Chatterbox - Annual Recognition Week & The Trust Celebratory Awards 2024 Special

Chatterbox Special

Foreword Our Annual Recognition Week and Celebratory Awards have provided a fantastic opportunity to pause, reflect and celebrate some of the incredible achievements happening across our hospitals.

The Trust Celebratory Awards have reflected the huge diversity of what you do, day in and day out, to support patients, our local community and each other. The awards highlighted the incredible

Jo Williams Chief Executive

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work and exceptional dedication across our organisation.

We are delighted to have been able to celebrate with you and we hope, like us, you feel very proud of the colleagues we work with.

Once again, a huge well done to everyone, and a massive thank you to all of you – your stories are truly inspiring.

Andrew Morgan Chair in Common

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Congratulations to everyone who was nominated in this year’s awards...

Stroke Therapy Team • Women’s and Children’s Division • Aruna Maharaj • Breast Surgery • Cancer Data Analyst Team • Cleanliness Team • Eleanor Giddings • Lacey Jones • Leadership and OD • Macmillan Physiotherapy Team • Marie Mason • Nicola Churm • Radiotherapy SGRT Team • SaTH Education • Speech & Language Therapy • Ward 35 • Adeola Dayo Omonijo • Alisha Morgan • Angela Lewis • Carol McInnes • Catherine Walker • Chris Mowatt • Colleen Davies • Daniel Bothwell • David Millett • Gill Joseph • Gordon Wood • Helen Chaplin • Herman Dodiy • Jade Mitchell • Jamie Henry • Jo Adkin • Karen Forrest • Lara Evans • Laura Wild • Leanne Whitfield • Lindsay Barker • Lisa Challinor • Lisa Evans • Lisa Walker and Clare Walsgrove • Louise Duce • Mandy Wilson • Mary Aubrey • Matthew Dimmock • Natalie Dulson • Oonagh LeMaitre • Patrick Aldred • Rachel Bennett • Rachel Armstrong • Rebecca Hammond • Ruth Smith • Sarah Kirk • Sharon Main • Stewart Johnson • Tammy Langford • Ward 28 • Nurse Endoscopy Team • OD, Leadership & EDI Team • Renal Unit • Asha Nair • Becca Leahy • Caroline Cross • Francesca Farruggio • Hannah Carey • Joycelyn Krubi • Kirstie Watton • Kurran Singh Rai • Leonie Seager • Louisa Bowen • Marie Mason • Mark Donnai • Sam Matthews • Sharif Adwan • Uzma Sohail • Flu Campaign Team • Catering Team • Marie Devitt • Sarah Rashid • Sustainability Team • Susan Lewis • AAA Screening Programme • Ana Ribiero • Bethan McCaughey • CDC • Charlotte Owen • Clare Walsgrove and Lynette Williams • Critical Care Therapy Team • Fire Safety Team • Helen Wilkins • Hepatology Team • Information Governance • Jacqueline Harris • James Mitchell • James Pearson • Joanne Carswell • Jon Lacy-Colson • Julia McAdam • Kate King • Lacey Jones • Lisa Barlow • Lucy Morgan • Marie Mason • Mathew Morgan • Michelle Ellis • Nasreen Soliman • Nicola Tonks • Non-Medical Education Preceptorship • Oral and Maxillofacial Orthodontic Laboratory • Paediatrics Patient Safety Team • Postgraduate Medical Education • Rachel Higgins and Rachel Armstrong • Rachel Webster • RSH Anaesthetic Secretaries - Julie Pascoe & Elaine Carpendale • SaTH Prehabilitation for Lung Cancer Pilot Programme Team • Specimen Reception Pathology • Steph Chatham • Stroke & Rehab Therapies • The Pharmacy Pre-Pack Team • Theatres PRH • Theatres Recovery Team • Alice Williams • Angela Loughlin • Breast Care Nurse Department • Catering PRH • Catering RSH • Chan Kaur • Colleen Davies • Diane Evanson • Emma Gibbons • Gemma Reid • Gino Malvoni • Hannah Griffiths • HCA’s in the Paul Brown Unit • Hollie Aiston • Hospital at Night Team • Jenni Rose • Jenny Lloyd • Tom Jones • Karen Jones • Karen Churchill • Karen Sargent • Kate Adney • Kate Manby • Kathryn Poli • Kaye Renshaw • Kellci Jennings • Lisa Walker • Lyndsey Moore • Patient Journey Facilitators and Flow Co-Ordinators • Penina Manji • People Advisory Team • Portering Services • Pre-Op Assessment Nursing Team at RSH • Rachel Williamson • Radiology Department PRH • Rosalind Fallows • Rosie Kemp • Sandra Ward • The Enhanced Care Team • Trauma and Orthopaedic RSH • Trish McLoughlin • Trust Foundation Doctors • Vanessa Rhodes-Jones • Ward 35 Cleanliness Team • Ward 6 • Yazid Jibrel • Amy Clarkson • Ayo Allinson • Booking Line: Phlebotomy at PRH • Breast Care Nurses Team PRH • Charlotte Hill • Corrine Gwilliam • Dr Sharif Adwan • Emmeline Venn • Gary Phillips • Jude Evans • Kathy Shearer • Kerry Lawrence • Mahmoud Elshehawy • Professional Advocate Team • Patsy Gardner • Phil Stredwick • Rajvir Uppal • Renal Team RSH • Sonia Bawa • Stuart Booth • The Barrett’s Oesophagus Endoscopy Team • Vicki Robinson

