The HOPE Review
THE SALVATION ARMY 2020–2021 ANNUAL REPORT BRITISH COLUMBIA DIVISION
Dignité Esperanza 信念
ਿਵਸਵ ਼ ਾਸ Dig
존엄 Foi Würde ਮਾਣ Espérer 신앙 Hope Dignité Esp Glauben
MISSION STATEMENT
Dignidad
Foi
Hoffnung Glauben
Dignity
信念 ad
e
a
The Salvation Army exists to share the love of Hope Jesus Christ, meet human needs and be a transforming influence in the communities of our world. CORE VALUES
p
pananampalataya Esperan Esper an ਿਵਸਵ ਼ ਾਸ 希望 ਮਾਣ
尊嚴 Würde Esperanza 기대 Hoffnung de ਉਮੀਦ Dignidad ਿਵਸਵ 希 ਼ ਾ ਸ Fe Faith ਦ pag-asa Dignité Foi Ho ਮਾਣ
望
HOPE We give hope through the power of the gospel of Jesus Christ. SERVICE We reach out to support others without discrimination. DIGNITY We respect and value each other, recognizing everyone’s worth. STEWARDSHIP We responsibly manage the resources entrusted to us.
2
THE SALVATION ARMY ANNUAL REPORT 2020–2021
pananampalataya
Esperanz
MESSAGE FROM THE DIVISIONAL COMMANDER
Finding hope during a difficult year This past year has been unlike any other we have experienced as officers and staff in The Salvation Army. In British Columbia—and around the world—people grappled with COVID-19 while trying to manage their day-to-day lives, ourselves included. The devastation and uncertainty of it all has driven many into hardship, while others remained resilient. At The Salvation Army, we did what we always do: we kept our doors open to serve those in need… and the need was great. In some areas we experienced an increase for services that far outpaced anything we’ve ever tried to manage. Shelter and community meal programs saw an increase in demand, which exceeded 200–300 per cent in some communities. People who were once gainfully employed found themselves in our food lines, while others sought help through our shelters. On top of the hardships people faced due to the pandemic, in British Columbia we were and are also fighting one of the worst healthcare crises in our history. People are dying on our streets in the thousands due to tainted drug supplies. With the pandemic limiting our abilities to serve those battling addictions, at times we felt helpless. But in the face of adversity, our staff across the province never wavered and they rose to the challenge. We kept our doors open and our programs and services running to serve those battling addictions. While we had to reduce our capacity in some areas, we remained steadfast in our commitment to serve. But we did not do this work alone. We received an incredible outpouring of generosity from British Columbians and Canadians. Everyone from individual donors to the corporate community to provincial and federal government. We are truly blessed to have received the type of support that enabled us to serve our communities. We even partnered with other non-profit agencies—thank you Union Gospel Mission and the Christian Leadership group—to ensure those in our communities who needed support, received support. As we look ahead to the coming year, we do it with optimism. As people get vaccinated and we begin to return to some sort of normalcy, we will use the lessons learned to improve our program and service delivery, while creating efficiencies to make your dollar go even further.
Lt. Colonel Jamie Braund
Lt. Colonel Ann Braund
Lt. Colonel Jamie Braund, Divisional Commander ANNUAL REPORT 2020–2021 THE SALVATION ARMY
3
Mission Statement Core Values Message from the Divisional Commander COVID-19 Response Lower Mainland The Vancouver Harbour Light Project Moving to Canada Alone Family Food Hampers Vancouver Island Creating a Pathway to Hope Food for Life Serving the Mount Waddington Region Your Impact at Work Continuum-of-Care Red Kettle Campaign The Interior Welcoming People to West Kelowna Keeping the Faith Building a Family Connection Building Capacity Northern Region Food Share in The Nisga’a Nation Caring for the Community They Love Anti-Human Trafficking Emergency Disaster Services
4
THE SALVATION ARMY ANNUAL REPORT 2020–2021
2 2 3 6 7 8 9 10 11 12 13 14 15 17 18 19 20 21 23 24 25 26 27 28 30
The Salvation Army is an international Christian organization that began its work in Canada in 1882. Outside of the government, we are the largest direct provider of social services in the country. Our programs and services feed, clothe and shelter vulnerable people every day, while helping others escape violence and addiction. Working in 400 communities across Canada and more than 130 countries around the world, we give people hope today… and every day. IN BRITISH COLUMBIA The Salvation Army in opened its doors in British Columbia in 1887. For over 130 years, we have provided practical, compassionate support to individuals and families in need, regardless of race, disability, sexual orientation, gender identity, age, or religion. Operating in close to 60 communities across the province, we are supported by private, public, and government funding, which helps pay for programs and services such as transitional housing and emergency shelters, community feeding programs, addiction treatment and rehabilitation, long-term and palliative care, after-school programs, summer camps, and our Emergency Disaster Services program.
