Sandals inTouch September 2021

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September 2021

“FROM DAY ONE WE ALWAYS WANT OUR GUESTS TO GET MORE THAN THEY EXPECT.”

September 2021

- HON. GORDON “BUTCH” STEWART -

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AT A GLANCE It’s a Celebration of our 40th Anniversary!

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In the News

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Vox Pop

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Express Yourself

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Spotlight On

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Style Moment

Sandals Vacation Assurance Program

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Sandals Barbados

Vivian Pottinger Sandals Royal Plantation

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The Buzz Sandals South Coast Sandals Royal Caribbean Sandals Grande St. Lucian Sandals Barbados Sandals And Beaches Negril Beaches Turks And Caicos Sandals Montego Bay

HM Spotlight O’Brian Heron Sandals Negril

Patrick Grant Beaches Turks and Caicos

Claudian Fletcher Sandals South Coast

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PICTURE PERFECT

September in Photos!

September 2021

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September 2021

SANDALS 40TH

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SANDALS 40TH

IT’S A CELEBRATION TH OF OUR 40 ANNIVERSARY! From the Desk of the Executive Chairman, Adam Stewart, CD.

As we embark on our company’s 40th year, I am extremely excited to share this incredible milestone with you. As we take the time to reflect on our foundation of successes, we have our eyes firmly fixed on the amazing future that lies ahead of us.

Our company was founded and built by one of the strongest men I have ever known – my dad, our late Founder and Chairman, The Hon. Gordon “Butch” Stewart and this strength has become a cornerstone of our culture. In the last 40 years, together, we have

exhibited resilience like no other and have built a culture of excellence, innovation, hard work, breaking barriers and setting platinum industry standards with numerous industry firsts. This is ingrained in our DNA. We remain committed to service excellence, promoting continued growth and development and to protecting the welfare of each and every team member. We are a family.

Today, we proudly stand as the Caribbean’s tourism leader, the largest non-government employer within the region, with the highest return guest rate and over 80% brand recognition across our target markets.

September 2021

Dear Team,

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SANDALS 40TH

From the growth of our resorts, our presence

Today we are celebrating a very special day – the

in the marketplace as the most award winning

beginning of our year-long celebrations of Sandals

Resort Company and the Caribbean’s only

Resorts’ 40th Anniversary. I wanted to share an

Superbrand, to the many lives we have

overview of the top-level initiatives and activities

impacted through the Sandals Foundation, we

planned to mark this milestone, how you can show

are poised for even more greatness. Our future

your support, and so much more.

as Sandals 2.0 is remarkably bright and the possibilities are endless.

September 2021

Here’s a top-level overview of what is in the pipeline:

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Introducing The Gordon “Butch” Stewart

and in conjunction with FIU’s Chaplin School of

International School of Hospitality and Tourism

Hospitality & Tourism Management. Together they

- In honor of our late founder and his legendary

will develop the next generation of international

entrepreneurial spirit and lifelong belief in the

tourism and hospitality leadership through

power of education, SRI is proud to announce

fully accredited undergraduate and graduate

the construction of the Gordon “Butch”

programming.

Stewart International School of Hospitality and Tourism at the University of the West Indies

SANDALS 40TH 40 for 40: Projects Benefitting Caribbean

special interviews with surprises along the way.

Communities - SRI and the Sandals Foundation

Listen for a quick teaser right now!

are identifying 40 projects that best showcase the incredible link between tourism and its power to transform Caribbean communities and improve lives. Sandals team members will be rolling up their sleeves to bring these projects to life and are inviting guests to join in.

40th Anniversary Newspaper Supplement & Full Page Ads – Over the last 40 years, we have built an incredible local, regional and international network of team members, past and current, industry stakeholders, community members and much more. Among our planned activities is a

Always on Island Time - Introducing the

supplement in the Sunday Observer which will

Sandals PalmCast - Sandals Resorts is kicking

chronicle and highlight our company’s 40-year

off the conversation and keeping the Caribbean

journey through stories, interviews and special

at the forefront with its first-ever podcast,

advertisements featuring team members, travel

“Sandals PalmCast,” giving listeners the inside

partners, suppliers and industry stakeholders who

scoop on all the latest happenings across the

have supported us along the way, enabling us to

resorts with 13- to 20-minute-long episodes

impact the lives of so many, locally, regionally and

featuring expert insights, resort overviews, and

across the globe.

We’re encouraging everyone to: Share the love! Make sure to encourage

Re-branded Memorabilia – Our team members

customers to share their favorite Sandals

love branded swag! From pens to notebooks,

moments with us on social media, tagging @

umbrellas, lunch bags – whatever the case, as

sandalsResorts and #TheOneYouLove on their

long as it says Sandals or Beaches they love it.

posts!

This 40th anniversary celebration provides an opportunity for us to rebrand a number of highly-

FOR OUR TEAM MEMBERS

sought-after team member memorabilia.

members across the region, Sandals remains a

Legendary Team Members Panel Discussion

top employer in the Caribbean. A large number of

– This initiative will tap into the wealth of

our employees have been with us for many years,

knowledge and experience held by many

some even as long as the brand has existed. This

longstanding team members – team members

initiative will provide an opportunity to recognise

who were by the Chairman’s side 40 years ago

and reward our longstanding team members and

and who have seen the company grow from

serve as motivation for those who have recently

one small hotel to an international Superbrand.

joined the team.

