Facilities Booklet for Doctors

Here for You: A Doctor’s Guide to On Site Facilities

Published: March 2026 Review Date: May 2026 This document reflects the facilities agreed at the time of publication. As site information is updated regularly, this guide should be used alongside the Trust intranet pages, which provide the most up‑to‑date information.

Car Parking On-site Car parking On-site car parking is limited and colleagues that request to park onsite at RSH, PRH, SBP or WFH will need apply for a permit. User guides for creating an account and applying for a permit are available on the hospital intranet.

Parking Charges Staff and our NHS Partner Organisations (for example RJAH/GP Surgeries and MPUFT) who work with us have FREE access to park and ride services for both hospitals from Monday to Friday (if employed by SaTH you will need to show your ID Badge to the driver or if you are external you will need to show them a letter - if you need a copy of the letter please email sthtr.carparking@nhs.net).

On site parking charges for medical staff are detailed below:

Night Worker Permits Staff who work nights only - 7:30pm to 08:00am are entitled to park on site for free with a valid night worker permit. You can apply for a staff permit on the hospital intranet home page (Application section) and by selecting Night worker from the pay band section.

Pay-as-you-go Permits For medical staff who may not need to park on site all of the time the Trust also has a pay-asyou-go option. Again, you will need to apply for a permit via Nexus. The full instructions of how to access this option can be found on the intranet.

Prices are as follows: • • • • • •

Weekend day rate: £3 per day Monday-Friday day rate: £4 per day On site for up to 20 minutes: No charge Up to 2 hours: £1.50 Up to 3 hours: £2.00 Up to 4 hours: £2.50

Blue Badge Holders - Staff If you are a holder of a registered blue disabled badge there are designated spaces at various locations around the hospital. Parking for registered holders is free, however you still need to apply for a staff permit via the Group Nexus site, selecting blue badge holder under the banding section. Once the blue badge has reached its expiry date and you receive a new blue badge you will need to repeat the process and apply again via the Group Nexus site.

Park and Ride We are aware of how difficult the car parking situation is for patients, visitors and colleagues and we are committed to working with you to improve car parking for everyone. The Trust has an expectation that anyone who works during the operating hours of the Park & Ride should utilise this provision which is Monday to Friday excluding BH and weekends.

Oxon Park and Ride to Royal Shrewsbury Hospital Bus Service Timetable Monday to Friday, every 15/20 minutes from 06.20 to 21.25 Staff will need to show ID Bus Route - Oxon to RSH Bus Route - RSH to Oxon Walking Route Bus Stop

Oxon Park & Ride Site -> Treatment Centre, Royal Shrewsbury Hospital Oxon P&R

06.20 06.40 07.00

07.15

07.30

07.45 08.00 08.15 08.30 08.45 09.00 09.15

RSH Treatment Centre

06.30 06.50 07.10

07.25

07.40

07.55

08.10 08.25 08.40 08.55 09.10 09.25

Oxon P&R

09.35 09.55

10.15

10.35

10.55

11.15

11.35

11.55

12.15

12.35

12.55

13.15

RSH Treatment Centre

09.45

10.25

10.45

11.05

11.25

11.45

12.05

12.25

12.45

13.05

13.25

10.05

Oxon P&R

13.35

13.55

14.15

14.35

14.55

15.15

15.30

15.45

16.00

16.15

16.30 16.45

RSH Treatment Centre

13.45

14.05

14.25

14.45

15.05

15.25

15.40

15.55

16.10

16.25

16.40 16.55

Oxon P&R

17.00

17.15

17.35

17.55

18.15

18.35

18.55

19.15

19.35

19.55

20.15 20.35

RSH Treatment Centre

17.10

17.25

17.45

18.05

18.25

18.45

19.05

19.25

19.45

20.05 20.25 20.45

Oxon P&R

20.55

21.15

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RSH Treatment Centre

21.05

21.25

...

...

...

...

...

...

...