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Congtratulations

to our finalists and winners!

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VALUES AWARDS

PARTNERING SATH EDUCATION AND THE DFN PROJECT SEARCH TEAM SaTH partnered with DFN Project SEARCH, Shropshire Council, Shrewsbury Colleges Group and Enable Supported Employment to offer young people with learning disabilities, neurodiverse people and autistic individuals the opportunity to gain valuable work experience across the hospital. The Education Team were relentless in gaining support across the Trust, securing placement opportunities in areas such as Catering, Housekeeping, Pharmacy, Pathology, Radiology and more. The scheme has led to individuals gaining employment and important life skills and has been genuinely life changing for the interns involved.

JUDITH BARNES CLINICAL INFORMATION OFFICER Judith has worked with many departments, wards and individuals across the organisation. Over the last three years, she has worked on the improvement and accessibility of data and information for areas such as Pharmacy, Infection Prevention Control (IPC), Deteriorating Patient and Palliative and End of Life. She is driven to support better outcomes, improve experience for patients and colleagues through improved audits, dashboards and checks. The patient is at the heart of everything she does, and she has been integral in improving and capturing the patient voice.

Winner MARK RAWLINGS PORTER Mark is not only an amazing leader, but a kind and compassionate individual. He supports SaTH Charity and this year coordinated his second football tournament in aid of the Dementia Appeal. He raised £4,000 and created a tremendous amount of teamwork across the hospital. Mark has time and patience for everyone, he really makes those involved feel valued. Mark was integral to the success of the tournament and the event was supported by hundreds of colleagues and their families.

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VALUES AWARDS

AMBITIOUS JOANNE CARSWELL SENIOR PHARMACY TECHNICIAN: EDUCATION AND TRAINING Joanne oversees apprenticeships within Pharmacy and looks for ways to increase the number of trainees to grow the workforce.

Joanne receives fantastic feedback from her trainees as she has created career progression for pharmacy assistant technical officers leading to a significantly happier workforce. She is an advocate for careers in Pharmacy, attending events, visiting schools, creating workshops and sessions. Joanne sits on the ICS Pharmacy Faculty Group and is an avid member making a huge difference to the workforce agenda not just within SaTH but across the ICS.

HIGHLY COMMENDED THE COMMUNITY DIAGNOSTIC CENTRE PROJECT TEAM The Community Diagnostic Centre (CDC) Project Team converted a run-down office block in Telford into a state-of-the-art diagnostic centre, delivering key routine diagnostic tests away from acute hospital sites, for the whole community. The CDC reduces waiting times for non-urgent tests, improving patient experience and outcomes. The successful opening of the CDC involved great partnership working with healthcare partners, local councils and consultation with the public. Since its opening in October 2023, it has received extremely positive endorsement from both patients and colleagues.

Winner

THE HEPATOLOGY TEAM

The Hepatology Team was awarded the Improving Quality in Liver Services (IQILS) Award as recognition of high-quality service. The team were assessed in leadership and operation delivery, personcentred care, risk and patient safety and clinical effectiveness.

The assessing team were impressed by the person-centred approach. Patients regularly give positive feedback including a good impression on arrival, an emphasis on dignity and privacy, swift letter turnaround and prompt access to the clinical team. There are only 14 other IQILS accredited Hepatology units in the UK and this a huge recognition of the quality of care and ambition of the team.

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VALUES AWARDS

CARING THE HOSPITAL AT NIGHT TEAM RSH AND PRH The Hospital at Night Team consists of nurse practitioners and clinical support workers, whilst also having a pathway for trainee nurse practitioners. The team is built on the foundations of the Trust values, sheer dedication to their role and the difference they make to both patients and colleagues.

The Hospital at Night Team, at both RSH and PRH, work outof-hours services, supporting both nurses and doctors with deteriorating patients, with care and compassion. The Hospital at Night Team continually demonstrates empathy and respect to all. The team makes a real difference and always puts the patient first.

