Travel Agent Reference Guide ExpressBook Scenic

Logging in 1.

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Go to https://bookings.scenicglobal.com Click Login as Partner

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Click + to view more information for a specific departure: • Itinerary variation • Price Breakdown • Deposit amount • Space-Ship scheduled for sailing • Available suite categories and upgrade price The cruise/tour content price will be displayed on the top line (includes Port Charges and Taxes).

Enter your personal agent username and password and click Login. If you can’t remember this information, click the link at the bottom of the screen to retrieve or email agencysales@scenic.co.uk If you are a new agent, please contact agencysales@scenic.co.uk to create your account.

Searching Availability

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From the main ‘Bookings’ page click the Check Availability & Quote/Book link Enter the cruise/tour code or keyword, departure date period, departure gateway, number of rooms/suites and number of guests into the required fields.

How to get per person price: Tour Content + Upgrade = total tour price per person Example above: £5495 + Cat D Standard Suite £200 = £5695 per person 7.

To create booking or quote, select your tour (by clicking the circle to the left of the tour name) and click ‘Next’ at the bottom of the page

Making a reservation 8.

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You can find a cruise/tour code in the departure date section of any brochure or via the website.

When the Availability screen appears, you can view: • Tour Name • Departure Date (hover over to see tour end date) • Tour Length (days) • Start & End Cities • Tour Price • Offers (hover over to see more information)

After selecting the cruise/tour from the availability screen, important booking information will appear.

Please read this before continuing, at the bottom of the screen select Book This Tour to make a reservation.

If you require a written quote select Quote Only, please note quotes do not hold space.

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Enter guest names as per passport, dates of birth, address, and contact details. If you do not have all this information, you can create a quote until all details are obtained. If guests are Scenic Club members their loyalty profile will appear when their names are added – confirm details.

10. Add any dietary, medical or mobility requirements

11. Select applicable promotions for your cabin category: Select the best early bird deal for guests as well as additional offers such as early payment discount.Tick box will grey out if not combinable with selected offer.

15. Airfares Add any flight requests into comments box such as departure gateway. If guests don’t want flights booked with Scenic, select flights not required at the top of the screen.

Our reservations team will apply the relevant no fly discount to the booking.

12. Select your suite: only the suites with numbers showing are available to be selected. To waitlist a suite type, click on the ‘quick waitlist’ drop down box or if you would like a cabin layout to select more info from the cabin categories box.

Valid for Scenic owned ships only*

16. Booking Summary: review your reservation.

17. Finalise your reservation. Please add any important comments or requests and select if you would like Scenic to call you to discuss the reservation.

13. Add additional tour options including pre/post tour accommodation, city extension & ocean cruise cabin category. Adding accommodation requests: enter number of nights to check availability & view correct rates. We will request accommodation when deposit is received.

18. Once finalised, a booking advice will be displayed, the booking number will be shown at the top of the page. To retrieve a copy of this booking advice, click Email Invoice at the top of the screen and ensure your email address is correct. This will email a link to access the booking documents through Express Book.

Please note: All pricing that shows an asterisk (*) next to it is to be confirmed

14. Select your clients’ preferred Scenic Freechoice options.

This can also be done on the tour personaliser before the final payment date. Only applicable to Scenic Cruises & Tours.

19. Once you receive the email, click View booking advice and documents the most current version of the invoice will appear. Click the drop-down box to view older versions.

20. You can download the documents individually or all together for agent or guest copies 21. You can click to view and complete the Trip Personaliser with the links below. This information is required prior to the final payment date shown on the booking advice

Important Notes Trip Personaliser Requirements Scenic requires specific information in order to fully complete and process your booking.

Please visit tp.scenicglobal.com and complete all essential information.

- Full Passport details including Name as per passport - Emergency Next of Kin contact details - Date of Birth - Flight details as you may be eligible for transfers - Please advise Scenic Free Choice selection for pre-bookable excursions Documentation Once Trip Personaliser requirements are completed & final balance has been received, documentation will be issued 2-3 weeks prior to departure.

Payment Methods The following payment methods are available to you:

Viewing or amending existing Reservations 1.

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Once logged in, the main ‘Bookings’ page will display There is a search bar where you can enter a specific reservations number or select the drop-down box that allows you to view your agency’s booking.

Select the reservation you would like to view or amend.

Once you have entered the reservation you will be able to complete the following tasks.

Debit and Credit Card Emerald Waterways accepts Debit and Credit card payments.

Credit Card payments are Visa and Mastercard only.

Please note our merchant is based overseas. Due to this some banks may charge an international transaction fee for processing a credit card payment. Prior to payment by credit card, please enquire with your bank to confirm if this fee applies. Alternatively, you can pay via another payment method as listed.

Bank Transfer Payment for all our bookings can be made directly into our Bank Account, please note Emerald Waterways is a member of the Scenic Group: Scenic Tours UK Ltd Nat West Bank Account Numbers: 63375710 Sort Code: 01-10-01 Branch: Manchester City Centre Branch IBAN GB78NWBK01100163375710 Please ensure you provide your booking reference and surname to the bank in order for us to track and allocate your booking without delay.

You can also pay over the phone by calling 0808 278 7205.

Make sure you have saved your changes by clicking next and proceeding until you view a new booking advice.

Allow up to 14 days to receive a receipt.