Divisional Training Guide 2014

DIVISIONAL TRAINING GUIDE 2014 growing through learning

contents 2014 DIVISIONAL TRAINING Food Hygiene Training ...................................................... 6 Introduction to Godly Play ................................................. 7 Older People’s Ministry Day ................................................ 8 Safe and Sound for Leaders ................................................ 9 Supervision and Appraisal for Employees .............................. 10 The Jesus Deck............................................................. 11 Toddler Rocks .............................................................. 12

ESSENTIAL TRAINING Data Protection ............................................................ 14 Equality and Diversity..................................................... 15 Fire Awareness ............................................................. 16 First Aid ..................................................................... 17 Food Hygiene ............................................................... 18 Health and Safety in the Workplace .................................... 19 IT Training .................................................................. 20 Manual Handling ........................................................... 21 Minibus training ............................................................ 22 RAMP (Risk Assessment Management Plan ) ........................... 23 Safe Church (Safe and Sound 3) ......................................... 24 Supervision and Appraisal for Employees .............................. 25

ORGANIC TRAINING Bridge Building Sessions ................................................... 28 Building Blocks ............................................................. 29 Building Blocks – ‘add ons’................................................ 30 Children’s Leaders’ Training (YPSM & JSS pre-commissioning) ..... 31 Core Skills ................................................................... 32 More Core Skills ............................................................ 33 Corps Finances ............................................................. 34 Disability Ministry .......................................................... 35 Door to Door Prayer Ministry ............................................. 36 Growing Grace – Fully ..................................................... 37 Messy Church ............................................................... 38 One-on-One Discipleship .................................................. 39 Parenting Course ........................................................... 40 Praying On The Streets .................................................... 41 Prayer School ............................................................... 42 Ultimate Church Visit...................................................... 43 What Every Volunteer Youth Worker Should Know (WEVYWSK) ..... 44 Women of Worth ........................................................... 45

FURTHER RESOURCES Other Providers............................................................. 48 SISTAD Regional Newsletters ............................................. 49 ilearn for Volunteers ...................................................... 50

2014 DIVISIONAL TRAINING Training organised by DHQ for the Division

LNE DIVISIONAL TRAINING GUIDE 2014

Food Hygiene Training Major Amanda Slader - DPSO 1st October 2014 @ tbc

The Salvation Army, Safe Mission Guide 6, Safe Food Policy April 2010, gives guidelines and suggests appropriate levels of training. https://infonet@salvationarmy.org.uk

It is good practice to refresh this training every three years.

Our trainer for this day is Sharon Prior.

For more information please contact: amanda.slader@salvationarmy.org.uk

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2014 DIVISIONAL TRAINING

LNE DIVISIONAL TRAINING GUIDE 2014

Introduction to Godly Play Liz Hall - DFO & Captain Graham Slader - DCO 11thh October @ Park Farm House, Hadleigh Training Centre Time to be confirmed Godly Play Taster Day This all day session will introduce you to the skills required to open bible stories to people of all ages enabling them to reflect and wonder about them. We will be looking at some bible stories, but also 3 Salvation Army stories that have been especially written and resourced - The Flag, The Mercy Seat and Social Action. More information about these stories can be found on the Children’s Ministries web pages: www.salvationarmy.org.uk/uki/godly-play We can only cater for 15 people in order to make this a quality experience for everyone, so may be putting in another date early next year. £10 per head For bookings contact: sheena.booth@salvationarmy.org.uk For information contact: liz.hall@salvationarmy.org.uk

2014 DIVISIONAL TRAINING

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LNE DIVISIONAL TRAINING GUIDE 2014

Older People’s Ministry Day Major Amanda Slader – DPSO 10th February 2014 @ Hatfield Peverel 10:00am – 3:00pm (lunch included) Come and join us for a day exploring ministry with older people.

Our guests for the day are: Elaine Cobb – Territorial Director Older People’s Services Captain Elizabeth Hayward – Territorial Director for Community Services Major Val Mylechreest – Adult and Family Ministries Officer THQ The day is open to all Officers and to all actively involved in ministry with older people For bookings contact: sheena.booth@salvationarmy.org.uk For more information contact: amanda.slader@salvationarmy.org.uk

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2014 DIVISIONAL TRAINING

LNE DIVISIONAL TRAINING GUIDE 2014

Safe and Sound for Leaders Captain Graham Slader - DCO 8th March 2014 @ DHQ 9:30am – 4:00pm A 1 day course that covers the 12 units in the Safe & Sound Manual.

