SHIFTPOD Page 1 of 50
THE BEST SHELTERS ON THIS PLANET
FESTIVALCATALOG 2019
Our architectural design was in part
inspired by buckminster fuller’s concept of the geodesic dome.
buckminster fuller, visionary
christian Weber, founder, designer & CEO
The other inspiration was the Hexayurt design by Vinay Gupta, a student of Bucky Fuller. Following the smart geometry of the hexagon, we naturally fortify our pods with nature’s strongest design. This is called biomimicry. With the structure set, we then integrate our fabric, poles and parts, into the design. Like a kid’s geodesic ball, our pods open with simplicity and ease. Setup takes a mere 22 seconds. And yes, they’re just as easy to strike.
Page 3 of 50
SHIFTPOD
INSPIRATION
Research in the field led to our newest innovation; a stealth fabric that uses a 12-layer DARK-OUT material. Made of a super-composite with synthetic down thermal insulation and a highly reflective UV protective layer, it reflects and blocks more light so you sleep better even in the bright sun. When it comes to weather, these shelters stand up to the harshest environments around the world. From frigid snow to the blazing desert, they even withstand winds up to 100MPH. Beyond being sought after for large festival venues and special corporate events, Advanced Shelter Systems are used globally for fast deployment in extreme conditions. From a single pod to prepacked containers holding command and control centers, they’re at the ready when disaster strikes. So what does all this mean? If you’re a weekend warrior, festival goer, over-lander or survivor in need of the best shelter, you can trust we’ve got you covered.
interview
SHIFTPOD
by KRISTIN MANN for Magnetic Magazine If you are a burner, chances are you've seen these metallic structures all over the playa the last couple years — they’re called SHIFTPOD, and they’re making festival camping a whole lot easier and a lot more luxe. Born out of necessity to stave off dust storms and high desert temps, veteran burner Christian Weber designed the first SHIFTPOD for himself and a few of his playa compatriots to make life better at Burning Man. Word of his prototype spread quickly, and before you could say “art bike”, his business was booming. We got a chance to catch up with the SHIFTPOD founder to find out more about this amazing little structure that’s not only changing the lives of festival goers but disaster survivors and first responders as well.
Page 5 of 50
SHIFTPOD features REFLECTIVE
MINIPODmini
With a new synthetic down micro-fiber insulation our composite super-fabrics reflect and retain heat better than ever, and even dampen outside noise.
SHIFTPOD2
RECORD SETUP OF 22 SECONDS With practice, one person can quickly and easily set up our shelters. Setting the stakes and lines, and zipping in the floor takes an additional couple of minutes.
INSULATED
SHIFTPODXL
Our products use the most advanced NASA-inspired technologies and patented composite fabric coatings to reflect the heat of the sun and retain warmth in the cold.
WIND-RESISTANT
camp-in-a-container
In a recent demonstration, our shelters survived sustained winds of over 100 MPH. Our team’s personal experience ranges from no wind to sustained winds of more than 50 MPH.
Prices are subject to change. Please look online for our promotional specials.
SHIFTPOD ORIGINS SHIFTPOD has its roots in dance music culture to some degree. Can you tell us how Burning Man gave birth to the Shiftpod product and brand? CW: EDM has had a huge impact on me from the early days of Detroit through the LA rave explosion. I threw some of the first raves in Seattle after being sucked in by Double Hit Mickey and some of the early events in LA. I loved the early culture and vibe and loved sharing it with others. Eventually, this led me to Burning Man in 1992.
