Rise - FOH

1

Name

Phone Number

3

4

5

FINE DINING DINING ROOM

M A NAG E R I N T R A I N I N G

S kil l H OST / R E SER VATI O N T R AI N I N G

What success looks like: Host/runner/lea d ho s t /s p e ci al eve nt s / holiday confi gura t io n for one mo nt h R eserva t i oni s t – co nfi r mat i o n calls / u pd at e gues t not es/call b acks t o fi r s t time di ners Has rea d a nd ma st e re d t he s e r vi ce manua l for t h e posit i on

8

9

S kil l B AR ISTA TR AI N I N G

What success looks like: O ne week i n t h e po s i t i on aft e r t r ai ni ng , inc l udi ng Roa st Co b ar i s t a t r ai ni ng Has rea d a nd ma st e re d t he s e r vi ce manua l for t h e posit i on.

10

11

S kil l R U N N ER TR AI N I N G

What success looks like: Thre e weeks i n t h e p o s i t i o n aft e r t r ai ni ng Has rea d a nd ma st e re d t he s e r vi ce manu al for t h e pos i t i on

12

13

S kil l B AN Q U E T/ LU N CH SE R V E R T R AI N I N G

What success looks like: Four weeks i n t h e p os i t i on aft e r t r ai ni ng Has rea d a nd ma st e re d t he s e r vi ce manua l for t h e posit i on

14

15

S kil l DI N I N G SER V ER O R B AR T E N D E R T R AI N I N G

What success looks like: Eig ht weeks i n t h e p os i t i on aft e r t r ai ni ng Has rea d a nd ma st e re d t he s e r vi ce manua l for t h e posit i on

16

17

S kil l W I N E SE R V I C E

What success looks like: Unde r st an d s t h e o rga n i z a t i o n al syst e m o f the c e l l a r Dem o n st r at e s p ro p e r w ine o p e n i ng fo r g ues t s

Spec i a l h a ndli ng of vi nta ge bottles Mi s - en- pla c e c ons i s tent Wi ne key Crumber

Unde r st an d s 8 6 pro ce d u re

Fla s hli gh t Unde r st an d s p ro o f i ng w ine a n d h o u se ph ilo so p h i e s

Servi ette Li gh ter

Knows h ow t o r i ng i n s a les i n P O S

18

19

S kil l S ALE S LE V EL 1

What success looks like: Has ma st ery of fi ne r p o i nt s o f fi ne d i ni ng ( M ich eli n level) a nd s t e p s o f s e r vi ce Knowledgea ble of clas s i c d omai ns , C aliforni a , a nd New World p rod u ce r s A ble t o sell a wi de var i e t y of New World b ottles

20

21

S kil l C ELL AR N AV I G ATI O N

What success looks like: Und e rst a nds orga ni z at i o n of s e le ct i ons Bin s yst ems H VAC awa renes s A ssi st s wi t h unpa ck i ng op e n cas e s Stic ker sys t em: ca n ap p ro p r i at e ly s t i cke r w in e order under di re ct i on

22

23

S kil l S OM M ELI ER ED UCAT IO N : LE V E L 1

What success looks like: C omplet i on a nd pas s i ng of C M S In troduct ory ( Lv1) and C e r t i fi cat i on ( Lv2) WSET Uni t 1 (opt i onal) WSET Uni t 2 (opt i on al) WSET Uni t 3 (opt i onal) Part i ci pa t e i n G ui ld S omm Mas t e r clas s e s 2+ times per yea r.

Take s i ni t i a t i ve t o vi s i t w i ne cou nt r y

24

25

S kil l I NV EN TO R Y M AN AG E M E N T: LE V E L 1

What success looks like: Invent ory: Confi dent ly s can/cou nt NA B ev (Coffee, Wa t e r) R ec e i vi ng: Ca n s t a ge and s t i cke r

26

27

S kil l O RG AN I Z ATI O N AL U N D E R STAN D I N G

What success looks like: Has rea d j ob des cri p t i o ns for all ho u rly f ront of h ous e roles D emonst ra t es clea r u nd e r s t and i ng o f e ach role i n t h e elements o f s e r vi ce — who, what , when, a nd wh ere

28

29

S kil l S OM M ELI ER TR AI N I NG : LE V E L 1 F O H

What success looks like: C omplet i on a nd pas s i ng of co u r s e w i t hi n 1st yea r of employme nt

