2012-2013 SARC/SARCAN Recycling Annual Report

SARC/SARCAN Recycling ANNUAL REPORT 2012-2013 People of all abilities reaching their potential and enjoying full citizenship

TABLE OF CONTENTS 03 Message from the SARC Board President and Executive Director 04 SARC Board of Directors 2012-2013 06 Waitlist Initiative Wrap Up 08 Human Resources Services and Supports 10 Employment for All 12 Professional Development 13 Celebrating Success with SARC 14 SARC and SARCAN New Websites 16 SARCAN Depot Expansions 18 2012-2013 SARCAN Milestones 19 SARCAN Non-legislated Programs 20 Finance Report 22 Financial Statements

The 2012-2013 year was busy for SARC. Between working towards goals in our strategic plan, and creating new and exciting opportunities in the areas of professional development, education, employment and more, SARC and SARCAN are looking forward to the years ahead. By reading all about our year past, you will understand the goals and plans for our upcoming years.

The future looks bright.

SARC MISSION STATEMENT:

TO PROVIDE VISION, LEADERSHIP AND SUPPORT THROUGH ADVOCACY, EDUCATION, AND THE DEVELOPMENT OF PERSONAL AND EMPLOYMENT OPPORTUNITIES

MESSAGE FROM THE SARC BOARD PRESIDENT AND EXECUTIVE DIRECTOR

Darwyn Worsley SARC Board President

Amy McNeil Executive Director

SARC and SARCAN Recycling are entering the 2013-2014 year with a sturdy foothold into the strategic priorities that were set by our Board of Directors in 2012. The themes adopted continue to provide a solid foundation and guiding perspective that support our efforts to remain strong and viable well into the future. This annual report will highlight the headway made in our four key strategic areas: Organizational Performance, Service Enhancements, Organizational Profile and Building on Success.

In the fall, we launched our newly redesigned website. Our online visitors now experience a more vibrant and seamless view of the whole SARC, which includes SARCAN Recycling.

We’ve streamlined access to our very rich content, making visits to both the SARC and SARCAN website more exciting, interactive and informative than ever. Our aim was to extend the reach of SARC’s services to a broader audience within community-based organizations, disability professionals, board members and members of the general public interested in disability services and recycling.

SARCAN Recycling continues to implement and explore strategies aimed at improving the overall customer experience in our depots. Reducing wait-times, offering enhanced return options and ensuring depot improvements that contribute to product flow efficiencies have garnered considerable attention.

Our Member Services Division took on a thorough review of the scope of services provided. A number of necessary modifications and exciting enhancements were initiated or are planned for implementation in the near future; all aimed at improving effectiveness, maximizing investments , increasing accessibility and being responsive to the varying needs of community-based organizations in Saskatchewan.

2012 was not without challenges even in the midst of strong provincial growth and advancements in the disability services sector. Throughout the last year we have challenged our Members, our employees and have engaged our Board to look at services in a different way and to redefine our place in our changing surroundings.

SARC and SARCAN Recycling have responded to today’s technology-driven way in which organizations do business.

We found ourselves in a unique and challenging position.

We needed to take advantage of systems and technology that contribute to more efficient and effective services, while ensuring that we never lose sight of, or minimize,

the integral role played by our most valuable resource: our people. Whether it is our Members, people with disabilities, our employees, our Board of Directors, Saskatchewan residents, or our stakeholders, SARC and SARCAN Recycling are as uniquely home grown as the Roughriders.

Since 1968, SARC and our Members have invested considerable effort in ensuring we consistently deliver top quality services. Excellence is part of everything we believe. The belief that evolution and change are inevitable and proactive, progressive thinking are the tools necessary to keep up has been highly evident at all levels of our organization. Throughout this report you will read how our Members, our Board and our employees responded to progressive growth for Saskatchewan overall. We have continued to define and re-define quality processes and refine how we deliver services, manage projects and provide programs.

Over the past several years, SARC and SARCAN Recycling have experienced an impressive, yet daunting, growth rate that is often due to factors for which we have no control or can claim little or no responsibility for. Likewise, there are the uncontrollable factors that have negative or more challenging impacts. Sluggish return rates as a result of a long, cold winter, unstable salvage markets, competing companies expanding in our province, and workforce struggles are just a few that tested and continue to test our Association.

Regardless of the growth, challenges or opportunities we experienced as an Association, one thing is even more apparent than ever before; we have a winning culture, fostered by many. Our Association continues to respond, evolve and be one of the best, most diverse business models both in the realm of supporting people with disabilities and recycling. As we move forward into our 45th year, we continue to leverage the strong foundation that was built up by the strength of a unified, progressive Membership.

Throughout the Association, thousands of professionals of all abilities are hard at work, ensuring that needs are met and exceeded with innovative solutions that create often immeasurable value to the province of Saskatchewan.

We cannot ever lose sight of this. As we embark on this intriguing and ever-moving journey, the people of Saskatchewan should know that they can trust SARC, SARCAN Recycling and our Members to continue to be a homegrown brand for which they can count on and be proud of.

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SARC BOARD OF DIRECTORS 2012-2013 SARC BOARD COMMITTEES Member Services Division Mandate: To support Member Agencies through professional development, organizational supports, government relations, and sectoral

Darwyn Worsley

Amy McNeil,North Executive EastDirector

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advancement with a focus on collaboration and partnership.

Committee Members: Al Love, Glen Holmwood, Gwen Loewen, Tanya Mitzel

SARCAN Recycling Division Mandate: To be a leader in sustainable recycling, environmental protection and employment opportunities for people of all abilities.

Al Love, North Associate Canadian Deafblind Association - SK Chapter

Committee Members: Ward Willson, Doug Macdiarmid, Jim Frape, Brian Haswell

Finance Division Mandate: To provide accurate financial information, accounting services, and advice to SARC Board and Management.