Safe & Sound for Leaders is mandatory for Corps Officers/Deputy Child Protection Coordinators/employed children and youth workers/YPSM/Children’s ministry team leaders/CYS and those ‘doing the role’ i.e. fulfilling one of these roles without holding a commission.

It is also recommended for Children’s Advocates and other Local Officers.

For bookings contact sheena.booth@salvationarmy.org.uk

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LNE DIVISIONAL TRAINING GUIDE 2014

Supervision and Appraisal for Employees Ann Steele - DPO 27th March and 23rd October 2014 @ DHQ 10:30am – 3:30pm This training is essential for anyone in a supervisory role with staff and/or volunteers The objectives of the course are to: • Gain a greater understanding of what managing performance is and why it is important • Understand what to do about declining or poor performance • Understand the purpose and principles of giving and receiving feedback • Provide clarity on the supervision and appraisal documentation and structure of the meetings • Learn how to create SMART objectives

For booking contact: ann.steele@salvationarmy.org.uk

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2014 DIVISIONAL TRAINING

LNE DIVISIONAL TRAINING GUIDE 2014

The Jesus Deck Major Jacquie Hanover - DDE

Do you have a particular interest in reaching out to those in our communities who are spiritually aware and seeking for spiritual engagement? Perhaps they attend spiritual fairs, or have had spiritual experiences but are not so familiar with the story of Jesus and perhaps even sceptical of the traditional Church and Christian Spirituality.

Have you heard of the Jesus Deck? It is a new and well researched resource in a familiar form to many such people, aimed at telling the Christian message in a way that will connect. The Church of England is currently using this resource as one of its Fresh Expressions.

Here is a link if you'd like to know more. http://thejesusdeck.blogspot.co.uk/ There are already eight people in our Division who would like to be trained to use The Jesus Deck and so we are going to hold a training event during the first half of 2014. We’ll advertise the date and venue in advance. If you are interested please contact: jacquie.hanover@salvatinarmy.org.uk

2014 DIVISIONAL TRAINING

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LNE DIVISIONAL TRAINING GUIDE 2014

Toddler Rocks Liz Hall – DFO 17th May 2014 @ Chelmsford Corps

Come and meet other toddler group leaders from lots of denominations for an enjoyable day to encourage and equip.

Discover how to link your group into your church’s strategy for mission. It will be a fun-filled day with ideas for you and your team! Suitable for leaders of any age whether they are new or experienced toddler groups leaders. Learn from others in the same boat and pick up some useful ideas for craft and activities.

Approx. £25 per head including lunch and discounts for groups of 4 or more.

For information contact: liz.hall@salvationarmy.org.uk

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2014 DIVISIONAL TRAINING

ESSENTIAL TRAINING This section includes mandatory training, some of which can now be completed online via ilearn.

LNE DIVISIONAL TRAINING GUIDE 2014

Data Protection ilearn This training is mandatory for all officers and employees who hold or deal with personal information The Salvation Army Data Protection Policy details training requirements: (Type DPP1103 into search box of the infonet) https://infonet@salvationarmy.org.uk This training is available on ilearn, The Salvation Army’s eLearning Portal: http://ilearn.salvationarmy.org.uk

For more information please contact: amanda.slader@salvationarmy.org.uk

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ESSENTIAL TRAINING

LNE DIVISIONAL TRAINING GUIDE 2014

Equality and Diversity ilearn This training is mandatory for all officers and employees There are two courses available: Officers & Managers (approximately 3hrs) All other employees (approximately 1hr) This training is available on ilearn, The Salvation Army’s eLearning Portal: http://ilearn.salvationarmy.org.uk The course can be completed in stages and a certificate printed on completion.

For more information please contact: amanda.slader@salvationarmy.org.uk

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LNE DIVISIONAL TRAINING GUIDE 2014

Fire Awareness ilearn This training is essential within corps and centres The Salvation Army Safe Mission Guide 2 provides information and guidelines with respect to fire safety. This can be found on the infonet: https://infonet@salvationarmy.org.uk This training is available on ilearn, The Salvation Army’s eLearning Portal: http://ilearn.salvationarmy.org.uk Implementation of this training forms part of the DC’s annual review

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ESSENTIAL TRAINING

LNE DIVISIONAL TRAINING GUIDE 2014

First Aid Local training This training is essential for corps and centres This training can be sourced locally via external providers such as St John Ambulance.