ANNUAL REPORT 2020–2021 THE SALVATION ARMY
5
COVID-19 RESPONSE
Supporting our province during a pandemic Every day in British Columbia we work with our communities’ most vulnerable. And every day we see the compounded effects of individuals and families who are impacted by poverty, homelessness, addiction, and even violence. This past year, we experienced all of that and more as we also had to deal with a worldwide pandemic. Almost overnight, we had to change the way we live, work, and serve in our communities. And while it was one of the biggest challenges we have ever faced, we faced it head on. COVID-19 has hit us financially, emotionally, spiritually, and psychologically. Isolation and physical distancing measures were and continue to be challenging for individuals and organizations. But with the help of government, our donors and community partners, The Salvation Army in B.C. was able to ensure that our communities were (and are still) being served. As an essential service, we work in close to 60 communities across the province, providing food, clothing, and shelter to those impacted by the pandemic. When the crisis hit, our pandemic plans were put in place immediately to ensure the safety of our staff, volunteers, clients, and community members. Throughout the province, our locations adapted and modified their programs to make sure we could meet the growing demand for services. Several of our shelters partnered with various Health Authorities to find additional
6
THE SALVATION ARMY ANNUAL REPORT 2020–2021
housing for the homeless, shelter rooms and common areas were configured to practice safe social distancing for their clients. Quarantine rooms were established for those showing symptoms. Our Food Banks and Community Feeding Programs saw an increase in demand due to layoffs, work force reductions and school closures. And while social distancing prevented dine-in community meals service so take-away meals were provided. In a short period of time, we saw an increase in demand for our meal services that jumped over 100 per cent as once gainfully employed family members were lined up outside our feeding programs and food banks. As volunteer engagement decreased, our locations developed innovative ways to support the community despite a lack of people power. A big thank you goes out to this brave group of people who continued to serve on the front lines, alongside us. At The Salvation Army we do not do this work alone and we are incredibly grateful to our supports and partners, groups like the Rogers family, the Vancouver Canucks, community partners like Union Gospel Mission, the provincial and federal governments, and individual donors and supporters who allowed us to do this work. As we move forward, we will navigate these challenging and unprecedented times together—with a unity of purpose—providing support and giving hope to those in need… today and every day in British Columbia and across the country.
View toward downtown Vancouver
信念
ਿਵਸਵ ਼ ਾਸ
존엄 Lower Würd Mainland Dignité E Hope Foi pananampalataya
Hope
Anchor of Hope Community Church Belkin House Boundless Vancouver Buchanan Lodge Cariboo Hill Temple Cascade Community Church Centre of Hope Chilliwack Community Church Deborah’s Gate Grace Mansion Harbour Light Harvest Community Church Kate Booth House Langley Gateway of Hope New Westminster Citadel North Vancouver Corps Richmond Corps Richmond House Emergency Shelter Ridge Meadows Ministries Southmount Ministries Southview Heights & Terrace Stevenson House Shelter Surrey Community Church White Rock Corps The Willows Community Church
ਮਾਣ
Digni
尊嚴
Hoffnung
Dignidad
Espe
Würd
ਿਵਸਵ ਼ ਾਸ
Dignité Foi pananampalataya
Esper
ANNUAL REPORT 2020–2021 THE SALVATION ARMY
7
THE VANCOUVER HARBOUR LIGHT PROJECT
Transforming a community, one person at a time On the Downtown Eastside, we have had a vital presence for over 65 years. Through six decades, our Vancouver Harbour Light facility has grown to a four-building campus with buildings on both sides of E. Cordova Street. The facility currently feeds and shelters more people than any non-governmental organization in British Columbia. We also provide a comprehensive continuum-of-care model that wraps services around people at every point in their lives: the programs and services offered include community meals, addiction treatment, vocational training, educational classes, counselling, and emergency and transitional housing.
“The ongoing opioid crisis, a shortage of affordable housing, and an increase in cost of living has created an explosion in the demand for programs and services, one we cannot currently meet.” The buildings are of varying ages, dating back to the 1920s. They have become physically and functionally obsolete, expensive to maintain, and do not meet the needs of our current and future client base… or the community. Amazing work happens every day at Vancouver Harbour Light, but the buildings of the campus can no longer continue to meet the growing demands in the community or province. As a result, over the next three years, we are undertaking the single largest capital project in our history, as we construct a brand-new Vancouver Harbour Light. The nine-storey, 150,000 sq. ft. facility will be purpose-built, allowing us to address three of our biggest challenges: homelessness, mental health, and the opioid crisis, which is taking the lives of thousands and destroying families across our province. With the creation of a new facility, we can achieve our vision for a modern place of hope and healing. The facility will replace our four aging buildings and consolidate all our programs and services under one roof. New programs will be created, current programs will be enhanced, accessibility will be improved, and our capacity will be increased. Special attention has been given to women’s programs and services, accessibility and mobility, and cultural inclusion, especially in relation to our Indigenous populations. To get involved in this transformational project or for more information, contact us at ninestoriesofhope.org
8
THE SALVATION ARMY ANNUAL REPORT 2020–2021
MOVING TO CANADA ALONE
Finding a new life for his family “When I had nothing, The Salvation Army gave me hope. They changed my whole life, and my family’s life.”
