Tips and advice on how to help manage

damp, condensation and mould in your home

Damp, condensation or mould issues in your home can be a real issue and can come about in many different forms and for many different reasons. We have included some useful hints and tips on how to help manage this within your home.

Mould is a fungi that can grow on a range of materials that can absorb moisture such as furniture and carpets. Mould needs moisture to grow and thrives in areas with high levels of condensation.

How to avoid condensation in your home

Water vapour can be produced through every day activities, did you know:

Avoid drying clothes indoors where possible. If clothes must be dried indoors put them in the bathroom with the door closed and open the window or put the fan on.

Wipe down surfaces where moisture settles.

Unless you have an condenser tumble dryer, please make sure you vent your dryer to the outside when in use.

You can help reduce condensation by taking the following steps:

Allow air to circulate around furniture. Over furnished rooms can be prone to condensation if not properly heated and ventilated.

Do not block air vents.

Where possible, heat the property consistently. Quick blasts of heat for short periods of time will normally not be as efficient as running at lower temperatures for longer periods.

It is unlikely a home can be condensation free, however, the above advice will help to control it.

It’s important to treat mould straight away. If you have concerns about damp and mould in your home, contact us on 01508 532000 or email info@saffronhousing.co.uk.

We will:

• Work together to resolve the issue and may request photographs of the affected areas.

• Any work that we are responsible for will be identified and rectified.

We have more information on our dedicated ‘Damp & Mould’ website page. We not only have our own tenant helpsheet on there but also a useful video from UK Centre for Moisture in Buildings and helpful leaflets from the NHS and Envirovent.

Changes to how we deal with complaints

The Housing Ombudsman Service, who look at complaints from landlords including Saffron, has recently updated its Code of Conduct.

Cover boiling pans when cooking.

Where possible, open windows for a short while each day or keep the window trickle vents open.

Ventilate the kitchen and bathroom when in use by opening a window or using the extractor fan.

This outlines what complaint policies need to include and is a guide to best practice. As a result, we have updated our own Complaints Policy so we’re fully compliant with the changes. Visit