Sandals inTouch August 2021

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August 2021

YOUR TIME IS LIMITED, SO DON’T WASTE IT LIVING SOMEONE ELSE’S LIFE. DON’T BE TRAPPED BY DOGMA – WHICH IS LIVING WITH THE RESULTS OF OTHER PEOPLE’S THINKING.

August 2021

- STEVE JOBS -

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AT A GLANCE 08 10 12

Gordon ‘Butch’ Stewart Scholarship Recipients

Vox Pop

Sandals Grande St Lucian

Style Moment

Sandals Barbados & Royal Barbados

The Buzz

Sandals Negril Beaches Negril Sandals Royal Caribbean Sandals Montego Bay Sandals Royal Barbados Beaches Turks & Caicos Sandals Royal Plantation Sandals Ochi Sandals South Coast Beaches Ocho Rios

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GM Spotlight Martina Roth Sandals Halcyon Beach

New Parent

Sandals Grenada

Express Yourself

Sandals Grenada Beaches Negril

33 Sandals 360 66 Hi Friend

Sandals Grande Antigua

What’s New On The Intranet

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PICTURE PERFECT

August in Photos!

August 2021

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In the News

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IN THE NEWS

Three Team Members awarded Inaugural Gordon “Butch” Stewart Scholarship The Stewart family, Sandals Foundation and Sandals Resorts International, through its Sandals Corporate University, have awarded three team members with the inaugural Gordon ‘Butch’ Stewart Tourism, Hospitality and Service Scholarship.

The scholarship is open to team members across the Sandals and ATL Group, including the Jamaica Observer, Island Routes and Unique Vacations Limited’s Caribbean offices and was created to honour the company’s late Founder and Chairman, Gordon “Butch” Stewart, OJ, CD, Hon. LLD and fund team members’ pursuit of a Bachelor’s Degree in Tourism, Hospitality or a service-related discipline.

Adam Stewart, Sandals’ Executive Chairman shared, “My dad always believed in sharing knowledge and even before we had a Sandals Corporate University or an ATL Academy, he was passionate about learning and development and about empowering people to become their best selves. This scholarship is a manifestation of his longstanding belief in investing in our team

August 2021

members and is a most fitting way to celebrate and immortalize his memory.”

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After a call for applications in June and an extensive review process, Engineering Coordinator at Sandals Resorts International, Deidre-Ann Osbourne, Director of Guest Services at Sandals Barbados, Barbara Thomas and Wedding Documentation Specialist at Sandals Ochi Beach Resort, Michelle Samuda-McBean, will mark history as the first recipients of the scholarship, which

IN THE NEWS holds a combined value of more

six-year part time programme,

been with Sandals since 2004,

than US$41,000.

her gratitude knows no bounds.

I have grown as an individual

As he presented the recipients

“I am grateful and honoured to

with commemorative frames

be one of the first recipients of

recently, Stewart said, “Deidre-

this scholarship”, she said, “This

Ann, Barbara and Michelle, I am

company has opened so many

proud of you. I am proud that

doors for me and still continues

you have each taken the initiative

to do so. This is like a dream

to pursue further studies and

come true for me. I’ve always

to invest in your development.

had a drive to improve myself

I am proud to award you with

and this special investment that

the first ever Gordon ‘Butch’

Sandals has made in me will go

Stewart Tourism, Hospitality

a far way towards me achieving

and Service Scholarship and I

my goals. I want to express my

have all confidence that you will

sincere gratitude to the company

excel in your studies, continue

for finding me deserving of this

to represent the Sandals brand

scholarship.”

your fellow team members.

Congratulations and all the very best with your studies.”

One year into her pursuit of a Bachelor’s Degree in Human Resources at the University of the West Indies, Osbourne began the process of building her home.

It however soon dawned on her that her single income household would not be able to sustain both her education and her dream of building her home. She thought she would be forced to choose one dream over the other and was convinced that her dreams of pursuing further studies would go unfulfilled.

“

This scholarship not only pays homage to our Founder and Chairman, but signals our commitment to continuing to invest in our team members.

”

For Samuda-McBean, the move to pursue further studies has

This was before she saw the

been a long time coming and the

call for applications for the

scholarship could not have come

inaugural Gordon ‘Butch’ Stewart

at a more opportune time. She

Tourism, Hospitality and Service

will now pursue her Bachelor’s

Scholarship and decided to apply.

Degree in Human Resource

Now among the three recipients

Management at the University of

of the scholarship that will cover

the West Indies thanks to a full

the remaining four years of her

scholarship. She shared, “I have

always wanted to take my career even further. Human Resource Management has always been my passion and I want to be able to assist in the development of my fellow team members. Words cannot express how grateful and appreciative I am. Mr. Stewart believes in dreams and in giving back and I am so proud that I was selected. The selecting committee saw my potential and believed that I would not only excel in my area of study but also impact the wider team when I begin to work as a HR practitioner.”

Thomas, who will be pursuing a Bachelor’s Degree in International Management also with the University of the West Indies, was equally grateful for the full scholarship to gain certification in a field she is passionate about.

She said, “I have been working in Management for the last 11 years and with the increasingly diverse culture at Sandals Resorts, a global outlook is needed in order to be a relevant and effective leader.”

Especially thankful for the financial assistance after the uncertainty caused by the Covid-19 pandemic, Thomas added, “I am overwhelmed with gratitude. I must express gratitude to God, my General Manager, Resort Manager and Hotel Manager who have always supported me and pushed me to become a better leader. Lastly, Mr.