The Salvation Army, Safe Mission Guidance Note: First Aid Provision, gives guidance and suggests appropriate levels of training: https://infonet@salvationarmy.org.uk The following table gives HSE guidelines for the workplace to assist you with assessing the right cover for your corps/centre.

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LNE DIVISIONAL TRAINING GUIDE 2014

Food Hygiene Various providers This training is essential for all those dealing with food preparation The Salvation Army, Safe Mission Guide 6, Safe Food Policy April 2010, gives guidelines and suggests appropriate levels of training. https://infonet@salvationarmy.org.uk There is a very good government resource called 'Safer food better business' (SFBB), which is free from the Food Standards Agency: www.food.gov.uk/businessindustry/caterers/sfbb/#.ULciRKy56Ag Online training is available from various providers: e.g. www.saferfoodhandler.co.uk Face to face training being offered in the division this year.

The trainer will be Sharon Prior.

Please contact amanda.slader@salvationarmy.org.uk in the first instance

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ESSENTIAL TRAINING

LNE DIVISIONAL TRAINING GUIDE 2014

Health and Safety in the Workplace THQ This training is suitable for Corps Officers and Managers CIEH Level 2 Award Health and Safety in the Workplace is an Ofqual accredited course, designed to ensure employees are aware of their own safety, the safety of customers, contractors, volunteers, other employees and the public, within their workplace Note: Officers/managers are responsible overall for health and safety in their centres. Therefore they need some knowledge of health and safety to do this effectively. Where a manager/officer hasn't had any training we would strongly recommend they undertake this course as without it their responsibilities are unknown.

Exam: Multiple Choice

Offered by THQ and delivered by Helen Statham.

Please contact amanda.slader@salvationarmy.org.uk in the first instance

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LNE DIVISIONAL TRAINING GUIDE 2014

IT Training ilearn

The Salvation Army’s ilearn offers good IT training across a variety of topics. These can be accessed at a time that suits you and you can work at your own pace Topics include: Word

PowerPoint

Internet

Excel

Lotus notes

General IT

There are also virtual classroom sessions. These are tutored, and you can sign up for these at ilearn, The Salvation Army’s eLearning Portal: http://ilearn.salvationarmy.org.uk DHQ are happy to facilitate mentoring for use of IT.

For more information please contact: amanda.slader@salvationarmy.org.uk

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ESSENTIAL TRAINING

LNE DIVISIONAL TRAINING GUIDE 2014

Manual Handling Local training This training is mandatory for all people involved in moving furniture, equipment and who work in charity shops, etc.

The Salvation Army Safe Mission Guides 12 & 13 give guidance and provides a template for recording instruction given. They can be found on the infonet. https://infonet.salvationarmy.org.uk This training should be given as part of the employee/volunteer induction programme as applicable.

For more information please contact: ann.steele@salvationarmy.org.uk

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LNE DIVISIONAL TRAINING GUIDE 2014

Minibus training Various providers This training is mandatory for minibus drivers and escorts Official minute Green 04/12 details Salvation Army Minibus Policy.

This can be found on the infonet: https://infonet@salvationarmy.org.uk This training can be sourced locally.

Companies used within the division include: Minibus Training and safety www.minibustrainingandsafety.co.uk Tel: 01702 307304

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ESSENTIAL TRAINING

LNE DIVISIONAL TRAINING GUIDE 2014

RAMP (Risk Assessment Management Plan ) Safeguarding Unit (THQ) This training is suitable for Corps Officers and Centre Managers This course is designed to lead COs and Centre Managers through the process of risk assessing a potential employee or volunteer with a criminal record. From the risk assessment the course looks at how to devise management plans. In addition, the course is also useful for a Corps Officer to consider the management plan for use in other contexts, such as when a known sex offender wants to attend the corps Best practice requires all officers to attend, although it is understood that some positions makes this training more pertinent than others.

This is a one day course led by the Safeguarding Unit at THQ.

Please contact amanda.slader@salvationarmy.org.uk in the first instance

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LNE DIVISIONAL TRAINING GUIDE 2014

Safe Church (Safe and Sound 3) SISTAD This training is for all Corps Officers, and is mandatory for Salvation Army employed children’s and youth workers The course is also beneficial to all corps children’s and youth ministries workers The objectives of the course are to: Equip officers and personnel who, at any time, could be confronted with issues of abuse (both current and historic) during ministry.