Through an interactive panel discussion to be streamed across the region, team members

September 2021

Long-service award – With over 15,000 team

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SANDALS 40TH will hear stories of the early years, the unique

anniversary welcome cocktail that will be served to

experiences that have made Sandals what it is

all arriving guests throughout the anniversary year.

today and will also have the opportunity to ask

Each resort will have its own cocktail, unique to its

questions of our legendary Sandals ambassadors.

personality and je ne sais quoi.

40th Anniversary Church Service Live Stream –

40th Anniversary Ultimate Award – Each year,

To commemorate the occasion of our 40th year,

the company selects one team member from the

a special church service will be held at the chapel

Group of companies as the Ultimate Team Member

at Sandals Montego Bay, to be attended by a few

of the Year. Each resort and sister company

specially invited guests and streamed across the

identifies its Diamond Team Member of the Year at

region. Regional Heads of Government will be

its own Prestige Awards and these top nominees

invited to submit video messages which will be

all come together for a week of celebration and

incorporated into the proceedings.

festivities to vie for the Ultimate title. In our 40th year, the Ultimate Award Ceremony will be even

Bartender’s 40th Anniversary Cocktail

more spectacular than years past with perhaps an

Competition – Our company is blessed with a

even bigger cash prize and additional prizes than

number of exceptionally talented bartenders.

typically awarded.

This competition will put their creativity to the test, challenging them to create a signature 40th

And so much more ….

HOW CAN YOU GET INVOLVED? We’re collecting historical photos! If you have any photos you’d like to share of Sandals over the years, please send them to: chronicle@sri.sandals.com For all consumer facing activities and

loyalty and hard-work. I want to thank you all

information, you may visit the Sandals official

for your support through the years. This 40th

40th Anniversary Landing Page at here and we

anniversary is only possible because of you. You are

will also be rolling out our dedicated Sandals 360

truly the heart and soul of this organization. You

(Internal) 40th Anniversary page here

ARE Sandals and there is no better team than the

highlighting and showcasing planned Team

Sandals team – we are simply, #TheWorldsBest!

Member focused activations, as they progress.

Soak in the moment, bask in the celebrations and

September 2021

revel in everything we have achieved together.

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Team, combined with the myriad of plans we have for expansion and growth, these are exciting

Cheers to 40 amazing years and here’s to the

times for our company and the successes to

next 40 years and beyond!

date have been largely due to your commitment,

September 2021

IN THE NEWS

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IN THE NEWS

SANDALS VACATION ASSURANCE PROGRAMME Guests of Sandals Resorts and Beaches Resorts Book Worry-Free with new Flight Protection, a Free Trip Replacement For the Unexpected and more Sandals Resorts International (SRI), the parent company of the Caribbean’s leading luxury all-inclusive resort brands Sandals Resorts and Beaches Resorts, announces the introduction of Sandals Vacation Assurance, the industry’s most comprehensive vacation protection programme featuring an industry-first guarantee of a free replacement vacation including airfare for guests impacted by COVID-19 related travel interruptions.

According to SRI’s Executive Chairman Adam Stewart, the new Sandals Vacation Assurance Program is designed to take the worry out

journey - from booking to departure,” said Stewart.

All current and new reservations made now through December 31, 2021, for travel until December 31, 2022, will automatically receive the Sandals and Beaches Vacation Assurance Protection at no charge.

Benefits of the Sandals and Beaches Vacation Assurance Program: »

while on vacation – INCLUDED »

is safeguarded from interruptions outside of their control. “We want to put the fun and joy of planning and anticipating a great

vacation - INCLUDED »

September 2021

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guests’ minds, we’re taking extraordinary measures to remove worry from the equation so travelers can delight in the entire travel

Quarantine stays of up to 14 nights at no charge if required – INCLUDED

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COVID-19 testing to meet any government requirement from the comfort of the resort –

vacation back into travel. While we recognize the real concerns that may weigh on our

Replacement airfare credit for US travelers, up to $500 per person on the replacement

of travel, giving guests certainty that their investment in an all-inclusive luxury vacation

Replacement Vacation if a trip is interrupted

INCLUDED »

Comprehensive Travel Protection Plan – Insurance is on US - INCLUDED

»

Cancel anytime reservation policy, without penalties or added fees - 31 days or more

»

Protocols of Cleanliness which were

travel date

introduced last year and detail the hundreds

A Vacation Assurance Hotline should guests

of daily actions taken to fully safeguard

or travel advisors have any questions related

the entire guest journey. Stewart added,

to travel protocols or anything else related to

“Throughout our 40-year history, and

COVID-19

especially during difficult times, we have

Assurance of industry-leading Platinum

always put guests first. Combined with our

Protocols of Cleanliness, implemented at

proven track record of health and safety, our

all Sandals Resorts and Beaches Resorts, to

new Sandals Vacation Assurance Program is

ensure heightened health and safety measures

the guarantee our guests can count on. It’s

throughout their stay

another example that we will do whatever it takes to continue to earn their trust so they

The Sandals Vacation Assurance protection

can focus on what truly matters: quality time

programme complements the robust health

in our beautiful Caribbean with the ones they

and safety procedures of the Sandals Platinum

love most.”