HANNAH GRIFFITHS WARD SISTER, SDEC Hannah provides exceptional care and comfort to her patients and their relatives. When it comes to time of discharge, she makes sure that correct procedures have been followed, her patients have all their belongings, including prescriptions, and makes a conscious effort to say goodbye.

Hannah doesn’t just show this value with her patients, but with her colleagues too. Hannah regularly has shifts where she manages the ward but also helps on the ward when needed, ensuring her staff are well, have had sufficient breaks, food and drink.

Winner

RACHEL WILLIAMSON RENAL SOCIAL CARE COORDINATOR Rachel works with transplant, home dialysis and dialysis patients. She goes above and beyond, demonstrating high standards of care in relation to the patients’ social circumstances. Rachel ensures patients have the support they require in the community. She assists with finances, social prescribing and signposting to other services within the community. The patients adore her. Rachel is heavily involved with charities including Renal Kidney Association, Community Connection Meetings, Age UK, Kidney care grants, Shropshire community energy schemes and Lady Forester Grants.

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VALUES AWARDS

TRUSTED THE CATERING TEAM The Catering Team strives to achieve high standards of care for patients, visitors and colleagues. Swapping patient meals supplier this year meant the team had to change the menus. They did this seamlessly. The team go the extra mile sourcing meals for a variety of diets and needs, by engaging with patients which results in a fantastic patient experience. The team support visitors by supporting with food trays and pulling out chairs for easier access, especially while helping customers who have mobility difficulties.

WARD 35 Ward 35 work extremely hard and receive several thank you cards a week with comments including, “words are not enough to express the kindness received.

Thank you for all the care, attention, support and friendship over many years.”

Ward 35 is immaculate and welcoming as you enter, all staff are enthusiastic at ensuring that cleanliness audits are top scoring and if any faults are found they are immediately rectified as they know how important it is. The team also value students and enjoy teaching them, seeing knowledge grow within their training.

CORRINE GWILLIAMS MEDICAL DEVICE EQUIPPING MANAGER Corrine is a shining light in the Medical Engineering Team. She does outstanding work for the Trust including being involved in capital purchases and projects.

Currently carrying out two roles in the department and training others, she continues to work at a high level to improve the Trust and the care for patients.

Corrine is a key team player assisting with a variety of tasks. Her team would be lost without her as she is there for everyone in difficult times.

HIGHLY COMMENDED AYODELE ALLINSON SPECIALTY DOCTOR, ANAESTHETICS Dr Allinson makes sure patients are well looked after to a high standard, regardless of the challenges faced. His kindness and empathetic approach has earned the trust and respect of both patients and colleagues, especially as he provides mentorship to junior members of the team. He demonstrates a deep knowledge and approaches challenging scenarios with a level of expertise that is both impressive and reassuring. His ability to navigate complex issues whilst remaining calm and composed makes him an invaluable asset to the department.

Winner

MAHMOUD ELSHEHAWY MEDICAL REGISTRAR Dr Elshehawy is a remarkable presence in the Emergency Department. He’s always active, approachable and ready to help, no matter how busy things get. He consistently goes the extra mile to ensure the safety and wellbeing of patients. What stands out is how Dr Elshehawy manages to maintain high standards of care without ever compromising the needs of other patients. He also takes the time to teach and discuss cases with resident doctors, sharing his knowledge generously. His dedication, professionalism, and kindness make him a trusted and respected colleague.

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GETTING TO GOOD AWARDS

INNOVATOR OF THE YEAR THE BREAST SURGERY TEAM PRH Over the past year the Breast Surgery Team at PRH has significantly improved the service for patients by implementing significant innovations.

The Breast Pain Service was designed so noncancer patients can be cared for closer to home and out of a cancer setting. Magtrace removes the need for patients to undergo an injection of nuclear medicine, which reduces patient travel and demands on NHS services. Together with Radiology, the team has implemented a radiological procedure which avoids patients needing to have a theatre procedure and removing any of the associated risks. These innovations are improving patient care and also saving the Trust money.

MACMILLAN PHYSIOTHERAPY TEAM RSH The Macmillan Physiotherapy Team provide a service to patients undergoing treatment for breast cancer to help regain shoulder movement after surgery. The team continually strives to adapt and evolve the service to provide the best care for patients. Following the return of face-to-face appointments, and after extensive consultation with patients, the Physio Exercise and Advice Session was developed and launched in January 2024. In addition to shoulder exercises, it covers a range of information from scar management, reducing the risk of lymphoedema, to general healthy living advice. It also gives patients the opportunity to meet others going through a similar experience and they can give support to one another.

Winner

LACEY JONES SISTER, WARD 35

Lacey has worked extremely hard to organise and lead a project to support patients to get quicker access to treatment on Ward 35. This also helps to eliminate the pressures in Haematology.