This training is offered by SISTAD and details can be found in their brochure in the Personal & Professional section.

Applications should be made on the Internal Courses form and processed via DHQ.

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ESSENTIAL TRAINING

LNE DIVISIONAL TRAINING GUIDE 2014

Supervision and Appraisal for Employees Ann Steele – Divisional Personnel Officer This training is essential for all who are responsible for supervising employees The objectives of the course are to: Gain a greater understanding of what managing performance is and why it is important.

Understand what to do about declining or poor performance.

Understand the purpose and principles of giving and receiving feedback.

Provide clarity on the supervision and appraisal documentation and structure of the meetings.

Learn how to create SMART objectives

For more information please contact: ann.steele@salvationarmy.org.uk

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ORGANIC TRAINING The following training opportunities are offered by DHQ and can be delivered in your local setting.

LNE DIVISIONAL TRAINING GUIDE 2014

Bridge Building Sessions Liz Hall - DFO Further training for church-based toddler groups How to: • Set Up and Run a Baby Birthday Club • Run/develop Baby Song or introduce Song Time into your session • Link into the 1277 initiative – What IS the 1277 initiative?

• 2014 Mainly Music

For more information please contact: liz.hall@salvationarmy.org.uk

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LNE DIVISIONAL TRAINING GUIDE 2014

Building Blocks Liz Hall - DFO A training resource for those in church-based toddler groups.

Devised and published by CATS (Carer and Toddler Strategy) Consultative Group: Baptists Union of GB, Fegans, Go Project, SU and The Salvation Army.

Best run for a group over a number of weeks, each session lasting about 2 hours, although the sessions could provide for an individual portfolio for a leader.

• Session 1 Shaping the Vision • Session 2 Nurturing Spiritual Life and Faith • Session 3 Engaging with Parents and Carers • Session 4 Sharing Faith through Toddler Groups.

For more information please contact: liz.hall@salvationarmy.org.uk

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LNE DIVISIONAL TRAINING GUIDE 2014

Building Blocks – ‘add ons’ Liz Hall - DFO Short sharp sessions building on the building blocks material for church-based toddler groups Lasting an hour, depending on how much YOU want to talk!

• Mission through Carer and Toddler Groups • Faith Development • Sample Toddler Services • Music Time • Top Tips for Storytellers • Learning through Play • Worship the Under 5s Way For more information please contact: liz.hall@salvationarmy.org.uk

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ORGANIC TRAINING

LNE DIVISIONAL TRAINING GUIDE 2014

Children’s Leaders’ Training (YPSM & JSS pre-commissioning) Captain Graham Slader - DCO •

The Children’s Leaders’ Training course is designed to equip prospective YPSM’s and JSSs. It comprises seven units; six from Core Skills and an additional Salvation Army Context unit. There is a total of 18 hours training which can be delivered through organised training sessions or one to one with a mentor. (A mentor is assigned regardless of training method) The requirements for YPSMs and JSSs differ as follows:

YPSMs • Completion of units A-D prior to commissioning (recommended for Asst. YPSMs) • Completion of units E-G following commissioning JSSs • Completion of units A,B,D and G prior to commissioning Training progress is recorded by the mentor/DCO and an Evidence Portfolio is created by the trainee to demonstrate their learning. CMU are advised of progress and issue a certificate of completion at the end of the course.

For more information please contact: graham.slader@salvationarmy.org.uk

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LNE DIVISIONAL TRAINING GUIDE 2014

Core Skills Captain Graham Slader - DCO Core Skills is the recognised training resource for children’s ministry in the UKI Territory. It contains six sessions, each designed to take about two hours. Sessions can be delivered individually, or combined for a longer training event.

Session 1: Child Development Session 2: Working as a Team Session 3: Programme Planning Session 4: Children and Community Session 5: Pastoral Awareness Session 6: The Bible and Prayer Further details can be found on the Core Skills website: http://www.coreskillsforchurches.com/

For more information please contact: graham.slader@salvationarmy.org.uk

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ORGANIC TRAINING

LNE DIVISIONAL TRAINING GUIDE 2014

More Core Skills Captain Graham Slader - DCO

A further six sessions of training for those involved in children’s ministry: Session 1: Transitions Session 2: Special needs Session 3: Challenging Behaviour Session 4: The Global Dimension Session 5: Children’s Advocacy Session 6: Young Leaders

As above, More Core Skills can be delivered as individual or combined sessions.

