Emerald Ship Directory - Radiance

STAR-SHIP DIRECTORY

DOURO EMERALD RADIANCE

Welcome on board!

We are delighted that you have chosen to embark on a cruise with Emerald Cruises, your journey along the magnificent Douro begins here. But first, there are a few details regarding your Star-Ship that we would like to highlight in this handy directory.

From housekeeping and luggage to the library, you’ll find everything you need to know about the facilities available to you. We’ll also detail the best safety practices to use on board and provide helpful hints to acquaint you with the ship’s features and familiarize you with your cabin - then it’s time to set sail.

In the meantime, if you have any questions, please do not hesitate to ask your cruise director, a member of staff or call reception on 400.

DOURO EMERALD RADIANCE

Spa-style Serenity Pool Perhaps the most perfect spot of all to enjoy the incredible scenery as you sail the Douro River.

Our heated spa-style Serenity Pool offers a relaxing space to enjoy with friends whilst taking in the stunning views.

Located on the Sun Deck, the Serenity Pool is exclusive to our Emerald Radiance Star-Ship, designed to make the most of the glorious Portuguese sunshine.

STAR-SHIP DIRECTORY

The Terrace At the bow of your Star-Ship you will find The Terrace.

This indoor and outdoor space is the perfect spot to enjoy the river views. Here you can enjoy a light breakfast or lunch, or grab a drink and take it outside to admire the passing landscapes as you sail.

STAR-SHIP DIRECTORY

Facial & Body Treatments

by ESPA Restore and nourish in a complete sense with this inspired collection of personalized treatments from world-renowned spa experts, ESPA. Results-focused facials, high performance body treatments, immersive massages, and signature rituals await, to nurture your body, calm your mind and leave skin looking radiantly and naturally beautiful.

ESPA TREATMENT MENU

ESPA Facials Reveal skin that glows each day with natural health and beauty. By assessing your skin, lifestyle and wellbeing needs, our ESPA experts create a truly personalized, results-focussed facial using the latest innovative techniques with our powerful Tri-Active™ blends.

Results are both instant and long-lasting, skin looks clear, radiant and inner calm is blissfully restored.

Inner Beauty Facial Deeply cleanse, hydrate and renew with this instant results facial. Tailored to your skin’s precise needs, Tri-Active™ formulas work immediately to transform your complexion while pure aromatherapeutic oils encompass your mind. Skin looks clear, quenched, naturally beautiful, and inner calm is blissfully restored.

Includes: Skin analysis with Skin Vision™ lamp – triple cleanse – exfoliation – steam and extraction (if required) – facial massage – personalized mask – scalp massage.

60 minutes

Deep Cleansing Men’s Facial Deeply cleanse, hydrate and renew with this instant results facial. Tailored to your exact needs, Tri-Active™ formulas work immediately to purify and reawaken your skin while aromatherapeutic oils relax your mind. Skin looks clear, smooth, energized, while inner calm is restored.

Includes: Skin analysis with Skin Vision™ lamp – triple cleanse – exfoliation – steam and extraction (if required) – facial massage – personalized mask – scalp massage.

60 minutes

Express Facial Reveal a clear, refreshed, naturally beautiful complexion with this express facial. Personalized to your needs, natural active formulas cleanse, rebalance and hydrate while aromatic essential oils capture your mind, leaving you looking and feeling relaxed and radiant.

Includes: Skin analysis with Skin Vision™ lamp – triple cleanse – exfoliation – steam and extraction (if required) – facial massage – personalized mask – scalp massage.

30 minutes

Eye Lift Smooth, firm and hydrate with this instantly revitalising eye treatment. Targeted massage with proven Tri-Active™ formulas relaxes the mind while smoothing fine lines, quenching delicate skin and diminishing puffiness and dark shadows.

Includes: Skin analysis with Skin Vision™ lamp – cleanse – exfoliation to face and eye contour– eye contour massage – firming eye mask.

25 minutes

ESPA Massage Rediscover inner calm and physical wellbeing. Here, genuine care is taken to address your individual needs, with natural formulas and holistic techniques specially applied to provide a profoundly effective experience for both mind and body. Muscular tensions are released, your soul feels soothed, and you emerge energized with renewed focus and lasting positivity.

Deep Muscle Massage

Inner Calm Massage

Includes: Targeted massage, with or without hot stones, focusing on areas of concern – scalp massage.

Quieten your mind, release tension and nourish your skin with this holistic, ultimately restorative experience. Personalized to your physical and emotional needs, carefully chosen aromatherapy blends relax, cleanse or energize, while advanced massage alleviates muscular pressure, soothes anxiety and invokes profound relaxation. Mind and body feel balanced, energy renewed and inner calm beautifully restored.

Includes: Breathwork – full body aromatherapy massage – scalp massage with Rose Quartz Crystals.

60 minutes | 90 minutes

Hot Stone Massage Discover lasting relaxation for mind and body with this aromatherapeutic treatment. Tailored massage with hot stones unravels persistent muscular tightness and discomfort while pure, aromatic essential oils encompass the mind to relieve stress, recharge spirits and leave you feeling rejuvenated.