Over the years I went from tents to huts to moving trucks, and eventually large RVs
transportation and immediately crushed my dream of my own hexeyurt castle.
thinking that was the way to go. In 2014 I found myself in JGunn’s Hexeyurt Palace. This
About 3—4 months after getting home, I woke
thing had AC, a couch, refrigerator, and a
up in the middle of the night and could not get
separate bedroom. I am not sure Vinay Gupta, the inventor of the Hexeyurt, had this kind of
it out of my head. There had to be an easier way. I began to sketch, fold, and search. I
luxury in mind for refugee camps but it really
found a tent manufacturer and got on a plane.
worked on the playa. It was then I decided I had to have my feet back on the ground and I
After producing a prototype, I sent it out to my camp list as a fundraiser for camp, and shortly
was going to build one of these for next year. JGunn sat me down and described the process
after that, it leaked onto Facebook. Eight months later we delivered the first 300 proof of
of construction, strike, storage, and
concept units to the worst weather on the playa in 20+ years that I can remember.
Page 7 of 50


ORIGINS
\
CW: On our first delivery the wind and
dust were blowing hard. We delivered 300 and had zero catastrophic failures, and SHIFTPOD was born.
FESTIVAL 9 out of 10 Festival goers call the SHIFTPOD THE ULTIMATE FESTIVAL SHELTER
Page 9 of 50
EDC Las Vegas — Video
WIND—RESISTANT Festivals take you to the extremes of both fun and weather. In blazing-hot summers, at a place like Burning Man, winds kick up quickly. Most tents are incapable of withstanding these gusts head-on. But SHIFTPODs have been tested in winds up to 100 MPH – a major reason we're considered the best shelter on the planet.
IT’S ABOUT THE

SHIFT SHIFTPOD BEGINNINGS
CW:r Research in the field led to our newest innovation; a stealth fabric that uses a 12-layer DARK-OUT material. Made of a super-composite with synthetic down thermal insulation and a highly reflective UV protective layer, it reflects and blocks more light so you sleep better even in the bright sun. When it comes to weather, these shelters stand up to the harshest environments around the world. From frigid snow to the blazing desert, they even withstand winds up to 100MPH.
Page 11 of 50
setup What are some of the things that make SHIFTPOD the perfect shelter for festival camping? CW: Festival season can be hot, and neither guests nor crew want to struggle with setting up tents. My personal record setup of 22 seconds was beaten by the EDC set up crew in 2017 when they popped one up in 17.28876 seconds+/-. With this kind of speed, we can setup thousands of units for an event or disaster in only a few days. Several customers have posted videos of their first time, and they are coming in under a minute! Strike is equally as fast. When you are getting to the festival or worse… when you are leaving and are fried, the last thing you want to do is deal with a long setup or strike.
POP ALL OF THE WALLS OPEN.
NEW SHIFTPOD TIE-DOWNS — Video DO NOT OVER TIGHTEN!
SHIFTPOD set-up video
STYLE IT Now you can take a little bit of home with you wherever you go. Whether you use a queen size airbed for two or fit six 6-ft- tall people inside your POD.
SLEEPS 2 TO 6
Page 13 of 50
BLOCKS REFLECT reflective fabric The SHIFTPOD2 uses our newest 12-layer
only reflects more light, it also blocks light
DARK-OUT super-composite fabric with
more efficiently so you sleep better even in
synthetic down thermal insulation and
the bright sun.
highly reflective UV layers. This fabric not
Page 15 of 50
vents
The SP2 has two doors with bug screens, six windows with bug screens, and two vents with screens. Remember to keep your windows, and vents open for air. For best airflow, line up the vents with the prevailing winds. This will push air in one vent and out the other. Always maintain good airflow so you don't suffocate.
CW: The SHIFTPOD is also the first and best heatreflective shelter on the planet. This means it will help reduce the heat exposure and will actually stay cold if you have AC. The SHIFTPOD has power and AC ports so you can really dial in and glamp it out.
SHIFTPODXL SHIFTPOD’s Mini, 2 and XL
You have a NEW XL product in the works, when does that hit the market? CW: Yes, we are really excited about this. They are 14 feet across and have a huge bay door opening. We actually had the first 25 of the SHIFTPODXLs out at the Burn this year, and they performed very well. We took what we learned from these and made even more improvements. The SHIFTPODXL is really the VIP experience version. FEATURES: Same as the SHIFTPOD2, The XL stands 6’2” at the shoulders, 7’ at the center and its hexagon shape reaches 14’ across.