She organised getting all relevant colleagues trained in giving infusions, liaising with Haematology to complete the training. She worked with clinical and non-clinical team members to develop the best process for the patients. Lacey has been involved in each step of the process, creating the Standard Operating Procedure and business case.

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GETTING TO GOOD AWARDS

HEALTH EQUALITY HERO

STROKE THERAPY TEAM The Stroke and Rehabilitation Therapy Team initiated specialist stroke therapy groups to increase socialisation, wellbeing and therapeutic opportunities for patients. The team run occupational therapy, speech and language therapy and physiotherapy groups which are adapted to meet the needs of patients. Examples of the activities include seated tai-chi, music quizzes, parachute games, team obstacle courses and mime games. The goal of these groups is to focus on rehabilitation, increase direct therapy contact time, support social interaction and enhance the overall patient experience. Patient feedback has identified satisfaction scores of over 90%.

Winner

THE MATERNITY PROJECT TEAM The UK has one of the lowest maternal mortality ratios in the world, but there are persistent disparities in outcomes for women depending on their ethnicity. Research shows that Black women are 3.7 times more likely to die than a White woman and Asian women are 1.8 times more likely to die than White women.

Maternal outcomes for Gypsy, Roma and Traveller communities show high rates of caesarean birth, miscarriage, pregnancy loss or child loss.

The team utilised local data to undertake a review of community needs. This focused on culture, leadership, access, service improvement and patient engagement. The team has since delivered an action plan which includes the recruitment of specialist and international midwives, patient leaflets in more languages, training programmes and engagement with communities.

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GETTING TO GOOD AWARDS

SUSTAINABILITY ADVOCATE MARIE DEVITT SUSTAINABILITY, RISK & COMPLIANCE OFFICER Marie is incredibly helpful and active within the Trust. She has implemented many changes to reduce cost flow and reducing our carbon footprint. She also regularly organises colleague wellbeing walks, often bringing a speaker along to explain the wildlife. She has implemented a new orchard and numerous flower beds to encourage pollination. Marie can often be seen busy working on energy reduction programmes and carrying them through to implementation. No matter if it’s water, electric or gas, she will find the best way to use it efficiently and in doing so further reduce the cost.

THE FLU CAMPAIGN TEAM Throughout the 2023/24 flu campaign, the flu vaccinators recycled every cardboard and every plastic vaccine package. This is an impressive commitment, saving large amounts of materials from going to landfill and also helping the Trust with disposal savings. This also aligns with two of the Trust’s values. The team are trying to inspire other departments within the Trust to take up green initiatives of their own and show every department can be sustainable.

HIGHLY COMMENDED SARAH RASHID ROTA COORDINATOR, MEDICINE Sarah has made a significant contribution to improving the reduction of agency spend over the last year. She has completed this by using the relationships she has built with our medical workforce to convert agency staff on to the bank. This includes resident doctors that were supporting escalation areas. The conversion of consultants to the bank equated to a £7.50 per hour saving. Her assistance has supported divisional financial recovery, demonstrating excellent partnership working. Sarah is an asset to the Trust and is instrumental in helping along our sustainability journey.

Winner

THE SUSTAINABILITY TEAM RSH AND PRH The Sustainability Team promote all things green at the Trust including waste and energy management, biodiversity, travel and transport. They are implementing the Trust Green Plan to achieve net zero by 2040. The team has recently installed additional secure cycle shelters to encourage colleagues to cycle to work. They also host a Big Green Week to promote greener travel. They have secured external funding for solar panels, LED lighting and for a low carbon energy centre. They are also implementing a clinical waste strategy to reduce the amount of clinical waste, resulting in a financial gain.

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GETTING TO GOOD AWARDS

WE ARE ALWAYS LEARNING CHAMPION BLESSING POKUAA ROTATIONAL PHARMACY ASSISTANT TECHNICAL OFFICER Blessing joined the Pharmacy Team in 2023 and enrolled on the Level 2 Pharmacy Assistant Programme and has gone from strength to strength. Blessing receives glowing feedback from training and education leads and continuous praise from the training provider supplying the course. She has never missed a classroom, always ahead on her work and now she is at the end point assessment stage of her course and consistently returning with distinction level mock exam results. She has so much knowledge and enthusiasm, it’s infectious. She has found a passion for learning and is already looking ahead to the next level of training and development.

HOLLIE BENNETT RADIOGRAPHER Hollie embodies the spirit of continuous learning and development. This dedication not only enhances her own expertise but also enriches the learning environment for everyone around her. She goes above and beyond to support students, providing them with the tools and motivation they need to succeed. Her genuine care for their progress is reflected in the thoughtful and engaging learning materials she creates. Her ability to apply theoretical knowledge in practical settings not only enhances her own performance but also inspires those around her to strive for excellence. Hollie is more than just a team member, she is a beacon of inspiration.

