inTouch June 2019

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HI THERE! WHAT’S INSIDE

04 Sandals FOUNDATION WINS AWARD 07 RECOVERING 14 MAKING NEWS

CAREER DEVELOPMENT

THE BUZZ

FROM A MISTAKE

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STYLE MOMENT

NEGRIL

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SANDALS BARBADOS

26 PICTURE STEVEN CYRUS SPOTLIGHT ON

PHOTOS

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HELP US MAKE INTOUCH BIGGER AND BETTER THAN EVER Reach out to your PR Managers and find out how you can contribute to your favourite staff magazine!

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I N T H E N E WS

Sandals Foundation Executive Director Heidi Clarke (centre) is flanked by Director of Sales & Marketing at Unique Vacations Canada Inc.’s Maureen BarnesSmith, and Senior VP of Sales at Unique Vacations Inc., Gary C. Sadler at the 20th annual Agents’ Choice Awards in Toronto, Canada recently.

THE SANDALS

FOUNDATION

Sandals Foundation is Canada’s Favorite Philanthropic Travel Foundation inTouch

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I N T H E N E WS

The Sandals Foundation has found another reason to celebrate this year with the NGO copping the award for Responsible/Philanthropic Travel Foundation at the recently held Agents’ Choice Awards Gala in Toronto, Canada. The Sandals Foundation, which marked its 10th anniversary in March this year, was founded by Sandals Resorts International Deputy Chairman, Adam Stewart to expand the philanthropic work of the successful resort chain in the Caribbean.

“We remain committed to providing opportunities for the development and sustainable growth of our Caribbean people and the region as a whole. While this remains our focus, we are very pleased to be recognized with this award and thank all those agents who not only voted for us, but also continue to support our efforts in making this a reality for those we serve,” shared Stewart, who is also the President of the Sandals Foundation.

The Agents’ Choice Awards were established in 1999 by Toronto-based Baxter Media and its flagship publications, Canadian Travel Press and Travel Courier. Since then, the annual Agents’ Choice Awards have become a highlyanticipated event in the Canadian travel industry and has evolved from a special supplement inserted in the magazines to an actual Gala Awards ceremony held in downtown Toronto over the past two years. This year, a total of 6,512 Canadian agents voted in over 40 industry categories. Sandals Resorts International was also voted as “Favorite Hotel Brand – All-Inclusive” for the 20th year in a row.

Earlier this year, the Sandals Foundation was accepted by the Department of Global Communications of the United Nations as one of the organizations across the globe whose efforts are contributing significantly to the implementation of the Agenda for Sustainable Development and the Sustainable Development Goals (SDGs). Through this association, the Foundation has committed to supporting the 17 SDGs and to raise public awareness about the purposes and activities of the United Nations and issues of global concerns.

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For the past ten years, the Sandals Foundation has been working diligently towards sustainable development in the Caribbean region, addressing issues such as marine & coral conservation, proper health care for all, and equal opportunities through improved educational facilities.

For the past ten years, the Sandals Foundation has been working diligently towards sustainable development in the Caribbean region, addressing issues such as marine & coral conservation, proper health care for all, and equal opportunities through improved educational facilities.

The UN Sustainable Development Goals require us all to play our part to ensure that no one is left behind. Our association with the Department of Communications for the UN solidifies our pledge to continue to work to ensure that the islands that we call home are on track for a sustainable future,” said Heidi Clarke, Executive Director of the Sandals Foundation.

Since 2009, the Sandals Foundation has impacted over 840,000 people in Jamaica, St. Lucia, Grenada, Antigua, Barbados, Turks and Caicos and Bahamas through its work in education, the community and the environment.

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C A R E E R D E V E LO P M E N T

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C A R E E R D E V E LO P M E N T

What to Do WHEN YOU

Make a Mistake at Work As they say, everyone makes mistakes. In many situations, you can correct your error or just forget about it and move on. Making a mistake at work, however, is more serious. It can have a dire effect on your employer. It may, for example, endanger a relationship with a client, cause a legal problem, or put people’s health or safety at risk. Repercussions will ultimately trickle down to you. Simply correcting your error and moving on may not be an option. When you make a mistake at work, your career may depend on what you do next.

Here are the steps you can take:

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C A R E E R D E V E LO P M E N T even if they do share responsibility for the mistake. In the end, hopefully, each person will be held accountable for his or her own actions.

Admit Your Mistake As soon as you discover that something went awry, immediately tell your boss. The only exception is, of course, if you make an insignificant error that will not affect anyone or if you can fix it before it does. Otherwise, don’t try to hide your mistake. If you do that, you can end up looking a lot worse, and others could even accuse you of a coverup. Being upfront about it will demonstrate professionalism, a trait most employers greatly value.