DEPLOYED: 14’ x 14' x 74” at shoulder/88” center height STANDING: 13” X 13” x 84” WEIGHT: 90 lbs (40.8 kg) PRICE: $2,499
the ultimate glamping experience and your central Hub
Page 17 of 50
SPACE
MORE
SHIFTPODmini CW: If you are flying in, the SHIFTPODMINIi has you covered as it is easy to carry as its load and weigh are only 37 lbs. The heat reflectivity, comfort, and speed of setup and strike make the SHIFTPODMINIi the best way to fest-glamp.
GLAMP
FEST
DIMENSIONS 8”x 8”x 40" Stowed 72” x 72” x 56" Setup WEIGHT: 37 lbs PRICE: $799
Page 19 of 50
App to find your Pod if you are at a festival or a crowded zone
WHAT’SINCLUDED ACCESSORIES and features
Page 21 of 50
Tie-Down Cleat Set (6) Use Caribeaners to connect. Simply pinch and slide to set tension. Each holds 300 lbs of downforce.
12 x Metal Carabiners used to attach the tie downs to the shelter
Stainless Steel Stakes 6X, 12-inch stakes with 900+ pounds of combined down force to hold fast in high winds
 Lifetime Warranty
ACCESSORIES
600D Zip Out Floor Welded Composite Fabric Internal and Fiberglass Spars
Center Pole Extra support for the roof and supports lights, IV bags and other accessories. Aluminum pole with slide clamp
Heavy Duty PE Fabric & Hydrophobic Thread 300D PE outer shell and patented , 12 layer composite fabric reflects or retains heat depending on the need. Thread will not wick water.
Heavy Duty Zippers #10 Vislon Door & Floor Zippers #5 Vislon Window Zippers Can be reset in the field
S3 Seam Seal
Pro Tip: Always clean and lubricate your
Pro Tip: Reseal every 2 years for best results.
Technology TM For Maximum Weather Resistance! We seal seams three ways - inside outside and in the middle.
Heavy Weight Fabric 300D PE Heavy duty outer layer — 12 Layer composite Hydrophobic Thread which does not wick water through the hull
meticulous features
Large Bay Doors Unrestricted wide access & ventilation. Secondary D doors and micro mesh screens. Awning cover sun or rain
HVAC Ports Two 6” ports for air handling hoses. Designed for use with small or large AC / heaters with cinches to close down tight.
Power Ports (2) Push cables through and cinch the closure to keep bugs and dust at bay. 2.5" opening accommodates many cables.
Page 23 of 50
Rubber Hub Covers These offer a clean Look and protect the Fabric walls during transportation.
Doors & Windows Vision zippers and fine mesh screens keep the dust and bugs out.
thoughtful
Combo Locks Easy to use. Push button on bottom and set your combination. Lock both doors when you leave.
Tunnel Connector Connect SHIFTPOD2s together or SHIFTPOD2 to SHIFTPOD-XLs. Need a more rooms, use the tunnels to connect. Velcro connection - not water tight. In heavy rain water may run down walls
details
Three-Pocket Wall Organizers (3) Net mesh pockets clip on spars. Put them anywhere to keep things organized.
Team Carry Bag 6 side handles 2 end handles 600D PE Canvas Vislon Zipper For SHIFTPOD2 & LX
You have been working with the Ultra guys, EDC, and other big festivals — what’s next on the horizon for SHIFTPOD in the music festival scene? CW: We are gearing up for an incredible 2019. We will be doing activations and expanding our reach into Europe and Australia. Asia is also coming online, and we will be working on a few large projects over there. We will be in Miami at WMC and are excited to be going back to EDC Las Vegas bigger and better than ever.