30

31

S kil l TE AM WO R K

What success looks like: C on si s t ent ly di s plays an aware ne s s fo r t he rest of t h e t ea m; h e lp i ng b ack u p ot he r s w ithout bei ng a sked , ai d i ng co- wo rke r s

32

33

S kil l S OLU TIO N O R I EN TED

What success looks like: Present s pos i t i ve ou t look. Whe n a p ro ble m arise s , looks for s olu t i ons and ow ns t he i r p art i n solvi ng i s s u e s

34

35

S kil l PROFE S SI O N ALI SM

What success looks like: D emonst ra t es res p e ct for all co- wo rke r s , f ront a nd ba ck of h ou s e R eg ula rly greet s cowo rke r s war mly w i t h han dsh a ke a nd eye cont act , ad d re s s e s p eople h ow t h ey pre fe r D oes not pa rt i ci pa te i n gos s i p Listens t o needs of co - worke r s and g u e s t s Maint a i ns professi o nal and work app ropri a t e rela t i o ns hi p s w i t h cowo rke r s

36

37

S kil l B A SIC C O M PLI AN C E F O H

What success looks like: Follows requi red gui d e li ne s w i t hou t p rompt i ng, for exa m p le :

P u n c hes i n an d o ut o n time and takes meal b reaks C o mplet es si de wo rk lis ts and tu r ns over f u lly s et u p s tat i o n s, ut i l i z es o rder s h eets Va l i d fo o d han dler c ard

38

39

S kil l CAN ’ T V S . WO N ’ T: LE V E L 1

What success looks like: Und e rst a nds t h e diffe re nce b e t we e n b eing flexi ble wi t h g u e s t s ne e d s and im p o s s i ble requests A ble t o sa t i s fy “ca n’t ” re q u e s t s w i t h suita ble a lt erna t i ve s

40

41

S kil l B M G CU LT U R E

What success looks like: R ead “ Sett i ng t h e Table” R ead “ One Mi nut e Manage r ” A tte nded “ Ma na gi ng t he Bacchu s Way” C an demonst ra t e u nd e r s t and i ng of t he c ore BMG cult ure Serv i c e vs. Ho spi t al i ty

Be Involved

B e Welc o mi ng

Commitment to G u es ts

B e Gen ui n e

BMG Core Valu es

B e Kn owledgeable

BMG Mis s ion Statement

B e Co n si derat e

42

43

S kil l C OM M U N I CATI O N LE V E L 1 F O H

What success looks like: Sc hedules a nd dri ve s we e kly me e t i ng w ith supervi s or on BMG cu lt u re , p rofes s i ona l develo p me nt ( R I S E ) and op er a t i ons

44

45

FINE DINING DINING ROOM

D I N I N G R O OM M A NAG E R

S kil l M I D MAN AG ER

What success looks like: D emonst ra t es effect i ve manage me nt and d irect i on of di ni ng roo m s t aff Sets up effect i ve flo or p lan and z o ne s R un s effect i ve a nd i ns p i r at i o nal li ne u p meet i ngs C an properly progr am PO S

48

49

S kil l O PEN I N G AN D CLO SI N G

What success looks like: D emonst ra t es unde r s t and i ng and c omplet es full open i ng and clo s i ng c heckli st s a nd a ll d u t i e s Follows proper ca s h hand li ng p ro ce d u re s

50

51

S kil l DI N I N G RO O M TE A M MAN AG E M E N T

What success looks like: 3 mont h s a s t h e di re ct p oi nt o f cont act w ith ea ch depa rt me nt (hos t / b ar i s t a) (b u ss er/runner) (se r ve r/ b ar) A c tively i nvolved wi t h hi r i ng / t r ai ni ng p roces s , h a s a tt ende d BMG I nt e r vi ew i ng sem i na r Mana ges si de work comp le t i on c on si st ent ly

52

53

S kil l S ALE S LE V EL 2

What success looks like: D emonst ra t es comm and o f b e nchmark p roducers , t op vi ntage s , and s u b - re g i onal n uance i n cla ssi c w i ne - maki ng are as Knowledge i s not li mi t e d t o w i ne , b u t inc l udes cockt a i ls, s p i r i t s , b e e r, cu i s i ne C an a s s i s t B a nquet G u e s t s w i t h maki ng app ropri a t e wi ne se le ct i ons b as e d on b u dget , menu a nd pre fe re nce s Und e rst a nds supply o f li mi t e d allocat i o n items . Effect i vely re co mme nd s w i ne s w ithout i mpa ct i ng key ve r t i cals u nn e ces s a ri ly 54