August 2021

with excellence and motivate

and as a professional but I have

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IN THE NEWS Gordon ‘Butch’ Stewart who made my dream a reality thanks to globalization and who has touched so many lives and continues to do so through his legacy which lives on through our Executive Chairman.”

Following the passing of Founder and Chairman, Gordon ‘Butch’ Stewart in January, the Sandals Foundation, in a move to preserve and honour his legacy, announced the intention to create a scholarship to serve the company’s team members and welcomed donations to further this vision. Five months later, the scholarship was launched with a call for applications.

Heidi Clarke, Director of Programmes at the Sandals Foundation, shared, “The Sandals Foundation is extremely happy and proud to have seen the launch of the Gordon ‘Butch’ Stewart Tourism, Hospitality and Service Scholarship and to now see its first recipients being awarded. Through our work in schools and communities across the region, we have made significant investments in education, one of the Foundation’s guiding pillars and key focus areas and we are especially thrilled to be able to present this opportunity to our own team members. We are thankful for all our donors and the Stewart family and extend heartiest congratulations to our three well-deserving recipients.”

Stewart added, “This scholarship not only pays homage to our Founder and Chairman, but signals our commitment to continuing to invest in our team members. We have the world’s best team and we will continue to support them as they pursue their dreams. I am incredibly happy for Deidre, Michelle and

August 2021

Barbara and look forward to awarding even more team members in the years to come.”

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IN THE NEWS

GORDON ‘BUTCH’ STEWART INDUCTED INTO CARIBBEAN MEDIA HALL OF FAME Gordon “Butch” Stewart, the late chairman of the Jamaica Observer, became the latest inductee into the Caribbean Media Hall of Fame when he was welcomed into the hallowed body at a virtual ceremony held Tuesday, August 17th, at the start of the 52nd Annual General Assembly of the Caribbean Broadcasting Union (CBU).

Chairman of the selection panel for the awards, Vic Fernandes, who was the longest-serving CBU president, said his panel of adjudicators saw a body of national and international contribution at a high level from the inductee, which qualified him for their recommendation.

The Honorable Gordon ‘Butch’ Stewart was also hailed for his contribution to other media organizations, some at the level of their board, including the Express newspaper and Caribbean Communications Network ( CCN) in Trinidad and Tobago. A citation read in our late Chairmans’ honor also recognized him for the advertising support that his businesses gave to media in the region in more than half a dozen countries.

It was also noted that Gordon ‘Butch’ Stewart had seen to the expansion of the Observer’s media entities to now include two radio stations, one of which, in its first few years of operation, gained a top six rating in listenership in Jamaica.

Our Executive Chairman expressed gratitude and happiness as his late father was recognized with the induction into the Caribbean Media Hall of Fame. He shared his entire family’s excitement and joy by the

The Caribbean Media Hall of Fame has been operated by CBU for more than two decades and is considered the highest level of recognition for media owners and workers in the region.

August 2021

news and is honored by the recognition.

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VOX POP

Sandals Grande St Lucian Spa & Beach Resort A number of opportunities are opening up across the Sandals chain. How do you see that impacting you?

VERNETTE SIMON - Junior Sales Executive It is very encouraging and exciting to see new opportunities opening up across the Sandals chain. This pandemic has left so many of us wondering what next, will the industry survive? Knowing that I work for a company which is steadfast in their commitment to growing the Tourism Industry and providing their employees with the necessary tools to excel makes me very proud. I remain optimistic as opportunities translate to endless possibilities for myself, coworkers and the Industry.

SOPHIA MELIUS - Stewarding Department Supervisor It’s a good opportunity to interact and accumulate job knowledge. It also allows you to be a stronger ambassador to the company and make new friends.

You develop and exchange skills.

EMILY LEWIS - Assistant Spa Manager I Having had the opportunity to assist with the opening of Sandals Grenada and Sandals Barbados, the experience and perspective I gained from this cannot be measured. These experiences assisted with broadening my mind and assisted greatly in my professional growth and value. With the opening of Sandals Curacao, this will possibly provide me with the opportunity to experience another culture while sharing my love for Sandals with new people.

TRANCHA ETIENNE - Room Attendant

August 2021

I see these opportunities impacting me in a positive light. I have been a

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part of the task force and as such, I have travelled to the Bahamas twice with Sandals, creating more opportunities for myself within the chain.

This will allow me to see more challenges, but will also give me more opportunities for further self-development and professional growth and all round it will allow me to expand my horizons in a professional manner.

August 2021

SHOW YOUR PROPERTY

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STYLE MOMENT

Sandals Barbados & Sandals Royal Barbados “Beauty is a radiance that originates from within and comes from inner security and strong character.” – Jane Seymour Never ones to shy away from a perfect photo opportunity, the team at Sandals Barbados and Sandals Royal Barbados surely know how to strike a pose. Whether it’s for an evening function, a birthday celebration or any other special event, it’s easy to see their style and beauty radiating

August 2021

from within.

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Usually the one to organize photoshoots, Epix’ Shavonne Cumberbatch is a vision in front of the camera as well. She sure knows her poses!

Front Office Agent Shanice Seale truly shines through in all that she does... after all she is one of our Diamond Talent Awardees.

It was pure ‘GLAM’ all the way for F&B’s Odessa Holder.

August 2021

STYLE MOMENT

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THE BUZZ

Sandals Foundation hosts a series of COVID safe back-to-school treats in Negril schools With the new school year set to begin in a few weeks, close to 600 students in infant and primary schools benefited from back to school initiatives spearheaded by the Sandals Foundation, Sandals Negril and Beaches Negril.