Committee Members: Lionel Prefontaine, Esther Redden, Lynne Demeule, Shirley Sawatzky

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Lionel Prefontaine Treasurer External Appointment

Tanya Mitzel, North Manager Menno Homes of Saskatchewan Inc.

Esther Redden South West West Central Abilities

Ward Willson, South Manager Langenburg & District Activity Centre

Gwen Loewen, North East Menno Homes of Saskatchewan Inc.

Glen Holmwood, North East Porcupine Opportunities Program Inc.

Jim Frape, South East Pipestone Kin-Ability Centre Inc.

Me veles dollatur aut ut labo. Posapiciam evenditia

Doug Macdiarmid North West Multiworks Corporation

Lynne Demeule South Associate Cheshire Homes of Regina

Shirley Sawatsky South East Wheatland Regional Centre

Not Pictured: Brian Haswell, South East Cosmopolitan Learning Centre 5

MINISTRY’S WAITLIST INITIATIVE WRAPS UP

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n October 2008, the Government of Saskatchewan announced what will forever be a historic milestone for the disability services sector: the Ministry of Social Services’ Waitlist Initiative to eliminate the waitlists that existed at that time for residential housing, day, and specialized programs for people with intellectual disabilities.

As the initiative formally came to a close on March 31, 2013, SARC has been taking a look back to reflect on the success stories and its supporting role through our New Initiatives Team. Made possible through Ministry investment, this team was put in place to provide support to agencies choosing to expand their services to bring people off the waitlist. “Plan it. Build it. Staff it.” The Ministry and SARC recognized that it wasn’t going to be as easy as it sounded and developed a mechanism to support agencies through every phase of expansion: community and organizational development (including strategic planning), assistance with policy development and implementation, facility planning (including inspecting and advising on plans and building codes), and human resources (including identifying recruitment and retention needs/strategies for expanded services).

Through the Waitlist Initiative and with assistance from SARC’s New Initiatives Team, the sector has seen new community-based organizations established, expansion into northern Saskatchewan, SARC Members getting into new areas of service delivery and/or expanding into nearby communities where there was a need for service, day program expansions, and residential service expansions in a variety of forms (group homes, apartment buildings, supported independent living). Some specifics include the development of 75 new groups homes (space for 244 new individuals) developed, 17 new and/or expanded day program initiatives developed, new day programs for 290 individuals and 844 additional supported independent living hours to help support individual independence.

All of the expansions were undertaken to provide individuals with options that would meet their needs in their community of choice, and SARC is very proud to have been a part of that. As of March 20, 2013, the Ministry reported that 430 or 97% of the individuals on the waitlist have been served or have services under development. The Ministry is working with CBOs toward the development of supports for the final 10 individuals, which will be advanced with the 2013-2014 budget.

SARC is also pleased to report that the Ministry has extended funding for two of the New Initiatives Team positions (Human Resources and Facility Planning) for another year (2013-2014).

The Waitlist Initiative was a wonderful example of the partnership between the Ministry of Social Services and SARC. It is evidence of what can be achieved when the Government of Saskatchewan, SARC Member Agencies, and SARC collaborate to work toward a common goal. It is our common goal that people with intellectual disabilities receive the highest quality of service and that, in partnership and with proper funding supports in place, there will be capacity in our communities to address the needs of individuals as they emerge – because we know the need is there. SARC Members want to be part of the solution as demand for services emerge and evolve, and we look forward to future opportunities to support people with intellectual disabilities.

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The Grand Opening of Rainbow Haven Group Home in Spiritwod. Rosthern-Shellbrook MLA Scott Moe officially opened the home with the ceremonial ribbon cutting (right).

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new individuals receiving access to day programs

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new group homes developed with space for 244 individuals

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new and/or expanded day program initiatives developed

Government Partnerships SARC and our government partners had another productive year working on initiatives for the benefit of our Member Agencies and the individuals they support.

Whether the initiatives were targeted to services, employment, or the environment, our partnerships with the Ministries of Social Services, Economy, and Environment are greatly appreciated – together, we are building stronger communities.

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HUMAN RESOURCES SERVICES AND SUPPORTS SARC EXPERIENCED ANOTHER BUSY YEAR IN SUPPORT OF OUR MEMBERS’ HUMAN RESOURCES NEEDS.

EMPLOYEE AND LABOUR RELATIONS: SARC’s Labour Relations Advisor responded to nearly 800 Member Agency HR/LR inquiries and requests for support, including: • Performance management • Interpretation and application of collective agreements and legislative provisions • Collective bargaining services, including acting as agency representative upon request • Assisting with correspondence to employees and/or the union by reviewing and providing advice on draft documents • Arbitration advocacy services in the grievance/arbitration process • Attending meetings to support agencies when dealing with complex issues with unions or legislative bodies While certain issues call for Member Agencies contacting a lawyer for a legal opinion, SARC is pleased to provide these day-to-day supports to our Members as a very cost-effective approach to building employee and labour relations capacity in our sector.

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HUMAN RESOURCES SERVICES AND SUPPORTS CONTINUED...