Winner MARIE MASON

OD PRACTITIONER AND TRAINER Marie joined SaTH in early 2023. In that short period of time she has developed training packages, masterclasses and delivered well over a hundred different sessions. She has engaged and motivated many colleagues in a range of different departments, both clinical and non-clinical. She is passionate about learning and development, advocating the People Promise ‘We are always learning’. She inspires others to learn and develop themselves which in turn has a positive impact on patient care and career progression and her joy of work and life in general is infectious.

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GETTING TO GOOD AWARDS

LEADER OF THE YEAR JAMIE HENRY SENIOR PRACTICE EDUCATION FACILITATOR The Practice Education Facilitator (PEF) Team is achieving great things with Jamie leading them. Jamie adapts to change, making her dependable and resilient no matter what challenges or obstacles she may face. Jamie is a natural at allowing others space to grow, giving guidance when needed and being proactive in supporting people around her to develop and progress. She leads with humility which is a true inspiration. Jamie has fostered a work environment where we feel valued and encouraged to do our best, making it her mission to ensure each team member reaches their full potential.

ANGELA LEWIS EPR PROGRAMME MANAGER Angela has worked within the Digital Services Team for several years, her hard work and dedication to ‘Getting to Good’ has been exceptional. She has led the Digital Transformation Project which has seen the roll out of many different systems that help colleagues to complete tasks more easily and assists with patient safety. She has not only continued to support all the teams within Digital Services with business-as-usual work, but she has also supported the Electronic Patient Record (EPR) Programme.

Angela has gone above and beyond to support teams, explaining change at all levels. As a manager, she always has time to chat and offer support.

RUTH SMITH LEAD FOR PATIENT EXPERIENCE Ruth is the epitome of a leader who leads by example. She consistently demonstrates strong communication skills and a compassionate approach when working with colleagues, patients, visitors and volunteers. Ruth has been instrumental in developing a Multi-Faith Chaplaincy Service which provides 24/7 multi-faith support. Ruth is a truly wonderful leader and role model who encapsulates the Trust values and has embedded them with the teams that she manages. Ruth is a caring, compassionate leader who truly has patients at the forefront of every decision she makes.

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GETTING TO GOOD AWARDS

LEADER OF THE YEAR HIGHLY COMMENDED NATALIE DULSON OPERATIONS MANAGER, EMERGENCY DEPARTMENT Natalie is a highly motivated, professional and valued member of the team. She goes above and beyond to mentor, support and grow the team within Acute Medicine. Natalie has been a beacon of hope and inspiration to many through good and difficult times. Her consistency and availability make her a hugely valued and trusted leader in the department. She has played a key role at multiple critical points throughout the development of the department and the ACP service. She finds ways to act on and address real issues facing front line clinicians. She is equally skilled at speaking to the entire department and facilitating talent conversations in one-to-one sessions.

Winner MANDY WILSON

ADVANCED NURSE PRACTITIONER Mandy leads the breast department with strength, diligence and grace. Mandy has helped to lead on the breast service pledge to improve care and has helped lead the way in the West Midlands on outpatient transformation. She has grown the team, helped to bring service improvements such as Magtrace and Vacuum Assisted Excision. Mandy has also been involved in research that has been presented and published internationally. She is a coapplicant on a successful grant from the National Institute for Health and Care Research to understand how to improve breast cancer care. She is a true leader demonstrating how to give the best care possible for her patients.

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GETTING TO GOOD AWARDS

RISING STAR SAM MATTHEWS, LEAD NURSE FOR THE ENHANCED CARE TEAM Sam started with the Trust two years ago and in that time has developed the Enhanced Care Service to support patients who require enhanced observations. She has built the team, focusing on the quality of care to patients as well as supporting cost savings. Her passion for developing and enhancing this new service is second to none, always focusing on the patient and ensuring patients are always at the centre of decisions. This service is certainly flourishing due to her determination to make a difference. Regional NHS Workforce leads are keen to share the work done as an excellent example of how this new service has delivered benefits to patients.

UZMA SOHAIL JUNIOR ASSISTANT OPERATIONAL MANAGER Uzma began volunteering at SaTH back in 2022 and in August 2023, Uzma successfully joined the Women and Children’s Operational Team as a support coordinator. In the last year, Uzma has represented SaTH’s values in all aspects of her work, playing a vital role in helping ensure a smooth delivery of a new paediatric digital system alongside her colleagues. Uzma ensures her work is always delivered to a high standard with patients and colleagues remaining at the heart of what she does. Her development has been phenomenal over the last 12 months, and the team can’t wait to see her future development at SaTH.