Includes: Full body aromatherapy massage with hot stones – scalp massage.

60 minutes | 90 minutes

Restore comfort, suppleness and movement with this intensely effective massage. Active stretching and specialized massage with expertly blended aromatherapy oils alleviate deep-seated tension in the neck, shoulders and back with instant and lasting effect. Muscular pain is diminished, leaving you feeling stronger and more energized.

60 minutes 90 minutes

Muscle Reviver Relax and revive body and mind with this multi-targeted massage.

Instantly alleviate tension with this powerful yet soothing treatment focusing on the back, face and scalp. Using personally selected essential oils, persistent tension in the back is eased, skin looks re-energized, and a positive mindset is restored.

Includes: Back massage - facial massage – scalp massage.

45 minutes

ESPA Body Treatments Guided entirely by your personal needs, expect instant and long-lasting results from these profoundly renewing rituals. Unique in every sense, they make use of nature’s most powerful and effective actives and oils, coupled with innovative techniques from our expert therapists. Your body feels rebalanced, and skin’s natural beauty is restored.

Back, Face & Scalp Treatment – Hero Treatment Unravel tension, instantly boost your complexion and restore inner calm with our most renowned treatment. Targeted massage techniques combine with the purest aromatherapy oils and a highly-personalized facial helping you to look and feel your very best – restored, de-stressed and beautifully radiant.

Includes: Back exfoliation – back massage with or without hot stones – Inner beauty facial scalp massage.

90 minutes 120 minutes

Invigorating Foot Treatment This revitalizing treatment for tired feet and heavy legs helps reduce puffiness and soothe aches and pains.

Includes: A refreshing exfoliation – deeply therapeutic foot and lower leg massage.

25 minutes

A

B

Air conditioning

Breakfast

Your cabin is individually climate controlled, with fresh air channelled directly from outside. The switch is located near the entry door. The air-conditioning is only operable when the balcony sliding door or the Sun Lounge window is closed. In the common areas of the ship the air-conditioning is set dependent on the season. To accommodate guest comfort levels, it is generally set at 20 degrees Celsius. Should you require further assistance, please feel free to contact reception on 400.

A light breakfast is available in the Horizon Bar & Lounge.

Alarm In the unlikely event of an emergency, please follow the instructions given by the captain. Alarm buttons can be found in your suite or stateroom and they should only be activated in an emergency. Please also review the safety instructions on the inside of your suite or stateroom door, and note that life jackets are located in your cabin.

Breakfast will be served in the Reflections Restaurant located on the Vista Deck. Please refer to the daily program for opening times.

C Clothing

Customs Regulations

There is no specific dress code. We would suggest casual attire for your daily excursions and for time spent on board.

If you bring any goods into or out of a country, please observe all applicable customs regulations. If you have any questions, our reception team (line 400) will be happy to assist.

In the evening, we would recommend smart-casual attire.

Please note that shorts and flip-flops/thongs are not appropriate.

You will enjoy a number of special evenings during your time with us, such as the welcome and farewell dinners. For these events you may wish to dress more formally.

D

In preparation for your shore excursions, we recommend comfortable shoes that are suitable for walking and encourage you to refer to your daily weather forecast to see whether or not you will require waterproof clothing.

Coat Hangers Please find a set of coat hangers in your wardrobe. If you require any additional coat hangers, then please contact the reception (line 400).

Cruise Director Your cruise director is available to ensure that you enjoy every minute of your cruise. Please feel free to ask them if you have any questions or special requirements. They are also available to handle any issues that may arise during your time with us.

Drinking Water Every suite and stateroom is equipped with a complimentary reusable bottle of filtered water, which can be refilled at various water stations throughout your Star-Ship. Sparkling water is available on request.

E

F

Electricity

First Aid

The electricity current on board is 220 volts. Your cabin is equipped with European power points in both your cabin and the bathroom plus one international power point. Please ask the reception if you require any assistance with locating the Australian power point.

Please contact the reception (line 400) or any of our crew members if you require first aid or medical assistance.

Entertainment

G

On selected afternoons and evenings, we will welcome special guest performers in the Horizon Bar & Lounge. There will also be regular entertainment by your activity manager.

Games Excursions Information regarding events on board, onshore and about the ports you’ll visit on your river cruise can be found in our daily program and on the television in your cabin. They will also be discussed during your daily port talks. If you have any questions, please feel free to ask your cruise director.

A selection of cards and board games are available in the Horizon Bar & Lounge for you to enjoy.

H

I

Hairdryer

Internet/Email

A hairdryer is provided for you in your cabin, to use throughout your cruise.

Wi-Fi access is available throughout the ship. Personal devices can be used, or you can request an iPad for temporary use at the reception to connect to the Wi-Fi network.

Housekeeping

You’ll find the internet access code in your cabin when you embark. Should you require any assistance, please call the reception (line 400).

Your cabin will be serviced daily with a nightly turndown service.

Should you have any special requests please contact the reception (line 400).

For technical reasons, the internet service may be interrupted during particular parts of the journey or while we pass through locks.