RECRUITMENT AND RETENTION SARC’s Facilitator of Human Resources worked with our Member Agencies on their specific initiatives related to employee recruitment/retention and workforce planning, including: • Providing recommendations on job descriptions • Consulting on marketing/recruitment strategies • Consulting on human resources policies • Providing information on best practices regarding compensation grid design • Facilitating succession planning processes In addition to Member-specific initiatives, SARC also focuses on provincial initiatives to promote recruitment and retention in the disability services sector. Examples over this past year included: • Participating at career fairs to promote our Members’ employment opportunities – recent events have included initiatives of the Open Door Society • Participating in SIAST’s Business Dinners to engage with students from the human services fields • Re-designing SARC’s Caring Careers website, www.caringcareers.ca, to allow job seekers to customize their search and learn more about what it is like to work in the sector

• Launching the New Employee Orientation and Onboarding Guide, which provides checklists and strategies for management to welcome and engage new employees throughout their first year (a project of the Recruitment & Retention Committee – a Provincial Partnership initiative) SARC also worked very closely with the Ministry of Social Services throughout 2012-2013 to put forward recommendations for improvements in staff compensation and training at all levels of the organization. On December 17, 2012, the Government of Saskatchewan responded with $8.94 million directed to the lowest paid front-line workers at SARC Member Agencies, providing our Members with an approximate 11.5% increase to the wage budget for their employees who fell under specific Contract IDs according to the Ministry of Social Services. The Government of Saskatchewan has also indicated that this is one step toward a comprehensive compensation system and that there is more work to do. SARC continues to work on our Members’ behalf to address wages for Program Coordinators, Managers, and other leadership/administrative employees, and we remain committed to providing quality training opportunities and promoting the value of working in the disability services sector.

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EMPLOYMENT FOR ALL SARC’S COLLABORATION WITH GOVERNMENT AND STAKEHOLDER GROUPS ASSISTS THOSE WITH BARRIERS TO EMPLOYMENT TO FIND MEANINGFUL WORK

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any SARC Member Agencies have employment programs to assist individuals with disabilities or other barriers to prepare for, obtain, and maintain employment in their communities. SARC and our Members believe that everyone has a role to play in contributing to our society and economy, and there are a number of initiatives throughout the year to promote and support employment for people with disabilities.

Supported Employment Transition Initiative SARC’s Supported Employment Transition Initiative (SETI), which is made possible through an annual grant from the Ministry of the Economy, provides funding support to community-based organizations (CBOs) to enhance supported employment services throughout the province. The annual grant, which is administered by SARC, also covers the salary of SARC’s SETI Coordinator, whose role is to support the funded projects to ensure their success over the one-year timeframe.

SETI is a wonderful example of SARC’s collaboration with government and stakeholder groups. The SETI Steering Committee, which provides oversight for the initiative and makes the decisions on the funded projects each year, consists of: SARC, Ministry of the Economy, Saskatchewan Association for Community Living (SACL), Office of Disability Issues, Ministry of Education, Ministry of Social Services, Ministry of Highways and Infrastructure (employer representative), Saskatchewan Indian Training Assessment Group Inc., Service Canada, Redvers Activity Centre (SARC Member Agency representative), Gabriel Dumont Institute.

The SETI Steering Committee identified the following funding priorities for the 2012-13 fiscal year: New Initiatives, projects which include a role for employers in supporting the success of workers with disabilities (e.g. natural supports in the workplace), projects that demonstrate the importance of “job maintenance”, transition programs for youth from high schools to work, new initiatives as they relate to the aboriginal population.

SARC’s aim is to support grassroots initiatives to build employment programs throughout Saskatchewan communities. The current amount of approximately $300,000 provides funding for six to eight supported employment programs each year (requests totaled nearly $700,000 for 2012-2013). CBOs use their funding primarily for staff wages to work with individuals to prepare them for employment and work with employers to meet their business needs in the community. Last year, the eight projects funded through SETI achieved 180 paid employment positions for their clients, ranging from full-time, part-time, seasonal, and contract positions.

Because of this, 82 individuals were able to reduce their reliance on Social Assistance, with 69 of them reducing their reliance entirely.

IN THE 2012-2013 YEAR, 82 PEOPLE REDUCED THEIR RELIANCE ON SOCIAL ASSISTANCE THROUGH SUPPORTED EMPLOYMENT PROJECTS

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PROFESSIONAL DEVELOPMENT: CONFERENCES, TRAINING SESSIONS AND PARTNERSHIPS CREATE ENHANCED EDUCATION OPPORTUNITIES IN SUPPORTED EMPLOYMENT

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ARC provides some professional development opportunities throughout the year to support and promote excellence within the field of supported employment. Our Spring Conference has sessions dedicated to those working to support individuals with their employment goals. We are pleased to continue to see delegates from other provinces joining us for this event to network with our province’s service providers.

SARC’s SETI Coordinator is also active in the Canadian Association for Supported Employment (CASE) and presented at the 2012 CASE Conference. Engagement within CASE provides SARC with opportunities to network with leading organizations from across the country. We are also very pleased to be partnering with CASE to serve as the host for the 2014 CASE Conference and highlight the many successes here in our province.

SARC also delivers training for the SETI-funded projects each year. The training consists of a two-day session to introduce the principles of supporting individuals to obtain employment, a twoweek period where the CBO employees are assigned “homework” to apply these principles back at their organization, and another two-day session where the group comes together to review their practical experiences and receive additional training. The principles covered throughout the training include: • Employment philosophy (no one should be excluded from the opportunity to work) • What supported employment is and the various types • Discovery (learning about the individual’s interests, skills, learning styles, etc.)

• Developing an employment plan • Labour market and business discovery (employer engagement) • Assisting individuals with the job application process • Task analysis and job analysis • Fading (assisting the employer to establish natural supports in the work place for the employee).

PROMOTION: SARC is proud to celebrate individuals’ achievement of their employment goals, the employers that believe in and experience the benefits of employing people with disabilities, and our Member Agencies that support these connections. With SARC’s launching of its social media platforms and website blog last year, we are taking the opportunity to promote and celebrate the many success stories across the province.

One initiative we are quite proud of is our annual Employer of Excellence Awards (held last year on October 17 in conjunction with SARC’s Fall Conference).

SARC Member Agencies nominate employers that they consider champions of supported employment, and an independent panel selects one recipient in the categories of Small, Medium, and Large businesses. SARC employees travel to the recipients to create a short video highlighting their stories of how supported employment has benefited their organization [which also features the individual(s) employed]; these videos are shown and recipients are honoured with an award at SARC’s annual Awards Banquet.