When Mahmood arrived with his family of five in Canada in 2017, he hoped they could finally feel safe. Four years earlier, he had no choice but to leave Iraq, relatives, his job, and culture. “In Iraq we faced danger; there was war; our lives were threatened; no one was safe. It was a very hard life,” says Mahmood. While the family lived in Turkey as refugees, the children weren’t allowed to go to school. Mahmood worked as a carpenter, earning barely enough for rent and basic food. Then a friend in Canada found them a sponsor. “We arrived in Vancouver with a bag of clothes,” says Mahmood. “After we located a basement apartment to rent in Surrey, we lost our support network. Now we were alone, isolated, and spoke no English.” Mahmood went to school to learn English and searched the internet for organizations who help newcomers. He found someone who spoke Arabic. She made an appointment for him with The Salvation Army. “I showed The Salvation Army worker a picture of our apartment—no windows, no couches or tables, no beds. I couldn’t afford to provide complete meals for my family, let alone household items,” says Mahmood. The Salvation Army gave Mahmood food items, chocolate, a thrift store voucher to purchase furniture, school supplies for his three children and $150 to buy them toys. “My son was so happy he put all the toys beside his bed and didn’t sleep for two days,” says Mahmood. In 2019, Mahmood and his family volunteered with The Salvation Army’s Christmas Kettle Campaign. Then Mahmood helped The Army’s community and family services by translating Arabic to English. His wife, Noor, volunteers as The Army’s Arabic Volunteer Coordinator. “We wanted to help others, like The Salvation Army helped us,” says Mahmood. Before long, Mahmood used his computer skills to build an excel program that assisted with client records. He was eventually hired and is now working full time as a family services worker. “We now live in a home. I have an income and a pay stub. Thanks to The Salvation Army we are thriving as new members to our community.”
ANNUAL REPORT 2020–2021 THE SALVATION ARMY
9
FAMILY FOOD HAMPERS
Support for those in need When the global pandemic hit, everything shut down. Schools were closed, people lost their jobs, and families were dealing with food insecurities. Around the same time, Langley School Board reached out to The Salvation Army Gateway of Hope, asking if we could help families in need. We quickly responded to the challenge and created the Family Food Hampers program. The initial plan was to run the program for two months, but there were so many families in need that with the generous support we received it was extended through the summer. Though the program was a great success, the needs from families continued to rise. The program returned in January and continued into the summer.
“We just want people to know that they can come to us in those situations.” Timing was perfect—when the school board reached out for help, we received funding from Agriculture Canada. If we didn’t have this funding, we were not going to be able to provide the hampers, and a lot of people would have gone without food. We typically provide a hamper every two weeks, usually including a $25 or $50 gift card with the food. Graciously the community pitched in and made donations to help deliver the hampers to their neighbors. Families were thankful that somebody was here to take care of them. They considered it a blessing as we took away some of the anxiety they had about feeding their kids. We had 110 families in the beginning, now that number is down to 45–50 a week. “That speaks volumes about how people are bouncing back,” says Julie Gilfillin, Operations Manager, Langley Gateway of Hope. “We knew the food banks were low on resources and if we did not create this program I believe a lot of children and families would have gone to bed hungry,” says Gilfillin. “And without the support of the people of this community, we would not have got through this difficult time.”
10
THE SALVATION ARMY ANNUAL REPORT 2020–2021
Fisgard Lighthouse near Fort Rod Hill, Victoria
Dignité Esperanza
Fo ਮਾਣ Espérer 신앙 H Glauben Vancouver Island
信念
Dignidad
Alberni Valley Corps Camp Sunrise Comox Valley Ministries Connection Point Community Church and Resource Centre Cowichan Valley Ministries Evergreen Emergency Shelter High Point Community Church Lighthouse Centre Mt. Arrowsmith Community Church Nanaimo Corps Ocean Crest Community Church Pidcock House Stan Hagen Centre for Families Sunset Lodge Sunshine Coast Community Church Victoria Addictions & Rehabilitation Centre Victoria Citadel Corps
pa ਿਵਸਵ ਼ ਾਸ 希
Hoffnung Glaub
Esperanza 기대
Faith Fe
pag-asa
ਉਮੀਦ
ਮਾਣ
panana
ANNUAL REPORT 2020–2021 THE SALVATION ARMY
11
“I feel very blessed to have walked through the doors and get the help that I’ve gotten.” CREATING A PATHWAY TO HOPE
One woman’s brave journey When Marnie was only 11 years old her family home burned down in a terrible fire. Her father suffered from burns and their family lost everything... throughout her life she suffered more setbacks. Before finding the Pidcock Shelter, Marnie had issues finding a safe place to live that was affordable and would accept her pets. She’s had the price of rent raised, been physically assaulted, and lived in such poor conditions that exposure of mould and heavy metals led to poisoning and the loss of one of her dogs. Marnie suffers from fibromyalgia yet continues to provide care for her 90-year-old mother, and her 15-year-old dog Sofey who has diabetes. She has been dealing with these issues for the last 11 years. “It rips your selfesteem... no one believed me when I got sick,” she shares recalling the struggles of getting diagnosed. Eventually the hospital directed her to The Salvation Army shelter where she discovered the Pathway of Hope program. Pathway of Hope focuses on identifying and addressing root cause issues for people living in poverty. It provides targeted services to people who want to take action to break that cycle. The Salvation Army in the Comox Valley is one of the first locations in B.C. to try this program, and they have seen great success with Marnie. “We come alongside them, with their vision and their ideas. It comes from within, and we support that,” says Captain Michelle Elsasser. Since joining the program, Marnie has access to the on-site registered clinical counsellor Kirstin Dolby. “This program is a stepping stone,” Dolby describes. “It’s here that guests are provided the opportunity to learn skills and gain work experience.” If not for The Salvation Army, Marnie says that she would “…probably be living in some other hellhole.” She shares her appreciation for supporters of The Salvation Army, letting people know that “it works... you really have the opportunity to invest into people’s futures.” Marnie will continue her journey with the Pathway of Hope this year with the goal of finding a new place to call home. And it’s all because of your generosity.