For more information please contact: graham.slader@salvationarmy.org.uk

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LNE DIVISIONAL TRAINING GUIDE 2014

Corps Finances DHQ Finance Team The DHQ Finance Team can provide the following training to Corps Officers and Local Officers responsible for corps finances: Budget setting and monitoring Bank reconciliations Understanding monthly financial reports Completion of CID forms Gift Aid and Annual Appeal paperwork Inventories

For more information please contact: alison.overton@salvationarmy.org.uk

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LNE DIVISIONAL TRAINING GUIDE 2014

Disability Ministry ALOVE This resource is aimed at those who are working with people with disabilities and/or would like to learn more about how best to support those with disabilities. This resource should start a thought process on how we create an Inclusive Church /Environment in all we plan and do.

The training will equip you in: •

Understanding where your values on disabilities are based

•

How to include disabled children/young people

•

Recognising the skills disabled children and young people will bring to enhance your church.

For more information contact: ben.still@salvationarmy.org.uk

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LNE DIVISIONAL TRAINING GUIDE 2014

Door to Door Prayer Ministry Major Jacquie Hanover - DDE An hour and a half session looking at the before, during and after of the vision for Door to Door Prayer Ministry, including: • The Theory • What it means in practice The initial session is followed by 4 weeks practical supported ministry in YOUR location. Each Practical Session will be preceded by a support session and followed by a debrief.

At the end of this course of supported ministry you will be in a position to confidently pray for people Door to Door in your location.

For more information please contact: jacquie.hanover@salvationarmy.org.uk

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LNE DIVISIONAL TRAINING GUIDE 2014

Growing Grace – Fully Major Amanda Slader - DPSO This is a new resource written by Major Catherine Wyles – soon to be published!

A 10 week bible study course addressing issues facing the older generation within our fellowships. This is a powerful tool!

Subjects include: • Who am I now?

• Grief • To ask for help is not a sign of weakness • Older and Wiser?

For more information please contact: amanda.slader@salvationarmy.org.uk

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LNE DIVISIONAL TRAINING GUIDE 2014

Messy Church Liz Hall - DFO A morning, afternoon or evening session looking at the before, during and after of the vision for Messy Church.

Based on the Messy Church Website, Messy Church 1 and 2 and hands on experience • The Theory • The Practise including the values of Messy Church • The ‘What’s next’ • This interactive training will mainly help you explore WHY it might be a good idea to consider ‘Messy Church’ as another way of ministering to families, the clues that your Corps is ready to take this step and time to consider the HOW. • Messy Church is the BRF Branding for a specific standalone programme for families on the edge of your fellowship. The values of Messy Church can be absorbed by a number of other programmes that might be considered messy, but that you might want to call something else.

For more information please contact: liz.hall@salvationarmy.org.uk

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ORGANIC TRAINING

LNE DIVISIONAL TRAINING GUIDE 2014

One-on-One Discipleship Ben Still - DYO Training in one-on-one discipleship including: • What one-on-one discipleship is • Biblical models of discipleship • The skills of a successful discipler • The practicalities of one-on-one discipleship, including safeguarding The course will provide attendees with all the knowledge to use the ALOVE One-on-One Discipleship Manual effectively.

The course runs over 1 full day.

For more information please contact: ben.still@salvationarmy.org.uk

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LNE DIVISIONAL TRAINING GUIDE 2014

Parenting Course Liz Hall - DFO A flexible course for parents lasting 6-10 weeks based on a number of Parenting Resources, with a Christian foundation, but suitable for all comers.

Covering issues such as: • Giving Praise • The Question of Discipline • Family Rules • Personal Power • Feelings – what to do with them • Nurturing Ourselves • Ages and Stages • Helping Children Stay Safe • Problem Solving and Negotiating • Continuing the Family Journey The vision for this course is that by 2014, we will be in a position to train others in running a Parenting Course themselves.

For more information please contact: liz.hall@salvationarmy.org.uk

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LNE DIVISIONAL TRAINING GUIDE 2014

Praying On The Streets Major Jacquie Hanover - DDE Taking Prayer to the town centre An hour and a half session, looking at the before, during and after of the vision for Praying On The Streets.