Apologize, but Don’t Beat Yourself Up There’s a big difference between taking responsibility and beating yourself up. Admit your mistake but don’t berate yourself for making it, especially in public. If you keep calling attention to your error, that is what will stick in people’s minds.

Present Your Boss With a Plan to Correct the Error You will need to come up with a plan to rectify your mistake and present it to your boss. Hopefully, you will be able to put something together before you first approach her, but don’t waste time if you can’t. Reassure her that you are working on a solution.

Then, once you know what you need to do, present it. Be very clear about what you think you should do and what you expect the results to be. Tell your boss how long it will take to implement and about any associated costs.

Make sure to have a “Plan B” ready, in case your boss shoots down “Plan A.” While making a mistake is never a good thing, don’t miss the opportunity to demonstrate your problem-solving skills.

Don’t Point Fingers at Anyone Else In a team-oriented environment, there is a good chance other people were also responsible for the error. While people are typically thrilled to take credit for successes, they are reluctant to own mistakes. If you can, get everyone to approach your boss together to alert her that something has gone wrong.

Unfortunately, you might not be able to make that happen. There are going to be some people who say “it’s not my fault.” It won’t help you to point fingers at others,

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You want your boss to focus on your actions after you made the mistake, not on the fact that it happened in the first place. Be careful about tooting your own horn, though.

Bragging about how you fixed things will not only call attention to your original blunder, it could raise suspicions that you made a mistake so you could swoop in to save the day.

If Possible, Correct the Mistake on Your Own Time If you are exempt from earning overtime pay, get to work early, stay late and spend your lunch hour at your desk for as long as it takes to correct your mistake. This won’t be possible if you are a non-exempt worker since your boss will have to pay you overtime—1 1/2 times your regular hourly wage—for each hour you work over 40 hours per week. You certainly don’t want to stir up more trouble by causing him to violate that requirement. Get your boss’s permission if you have to work longer hours.

Ask Yourself: Why Did This Happen?

Once you’ve got the problem in hand and have started your apology tour, you have some space to think more about why this happened. Sometimes mistakes just come out of the blue, in a moment of inattention or poor decision-making. Other times they’re part of a pattern of carelessness, or a lack of caring about the job. So after you’ve started the damage control process, it’s time to figure

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C A R E E R D E V E LO P M E N T

Why did it happen?

Sometimes mistakes just come out of the blue, in a moment of inattention or poor decision-making. Other times they’re part of a pattern of carelessness, or a lack of caring about the job. So after you’ve started the damage control process, it’s time to figure out why you’re in this situation in the first place.

out why you’re in this situation in the first place.

• Did I make this mistake/perform poorly because I don’t care about this job anymore?

• Did I make this mistake/perform poorly because I’m overwhelmed by my job, and need to make adjustments?

• Did this happen because I don’t have the right skill set, or need to know more about how things work?

If you made the mistake was because you’re just not into your job

It might be time to get out. It’s not ideal to quit straightaway—it’s much better to start exploring your options and opportunities before you jump ship. But if you’re already performing at a lower level because you’re unhappy or disinterested, that’s a major red flag.

If the mistake was due to you being overwhelmed by your job

Talk to your boss. ASAP. It’s time for a very frank discussion about your priorities, your tasks, and your role.

If things don’t change and performance continues to slide, that will be on you, and it will make things even more uncomfortable. Your boss has a strong interest in making

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sure you perform your best and stay a satisfied employee, so don’t fear the conversation. It might be possible to restructure your daily tasks, or find new ways to do them, so that you’re able to do your job at the level you know you can hit.

If the mistakes are happening because you don’t have the right skill set

You need to figure out what you’re lacking, and strategize how to either a) get those skills and knowledge; or b) share responsibilities in a way that works for you and your team. It may be that this is something you can handle on your own (for example, getting trained on a particular kind of software, or taking online seminars about time management). But it may well be that you need help from someone else in your company, and that’s okay. If you need to sit down with someone to understand processes or tasks, do it. If you need help from your boss prioritizing, ask for it. This goes back to showing that you’ve learned from past mistakes, and are trying to get stronger.

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- Source: The Balance Career

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T H E B U ZZ

SANDALS RESORTS BARBADOS Rally Hype at Sandals Barbados Sandals Barbados was abuzz with excitement earlier this month with the arrival of the 2018 Sol Rally Barbados Championship team of Jeffery Panton and Mike Fennell Jr. Several team members including General Manager Ramel Sobrino also took the opportunity to ‘pose’ by the pair’s Sandals branded Ford Focus WRC rally car. Panton and Fennell were also on hand to mingle with local journalists during a morning reception following their repeat win of the Flow King of The Hill. Unfortunately, the duo was unable to repeat their Rally Barbados championship run this year.