September 2021

»

for a 100% refund or within 30 days for a future

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VOX POP

Sandals Barbados What do you miss most now that your activities have been restricted by the directives in place due to the Covid-19 pandemic?

NATALIE POLLARD – LAUNDRY MANAGER “I miss Kadooment and just hanging with my friends. A quiet evening, relaxing with good friends and family, food, drinks and lots of laughs, will be a must when we return to some semblance of ‘normalcy’.”

NICKOLI JORDAN – WATERSPORTS DEPARTMENT “Liming with friends. I was never a partier and being outside wasn’t a must for me – Therefore just being able to chill and socialize with family and friends is what I miss the most.”

ODESSA HOLDER – FOOD & BEVERAGE

September 2021

“I miss hanging with my friends and family outside of my

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immediate circle. I miss that camaraderie.”

NEW PARENT

BYRON MORRIS

Sandals Barbados’ Epix Photographer/ Videographer and his daughter Sa’Tori Amiya Morris – born June 2, 2021.

Byron speaks on his experience as a first time father especially in these COVID-19 times.

“It’s hard to put into words what it means now, being a father to this beautiful princess of mine.

Nothing trumps the time I get to spend with her, watching her grow, seeing her smile, it’s enough provider and friend. Even though covid is prevalent, I think I’ve been able to enjoy the time we’ve had together. Adapting to the times and curfew just really meant more time at home with the family and that’s a tradeoff I’m always willing to make.”

September 2021

to make any heart melt. I’ve made my promises to her to be her biggest supporter, protector,

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EXPRESS YOURSELF

Royal Team Vivian Pottinger Watersports Sandals Royal Plantation It is an honor to be a part of a new team, with new aspirations, a new vision and new dreams.

With strong motivations to build high self-esteem, creating new ideas and facilitating growth with new schemes.

A team that makes you feel at home thou you ‘ve just began, where together we learn about the company’s history and tradition from different departments, but still functioning as one different personalities that will all have to get along.

Putting our pride aside to achieve one common goal, to develop future stories that have yet been told. to approach each situation head-on never to put it on hold.

September 2021

A royal team moving forward, ever true and bold.

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September 2021

SPOTLIGHT ON

INTERNATIONAL EXPOSURE! Recently Beaches Turks and Caicos’ Photography Supervisor Patrick Grant, had the opportunity to work with celebrity Anna Williamson and her family who were staying at the resort. Images from the shoot were published in an Ok Magazine spread! Sandals Resorts International as a brand often catches the headlines but we would like to salute the stars on the ground like Patrick who make all

September 2021

the magic happen. Welcome to legendary status Sir Patrick!

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STYLE MOMENT

#AFROCENTRICVIBE SANDALS SOUTH COAST Over-Water Villa Room Attendant, Claudian Fletcher was the cat’s meow for International Housekeeper’s Week as she channeled Nubian Goddess meets Afrocentric Queen with a braided

September 2021

bantu knot style that is not only traditional but fashion forward.

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THE BUZZ

SANDALS SOUTH COAST EXTENDS SUPPORT TO STAFF FOR BACK-TO-SCHOOL Throughout the years Sandals Resorts International has always made the wellbeing of their team members a priority and back-to-school treats and distributions, heralding the beginning of a new school year, have been an annual best practice. This year, Sandals South Coast had to shelf their annual treat for Staff Members and their kids, in light of COVID-19 restrictions and given the gatherings that generally accompany this event. However, the resort did not miss an opportunity to assist their team with back-to-school preparations. A special presentation which took place recently saw hundreds of team members walking away with backpacks and other school supplies. Team members expressed how grateful they were for the support especially during this time when many are still trying to recover from the onslaught of the COVID-19 pandemic and the resulting economic downturn of 2020.

September 2021

In this photo, fathers, Alton Williams (left) and Nicardo Dennis from

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the resort’s Watersports department show us some of the items they got for their kids

Moms, Fellecia Smith (left) and Nickesha Cunningham were more than excited to receive beautiful backpacks for their kids.

THE BUZZ

SANDALS SOUTH COAST GETS THE JAB DONE As the Private Sector Vaccine Initiative (PSVI) continues their island-wide campaign in Jamaica to get as many persons as possible vaccinated through a number of coordinated vaccination drives, the PSVI team recently made a stop at Sandals South Coast.

This vaccination drive saw over 230 staff members, dependents and contractors receiving first and second doses of the Pfizer and AstraZeneca COVID-19 vaccines.

Sandals South Coast has been on a drive since April to educate their Team Members about COVID-19 safety precautions and the benefits of vaccination. This in addition to stringent

Dr. Jose Manuel Chinea of the National Chest Hospital has a special

Platinum Protocols of Cleanliness instituted

message for all Jamaicans while Sandals South Coast Chef, Talbert

across all Sandals/Beaches resorts.