Winner KIRSTIE WATTON

MEDICAL SECRETARIES SUPERVISOR Kirstie joined the Trust in January 2023 and has gone out of her way to support colleagues and try to ensure the best for her teams and colleagues. Kirstie’s teams have faced many challenging times during this period with recruitment gaps, long term sickness and transitioning to new digital systems. But with Kirstie’s enthusiasm, proactive approach and endless support, she has supported the team through all of this. Kirstie demonstrates our Trust values daily, going above and beyond, caring for her team. Kirstie brings a great energy to the team and is a pleasure to work with.

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COMMUNITY AWARDS

VOLUNTEER OF THE YEAR NADINE WILDE Nadine has worked with the Dementia Care Team for over three years. If you were to look up positive culture, perseverance, accountability or loyalty to a team – you would find Nadine. She consistently demonstrates a can-do attitude and will find a way to solve a problem. She understands how to navigate sensitive situations and ensure confidentiality. She recognises that a simple thank you, or a shared laugh can make a person’s day. Nadine embraces the volunteer role with her heart and never fails to be supportive and above all kind to us all alongside her role.

HIGHLY COMMENDED BAILEY THOMPSON Bailey is an absolute superstar volunteer. She joined the Volunteer to Career Programme in 2023 and has gone on to achieve remarkable things. A year later, she is now a student midwife.

She has given over 300 hours of volunteering, supporting mums, colleagues and families in Maternity and goes above and beyond. Bailey mentors new volunteers by showing them around the unit, introducing them to colleagues and showing them where everything is. She is so incredibly hard working and fits volunteering around her full-time job and two children. She is always seen with a smile on her face, always goes that extra mile for us and for her patients.

Winner

PETER HICKING

Peter has been loyal, reliable and hardworking on the door of Phlebotomy, marshalling the crowds with the most impeccable manner. Peter has also provided a substantial amount of support for the Hospitals Transformation Programme (HTP). With the RSH Outpatients entrance closed, volunteers have been crucial to ensuring our patients and visitors find their way around the hospital. Whether on his normal shift in Phlebotomy or helping after the closure of the Outpatients entrance, or any of the other roles he has tried, Peter always greets our patients, carers, visitors, and colleagues with a smile, which is truly invaluable; a smile goes a very long way.

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GETTING TO GOOD AWARDS

PARTNER OF THE YEAR GEORGE MORTIMER, PARAMEDIC George is cheerful, helpful and was made to save lives. He has a way with people, making them feel so comfortable. He can make the quietest patients open up to him. Chatting with patients is one of the most important parts of the job and George does it effortlessly. From making small children smile, to helping the older generation to keep their independence and dignity, he is an amazing person through and through. George always goes out of his way to make every patient feel safe, well cared for and gives a real personal touch to the patient’s experience.

Winner THE PATIENT INFORMATION PANEL The Patient Information Panel is a group of patient representatives who reviewed and standardised all patient letters. The project was part of the rollout of the Electronic Patient Record (EPR) Programme to ensure all patient letters are accessible. As a result, around 7,000 different appointment letters were reviewed and reduced to 150.

The team was formed to reflect the diversity of people and the impact of patient letters, pulling together multiple stakeholders to drive the change. The team are health literate aware and applied this information, together with health literacy tools, to develop patient information at an appropriate reading age.

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SHROPSHIRE STAR

PUBLIC RECOGNITION AWARD WARD 24, RESPIRATORY “I have had four admissions since Easter with pneumonia and the staff on Ward 24, Respiratory are amazing and just put you at ease so you don’t worry. The staff genuinely love what they do. I know that if I have to go in again then my treatment will be given with as much care as any time before.”

“I am a palliative care patient with severe breathing problems. I am well known to the ward and each time I go in they go above and beyond despite being short-staffed. They go without breaks to ensure very poorly patients, like myself, are looked after. They always make the best of some very difficult situations whilst maintaining professional behaviour at all times. They hold your hand and comfort you in very hard times when you are fighting for your breath thinking your time has come.”

“This ward has looked after me many times. The staff go above and beyond to help everyone, they have saved my life on a couple of occasions, and I cannot thank them enough. The health care assistants are fantastic and do everything in their power to make our stay as comfortable as possible, nothing is too much trouble for them. I can’t thank them enough for getting me through the most scary times. I will never forget it. I owe my life to them.”

THE LINGEN DAVIES CENTRE “I am receiving cancer treatment at the unit and their care and compassion is second to none. They make a difficult day more bearable for me and so many others. The staff are all amazing and I can’t thank them enough for all they do. From the receptionist to the nurses and doctors, they all have a part to play in the running of this wonderful unit. We are very blessed to have this treatment centre in our area. They are supportive to the family members too, realising that they also need support.”