Jeffrey Panton, Michael Fennell Jr and General Manager, Sandals Barbados Resort Ramel Sobrino.

General Manager, Sandals Barbados Resort Ramel Sobrino poses with the winning car.

Senior Sales Executive Khadija Sobers with the two star racers.

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Epix Team Member Shavonne Cumberbatch enjoys her moment with the car.

ST Y L E M O M E N T When Marvette Williams walked into Grand Pineapple Negril’s Prestige Awards, everyone was already seated.

As she made her way to her seat, heads turned with her as she was dazzling. The vivacious bar supervisor caused jaws to drop and some to whistle as she passed by their seats. If that was not a style moment, then what is?

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Me no inna wah dem inna, me ever clean! It is safe to say that Animator at Beaches Negril Prince Oakley is a man of style and swag. He was spotted making a fashion statement in this green and black ensemble at the resort’s Prestige Awards. By the way, showing one’s ankle is now a thing. And check out the kicks!

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O U R VO I C E S

Vox POP

SANDALS Royal Plantation What do you think about the Reggae Girls’ performance in the World Cup?

DAMION DAVIS The girls did well. They scored a goal in their first World Cup so that’s a great thing for them.

ODENE JOHNSON I’m proud of them especially for scoring at least one goal, they did very well. I’m looking forward to them qualifying for the next World Cup.

GARTH SWABY

GEORGIA BLACK

They did pretty well. It’s good that they got the experience.

Females excel in so many other areas so I’m confident with hard work they will and continued practice they will continue to great in the sport.

The performance was not the best, but I am confident that with more training and exposure they will be great, because it’s great team.

HiFRIEND F R O M SA N DA L S G R A N D E A N T I G UA STEPHEN FAGAN MANAGEMENT TRAINEE CLUB SANDALS “Shout out to Shanique and the Club Sandals Team at Sandals Montego Bay.”

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S P OT L I G H T O N

STEVEN CYRUS SANDALS GRENDADA, ENTERTAINMENT

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S P OT L I G H T O N Meet Steven of the entertainment team. Lauded the most popular guy on property; Steven has received twelve (12) monthly and two (2) annual Legendary Talent awards. He is a member of the Sandals Festival of the Arts team for 2019, in the category of Dance Solo.

1. What is one of the things you would put on your “bucket” list?

Sky diving. It doesn’t matter where in the world but I have always wanted to skydive just for the thrill and excitement of it.

2. If a movie was made of your life what genre would it be, who would play you?

Dance comedy, due to the face that I am all about having fun and dancing is my biggest passion. Kevin Hart would be me because he is the funniest comedian ever!!

3. What is the first thing you notice about the opposite sex?

Personally. I look for a mixture of maturity, sense of humor, independence.

5.

4.

Mountain hideaway or beach house?

Mountain hideaway. I love being surround by the peace of nature, but believe or not, I am not much of a fan of the beach.

Where would you go if you were invisible?

I will sneak into a space ship and go to space

6. What is your favorite movie line? “Nooooo, she wasn’t reeaadyyyy!!!”- Kevin Hart

7. If you knew the world was ending in 2019, what would you do differently? Show more love and appreciation for others.

8. If you could witness any event past, present or future, what would it be?

Speaking to my grandmother one more time

11. What is you favorite thing about

9. What is the strangest thing

working in Entertainment?

you’ve ever eaten?

Possum/ Manicou. After finding out how nasty the animal is I stopped eating it.

Getting to meet a lot of people, to see other resorts and the ability to showcase my talents and improve my skills.

10. If you could swim in any liquid

12. Have you always seen yourself having a career in

what would it be and why? Water,

Entertainment? Yes, my dream is to become a

because it safe to swim in water.

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N E W PA R E N T

Monique Munroe Sandals Negril

Monique Munroe, Income Auditor at Sandals Negril is who a typical Jamaican would dub a “Frighten Friday.” Munroe gave birth to her son Zayne Orane Warren in November and you would think that no one else in the world has ever experienced motherhood. She is literally crazy about Zayne.

From WhatsApp statuses and Facebook posts to display pictures, once you know her then you know Zayne.