• The Theory • What it means in practice Followed by 4 weeks practical supported ministry in YOUR location. Each Practical Session will be preceded by a support session and followed by a debrief.

At the end of this course of supported ministry you will be in a position to confidently take prayer onto the streets in your location.

For more information please contact: jacquie.hanover@salvationarmy.org.uk

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LNE DIVISIONAL TRAINING GUIDE 2014

Prayer School Major Amanda Slader - DPSO This is a 5 week/session course from the SA Prayer Network team that could be delivered weekly or over a weekend.

• Prayer Style • Your role in prayer • Wounds and Healing • Listening to God • Developing a prayer strategy in your corps

For more information please contact: amanda.slader@salvationarmy.org.uk

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LNE DIVISIONAL TRAINING GUIDE 2014

Ultimate Church Visit Captain Graham Slader - DCO

Ultimate Church Visit is a great resource designed especially for Salvation Army Corps Officers and children's workers, helping you to host a fun, interactive and memorable primary school visit at your corps or centre.

Training can be offered to corps interested in running an Ultimate Church Visit event covering setting up to delivery.

For more information about Ultimate Church Visit: www.salvationarmy.org.uk/uki/UCV

DHQ has a complete set of resources available for your use

For more information please contact: graham.slader@salvationarmy.org.uk

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LNE DIVISIONAL TRAINING GUIDE 2014

What Every Volunteer Youth Worker Should Know (WEVYWSK) Ben Still - DYO Training in the basics of youth work and ministry for volunteer youth workers.

This biblically based course is comprehensive covering: • Understanding of the fundamentals of youth work and ministry • Working with individuals and groups • Developing spirituality, outreach and programme The course also provides lots of practical ideas and advice. A good basic grounding in youth work and ministry.

The course runs over 3 full days, usually run over 3 Saturdays across 3 months.

For more information please contact: ben.still@salvationarmy.org.uk

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LNE DIVISIONAL TRAINING GUIDE 2014

Women of Worth Major Amanda Slader - DPSO This is a short course delivered over six sessions, one of its aims is to broaden and deepen relationships in a small group setting, whilst building a sense of worth and dignity.

Originally written for young women this is a valuable transferable resource.

Each session lasts two and a half hours • Session 1 Finding Friendship • Session 2 Stress and Anxiety • Session 3 Exploring Emotion • Session 4 Creating Confidence • Session 5 Hopes and Dreams • Session 6 Moving Forward

For more information please contact: amanda.slader@salvationarmy.org.uk

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FURTHER RESOURCES

LNE DIVISIONAL TRAINING GUIDE 2014

Other Providers The following providers offer local training and you can subscribe to their mailing list if you wish to be kept informed.

Voluntary Sector Training www.voluntarysectortraining.org.uk Or by post: 45 Stortford Road, Great Dunmow Essex, CM9 1DQ Volunteer Solutions www.volunteersolutions.org.uk Or by post: 19 Marling Way, Gravesend, Kent DA12 4DW Tel 01474 358013

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LNE DIVISIONAL TRAINING GUIDE 2014

SISTAD Regional Newsletters Major Melvyn Knott our Learning and Development Officer from SISTAD publishes a bulletin 3 times a year to remind us of what is on offer and what places are available.

Look out for these in: • • •

January April August

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LNE DIVISIONAL TRAINING GUIDE 2014

ilearn for Volunteers The following modules are now available to volunteers, and are suitable to form part of their induction: Equality & Diversity (short course) Meeting the Threat of Fire Avoiding Violence (includes advice on safe lone working) Safeguarding To access these modules, volunteers need an ilearn login.

This can be requested for them by their corps officer/centre manager/community manager/charity shop manager (provided the requester has an SA UKAD account) using the following InfoNet page: https://infonet.salvationarmy.org.uk/businessadministration /si/SIlearning/Lists/ilearn%20Client%20%20Volunteer%20Acco unt%20request/NewForm.aspx SI Service Desk will process the request and send the login credentials for the volunteer to the person who requested the login, so that they take responsibility for passing these to the volunteer.

Whilst volunteers can then access ilearn from any location (not necessarily an SA computer), it is advisable for them to be supervised when using ilearn.

NB: Volunteers who have a SA UKAD account (e.g. a SA employee in another location) will already have an ilearn login. Please do not request a new login in this case - the volunteer should request a reminder/reset of their info from the ilearn homepage if they have forgotten their credentials.

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