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Treatment Centre, Royal Shrewsbury Hospital -> Oxon Park & Ride Site RSH Treatment Centre

06.30 06.50 07.10

Oxon P&R

06.40 07.00 07.20 07.40

07.55

08.10 08.25 08.40 08.55 09.10 09.25 09.40

RSH Treatment Centre

09.45

10.05

10.25

10.45

11.05

11.25

11.45

12.05

12.25

12.45

Oxon P&R

09.55

10.15

10.35

10.55

11.15

11.35

11.55

12.15

12.35

12.55

13.15

RSH Treatment Centre

13.45

14.05

14.25

14.45

15.05

15.25

15.45

16.00

16.15

16.30

16.45 17.00

Oxon P&R

13.55

14.15

14.35

14.55

15.15

15.35

15.55

16.10

16.25

16.40

16.55

RSH Treatment Centre

17.15

17.30

17.45

18.05

18.25

18.45

19.05

19.25

19.45

20.05 20.25 20.45

07.30

07.45 08.00 08.15 08.30 08.45 09.00 09.15 09.30

13.05 13.25 13.35

17.10

Oxon P&R

17.25

17.40

17.55

18.15

18.35

18.55

19.15

19.35

19.55

20.15

RSH Treatment Centre

21.05

21.25

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Oxon P&R

21.15

21.35

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20.35 20.55

The site is located behind the Bicton Heath Co-operative. From the Shrewsbury bypass, turn on to the Welshpool Road heading towards Redwoods Hospital, turn left at the junction directly after the traffic lights and continue towards the signposted Park and Ride. The nearest postcode to the Oxon site is SY3 5AD (Bicton Heath Retail Park, Shrewsbury).

Royal Shrewsbury Hospital The bus service shuttles passengers from Oxon Park and Ride, located in Shrewsbury behind the Bicton Heath Co-operative. The nearest postcode to the Oxon site is SY3 5AD (Bicton Heath Retail Park, Shrewsbury), directly to RSH. The first bus will depart at 6.20am, with subsequent buses departing every 15 or 20 minutes, until 9.25pm. For detailed timing, please refer to our timetable.

PRH Park and Ride Bus Service Timetable Monday to Friday 6.39am to 9.31pm Email sath.prhparkandride@nhs.net with name, email (must be NHS email) and registration number (e.g. spacing as follows: AB24 CDE).

Once you receive your confirmation email, your car will be registered for the lifetime of the scheme, and you can use the Park and Ride as soon as you receive your confirmation email. You will need to register for a promo code which will last 4 weeks, you can use this code on the Arriva app to be able to travel free on the service.

Whitehouse Hotel -> Princess Royal Hospital (A) Bus 4

06.39 07.09 07.29

07.39

07.49

PRH (A)

06.48

07.18

07.38

07.48

07.58 08.08 08.27 08.37 08.47 09.40 09.50 10.00

10.19

07.59

08.15 08.25 08.35 09.27 09.39 09.49

Bus 4

09.59 10.09

10.29

10.39

10.49

11.39

11.49

11.59

12.09

12.19

PRH (A)

10.10

10.20 10.30 10.40

10.50

11.00

11.50

12.00

12.10

12.20

12.30 12.40

Bus 4

12.39

12.49

13.59

14.09

14.19

14.29

14.39

14.49

14.59

PRH (A)

12.50

Bus 4

16.10

PRH (A) Bus 4 PRH (A)

12.29

12.59

13.49

15.11

13.00

13.10

14.00

14.10

14.20

14.30

14.40

14.50

15.00

15.10

15.20

16.22

16.34

16.46

16.58

17.10

17.22

17.34

17.46

19.12

19.42

20.12

16.20

16.32

16.44

16.56

17.08

17.20

17.22

17.44

17.56

19.20

19.50 20.20

20.42

21.12

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20.50 21.20

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09.21

Princess Royal Hospital Colleagues can park for free at Bucks Head AFC Telford and Arriva has kindly agreed that colleagues can use the No. 4 bus service free of charge. The Watling Street bus stop opposite the Whitehouse Hotel is just a short walk from the car park. Arriva has agreed that staff can use the No. 4 service free of charge along the entire route. Parking remains at Bucks Head AFC Telford United Football Club (Haybridge Road, TF1 2NW) in the front car park opposite Wellington Fire Station.

