TERMS & CONDITIONS

Minimum Order

Our minimum order is 12 pieces, with no minimum per style or color, except Four Buttons which requires a minimum of 3 per color, sold in packs of 3.

Payment Terms

All orders under $500 must be prepaid with a credit card. Credit card at shipment; Net 30 upon credit approval. Please inform your customer service representative if you are interested in applying. This process takes 2–3 days and requires a signed credit agreement.

Back Orders

All out of stock items not shipped with the original order will be placed on back order and will ship as soon as they are available. Minimum quantity for back orders is 12 pieces. Please inform us if you do not wish to receive back orders.

Return Policy

Returns must be pre-authorized by our customer service department and all packages must be labeled with the RA # to help expedite the return process. We ask that discrepancies or damages be reported within 5 days of receiving your order. Call tags are issued at our discretion. Credits will be issued for all non-satisfactory orders within 30 days of invoice date. Returns may be subject to a 25% restocking fee. If the return is past 30 days we have the right to refuse the request.

Please contact our Customer Service Team at 1-888868-0588 or email us at info@sandiegohat.com with any questions. We look forward to hearing from you! Prices subject to change without notice.

San Diego Hat Co.

2875 Whiptail Loop East Carlsbad, CA 92010

Freight Terms

UPS Ground is our preferred shipping service. If you prefer we use a certain shipping company or have any special requirements, please inform us when placing your order.

Third Party Resale Policy

Selling on 3rd party resale websites, such as Amazon, E-Bay, etc., is strictly prohibited without SDHC consent.

Variance Of Product

Variance in color and finish are not considered flaws on natural product. These features are characteristic with all handmade artisan product. Colors may also vary slightly from depiction.

Embroidery Program

Set Up Requirements:

- Select style and color

- JPEG, AI or Vector file

- Purchase order to include locations of logo and PMS colors - $35 digitizing fee per logo

- Free virtual proof

Program Pricing: 24pc. Minimum, 12pc. per color minimum

For more information please email: info@sandiegohat.com

PBM3045, rust cover: UBL6839, natural/gold back cover: UBM6832, blush