Howard showcases his vaccination card.

“Our Team Members continue to work on the front line in Tourism and looking after the sector here on the South Coast and we want to make sure that they are protected at all times as best as possible,” says Sandals South Coast General Manager, Adrian Whitehead, “the vaccines provide the safest way to do so and continue their work.”

Among the team members who got their first noted that he got the vaccine to boost his immune system, having suffered for most of his life with chronic Bronchitis. “If the vaccine can help my immune system to fight the COVID-19 then I thought it best to take it.”

Chaz Dillion, Sandals South Coast Entertainer receives his COVID-19 vaccine during a recent Private Sector Vaccine Initiative (PSVI) vaccination drive at his resort.

September 2021

jab was Front Office Agent, Javed Outar who

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THE BUZZ

SANDALS ROYAL CARIBBEAN FETES HOUSEKEEPERS IN FINE STYLE To mark International Housekeepers Week, Sandals Royal Caribbean feted the housekeeping team in fine style with a number of special events. These included: a worship service and continental breakfast; managers delivering tokens to every member of the team in their work stations; group luncheon and entertainment; group photoshoot, towel art and bed-making competitions; group boat cruise and a special awards ceremony.

General Manager Dawn Smith lauded the housekeeping team for the outstanding work they had been doing, especially during the pandemic and said their efforts had not gone unnoticed. Miss Smith said the Housekeeping Department was one of the backbones of the hotel and pledged that they would not be feted on Housekeeper Week alone but would be acknowledged throughout the year. A proud Executive Housekeeper, Kemar Russie, thanked the team for their sterling efforts

September 2021

throughout the past year.

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September 2021

THE BUZZ

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THE BUZZ

SWIM CHALLENGE AT SANDALS GRANDE ST LUCIAN It began as a regular week. Vanessa Eugene, a Snorkel Guide/Assistant Dive Instructor from Water Sports at Sandals Grande St Lucian Spa & Beach Resort decided that she was going to swim 6.24km from the beach at Sandals Grande to a rock called “Barrel O’ Beef” and back. She was going to do the swim as a personal challenge, and she budgeted 3 and a half hours for the plunge.

From 5:00am on the fated morning, news of Vanessa’s arrival on resort began to circulate among the team. The sun had not risen yet, but Vanessa was out there. And lo and behold, before the clock struck 8:30am, Vanessa had swum the channel and had returned in 2 hours, 38 minutes and 20 seconds! She holds the record as the only female on resort to hit the waves in such a dramatic

September 2021

way. She set the tone for the month – push yourself to do more, every day!

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Vanessa Eugene, a fish in and out of the water, becoming a

Managing Director Sandals Resorts in Saint Lucia Winston

competitive open water swimmer in her late 20s.

Anderson enjoying the spoils on dry land, once Vanessa returned to shore.

THE BUZZ

NEW TEAM MEMBER RESTAURANT AT SANDALS GRANDE ST LUCIAN Sandals Grande St Lucian Spa & Beach Resort unveils the upgraded team member restaurant.

After months of speculating about the format and how it would unfold, “D” Day had arrived.

Suddenly the restaurant was a hive of activity; okay – more activity than usual.

Browne (as she likes to be called) from the Maintenance Department had to add her finishing touches to the décor.

Our newly improved restaurant facilities are popping, and create safe spaces inside and out.

Everyone’s Aunty Val – our favourite hostess. What would our restaurant be without her!

September 2021

Our Chefs came out to impress, and that they did!

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THE BUZZ

HOUSEKEEPERS CELEBRATED AT SANDALS BARBADOS It was a week of celebration and fun as Sandals Barbados and Sandals Royal Barbados observed International Housekeeping Week – September 12-18. These dedicated team members offer an invaluable service to the resort, often going above and beyond to ensure guests satisfaction. The week culminated with a Breakfast Event, with saw housekeeping staff engage in fun games and challenges as many took home some wonderful prizes.

September 2021

Alista was definitely here for the fun!

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Entertainment Manager Kimberley congratulating houseman Nico as he walks away with his prize.

Ready… Set…Go! It’s a bed-making race for Kinesha and Roselle.

THE BUZZ

Just a quick word from Resort Manager Patrick Drake.

Rooms Division Manager Annette Forbes encouraging her team!

September 2021

After a few laughs, Keisha was up for the challenge.

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THE BUZZ

SANDALS AND BEACHES NEGRIL CELEBRATE INTERNATIONAL HOUSEKEEPERS WEEK Housekeeping team members at Sandals and Beaches Negril recently enjoyed a series of celebratory events in recognition of International Housekeepers Week. The dedicated professionals were feted all week long at both hotels. The resorts had a full seven-day schedule of activities where their housekeeping team members got to enjoy a Spa and Wellness SPArty, special luncheons with resort executives, a catamaran cruise, fun competitions, daily prize giveaways and an after-work

September 2021

appreciation ceremony. Here are the highlights of the week that was.