Page 25 of 50
ACTIVATION CW: Now with CAMP EDC being able to host 20,000+ guests on site, it not only takes the guest experience to another level, but it also reduces traffic, and busing costs, improves safety, and reduces community impact. Win/Win/Win all the way around. The coolest part is what we learn here can be directly applied to refugee and disaster response camps around the world, keeping in line with the ethos of the party: have fun and help others in need at the same time. BY KRISTIN MANN
ACCESSORIES
Page 27 of 50
WATER PROOF LED

BLAST SHIELD
LIGHTS & PHONE CHARGER
HOOKS
PARTY LIGHTS
AC & HEAT
SLEEPING SYSTEM
TUNNEL SYSTEM
PROTECTON
MORE
BLAST SHIELD Our all-new BLAST-SHIELD offers more protection from the sun and rain and eliminates the need for any secondary structure even in the hottest desert environments. If you want maximum protection from the heat of the sun in the smallest package possible, the blast shield is the right choice!I Tie it down farther away if you want air in the windows.
DIMENSIONS Stowed: 6”x 6” X 15” INCLUDES 1x Blast Shield 1x Storage Bag 6x Tie-down lines (No Stakes) WEIGHT 10 lbs
NOT COMPATIBLE WITH SHIFTPODMINI! COLORS AVAILABLE Gold, Silver, Hot Pink, Purple, and Blue
TECHNOLOGY 210D Composite SHIFTPOD Mirror Finish
PRICE:: $129.99
Page 29 of 50
Hot Wet wind RAIN FLY
For extreme situations when you need more protection! These flies attached at the top of each corner and can be ties down with the tail end of your ratchet tie-downs. Fits ALL models and versions! SHIFTPOD, SHELTERPOD and GROWPOD. COLORS Soft Grey and Camo DIMENSIONS Stowed: 6”x 6” x 15"
HOW TO TIE DOWN — Video
INCLUDES 1x Solar/Rain Fly 6x Tie-down Lines Heavy webbing tie-downs and metal clips. TECHNOLOGY Standard Warranty Made of light weight Nylon parachute fabric. PRICE:: $59.00
QUICK-CLEAT TIE-DOWN Another ASSI innovation, these QUICK ZIP ratchets make tie downs quick and painless. No knots to remember in stressful conditions, just click, click and pull then synch tight. Do not overtighten INCLUDES 6 pack of Quick-Zip Tie-downs TECHNOLOGY 3mm reflective line with a nylon and metal ratchet system PRICE: $19.99
PARTY LIGHT RGB, LED LIGHTS — red, green, blue, white
Our staff’s favorite party light! This tear-drop-shaped light is remote controlled and several of them can be synched together with one remote. It offers millions of colors and pulsing patterns as well as dim or bright settings. Hang from the center of your POD and use as your main light or get
six to create a light show on the walls! Multiple lights can be controlled with one remote. EACH LIGHT INCLUDES 1x RGBW Light 1x Remote Control Instructions
TECHNOLOGY RGBW LED with rechargeable Litlon battery Micro USB Charging Port DIMENSIONS 3”x 3”x 5"
PRICE: $29.99
Page 31 of 50
LED WATERPROOF LIGHTS & PHONE CHARGER This dual LED lamp and power bank makes a great utility light and beacon in the rare case you get lost. As an added safety measure, it has a backup battery and USB charger.
LIGHT +CHARGER
FEATURES • Rock solid and tough • LED that lights up to 60 ft • Waterproof • Strong polycarbonate shell and bright white and red LED lights • 3 Settings for brightness • 2 Emergency red flashing options and beacon in case you ever get lost • A backup battery and USB charger DIMENSIONS 2”x 2"x 6" INCLUDES 1x LED Light 1x Charging Cord TECHNOLOGY USB Charging Cord PRICE: $29.99
SLEEPING SYSTEM (COT) INCLUDES: COT / PAD / BLANKET / PILLOW
Team favorite! This COT based sleeping system includes the comfortable collapsable cot, the cot pad, a mediumweight blanket and a little pillow. It keeps you 15 inches off the ground. Its pad helps to keep you comfortable and warm. COLORS AVAILABLE Khaki or Grey DIMENSIONS 11’ across and 6'4" tall WEIGHT 22 lbs Capacity: 300 lbs Folded Size: 5" x 5" x 30" TECHNOLOGY Heavy PE canvas and foldable metal frame
PRICE: $129.
