Our new scheme in Acle for over 55s with care needs has now officially opened

We hosted an open day in November at our brand new Independent Community Living Plus scheme in Acle ‘Swallowtail Place’ giving members of the public an opportunity to see the facilities on offer and ask any questions.

One potential tenant said: “I love the modern feel it has when you walk in. I think it’s great they are called apartments and you can still be ‘Independent’. I’m exciting to be part of a community.”

Another said: “When we first walked, we thought wow. I didn’t think you would have the bistro and bar here as well. This will really suit my needs.”

41 of the apartments are available for rent and 17 to buy on a shared ownership basis. On-site care and support are available 24/7, giving residents and their families peace of mind that support is close to hand if needed. There are communal spaces such as a lounge, activity room, bistro space and a hair salon as well as outside areas to help residents stay connected to the local community.

The shared ownership apartments can be bought by those who meet certain criteria, regardless of whether they have a current care need, but they can enjoy all of the facilities on offer at Swallowtail Place.

Also on the day partners and other key stakeholder marked the opening of the scheme with a ribbon cutting ceremony. They had the chance to tour the building and view the facilities, built by Norfolkbased R G Carter.

Swallowtail Place has been funded and developed in partnership with Norfolk County Council and Homes England. Care support will be provided by NorseCare.

Our CEO James Francis said: “We are excited to officially open the doors to the public and show them the fantastic new apartments and facilities. The first tenants will also be moving in during the next few weeks which is a great demonstration of positive partnership working.

Council is investing £29m in Independent Living schemes like the one at Swallowtail Place. This means that people can continue to live in a home of their own and enjoy their independence, whilst also having the reassurance that care is on hand if they need it.

“People tell us that this kind of accommodation can also prevent the need for them to move into a care home, it also reduces the time residents stay in hospital and keeps them healthier and independent for longer. I am looking forward to the first residents moving in in the next few weeks.”

Justin Galliford, Chief Executive Officer at Norse Group, said: “We a proud to be working in partnership with Saffron Housing, Norfolk County Council, and Broadland District Council to offer 58 new affordable homes to our senior community who wish to stay independent for longer.

“Our excellent care team, led by the Care Manager,

Hayley Forbes, is excited to provide on-site care, giving residents and their families peace of mind that support is close to hand if needed.

“Many have worked tirelessly to prepare for this exciting day. I look forward to the journey ahead for Swallowtail Place and growing our partnership with everyone involved.”

Councillor Fran Whymark from Broadland District Council said: “This is a wonderful example of partnership working at its best. It is a priority of the Council to improve our residents’ lives and there is little more important to people than

“Swallowtail Place will help reduce social isolation and give residents a real sense of community. We are providing not only much needed housing, but a place for tenants to live safely, with care if they need it, whilst retaining their independence.”

Councillor Bill Borrett, Norfolk County Council’s Cabinet Member for Adult Social Care, said: “The having a home to call your own. Somewhere where you feel safe and secure. Swallowtail Place will give its residents the dignity of their own front door with the security of knowing help is on hand if needed.”

Each month we carry out Customer Satisfaction surveys which are a great way of gaining feedback from our tenants so we can see where we are doing things well or perhaps where we can improve. The surveys ask questions about our key frontline services, such as our Customer Contact Centre, Anti-Social Behaviour and Housing Management.

In the table below there is some of your feedback from those surveys and the actions we have taken as a result. We always like to hear from our tenants, so if you would like to send us feedback, including a compliment, please fill out the feedback form on the ‘Get in touch’ website page.