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September 2021

THE BUZZ

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THE BUZZ

SANDALS AND BEACHES NEGRIL THANKS SAVANNA-LA-MAR HOSPITAL STAFF September 2021

Over 300 staff members of the Savanna-la-Mar Hospital were recently treated to special lunches

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by Sandals and Beaches resorts in Negril as a show of solidarity and support as the local hospital system and frontline workers continue to grapple with the ongoing effects of the pandemic. With recent reports of patient occupancy being at full capacity in many of our nation’s hospitals, front line workers have been working overtime and under high stress conditions to deal with the spike in COVID-19 cases.

THE BUZZ The Savanna-la-Mar Hospital is no exception and according to the Western Regional Health Authority, the situation at the facility has reached “crisis proportion”. The efforts of the Sandals and Beaches Negril team mirror similar activities recently undertaken at the Black River, Ocho Rios and Montego Bay based health care facilities. Donation of supplies to include bed linens, towels and chairs for patient use was also made.

“As a group we continue to play our part in combating this virus. The team at Savanna-la-Mar Hospital has provided great care to many of our employees and community members and it really is a tough time for all the workers there. Through our Executive Chairman, Adam Stewart, this is just one way of saying, we are in this together and we continue to support you,” shared General Managers from Sandals Negril and Beaches Negril David Latchimy and Christopher Elliot.

Manager at the Accident and Emergency Ward Patma Williams expressed her thanks to Sandals and Beaches Negril for the kind gesture to her and her colleagues, “We are thankful to Sandals and Beaches Negril for the gifts extended and we appreciate their support and kind words. God has called us to be destiny helpers and problem solvers and we continue to do our best every day.”

company’s ongoing support to health-care facilities and frontline workers in the country’s

year, a donation of complimentary stays was extended to frontline workers across the region.

collective efforts to combat the effects of this

The hotel chain’s philanthropic arm, Sandals

pandemic. The company’s Sandals Inn resort

Foundation, also remains active in providing

in Montego Bay continues to be fully utilized by

additional extensive support and is also

the Ministry of Health since March 2020, amidst

exploring further assistance to the Savanna-la-

company donations through several Private Sector

Mar Hospital and others.

Organization of Jamaica initiatives and earlier this

September 2021

This latest activity represents a part of the resort

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September 2021

THE BUZZ

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BEACHES TURKS & CAICOS TEAM MEMBERS PARTICIPATE IN BFF FASHION SHOW This month the Beaches Turks & Caicos Entertainment team participated in the BFF Travel Group Fashion show held on Treasure Beach. The event was a major success and it was primarily due to the impressive display by the BTC team members and the entire entertainment staff.

September 2021

THE BUZZ

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THE BUZZ

HOUSEKEEPERS THE TOAST OF SANDALS MONTEGO BAY The Housekeeping Department was the toast of The Flagship property, Sandals Montego Bay, during the recent staging of International Housekeepers Week.

Apart from being the guests of honour at a spectacular dinner, members of the department engaged in a Praise and Worship Service; worked up a sweat at a morning ‘Get Fit’ exercise session; were pampered with a Spa Day treat and Paint and Sip event. The managers also made sure they were well taken care of during a rehydration session for the housekeepers at their work stations.

General Manager Carl Beviere was lavish in his praise of the sterling efforts of the Housekeeping Team, stating that the company owed them a debt of gratitude for their outstanding and selfless work during the pandemic. “We love and cherish you, and this week was just a small

September 2021

token of our appreciation,” Mr. Beviere

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noted.

Members of the Housekeeping team thanked the General Manager and the rest of the resort team for the outpouring of love during their special week.

September 2021

THE BUZZ

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September 2021

HM SPOTLIGHT

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HM SPOTLIGHT

O’Brian Heron

HOTEL MANAGER, SANDALS NEGRIL

He is a force. An example of do it big or not at

It quickly became my second love and I still

all. The leader many look to for the out of pocket

enjoy it.”

ideas and the encouragement to bring them to life. If you’ve heard of O’Brian Heron, then you’ve

O’Brian has a big fear of heights. He will plan

probably heard the terms brilliant, exceptionally

all the excursions for the management team

creative, supportive, calm yet assertive, respectful

but will not partake in anything relating to

and well for most of the managers at Sandals

heights. But, would you know that sometime

Negril, the person in the HOD whatsapp group

ago he planned a management retreat to

that starts a little mix up, gets everyone involved

Mystic Mountain – signed himself up to

then slowly exits and play the innocent bystander!

do the bobsled, avoiding anything height

We all know his MO, but we enjoy it anyway.

related at all cost. Well, if you’ve been to

This is our well-loved Hotel Manager at Sandals

Mystic Mountain, you know that to get to

Negril and private though he may be, we got

any worthwhile activity you must ride the

some interesting facts about him that not many

sky explorer. “I was sharing the chair lift with

people would have known about; until now.

another manager who knew how petrified

Towering over most at 6 ft 2 inches – Heron loves

point and stopped for us to ‘enjoy’ the view,

sports and wanted to do track and field when

that same manager started rocking chair!

he was younger. He probably would have been a

Let’s just say, shouts of ‘acclamation’ echoed

star but his knock knees (genu valgum) had that

through that mountain. I made it out alive

dream crashing and burning.

though.”