While this is her second child and she showers both her kids with love. In fact, on the day of his christening persons wondered whether a Sandals Negril function was taking place at the church. She received overwhelming support from her colleagues who have been claiming Zayne since he was in the womb. Munroe never allows anyone to miss inTouch

him for too long either, as she ensures she keeps everyone abreast with his growth by sending pictures of him every step of the way. Each month, she conducts a photoshoot and every time he does something new, she captures a video that is circulated to Zayne’s aunties and uncles at work.

Munroe is not one to cry easily but will in an instant if she learns her son is sick or uncomfortable. She never misses a beat and is often lauded for how great a mother she is.

People would often compliment her for how well-groomed and handsome Zayne is and the proud mother’s reply would always be, “It’s called taking care of your child.” She definitely epitomizes excellent parenting.

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No one wants to hold the snake Maurice! Sandals Royal Bahamian’s Engineering Supervisor enjoys the Sandals Foundation field trip fun at Ardastra Gardens zoo in Nassau Bahamas recently.

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Sandals Royal Plantation’s Cook 3 Sajaune Byfield enjoys what he does, as he prepares for dinner.

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Some of the ladies of Sandals Ochi’s Epix team, take a break from behind the camera to have their pictures taken – What lovely smiles.

Beaches Ocho Rios’ Diamond Team Member for the month of March, Shona Peart pose for a picture with hotel Manager Charles Blatcher and Kids Camp Manager Stacy Anderson during the resort’s recently held awards.

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The Island Routes team at Sandals Emerald Bay recently partnered with the Farmers Hill community and the Students of Rokers Point Environmental Club and Exuma Pride to collect over 200lbs of garbage as part of the Island Routes 10th Anniversary World Oceans Day Beach clean –up.

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Way to Go! Sandals Royal Caribbean’s Alecia Wilson (left) and Shelly-Ann Francis encouraged each other at Island Routes’ beach Clean-up held on World Ocean’s Day, June 8.

PR Manager Ian Spencer and Sandals Foundation Environmental Officer, Bianca Young were caught collaborating in protecting the coastline on World Ocean’s Day

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For the love! In honour of World Ocean’s Day (June 8) Island Routes partnered with the Sandals Foundation and the three Sandals Resorts in Montego Bay for a special beach clean up at Fisherman’s Beach, Montego Bay. The group collected 470.5 lbs of solid waste and 245 lbs of plastic.

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Team Watersports are all smiles as they celebrate their team member’s win during the recently held Sandals Ochi Beach Resort’s Quarterly Awards.

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Candid moments: Sandals Ochi’s Resort Shop Manager Heather Spencer and Supervisor Shamica Nicolson are caught having a photo moment during the resort’s quarterly awards held recently.

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The Wobbly Peacock’s bartender Tasheca Josephs serves up the drink of the day with a smile at Sandals Royal Plantation recently.

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It was cake day for these dads at Sandals Royal Caribbean who were feted and gifted by the resort’s team on Father’s Day.

So much can be said about Landscaper Tyrone Wilson of Sandals Negril. He is efficient, pleasant and he never says no to lending a helping hand. He certainly demonstrates who a team player ought to be.

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The mothers of Sandals Montego Bay came out in their numbers to treat the dads to lunch on Father’s Day.

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Sandals Resorts International’s Denise Brown beams as she receives her Diamond Team Member award from Deputy Chairman Adam Stewart at SRI’s Annual Prestige Awards.

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If you can’t remember her name, just ask for the life of the party. By means of a reminder though, she is Shelly-Ann Fullwood, Housekeeping Attendant at Sandals Negril.

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Sandals Ochi’s Jhenel Greenland feels the emotion in her spoken word piece during Saturday’s staging of the Ocho Rios’s Regional Finals of Sandals Festival of the Arts.

Director of Weddings and Romance Marsha-Ann Brown and her co-host Weston Haughton shining bright at Sandals Resort’s International’s recent Annual Prestige Awards ceremony.

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Sandals Resorts International’s Junior Accountant Shanice Watson stole the show in this beautiful gown at the recent Annual Prestige Awards ceremony.

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PICTURE PERFECT PICTURE PERFECT Sandals Ochi’s Melvin Gray performs his dance piece to the Lion King soundtrack at a recent event.

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The Club Sandals team at Sandals Negril is pulling out all the stops in guest engagement with what is called WOW Wednesdays. This photo frame is their latest ‘wow’ and it is a hit among the guests. inTouch

Sandals Royal Bahamian’s Green Team pose after a job well done for World Ocean’s Day beach clean-up.

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Candids are the best especially when it is a shot of a photographer. Anika Johnson is everyone’s favourite wedding photographer at Sandals Negril and for good reason too. She’s a boss! inTouch

Beaches Ocho Rios’ Shanique Geddes and Shandae Walters caught in mid performance during the staging of the Ocho Rios’s Regional Finals of Sandals Festival of the Arts.

