with the objective to improve source to shelf supply chain efficiency, increase vendor compliance and deliver added value and critical path visibility.

Ligentia’s solution included automating and digitalising processes, implementing a tailored landed cost