12
THE SALVATION ARMY ANNUAL REPORT 2020–2021
Major Sheldon Feener
FOOD FOR LIFE
Feeding our community during a pandemic In Victoria, the number of people unable to afford a place to live increases every day, significantly more so since the start of the COVID-19 pandemic. “People without homes are sleeping in parks, beside trees and in forest clearings, feeling helpless, lonely, and unsure where their next meal is coming from,” explains Major Sheldon Feener, Executive Director Victoria Addictions & Recovery Centre (ARC). To meet the increased demand, Victoria ARC put forth a Food for Life program, ensuring people in need in their community were fed and hydrated. This was done with the help of their mobile feeding unit, a 34-foot-long Freightliner outfitted with a commercial kitchen. This community response unit (CRU) was operated by staff and volunteers, roving throughout the community twice a day every day, to the areas densely populated by the homeless. This program was made possible in part thanks to the donations received from the Victoria Rapid Relief Fund, initiated by Times Colonist with the Jawl family, and the Victoria Foundation. Our Emergency Disaster Service’s CRU is designed to support evacuees and first
responders during catastrophic events, with the ability to feed up to 1,000 people every hour. During the pandemic this unit was worth its weight in gold, serving approximately 600 meals every day to the community’s most vulnerable population. Prior to the pandemic, Victoria ARC was serving 300 meals 3 days per week, the need grew to serving a staggering 600 meals 7 days per week. The success of this program was attributed to the incredible staff, volunteers, and leadership, as well as the generosity and compassion from the community through food donations and financial support. During this time, over 26,400 meals were served throughout downtown Victoria, totaling 2,600 hours both from staff and volunteers. “We know we are making a difference in people’s lives when we pull in with our truck and see the relief in their eyes knowing they won’t go to sleep hungry tonight,” says Major Feener.
ANNUAL REPORT 2020–2021 THE SALVATION ARMY
13
SERVING THE MOUNT WADDINGTON REGION
A new beginning for a community in need
Situated at the northmost point of Vancouver Island, Port Hardy is one of the most beautiful places in British Columbia, if not the world. It is an outdoor enthusiast’s dream. The region is ripe with opportunities for outdoor adventure and marine activities. Located within the traditional territory of the Kwakiutl First Nations and home to five surrounding First Nations bands—Gwa’sala-‘Nakwaxda’xw, Kwakiutl, Quatsino, ‘Namgis, and Dzawada’enuxw—the region is also steeped with history and tradition. But the community has its challenges. Once thriving due to a booming economy, the town has experienced a high rate of unemployment with the loss of local mining, fishing, logging, and pulp mill industries. In fact, outside of the Downtown Eastside, the area currently has the second highest poverty rate, according to Statistics Canada. With a rise in unemployment, the community has experienced a rise in the need for resources and services, to assist those impacted by the current realities.
“Now we have the flexibility, we can just serve our community. And we are already seeing the impact.” As the demand for services grew and began to outpace our ability to serve effectively, we knew we needed to act. “Our facility could not meet the needs and additional space was needed, especially the need for beds,” says Michael Winter, Community Ministries Supervisor. “The Lighthouse Resource Centre served us well, but we were limited on how we could use the space to address the growing needs, so we decided to do something about it and create our own space.” Thanks to support from the government, local committees, and generous local donors, enough funding was secured to purchase a new building and renovate it to fit our needs. As a result, the new Centre of Hope opened in March of 2021. The purposebuilt facility offers a meal program, computer resource room, 16 year-long shelter beds, medical services, harm reduction programs, and space for AA meetings.
14
THE SALVATION ARMY ANNUAL REPORT 2020–2021
Since the building opened, it has become a place for new partnerships, and it has provided a newfound sense of pride for those who use the services. “People are amazed that this is happening for them,” shares Winter. “The results have reflected these changes and we are beginning to see progress, especially as it relates to those struggling with alcohol.” Cell visits have dropped 50 per cent, RCMP have reported less criminal activity, and there have been less emergency hospital ward visits. But Winter is the first to tell you that success looks a little different for everyone. “While many people come through and find housing and employment, a goal for someone may just be to get a clean pair of socks or even attempt to reconnect with their family… and we are blessed to be part of each person’s unique journey.”
Dignité Esperanza 信念
ਿਵਸਵ ਼ ਾਸ Digni
Glauben 존엄 Foi Würde Your Impact at Work 기 ਮਾਣ Dignité Espér 신앙 Espérer Hope Dignidad Foi pag pananampalataya 2020 –2021
Hope
Across British Columbia, your support makes an impact. And this past year it was especially important as we dealt with significant increases in demand due to COVID-19. As a vital partner contributing to the work of The Salvation Army, you help us feed, clothe and shelter those in need, while helping others escape violence and addiction. The support you provide allows us to be a transforming influence in the lives of our most vulnerable citizens. And because of you, we give people hope today… and every day in communities across this province. Thank you.
