Information Technology

During 2020, the Information Technology structure had to face the unprecedented situation of sustaining the educational process within an environment of constant changes caused by the pandemic.

For this reason, when making a summary of what IT did, we must focus on the teamwork of each of its members who joined forces with the rest of the school, so as to continue moving forward even in totally exceptional situations.

We managed to set up a work and action plan in under 72 hours, in which permits, accesses, configurations, equipment, shifts and workplaces were modified, with the aim of ensuring that each teacher had the necessary computer equipment to be able to carry out their virtual classes, and that each member of the staff had the resources to be able to continue operating the school’s facilities and processes.

New service agreements had to be made with suppliers so as to align them with our new needs and guarantee educational continuity.

Changes were applied in the support structures and assistance to the end user, as well as in the way of receiving and distributing equipment, and in the way of remotely attending to demands that had never been presented to us before.

All this taking into account that an important part of the service continued to go through our internal networks. In view of the lockdown, different remote monitoring and control systems were launched and implemented.

The effort, adaptations and changes in working methods that were made, were IT’s contribution to this unique situation which allowed us to collaborate by being able to maintain a high-quality service and availability in all areas of the school.

Ruben Hawryluk

IT Manager