Top 5 things a steward should remember

1. Make sure you meet deadlines

The CBA provides deadlines for things like filing a grievance. If the deadline is missed, you will not be able to proceed with the grievance. Keep a calendar diary with dates clearly marked so you don’t miss deadlines. If you need more time, ask for an extension from management and get it in writing.

2. Always get back to the grievor

If the issue is not grievable under the contract, see if it can be resolved in another manner. If not, tell the member that the issue cannot be written as a grievance, and give them the reasons.

3. Write concise grievances

Grievances should be short and sweet. Your grievances should identify the grievor, outline the problem in a sentence or two, state what article of the contract is being violated, and indicate how you want the problem to be remedied. Save the arguments for the meeting. Remember, your grievance becomes evidence.

4. Prepare the grievor

Go over the details of your case and your arguments with the grievor and prepare them. Be able to decide on your best evidence and the best strategy. Role play with the grievor so they feel comfortable and prepared. Don’t wait until the grievance meeting to prepare the grievor for what to expect.

5. Anticipate protential problems

Problems can often be resolved before they explode into grievances. Members may not be as familiar with contract violations and grievable issues.