The annual event usually hosted at main community locations were done in schools across Westmoreland and Hanover; a move aimed at reducing the number of persons gathered in a designated space for any one event.

All COVID-19 safety protocols were observed during the events.

School packages were tailored based on the age of students and included school bags filled with notebooks, story books/novels, pencils, crayons, markers, highlighters, pens, erasers, glues and other art supplies, flash cards, construction papers, folder leaves, folders, rulers, sharpeners, calculators, pencil cases and toys.

Jervene Simpson, Regional Public Relations Manager for Sandals and Beaches Negril shares that the distribution process was done in an orderly and safe manner, “we had a set distribution space in each school with volunteers issuing the supplies. Students and parents entered enter the distribution space in small groups to collect their supplies and refreshments before leaving. All attendees had to wear their

August 2021

masks and were sanitized and registered.”

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Students benefiting from the treats were enrolled at: The Pell River Primary School, Little Bay Primary and Infant Department, West End Infant School and Happy Hearts Early Childhood Institution.

THE BUZZ

Sandals and Beaches Negril’s Emancipendence Celebrations Sandals and Beaches Negril for Emancipendence Week came all the way through with their decorations and performances. For all the Jamaicans on resort, that sense of pride was palpable and if we had any one who wasn’t feeling too patriotic, the energy permeating the resort and the constant high from our athletes’ performances at the Tokyo Olympics certainly changed that. Guests got a verbal, picturesque and performance induced tour of our history and how we fought to achieve emancipation and

August 2021

independence. It was a proud and beautiful display – enjoy these photo highlights.

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THE BUZZ

Badge of Honour for Ms Dawn Smith It has been a busy month at Sandals Royal Caribbean. The team has been going all out to exceed the expectation of our valued guests. But at Sandals Royal Caribbean, hard work never goes unnoticed. So while it has been busy, it is also safe to say that it has been a very rewarding month.

August 2021

The resort’s General Manager, Dawn Smith took the time to sit with some of her team members at the GM’s Power Lunch. Miss Smith is not one to miss out on these Wednesday afternoon sessions and the month of August was no different. At these luncheons she took the time to thank her team for their hard work and she also reassured them that they are a vital part of the operation. The energetic team members were quite delighted with some even openly expressing how grateful they were to sit, dine and engage their general manger in meaningful conversations.

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And we did say it was a rewarding month right? Yes, it certainly was. As part of Jamaica’s Independence Day celebrations, The Government of Jamaica recognized our very own General Manager, Dawn Smith. She was awarded the Badge of Honour for Meritorious Service in Tourism and Community Service. Can you say, buzzy?

Indeed, her contribution to the industry has been great and she continues to be impactful. We are super proud of this noble leader. Way to go, Miss Smith.

THE BUZZ

Sandals Montego Bay Managers Chill in the Blue Mountains

If there is one thing about the Sandals Montego Bay management team is that despite working hard, they always have time to let down their hair and have fun as a team. So after being among the first hotels opened after the onset of the Covid 19 pandemic, the team decided to have some much-needed fun and engage in team building exercises on the famous Blue Mountain range high above the madding crowd.

The team biked down the mountains, swam in the river and enjoyed the waterfalls as well as sampled the fabled Blue Mountain coffee and jerk chicken and coffee rice. General Manager Carl Beviere was in his element cracking jokes and as usual being the life of the party.

It was a spirited occasion at the end of which the managers opted for fried, steamed and brown stew fish washed down with Jamaican beverages. Everyone confessed that it was a most amazing

August 2021

trip and they can’t wait for the next surprise adventure.

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August 2021

THE BUZZ

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Informa�on Technology Division 02-2021

THE BUZZ

#BackToHappy …

Sandals Royal Barbados recently hosted 12 radio stations from key-markets across the United States. During the interviews, listeners were given insight into the resort’s operations - from Food & Beverage options, Spa Packages, Watersports adventures, the Elite Butler Service and more! In addition, listeners to some of the stations also had the opportunity to win luxury included vacations.

The DJs and their guests also participated in several on and off resort events including a bowling competition and an evening of sushi rolling, teppanyaki and wine tasting.

F&B Director Sherri Natrum and Executive Chef Prateek Basu Fun times for the group with our Kimonos chef!

with Bill from Magic 98.3’s Mike & Bill in the Afternoon.

That’s a wrap. Director of Sales, Groups & Conventions Dayna A

Resort Manager Patrick Drake speaking about the beauty of Sandals Royal Barbados with Jim and Amanda , Hosts of Cincinnati’s The Warm Morning Show.

General Manager Ramel Sobrino welcomes Tourism Minister Senator Lisa Cummins ahead of her interviews.

August 2021

Gilbert is all smiles following her interview with Johnny O.

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THE BUZZ

Beaches Turks & Caicos Admin Team Shown Appreciation at Staff Social Recently, the Beaches Turks & Caicos Administration staff hosted a social gathering to show appreciation for all the hard work and dedication this impressive team has displayed under challenging conditions.

From the second the resort has reopened, this group has been functioning in high gear and has been all about providing the best service not only to our guests but to other team members who rely on them for constant support.

James McAnally, General Manager at Beaches Turks & Caicos took the lead on presenting his team members Sandra, Nideka, Erik, Vernon, Sheldon, Ghislain, Sharon, Paulett, Sal and Lashiko with certificates of appreciation as well gift cards to local businesses. Afterwards the team spent the night enjoying each other’s company the Beaches Turks and Caicos

August 2021

way!

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THE BUZZ

Anthony Atkinson from the F&B department receives the ‘All Rounder of the Month Award’ from Lancelot Wilson, F&B Director.