信念 ad
ਿਵਸਵ ਼ ਾਸ 希望
Hoffnung Glauben
ਮਾਣ
Esperanza
Dignity 신
H 尊嚴 Würde Esperanza 기대 Hoffnung e ਉਮੀਦ Dignidad ਿਵਸਵ 希 ਼ ਾ ਸ Faith Fe Dignité pag-asa Foi Hop ਮਾਣ PEOPLE RECEIVED CHRISTMAS HAMPERS
PEOPLE RECEIVED EMERGENCY FOOD HAMPERS
BEDS MADE AVAILABLE EVERY NIGHT
ਿਵਸਵ ਼ ਾਸ
PEOPLE RECEIVED A FREE MEAL THROUGH OUR FEEDING PROGRAMS
INDIVIDUALS RECEIVE SOME FORM OF ADDICTION TREATMENT SERVICE
pananampalataya
Esperanza
ANNUAL REPORT 2020–2021 THE SALVATION ARMY
15
SP IR CA I
COM M PRO UN G
AL ME ITYAMS R
AL U T E R
DI E A D TR AND
C ATT I O ME N NT
16
THE SALVATION ARMY ANNUAL REPORT 2020–2021
O LT E R US IN G
The Four Key Components to Our Continuum-of-Care
E SH H D AN
CONTINUUM-OF-CARE
Wrapping services around people at every point One of the things that separates us from many other organizations is our Continuum-of-Care model. This practice provides us with the tools, timing, and the flexibility to ensure clients get the support they need, when they need it, and in the environment that works for them. Because every client is different, and they enter our programs and services at different times and stages, it is important that we meet them where they’re at; that might be a hot meal, a place to sleep for the night, somewhere to detox or someone to talk to. Our Continuum-of-Care model removes barriers and allows clients to enter our services and programs–in most cases–with a seamless transition to the next phase. Our programs complement one another and are supported by several other wrap-around services, all designed to take our clients from one level of support to the next until eventually they have completed their transformation. No matter where in the program or which level a client begins their journey, we are here to help. And because of your ongoing support, we can do this 365 days a year. You are making a difference in the lives of people in your community, and we thank you.
ANNUAL REPORT 2020–2021 THE SALVATION ARMY
17
RED KET TLE CAMPAIGN
A 130-year-old Christmas tradition, alive in your community In 1891, Captain Joseph McFee of San Francisco had an idea; he wanted to organize a Christmas dinner to feed the poor. The problem was he did not know how to pay for the food. In his youth, McFee had been a sailor and he recalled that seamen there would raise money for charity by placing an iron pot called “Simpson’s pot” on the wharf and passersby would toss coins into the pot. It wasn’t long before McFee’s idea was being hailed as “the newest and most novel device for collecting money.” Out of that idea, the Red Kettle was born and over 130 years later, The Salvation Army Kettle Campaign is a Christmas tradition in over 115 countries around the world and it remains one of the most recognized symbols of hope at Christmas to those in need. In Canada alone, there are more than 2,000 locations across the country and in British Columbia you can find Kettles in over 40 communities across the province. The campaign is by far our largest community-based fundraiser, providing muchneeded funds to help us run programs and services that feed, clothe and shelter our communities most vulnerable, while helping others escape violence and addiction. When you donate to a Kettle in your community, that money stays with the local Salvation Army to serve your community. And your donation is able to go further, because most of our ‘bell ringers’ as they are affectionately known are volunteers. When we do hire people, we are committed to hiring locally and providing equal opportunities for everyone, regardless of race, religion, sexual orientation, or physical ability, because we respect and value each other, recognizing everyone’s worth. But we do not do this work alone and across the province and the country we rely on the cooperation of our numerous community and retail partners to ensure the ongoing success of this campaign. And of course, we cannot do this without the support and generosity of the public. The generosity, year after year, allows us to make a real difference in the lives of those who need it most and for that we are grateful. Thank you.
In response to the pandemic, British Columbians stepped up and helped raise a record $5.4 million for the Kettle Program. All of that money stayed locally to help those in need.
18
THE SALVATION ARMY ANNUAL REPORT 2020–2021
Big Orange Bridge, Nelson
Dignity
Fait
WürdeThe기대 Interior
希望
Es
Espérer 信念 pag-asa Fe Fernie Corps Kamloops Corps Kelowna Community Church Kootenay Valley Community Church Nelson Corps New Hope Community Church Renew Church Salmon Arm Community & Family Services Trail Community Church Vernon Corps
Esperanza
Dignity 신앙 Es Hoffnung Würde
Di 希望 ਿਵਸਵ ਼ ਾਸ
pananamp
Hope
Esperanza
ਉਮ
ANNUAL REPORT 2020–2021 THE SALVATION ARMY
19
WELCOMING PEOPLE TO WEST KELOWNA
Finding a new family in a new country
“We thank The Salvation Army because they saved our life, they gave us hope, and they supported us in any way they could.”
20
THE SALVATION ARMY ANNUAL REPORT 2020–2021
Imagine living in a country where you’re not free to speak your mind or express your values, without worrying about repercussion? There are many places in the world where this is the reality. Recently, this family of three managed to find hope and a new beginning. But leaving behind the only country they ever knew was not easy. With no family or friends, they faced hard times as immigrants in Europe, where they landed five years ago. It was also the place where they experienced the love and compassion of The Salvation Army for the first time. They were looking for language classes in the country they landed in, which we happened to offer. This first encounter with The Army gave them hope… something they did not think they would find. The experience led to a volunteer role for Maria and then a job working with the teacher, who happened to be a caseworker with The Army. “As a caseworker I helped to distribute items such as diapers and shampoo to people who needed them. The people who would come into The Salvation Army were mostly refugees from other countries and they would share their stories with us. Part of my job was to connect them to programs such as a breastfeeding program, milk formula program, English classes and sewing classes... I also was a leader for a sewing workshop. This was a big help for us as it allowed us to earn income,” Maria explains. From there, the family found their way to Canada, where once again they were assisted by The Salvation Army. This time they found love and compassion in Kelowna, Westbank, “…when we arrived in Canada The Salvation Army helped us in every way that they could, we received a warm welcome and care throughout the whole process. Now everything is amazing for us. We have a lot of hope and a lot of plans for our future.” Today the family is making the most of a life they never believed they could have, and they’re planning for a bright and meaningful future, “… we were in a place where we worried about everything and living without any hope for our future. Now our dream is to help people who are in situations like ours, because we know what they are experiencing.” The family is planning on getting their citizenship and they plan to start their own business. When asked what they thought about the help they received, they said, “…The Salvation Army is doing the right thing because they are saving people and their lives and saving one’s life is the biggest thing that someone can do.”