55

S kil l C ELL AR M AN AG EM EN T LE V E L 1

What success looks like: C an cons oli da t e bi ns ap p ro p r i at e ly Maint a i ns cella r ne at ly and u p d at e s stic kers a s needed C an i dent i fy a nd re s olve b as i c HVAC c on cerns Of f si t e cella r O rgan i z es pi c k up L ogs t ran sfers

56

57

S kil l P OS AN D B I N W I SE

What success looks like: C on fi dent codi ng i n Bi nw i s e for New Wo rld w in e s BT G vi nt a ge a nd i t e m change s i n PO S New i t ems a nd removals R evi ewi ng a dded P O S s ale s t hrou g h Bi nw i s e En sures a ccura t e BT G d e p le t i on q u ant i t i e s

58

59

S kil l S OM M ELI ER ED UCAT IO N : LE V E L 2

What success looks like: C omplet e CMS Advance d cou r s e Pass CMS Adva nced E x am O b ta i n W S ET Di plo ma MW Pa rt 1 A tte nd ongoi ng edu cat i o n 4 t i me s p e r ye ar.

G u i ld S o mm mast er c las s es TexS o m, S o mCo n , Guild Symp os iu m So mm Fo un dat i o n E n r ich ment

60

61

S kil l I NV E N TO R Y M AN AG E M E N T LE V E L 2

What success looks like: C orrect ly orders be e r, g las s ware Und e rst a nds BTG o rd e r i ng : c ut o ff wi n dows, reser ving p rod u ct, will calls

O rderi ng ba nquet w i ne A l loca t i on drop ma nage me nt Invent ory: C lears an d c harges scanner s D ouble c hec k s by manu al cou nt: café, beer, cond iments

62

63

S kil l WI N E LIST M AI N TEN AN C E

What success looks like: A c c ura t ely ma na ges t he Wi ne Li s t , inc l udi ng: Item addi t i o n s A rc hi t ec t ural c hanges O rgan i z at i o n al phi lo s op h ies Spel l i ng an d o rgan i z ational accu r acy P r i n t i ng Paper o rderi ng Physi c al c hanges R e pai rs D e ssert wi n e l i st

64

65

S kil l STAFF E D UCATI O N

What success looks like: C an crea t e a nd ma int ai n 13- o r 2 6 - we e k sc hedule of st a ff beve r age e d u cat i o n w ith ma t eri a ls

66

67

S kil l H OSPI TALI T Y F O C US : FI N E D I N I N G SER V I C E

What success looks like: D emonst ra t es a bi lit y t o re ad t he d i ni ng room a nd a ct proa ct i ve ly Iden t i fi es spec i fi c n ee d s of gu es t/table A ble t o an t i c i pat e O bserve an d assi st i n ad ju s ting timing and f low to mat c h guest n eeds

V IP Ha ndli ng D evelo ps t rust i ng rel ations h ip s with VI P gu es ts Makes reservat i o n s o n th eir behalf E n sures VIP guest n ee d s are met, even if Somm w i l l n o t be presen t du r ing th eir vis it c o n t i n ue d o n ne xt p age

68

69

S kil l H OSPI TALI T Y F O C US : FI N E D I N I N G SER V I C E (C O N T )

What success looks like: Und e rst a nds needs of p e r i p he r al d epa rt ment s (ba r, bar i s t a) and p rovi d e b ac k up s upport whe n ne e d e d C of fee: Roa s t Co relat i ons hi p , can t r ai n n ew B a ri st a s per SOP Tea servi ce s t a nda rd s and p u r veyo r s

70

71

S kil l B AN Q U E T S , PRO M OT IO N S AN D PR I VATE E V EN T S

What success looks like: Priva t e Event s C o o rdi n at es bo tt le s election d irectly with client in a pro fessi o n al manner Man ages i n t erdepartmental commu nication on s elec t i o n s an d preferences Fo rec ast s i t ems fo r ord er Even t gl assware n ee d s trou bles h ooting St affi ng: est i mat es and recommend s s taf f ing for even t based o n wi n e s election

Wine Di nners a nd Promo s Sec ures n ew

Ef fective event cos ting

oppo rt un i t i es

Manages Brown Pap er

Ut i l i z es part n ershi ps

Tickets

when rec o mmen di ng

Social med ia p romotion

large sales an d

Retail s ales

b an quet wi n es.