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“Oh the passion and soul” – Beaches Ocho Rios’ Alex Richards sings his heart out to advance to the Grand Finals of the Sandals Festival of the Arts to be held at Sandals South Coast from June 23-29.

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Sandals Resorts International’s Human Resources team looking radiant at the recently held Annual Prestige Awards ceremony held at Sandals Montego Bay.

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Math Wizards! Sandals Montego Bay’s General Manager Carl Beviere recently sharpened his math skills with a lesson from these smart little ones on a recent Reading Road Trip to the Providence Infant School in St. James, Jamaica.

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All fun and games at the Sandals Royal Bahamian Father’s Day lunch.

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Nebat William Lead Island Routes Agent and Snovakia Watson both of Sandals Emerald Bay are pictured with the Rokers Point Primary Environmental Club members receiving there just reward for cheerfully volunteering to assist in keeping the Exuma community clean at the Island Routes 10th Anniversary World Oceans Day Beach clean –up held recently.

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Regional Public Relations Manager for the Negril Region, Jervene Simpson was all smiles as she collected a plaque from Principal at the Negril All Age School. Simpson was attending a retirement and appreciation ceremony where she received the award on behalf of Sandals and Beaches Negril for the resorts’ commitment to the school for over a decade.

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Sandals Royal Bahamian’s F&B Director Robert and Entertainment Manager Jeva snap some selfies on the ferry en route to Sandals Cay recently.

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General Manager at Sandals Grande Antigua Matthew Cornall (first left) and Executive Chef, Sandeep Supakar (last right) celebrate with the recipients of the Kitchen Awards for May 2019.

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Sandals Emerald Bay Training & Development Manager Angella Ferguson is pictured hosting Brand You Training Session with members of the Housekeeping Department.

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One of the lovely ladies of the Sandals Royal Plantation Loyalty and Travel department. With that beautiful smile Tavia Forrest is sure to book some returning guest.

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June Watkins of Sandals Grande Antigua performs at the Festival of the Arts on June 2nd.

She won the Female Vocalist category.

Baines Winston wowed the Sandals Grande Antigua audience with his Michael Jackson-inspired moves.

He copped the Dance Solo category.

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Jefford Joseph of Sandals Grande Antigua was deemed the best Male Singer in the Festival of the Arts Competition.

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The winner of the Spoken Word category of Festival of the Arts at Sandals Grande Antigua, Natasha Taff

The best Female Model award at Sandals Grande Antigua went to Akiko Gordon.

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The Male Model winner at Sandals Grande Antigua, Ron Sealey

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Darius Smith’s DJ-ing skills helped him to win the Top DJ category

Island Routes team at Sandals Grande Antigua engaged students from the Ottos Comprehensive School, a secondary school on the island, as well as Sandals Foundation volunteers in a beach clean-up on World Oceans Day on June 8th. The group is seen here after the clean-up at Fort James Beach. inTouch

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Iron Man’ and Sandals Grenada’s Steward, Dominic Charles approaches the finish line completing all three legs of the Sandals Grenada Triathlon held recently.

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PICTURE PERFECT Sandals Regency La Toc Golf Resort & Spa Team Members put on a thrilling performance during their recently held Prestige Awards. This year, The A Team Award went to the Stewarding Department. Umwalee Florenville copped the Heart of House award, while the Peoples’ Choice Award went to Andre Williams.

Miguel Charles took home the highly sought after Sandals Foundation Award, and Patricia-Ann Calderon emerged as the Diamond Team Member of the Year 2018. Congratulations to all of our awardees.

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Sandals Grenada’s EHS Manager Larissa Mark does her part to keep Grenada clean on the recent Island Routes anniversary beach clean-up.

Melissa Migliavacca, Sandals Grenada’s Spa Manager introduces Grade 6 of Grand Anse RC School to the Red Lane Spa on a recent resort tour.

Aldith Sabazan explains the Bouyancy Control Device (BCD) to a curious group of primary school students at Sandals Grenada.

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Cycling his way from third to second place at the Sandals Grenada Triathlon is Financial Controller- Benedict Hopkin.

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This is how you breathe underwater!’ Aldith Sabazan piqued the interest of some primary school students on a recent visit to the Aqua Center at Sandals Grenada.

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Sandals Halcyon Beach Resort dedicated the month of June to Team Member Fitness.

Throughout the month, team members were involved in a number of activities, from walking to kick-boxing and pickle ball, designed to knock them back into the best shape of their lives!

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