“I knew God brought me here for a reason.”
KEEPING THE FAITH
How it brought me purpose Brenda grew up in Manitoba where she started her career in the banking industry over 30 years ago. Brenda often moved for her job and eventually made the choice to take on a new position in Penticton. Unfortunately, shortly after starting her job as a supervisor at a credit union the COVID-19 pandemic hit and devastated the economy. Her organization restructured and eliminated her position. Brenda was now without work and alone in a new city. All she had was her dog Maggie, and the church. It was while living in Kamloops that a neighbor introduced her to The Salvation Army where Majors Paul and Lisa Trickett were the Corps Officers at the church. As it happens every year there is an Annual Change where Officers of The Salvation Army are given new roles and that year included a move for the Tricketts from Kamloops to Penticton, coincidently the same place where Brenda was moving to. “It was such a relief to find out they were also coming here, it was like it was all meant to be,” Brenda said. Once she had lost her job Brenda’s connection to the Penticton Community Church only grew stronger as she decided to volunteer twice a week helping at the
front desk. As winter arrived so did an opportunity to help with Christmas Kettles. Come January she decided she was ready to begin the job search again, but this time she did not want to return to the banking world. She first took on a temporary role helping take inventory at the corps. Later, when a new position was created to help the receptionist at the front desk, Brenda applied, and by the grace of God she got the job as the new Administrative Assistant. “It’s not always about the money,” Brenda shares when comparing the new role to her previous positions. “As long as I can pay my rent and put food on the table, I’m happy.” What also makes her happy is caring for others. Known as an ‘angel’ in her apartment building Brenda often cooks meals and looks after her elderly neighbours. “The people I work here with are my family,” shares Brenda. She notes that though it was difficult to lose her job she prayed and focused on what her purpose was. Today she is happy to say that she is the most comfortable she’s been. “I’m ready to stay here, and give back.” ANNUAL REPORT 2020–2021 THE SALVATION ARMY
21
22
THE SALVATION ARMY ANNUAL REPORT 2020–2021
“This group, full of trust, compassion, fun and understanding has been our favourite playgroup and now that he’s in preschool, I can see how much Building Blocks introduced him to exploring his social skills, loving others, and more.” –Colleen, Mother
BUILDING A FAMILY CONNECTION
Finding strength among others There is an African proverb “It takes a village to raise a child” and families everywhere know how true that statement is. In Vernon, we understand the importance of having strong relationships and a support system for parents of young children and has created programs to help during those times. For children under the age of two they have a Moms & Tots program to help parents of newborns, and for school-aged children there is a Ready to Serve program, day camps, and other family events. The staff noticed that there was a gap for children between the ages of two and five. They were left without the type of group setting that can be so important during pivotal years of development so they decided to create a new program for them—Building Blocks. The idea for Building Blocks was originally conceived in 2018 and has since grown to create a tight-knit group of families that stay connected as their young children come together to learn basic motor skills, practice literacy, and get a chance to play with other kids their age. For parents, this free, drop-in program also allows for them
to support each other and use the setting to learn more about Christianity and the love of Jesus together. Though the COVID-19 pandemic has limited the number of opportunities to gather in person, the Vernon House of Hope has found new ways to remain in touch, including online messenger groups where members can chat with each other and set up virtual play dates. The warm weather and eased restrictions also allowed for opportunities to meet in parks. Parents have expressed how meaningful this group has become, describing it as a place they feel safe to ask questions and to be vulnerable with others. It has become a go-to group anytime they need encouragement, support, or council. The staff and volunteers are thankful for the supporters and partners, including the local Boys & Girls club who have helped provide supplies and toys for the kids. ”Thanks to these groups we can serve and help the families build a connection with the church as they become committed to each other practically, spiritually, and emotionally,” explains Colleen.
ANNUAL REPORT 2020–2021 THE SALVATION ARMY
23
BUILDING CAPACIT Y
A project to transform downtown Trail The Salvation Army has operated in Trail and its surrounding communities for over 100 years, meeting the needs of various individuals and families. Currently we run a Community & Family Services program, food bank and soup kitchen— all known as Kate’s Kitchen—while also operating a Thrift Store in a separate location. With an increase in demand for our services, this set up no longer works for us or the community and we are not able to serve the community effectively or efficiently. As a result, we have decided to make a significant investment in the community we live, work and serve in by renovating our Thrift Store property in the downtown core, moving everything under one roof. The project has great support from the provincial government, the City of Trail, along with community partners and private funders. We are excited about the potential outcomes for the community and the people who live here. “The project is going to enhance our program and service delivery in a functional
24
THE SALVATION ARMY ANNUAL REPORT 2020–2021
space and increase our capacity to meet the growing needs of our community,” says Lieutenant Olivia Campbell-Sweet. Moving Kate’s Kitchen to the downtown location will be of greater benefit for the community overall. Some of the advantages include better transportation access for those using our services, larger capacity for current programming, the possibility of partnering with other community services and implementing new programs. By way of feedback from the community, along with testimonials from our own clients, the downtown area has been determined as the area of greatest need. “This is where the need is and unfortunately the needs are growing… so this is where we need to be,” says Sweet. “This project is going to benefit the community in so many ways and I believe that is why we have so much support from community members and others.” The project is scheduled to be completed by the spring of 2022. Stay tuned for more information.