Retail p ick-u p

Men u desi gn 72

73

S kil l R E TAI L WI N E

What success looks like: Und e rst a nds wh i ch p rod u ce r s are ap p rove d for ret a i l Knows ret a i l pri ci ng , d i s cou nt s , and mark-ups A c c ura t e loggi ng of s ale s Mana ges ret a i l cli ent d at ab as e Make s regula r a nd ap p ro p r i at e re t ai l o ffe r s

74

75

S kil l H OSPI TALI T Y LE V EL 1

What success looks like: C an compet ent ly di s cu s s S e r vi ce Hand b o ok expect a t i ons i n 1 :1 me e t i ng w i t h G e ne r al Mana ger.

R eg ula rly demons t r at e s i n s e r vi ce : Un derst an di ng o f S er vice vs . Hos p itality B e Welc o mi ng B e Gen ui n e B e Kn owledgeable B e Co n si derat e B e Invol ved C o mmi t men t t o Guests BMG Co re Val ues BMG Mi ssi o n S t at ement Wri t i ng t he Last Chapter 1 2 Q uest i o n s

76

77

S kil l U PSI D E DOW N P YR AM I D LE V E L 1

What success looks like: Mana ges a nd lea ds t e am by ex amp le Shares k n owledge fo r oth er ’ s u cces s K e eps a po si t i ve att i t u d e Sol ut i o n o ri en t ed F i rm but suppo rt i ve to s taf f Mai n t ai n s pro fessi o n al accou ntability of s el f an d o t hers

78

79

S kil l DE V E LO P O N E M I N U T E MAN AG E R SK I LL S LE V EL 1 : CATC H T H E M D O I N G S OM E T H I N G R I G H T

What success looks like: Prai s e P ubli cly P r ai se peo ple as so o n as p os s ible L e t peo ple k n ow exac tly what th ey d id r i ght an d how t hat mad e you feel E n c o urage t hem t o do more, making clear yo u have c o n fi den c e in th em

80

81

S kil l 50 % ON/ 5 0% I N : LE V E L 1

What success looks like: Has been i nt roduce d t o t he co nce p t of “O n vs In” t h e bus i ne s s A c tively s eeks t i me i n s hi ft t o t r ai n and ment or A ware of t i mi ng ba s e d on ne e d s o f servi ce Beg inni ng t o develo p b i g ge r p i ct u re vi ew of opera t i on beyon d t he s hi ft

82

83

S kil l H R C OM PLI AN C E LE V E L 1

What success looks like: Trained a nd compe t e nt i n b as i c H R funct i ons H i ri ng Pro c ess: o n bo ard ing comp leted on f irst day o f wo rk , I-9 d ocu mentation.

Vol un t ary t ermi n at i o n p roces s O n shi ft suspen si o n and involu ntar y termi n at i o n pol i c y and G M ap p roval re qui remen t s Wo rkers c o mpen sat i on rep or ting Val i d harassmen t prevention tr aining Meal break man ageme nt T i me an d Att en dan c e E mployee Han dbo ok Val i d man ager’s S erve Safe cer tif ication

84

85

S kil l CAN T ’ / WO N ’ T LE V EL 2

What success looks like: Emph a si zes “ Ca n’ t vs . Wo n’t ” p r i nci p le Trains, ma na ges, m e nt or s eve r yone o n c on cept A c tively works a cro s s d e p ar t me nt s t o en sure everyone leave s hap p i e r

86

87

S kil l P&L U N DER STAN DI N G

What success looks like: A tte nded P &L S eminar D emonst ra t es unde r s t and i ng of P& L, p art i ci pa t es i n P &L me e t i ng at le as t q u art erly