L Language

Library

Our on board crew and tour guides speak English.

Visit the on-board library, where you’ll find our collection of books that feature the European waterways and ports that you will visit throughout your journey.

All announcements and lectures will be given in English, but if you speak another language, we will do everything in our power to assist with your requests.

Lost & Found Laundry An on-board laundry service is available for a fee (per item).

You will find the order form in your wardrobe and housekeeping will collect this from your suite or stateroom.

You will find a clothes line in your bathroom to dry small items of washing. Please do not hang washed items over electrical appliances as this is a fire hazard. We also request that you don’t leave anything hanging from your balcony, at the risk of losing any personal items. We have authorized the crew to remove any items hanging anywhere other than the clothes line.

Please contact the reception for any lost or found items (line 400). If you choose to leave behind any unwanted items, please inform your cabin attendant.

Luggage Once you have finished unpacking, your luggage can be conveniently stored underneath your bed.

M Mail Service

Medical Care

Postcards and letters can be left at the reception to be posted at the next port and stamps are available to purchase.

For further information, please see the ‘Internet/Email’ section of this ship directory.

If you are feeling unwell, please contact the reception

You will find postcards (one per guest) that feature our Emerald Cruises Star-Ships in your folder. These postcards are complimentary; please feel free to use them.

Massage The massage facilities are located in our Wellness Area on the Riviera Deck. You can make an appointment for a massage by contacting the reception (line 400). These services carry an additional cost.

(line 400). In the case of an emergency, we will call for medical assistance and request for qualified shore personnel to come on board and treat you. If required, transfer to a local clinic or hospital will be arranged immediately. Medical services will be provided for a fee. Please note that our crew is only able to offer first aid.

Please help us to assist you by handing in your completed Medical Information Form at the beginning of your cruise. Please rest assured that the information you provide will be handled with the highest confidentiality. All forms will be returned to you at the end of your cruise.

Mini-bar The minibar in your cabin will be restocked daily. Should you require any additional drinks in your suite or stateroom, please contact our housekeeping staff.

N

R

Newsapapers

Reception

English language newspapers will be available free of charge in the lounge. If you would like an alternative newspaper, we will happily try to source it for a fee.

Our reception team is available for you 24 hours a day (line 400).

Refreshments

P

On board our Star-Ship we provide tea and coffee services.

These are located in the lounge and in the pool area, for you to enjoy at your convenience.

0.

Payment Methods At the end of the cruise you can pay your account in cash or with a credit card.

Restaurants/Dining Our Reflections Restaurant provides an open seating plan indoors, while The Terrace is located at the bow of the ship on the Horizon Deck. If you have any special requirements or require any assistance, please see our restaurant manager who will be happy to assist. Please contact the reception (line 400) for further information.

For breakfast and lunch we offer a wonderful selection of hot and cold dishes. Dinners will be à la carte and your waiter will be on hand to assist with any requirements or questions you may have.

If you have any special nutritional requests or dietary restrictions, please inform our restaurant manager or the chef, and our kitchen staff will personally prepare food for you.

For opening times please see your daily programme.

S Safe

Sun Deck

A safe is available in your cabin for all of your valuables.

Instructions for use are provided or assistance is available via the reception (line 400).

Smoking

On the Sun Deck we offer a large selection of seating for your comfort and enjoyment, but there is no need to reserve a chair in advance. This area houses a walking track for guests who are looking to keep active whilst enjoying the view. If you wish to jog or exercise on the Sun Deck, please refrain from doing so before 8am and after 10pm as it may disturb our guests staying in the suites below.

Smoking is not permitted inside any suites or staterooms, on your balcony or in any of the public areas on board.

In some instances safety regulations require the Sun Deck to be closed whilst passing under bridges or at night.

A small designated area on the Sun Deck is available for guests who require this facility. Please do not throw cigarette butts overboard.

Special Celebrations For guests celebrating a special occasion whilst travelling with Emerald Cruises, we would be happy to prepare a special surprise.

Please let us know in advance by contacting the reception (line 400).

T

U

Telephone

Umbrellas

Calls can be made from the reception and charges will be added to your ship account. If you require the telephone number for the ship, please contact the reception (line 400).

You’ll find umbrellas in the wardrobe of your cabin.

V

Television For your enjoyment, every cabin features a HDTV and Infotainment system. Please refer to the manual on your TV and/or our service team for guidance on how to use your television. Reception may be interrupted during particular parts of the journey or while we pass through locks. Should you require any assistance, please contact the reception (line 400).

Visitors Visitors are generally not permitted on the ship. For special requests please contact the reception (line 400).

W

Tipping All gratuities and tipping are included with Emerald Cruises.

However, if you wish to show your gratitude for the exceptional service that you experience with us, then you are welcome to do so at the reception at the end of your cruise.

Wake-Up Calls Please advise the reception (line 400) if you would like to schedule a wake-up call.

Walking Sticks You’ll find walking sticks in the wardrobe of your cabin.

For more information contact our Charter Sales team at 888.887.6729, charters-incentives@scenicusa.com or visit emeraldcruises.com/charters

EC-240129-4 - Jan 28/25