Kelly-Ann Styles, Sales &

Executive Chef, Martin Schmied proudly

The elated 2018 Prestige Award Winner for

Wedding Manager presents the

presents Carlos Whittaker with a letter of

Sandals Royal Plantation proudly collects his

Departmental Diamond Team

commendation, certificate and a cash prize

surprise tokens from GM, Arnold Nugent.

Member Award to her team

of US$300 for winning the coveted ‘Diamond

member, Nixon Bennett.

Team Member of the month’.

Celebrating our Stars Sandals Royal Plantation was definitely buzzing as

a nominee for the ‘All Rounder of the Month’ and

the resort held its first Monthly Prestige Awards for

‘Earth Guard Team Member of the Month’ and

its team members in the conference room. Team

even though he was not the winner, he was elated

members representing every department were

to have been recognized and to attend the wwards

Master of Ceremony and Resort Sales Manager Kelly-Ann Styles and the lady behind the scenes, Human Resource Manager Kerene Folkes, had the flow running smoothly, creating humor and bringing accolade to the winners.

ceremony and luncheon.

The most surprised of all the nominees was Audell Grant, 2018 Prestige Winner with a special presentation from the General Manager. Audell was presented with a personalized leather travel bag and a week’s vacation at a Sandals Resort in

General Manager, Arnold Nugent lauded his

Jamaica. The elated Audell said, “It was wonderful

team for their continued support, outstanding

getting something I did not expect. This should

service and commitment to the delivery of service

show how much this company recognizes its staff

excellence to the resort’s guests.

He reminded his team that they are all winners and it was a very hard decision to choose one winner in each category. Again, he thanked them and reminded everyone to continue following all protocols and to get vaxxed so lives can be saved.

Corey Pink from the Accounts Department was

and only pushes me to work harder.”

The sumptuous aroma of food filled the room after the awards ceremony and in time for lunch.

Menu included of potato salad, cole slaw, shrimp alfredo, red snapper in foil with okra, rice and peas, jerk pork and assorted dessert. Sandals Royal Plantation celebrates its Stars!

August 2021

present and very happy to be there.

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THE BUZZ

August 2021

Back-to-School in Style

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Over 600 team members at Sandals Ochi received

hope for face to face classes, we thought school

backpacks filled with school supplies, ranging from

supplies would be items needed by all parents. The

composition books, geometry sets, rulers, erasers,

backpacks were of good quality and very durable.

pencils, pens, dictionaries, calculators and crayons.

Our team is our strength and we will continue to

The criteria to be a beneficiary was to be a parent

make positive impact on them’, said Tameca Henry,

with a child between 3 to 18 years old.

Human Resources Manager.

‘We believe in giving back to our team members

Both male and female parents made a week-long

especially in this pandemic when the need is at

buzz at the resort as they happily chose the style,

its greatest. School has been out for a while, and

colour and design of the packed backpack for their

with the new school term approaching and the

children.

‘Pink for girls’ Dave echoes as he parades with his daughter’s

It was all smiles as Tanya Williams from the HR Department puts school

packed backpack.

supplies in each bag.

Sherone Galloway from the Kitchen

Representative of the HR Department,

Recruiting and Compliance Specialist,

Department happily shows off the bag

Shanika Lopez takes pride in sorting

Natoya was on hand to ensure each

she chose for her daughter.

the backpacks for team members to

bag was properly stocked with school

choose from.

supplies for team members.

THE BUZZ

Sandals South Coast Hosts Great Shape!

Inc.’s ‘Teach The Teachers’ Volunteers During the months of July and August, Sandals South Coast had the plum pleasure of hosting some 35 volunteers for the Sandals Foundation coordinated Great Shape! Inc.’s ‘Teach the Teachers’ Workshop. Thanks to this amazing partnership, close to one hundred educators across Westmoreland and Hanover are now better prepared to navigate the new blended approach to learning.

On August 2, seventy-six primary and high schools teachers completed close to 3000 hours of education following a two-week workshop at the Godfrey Stewart High School in SavannaLa-Mar. The workshop explored online behavior management as well as much needed Google Classrooms tools and techniques to construct and integrate specialized software in their online

Of course it wasn’t all work and no play, Volunteers also had an opportunity to enjoy the luxury-included resort and make a whole lot of new friends.

August 2021

lessons.

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THE BUZZ

Independence Excitement!

When Sandals South Coast does it, they do it big so you can just imagine the level of excitement that

August 2021

surrounded Jamaica Independence Day Celebrations at the resort. Yes, indeed. Guests were treated

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to a mega parade led by the marching band, a healthy assortment of Entertainers dressed to the nines in their Jamaican colors and of course the resort’s entire Management team, all decked out in their colors. The parade was followed by a daring bike show, a live performance in the daytime by the resort’s resident band and of course a flurry of spirited gyrations backed by the authentic sounds of Jamaican drummers.

THE BUZZ

Team members chilling at the Independence Day with a game of dominos.

Kayshean and Francine had the best job slicing and serving pudding to team members during the Independence Day Celebration for team members.

One of the most popular dishes was the corned pork served by F&B Director, Bianca.

Gavin and Sheniel were only too Executive Housekeeper, Redway was

Jerk chicken at its best

delighted to cut the Independence

prepared by Chef Amanda.

birthday cake “Wi likkle but we Tallawah!

the sweet fairy who had a sweet treat for everyone’s taste.