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LEARNING CENTRAL – PROFESSIONAL DEVELOPMENT FOR CBO EXCELLENCE SARC exists to support our Members’ capacity to deliver needed services in their communities. A very important factor in organizational capacity is continuous education, and SARC continues to focus on professional development – in program and safety related areas for Front-line Staff and administrative and leadership areas for Management and Boards. To see our training calendar, online registration, and event brochures (with details, locations, and Member/Non-Member registration rates), visit www.sarcsarcan.ca/events. We are committed to providing our Members with top quality transferable learning opportunities, and we work with facilitators and speakers within Saskatchewan and across Canada/North America to deliver this.

Here are some highlights of the 2012-2013 year: SARC Spring Conference The 2012 SARC Spring Conference,

Breaking Down Barriers and Forging our Own Path, was held in Regina and attracted over 150 Direct Support Professionals, Program Coordinators, and Supported Employment Practitioners from CBOs across the province. Sessions included: • Encouragement for the Encouragers, presented by Valerie Cade • Bullying in the Workplace, presented by Valerie Cade • Diversity in the Workplace, presented by Michael Bortolotto • Crisis Prevention & Support Program, presented by Bo Mahlangu • Finding Value in My Day, presented by Cara Milne • Marketing for Job Developers, presented by Annette Borrows • Creative Job Coaching, presented by Annette Borrows • Positive Rebel, presented by Michael Bortolotto

Fall Conference The 2012 SARC Fall Conference, Leading for

Tomorrow, was held in Regina and had professional development sessions for the over 100 Senior Management and volunteer Board Members registered. Sessions included: • Board Development, Recruitment and Engagement, presented by Brown Governance • Succession Planning, by Brown Governance • Launch of the New Employee Orientation and Onboarding Guide, presented by Vicki Towriss • Social Enterprise, presented by Marty Donkervoort • Leadership Begins with You, presented by Marion Grobb Finkelstein Employee and Labour Relations Training SARC offers a variety of employee/labour relations training sessions; in 2012-2013, we delivered Duty to Accommodate and Performance Management.

SARC is also able to deliver sessions on-site for organizations upon request, and a number of SARC Members utilized this service.

PART and TLR SARC and our Members remain committed to

supporting the safety of the individuals being supported and the employees delivering that support, and employee training is crucial for an organization’s risk management.

Professional Assault Response Training (PART) © is designed to help employees identify and appropriately respond to potentially assaultive situations. PART© principles support the emphasis of self-control, assessment skills and verbal crisis intervention.

PART© interventions are to be used when the primary and back-up treatment plan does not work, and there is an immediate threat of injury. Two sessions of PART were coordinated in 2012-2013.

The TLR© program is designed to help employees identify and manage risks associated with client handling and moving general objects. TLR© includes a thorough assessment process of self, environment/equipment and client/object. TLR© is developed to assist licensees with meeting the minimum requirements of Saskatchewan’s occupational health and safety legislation related to safe patient handling and musculoskeletal injuries. Three sessions of TLR were coordinated in 2012-2013.

SARC’s Basic Skills Training (BST) Program for DSPs BST is an

Supervision Series (Levels 1-3) over the last few years in support of our sector’s developing leaders. Naslund Consulting Group delivered two sessions of Level 3, which focuses on conflict and covers approaches to addressing conflict, the goals of resolving conflict, and facilitation of the collaborative approach model.

in-house training program that is designed to teach Direct Support Professionals the knowledge, skills, and attitudes to promote choices, independence, and quality of life experiences for people with disabilities that they support. BST builds staff expertise and confidence, and it positively impacts attitudes toward choice, dignity, and respect. Modules cover an introduction to people with disabilities; services for people with disabilities; values and attitudes; roles and responsibilities of a Direct Support Professional; communication; health, safety and emergencies; skill development; and personal care. This program is Saskatchewan specific, lowcost, and written with the disability services sector in mind. BST is taught on-site at the organization by Tutors trained by SARC, and it takes approximately eight months to complete. Learners who successfully complete BST receive four course credits towards the SIAST Disability Support Worker Certificate Program, which makes it an excellent stepping stool to continued education. In 20122013, 102 employees registered for BST, and SARC trained nine new Tutors.

Standardized Admissions Training The Standardized Admissions

Bursaries Thanks to provincial training dollars accessed through

Great Supervision Level 3 SARC has been offering the Great

Process was developed in partnership between SARC, SARC Members, and the Ministry of Social Services and was designed to support successful transitions for individuals with disabilities into residential and day programs. SARC has been offering training sessions for two years (training for new employees or as a refresher) for Program Coordinators of SARC Member Agencies and Community Services Workers of Community Living Service Delivery within the Ministry of Social Services to guide people through the process and explain how to correctly adapt and use the forms. Two sessions were held in 2012-2013.

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the Provincial Partnership between the Ministry of Social Services and SARC (which also provided partial funding for some of the learning opportunities listed above), bursaries are made available each year to support continued education in the disability services sector. In 2012-2013, the following bursaries were granted: • Basic Skills Training (for learner registrations) – 40 • Basic Skills Training (for tutor training) – nine • SIAST’s Disability Support Worker Certificate Program – 10

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CELEBRATING SUCCESS WITH SARC

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he disability services sector sees successes both large and small—from improvements in everyday life, to overcoming adversity to achieve major milestones—there are many reasons to celebrate with the individuals that SARC Member Agencies support.

The relationships that form between an agency’s staff and the people they support are inspiring stories that are worth sharing.

The Al McGuire, Volunteer of Distinction and Employer of Excellence Awards are an exceptional way to showcase the commitment and dedication of individuals with disabilities and the customized support that helps them achieve their goals.

For the 2012-2013 year, SARC’s Fall Conference became the platform for SARC’s new Celebrate Success Awards Banquet. Feedback for the realignment of the awards was very positive, and attendance was the highest on record. The award winners below were presented with a video vignette at the Awards Banquet.