88

89

S kil l DE V E LO PI N G M AN AG E M E N T T R UST

What success looks like: Und e rst a nds need fo r t r u s t and c on fi dent i a li t y a t manage me nt leve l A c ts uni t ed wi t h t e am d e ci s i o ns O pen t o bei ng h eld acco u nt able and rec ei vi ng feedba ck fro m p e e r s and o t he r d epa rt ment s t o i mp rove p e rfor mance A p propri a t ely s h a re s fe e d b ack focu s e d on pos i t i ve i mprove me nt w i t h o t he r mana gers

90

91

S kil l S OM M ELI ER TR AI N I NG LE V E L 2 F O H

What success looks like: C omplet i on a nd pas s i ng of C M S 1 w i t hi n 1st yea r of employme nt C omplet i on a nd pas s i ng of C M S 2 w i t hi n 2nd yea r of employme nt

92

93

S kil l AC C O U N TI N G C O M PLIAN C E LE V E L 1

What success looks like: Has t ra i ned on CTUI T Has t ra i ned on Exce l 1: 1 C an run a ppropri a t e re p or t s i n C T U I T C omplet es t h e la bo r cos t e d s che d u le rep o rt da i ly

94

95

S kil l SM I P R ACH

What success looks like: Und e rst a nds t h e re lat i ons hi p of S M I P R an ch fa rmers t o t h e i r re s t au r ant and Bac ch us Has vi si t ed t h e fa rm . *To co ord i nat e your vi s i t , ema i l ou r Far me r at eve nt s @ sm ip.com a nd a dvi se t he m yo u are a Bac ch us employee, and whi ch d at e s you are ava i la ble t o vi s i t . No t e t hat Bacchu s arranges group t ri ps , t he t r i p t o S M I I P f rom Woods i de i s a 4 5 - mi nu t e d r i ve on wi ndy roa ds a nd 4 WD i s ad vi s e d on R an ch propert y di r t ro ad s

96

97

98

99

FINE DINING DINING ROOM

SE N IO R D I N I N G R O OM M A NAG E R

S kil l DI N I N G RO O M M AN AG E M E N T

What success looks like: C an properly progr am PO S C an complet e da i ly re p or t s

102

103

S kil l B E V E R AG E AN D C G S O R D ER I N G AN D I N V E N TO R Y

What success looks like: O rders a nd ma i nt a i ns p ar s and i nve nt or y Moni t ors budget a n d i nvoi ce s Trained on Bi nwi s e s ys t e m Und e rst a nds prope r cod i ng o f i nvo i ce s

104

105

S kil l O FFICE SU PPLI E S

What success looks like: O rders a nd ma i nt a i ns p ar s , i nve nt or y Moni t ors budget a n d i nvoi ce s

106

107

S kil l LI N EN

What success looks like: Moni t or i nvoi ces, qu ali t y, cre d i t s

108

109

S kil l STAFF S C H ED U LI N G

What success looks like: C on si s t ent ly crea t e s a t i me ly, e ffe ct i ve sc hedule, ba la nci ng s t aff and re s t au r ant n eeds Uses cos t ed s ch edu le t o ol t o we e kly sc hedule la bor a ppro p r i at e t o b u d ge t and foreca st C oordi na t es s ch edu le w i t h PDR ne e d s and recei ves G M a pp roval p r i o r t o p ubli s h i ng

110

111

S kil l S ALE S LE V EL 3

What success looks like: Suc ces s fully ma na ge s re t ai l w i ne p rogra m Meets wi ne s a les goals e ach p e r i o d C on si dera t i on for allocat i o ns i n Banq u e t and event s elect i ons

112

113

S kil l C ELL AR M AN AG EM EN T: LE V E L 2

What success looks like: O vers ees cella r layou t and d e s i g n Daily/weekly rest oc ki ng Mana ges off-si t e ce llar Iden t i fi es i t ems fo r of f-s ite relocation L ogs c hanges Pe rfo rms ful l audi t qu ar terly with Wine Director

114

115

S kil l S OM M ELI ER ED UCAT IO N : LE V E L 3

What success looks like: Pass CMS Ma st ers The or y Pass CMS Ma st ers P r act i cal Guides st a ff a nd S omm t e am on attaini ng t h ei r CMS goals

116

117

S kil l O R D ER I N G

What success looks like: Vendor port foli os a nd cont act s Mana ges orderi ng to e ns u re s p e nd i ng in line wi t h budget Und e rst a nds program go als .

Mana ges Invent ory cap s Und e rst a nds key pur veyo r and p ar t ne r s hi p c ommi t ment s .

