Sometimes it’s the little things at work that drive you crazy. It may be the boss who talks to you like you are five or the guy who thinks everybody in the office loves the same music he does. And sometimes it’s big things, like sexual harassment. Whatever the problem, conflict at work causes good employees to quit, drains away morale and productivity and leads to expensive, often very public lawsuits. A growing number of companies are using in-house mediation programs to give their employees an effective, private and cost efficient way to resolve almost any work place problem.
Office Manners Work Place Mediation & Conflict resolution By: Elijah Motari Abuta Lawyer & Certified Professional Mediator
Mediation offers people a way to resolve a complaint or problem quickly, fairly and confidentially. A mediator can guide the parties through a process of non-adversarial negotiation in which everyone involved has a chance to air grievances, listen and be listened to by the other side, identify common and diverse interests and develop solutions to the problem. A tremendous benefit to mediation over other forms of dispute resolution is that the parties come up with their own solutions. This is both empowering and satisfying for most people, and helps prevent future disputes in a way that solutions imposed by an arbitrator and judge do not. Sexual harassment is a common workplace problem that can be resolved through mediation. Take the example of the worker who really likes her job, and has always liked her boss, but lately feels he has been making inappropriate and offensive comments to her and repeatedly asks her to go out with him. If her company doesn’t have a mediation program in place, she has several options. She can complain to someone at the company. That will most likely start an investigation that will result in the company taking action against the boss. If the worker still isn’t satisfied, she can file a complaint and eventually even a lawsuit in Court. But what most people in her situation want is to resolve the problem and go on with their lives and their work. In this case, the worker wants the harassment to stop, and she wants an assurance that she won’t be harassed in the future. She also wants an apology. Mediation is the ideal forum for her to get all of those things, keep her job and resume the cordial relationship she had with her boss before the problem arose. In mediation, the worker and her boss will sit down with a mediator and try to figure out the interests they have in common, and a solution that will meet those interests.
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