Al McGuire Award for Life Skills Enhancement—Terry Lynn O’Dell, Saskatchewan Abilities Council, Saskatoon

Determination and strength are the standout qualities of Terry Lynn’s personality. After suffering a stroke in 2008, Terry Lynn worked diligently to return to community employment and independent living. With a positive attitude, and an infectious smile, Terry Lynn has achieved all of her goals, and is once again a vibrant part of her community.

Al McGuire Award for Transition to Employment—Gordon Carnegie, Estevan Diversified Services, Estevan

Even before finishing high school, Gordon knew what his calling would be: he wanted to work at SARCAN Recycling. The team at Estevan Diversified Services (EDS) worked with Gordon to develop a customized program to help him achieve his goal. With support from his family, Gordon traveled from Stoughton to Estevan to train at EDS. Gordon learned counting and memorization techniques through the life skills program, and started living independently in Estevan through the SILP program. Gordon is now working full time at SARCAN, and is a very enthusiastic and hardworking employee.

Al McGuire Award for Move to Independent Living–Elizabeth Darveau, Redvers Activity Centre, Redvers

Elizabeth might just have the cleanest home in Redvers. After transitioning from a group home into her own apartment, Elizabeth excelled in all areas of living independently. Not only is the apartment sparkling clean, but it is comfortable and welcoming. Elizabeth saves money she earns from her part-time job to purchase new items for her home. The support staff at Redvers Activity Centre say Elizabeth’s transition happened practically overnight after moving to her own place.

Al McGuire Award for Community Involvement—Garry Bradley, Plus Industries, Inc., Melfort

Garry Bradley is a very familiar face in Melfort. The 2012 McGuire Award Winners (L to R): Gordon Carnegie, Elizabeth Darveau, Terry Lynn O’Dell and Garry Bradley pose with the Honourable June Draude, Minister of Social Services.

For the last 30 years, Garry has run his own lawn care business, and he is very involved in the Melfort 4-H Club and Fair Society. He also sits on the Board of Directors for Special Olympics.

Garry’s community involvement extends beyond organized activities; he also volunteers his time helping seniors shovel their walks in the winter and mow their lawns in the summer. Garry and his wife Rachel are part of the SILP program at Plus Industries.

Volunteer of Distinction—Ellen Gaunt, Light of the Prairies Society, Saskatoon

Starting in 1948 at the Saskatchewan Abilities Council, Ellen has also volunteered with John Dolan Elementary School, Greystone Elementary School, as well as sat on the boards of both Cosmopolitan Industries, Ltd. and Light of the Prairies Society. In addition to her time, Ellen also volunteered her business, Paramount Day Spa, over the years, where she offered services such as haircuts, manicures, and more. She also taught personal hygiene courses, all in an effort for people with disabilities to lead more community-inclusive lives.

Employer of Excellence Awards—Sherring Gold, Boston Pizza Yorkton and Husky Energy

Through working with SARC Member Agencies, many businesses enjoy the benefits of hiring people with disabilities. This year’s winners were Boston Pizza and Sherring Gold in Yorkton, and Husky Energy in Lloydminster. All three of these businesses actively sought to hire people with disabilities and have found their employees to be dedicated, hard-working and reliable. With the help of SARC Member Agencies, employees are able to transition into employment situations more seamlessly.

Congratulations to all award recipients!

THE NEW SARC WEBSITE IS ALL ABOUT CONNECTING PEOPLE PROVINCE-WIDE

SARC’S NEW WEBSITE LAUNCHED

FEATURES INCLUDE TRAINING AND EVENTS CALENDAR, ONLINE REGISTRATION, MEMBER INTRANET AS WELL AS A NEW DESIGN

In 2012, SARC launched its new website. Many new features were created to establish a more dynamic site, which will allow SARC to better promote the sector and our services with customizable functions such as a home page carousel rotation, blog function, social media presence and more.

Event Calendar and Online Registration: This year-round calendar shows what kind of professional development

opportunities are available throughout the year. Conferences, workshops, training sessions and more are available, and now users can register online, making it easier for SARC Member Agencies and other CBOs to enroll staff in various training opportunities.

Market Place e-Commerce: Many SARC Member Agencies produce items to sell, and the new SARC website now offers users the opportunity to view the product catalogue and order items online.

Members Intranet: The new website features an enhanced “Members Only” section, with four different login areas customized for each type of user; Executive Directors and other Management Staff, Front-Line Staff and Program Coordinators, Board Members and Basic Skills Training tutors. Each area features a forum for users to connect and share information throughout the province.

Blog: The new website features a blog that acts as an expansion to communication areas. The blog is a great way to engage SARC’s Members and other stakeholders by providing regular updates on all things SARC. As the website expands and grows, the blog will play a more pivotal role for SARC staff to connect with the Membership and beyond.

Social Media: In alignment with the new website, SARC also launched a Facebook page and a Twitter feed to connect with our

own Membership, other Saskatchewan non-profit organizations, as well as organizations in other jurisdictions in Canada and the US. SARC’s social media presence is continuing to expand and grow. These platforms are an excellent opportunity for SARC to provide timely and informative updates about the disability services sector.

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SARCAN’S NEW WEBSITE WAS DESIGNED WITH OUR CUSTOMERS IN MIND

SARCAN WEBSITE GETS NEW IDENTITY

WITH A NEW DOMAIN NAME, AND A NEW DESIGN, THE WEBSITE FEATURES INCLUDE A RECYCLING COUNTER, GOOGLE MAPS FOR DEPOT LOCATIONS, BLOG AND MORE

SARCAN’s new website was launched in October of 2012. The new design features a user-friendly layout, with easy to find, current information. SARCAN location information is now available through Google Maps, and information on what and how to recycle is more prominent. The new responsive design is more intuitive for SARCAN customers on the go with mobile and tablet compatibility.

