Patients Plus Corp Brochure

Harnessing the power of technology

to transform the way patient care services are managed

ABOUT US

Patients Plus - committed to revolutionising the way in which patients engage with their healthcare.

Patients Plus Limited is a joint venture between EyeV Limited and LLR Patient Care Locally (Community Interest Company). This partnership brings together a wealth of experience and expertise, both from the healthcare sector and digital software development.

Patients Plus has a mission to deliver patient-focused digital innovation within the healthcare system, encouraging patients to be an active participant in their own healthcare journey by giving them greater and easier access to information and choice.

Patients Plus is also committed to providing the healthcare system with greater efficiencies by implementing a cloud-based digital platform which allows various existing systems within health and social care networks to integrate. The result provides a consistency of process, reduced risk of duplications, the more appropriate application of resources and a freeing up of clinician’s time.

Jointly, EyeV Ltd and LLR Patience Care Locally boast over 20 years experience of working with digital software development and also healthcare systems, General Practice and Acute Trusts.

Together, their vision is to harness the power of technology to transform the way patient care services are managed. Leading to a positive impact for both patients and clinicians alike.

WHY PATIENTS PLUS?

In today’s world, we are increasingly embracing technology to make our lives easier.

Technology helps us to feel more in control and it expands our access to choice. Whether it is placing an on-line grocery order, purchasing an item for next-day delivery or using a search engine to find the best “deal” available, harnessing all that technology has to offer and applying it to how we live has become second nature.

We believe it’s time that patient healthcare services did the same.

WHAT IS WAIT LESS TIME ?

Wait Less Time is a brand new app, developed by Patients Plus, which utilises cutting edge technology to engage patients in making decisions about their own healthcare, encouraging patient choice.

Backed by a ground-breaking design, Wait Less Time also offers healthcare providers with a range of game-changing features which lead to greater efficiencies and the effective allocation of resources. This helps to lessen pressure on the system and deliver better patient outcomes.

WHY USE WAIT LESS TIME ? The Benefits to Healthcare Providers

Wait Less Time aligns how we deliver patient choice with the best technology currently available.

Wait Less Time takes a “whole system” approach which enables the efficient allocation of resources

Wait Less Time helps Integrated Care Boards meet their objectives by facilitating good waiting list management and meeting or exceeding their goals for Referral-To-Treatment times

Wait Less Time helps healthcare providers meet the service commitments as laid out in the NHS Act (2006) (economical, effective, efficient, engaged) as well as their own key performance indicators

Wait Less Time underpins the NHS constitutional commitment to patient choice

All of the above leads to better outcomes for patients and reduces pressure on the system.

WHAT CAN THE APP DO ?

Wait Less Time offers healthcare providers with technology which:

Maximises efficiency - both economical and resource-led

Can work at scale or individually

Provides a consistent approach, removing variation

Removes the risk of human error

Safeguards high quality care

Improves the quality of service provision, meeting the highest standards of clinical governance

Leads to improved CQC ratings

Over the coming years, performance data will become increasingly available to the public. There is a legal obligation for transparency Wait Less Time supports healthcare providers in delivering effective, efficient and economical services which put patient care centre stage.

KEY FEATURES OF WAIT LESS TIME

Wait Less Time provides a number of key features to benefit the healthcare provider to deliver pro-active care:

Patient Choice : Directory of Services

Patient Access

Patient Initiated Follow-Up Plus

Robotic Process Automation

Patient Communication

Bulk Referral Management

System Bridge

Wait Less Time gives healthcare providers choice too.

With Wait Less Time, you can choose to adopt the whole system OR you can cherry pick the features which would benefit you the most. Talk to us about how you think Wait Less Time might best work for you

KEY FEATURES OF WAIT LESS TIME

Patient Choice : Directory of Services

Patients are able to access a choice of locations for their treatment, all of which can be measured against a variety of different criteria (waiting list length, location, CQC rating, private or NHS). This allows patients to make an informed decision based on whatever criteria is most important to them.

Patient Access

Wait Less Time allows patients the ability to access their patient records and correspondence, message their provider, book appointments and access video consultations - which is more efficient for both the patient and the provider.