Bus service hours: First bus: 06:39 from Whitehouse Hotel, arriving PRH at 06:48 Last bus: 21:31 from PRH, arriving Whitehouse Hotel at 21:41

Princess Royal Hospital (B) -> Whitehouse Hotel PRH (B)

06.24 06.44 06.59 07.09

07.19

07.29

07.39

07.49

08.01

09.01

09.11

Bus 4

06.34 06.54 07.09

07.19

07.29

07.39

07.49

07.59 08.13

09.12

09.22 09.32

PRH (B)

09.31

09.51

10.01

10.11

10.21

11.11

11.21

11.31

11.41

11.51

12.01

Bus 4

09.42 09.52 10.02

10.12

10.22

10.32

11.22

11.32

11.42

11.52

12.02

12.12

PRH (B)

12.11

12.21

12.31

13.21

13.31

13.41

13.51

14.01

14.11

14.21

14.31

14.41

Bus 4

12.22

12.32

12.42

13.32

13.42

13.52

14.02

14.12

14.22

14.32

14.42 14.52

PRH (B)

15.31

15.43

15.55

16.07

16.19

16.31

16.43

16.55

17.07

18.31

18.51

19.11

Bus 4

15.46

15.57

16.09

16.21

16.33

16.45

16.57

17.09

17.21

18.41

19.01

19.21

PRH (B)

19.31

20.01

20.31

21.31

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Bus 4

19.41

20.11

20.41

21.41

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09.41

Buses run throughout the day – you can track them on the Arriva app or find the most up to date timetables on their website. You can find more details on the intranet.

You will need to register and obtain a promo code via email at sath.prhparkandride@nhs.net to use the Bucks Head AFC car park. Please ensure you obtain a promo code every 4 weeks following the instructions below providing your email address and vehicle details, please provide 24 hour’s notice where possible. Do not park in the Bucks Head AFC car park until you receive a confirmation email.

The site is located at Bucks Head AFC Telford United Football Club, Wellington, Telford (access via Haybridge Road entrance – postcode TF1 2NW). From the M54 follow the signs to the PRH along the A5223 – Whitchurch Drive at the Haybridge (Furrows) roundabout take the 1st Exit onto Haybridge Road, follow the Bucks Head brown sign, over the railway bridge then first right.

Free travel – how to set up: • Email sath.prhparkandride@nhs.net for your promo code.

• Download the Arriva UK Bus App. • Register and enter your promo code at checkout to redeem your free ticket.

• Do not activate the code until you are ready to use it.

Select: • Region: Midlands • Zone: PRH Staff • Ticket: PRH 4-Weekly Park & Ride • Activate your ticket before first use and show the QR code when boarding.

• Each ticket lasts 4 weeks. Request a new promo code before your current ticket expires

Purple zone for on-call, cross site workers at RSH The Purple zone at RSH is reserved for colleagues that undertake clinical on calls and who work cross site within the same day only and hold a valid parking permit.

This area can be found on the map below:

Who can park in the purple zone?

Clinical facing cross-site and on-call colleagues needing to travel between sites – You must already hold a valid staff permit.

The criteria for these permits are as follows: • Clinical colleagues who need to travel between sites during the day who need to get into clinics or patient meetings urgently. This is for travel during the day and not for parking in the area at the beginning of the day or remaining in spaces for the whole day.

• Clinical colleagues who are ‘on call’ for a specialty and may be called to the other site in emergency circumstances during the day. This is not for out of hours on-call parking or for on-call which does not involve moving sites during the day.

• Colleagues who do not have an urgent need to get into the hospital should use the Park & Ride when moving between sites during the day.

Twilight shift - colleagues finishing work after 9.25pm The criteria for these permits are as follows: • Clinical colleagues who start work later in the day and their finish time would be outside of the Park & Ride operating times which is currently 9.25 pm.

• On the days that colleagues in this group are not doing a shift ending after the Park & Ride service ends they must use the Park & Ride or park in the other staff car park areas.

What to do if you think you are eligible for purple zone parking?

If you think you may be eligible to park in the purple zone you should ask your operational manager/rota coordinator to email sth-tr.carparking@nhs.net.

• • •

They will need to provide the reasons why a permit is required They will need to tell us if the shift patterns do not fall within the Park & Ride timetable and the reasons why the Park & Ride cannot be used You will need to hold a valid parking permit

If you have any questions regarding carparking please email sth-tr.carparking@nhs.net.