Page 33 of 50
SHIFTPOD BEACON
FREE DOWNLOAD! A mobile app that finds your camp! Need to find your SHIFTPOD in a crowd or dust storm? Need to find your friends, car
APP
or favorite bathrooms at a festival? Don't have cell service? No worries! Download the SHIFTPOD BEACON phone app now! Tag your SHIFTPOD, camp, car or meet-up spot and then follow the BEACON back any time. Send your friends a BEACON, and they can follow the path to your location. Simply look through the camera on your phone and follow the BEACON.
Works in dust storms
and even works without phone service! Available for Apple and Android.
AC &
HEAT
16,000 BTU COMMERCIAL
Commercial-grade AIR CONDITIONER/HEATERS
maximum protection from the heat of the sun in
built explicitly to our specifications for the
the smallest package possible, the Blast Shield is
SHIFTPOD2, and SHIFTPODXL. The all new BLAST SHIELD offers more protection from the sun and
the right choice. Tie it down farther away if you want air in the windows.
rain and eliminates the need for any secondary structure even in the hottest desert environments.
PRO TIP: Units come with hoses to connect to
one SHIFTPODs. You can purchase parts at your
Our unit has a remote control and plenty of power; keeping you cool in the hottest weather or warming you up in the cold. If you want
local hardware store that split airflow to heat/ cool 2 units.
Page 35 of 50
It will cool two SP2s or one SHIFTPOD XL and one SP2.
built SPECIFICALLY for the SHIFTPOD2 and SHIFTPOD XL
The units are metal and very durable. Unlike store-
DIMENSIONS 3 “x 3” x 5” 26" wide x 24” tall x 32” long Approximately 150 lbs 110 —115 VAC 1500 Watt Start 1200 —1300 Watt Run
bought AC units, these won’t create a vacuum or pull the airout of the SHIFTPOD. Most store-bought AC units robair from the the room and blow it outside, which is inefficient and can cause tents or hexayurts to collapse. Since 9 out of 10 units we tested had this issue, we realized our customers needed better! That’s why we designed these.
INCLUDES Warning: Don’t use a consumer-grade "off the shelf" AC unit (without modification) with the SHIFTPOD, without first verifying it will not create a vacuum that will collapse the SHIFTPOD.
1x AC Unit 2x Wheels 1x Pull Handle 2x Hoses 1x Power Cord 1x Remote Control Instructions
COOL
TIPS
cooling down your shiftpod What Air Conditioning Units can be used in the SHIFTPOD? Why can’t you use just any AC system? Here are the details... Most portable AC systems remove air from the room while they are cooling. In a house, this is not a problem because there are many cracks and places for air to flow. But your dust-resistant, water-resistant SHIFTPOD is very well sealed! So if your AC unit sucks air out of a well-sealed space, it can actually vacuum seal you inside. Not fun! Instead, we strive to balance getting fresh air with not pulling unwanted dust into the SHIFTPOD. There are a few (very few) suitable ACs units that suck less air out of the space. One of them is the Whynter 12000 BTU Dual-Hose Portable Air Conditioner. These run between $350 and $450 and work well. If you use it once a year in dusty desert conditions, it may last a few years. Warning: Don’t use a consumer-grade "off the shelf" AC unit (without modification) with the SHIFTPOD, without first verifying it will not create a vacuum that will collapse the SHIFTPOD.
