Patient Services Oral Health Clinic

APPOINTMENTS

LOCATION & PARKING

Due to the educational experience we strive to provide to our students, we require that our patients be available for continued care at all times throughout the year.

The School of Dentistry Oral Health Clinic is located on the 8th floor of the Kaye Edmonton Clinic located at 11400 University Avenue, Edmonton AB, T6G 1Z1. The building can be accessed via the 2nd floor pedway from the Health Sciences/Jubilee LRT station.

Our clinic runs from September until July from 9:00am-12:00pm and from 1:30pm-4:30pm.

Appointments usually take longer than what patients are used to in private practice – up to 3 hours in length. If patients need to cancel or reschedule an appointment, a minimum 24 hours’ notice is required.

Covered parking is also available for a fee at the Kaye Edmonton Clinic Parkade, conveniently located on the west side of the building.

Given our level of commitment to the education of our students, missed appointments will be recorded. Patients will be permanently dismissed from our Oral Health Clinic after three missed appointments and/or short notice cancellations.

Child care services are not available in our clinics, therefore, children are not to be left alone in our waiting areas. If children are being treated in the clinic, parents/guardians must wait in the designated waiting areas. Individuals not being treated are not permitted in the clinic.

Zero Tolerance Policy: Patients will face dismissal from our Oral Health Clinic if behaviour is deemed disrespectful, in any way, when interacting with our students, residents, staff and/or faculty.

SCHOOL OF DENTISTRY Oral Health Clinic

University of Alberta KAYE Edmonton Clinic 8th Floor, 11400 University Ave Edmonton AB T6G 1Z1 For more information, visit

ualberta.ca/school-of-dentistry

SCHOOL OF DENTISTRY ORAL HEALTH CLINIC

FEES/DENTAL INSURANCE

ORAL HEALTH CLINIC

Fees in the Oral Health Clinic are approximately 50-60% of the fees outlined in the Alberta Dental Association & College Fee Guide, with some exceptions.

Our mission is to provide our students and residents with the most suitable clinical learning experiences while providing our patients with comprehensive dental care.

Payment for dental services must be submitted at each appointment when treatment is rendered. Our clinics accept cash (exact change), debit, personal cheques, Visa and MasterCard.

To become a patient at the School of Dentistry Oral Health Clinic, patients must first attend an initial screening appointment where a brief clinical examination will be conducted to assess their dental needs. Unfortunately, not all patients who attend a screening appointment will be accepted into our program.

Patients with dental insurance must provide a signed dental claim form as well as their benefit information card. Any amount not covered by dental insurance is the responsibility of the patient.

DENTAL EMERGENCIES If a dental emergency arises during our clinic hours, please contact the appropriate Oral Health Program.

Please contact your student or resident if a dental emergency occurs after hours – evenings, weekends, holidays. If you are unable to contact your student or resident, emergency dental services are available at the University of Alberta Hospital Dental Clinic 780-407-6854.

• Weekdays 6:45 pm-10:00 pm • Weekends & stat holidays 12:45pm-4:00 pm Customary dental fees will be charged for dental services rendered at the University of Alberta Hospital Dental Clinic.

Our students and residents provide dental care to patients under the supervision of licensed dentists, dental hygienists and dental specialists in the following programs: General Dentistry Programs Dentistry & Dental Hygiene Pediatric Dentistry

(General Dentistry for ages 4-12)

780-407-5550

780-407-5550

General Practice Residency

780-407-5562

Graduate Programs Orthodontics Graduate Program

780-407-5590

(GPR)

Periodontology Graduate Program 780-407-5528 Oral Medicine Graduate Program (TMD, Orofacial Pain, Oral Pathology)

780-407-5561

GENERAL DENTISTRY SERVICES • Fillings (white composite, silver amalgam, porcelain bonded) • Periodontal Therapy (dental cleaning) • Crowns & Bridges • Porcelain Veneers • Root Canal Treatment • Oral Surgery (extractions, other oral surgery) • Complete & Partial Dentures • Dental Implants Patients with complex dental needs requiring care beyond the scope of our General Dentistry Programs will be referred to our Specialty Programs or private practice (higher fees will apply)