The new website also incorporates SARCAN’s social media presence, with a blog and links to youtube, Facebook and Twitter. The Facebook and Twitter pages have allowed for SARCAN employees to connect across the province and customers to interact with SARCAN. Twitter allows us to connect to recycling organizations all throughout North America, and we are able to stay connected with Saskatchewan. When Mike Siwy, a SARCAN staffer, won a gold medal at the 2013 Special Olympics in Korea, Premier Brad Wall sent a message of congratulations to Mike through Twitter.

Facebook is an excellent platform for employees across the province to share the latest news from their depots., such as; fundraising efforts, holiday decorations, employee milestones, renovations, and more!

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SARCAN RECYCLING DEPOT EXPANSION IN 2012-2013 In 2012-2013, SARCAN executed several capital improvement projects, in alignment with our longterm strategic goals of growth and responsible expansion. The year focused on smaller improvements to depots to improve efficiencies for services, as well as four major depot expansions, which occurred in Saskatoon (west), Moose Jaw, Kamsack and Grenfell.

Saskatoon West SARCAN opened in June of 1990, the third SARCAN depot to open in Saskatoon.

The depot originally took up the last bay in a car wash. At the time, the recycling business starting to take off, so the depot expanded into a second bay at the car wash! In 1995, the depot moved to its current home. In the 2012-2013 year, the depot experienced its largest renovation yet.

Grenfell more than doubled its space and now has a customer area that is 2,200 square feet. The new space allows for a forklift loading area. Previously, all of the container processing was done manually.

This improvement will increase container flow and handling efficiences.

The new features of the Saskatoon West depot include an additional 3,000 square feet of space in customer and staff areas (an increase of 33%), renovated customer area with new floors and new counters, renovated space for staff including a new staff room and washrooms, and new equipment, including a Multi-Material Flattener.

Kamsack nearly doubled its space, and now has over 3,500 square feet available to use. Before the relocation the staff loaded trailers in an unheated bump-out with a scissor lift.

Now, the depot employees have the capability to load trailers inside with a forklift. Kamsack will receive a Multi-Material Flattener crusher in the 2013-2014 capital year, which will improve service in the depot.

The Moose Jaw depot expanded in the Fall of 2012, doubling its square-footage and enhancing customer service areas by adding both express and bulk order drop off areas. The expansion also allowed new spaces for electronics and paint dropoffs for customers. All of these improvements will create an enhanced customer service experience by improving and expanding space in the depots.

EVERY DEPOT TELLS A STORY...

Nearly a quarter century after the first grand opening, Moose Jaw’s SARCAN recycling depot held a grand re-opening to celebrate renovations to the facility on October 18, 2012 and featured greetings from Environment Minister Ken Cheveldayoff; Mr. Glenn Hagel, Mayor of Moose Jaw; and appearances from Warren Michelson, Moose Jaw-North MLA and Greg Lawrence, Moose Jaw-Wakamow MLA. Located at 50 Manitoba Street for 24 years, the SARCAN in Moose Jaw is a staple in the community. Moose Jaw Mayor Glenn Hagel attended both the Grand Opening in 1988 and the Grand ReOpening in 2012.

AFTER RENOVATIONS WERE COMPLETE, THE MOOSE JAW DEPOT DOUBLED IN SIZE. 16

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A PICTURE OF 2012-2013 IN RETURN RATES P.E.T. Plastic

79.43%

Total numberof P.E.T. plastic is 109,471,790

Aluminum

87.26%

Total number of aluminum cans is 210,764,776

Glass

86.99%

Tin

Total number of glass is 26,395,261

Total number of tin is 656,141

81.75% total return rate province wide

87.26%

Mixed Plastic Total number of mixed plastic is 1,851,200

79.43%

Juice Boxes Total number of juice boxes is 17,663,822

49.22%

A LONG AND COLD WINTER SHIFTS THE FLOW OF BEVERAGE CONTAINERS IN SASKATCHEWAN The winter of 2012-2013 broke records for coldest temperatures and amounts of snow. Environment Canada reported that the Spring of 2013 was the coldest one in over a century.

SARCAN customers across the province were saving their beverage containers for warmer weather. From November 2012 to March 2013, container return rates were very low, which reflects the lower total return rate than previous years. The 20132014 year started with record breaking return rates, thanks to the warmer weather and melted snow.

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SARCAN RECYCLING 2012-2013 MILESTONES Penny Removal Since the Government of Canada has phased out the Canadian penny, SARCAN had to restructure its deposit refund system to eliminate penny pricing. As such, we no longer offer a one-cent return for cans purchased outside of Saskatchewan. In 2012-2013, only 1,105, 492 out-of-province cans came through the depots.

Other out-of-province beverage containers, such as glass or plastic, have never received any type of refund—now the process will be the same for all out-of-province containers.

SARC Member & SARCAN Contract 44 of SARCAN’s 71 depots are operated directly by SARC Member Agencies. Through the winter of 2012-2013, SARCAN Recycling worked with the SARC Members who operate depots to negotiate a new contract that aligns with SARCAN’s four-year contract with the Ministry of Environment. The new Member-operated SARCAN depot contract term is April 1, 2013 to March 31, 2016.

Strategic Planning SARC’s four-year strategic plan for 2012 to 2016 was initiated in the last fiscal year, and work began immediately in the areas of Organizational Performance, Service Enhancements, Organizational Profile and Building on Success. The targets set out by SARCAN’s Strategic Planning working groups include a review of all depot operations, including an evaluation of container flow patterns. This will be done in conjunction with the upcoming Multi-Material Recycling Program, initiated by the provincial government, and launch of curbside recycling throughout communities in Saskatchewan. To ensure that customers are still coming to SARCAN to collect their deposit refunds, throughout the winter of 2012-2013, SARCAN worked on the development of media and general awareness campaigns that launched at the start of the 2013-2014 fiscal year. Major themes for these campaigns include SARCAN’s 25th Anniversary, awareness of our programs (with the slogans “many happy returns” and “it pays to recycle at SARCAN”), and the six billionth container celebration. Celebration activities will take place at the local and provincial level throughout the summer of 2013.