Beaches Ocho Rios Independence Celebration Jamaica’s Independence Day (August 6) is

decorated with a wide array of the most popular

an annual buzz for Beaches Ocho Rios team

desserts from the island including sweet potato,

members. Camp Boscobel was transformed to a

pumpkin and carrot puddings, drops, pink on top,

beautiful chill spot decorated with the colours of

gizzada, toto, grater cake to name a few.

and chairs overlooking the Caribbean Sea, and a sumptuous array of the good ‘ole’ Jamaican food, with the best music of yesteryears which had everyone singing or dancing and sometimes both.

All protocols were observed as the management team had everything under controll. MC. Mike had the team entertained and distributing spot prizes. All managers were in their area serving and waiting on the team. Lady behind the scene-

Items seen on the buffet included, jerk pork, jerk

HR Manager Ms. Jankie, shared appreciation for

chicken, curried goat, steam fish in foil, rice and

to her colleagues for the continued support and

peas, boiled dumplings, yam and vegetables.

was happy the team members came out and were

The dessert station was not to be outdone, it was

treated like royalty.

August 2021

the Jamaican flag, a large oversized tent, tables

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August 2021

GM SPOTLIGHT

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GM SPOTLIGHT

Martina Roth speaks!

Presently I am the Hotel Manager at Sandals

a Jack of all trades I know something about every

Halcyon Beach, after some 22 years in the industry.

department.

The Wonder Years!

A blow from COVID-19:

Growing up in Switzerland I was always fascinated

Covid has brought a new perspective. It is a lot about

with languages. In school I learned French, Spanish

consistency, discipline and continuous awareness,

and English. I decided not to go to university but

especially with the new team members

journey began at a travel agency. I became a travel agent and I probably travelled to over 25 countries in 5 years. I ended up in the Caribbean on one of these trips and that is when I fell in love with the Caribbean. I love the beauty of the beaches, the tropical landscape and the people. And I was lucky.

I sent an application to Sandals Resorts; at the time they were looking to hire Europeans for translators.

That was back in the Ambassadors programme that

How will this impact the future of the industry?

I think eventually the vacation will be enhanced.

People the world over are tired of wearing masks. And with our guests coming from all over, we get different mindsets about the virus. For now our only defense is to follow the protocols. They work. We find that once we explain them to our guests, it works. And I really feel good about having my team members empowered to talk to the guests about it.

Sandals pioneered a long time ago.

The Tourism Industry vs the Single Mom:

Coming into my own at Sandals:

It is difficult at times, but the fact is that I love what

I spent some time going through the different positions, but I was drawn to rooms divisions. I have a passion for customer service, but I love the housekeeping department. Even now although I am the Hotel Manager I still have a special love for this division. Going through the ranks, I got the opportunity to learn about everything from AC servicing and rooms inspections to how to set a table and help as a hostess in the restaurant.

Later as the Zone Manager, I remember working split shifts and being responsible for facilities and working early mornings, going home and coming back late night. You really learn everything. As Duty Manager you work the overnight shift and the exposure it is just amazing. That is really where my

I do. I thoroughly enjoyed the time at home when during the pandemic, we could not go to work. But I missed the hustle and bustle of being on the job. If there was a perfect balance then that would be great but I have tremendous passion for the job. I cannot be a stay at home mom. I would not be fulfilled.

Once I got back into work it’s like you just have to do scheduling and work around things. There is no doubt that it is important to be around. So prioritizing is important. I realise that just taking 5 minutes to do something at the right time in the right place makes the impact of a month or a year. It is just about being focused.

Being the Mom:

foundation came from.

You have to set boundaries, but you have to make

Sometimes I think that I am not an expert in

be a perfectionist. I cannot get everything done, so

anything but I can do a little of everything. I am

a judgement call sometimes. I realise that I cannot from being a mom I learned that it is okay not to be

August 2021

to go out to work and explore the world. So my

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GM SPOTLIGHT

perfect. But at the end of the day I feel accomplished

it is just the situation. And maybe it was the other

that what was important to me I got it done.

person. You don’t always have to look at yourself and

Before I thought I had to be everywhere and I had to do everything. Not anymore. I have learned the art of delegating and having trust in people and in letting them do what they do, not to micro manage.

Balancing the cultures: I have always had a high level of adaptability. Even now when I go back home some Swiss people look at me and say you are not really acting like a Swiss.

I feel like I adapted to the Caribbean culture. I have seen expats coming here and they are not able to adapt because they are too set in the European culture. They don’t last because it is too different here. Now here at Sandals, although we have kept the Caribbean feel and the warmth of the people, we definitely have incorporated the international standards into our operations. It is a wonderful

August 2021

combination of cultures.

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say I – it was because of me things did not work out.

So what I realise is always be objective and also learn how to work with others in authority. I have learned that once I put my foot down in the beginning, I can make great relationships with the men I have worked with. I wouldn’t say they treat you different but you have to set the tone.

Dreaming into the Future: I hope I am still at Sandals come 5 years down the road. My job is my passion. I love to run a hotel. Mr. Elliott showed me that I am capable of doing it. At the beginning I was a bit skeptical and thought I could not handle it. When he was away on vacation I was very anxious being on my own. He always put me at ease telling me I can do it. Whether he was there or not he would just let me run the show and take on things and that is what got me here. I can thank my many mentors, including Mr. James and

The question of being female – Is this an issue?

other GMs who had an influence on me and molded

I would say that it has taught me to toughen up. I

is your dream job. I can’t think of anything that I am

am less emotional than I was in my 20s or early 30s.

I think sometimes we take things more personally.

We critique ourselves harshly and always think we got “it” wrong. But I have learned that sometimes

me. We asked this question during HOD once – what not doing now. I am living my dream job. Sandals was my first hotel. And Saint Lucia is my dream island. So if I can combine the two then that is my dream.