KEY FEATURES OF WAIT LESS TIME

Patient Initiated Follow-Up Plus

Wait Less Time offers a customisable, fully automated PIFU service, ensure that no patient is left behind.

A sophisticated voice recognition system identifies key red flag words which potentially escalates a follow-up appointment

All responses are recorded and patient notes automatically populated

Working at scale, PIFU Plus continues to follow up for a set number of times until a patient response is received. If no such response takes place, human intervention is triggered

The system is fully customisable, ensuring the patients who require human contact can be identified and attended to separately

PIFU Plus also provides a multi-lingual facility

PIFU Plus is both efficient and thorough, ensuring a high level of patient safeguarding

KEY FEATURES OF WAIT LESS TIME

Robotic Process Automation

Wait Less Time allows healthcare providers to perform a multitude of different maintenance and administration tasks at scale via an automated system

Whether it is filing correspondence, bulk maintenance of referrals, a mass clean up of a patient database - all of these tasks (and many more) can be achieved with unprecedented efficiency

This is economical, quick, secure and removes the risk of human error

Addressing these tasks at scale results in the provider being able to access true, measurable performance data

KEY FEATURES OF WAIT LESS TIME

Patient Communication

Wait Less Time is able to provide at scale or individual patient communication, via automated email, SMS, phone or Whatsapp

In addition to the PIFU Plus feature, Wait Less Time can provide such things as mass patient appointment reminders, public health advice and guidance, test, scan and vaccination prompts/reminders

The system is fully customisable ensuring the patients who require human contact can be identified and attended to separately

Wait Less Time can also be set up to react to certain patient responses via key words, flagging the patient for further follow-up

The patient communication feature allows for the efficient management of a Proactive Care list, for example Additionally, all responses and actions are automatically written back into patient notes, so there is a seamless record of patient interaction and response

KEY FEATURES OF WAIT LESS TIME

Bulk Referral Management

Wait Less Time is able to bulk manage e-RS patient referrals

It can be customised to undertake a variety of different tasks across literally thousands of referrals. For example, it can “clean up“ a database by mass processing entries, identifying dormant referrals and either removing them from the system or escalating their progress, regardless of how long they have been in existence

Mass automated referral management is both extremely efficient and cost effective

Processes can run at speed, outside of office hours, 24 hours a day, requiring the minimum of resources

Wait Less Time assists with hitting triage goals, speeding up the number of referrals processed

Wait Less Time also allows for a centralised and consistent way of processing referrals across all patients, enabling the healthcare provider to have greater control over how referrals are managed, mitigate human error and level-up their service

System Bridge

Wait Less Time provides a bridge between existing systems, which currently cannot talk to each other.

PREVENTION & INEQUALITIES PORTFOLIO

As a core part of the NHS Long Term Plan, Integrated Care Boards have been tasked to focus on preventative healthcare in order to improve the nation’s health. In doing so, this also helps to redress health inequalities.

In response to this, Patient’s Plus Ltd has developed a suite of cutting-edge, technology led tools and services designed to support practices in encouraging patient healthcare selfmanagement.

The Prevention & Inequalities Portfolio can be applied to any activity which would be best described as preventative medicine, such as vaccination, immunisation, screenings and checks, and diagnostic testing.

PREVENTION & INEQUALITIES PORTFOLIO

The Prevention & Inequalities Portfolio offers:

Database clean-up and management : meaning the redundant entries are identified and discarded. Those who require follow up can be targeted via an automated approach

Customisable patient follow ups: these can be via phone call, text or WhatsApp message and can be customised to suit the application and/or localised to assist with language barriers

Improved data and quality of reporting: an automated approach allows for an increased quality of data, helping to identify areas/groups which may need additional attention

Efficiency through automation: services can run 24 hours a day, freeing up clinicians and their team to focus on the patients who need their attention the most

More easily accessible patient servicesL. inclusion in an online service finder which allows patients to access services in a location most convenient to them, under-pinning patient choice

Helps to build trust with harder-to-reach groups: walk-in service finder encourages patient engagement by appearing less intimidating than access via the GP surgery

These tools and services can be chosen in any combination in order to best meet the needs of the client.