Seeley Lake, near Hazelton
Dignity
Fait
WürdeNorthern 기대
希望
Es
Espérer 信念 Region pag-asa Fe Bulkley Valley Ministries Camp Mountainview Curt Garland Community Centre Dawson Creek Corps Fort St. John Centre of Hope Gitsegukla Corps Gitwinksihlkw Corps Hazelton Corps Prince Rupert Corps Prince George Community Church Quesnel Corps Sik-e-dakh Corps Terrace Corps Upper Skeena Circuit Warrior Song Café Williams Lake Corps
Esperanza
Dignity 신앙 Es Hoffnung Würde
Di 希望 ਿਵਸਵ ਼ ਾਸ
pananamp
Hope
Esperanza
ਉਮ
ANNUAL REPORT 2020–2021 THE SALVATION ARMY
25
FOOD SHARE IN THE NISGA’A NATION
Faith and innovation getting us through When Damian Azak, Director at Gitwinksihlkw Corps, first came into the role in 2013 he found a gap where the nearest food bank was not reaching the people in his community. He started taking small shipments to offer to those in need. A year later he created a dedicated Food Share room and thanks to a grant was able to purchase enough items to keep it stocked for several families, becoming the only food security program in the valley. When the pandemic hit, new orders made by provincial and local government, combined with the fear of catching the virus kept people at home. Work opportunities became limited, and households were suddenly without the food they needed for their families. The food service program at the Gitwinksihlkw Corps grew from serving 15–30 families a week in pre-pandemic times to serving up to 350 families per week.
“Throughout the pandemic we often had to find new solutions that would allow us to adapt and continue to serve the people. But we did not do this alone and I am grateful to everyone who supported us during this difficult time.” Damian’s team began to look for ways to address this critical issue and through their resourcefulness and faith, they managed to find a solution. His team discovered the Agricultural Canada Fund and combined with support from the Vancouver Foundation, Hecht Foundation, and United Way were able to secure enough funds to purchase food, an upright freezer, and a cargo van that allowed volunteers to deliver hampers to the nearby villages. That cargo van allowed them to increase their reach and as neighbours would often pick up additional hampers to take to elders—people who were self-isolating or recovering from the virus were getting fed. The Food Share program was even able to provide specific items to help those battling symptoms of COVID-19 and other special foods such as shelf-stable milk. Damian will be the first to tell you that he does not do this work alone. His dedicated team, committed government, and corporate and community partners came together to support the people of the Nisga’a Nation.
26
THE SALVATION ARMY ANNUAL REPORT 2020–2021
Damian Azak, Director Gitwinksihlkw Corps
“The Salvation Army believes in the Lord, but (they) do not base their help on a person’s spiritual choice. They help regardless of people’s beliefs.”
Caring for the community they love Cameron Thun and his wife Tammy are shining examples of humanity in their community of Prince George. Both were inspired early on in life by their parents’ support of and use of The Salvation Army and as parents themselves, they hope their legacy will be passed onto their children. As generous donors to The Army for the past 10 years, the Thun family has supported the back-to-school program, donating over $30,000 in gift cards to outfit children with new shoes and clothes, contributed $40,000 to the renovations and construction of the Food Bank waiting room of the Curt Garland Community Support Centre, and even provided a substantial donation to help the Centre purchase a much-needed forklift. “When I first met Cam, I quickly realized that you definitely can’t judge a book by its cover,” says Bill Glasgow with The Salvation Army in Prince George. “When you look beneath the rough exterior, you find a man driven to give back to his community, not for personal fame, but to make the world (and community) a better place.” Charitable at heart, the family supports other organizations, but according to Cameron, “…you believe in the Lord but do not base (your) help on a person’s spiritual choice. You help regardless of their beliefs.” He goes on to say that “…we own a business in the VLA and I see the outreach that The Army has in the area,
and it’s just amazing how many people you help. You make a big difference in this community; you reach a lot of people, and you do a lot of good in this world.” Born and raised in Prince George, Cameron feels that he and Tammy have had a great life because of the community they live in, “…and it is our civic duty to help those who are needing some help.” When asked what he would like to see happen in his community, his answer was enlightening, “I would like to see the public not look down on homeless people, and rather than shuttle them from place to place to place, actually try to do something to help them... I would like to see more solidarity to address the homeless issues.” “On more than one occasion, I have witnessed Cam living this out,” says Glasgow. “There are many times where he’ll wake up, decide he needs to give back to the community, get in his car, and drive around town dropping off $1,000 cheques to charitable organizations to help our community’s most vulnerable. He and Tammy are truly amazing people.” When thanked for their generosity and support of The Salvation Army and the community of Prince George, Cameron said, “Giving to The Army is the right thing to do to make the world a better place. A smile, money, anything that you can give can make this world a better place.”