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NON-LEGISLATED MATERIALS UPDATE IN ADDITION TO BEVERAGE CONTAINER RECYCLING, SARCAN ALSO RECYCLES USED PAINT, END-OF-LIFE ELECTRONICS, MILK CARTONS AND JUGS AND BEER BOTTLES Used paint, electronics, beer bottles and dairy container recycling continued to perform well in the 2012-2013 year, and are all working within their longer-term contracts.

PAINT: 306,306 used paint containers came into depots and were either reused or recycled. The ‘free paint’ shelves located within the depots continue to be popular, with community groups and individuals using the paint throughout the province each year.

BEER BOTTLES: With the elimination of the penny, SARCAN was unable to offer a four-cent refund on beer bottles. Working in partnership with the Saskatchewan Liquor and Gaming Authority, as of February 2013, SARCAN offers a five-cent refund on refillable beer bottles. In the 2012-2013 year, SARCAN recycled 9,486,236 beer bottles.

UNIFIED DAIRY RECYCLING SYTEM: This year, there were 7,576,499 plastic milk jugs returned and 4,606,322 paper milk cartons recycled. The UDRS program participated in Telemiracle in February of 2013, with a recordbreaking donation of $51,417.74.

END OF LIFE ELECTRONICS: During the 2012-2013 year, 6,581,447 pounds of electronics were recycled, which means the SWEEP it to SARCAN program continues to be popular and successful. This year, the three SARC Memberoperated electronics dismantling sites went through a full audit process. All three locations, Saskatchewan Abilitlies Council Yorkton Branch, Estevan Diversified Services and Prince Albert’s KIN Enterprises, successfully completed the audit, placing them in a select group of 15 total dismantling centres in Canada that have met EPRA-RPQ approval in Canada.

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FINANCE REPORT - SARC The year ending March 31, 2013 was a year of growth. SARC’s funding remained stable and SARC continued to provide a variety of services to Members and administer various projects. Overall financial results were similar to prior year. SARCAN was in the second year of a four-year funding contract with the Ministry of Environment, and coming off of a record year of returns in 2012 continued to see high volumes of materials returned to the depots.

To ensure sustainability of the SARCAN system, there were various reviews and cost control measures implemented throughout the year and these will continue into the future.

SARC Revenues

SARC Expenditures

SARC receives government funding to carry out some of its initiatives and projects supported by the Member Services Division. The majority of funding received is not available for on-going SARC operating costs (mostly term/project related).

Member Services expenses include several departments such as Waitlist, Human Resources/Labour Relations, Marketing, Communication & Education, SETI, the Provincial Training Committee (PTC), and Recruitment & Retention.

Government grant revenues increased by 2.64% over the prior year which was mainly a result of increased funding to support cardboard and paper recycling ($786,000 in 2013 vs. $655,000 in 2012). SARC acted as administrator of these funds and passed them along to our Members that operate these recycling services.

Member Services costs increased over the prior year as a result of the increased cardboard and paper recycling payments (increased correspondingly to the revenue received). Other costs remained at a similar level to prior year in relation to the grant funding received.

Other sources of funding, including Sales of Member Products, Interest, Other, declined by 12.30% from prior year.

Total SARC revenues were 0.75% higher than the prior year.

Administration costs also increased over the prior year mainly due to salary and benefits costs reflecting cost of living adjustments, as well as any reallocations of staff. As projects change, more personnel may be allocated to Administration.

Total SARC expenditures increased over the expenditures of the prior year by 5.81%.

Pension and Benefits

Insurance

SARC is the Administrator of a multi-employer defined contribution Pension Plan, providing a pension plan option to community-based organizations province-wide for both Member Agencies and other Social Services-funded organizations. Presently, SARC’s Pension Plan has 113 divisions, encompassing 3,538 individual participants. The Pension Plan has investments currently valued at just over $48 million. For the calendar year ending December 31, 2012 the Balanced Fund, which holds the majority of the participant funds, had a 7.24% return compared to a -1.10% return the year before.

SARC’s insurance program has been in place for more than 18 years. The program has evolved significantly in that time and will continue to do so with the input and participation of the Membership. The program was initiated, designed and implemented by the Members, for the Members.

SARC also administers two Group Benefit plans on behalf of approximately 78 Social Services funded agencies in Saskatchewan, as well a third Benefit Plan in respect of SARCAN Recycling employees throughout the Province.

The program provides coverages for, but not limited to, Workshops, Activity Centres, Group Homes, SARCAN Depots, Independent Living, Retail and Service Operations which were initiated to provide employment and activities for the member clientele. This Insurance Program provides (1) Comprehensive Limits and Coverages designed for the member’s operations, (2) Continuity in Coverages for all participating members and (3) Premium Savings/Reduction for all participating members.

IN THE 2012-2013 YEAR, THE SARC ADMINISTERED PENSION PLAN GREW TO 3,538 INDIVIDUAL PARTICIPANTS 20

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FINANCE REPORT - SARCAN RECYCLING SARCAN Recycling saw a slight decline compared to the record year in 2012, yet results were still strong. Contract revenue from Government was received as per the four-year contract and increased from the previous year by 5.61%. Salvage sales saw a decline due to decreased volumes of returns, as well as depressed salvage markets.

Non-legislated material volumes in all programs saw a decrease from the previous year.