Catering We have many restaurants and shops around our hospitals. From cafes and restaurants, to shops with gifts and essentials, you won’t have to walk far to come across one of our outlets.

Please see below for locations and opening times (these may vary on bank holidays, check locally) and see our maps page if you need more info!

Royal Shrewsbury Hospital

Princess Royal Hospital

Café Bistro Cafe bistro is located on the corridor between the Treatment centre and Xray.

Café Bistro Café Bistro is located within the main atrium of the Women’s and Children’s unit on the ground floor of the hospital.

9:00am - 4:00pm All week.

7:30am - 7:00pm Monday – Friday 9:00am - 4:00pm Saturday – Sunday Offering a range of hot and cold drinks, hot and cold sandwiches, salads and cakes.

Offering a range of hot and cold drinks, hot and cold sandwiches, salads and cakes.

Mytton Restaurant 7.30am - 3.00pm Monday to Friday (Sat & Sun closed) The Mytton Restaurant with seating is located by just off the corridor between the Treatment centre and Xray.

Offering a range of hot meals, including baked potatoes, salads, sandwiches and drinks.

Apley Food Hub 9.00am - 4.00pm Monday to Friday (Sat & Sun closed).

Offering a range of snack meals, including baked potatoes, salads, sandwiches and hot cold drinks.

League of Friends • North shop (Ward Block Entrance): Monday to Friday 8.30am – 7pm Saturday 8.30am – 5.30pm Sunday 10am – 3pm • Teabar (Outpatients Waiting Area): Monday to Friday 8:30am – 4.15pm • Copthorne shop (Ophthalmology Dept): Monday to Friday 10.30am – 1.30 pm • Oasis (Treatment Centre): Monday to Friday 9am – 3.30pm

Commercial Outlets (located at the main entrance of Princess Royal Hospital) Costa Coffee 7.30 am - 8.00 pm Monday to Friday 9.00 am – 5.00 pm Saturday & Sunday Offering a range of hot and cold drinks, sandwiches and snacks.

Market Express 24 hours Daily Offering hot and cold food to go, as well as sundries which include chilled meals and groceries

Vending Machines • Vending machines offering hot drinks, cold drinks and snacks and confectionery are located throughout the hospital • If you need to contact the hospital Catering Department please email; Sath.catering. catering@nhs.net (RSH) or sath.cateringprh@nhs.net (PRH) • There are 24-hour food vending machines located in the League of Friend’s on level 2 at RSH and Apley Hub at PRH where you can purchase hot snacks and meals where there is a microwave to reheat.

Accommodation There is single occupancy Accommodation at both PRH and RSH which provides rooms for on call staff, temporary or locum staff and Resident Doctors in years 1 and 2.

There is also Accommodation provided by our external partner - Rooftops - at RSH which can be booked directly with them for stays of a minimum of 30 days.

Bookings for Trust Accommodation are managed through the Accommodation office which is open between 8am and 4pm daily excluding weekends and Bank holidays. Requests are made via email and requests on the day MUST be emailed through before 1pm to allow time to process.

Contacts: Name

Job Title

Ext

Email

Sue Hambleton

Facilities Business Manager

1450

susan.hambleton@ nhs.net

Jo Cronshey

Facilities Office Manager

1275

jo.cronshey@nhs.net

Rebecca Frost

Accommodation Officer

2310

Rebecca.frost4@ nhs.net

Contact details for bookings: Name

Email

Ext

PRH

Sath.accommodationprh@nhs.net

2310

RSH

Sath.accommodationrsh@nhs.net

2310

PRH Accommodation: • 7 x 5-bedroom terrace houses in total on site.

• 3 x houses are for on call • 4 x houses are for short-term, long-term and FY1/2

House layout: • Ground Floor -1 x bedroom, 1 x wet room, shared kitchen (including all white goods), shared lounge and diner • 1st Floor – 4 x bedrooms, 1 x shared shower room with sink, 1 x shared WC • We offer a Male only and Female only house upon request (limited availability).

FY1 Application: 12-month contract from August to August – to enquire about availability please email sath.accommodationprh@nhs.net.