Page 37 of 50
how to wash your shiftpod
1. Remove your floor and wash it in a large washing machine or by hand with mild detergent and 2–5% vinegar/water solution. DO NOT MACHINE DRY! You will end up with a ball of plastic that does not bounce. LINE DRY ONLY. 2. Set up and anchor your SHIFTPOD. (We like to wash ours on the grass and dry on a tarp in our parking lot or on a patio). Clean it with warm soapy water. (Dr. Bronner's soap works great!) You can also mix in a 2–5% vinegar solution to get alkaline dust and dirt off of the SHIFTPOD. Make sure to clean the zipper too. Use a soft cloth to wash and wipe. Rinse with clean water. 3. DRY OUT your SHIFTPOD COMPLETELY. Use a fan to move the air and or a heater if it is not a hot day. Dry it twice as long as you think you should. Our fabric system is complex and has many layers. This needs to be considered when drying it out. 4. Re-read step 3: Dry, Dry, Dry your SHIFTPOD before packing it up for the winter. 5. Please refer to online resources and content for further information and visual instructions.
do not ever… 1. Do not use heavy duty cleaners that may damage fabric coating as they may be too aggressive or abrasive. Don't use hard bristled brushes or high-powered pressure washers. 2. Do not put it away wet! Like any other fabric, SHIFTPOD fabric can mildew! We do not ship them with mildew... so if you find mildew it is because you grew it! Mildew spores are everywhere and they take any chance they get to grow on anything moist. 3. Do not dry your SHIFTPOD on a wet lawn and expect that it will dry completely. Green grass is wet. 4. Do not set up or drag your SHIFTPOD on concrete or asphalt driveways without a tarp or other protection underneath. While the bases are protected and easy to repair, continuous grinding can wear away the lower pole pockets. 5. Do not assume the wind will not be a problem while you are cleaning or drying your SHIFTPOD! The wind can come up without notice and take your SHIFTPOD away! Make sure you secure your SHIFTPOD while tending to it. 6. Do not set-up your SHIFTPOD with the fat end down. This will set-up the SHIFTPOD insideout and ruin your day. Always set-up with the skinny end down. Note the RED TAG.
TUNNEL
SHIFTPOD
Page 39 of 50
CONNECT The tunnel systems connects PODs. It can be used for connecting SHIFTPOD2, together or connecting up to five XLs or SP2s to ONE XL. Final Weight & Dimensions: TBA PRICE: 199.00
XL
NEED MULTIPLE ROOMS? WE HAVE YOU CONNECTED.
NOTE: 
 While the SHIFTPOD2 systems are known for
their quick setup, adding tunnels takes more time, especially in windy conditions. Note that tunnels are rain- and dust-resistant but are not completely waterproof.
2 & XL
CAMP EDC is a perfect example of how easy it can be to host thousands of guests on site. We create an immersive guest experience, improve safety, while reducing traffic
PRODUCERS MAKE THE….
and community impact.
SHIFT
THE BEST SHELTER ON THIS PLANET Win/Win/Win all the way around. What we learn is directly applied to refugee and disaster response camps around the world, keeping in line with the ethos of the party: have fun and help others in need at the same time.
Page 41 of 50
it is the ultimate all-season quick-setup/quick-strike camp Setup a camp for thousands in hours not days.
SETUP TIME 22 second POD vs. 1 hour Tent
The old tents can take a long time to set up. Ours can be stood up in about 22 seconds by only one person; complete setup time with stakes is about 2 minutes. An entire camp of 1500 to 2000 can be set up in one day. Our innovative design is based on Buckminster Fuller’s geodesic dome concept. This hexagonal design is nature’s strongest and most efficient.
INSULATION
Patented insulation, for hot or cold. Old tents provide waterproofing but little warmth or cooling. Our solution is a patented insulated composite fabric which keeps your SHIFTPOD between 5—20 degrees cooler on a normal day. Our advance is in our 6-layer super-composite reflective fabric, with a fiberglass frame, and metal hubs.
TURNKEY Need a turnkey camp delivered complete with camp management office space? We have you covered! The CAMP-IN-A-CONTAINER can be delivered directly to your site and ready for deployment. Need staff to set it up? Our camp logistics specialists can assist with recruiting, hiring, training, and supervising setup staff to establish your camp.