GM SPOTLIGHT What could I possibly change?

I am really looking forward to and I think it is coming soon – staff facilities. I want a staff gym to improve the team member experience and a daycare.

I enjoy working at a small resort because you really get to know most guests and all your team members.

Everyone works really closely together and it feels really nice and family like and what I enjoy most about my job is seeing people grow from within. We just had 3 promotions. The Enterprise Asset Management (EAM) planner was promoted to the IT Manager. We promoted our Bars Supervisor and Maintenance Supervisor from within. It makes me feel good when I see people moving up. Growing team members and getting them ready for the next step is very important to me.

STRONG

SMART

DEMURE

CONFIDENT

REFLECTIVE

CLEVER ENGAGED

THE MANY MOODS OF MARTINA ROTH.

August 2021

THOUGHTFUL

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NEW PARENT

Sandals Grenada Name: Shenel Samuel Role: Room Attendant Age: 29 Child’s Name: Déj Jeremiah Child’s Date of Birth: February 12, 2021 Child’s Time of Birth: 6:50AM Birth weight: 3.75kg (8 lbs) Child’s Age: 6 months Current weight: 9kg (20lbs) First time parent? Déj is my second child. I also have a son.

How does it feel to be a parent?

It is one of the most beautiful experiences I have ever encountered.

What was the birth experience like for you?

It was very challenging. I was admitted to hospital for 6 days until I had my baby. I was dilating very slowly and stayed in labor for 14 long hours. The pain was so excruciating I couldn’t even sleep, but somehow we made it through with a natural birth. It was an out of this world experience. I am thankful for the team of nurses and doctors who attended to me. Once she was born I was out of the hospital the next day.

What is your advice to expecting mothers?

Nothing in life comes easily but if you take it step by step and pray, everything is possible.

Déj is… just precious! I wouldn’t trade her for the world. So far she only says ‘Dada,’ and she loves smiling and giving kisses.

What is your favourite thing to do with her?

My favourite thing to do with her is to breastfeed her. It’s our quiet bonding time.

How does your partner support you in this new phase?

August 2021

He is an awesome dad and plays the father role well. When she’s fussy he takes her on walks and even takes time off when we don’t have anyone else to watch her.

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What is your wish for your daughter?

My wish for her is simply THE BEST.

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August 2021

EXPRESS YOURSELF

Paradise Willem James Sandals Grenada I’m the place that everyone wants to be, I’m the one that everyone loves to see. Whether it’s to take a break from the fast pace life of their ongoing need to provide or just start a new chapter in their book of life We never see passed the beauty that we behold. It’s only when things get rough the story truly unfolds.

Most everyone that comes to me is only because of vacation. Most come because they suffer from relationship constipation.

We can say that it’s just for fun or just to relax in the sun. But what happen when you’re back home stressed with work and sleep deprived and the only time you smile is with a bottle of rum and wondering if you should end it all with the last shot from the barrel of ah ….hmm.

But let’s bring some smiles, show some gum.

It’s sick to constantly see me as only a destination. This is where we flip things around, let me give you some education.

Of course I’m the best place to be. I may be beautiful but yet still you know nothing about me.

I am sweet ... rich ... and full of culture. Outsiders gravitate towards me like a dead carcass surrounded by vultures.

So let me stretch my stuff & show off my bangles.

I am paradise because everyone wants to come to my beaches while in their sandals.

Take a trip down the red lane & rejuvenate the broken heart.

Now Imma break this down for you into just a few more parts.

Because the only ones that will miss out are just the stubborn few., Foreigners? You think I’m talking to them? No my Caribbean people, I’m talking to you!

If you think that others just love to see me because I’m beautiful then you’re oh so wrong, It’s because those who live in me fail to see what’s going on.

What I’m saying is that my people have been ignorant living so long in, and around me that they fail to see how precious I am to the outside community I’m nothing without you who are a part of me, so it’s time to stop being so narrow-minded &

August 2021

build the future that you alone can see.

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Sing the mantra vim, vigor & vitality. Don’t just work because of a salary.

This was only meant for the ignorant few. But I guess none of us actually knew.

That paradise isn’t really me, but it’s in all of you.

GM SPOTLIGHT

Note to Self Nickesha Greenfield RESORT SALES Manager Beaches Negril Hey you, don’t you know it’s time?

It’s time to stop disappointing you.

Don’t you know you are worth it?

Words cannot say all the love and hurt I feel But it’s time to find the courage to step away From that which holds you back and holds you down It’s time to find the courage to let go of all those Oppressive words they speak No longer allow the naysayers to have power over your life Remember, you are worth every compliment received You are worthy of happiness You are worthy of love You are worthy to be free from the pain Hey self, remember to be patient with me Give adequate time to heal Be gentle with me, because your victory will be sweet Be kind with me, because their ugly words will not break me Be open to forgiving me always, because trust starts with me.

Hey self, remember to always love me Unconditionally.

August 2021

Be honest with me, because the truth will set you free

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EXPRESS YOURSELF

Grammatica Nicolette Manahan Environment, Health and Safety Manager Beaches Negril My words are highlighted, My computer tells me my sentences are fragmented.

I say: “It’s poetic justice!”

Let me be!

Let my faux pas be!

I know the mother language!

I know it very well.

After all the drilling and sometimes torture in school to know, How could I not?

Don’t suggest full stops and commas!

Just let me be!

Let my sentences remain unfinished!

That is the way I want them to be read, Unfinished….

For my life is unfinished.

My book is nowhere near full.

I have many more chapters to write.