Moni t ors i nvoi ce a ccu r acy C on fi dent ma ki ng g r ay marke t acq u i s i t i o n Troublesh oot s i nve nt o r y i s s u e s I nac c urat e del i very, invoicing, p ayment, Binwis e, d isput e resol ut i o n 118

119

S kil l I NV EN TO R Y M AN AG E M E N T LE V E L 3

What success looks like: O vers ees a ccura t e i nve nt o r y e ach p e r i o d L oads al l man ual c o unts P ro c esses vari an c es and recou nts R ev i ews wi t h Wi n e D irector Submi t s ac c urat e n um b er s by d ead line.

Mana ges i nvoi ce co d i ng and make s s t i cke r s

120

121

S kil l S OM M ELI ER C O O R DI N AT IO N

What success looks like: Sc heduli ng C o o rdi n at es S o mm sch ed u le bas ed on req u es ts o ff, avai l abi l i t y an d staf f ing need s Makes st affi ng rec o m mend ations bas ed on P DR’s , o ffsi t es, wi n e di n n ers C o o rdi n at es ho url y staf f need s for wine s ales b ased o n usage, c o st , and exp ectations .

Wine t ea m on-boa rd i ng T rai n s n ew S o mms o n cellar or g Set s c learl y defi n ed exp ectations for role and p rov i des oversi ght E n sures c o mplet i o n of tr aining checklis ts

122

123

S kil l SPE CIAL E V EN T S

What success looks like: C osti ng t a s t i ng menu p ai r i ngs C ooki ng cla s s bever age s e le ct i o n

124

125

S kil l AC C O U N TI N G C O M PLIAN C E LE V E L 2

What success looks like: C ompreh ensi ve und e r s t and i ng of P&L a nd G L

126

127

S kil l STAFF MAN AG EM EN T C LE AN I N G AN D SI DE -WO R K

What success looks like: Uses ch eck li st s t o e ns u re op e ni ng and c losi ng work i s com p le t e d C hecks off da i ly si de work.

Maint a i ns pla n for we e kly che ck li s t c omplet i on.

Mana ges ja ni t ori a l s t aff o r s e r vi ce t o en sure clea nli ness me e t s ex p e ct at i o ns .

Mana ges mont h ly P. M . p rog r am

128

129

S kil l MAN AG E R M EE TI N G S

What success looks like: C an spea k i nt elli ge nt ly on e ach o f t he 5 P’s a t ea ch meet i ng : Prop e r t y, Profi t , People, Product , P romo t i on A c tively li st ens a nd p ar t i ci p at e s i n mana ger meet i ngs.

Shares knowledge a nd re s p e ct s k n owledge of ot h er s i n o t he r d epa rt ment s

130

131

S kil l C OM M U N I CATI O N LE V E L 2 F O H

What success looks like: Uses communi ca t i o n t ools li ke C T U I T t o en sure G M a nd nex t s hi ft i s aware of all good/ba d si t ua t i on s , 8 6 i t e ms , e mp loye e u pd at es C on si s t ent i n-servi ce co mmu ni cat i on inter-depa rt ment co mmu ni cat i on R eads a nd res ponds t o e mai l w i t hi n one worki ng day Uses 36 0 communi cat i o n t o ols t o e ns u re all pa rt i es a re awa re of new i nfor mat i o n app ropri a t ely.

C ommuni ca t es wi t h d e cor u m i n w r i tt e n and verba l forums 132

133

S kil l DE V E LO P O N E M I N U T E MAN AG E R SK I LL S LE V EL 2 : G OAL SE T T I N G

What success looks like: R edi rect s people a s s o on as p os s i ble C on fi rms t h e fa ct s fi r s t and revi ew speci fi c mi st a ke t oge t he r Exp res s h ow you fe e l ab ou t i t , le t t he m k n ow t h ey a re bett e r t han t he i r mi s t ake and h ow t o i mprove D oc ument s redi rect s b as e d on p rogres s i ve di sci pl i ne and u t i li z i ng OM L and proper forms

