INNOVATION Projects

DESIGN THINKING PROBLEM SOLVING

CUSTOMER JOURNEY linkedin.com/in/walkersamuel/

I bring a wealth of experience in innovation to organisations, with a focus on identifying new opportunities for growth. I have a strong understanding of market trends, emerging technologies, and customer needs, which I use to drive the development of innovative products and services. I excel in leading cross-functional teams, utilising agile methodologies, and executing on innovative ideas.

I am also skilled in fostering a culture of innovation, promoting continuous learning, and encouraging experimentation. With my ability to turn ideas into tangible results, I am confident in my capacity to drive growth and create value for organisations.

Building the roadmap for business banking

Industry : Finance | Banking

Year : 2019

Category : Customer Journey

Setup a customer journey and innovation lab for the business part of a major Australian bank. This included undertaking interviews and research, concept ideation and prototyping through to funding and implementation of priorities. This program drove customer-led innovation outcomes.

I led the team engagement and change management stream for a customer-centric experience team at a major Australian bank. We were ultimately shifting the way they work in order to deliver in a faster and more iterative way, bring the customer perspective earlier in the process, and to solve business problems in an innovative way. This required buy-in and radical shifts in team ways of working. Deliverables included a customer journey map that drove initiatives, a 100-person launch introducing agile at scale, executive coaching in agility and innovation, designing a visual strategic narrative, and embedding new ways of working for 8x squads.

Shifting company culture to drive customer-led innovation

Industry : Finance | Superannuation

Year : 2020

Category : Customer Journey linkedin.com/in/walkersamuel/

Building high-school student financial literacy whilst changing company culture

Industry : Education

Year : 2018

Category : Design Thinking

A customer advocacy company was looking to rethink how they approached product reviews. I led a team to shift the company towards producing new things, rather than reviewing existing things. They were uniquely placed to leverage their industry insights to find market opportunity. We designed, built and launched a board game for high school students, that not only helped improve their financial literacy, but also demonstrated to our client a series of methodologies and processes they could use to deploy new projects into the world.