With track and field out of the equation, he had

He loves to write and writes pretty much

to find a more, well, manageable sport and so he

anything - music, books and poems. One

discovered badminton. “Back at Cornwall College,

of his biggest desires is to also write and

my friends and I would go to the Montego Bay

produce a reality tv series.

Ice Factory in the afternoons to play badminton.

CONT’D on NEXT PAGE

September 2021

I was. So when the chair got to the highest

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HM SPOTLIGHT

“My team is very important to me and the success of the operation, that is why it is easy for me to value and respect each of

Heron as a teen at Cornwall College.

them.”

He is known around the resort for little famed sayings here and there but ‘I am concerned’ is a phrase none of us managers like to hear.

That’s exactly how he starts off telling us something is wrong in a specific department and that’s usually followed by ‘what are your plans to fix it?’

With him having to balance so many responsibilities both in his personal and professional life, Heron is guided by this philosophy he penned himself ‘ignore the limits people place on you and push you

September 2021

beyond the limits you place on yourself.”

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Heron takes us down memory lane with published articles he was featured in as an young manager at our sister resorts.

September 2021

37 Informa�on Technology Division 02-2021

HI FRIEND!

SANDALS GRENADA

September 2021

Sending greetings to our friends

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ALANNA

BOOTA

JENNA

JULIANA

GODWIN

RENEE

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September 2021

PICTURE PERFECT

Beaches Negril Executive housekeeper Novlette Whyte (front) and her housekeeping team members were joined by the favourite Sesame Street friends for a fun pic during a celebratory moment for

September 2021

International Housekeepers Week.

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PICTURE PERFECT

PICTURE PERFECT

Sandals South Coast Hotel Manager, Carl Ainscough (2nd left) and Principals of Solas, Coote Savanna and Baulk ECI; (L-r) Yvette Lewis, Nerissa Gray-Brown, and Rose Rashford are all smiles as they show off lovely school supplies they received from the Sandals Foundation.

Sandals Montego Bay Executive Housekeeper artistic skills during a Paint and Sip session at the resort.

September 2021

Patricia showing off her

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PICTURE PERFECT

Room Attendant, Sancheak Mairs gets things all in order for an arrival inside the luxurious accommodations of Sandals South Coast South Seas

September 2021

Rondoval Village.

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Kids Camp team member and winning revenue ambassa

Patrice Essor (right) accepts her gift as a one of the top s

from Loss Prevention, Security and Transportation Mana

sales rep for the period

ager Junior Pinnock.

The Beaches Turks and Caicos’ Entertainment Team showing their glowing personalities.

September 2021

ador at Beaches Negril

PICTURE PERFECT

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PICTURE PERFECT

Hotel Manager Sharon Fagan modeling casual wear at the Beaches Turks and Caicos’ BFF Fashion Show held at the resort recently.

Sandals

Monitors

Medical O at close

September 2021

Gift Shop Assistant Manager

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at Beaches Negril, Leslee Parkinson (right) gifts entertainment team member Celicia Ellis after she was named one of the winning revenue ambassadors for the period.

PICTURE PERFECT

South Coast General Manager, Adrian Whitehead presents Vital Signs

s, Hospital Grade Stretchers, walking sticks and reusable masks to Senior

Officer of the Black River Hospital, Sheriff Imoru (right). The items, valued to $1mill were presented on behalf of the Sandals Foundation.

Beaches Negril dining room server Omondo Smith (left)was a picture of glee after being presented with his gift for his role as a revenue ambassador. Handing over his prize was Gift Shop Assistant Manager Leslee

Wait – is that Alex Pike, Beaches Negril’s Operations Manager we see there; showing off his skills as a server?

September 2021

Parkinson

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PICTURE PERFECT

All love coming your way from Beaches Negril housekeeper Tenneisha.

September 2021

It is always an entertaining dining experience at the Beaches Negril

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Kimonos Restaurant so the chefs put on a show for the housekeepers during the special luncheon at the restaurant for International Housekeepers Week.

PICTURE PERFECT

Sara Wallace, Concierge Agent at Beaches Ocho Rios strikes a business

September 2021

pose for our lens.

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PICTURE PERFECT

When the Beaches Turks and Caicos team decides to bust a move!

Jamie,

September 2021

sharing

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The Beaches Turks and Caicos’ Red Lane Spa Team at a Meet & Greet event recently.

General Manager James McAnally a dedication wall.

PICTURE PERFECT

, Demia and Brenica of the Entertainment Team at Sandals Emerald Bay

at the Beaches Turks and Caicos’ Stewart

Spa Manager Devi-Ann leading the Beaches Turks and Caicos staff meditation session.

September 2021

g a Picture Perfect moment at the resort recently.

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PICTURE PERFECT Sandals Grande St Lucian Spa & Beach Resort celebrated International Housekeeping week with some awards recently.

Wilhelmenia Lucien, Room Attendant, Sandals Grande St Lucian Spa & Beach Resort receives the Pillars of

September 2021

the Department Award.

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Herman Flavius, Houseman, Sandals

Mission Award at the resort recently.

