We facilitate the provision of clinical services within primary care and the local community.
to our Winter 2024/25
Newsletter In this newsletter we summarise the projects we have been working on most recently, our plans for the coming months and respond to your questions as shareholders of PCL. If there are any areas you would like to discuss further, please do get in touch. We can arrange a visit, telephone call or a Q&A response
PCL acquired East Midlands Medical services (EMMS) on November 5th, 2024. EMMS provides community eyecare services for the people of Nottingham and is now the official ICB digital pathway for New and Post Operative cataract referrals within LLR
EMMS has gained a reputation for innovation within its field by harnessing digital solutions to meet patients needs
PCL’s relationship with EMMS began in 2020, when both parties worked together to deliver the LLR Urgent Eyecare Service during the height of the Covid-19 pandemic. Since then, the partnership has gone from strength to strength, resulting in PCL’s acquisition of the company
Luke Craig, who has been appointed Director of EMMS within PCL, commented “EMMS is the perfect addition to what is already a very strong service suite within PCL EMMS brings new specialist clinical skills which add breadth and depth to our already outstanding portfolio.”
The acquisition of EMMS perfectly compliments PCL’s Roving Healthcare Unit service which currently operates within Nottingham, supporting the Autumn/Winter vaccination campaign. However, the plan is to further strengthen EMMS’ clinical service delivery with the intention of extending the service further afield.
Luke continues “PCL has a proven track record of delivering excellent patient care whilst also achieving efficiencies within service provision. I am confident that we can do the same for EMMS and look forward to extending the service outside of Nottingham, benefitting the wider population of the East Midlands.”
PCL are delighted to introduce Natalie Slayman-Broom, who has joined the PCL senior management team as Chief Operating Officer. Natalie brings with her a wealth of experience and expertise which will undoubtedly benefit the organisation moving forward.
Boasting over a decade of senior leadership experience across the public sector, Natalie is highly skilled in dynamic, values-driven leadership
From her time leading the sexual health services in Birmingham and Solihull, to her role as Director of Strategy at one of the UK’s largest multi-academy trusts, Natalie has successfully driven improvements in service delivery and lead transformative change through influencing policy and managing complex stakeholder relationships.
Natalie is committed to introducing strategic innovation which enhances both performance and user experience
Natalie’s expertise spans strategic planning, policy implementation and governance, all grounded in a dedication to reducing barriers to healthcare and improving access for underserved communities
Whether delivering local healthcare initiatives or leading large-scale, multi-agency collaborations, Natalie’s ability to lead change, foster partnerships and deliver user-focused outcomes reflects her dedication to ensuring public services are safe, sustainable and accessible to all
PCL is funding a one year, proof of concept project for the use of Rapid Health, a digital triage and appointment booking system which delivers efficiencies for both patient and practice.
The project has been offered to LLR shareholding practices, enabling the proof of concept to be evaluated within a population covering 100,000+ patients For PCL, this project is an opportunity to invest for the betterment of the local healthcare community The aim of the project is to provide a business case for future commissioning/funding across LLR General Practices
Rapid Health supports practices by getting patients to the most appropriate clinician within the right timeframe The overarching aim is to reduce the 800am appointment request surge which places great pressure on telephone systems In addition to improving access, Rapid Health also provides efficiencies in both clinical and administrative resources.
Measham Medical Unit launched Rapid Health Smart Triage at the end of November Patients fed back positively about using the system to book their appointments and on average it takes patients four minutes to complete the process. Staff found that it was easier to use Rapid Health over the phone with patients than expected
In December, 2024:
43% reduction in telephone calls to the practice during the 8.00 - 9.00 rush
76% of appointments made using Rapid Health were automatically booked without requiring clinical input
DNA rate reduced by 32%
Thank you for practice interest in this project We have now exceeded our 100,000 patient population and the remaining practices will be launching Rapid Health in Quarter 4 We will continue to update you on the progress of this project and business case in future Quarterly Shareholder Newsletters We are excited about the potential which a General Practice-wide rollout out of Rapid Health could realise for not only our shareholders but your patients and the system.
Practices are welcome to explore Rapid Health directly and can book a free demo using this link: Book Demo
PCL would like to highlight the technical innovation that Long Clawson Medical Practice has introduced with their automated prescription collection point “MedPoint iSeries” Enabling 24/7 prescription collections improves patient access and experience for this rural community The MedPoint will also release staff time for other pharmacy related activities. The practice used the former PCL Equipment Rental Fund to purchase this.
Our third stakeholder event will be taking place on Tuesday 17th June 2025 at Holywell Court Conference Centre in Loughborough. This year’s theme will focus on the digital innovation of General Practice There will be keynote speeches and breakout sessions from industry and healthcare leaders, plus the usual marketplace event.
If you are interested in presenting at the event, then please contact info.llrpcl@nhs.net.
We would like to thank you for your continued support of Patient Care Locally
If you would like to tell us how you think we can provide greater support to our shareholding practices, please contact us via email, at: info.llrpcl@nhs.net
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