But when I do take my last breath my dear computer, Then you may place all the full stops and commas where they need to be.

Then and only then does my life conclude.

August 2021

And all thoughts along with me.

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HI FRIEND!

SANDALS GRANDE ANTIGUA Sending greetings to our friends

MAUDRINA

THALIA

HERVE

August 2021

JULIETTA

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PICTURE PERFECT

In full Emancipendence celebration mode and also fresh off the heels of another win at the Tokyo Olympics for Jamaica, Sandals Negril managers, decked out in their Jamaican colours were bursting with excitement and we captured the

August 2021

moment on resort.

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PICTURE PERFECT

PICTURE PERFECT

We love our butlers at Beaches Negril! Butler Anthony (centre) accepts a surprise gift from Operations Manager Alexander Pike (left) and our furry friend Grover. Occasion was International Butler Day being recognized on resort.

Sandals South Coast Guest, Tara Archibald knows the importance of giving back, especially when the Sandals Foundation and Pack for a easy.

August 2021

Purpose makes it so very

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PICTURE PERFECT

Sandals Montego Bay Epix team members Judian and Erraldo strike a pose to mark World Photography Day. NEGRIL2

Peter Rodd Butler Manager at Sandals Grenada specifies the details of Sandals Platinum Protocols of Cleanliness in a weekly forum with hospitality

August 2021

stakeholders.

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Hotel Manager Patrick Drake taking a quick photo with Long Island WALK 975’s Big Mike

Director of Guest Services at Sandals Barb

following his interview at Sandals Barbados recently.

being announced as one of three winners o

Tourism, Hospitality & Service Scholarship

of the inaugural “Gordon ‘Butch’ Stewart

p”.

Horatio, Assistant Butler Manager at Sandals Montego Bay showing off the inimitable Sandals Montego Bay style with members of his team.

Beaches Negril’s entertainment team clearly went all out for Emancipendence celebrations and we were there to capture the masterpiece.

Entertainment team members seen here posing as the indigenous people of the Caribbean.

August 2021

bados Barbara Thomas is all smiles after

PICTURE PERFECT

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PICTURE PERFECT

Trust Chef Graham to make guests forget that they are biting into a vegan burger at

August 2021

Sandals Barbados!

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I can guarantee you that those pastries are scrum-di-li-c

them off? Our highly regarded Beaches Negril Executive Sanguinette – so they gotta be!

PICTURE PERFECT

All hands on deck – making sure everything is ready for the Sandals Select Guests’ Dinner at Sandals Barbados.

Checking in on our guests to ensure they are having the time of their lives has to be the best part of the job for Sandals South Coast newly minted Guest Experience Manager, Marland.

August 2021

cious! See who is showing

e Pastry Chef, Kirk

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PICTURE PERFECT

Sandals Foundation volunteers from Sandals South Coast(l-r) Jodi-Ann, Demesha and Valrie get busy packing school bags for kids from 10 different primary and early childhood schools during a back-to-school activity. Joining in the fun is community member Stephanie Samuels (2nd left).

Its never

Beaches

Hotel Manager

August 2021

Sharon Fagan

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busting a move at the Junkanoo parade at Beaches Turks & Caicos.

PICTURE PERFECT

r too early for a drink, according to Arthur the infamous concierge at

s Turks and Caicos.

It’s nine o’clock somewhere but over here Sandals South Coast GM, Adrian Whitehead isn’t checking time, he’s cutting cake, drinking wine and celebrating turning sixteen once again!

Coast would be complete without a cute photo op at the Rondovals, here (l-r) Travel Writer, Ann Ruppenstein; Canadians BDMs Donne Nixon and Giselle Williams and PR Expert, Tracy McCann pause for theirs.

August 2021

No resort tour at Sandals South

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PICTURE PERFECT

Sandals Negril photographer Keron Scott checks out the subject of his photoshoot before pointing and snapping.

Part of the colorful coalition that brought eman

August 2021

lifted the curtains on a fantabulous August.

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PICTURE PERFECT

Superstar bartender Bishop showing off his balancing skills at Beaches Turks and Caicos.

August 2021

ncipation fever to Sandals South Coast and

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PICTURE PERFECT

How could one ever not look amazing in the colours of the Jamaican flag? Beaches Negril entertainment team member Chamoya surely did

August 2021

this inspired piece justice.

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We just couldn’t get enough of these bandana inspired outfits on display at Beaches Negril Emancipendence celebrations. Here, entertainment team member Cadesha strikes a pose for our lenses.

Beaches Negril entertainment team member Dersha is a vision in her bandana outfit

August 2021

PICTURE PERFECT

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PICTURE PICTURE PERFECT PERFECT

Always happy giving back through the Sandals Foundation, our reigning Diamond Team Member of

August 2021

the Year for Sandals Negril Maxine Henry smiles our way during a recent back to school treat.

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PICTURE PERFECT

Our amazing Sandals Foundation volunteers from Beaches Negril Maxine (left) and Shanique take a short break from distribution school packages to children for a quick pic. Occasion was one of 4 back to school treats held recently.

Our kindhearted Sandals Negril volunteers were ready to spread love and cheer to over 100 students at the Little Bay Primary School. Occasion was a Sandals Foundation/Pack for a Purpose sponsored Back to School Fair

August 2021

at the institution.

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PICTURE PERFECT

Our awesome butlers at Sandals Negril share a

part of International Butler Day celebrations on

Presenting to you, the amazing butlers of Sandals Negril (from left) Shemoy,

August 2021

Theda, Kenrick, and Romaine.