Carolina Louis, Room Attendant, Sandals Grande St Lucian Spa & Beach Resort receives the Pillars of

Georgianna Popo, Room Attendant

the Department Award.

Beach Resort receives the Pillars o

PICTURE PERFECT

s Grande St Lucian Spa & Beach Resort receives the Men on a

y.

Resort receives the Pillars of the Department Award.

September 2021

t at Sandals Grande St Lucian Spa &

of the Department Award.

Carol Thomas, Quality Floor Inspector, Sandals Grande St Lucian Spa & Beach

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PICTURE PERFECT

Beaches Ocho Rios’ Weddings Manger, Kerry-A Circle of Joy Award from Kerry-Ann.

September 2021

A birthday smile from Housekeeping Supervisor Glencia Martin-Pollard at

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Sandals Barbados.

Latoya Cooke walked away with the coveted ‘Di

monthly Prestige Awards at Sandals Royal Plan

PICTURE PERFECT

Ann and Wedding Consultant, Venice are joyful as Venice collects the

seen promoting the Golf facilities at Sandals Ochi.

September 2021

iamond Team Member’ and ‘Legendary Team Member’ awards at the

ntation.

Golf anyone? Renaldo, Caddy at Sandals Golf & Country Club is

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PICTURE PERFECT

The kids of Kings Primary school can look forward to cool c

a presentation in which Sandals South Coast GM, Adrian W

September 2021

school supplies to school Principal Marcia Tatham Miller.

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Epix’s Shavonne Cumberbatch is always ready to assist guests with their photo needs at Sandals Barbados.

The Beaches Turks and Caicos Team Member Devon, gi property recently.

PICTURE PERFECT

classrooms on their return to face-to-face classes following

Whitehead handed over twelve brand new wall fans plus

Sigourney glams up for a recent function.

September 2021

iving the thumbs up at the

It’s a style moment as Sandals Montego Bay Learning and Development Manager

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PICTURE PERFECT

Sandals Montego Bay Duty Manager Christopher enjoys bringing s the faces of his guests with personalized service.

Kirkland, Assistant Executive Housekeeper at Sandals Montego Bay is a picture

September 2021

of concentration as he seeks to create a masterpiece.

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These three ladies from Sandals and Beaches Negril are quite pleased about their own school supplies corner as they get ready to distribute these items to children during a Sandals Foundation sponsored back to school fair.

Loyalty and Travel Manager at Sandals Montego Bay Shaneika is a picture of concentration as she goes through her workout during a recent managers’ exercise class at the resort.

September 2021

smiles to

PICTURE PERFECT

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September 2021

PICTURE PERFECT

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Room attendant Nicole Boothe (left) accepts a gift from Sandals

It’s Theda the butler! One of Sandals Negril’s most loved service

Negril Hotel Manager O’Brian Heron after she was crowned

professionals.

winner in the department’s bed making competition – one of the activities carried out during International Housekeepers Week.

PICTURE PERFECT

We caught Jodi, one of our housekeepers at Sandals Negril as she

an in room set up for his guests

detailed her rooms.

September 2021

We caught Romaine, one of our butlers at Sandals Negril arranging

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PICTURE PERFECT

A big ‘air hug’ from the free spirited Timar from Sandals Ochi’s

September 2021

Banqueting department.

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Alton Kelly from the landscaping team at Sandals Royal Plantation ne misses an opportunity to keep his plants well groomed.

Shaial from the Entertainment team at Sandals Royal Caribbean is always the life of the party.

It’s all hands on deck every day for Watersport Supervisor Lisa Nurse at Sandals Barbados.

September 2021

ever

PICTURE PERFECT

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PICTURE PERFECT

Denise Watson, Epix Manager at Sanda

September 2021

the breakfast dessert to our well-deser

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Gift shop sales representative and Sandals Foundation ambassador Anjelica Nunez manning the registration desk during a back to school initiative.

PICTURE PERFECT

als Ochi seems to be saying, I got this and will serve all

IMG-20210923-WA0007

Beaches Ocho Rios’ Red Lane Spa attendants, Samantha and Kayon some of our vax champs, they did the right thing and made healthy choices.

Juvens Senatus of the resort shop at Sandals Emerald Bay promoting the Sandals Foundation.

September 2021

rved housekeeping team members.

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PICTURE PERFECT

Audio Visual Tec

A warm welcome is what Sandals Montego Bay General Manager Carl Beviere ensures

Sandals South C

his guests at the resort.

The effervescent Rochelle from Sandals Royal Caribbean Dining Room receiving her well-deserved Circle of Joy award from General Manager Dawn Smith at a recent Prestige

September 2021

Awards.

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PICTURE PERFECT

chnician, Rohan is cool and calm as he keeps

Coast leveled and lit.

Charming, warm-hearted, pious, helpful, meticulous are a few adjectives come to mind when describing Delores Williams, Guest Services Manager at

September 2021

Sandals Ochi.