Winner

JANICE LLEWELLYN CHILDREN’S ONCOLOGY AND HAEMATOLOGY NURSE “We, as a family, have been visiting the unit for 10 years. Janice has been our rock. She is simply the best specialist nurse ever. Once she was away visiting family and we had issues with medication delivery she sorted it out even though she was on annual leave. My girls adore her, as we all do as a family. Nothing is ever too much. COVID-19 was hard as we had to shield, but Janice and her team made coming to hospital very special.

My girls used to look forward to their transfusions as it got them out the house and everything used to be set out for them from toys crafts everything they wanted.”

“Janice has been a massive support to our whole family for nearly 15 years. She goes above and beyond. Two of our boys rely on Janice for support and she is their support blanket in the medical world of haemophilia. She is on the end of the phone, even for the adults. We couldn’t have got through all the years of stress and panic without her. She has a great sense of humour, lots of banter which helps keep things normal. She is so passionate about her specialty and without her the unit wouldn’t be the same.”

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SPECIAL AWARDS

CHIEF EXECUTIVE AWARD

Winner

THE ENHANCED CARE TEAM The Enhanced Care Team was established in 2022 to provide enhanced care and supervision to patients within the trust to address the escalating temporary staffing costs and improve the service offered to patients requiring supervision. A Clinical Lead was appointed in October 2022 and following that a team of 40 band 2 healthcare support workers were recruited. The team care for patients with a higher level of risk to themselves or others, and support colleagues across the trust. They are a real credit to the organisation.

SPECIAL AWARDS

LIFETIME ACHIEVEMENT

Winner

KAREN JONES

CLEANLINESS TECHNICIAN Karen has been working for the NHS over 45 years. She was only 19 years old when she first started as a domestic technician. She is very passionate about her work and very caring. She has been in Wrekin MLU over 30 years therefore she has seen us growing, learning, getting married, having family through these years. Keeping the unit spick and span, and looking after the team members. Making sure everybody is ok or if she could help with anything. She always speaks to everybody and never had a cross word to anyone. The domestic department is also very proud to have her in their team. She is retiring in December and will be enjoying a well-deserved retirement.

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Annual Recognition Week took place from Monday 4 November and offered a lovely opportunity to pause, reflect and celebrate some of the incredible achievements happening across our hospitals.

During the week we held special events that recognised long service, volunteers, learning and development, inclusion and belonging, as well as the contribution of our military colleagues on Remembrance Day. Turn over to find out more…

Monday 4 November

Long Service Awards It was fantastic to open our Annual Recognition Week with our very special Long Service Awards.

This was an opportunity to celebrate the outstanding commitment and dedication of valued colleagues, who have achieved their 25 and 40-year milestones in the NHS. We also said a huge thank you to our colleague Sylvia Foster (below left) who has achieved an incredible 50year milestone.

Colleagues celebrating 25-years service

Hayley Flavell, Director of Nursing; Sylvia Foster; Ned Hobbs, Chief Operating Officer and Jo Williams, Chief Executive

Hayley Flavell, Lorraine Eades and Jo Williams 22

Colleagues celebrating 40-years service

Kathryn Poli and Helen Troalen, Director of Finance

Hayley Flavell, Rosie Kemp and Jo Williams Chatterbox Special November 2024

Helen Troalen and David Kemptser

Helen Troalen and Annette Meredith

Hayley Flavell, Christine Bloom and Jo Williams

Hayley Flavell, Elizabeth Chesters and Jo Williams

Eve Wilson and Helen Troalen

Hayley Flavell, Jeanette Barnes and Jo Williams

Jo Simpson and Helen Troalen

Julia Johnson and Helen Troalen

Hayley Flavell, Karen Breese and Jo Williams

Rebecca Race and Helen Troalen

Karen Sargeant and Helen Troalen

Hayley Flavell, Julie-Anne McKean and Jo Williams

Marie Devitt and Helen Troalen

Helen Troalen and Trish McLoughlan

Kerry Brotherton and Helen Troalen

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Tuesday 5 November

Volunteer Celebration Event Our Annual Recognition Week continued with our Volunteer Celebration Event, where we celebrated all of our wonderful volunteers and the incredible work they do to support our colleagues, patients and their families.

Our volunteers have collectively contributed 27,721 hours of their time over the past year and for that we are extremely grateful. Our volunteers are an essential part of our hospital service and the comfort and support they provide truly makes a difference. They leave a lasting impact on the people and families they help.

Jo Williams, Chief Executive, with Terry and Babs Seston, who are our oldest volunteers, both aged 90!