ANNUAL REPORT 2020–2021 THE SALVATION ARMY
27
ANTI-HUMAN TRAFFICKING In British Columbia, we operate eight anti-trafficking direct services and initiatives with a bold goal: to end human trafficking in Canada. In 2019 alone, there have been over 511 criminal human trafficking investigations, most involving Canadians exploited for labour or sex here in our own backyards. When one person’s liberty is at risk, our entire societies freedom is at risk, and we must be moved to action. At The Salvation Army, we have a powerful legacy starting in the 1800s of fighting modern day slavery, and we are leaders in British Columbia for Canada’s modernday response through our Illuminate program. We use best practices, high security safe locations, and innovative approaches to intervention and aftercare, setting the standard in North America for effective responses that truly change the script of the story. LAST YEAR ALONE, WE MADE AN IMPACT BY: - Educating over 2,000 Service Providers to Spot the Signs - Supporting 1,000+ Survivors to access the support they need to exit, establish safety and rebuild their lives after trafficking - Operating 10 high-security safehouse beds, 3 second stage apartments, and 15 emergency crisis shelter beds for trafficked persons throughout B.C. - Establishing the first online Survivor Learning Institute in Canada with specialized courses to support rebuilding lives - Delivering over 800 psychoeducation sessions supporting mental wellness, addictions recovery, trauma healing, and much more - Providing over 300 registered clinical therapy sessions, ranging from art, counseling, and equine therapy - Partnered with the United Nations to offer financial services to Survivors through Scotiabank and RBC for 10 Survivors - Offering innovative services, such as tattoo branding removal, trauma informed dance and yoga residencies, employment training programs, and employment placement in the tech industry
28
THE SALVATION ARMY ANNUAL REPORT 2020–2021
“As a Survivor, finding my authenticity takes a lot of courage. Before I engaged with The Salvation Army programs, I didn’t know who I really was. I was vulnerable, felt naïve. I didn’t know where to go and who to turn to, or even how to speak up. I really didn’t fully know how to express the emotions that were inside. Having learned tools in the recovery programs, I am now able to accept any challenges with my arms wide open. I am not afraid, and I do not fear for the future.” —PROGRAM PARTICIPANT
ANNUAL REPORT 2020–2021 THE SALVATION ARMY
29
EMERGENCY DISASTER SERVICES
Definitely not only food kitchens and thrift stores For 100 years, The Salvation Army Emergency Disaster Services (EDS) has been on the scene and served wherever there has been need, hardship, natural or man-made disasters, or instances of emergency. We are on call 24/7, ready to assist locally, nationally, or internationally by providing mobile feeding, shelter, emotional and spiritual support along with the distribution of necessary supplies. In times of crisis, our EDS teams are often first to arrive and among the last to leave. Our assistance is long term, through the critical response and recovery phrases and well after the tragedy; helping rebuild communities, families, and lives. We respond to requests from fire, police, search and rescue, and other agencies during local or provincial emergencies. We arrive prepared and quickly become operational.
Emergency Feeding The most visible of The Salvation Army’s disaster services is the provision of hot meals and beverages to disaster evacuees and emergency workers. Through our mobile kitchen units, over 1,000 meals can be prepared and served daily. Emotional and Spiritual Support Trained on-site personnel, including pastors, provide comfort, care, and support to evacuees and affected persons during and after disasters. Upon request, crisis counselling is available to provide emotional support to disaster victims and emergency workers coping with the stress of a disaster. We also provide spiritual and emotional support through chaplaincy. Emergency Shelter Assistance During or following a major disaster, The Salvation Army may open disaster relief shelters specifically for evacuees and disaster survivors who have nowhere else to turn. Clean Up and Restoration There to support people as they rebuild after a disaster, when need and resources warrant, The Salvation Army will distribute clean-up kits which include many supplies needed to restore disaster damaged homes.
In 2017, there were more than 900 fires burning across the province, and the government of British Columbia declared a state of emergency during “the worst disaster in B.C. history.” In response, we put in place an Emergency Response Plan to provide support to those in need. Over the course of two months, we dispatched a total of 13 Emergency Response Units and 97 Officers across 12 communities impacted by the wildfires. We provided over 260,000 items of food and hydration to first responders and evacuees, while offering spatial support to more than 10,300 individuals.
30
THE SALVATION ARMY ANNUAL REPORT 2020–2021
a 信念
ਿਵਸਵ ਼ ਾਸ Dignity
Faith 希望
ਉਮ
Foi 존엄 Würde 기대 Esperanz 앙 Hope Dignité Espérer 信念 신앙 Hope
Foi
pag-asa
pananampalataya “If we areEsperanza to better the future, ਸ 希望 we must disturb the present.” ਮਾਣ
uben
Dignity 신앙 Espérer
尊嚴 기대 Hoffnung
ਮੀਦ Dignidad
Fe Glaub
– Catherine Booth
Würde Hoffnung Glaub
Dignity ਿਵਸਵ ਼ ਾਸ 希望 pananampalataya
Dignité Foi Hope ਣ anampalataya
ANNUAL REPORT 2020–2021 THE SALVATION ARMY
존 31
Call us toll-free 1-877-469-4438 Visit salvationarmy.ca/britishcolumbia FOLLOW US salarmybc salvationarmybc
thesalvationarmybcdivision thesalvationarmybcheadquarters
The Standards Program Trustmark is a mark of Image Canada used under licence by The Salvation Army. Charitable #: 107951618 RR0001