Agency request: Please book all accommodation requests via the Trust chosen Agency; Agile Workforce - contact details - agile-workforce.co.uk. Requests will only be accepted via the agency.

Trust request: To book an on-call room and / or to enquire for short- and long-term accommodation, please email sath.accommodationprh@nhs.net. All booking requests must be in writing via email.

--RSH Accommodation: • 7 x 4-bedroom terrace town houses in total on site • 1 x house for on call (Max 2-night stay) • 6 x houses are for short-term, long-term and FY1/2 House layout: • Ground Floor – shared kitchen (including all white goods) lounge and diner, shared WC • 1st Floor – 2 x ensuite rooms • 2nd Floor – 2 x ensuite rooms • We offer a Male only and Female only house upon request (limited availability) CONTACT DETAILS FOR BOOKINGS FY1 Applications: - 12-month contract from August to August - to enquire about availability please email sath.accommodationrsh@nhs.net.

Agency request: Please book all accommodation requests via the Trusts chosen Agency; Agile Workforce - contact details - agile-workforce.co.uk. Requests will only be accepted via the agency.

Trust request: To book an on-call room and / or to enquire for short- and long-term accommodation, please email sath.accommodationrsh@nhs.net as all booking requests must be in writing via email.

Rooftops Accommodation Please contact Rooftops directly: Name

Number

Email

Rachel Jones

01386 420 800

rachel.jones@rooftopgroup.org

Lisa Pierce

01386 420 800

lisa.pierce@rooftopgroup.org

Details of Rooftops accommodation can be found at – www.rooftopgroup.org/shrewsbury

Too tired to Drive Home As part of our ongoing commitment to the BMA Fatigue and Facilities Charter, we have a Standard Operating Procedure (SOP) / Flow Chart for “Too Tired to Drive Home” to support our resident doctors. This process is to ensure the safety and wellbeing of our doctors, particularly after demanding/on-call shifts.

Accommodation or Travel when ‘Too Tired to Drive Home’: • If you feel unable to travel home safely after a night, long, or late shift due to tiredness, the Trust will provide appropriate rest facilities where you can sleep free of charge.

• If rest facilities are unavailable, the Trust will cover the cost of alternative arrangements for safe travel home via a taxi.

Support for Return Journeys: • For those requiring alternative travel home, the Trust will cover your return journey to work.

This includes situations where your personal vehicle remains at work.

Non-Resident On-Call Arrangements: • If, following a non-resident on-call working pattern you need to rest due to fatigue, this SOP will be applied.

• If you voluntarily choose to Too Tired to Drive stay resident during your Procedure for Doctors on-call period, standard accommodation charges will In Hours (Monday-Friday 08:00-16:00, excluding bank holidays and weekends) - Rest Facility Required If a doctor feels unable to travel home after a night, long, non-resident on-call or late shift, in hours (8am to 4pm Monday to apply.

Friday (excluding public holidays), they should contact the Accommodation Team (ext. 2310) providing their name, grade, site, department and contact number.

These measures reflect our commitment to a safe and supportive working environment.

We encourage all doctors to familiarise themselves with this SOP and to utilise these provisions to prioritise their safety and the safety of others.

We would also encourage doctors to ensure they are aware of the Operations Manager for their current placement/specialty in the event of needing to access this SOP. Should you have any questions or need further information, please contact one of the following;

Rest Facility Available

Accommodation Team will arrange a rest facility.

Rest Facility Unavailable

The Accommodation Team will contact the doctor to advise that no rest facilities are available and inform them of the process that will now be followed to arrange a taxi via the Clinical Site Manager.

Doctor to sign for and collect the keys for the accommodation from Switchboard.

Accommodation Team to charge relevant department for the cost of the accommodation.

The Accommodation Team will inform the Clinical Site Manager of the doctor's name, grade, site, department, and contact details, advising that they are too tired to drive and require a taxi.

The Clinical Site Manager will arrange a taxi for the doctor to travel home safely and for a return trip to collect their vehicle once rested.

The Clinical Site Manager will contact the doctor directly to confirm the taxi arrangements.