Andrew Morgan, Chair in Common 24

Julia Clarke, Director of Public Participation Chatterbox Special November 2024

Chatterbox Special November 2024

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Wednesday 6 November

Learning & Development Celebration Our Learning and Development Celebration took place on Wednesday where we recognised the achievements of 747 of our colleagues over the last 12 months and we also celebrated a year since the opening of our SaTH Education, Research and Improvement Institute (SERII).

Certificates of recognition were handed out to attendees, including those who had successfully completed Foundations of Supervision and Team Leadership (FOSATL), Diagnostic Radiographer Level 6, and Registered Nurse Degree Apprenticeships amongst many others.

We also had a Significant Contribution Award to recognise an achievement which has not only transformed our workforce, but highlights our commitment to excellence in healthcare, showcasing the power of collaboration, diversity, and resilience.

The award acknowledges the Recruitment Team, the OSCE Preparation Team and the post registration Practice Education Facilitators, in recognition of the phenomenally successful international project that has seen over 700 healthcare professionals join our clinical teams from various corners of the globe.

Hayley Flavell, Director of Nursing, and members of the International Project with their Significant Contribution Award

Rhia Boyode, Chief People Officer, Carmel Whiting, Anita Boateng and Hayley Flavell 26

Rhia Boyode, Charlotte Jackson, Danielle Childs, Hayley Flavell and Carmen Harper Chatterbox Special November 2024

Rhia Boyode, Gemma Selby, Hayley Flavell, Gloria Dzakpa and Denise Rotchell

Rhia Boyode, Heather Rushworth, Heidi van Diuvenbooden, Hayley Flavell and Jincy Jacob

Rhia Boyode, Karen Bywater, Laura Coxill, Katie Jenkin and Hayley Flavell

Rhia Boyode, Marsha Augustin and Hayley Flavell

Rhia Boyode, Tracie Arden, Rejimon Abdul Khadir Subaida Beevi, Tracy Jenkins, Sam Hill, Sheena Joseph and Hayley Flavell

Chatterbox Special November 2024

James Owen, Deputy Director of Education and Improvement

Donna Clark, Lead Nurse for Education

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Thursday 7 November

Inclusion & Belonging Event On Thursday 7 November, we celebrated our fourth event in our Annual Recognition Week, with our Inclusion and Belonging Event, which was a brilliant opportunity to celebrate the diversity of our colleagues, and more importantly, listen to your feedback.

We hosted a ‘Listening Lunch’, where Chief Executive, Jo Williams, and Helen Troalen, Director of Finance, spoke to colleagues from a variety of departments about the improvements we can all make within the realms of inclusion and belonging.

Ideas include: How do we share as an organisation that we are actively listening? How do we make sure that people feel truly valued? And how do we start a movement to stop describing groups of staff by their banding? You will hear more about these ideas in our forthcoming weekly messages.

Our aim is to foster an environment in which people can come to work and feel comfortable and confident to be themselves. Inclusion ensures everyone feels valued and importantly, feel they can add value. If you have ideas, please email sath.edi@nhs.net.

Jennifer Fullard, Chief Communications Officer; Jo Williams, Chief Executive and Helen Troalen, Director of Finance

Vicki Robinson, Organisational Development & Equality, Diversity and Inclusion Consultant 28

Jo Williams with colleagues at the listening event Chatterbox Special November 2024

Chatterbox Special November 2024

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Monday 11 November

Remembrance Event On Remembrance Day, we reflected and paid tribute to the Armed Forces personnel who have made, and continue to make, such remarkable sacrifices for our country.

As a Trust, we support our Armed Forces personnel through being Veteran aware, signing the Armed Forces Covenant and creating Armed Forces Champions.

Brian Hughes-Mundy, who is a porter at the Trust, is one on the Armed Forces/ Veterans Aware Champions who provides support to colleagues and patients. He is a proud veteran and was instrumental in a previous Trust receiving national recognition and awards. Brian is an advocate of encouraging employers to sign up to the Armed Forces Covenant for the benefit of reservists, veterans and the wider armed forces community.

Nigel Lee, Director of Strategy and Partnerships; Inese Robotham, Assistant Chief Executive and Pat Alred, Lead Chaplain

Sam Hooper, Senior Business Manager to the Medical Director and Hayley Flavell, Director of Nursing 30

Andrew Morgan, Chair in Common Chatterbox Special November 2024

Cpl Alex M and Cpl Dason T from Shrewsbury School Cadets

Kate King, People Promise Manager and Phil Stredwick, Assistant Complaints Manager

Colleagues at the PRH service

Colleagues at the PRH service, joined by Sgt Clara G and Sgt Frank J from Shrewsbury School Cadets

Chatterbox Special November 2024

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