134

135

S kil l H R C OM PLI AN C E LE V E L 2

What success looks like: Sub mi t s pay, t i me o ff and j o b change s ac c ura t ely a nd on t i me C an fi na li ze payroll at e nd of t he p e r i o d , times h eet s, t i ps, se r vi ce char ge s Notifi es HR of i ssue s i n a t i me ly manne r Uses t ools li ke Employe e Hand b ook and S ervi ce Ha ndbook t o re i nforce app ropri a t e beh avi o r s Uses a ppropri a t e qu e s t i ons fo r inter vi ews

136

137

S kil l P&L AN D AN N UAL BU D G E T LE V E L 1

What success looks like: Knows h ow t o rea d P& L, can i d e nt i fy areas under depa rt me nt ’s re s p ons i b i li t y Knows h ow t o rea d ge ne r al le d ge r (G L) and i dent i fy i ssues Und e rst a nds a nnua l b u d ge t p ro ce s s and makes sugges t i ons fo r nex t fi s cal ye ar

138

139

S kil l PER S ONAL AWAR EN E S S

What success looks like: A ware of current p e rce p t i on o f s e lf i n role Take s i n feedba ck a nd u s e s i t t o i mp rove leaders h i p performance

140

141

S kil l MOT IVATI N G AN D I N SPI R I N G OT H E R S

What success looks like: In spi res i ndi vi dua ls t o wo rk t he i r b e s t D evelops h ourly em p loye e s t o s u cce s s fu l p romot i on Take s i nt erest i n emp loye e s ’ s u cce s s

142

143

144

145

FINE DINING DINING ROOM

G E N E R A L M A NAG E R

S kil l B E V E R AG E O R DER I NG : I N V E N TO R Y W I TH S O M M ELI ER S AN D B AR T E N D E R S

What success looks like: Has full unders t a ndi ng o f ord e r i ng , invoi ces a nd Invento r y and has b as i cs of Bi nwi s e

148

149

S kil l PR IVATE DI N I N G

What success looks like: Has full unders t a ndi ng o f t r i p le s e at , b ooki ng event s, A/R A c tively pa rt i ci pa t e s i n p lanni ng and strategi c deci si ons for PDR eve nt s

150

151

S kil l EOM/ EO P

What success looks like: A d jus t ment s t o pre li m P& L co mp le t e d Snea k peek before fi nal C heckli s t s a nd requ i re d s u b mi s s i o ns c omplet ed

152

153

S kil l B AN K I NG

What success looks like: Und e rst a nds SOP’s for key b anki ng : Weekl y dro p Man ual c hec k lo g A l l po si t i o n s c ash hand ling comp liant L oo mi s

154

155

S kil l MAN AG E M EN T H I R I NG AN D T R AI N I N G

What success looks like: Works wi t h DO on a ll as p e ct s of hi r i ng , on- boa rdi ng, a nd tr ai ni ng of all new mana gers A l l ma na gers a re provi d e d a t r ai ni ng p lan for t h ei r fi rst 2 - 4 we e ks and introduced t o RIS E Eac h ma na ger h a s 2 - 3 goals w i t h G M sup port

156

157

S kil l MAN AG E R M EN TO R : 5 0 % O N / 5 0 % I N LE V E L 2

What success looks like: A ble t o ba la nce t i me on and i n t he b u si nes s Thinks a bout t h e t o t al he alt h o f t he resta ura nt (a ll a s pe ct s) as o ne e nt i t y Has weekly ma na ge r me e t i ng age nd a w ith 5 P ’s Uses ma na ger meet i ng t o re i nforce c u ltura l va lues a nd ways of b e i ng Mana gi ng Ma na gers act s as le ad e r and ment or for a ll ma nage r s , front and b ack of house c o n t i n ue d o n ne xt p age 158

159

S kil l MAN AG E R M EN TO R : 5 0 % O N / 5 0 % I N LE V E L 2 (C O N T )

What success looks like: Has weekly one on one me e t i ngs w i t h all D ini ng Room Ma nage r s , Le ad S omme li e r, MITs, PDR a nd CDC A c tively enga ges i n maki ng im p rovement s t o cro s s fu nct i onal rel at i ons a nd operat i o nal s u cce s s Brings grea t ent h usi as m fo r p ro d u ct Sup port s t ea m deve lo p me nt of g re at OKRs.