IMMERSIVE GUEST EXPERIENCE Guests love to get the most out of multi-day events. No one wants to commute, fight traffic, and deal with security lines everyday. Hosting guests on site can also drive more revenue to vendors and create other revenue streams.
COMMUNITY IMPACT
Reduces traffic around the event site. Happy neighbors make better festivals.
Page 43 of 50
SETUP
Our crews can set up and strike approximately 800—1200 units per shift and can run 2 shifts per day to get you in and out of venues faster. We can provide the PODs delivered on pallets, or deliver, set up, strike, and provide hospitality turnkey.
INSTANT camp management Satellite Networks in Hours Do you need a camp management office, an Instant Camp Management and Communications system? Need shelter for key personnel and their families? Our delivery containers can be outfitted with power, lighting, satellite and Wi-Fi communications for an Instant Camp System and Control Center. Open the door and lighting and communications systems automatically power up and lock in to satellite networks. Establish your camp in hours not days!
convertible shipping container
Page 45 of 50
Communications options - - - -
Cell Tower for Mobile Phones Level-5 Ballistic Dispensing Room Office Air Conditioning / Heat Camp Air Conditioning / Heat On Board EMP Hardened
power plus Low Voltage Electrical Grid for Camp - RO Water Filtration System & Storage - Camp Shower System w/ Water Recycling - Basic Decontamination System mission profile options Command + Control - Communications - Commissary / Dispensary - Medical Lavatory / Decon
QUALITY
Page 47 of 50
WARRANTY Same Great Warranty and 15 Days to Decide! All SHIFTPOD products come with a 15 day satisfaction guarantee! If you purchase a SHIFTPOD product, and are not satisfied, repack it, call us for a return authorization number, and send it back **UNUSED** for a full refund (less shipping costs). See warranty page for details. Lifetime Warranty (with registration) Against manufacturer's Defect! All SHIFTPOD purchases include and automatic lifetime “fix or replace”(Our Option) manufacturer's defect warranty. See warranty page for details. (You must register your product within 30 days of delivery to activate the warranty). Low-Cost Repair Assurance If damage to your ASSI product falls outside of the warranty, we will work with you to get your product repaired at the lowest cost possible. We also now offer do-it-yourself repair kits, replacement parts, and sealing kits. We are building a video library of repairs and fun modifications that will show you step by step how to fix issues you might run into. Units in need of repair can be shipped or dropped off at our Napa, California, warehouse location. New Shipping and Pick Up Options! Due to losses and theft, we have now switched exclusively to UPS signature required for our shipping. If you cannot be there to sign, you can request that the shipment is held for pick up at your local UPS center. We ship out of our new warehouse in Sonoma, California, and we also offer local pick up for $50 for single units plus $10 per additional unit, by appointment only.
We’d love your SHIFTPOD story and supporting images. We’re looking for hi-res photos, journals, videos, etc. We are working on a new magazine and will be featuring stories and photos from our SHIFTPOD family!
The best entries may win a trip or prizes … including a new SHIFTPOD or an invite to amazing trips we go on and more!
Please send your best to stories@shiftpod.com. Please include your name and contact info too. Happy Camping! SHIFTPOD
Page 49 of 50
need help?
 We always try to make it right and help however we can. A positive attitude goes a long way with us.
Please keep in mind we are not a huge box store, nor are we a
massive online retailer with thousands of nameless customer service agents on the end of some hotline.
We now have happy customers we are interfacing with.
Please
remember: thousands of you guys and only a few of us. Please be patient with us as we expand and grow. Please include your order number and serial number on inquiries. This will help us find your order and know which version you have. This is critical and will greatly speed up the process!
Please send photos when available. We love to fix problems and these items will get you a better and faster response.
SHIFTPOD THE BEST SHELTERS ON THIS PLANET
shiftpod mini shiftpod2 shiftpod
xL
shiftpod.com