Out of Hours (16:00-08:00 Monday to Friday, all day on weekends and bank holidays) - Rest Facility Required If a doctor feels unable to travel home after a night, long, non-resident on-call or late shift, in hours (8am to 4pm Monday to Friday (excluding public holidays), they should contact Switchboard (01743 261010 RSH, 01952 641222 PRH) providing their name, grade, site, department and contact number.

Rest Facility Available

Switchboard to arrange rest facility in accordance with the complementary work instruction guiding the switchboard operator on the criteria for allocating available rest facilities.

Rest Facility Unavailable

Switchboard will contact the doctor to advise that no rest facilities are available and inform them of the process that will now be followed to arrange a taxi via the Clinical Site Manager.

Doctor to sign for and collect the keys for the accommodation from Switchboard.

Switchboard will inform the Clinical Site Manager of the doctor's name, grade, site, department, and contact details, advising that they are too tired to drive and require a taxi.

Switchboard will inform the Accommodation Team of the doctor's details to ensure appropriate departmental charging.

The Clinical Site Manager will arrange a taxi for the doctor to travel home safely and for a return trip to collect their vehicle once rested.

If a doctor feels unable to travel home after a night, long, non-resident on-call or late shift, in hours (8am to 4pm Monday to Friday (excluding public holidays), they should contact the Clinical Site Manager (Bleep 886 RSH, Bleep 109 PRH) providing their name, grade, site, department and contact number.

The Clinical Site Manager will arrange a taxi for the doctor to travel home safely and for a return trip to collect their vehicle once rested.

The Clinical Site Manager will cross charge the divisions for the cost of the taxis.

Accommodation Team to charge relevant department for the cost of the accommodation.

The Clinical Site Manager will contact the doctor directly to confirm the taxi arrangements.

In or Out of Hours – Taxis Preferred

sath.guardianofsafeworking@ nhs.net – Guardian of Safe Working sath.medicalpeopleservcies@nhs. net – Medical People Services

The Clinical Site Manager will cross charge the divisions for the cost of the taxis.

The Clinical Site Manager will cross charge the divisions for the cost of the taxis.

Personal Mail Please note that no personal mail should be put through the Trust postal system or delivered from external sources to the mail room, the Trust cannot take any responsibility for personal mail.

PRH Dr Residence: The trust is making arrangements for individual post codes to be assigned to the 6 residences at PRH, until then personal mail will be received at the PRH mailroom, residents are to collect directly from the mailroom located next to the main entrance. No personal mail will be delivered to departments within the hospital, which includes, parcels, signed for or tracked items.

PLEASE NOTE from the 17th of March 2026 Royal mail postal codes will activated for all the residences therefore all personal mail must be addressed as follows: Your Name Residence (the house number) Princess Royal Hospital Grainger Drive Apley Castle Telford TF1 6BW Please remember to change your address with organisations which regularly send you mail, as from the 17th of March 2026 the hospital post room will no longer accept any personal post, or parcels. Any personal post delivered to the post room will be returned to sender. Any queries please email: sath.accommodationprh@nhs.net.

Lockers Both hospital sites have lockers that you can use – locations for these are detailed below: Royal Shrewsbury Hospital

Princess Royal Hospital

Doctors Mess

Doctors Mess

SaTH Education, Research & Improvement Institute

Doctors Mess Both hospital sites have an active Doctors Mess. At Princess Royal Hospital the mess is located within the Education Centre, a new mess will be opening early Summer 2026. At Royal Shrewsbury Hospital the mess is located adjacent to the Mytton Restaurant area. You should have received forms to opt into the Mess as part of your on-boarding. Please contact Medical Peoples Services if you have not received these contact sath.medicalpeopleservices@nhs.net.

Users of the Doctors Mess are responsible for cleaning the kitchen area, cooking appliances and fridge. Cleanliness staff are responsible for the floors, bins, sink and dusting. Any cleaning issues contact 07514722763 or Bleep 275 (RSH) and Ext 4933/4948 or Bleep 081 (PRH).

Spillages To report a spillage, contact 07514722763 or Bleep 275 (RSH) or Ext 4933/4948 (PRH).

Linen To dispose of scrubs or to have them washed contact the Linen Room on Ext 3185 (RSH) or 4469 (PRH). Please ensure linen is bagged in the correct bag.

Version 1: 03/02/26