160

161

S kil l U PSI D E DOW N P YR AM I D LE V E L 2

What success looks like: Und e rst a nds role i s t o make eve r y o t he r p erson i n t h e bui ld i ng s u cce s s fu l: Ju mps i n t o fi l l n eed areas L e ads by example Makes gen ui n e c o n n ections with all emp loyees P r ac t i c es ac t i ve l i st ening

162

163

S kil l O N E M I N U TE M AN AG E R MA ST E R Y : PR AISE , R E -DI R EC T, G OAL SE T T I N G

What success looks like: A ble t o coa ch a nd su p p or t manage r s i n ef fect i ve use of t ools Has goa ls for ea ch manage r and u s e s tools effect i vely wit h manage r s

c o n t i n ue d o n ne xt p age 164

165

S kil l O RG CH AR T M AN AG E M E N T

What success looks like: Master delega t or: tr u s t s b u t systema t i ca lly veri f i e s Suc ces s fully deploys t ale nt t o e ns u re max i mum t ea m st re ng t h Works t o i dent i fy and g row t ale nt p ip e li ne

166

167

S kil l H R C OM PLI AN C E LE V E L 3

What success looks like: Properly documents e mp loye e c oach i ng Knows h ow t o do prop e r i nvolu nt ar y termi na t i on us i ng fo r ms Moni t ors a ll onboa rd i ng t o e ns u re 10 0 % complet i on En sures a ll work co mp clai ms are p roperly fi led wi t h p ro p e r e mp loye e follow up Master i nt ervi ewer : re p re s e nt s employment bra nd and cand i d at e s leave i nt ervi ew wa nt i ng t o j oi n resta ura nt a nd B a cchu s

168

169

S kil l H OSPI TALI T Y M A STER Y

What success looks like: A ble t o pra ct i ce, m e nt o r and t e ach Bac ch us core va lue s t o t e am.

E veryo n e leaves Happ ier 4 9% S erv i c e/5 1% Ho spitality C an’t / Wo n’t Wri t i ng t he Last Chapter Surpri se an d D el i ght B ac c hus Ways o f Bei ng

170

171

S kil l PROPER T Y M AN AG EM E N T

What success looks like: A ware of t h e curren t cond i t i o n of d epa rt ment spa ce a nd e q u i p me nt Plans a nd ma na ges re q u i re d maint ena nce, repa i r, and re p lace me nt C an foreca s t proper t y and e q u i p me nt n eeds Und e rst a nds Ca pi t a l ex p e ns e s vs . P& L expenses a nd pla ns accord i ng ly Works wi t h vendors

172

173

S kil l PROPER T Y LO O K AN D F E E L

What success looks like: A c tively ma i nt a i ns and s e e ks t o im p rove gues t expe r i e nce o f p hys i cal p ropert y C leanli nes s i s ma i n t ai ne d at a hi g h level a nd rei nforce d w i t h d ai ly, we e kly, mont h ly ch eck li st s and i ns p e ct i o ns

174

175

S kil l P&L AN D AN N UAL BU D G E T: G M

What success looks like: R evi ews a nd a pprove s LC S we e kly fo r all d epa rt ment s t o me e t fi nanci al ob j e ct i ve s and opera t i ona l nee d s A ble t o fi ne t une s che d u le and p u rchas i ng in the mont h ba s ed o n b u s i ne s s f l uc t ua t i ons t o mee t s e t o f go als Leads development o f annu al b u d ge t w i t h d ept . h ea ds C an di g i nt o a nd s cr u b i s s u e s /s u cce s s e s w ith G L t o i dent i fy ro ot cau s e s

176

177

S kil l MAR K E T I N G

What success looks like: A c tively ma na ges marke t i ng cale nd ar w ith DO En sures proa ct i ve sp e ci al eve nt p lanni ng, h oli day m e nu s , w i ne d i nne r s , market i ng ca m

178

179

S kil l PER S ONAL B R AN D

What success looks like: Knows wh o t h ey a re as le ad e r A c tively pra ct i ces co ns i s t e ncy R epres ent s rest a ur ant i n re cr u i t i ng and attra ct i ng new t a lent Is att uned t o t h e ne e d s of t he t e am and b ala nces t h em wi t h t he ne e d s of t he b u si nes s A ware of percept i o n of s e lf as t he sub ject ma tt er Expe r t w i t h s t aff, c owo rkers, a nd gue s t s Maint a i ns a n a ppro p r i at e s o ci al me d i a p resence t h a t repre s e nt s s e lf and resta ura nt bra nd 180

181

182

183