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Sandals South Coast Weddings Manager, Valec

natural when it comes to showing off her cultur

PICTURE PERFECT

a light moment as they prepare to enjoy the Kimonos experience as

n resort.

re and colors.

number to an amused audience.

August 2021

cia isn’t just awesome at planning weddings, apparently she’s also a

We captured Sandals Negril playmaker Quan delivering a Buju

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PICTURE PERFECT

Jamaica Independence Day celebrations at Sandals South performance from one of several local marching bands.

August 2021

The Beauty and the booking! Loyalty and Travel

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Consultant at Sandals Royal Caribbean, Trudi Gae Buchanan is a breath of fresh air. She is always about her booking business.

Juliet (left) from Sandals South Coast Food & Beverage de

receives a token from Assistant Learning and Developmen

PICTURE PERFECT

h Coast would not be the same without an amazing

Monique Dunn (left) and Kay-Ann Morgan are snap shot superstars at Sandals Royal Caribbean. Dunn is one of the leading sales representatives and Morgan is top photographer. Way to go, ladies!

nt Manager, Kayreeann for acing her LMS Courses.

August 2021

epartment is all about self-improvement. Here she

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PICTURE PERFECT

Javier Robinson from Sandals Royal Caribbean is Mr Cool, Calm and Collected.

He is quiet but make no mistakes about him. This junior concierge agent gets the job done, every time.

Public area Supervisor at Sandals Royal

August 2021

Caribbean, Donovan

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Morris is not very fond of photos but how could he say no to the PR-razzi? Keep up the good work, Donovan!

PICTURE PERFECT

All set for the beach are the entertainment trio of Nicholas, Ramone and Kemar from Sandals

Meet Ingrid Lowe, Sous Chef at Sandals Royal Caribbean. She never misses a beat. Here, she is pictured giving a hand during breakfast at Spices Restaurant.

August 2021

Montego Bay.

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August 2021

PICTURE PERFECT

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It’s a thumbs up by Patrick from Sandals Montego Bay

Kerica from Sandals Montego Bay is all business as she goes about

Watersports Department as he chills on the high seas.

pleasing her guests.

PICTURE PERFECT

Danley is one of the popular team members at Sandals Montego Bay

at Sandals Montego Bay.

and this smile and presentation tell the reason why.

August 2021

The hard-working Winston always has a ready smile while on the job

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PICTURE PERFECT

It’s Carlene your Butler, one of the real gems at Sandals

Pauline from the Housekeeping Department a

Montego Bay, whose service always draws rave reviews.

Montego Bay ensuring the Platinum protocols

August 2021

Cleanliness are always met.

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at Sandals

Nicholas, your bartender at Sandals Montego Bay

s of

serving up one of his special cocktails.

August 2021

PICTURE PERFECT

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PICTURE PERFECT

Sandals Montego Bay Club Sandals Jun

their guests are well taken care of and a

August 2021

Sandals South Coast PR Manager, Rochelle seemed quite intrigued watching this

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little girl and her dad rummage through her new backpack filled with goodies. Oh the excitement!

PICTURE PERFECT

nior Concierges always go the extra mile to ensure

are never in need.

The pizzas at Sandals Montego Bay always tastes exceptional when she is around.

Ochi’s Club Sandals Agent is seen working assiduously in her area attending to her guests needs.

August 2021

Tenneile Tate, Sandals

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PICTURE PERFECT

Sandals Ochi’s Butler Caddick is ready to serve champagne for two.

Travel & Loyalty an Inspire Hope

August 2021

promotion.

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PICTURE PERFECT

Agent, Yanique from Sandals Ochi shows off stuffed toy in support of a Sandals Foundation

When Sandals South Coast resident Saxophonist Richie Sax plays you really and truly feel no

Team Entertainment at Sandals Ochi modeled their Jamaican colours on Independence Day.

August 2021

pain.

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PICTURE PERFECT

Houseman Obrian continues to clean and sanitize the public

August 2021

areas at Sandals Ochi making the space safe at all times.

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Operations Manager at Sandals Ochi, Dwight

Social Media and Intranet Coordinator Romina, gives

Shuttleworth stands tall with eyes smiling.

thanks for a another happy day at Sandals Ochi.

PICTURE PERFECT

Sandals South Coast GM, Adrian makes no bones about collecting school supplies for the Sandals Foundation-adopted schools in his

Demia Johnson Sandals Emerald Bay Entertainment Social Host setting the rhythm on the Steel Pan Drums at the resort recently.

Food & Beverage fun with interns at Beaches Turks & Caicos.

August 2021

region. Here he is again sharing in the moment with generous donors, Mr. and Mrs. Hoffman.

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PICTURE PERFECT

General Manager at Beaches Turks and Ciacos J

August 2021

Chef at Beaches Turks & Caicos Kimonos

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doing his thing.

PICTURE PERFECT

Beaches Turks & Caicos’ interns celebrating after graduation.

August 2021

James McAnally, and Head Chef Colin Watson presenting the Sandals Foundation Hope cake at a fundraiser recently.

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WHAT’S NEW ON

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WE’LL BE BACK SOON!

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Sandals Resorts International Projects Landscape Manager Assistant Warehouse Manager Development Process Administrator Warehouse Supervisor Human Resources Manager Accounting Officer Health & Safety Manager Construction Supervisor Project Engineer Project Manager - Brand Design and Resorts

August 2021

Standards Public Relations Officer

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FACT SHEETS

DIVISION SITES

Sandals Negril

Rooms Division Homepage

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BRAND YOU: Promoting YOUR BRAND – Brand visibility THE BUZZ: Butler Elite WOW EXECUATION

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August 2021