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September 2021

PICTURE PERFECT

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Sandals Ochi’s Executive Assistant Manager, Maylene Pringle and the team of managers serve a special breakfast to

Snr. Bartender a

housekeeping team members.

drinks for his gu

Our male team members in the housekeeping department at Sandals Negril.

at Sandals Ochi, Basil has a natural flair of making

Shanice from Beaches Ocho Rios’ Animation department receives the ‘Mover & Shaker Team

uests, especially a ‘Bob Marley’ delight.

Member’ Award from her manager, Stacy Anderson.

Vaughn Henry, proudly collects his Sandals Foundation Sentinel Award

With smiling eyes, Sandals Ochi’s Housekeeping Supervisor

from Sheryl Ellis, Resort Shop Manager at Beaches Ocho Rios.

Dawn posed for the lens after she had the room ready.

September 2021

PICTURE PERFECT

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PICTURE PERFECT

Sandals Royal Caribbean General Manager Dawn Smith welcoming her

September 2021

guests with lots of love.

The Sandals Royal Caribbean team recently presented lunches to the staff at

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Administrator.

Cornwall Regional Hospital. Here General Manager Dawn Smith; Operations Manager SRI Standards, Rooms Division Karen Paragon Singh and Regional Public Relations Manager Ian Spencer share in the moment with the hospital’s CEO and

PICTURE PERFECT

Jamar from Team Snapshots at Sandals Royal Caribbean giving the culinary fare thumbs up to the recent General Manager’s Power Lunch.

Sandals Foundation Ambassador from Sandals South Coast, Mikada Brown brought lots of school supplies and smiles to Bog ECI recently, here principal,

Linton from the Bar at Sandals Royal Caribbean enjoying his sumptuous meals during the General Manager’s Power Lunch.

Legendary Team Member for the Month of August Dillon Beswick receives his certificate and cheque from Beaches Ocho Rios’ Assistant F&B Manager, Jermaine.

September 2021

Keisha McLeod McHayle accepts the supplies on behalf of her school.

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PICTURE PERFECT

Bellman at Sandals South Coast, Odain Graham is all smiles as he gets ready to transfer guests’ luggage to their room.

Jamie and Brenica, members of the Entertainment Team at Sandals Emerald Bay creating a world of colours to support the Sandals

September 2021

Foundation.

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PICTURE PERFECT

The bright eyes of Stephanie welcome her clients before she officially heads to the Terrace Restaurant at Sandals Royal Plantation.

Garnet Ralph the flairing bartender at Sandals Royal Plantation perfectly on his head.

Front Office Receptionist Cris-Ann Franklin is always ready to assist her valuable clients at Sandals Royal Plantation.

September 2021

wows his guests by balancing a bottle of ‘Appleton Estate 12’

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PICTURE PERFECT

September 2021

Carleen the butler wowing her guests at Sandals Montego Bay.

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One common goal among Sandals R Sandals Montego Bay Assistant Food and Beverage Manager Joan engages in a rehydration session with guests on the beach

Stewart and her able assistant Geo

PICTURE PERFECT

Royal Plantation’s Travel & Loyalty Manager, Dacia

orgia Black is to exceed their target each month.

Front Office Agent, Selena West is pleased to share her happiness that Sandals Ochi is the best.

September 2021

And the Award for Department of the Quarter goes to the Butlers at Sandals Royal Caribbean.

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PICTURE PERFECT

September 2021

Managers at Sandals Royal Plantation are always eager to serve the team members during their monthly Prestige Awards luncheon and ceremony.

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Renae, our Assistant Learning and Development Manager at

Sandals Montego Bay Hotel Manager Anna-Kay Wholas presenting a

Sandals Royal Caribbean, presenting ShellyAnn from Weddings

school bag to a housekeeping supervisor Patrice during a back to school

with a gift for being among the first to complete the September

treat for members of the team.

LMS Course.

PICTURE PERFECT

‘Big Will’ aka Willem and Daniel hype the vibes at the Sandals

Aldith of Watersports had a variety of goodies on sale at the

Grenada afterwork lime.

recent Sandals Grenada Staff Market Day.

Assistant Spa Manager Claudian (L) and Manager Melissa (R) Grenada.

Another night, another superb sushi roll by Chef Berwin from Sandals Grenada.

September 2021

entertain their department with interpretive dance at Sandals

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September 2021

PICTURE PERFECT

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The Grand Prize Awardees at Sandals Grenada’s Red Lane Spa

Boss of the Sauce- Crishon’s got it going on at Dino’s Pizzeria in

Awards.

Sandals Grenada.

Daniel serving up hot tunes after work at Sandals Grenada.

Green, Gold and Red for Red Lane Spa Awards at Sandals Grenada.

Houseman at Sandals Grenada Jevon, receives a complimentary

O’Brian Heron commends the top performing Red Lane Spa Team

scrub and Red Lane Spa service from Spa Manager Melissa, for his

at Sandals Grenada.

exemplary efforts.

PICTURE PERFECT

Busy Body and Head of Stewarding at Sandals Grenada- Corene pauses for a pose in the courtyard.

Peace & Love from DJ Blaze at the Main Pool inside Sandals Grenada.

September 2021

Things heat up at Sandals Grenada Team Member Market Day.

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September 2021