SARCAN Recycling Revenues Overall revenues decreased by 5.08% from the prior year. The increased contract revenues were offset by the decreased salvage revenues. As well, there was a $1.48 million gain on the sale of the old Saskatoon processing plant in the prior year which did not occur in the current year.

Legislated containers distributed (sold) in Saskatchewan for the year-ended March 31, 2013 were 4.6% more than the prior year. Return rates for the year ended March 31, 2013 when compared to these distributions were as follows: % INCREASE

% INCREASE

(DECREASE)

2013

2012

(DECREASE)

# of containers returned

Return Rates

Return Rates

in Return Rate

Aluminum

0.74%

87.26%

93.05%

(5.79)%

PET Plastic

(3.31)%

79.43%

83.56%

(4.20)%

Glass

(8.78)%

86.99%

93.97%

(7.00)%

Tetra

(8.90)%

49.22%

55.53%

(6.30)%

Total

(1.77)%

81.75%

87.01%

(5.30)%

Type of Material

Containers returned remained relatively high compared to the record returns in 2012. Beer bottle returns decreased by 3.75% compared to the prior year.

SARCAN also recycles several non-legislated materials, some of which are contractual in nature while others are ancillary to the SARCAN operations. Non-legislated materials include non-legislated containers, cardboard, beer bottles, milk containers, oil recycling, paint and electronics. The financial results of materials contracted with third parties is presented separately. These contracts include milk (contracted with participants in the dairy industry), paint (contracted with Product Care) and electronics (contracted with SWEEP).

SARCAN Recycling Expenditures Legislated collection costs, which include depot operating costs, increased by 6.45% over the prior year. The majority of the overall increase came as a result of increasing wage and benefit costs, and there were also increases realized in rents, utilities and property taxes. Transportation costs decreased 7.41% from the prior year as a result of a decrease in container volumes and slightly lower prices of fuel. The collection costs on a per legislated container basis are 4.9¢ per container; a slight increase from 4.5¢ cents per container in the prior year.

Processing costs decreased from the prior year by 8.85%, due to new efficiences created at the new Saskatoon Processing plant. Additionally, no moving expenses occured, as they had in the previous year, from the relocation of the Saskatoon processing plant.

Administration costs increased 8.76%, after allocations to non-legislated materials. The majority of the overall increase came as a result of increasing wage and benefit costs. There were also increased costs relating to consultants for the website redesign that occurred during the year.

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FINANCIAL STATEMENT Financial statements for combined SARC and SARCAN, SARC, SARCAN Legislated, SARCAN Non-legislated and Unified Dairy Recycling System (UDRS).

Combined Statement of Financial Position as at March 31, 2013

2013

2012

3,509,924

$ 3,100,666

10,823,241

10,653,641

2,178,899

3,357,446

444,484

452,976

20,000

20,000

13,986,094

12,956,897

$ 30,962,642

$ 30,541,626

$

$

Assets Cash

$

Short Term Investments Accounts Receivable Inventory, Prepaids, Other Long Term Investments Net Fixed Assets

Liabilities and Equity Accounts Payable Unamortized Property Funding

1,459,279

2,607,716

4,388,640

4,624,800

25,114,723

23,309,110

$ 30,962,642

$ 30,541,626

2013

2012

2,265,834

$ 2,207,471

Gross Profit on Sale of Member Products

28,447

40,915

Interest

29,154

31,642

483,514

505,962

Equity

SARC Statement of Operations Year Ended March 31, 2013

Revenue Government Grants

$

Other $

2,806,949

$

2,785,990

$

2,334,563

$

2,282,377

Expenses Member Services Administration

Net Loss

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626,053

515,694

$

2,960,616

$

2,798,071

$

(153,667)

$

(12,081)

SARCAN Legislated Statement of Operations Year Ended March 31, 2013

2013

2012

Revenue Contract Revenue

$

Legislated Salvage Sales Gain on Sale of Fixed Assets Non-legislated Salvage Sales Other Revenue

21,778,000

$ 20,621,000

6,333,072

7,788,931

125,016

1,480,709

1,027,448

1,111,923

406,497

256,933

$

29,670,033

$

18,433,831

$

31,259,496

Expenses Collection Costs

$

17,316,437

Processing Costs

3,256,589

3,572,705

Administration

1,783,579

1,639,906

Transportation

1,606,030

1,734,541

Non-legislated Expenses

1,028,375

1,088,680

Amortization

1,278,905

971,447

Net Income

$

27,387,319

$

26,323,716

$

2,282,714

$$

4,935,780

SARCAN Non-legislated Statement of Operations Year Ended March 31, 2013

2013

2012

2,027,799

$ 2,335,155

421,681

367,202

Revenue Contract Revenue

$

Salvage Sales Other Revenue

$

10,340

$

4,241

$

2,459,820

$ 2,706,598

$

926,159

$ 938,365

Collection Costs

763,320

763,934

Transportation

413,104

398,142

Administration

123,347

236,614

69,241

68,867

$

2,295,171

$ 2,405,922

$

164,649

Expenses Processing Costs

Amortization

Net Income Unified Dairy Recycling System Statement of Operations Year Ended March 31, 2013

2013

2012

Revenue Recycling Fees

$

300,676

Unified Dairy Recycling System Statement of Operations Year Ended March 31, 2013

2013

2012

346,784

$ 327,216

212,702

228,245

Expenses $

Salvage Sales $

442,573

$ 438,655

227,198

266,931

Purchase of Salvage Materials

705,586

Administration Costs

54,556

53,003

Transportation and Processing

32,944

33,551

$

646,986

$ 642,015

$

22,785

669,771

$

Advertising/Incentives

Net Income

$

$

63,571

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SARC/SARCAN RECYCLING 111 Cardinal Crescent Saskatoon, SK

Ph. (306) 933-0616 Fx. (306) 653-3932

Scan this code to see a digital version of this Annual Report.

email: contact@sarcan.sk.ca www.sarcsarcan.ca

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